New Year Sale .DarkHammer BAGS .Including 12 miniatures in the BAGS .3 * undead samurai
3*Bloodlust Tyrant , 3* Monk ,3*Soul Reaper .Only in 3 days .



http://boutique-magic-world-in-miniature.highwire.com/product/new-year-sale-darkhammerbags

Thanks ALL

DHM

Really love that Undead Samurai pic, It has a certain vibe to it that makes it feel unique

Don't know if I like it leaning so far forward. It looks sorta unintentional like the old 2nd edition Terminators.

 SoulBellow wrote:
Really love that Undead Samurai pic, It has a certain vibe to it that makes it feel unique

Thanks .For the kind word and comment .Undead Samurai we love most .


Automatically Appended Next Post:

 Breotan wrote:
Don't know if I like it leaning so far forward. It looks sorta unintentional like the old 2nd edition Terminators.

Thanks for the comment .

I want more undead samurai. I want a lot of them.

I like the dragon rider guy.

Why did you choose the character for chestnut on the Samurai's banner?

At last - someone has actually looked at the anatomy of a horse!
They all look fantastic

I love that dead samurai so much. The pose, the slumping... the arrow. Really killer.

Is the undead Samurai's legs supposed to be going through the ribcage or?

 Fenriswulf wrote:
Is the undead Samurai's legs supposed to be going through the ribcage or?

I think that's the idea.

@OP: I do love the look of all of these. Is the last one undead though? It gives off a bit of an "Aztec mummy" vibe (which I like a lot), but I'm not sure.

I would totallly buy undead Samurai.

Samurai Undead, yeah, I like that idea.

Yep, undead samurai is the one. Good work!

Excellent concept art, if this translates to the miniatures then you will be receiving plenty of orders from me.

Top and bottom are amazeing. The middle ones just something we have seen before. Egypt based undead. I can see why with the whole mummie thing but its not as fresh.

I would like to see a nice range that uses less well used historic/mythic styles in its ranges maybe south pacific or australian somthing like that.

Fix wrote:
I want more undead samurai. I want a lot of them.

Thank you for the support .


Automatically Appended Next Post:

JoshInJapan wrote:
I like the dragon rider guy.

Why did you choose the character for chestnut on the Samurai's banner?

Thanks for the comments .This chestnut in our pronounce means thrill.Thanks

Fantastic artwork! If you can sculpt to that same quality I can see myself buying a lot of these.

Very cool looking concepts. I agree with Commander Cain. With good looking sculpts I think you've got a good thing going here.

Which scale will this be in, would like to see some 28mm figures

 finnan wrote:
At last - someone has actually looked at the anatomy of a horse!
They all look fantastic

Thanks for the comments .

I would definitely buy the Samurai and Dino rider in 28mm scale. Do you have a website or blog that we can check out as well? The art is very impressive to say the least.

We update our undead samurai 3D Vision in the topic .Thanks for stopping by .Welcome any comments.

While I am very impressed with the undead samurai, I am disappointed that the exposed bones and musculature got "filled in" by random skin covering and rib filling. The mane is also a bit less full on the final. Overall good though.

I agree, but I imagine they probably had to do that. Maybe the gaps weren't practical for a model or something, I don't know.

 ph34r wrote:
While I am very impressed with the undead samurai, I am disappointed that the exposed bones and musculature got "filled in" by random skin covering and rib filling. The mane is also a bit less full on the final. Overall good though.

Thanks for the comment .

Looking awesome. Personally, I would like the head to be "not so bent". Since it is pointing at something it would look better if it actually looked at it too.

Incredible rendering on that samurai! I am not all that familiar with the anatomy of a horse skeleton but it looks like you have got it just right. Great job guys!

grefven wrote:
Looking awesome. Personally, I would like the head to be "not so bent". Since it is pointing at something it would look better if it actually looked at it too.

Thanks for the comment.

 Commander Cain wrote:
Incredible rendering on that samurai! I am not all that familiar with the anatomy of a horse skeleton but it looks like you have got it just right. Great job guys!

Thanks for the supporting and comments .

Very nice work on the undead samurai. My only issue is that the head is facing down. While I'm sure, being undead, eyes are not necessary to "see," painting the head facing down like that could be difficult.

Not bad.

I like my undead samuri to be doing something other then standing around looking at the ground. Any way of having him looking up ready to do something?

Any way of having them rolling in on someone swords flashing, or running someone through with that spear? AND- the obligatory "What is this guy for?" comment goes here.

He is reflecting the horror his unlife has become?

Maybe looking at some sweet maggots in his horses neck?

I am looking forward to how this model comes to life in a physical medium.

