Just writing this as a warning to those who commonly use wayland games as a source of cheap models and items.

I used to buy items from these guys years ago, and their service was always pretty good. Sure, sometimes you may have to wait a few days for delivery, but they would always let you know if that was the case.

However in the last month, I have made two orders from them... and neither of them ever turned up. The first I ended up having to cancel, because after I called them to follow up on the late delivery, I found out they didnt actually stock the items they had let me pay them for. Seemed they were just intending to keep my money until I complained about it. They didnt even attempt to ship the remainder of the order.

The most recent time, they did at least notify me that they did not have the item in stock (or at least, one item out of an order of several things)... but only after 12 days had passed. Twelve. Days.

Sorry but in this day, waiting that long before notifying a customer they can't deliver on an order just isnt acceptable. Even if they had to order the pieces from GW, they would have known quicker than that if there would be a delay in the order. The email I got seemed to be an automatic response to an order that hadnt been despatched after x amount of time, so it wasnt even good/bad customer service on their part... it was just their computer realising noone had done anything, and then sent out a blanket apology.


I really can't recommend these guys anymore. Their service has gone downhill, and their prices are not particularly competitive for the service you get. I would suggest looking for other companies, where they value your business more and so will be more reliable.

It's the rant of the day for me, but I feel it had to be said.

Were those orders placed during the Christmas period or after?

Well im glad you said something. I have always thought about ordering from a different site other than GW. Now I know to cross them off my list

Not saying you're wrong to be irritated, but do bear in mind they have probably been very busy over the Christmas period. I too have had problems with them in the past, but if anything I'd say their service has gotten better over the last couple of years.

 Riquende wrote:
Were those orders placed during the Christmas period or after?

Both orders were after christmas, so while I guess the bank holiday week is still "busy" for some places, it doesn't excuse a lack of good customer service. I expected a slow delivery, and allowed them time for that, but that isn't what I received. In fact, I am yet to receive anything at all!

Suffice it to say I'm cancelling yet another Wayland order, and will be attempting to purchase the items elsewhere. If the new company takes less than 2 weeks to deliver the order, then they will win. NOt a difficult prospect.


Automatically Appended Next Post:

 Paradigm wrote:
Not saying you're wrong to be irritated, but do bear in mind they have probably been very busy over the Christmas period. I too have had problems with them in the past, but if anything I'd say their service has gotten better over the last couple of years.

You say this, however I have ordered items from other companies in the same time frame (paints, brushes, figures, etc) from both bigger and smaller companies... the average wait time has been about 3 days, with some items arriving next-day, even with free delivery! So wayland has no excuse where the time of year is concerned.

I have placed 3 relatively large orders with WG over the last 2 years and whilst they have always taken 2-3 weeks to arrive in full, I've never