 Tannhauser42 wrote:
Very nice work on the undead samurai. My only issue is that the head is facing down. While I'm sure, being undead, eyes are not necessary to "see," painting the head facing down like that could be difficult.

Thanks for the comment .Don't worry .We already thought it will be unconvenient to paint head if it is with the body .So we plan to make the head just one part .That will make it convenient to paint the head .

I like the look of everything! But I would like to see a generic undead chariot rather then a 'not tomb king' chariot.

overtyrant wrote:
I like the look of everything! But I would like to see a generic undead chariot rather then a 'not tomb king' chariot.

Thanks for the comments and supporting .

Unfortunate to see the horseman being 90mm to banner top.

Just not cool enough.

Oh wait, it is!

 tinfoil wrote:
Just not cool enough.

Oh wait, it is!

Thanks for the comment and supporting .

Here is more ...


Thanks All.

Looking good! Will surely be in my shopping cart, soonish.

DarkHammerMiniature wrote:
Here is more ...


Thanks All.

Beautiful...just not $46 beautiful. At least not to me. Would love to see it in plastic to build ranks. I'm sure there's plenty of people who will buy it though so keep up the good work.

The price is a bit steep, I agree with that. Too bad. :/

grefven wrote:
Looking good! Will surely be in my shopping cart, soonish.

Thanks for the supporting .

I've been waiting for the release of this model since you posted the concept pics of it. The final version is even better looking than the concepts. I only hope that I can still afford one after I have paid off my Zombicide Season 2 Kickstarter bill this week. The timing of your release has forced me to only be able to purchase one instead of three like I originally intended. I will be trying to come up with some "emergency funds" to finance this though. I believe the price is completely justified in this case. Is there any chance that we can get comparison photo of the mini next to another mounted or infantry figure for size reference purposes?

I'd love to pick one up, but I don't know how much I'd trust a company using Blizzard's art presumably without permission. If it's used with permission I'll grab one, otherwise I'll pass.

ephrael wrote:
I've been waiting for the release of this model since you posted the concept pics of it. The final version is even better looking than the concepts. I only hope that I can still afford one after I have paid off my Zombicide Season 2 Kickstarter bill this week. The timing of your release has forced me to only be able to purchase one instead of three like I originally intended. I will be trying to come up with some "emergency funds" to finance this though. I believe the price is completely justified in this case. Is there any chance that we can get comparison photo of the mini next to another mounted or infantry figure for size reference purposes?

Thanks for the supporting .

Here is the more pix

Thanks All .

.Thanks all .

DHM

[

More pix .Have fun .Thanks guys .

Well, $26 is a lot better than $46! In the future you might want to put new info like that into your latest post, not just the first post of the thread.

...Oh, and don't make a new post for each pic of the model

 RiTides wrote:
Well, $26 is a lot better than $46! In the future you might want to put new info like that into your latest post, not just the first post of the thread.

...Oh, and don't make a new post for each pic of the model

Yepp .Let more people can have it that is goal .Thanks for the support and comments .

ephrael wrote:
I've been waiting for the release of this model since you posted the concept pics of it. The final version is even better looking than the concepts. I only hope that I can still afford one after I have paid off my Zombicide Season 2 Kickstarter bill this week. The timing of your release has forced me to only be able to purchase one instead of three like I originally intended. I will be trying to come up with some "emergency funds" to finance this though. I believe the price is completely justified in this case. Is there any chance that we can get comparison photo of the mini next to another mounted or infantry figure for size reference purposes?

Thanks for the comment .
Here is height pix .The undead samurai scale 54mm

Very tempting to use that as a mounted Wight King for my Vampire Counts.

 -Loki- wrote:
Very tempting to use that as a mounted Wight King for my Vampire Counts.

Thanks for comments .That will be very nice with Vamprire .Cool idea .

We are very happy to announce we release 28mm scale undead samurai .Thanks all .Have fun .

I, for one, REALLY, would like to see the undead Egyptians done! Maybe even the Pantheon of gods done such as Anubis, Ra, Etc. Some solid jackal dog men would rape my bank account, (hint hint!) No one has really done them that I have found to the detail in your samurai. Pm for ideas!

I just bought a couple from your website. The detail looks great and I look forward to seeing more models from you in the future. After the purchase I got redirected to a pic of an female elf warrior holding a severed barbarian head. Is that your next model?

 mjl7atlas wrote:
I, for one, REALLY, would like to see the undead Egyptians done! Maybe even the Pantheon of gods done such as Anubis, Ra, Etc. Some solid jackal dog men would rape my bank account, (hint hint!) No one has really done them that I have found to the detail in your samurai. Pm for ideas!

Great Ideas .Cool .Will think about it .Thanks for the comments .

Great news that you offer it in 32 mm. I am looking forward of getting my copy. Be sure I will give a quick review here once I get my hands on it.

grefven wrote:
Great news that you offer it in 32 mm. I am looking forward of getting my copy. Be sure I will give a quick review here once I get my hands on it.

Yepp .You will .Thanks .


Automatically Appended Next Post:

antalas wrote:
I just bought a couple from your website. The detail looks great and I look forward to seeing more models from you in the future. After the purchase I got redirected to a pic of an female elf warrior holding a severed barbarian head. Is that your next model?

\

Thanks very much.And kind word we appreciate that .

Some fans ask for the 3D Render of Samurai .We would like to show one pic that never show before .Have a fun .Thanks all .

Painting

Thanks All .

wow that is just... wow

I... love it.

I will hug it and I will squeeze it, and I will call it George!

That concept art is fantastic. I hope it'll translate well into a sculpt, cause that would be ... well, AWESOME.

 devilution wrote:
wow that is just... wow

Thanks for the comments .


Automatically Appended Next Post:

somewheresomehow wrote:
I... love it.

I will hug it and I will squeeze it, and I will call it George!

WoW. Awesome .Thanks .

Yeah, that "Bloodlust Tyrant" concept art is astounding!

Dang, that's ... that's.... monstrous.
Impressively so.
Massively so.
Impassively so.
Impassibly so.

I can't wait to see the model that emerges.

These are extremely cool. The quality is superb

That looks fantastic, a unit in 32mm would be a must have.

Looking at the native riding the lizard, I'm very interested in what you're going to be doing in the future. Especially if you'll be doing them in 32mm.

Regards,
Howie.

 RiTides wrote:
Yeah, that "Bloodlust Tyrant" concept art is astounding!

Thanks for kind word .We appreciate that .


Automatically Appended Next Post:

 tinfoil wrote:
Dang, that's ... that's.... monstrous.
Impressively so.
Massively so.
Impassively so.
Impassibly so.

I can't wait to see the model that emerges.

Many Thanks

Hi.All

Thanks for the very kind words for the "bloodlust tyrant " concept .This miniature sculpture by very talent sculptor "Fancagne Didier "
Today i bring the fresh bloodlust tyrant WIP for all .Hope you guys like it .





We will bring this next update soon .Thanks for stop by .Enjoy it .

This is bloody fantastic. When do you anticipate the Blood Tyrant going into production?

gohkm wrote:
This is bloody fantastic. When do you anticipate the Blood Tyrant going into production?

Thanks .It will be finished the prototype next month .Then will production .

Check our website get more .Thanks!!!

www.darkhammerminiature.com

Bloodlust Tyrant Done!

Just ordered one of these to use as a Nurgle DP.

Haven't quite figured out how to attach wings to him yet, but I'm sure I will somehow!

Really liking the combined Oriental/Undead vibe, always pleased to add something a little different to the collection!

I just don't know what i should do with him.. still a bloody awesome miniature!

RoninXiC wrote:
I just don't know what i should do with him.. still a bloody awesome miniature!

They're approaching half price for the first 250, I'm pretty sure I have a use, but I'd rather save the money and then think about it, worst case, I've got a cool mini to paint for £15!

Thanks all for the supproting .We released DarkHammer Luxury sets .Special price 39.50usd .Three miniatures .Limited Edition .Thanks all again .

My Blood Tyrant arrived a couple of days ago (one of the pre orders) and I am really impressed, not only by the aesthetic nature, but on a more practical level the detail is really sharp, the casting is clean and many of the parts fit together in a way that keeps any exposed joins to a minimum.

Happy customer!

 azreal13 wrote:
My Blood Tyrant arrived a couple of days ago (one of the pre orders) and I am really impressed, not only by the aesthetic nature, but on a more practical level the detail is really sharp, the casting is clean and many of the parts fit together in a way that keeps any exposed joins to a minimum.

Happy customer!

Thanks very much for the supporting .And we are glad you like it .

Here is the cast for the Bloodlust Tyrant .Thanks all .

My Bloodlust Tyrant just got in. First impressions - it's big, the cast is relatively clean, although there's a few bits of errant flash. Nothing major, nothing a sharp Exacto won't solve.

No major mouldlines, either, which is quite impressive.

Some thought has gone into this, the assembly is pretty good. Definitely better than, say, the Titanforge Descendants of Decay.

I'm quite happy, so I've bought into their $40 special. Judging from this, I think the miniatures in the special will also turn out to be great.

Giving this guy some serious consideration. I just worry I won't be able to paint it to the quality it deserves.

What size bases are they all sitting on?

And when will the Soul Reaper be up for release?

It is released thanks very much .

Oh, my stars, that is gorgeous!

I've got no idea how to start painting it, though.

gohkm wrote:
Oh, my stars, that is gorgeous!

I've got no idea how to start painting it, though.

Yepp .That lots detail .Hope you like it .Hehe .

Tony

 DarkHammerMiniature wrote:


It is released thanks very much .

Looks fantastic. Do you have more angles of it?

...and a link to buy it?

 RiTides wrote:

 DarkHammerMiniature wrote:


It is released thanks very much .

Looks fantastic. Do you have more angles of it?

...and a link to buy it?

Thanks
Here is the more pix



Link :
http://boutique-magic-world-in-miniature.highwire.com/product/soul-reaper

I still haven't touched my Blood Tyrant.

I have no use for the Soul Reaper.

Bought it anyway!

 azreal13 wrote:
I still haven't touched my Blood Tyrant.

I have no use for the Soul Reaper.

Bought it anyway!

Thanks for the support .You need to take some times to paint the Blood Tyrant .Hehe .

New Year Sale .DarkHammer BAGS .Thanks ALL.
Happy New Year !

http://boutique-magic-world-in-miniature.highwire.com/product/new-year-sale-darkhammerbags

Any word on when the Lightfoot regiment will be available?

 DarkHammerMiniature wrote:
New Year Sale .DarkHammer BAGS .Thanks ALL.
Happy New Year !

http://boutique-magic-world-in-miniature.highwire.com/product/new-year-sale-darkhammerbags

Whoa. That discount is Insane!

I just ordered one. However, I didn't get a confirmation email from the webiste. Can others who have ordered in the past comment if they got one or not? Obviously, I got the Paypal email confirming that I had sent a payment, but nothing from the online store.

I do note that the bags have gone from 30 to 29 available, so it went through fine, but it doesn't send an order receipt?

I ordered some of these mini's just before xmas.They are superbly detailed.

Shingouki, did you get a confirmation email from the website when you placed the order, or when it shipped, etc?

Check your recovered meat product collection device, RiTides, I've placed two orders and I'm pretty sure I've got confirmations on both occasions.

EDIT
Definitely got one, haven't got one for the Soul Reaper, but I may well have binned it in a clear out. support@darkhammerminiature.com is the address to look for, but their comms are good if you just wanted to drop them a message to double check.

Shingouki mentioned he got one when it shipped. I'll shoot an email to that address just to ask- thanks!

Still shocked at the deal, hadn't planned to actually order anything from them despite loving the look of the minis, but this was too much to resist

Yep, its spectacular, as I've pre ordered a Soul Reaper already, I think I might as well try and upgrade and pay the difference.

Has anyone received the "Dark Hammer Bag" who ordered it?

I placed my order on January 6th, and got a reply the same day. I got my actual order confirmation number on January 20th.

On March 10th, they said they had shipped the orders (a general email to all).

If I haven't received it by the end of April, I'll be contacting Paypal. They say they have a 45-day window only, but for international transactions Maryland is apparently putting more pressure on Paypal lately to resolve disputes, and I'll be making full use of that. Luckily I saved the information on my confirmation page after sending payment, which listed these means of resolution:


This says I have 180 days to file a dispute, unlike Paypal's usual 45 days. Which makes sense as international transactions are often not concluded within 45 days.

In short, I am looking at my options here. Obviously, I'd be happy to receive what I ordered. How long did it take to receive the package after it was shipped from those who have previously ordered from Dark Hammer?

ebay (in the UK) recently moved (in March) to a 30 days AFTER the earliest estimated delivery date to dispute transactions for just that reason

 RiTides wrote:
Has anyone received the "Dark Hammer Bag" who ordered it?

I placed my order on January 6th, and got a reply the same day. I got my actual order confirmation number on January 20th.

On March 10th, they said they had shipped the orders (a general email to all).

If I haven't received it by the end of April, I'll be contacting Paypal. They say they have a 45-day window only, but for international transactions Maryland is apparently putting more pressure on Paypal lately to resolve disputes, and I'll be making full use of that. Luckily I saved the information on my confirmation page after sending payment, which listed these means of resolution:

Spoiler:

Need to file a dispute? If you have a problem with this payment to someone in another country, you have up to 180 days to file a dispute.
For more information, to request a written explanation of your rights, or to file a dispute, go to the Resolution Center on PayPal's website at www.paypal.com or call Customer Service at 877-569-1141.

If you aren't satisfied with the service that PayPal's provided you, you can contact these agencies:

Maryland Office of the Commissioner of Financial Regulation

(410) 230-6100

www.dllr.state.md.us/finance/

Consumer Financial Protection Bureau

855-411-2372 or 855-729-2372 (TTY/TDD)

www.consumerfinance.gov

This says I have 180 days to file a dispute, unlike Paypal's usual 45 days. Which makes sense as international transactions are often not concluded within 45 days.

In short, I am looking at my options here. Obviously, I'd be happy to receive what I ordered. How long did it take to receive the package after it was shipped from those who have previously ordered from Dark Hammer?

I'm in the exact same situation, specific dates aside.

I haven't worried overmuch, as my previous order took forever and seemed to have gone through some very weird postal route (it arrived with stickers from the Swiss system, despite being a HK/China-UK delivery.)

I'd almost put it to the back of my mind, but I think you're right, it is getting close to long enough now. Especially as I moved between order and dispatch, and while I emailed to inform them of the new address and had a confirmation it had been updated, one never knows....

RiTides, another guy I know in MD posted that he got his yesterday. So they could be coming soon!

Well, shoot! Is he on Dakka? That is very encouraging and hopefully mine is imminent, too.

I ordered the 'Luxury Set' (one of each model) in late February, and haven't received mine yet, although this makes me hopeful. My last enquiry on the 31st March was replied to with:

"Hi Bioptic,

We already shipped .The shipping company notice us .Lots of the product go out of country .Also the security check will take long time than before .

But anyway i think you will received soon. Thanks "

...and mine has arrived now!

A warning - mine were in full-colour, but very thin cardboard packaging, which was extremely crumpled. I can't tell if there are any breakages yet, but the pieces are only protected by a single layer of bubble wrap. Also, not a single model comes with any bases - I swear that I've seen that samurai un-boxed with one before.

Still nothing here... has anyone else received theirs?

Not I. Still not hugely concerned, might chase things up if it hasn't shown up by this time next week. They're generally very quick at responding to emails and sorting things out.

Have you tried PMing the chap who posts on here?

Sorry to hear you guys are having trouble with this. They're fantastic looking miniatures and I'm almost certainly going to get one, but will wait to see whether you're able to resolve it first!

I'm not convinced there's a problem as such just yet, just that they use some sort of postal service which is awfully slow, by contrast, China Mail generally takes around 21 days, sometimes as little as 7, I'm thinking this must be up to 40+ days by now?

Either way, it would be something that Darkhammer needs to look at going forward, but it is running consistent with my previous experiences to this point, albeit at the limit of them.

The preorder was supposed to ship in February, I got an email on March 10th saying they had shipped the orders "last week". It is now April 25th. So yeah we're at 40 days from when the email was sent, so presumably 45 or so from when they were actually shipped (assuming the email was correct that they had gone out the previous week).

I am also waiting on mine. I asked for tracking but I got the exact same reply that Bioptic got.

They didn't post with any tracking with my last order, I'd doubt they did this time.

Yeah I don't think they did either, but I remember one mail I got said to mail them and ask for the tracking number if needed... One can hope right?

With China Post, if that's what's been used, hope is about all you've got, IME about 2/3 tracking codes never work.

Doesn't affect delivery (as a rule)

Ok, I feel nearly two months is more than reasonable for a parcel, so I today sent this message...

Hi

I had notice that the above order shipped on 10/03/2014, with the information that it had in actual fact been posted the week previously.

As I write, it will be approaching two months and there is still no sign of the parcel. I order products from the China/Hong Kong region fairly often, and while previous orders from yourselves have always appeared to be at the slow end of posting times, this is excessive.

I also notice from the ongoing thread on dakkadakka.com I am not the only customer who has been waiting an excessively long time for their parcel.

Could I please ask you to firstly confirm the address the parcel was sent to, as I have previously contacted you to change delivery address due to my moving house between order and dispatch (which you confirmed had been done on 24/02/2014) and also either provide me with tracking information, or a timescale as to when a replacement parcel or refund will be issued.

Many thanks

Azreal13

I will update if/when I get a response.

I sent them an email 6 days ago, and got this reply 3 days ago:

Hi.

We phone the delivery company they tell told us .This will be take another week to arrive .Coz the process customs check more .

And it will arrive another week .

Thanks

Tony

So... we'll see...

China have certainly had bouts of customs almost shutting down outgoing goods, so it's beliveable

fingers crossed they show up soon for you guys

I really wish these guys would get their stuff picked up by a distributor outside of China. I like their stuff, just hate ordering things direct from China.

Every time I order stuff from China it seems like a crapshoot as to when it will ever turn up. It does get here, eventually, and as impatient as I am that does not work well for me.

Hope for the best for you guys.

 OrlandotheTechnicoloured wrote:
China have certainly had bouts of customs almost shutting down outgoing goods, so it's beliveable

fingers crossed they show up soon for you guys

That's fair, but I've placed two orders from HK/China since this was apparently dispatched, one took barely two weeks, and the other notably less. It seems a little coincidental that they proceeded without a hitch, yet all these DH boxes have "randomly" got snagged in some sort of customs issue.

Anybody receive word yet? I sent them one email a week ago and one yesterday - still no response.

Nope, still waiting on a reply, mild concern developing..

Are you expecting just one mini, or several? Seems like most of the people who have not received anything were New Year's Special buyers. Could just be my impression though...

 RiTides wrote:
The preorder was supposed to ship in February, I got an email on March 10th saying they had shipped the orders "last week". It is now April 25th. So yeah we're at 40 days from when the email was sent, so presumably 45 or so from when they were actually shipped (assuming the email was correct that they had gone out the previous week).

I'm in the same boat.

I ordered back in January.

E-mailed them 6 times and they keep responding that they've confirmed it's been shipped.

I sent this note 12 days ago

"Hello,

I'd like to request a full refund to XXXXXXX@gmail.com

The item was originally promised to ship at the end of February, then in March and then I was told it was shipped 3 weeks ago.

The items have not been received.

I had intended on writing up a review and entering into a miniature painting competition for the crystal brush but the event has now passed.

Thank you,

David"

Their reply 8 days ago

"Hi.

We phone the delivery company they tell told us .This will be take another week to arrive .Coz the process customs check more .

And it will arrive another week .

Thanks

Tony"

So I'm at an impasse, do i give it more time or start going through the headache of getting a refund?

In haunting ghost voice "Get the refund"

(Why the haunting ghost voice?) no clue, just didn't want to yell . Seriously though, start the refund process, if the stuff shows up you can cancel the process or ship it back. If on the other hand h don have the bag coming to you then this will just drag on longer.

We see this hundreds of times here on dakkadakka in the trade section, don't wait too long

Maybe if people start holding these companies and kickstarters accountable the scams will decrease.

Edit: also just checked the web page from page1, it states that tracking available on package upon request. Has anyone checked their tracking/requested it to see if they are lying. Sorry I this has been asked/answered already, I wasn't going to go back multiple pages.

It's a shame really as I liked the samurai cavalry guy, but the size was just too off for me to order.

Dave_Fay, that's the exact same email (even with mis-spellings) that they sent me about "phoning the delivery company".

Theophony, it's not quite so simple here because for most of us the 45-day window for a standard Paypal refund has passed. Maryland has special instructions on what to do in this case (see spoilered text below), and if you paid by credit card you may be able to force a refund through your CC. I believe I used my Paypal balance, though, and so will have to go through this route if nothing shows up:

For what it's worth, I actually think the packages are in transit. There are some reports of packages received by others (on facebook and here, although mostly small) and my previous interactions with Dark Hammer have been positive (with shipping time taking about 1 month).

However, I do not think tracking is available (as advertised). This puts them in a bind - so their customer service has gone to crap. This is clearly something they have to address. Otherwise, they will fail again if they try to launch crowdfunding and purchases from their website will decrease dramatically.

Yes, I am hoping they are in transit... going to wait just a little while longer here.

I've opened a dispute, not with any malice, but they've been a little too leisurely responding to my email.

45 days has passed, but will still have a go at escalating if things aren't replied to within the next few days..

Still no show.

anyone else get theirs?

Unfortunately not :-/ looking like a dispute will be necessary after all...

Any suggestions on how to get PayPal not to hide behind the 45 Day shield if you're not in Maryland?

Still awaiting a response to either my original email or one that PayPal allegedly sent on my behalf.

Not gotten anything either...

Not yet, although I'll be looking into it... usually public pressure helps resolve things as this would absolutely ruin their reputation, but obviously they don't really seem to be responding to it so far.

In these kinds of circumstances, always open up a disbute before the window closes, and make sure you do not cancel it until you receive your payment as once you cancel it you cannot re-open it.

However, in defence of thse guys. The transit from China usually takes 4-6 weeks, and I believe these guys do not ship their order as soon as they've taken the payment, but they have delievery on certain dates. So that means, if you are unlucky with the timing, it could take another 2-3 weeks before it even has been shipped.

I ordered from these guys, once, a while ago. And that was the explination I got from them. But I didn't want to risk the paypal window closing, so I demanded a refund instead, which they gave me.

So I don't think there are any intentional foul play here, but nevertheless, if you are still able to open a dispute you should always do it if you haven't recevied your items you've paid for.

That's good advice, grefven. Unfortunately, this was a preorder- most folks paid in early January for a February ship date. The company says they shipped in early March. Meaning it has been 9-10 weeks now since they said they shipped, but of course much longer since most folks paid. It is still under 180 days so I will be challenging it as I laid out before, but I think the best thing at this point (if over 45 days) is to challenge the charge on your credit card if you paid through PayPal that way.

But yeah, opening a preemptive case within 45 days and not closing it until you receive the item would've been a really good idea.

Hmmmm....

Let's not forget that a company that, IME, was pretty good at comms, has apparently gone dark for several weeks too, that is what has concerned me more than the delay.

RiTides, (or anyone else in this boat)

if you CALL PayPal and talk to a live person, you might get a pass on the 45 day rule for disputing. There have been several instances of people doing so over on another site I frequent..

Give em a call.. it might be your lucky day...

RiTides, are you certain the 180-day window does not apply to the dispute process within PayPal?

I am also in Maryland.*
I also ordered something from China back in November.
When the delivery got suspiciously long, I called PayPal around the 40-day mark and discussed my situation.
They confirmed I had 180 days to open a dispute with them due to the international status.

I did not get to test this though, as the PayPal agent more-or-less insisted that the best thing to do was to open a dispute immediately, on the 40-day mark.

Side note: it all worked out. With the shipment tracking showing the package was still sitting in Shanghai ( as it had for approximately the previous 50+ days), the dispute ready to end in my favor in 2, and the merchant insisting over and over I'd be getting it any day, my order arrived intact and lovingly packed.

I closed the dispute with a fraction left on the clock - like a hero in the movie stopping the detonator with seconds left on the timer.




* Why haven't you come over yet to look at my budding ork army, dude?

porkuslime- What a coincidence, I just got off the phone with Paypal... an hour-long phone call, in fact!

I insisted that when I made the payment, I had received notice that I had 180 days to file a dispute. I had emailed the information I posted earlier in this thread to myself on January 10th. For some reason, their system did not show that it was that type of payment... but they were unable to explain the difference between it and a payment I sent on April 16th which did qualify.

I got transferred a few times and put on hold for a long time... but the end result is that I was refunded.

I don't think it's the seller that necessarily paid for my refund, though- it included this note: "As a one-time goodwill gesture, we have issued a credit to your account."

Regardless, you can be sure I'll be filing within 45 days in the future, regardless of whether or not the fine print on the email tells me that I have 180 days in which to do so . Good luck to everyone else that is in this situation... in the end, I think they basically made an exception for me because I was on hold so long / have been a good customer / they couldn't explain why the 180-day limit applied to one payment and not the other. But I asked about others calling regarding this same seller, and they immediately gave me the caveat that they may not refund people who have waited more than 45 days... so it seems you just have to be really persistent...

What really helped was that I wrote down the fine print about having 180 days to file a claim on January 10th, and was able to repeatedly reference that, as well as compare it to my payment to another seller on April 16th that gives that same note at the bottom... and they could not explain what the difference between the two was.

Next time, I'll file a preemptive dispute at the 40-day mark, just to be safe!

Edit: @hurtmypony- I don't know, maybe it's your username scaring me off

I'm surprised and delighted to confirm the arrival of my miniatures!

Having received no further communication from DH either directly or via PayPal, I don't think we can let them off the book entirely, but it does look like if you've received dispatch notification, then product is on the way, simply via the slowest postal method conceived by man!

Did you order a Dark Hammer bag, though, or something else? I thought yours was more recent / from the website.

Still great that you got something... I'm not holding out hope, but since Paypal refunded me that's just fine in my case. There are a lot of folks waiting on these "New Year deal" bags, though.

Yes, it was a DH New Year Bag, at least, it's a massive box of minis, literally a cardboard box full of little plastic ziplocks, none of the slightly fancy packaging from my previous order.

I haven't been through and verified everything is there, but it certainly looks that way from first glance.




Automatically Appended Next Post:
I have now been through the box, and everything is there and in good order, casting quality is top notch as it has been historically.

This just makes the radio silence even weirder, although my parcel did arrive as tracked HK airmail, which isn't the service they used with my last order, and arrived, according to the tracking ref, 24 hours after it landed in the UK. That doesn't really tally with a two month shipping time, so I am wondering if they're still receiving and dealing with people's messages, but for some reason aren't engaging?

@Azreal: Can you perhaps try to check the history of the tracked number to see when it actually shipped? I have asked for a tracking number twice and only received cut'n'paste answers.

I also urged Tony to come here and relieve some of the concerns raised here as silence is definitely not helping. Amongst the questions I raised was "what happens if the figures don't show"?

I got the reply that he knows, he is sorry and he thinks they'll arrive next week...

While I am glad I got a reply, none of my questions were answered... It's a bit disheartening as the quality of the luxury pack was fantastic...

Already tried, and I'm afraid the HK Mail tracking site only shows the last entry (arrived in UK xx.xx.xx in this case) and there's nothing on the customs declaration or any franking stamp with a date.

I wouldn't be surprised of this were a second parcel though, as there's no way HK tracked airmail takes this long, I've had stuff sent over frequently (used to work in cellphone sales, and it would often be cheaper and quicker to buy a case or similar for a new handset from HK via eBay than wait for UK wholesalers to start stocking them, so when I say frequently, I mean weekly at one point) and it seldom takes more than a fortnight.

I've had mail from both Hong Kong and Mainland China that should have shipped airmail turn up very, very late before

it turns out that if the planes are busy and a backlog builds up there's a good chance that they end up shipping boxesf by sea (without telling the shipper)

I wonder if that's what's happened with these?

I know from living in asia for a few years that sometimes parcels get inexplicably delayed - going both ways, my record I think was an 'aid parcel' of tea from back home that turned up 6 months after it had initially been sent. Absolutely no explanation given, I had given it up for lost!

Not to say that is what has happened here, but the greater distance (and also, cultural/language barrier) these things have to cross, the more chance of something like that happening.

Certainly plausible, but honestly, while delighted to have product in hand, my main issue would still be with going dark over the (already expected on past experience) lengthy shipping.

I just got my box of stuff today. I got the same registered HK mail as Azreal.

Mine was a normal brown square box 7x7x4 inches approximately or 19x19x10cm full of ziplocked bags with goodies. Just storting the bags it looks like it's all there with at least 2 broken pieces. First was a thick staff so easy fix, the second was the horses bony tail that was shattered I guess that horse will be a little bit speshl. I'll post an update later or a review when I get round to it.

Tony referred to the "new year special" as black bags in the last reply so I am speculating that Azreal might be right about this being a seperate shipment ...

Anyway, I'm glad they got here. I hope everyone that's still waiting won't have to wait too long. Compared to a lot of other small companies the quality is really good. I am curious about the resin used though. It smells different compared to most stuff I've encountered.

I've also just received my package today. I think these are the original shipments though, as Tony promised to send me replacement parts and they were also in the box. My package was actually routed by China Post through EMS, not HK post.

Anyhow, they're here and I'm happy. I'm pretty sure that the tracking info is only available after the package goes through the middle-man (shipper) and through customs, as my package appeared in their tracking information on May 9th. I'll ask Tony if this is the case. I hope I get a response!

Wait- if the replacement parts are in the box, you mean that's not the original shipment... right?

Nope, I think they were the originals. Trust me. My order was very complicated. I'm sure that if they were just repacked New Year's Eve bags 3 months later, the contents would not have been exactly correct.

I certainly think that DH needs to work on communication issues, but for now, they still have my business. The casts were awesome and Tony delivered exactly what he was supposed to. It's just a shame that shipping is so complicated.

Ah, thanks for clarifying. Perhaps if mine shows up one day I'll share your enthusiasm . But likely not, unless they find another way to ship... shipping cost $24, which should definitely not take months! Maybe they should sell to a distributor in bulk- I have to think there's lots of demand for these models if they were more reliable / easier to obtain.

Well, my package showed up last night! After all that drama . I have to say, I'm very happy with the quality.

Would someone who also purhcased a bag be interested in trading one of their Bloodlust Tyrants? I am after one more. I have my 3 undead samurai and 3 monks with a thousand hands for trade. I would be up for trading 3-4 of those models for a single Bloodlust Tyrant... for example, all 3 of my undead samurai for a single Tyrant. This would allow you to run a unit of 6 of them as undead cavalry for your favorite fantasy wargame

PM me

Ahh... You should've picked up another pack Honestly the Bloodlust Tyrant is the best of the bunch...

PM Sent.

 basement.dweller wrote:
Ahh... You should've picked up another pack

Yeah, but the risk was great enough as it was! I'm hoping someone will want to part with one of theirs (even if I buy azrael's) via trade for the other items, since people who bought the bags have extras... someone has got to be wanting to run a unit of undead cavalry and thus be needing more . Also have the monks, as I said. PM me and we can make a deal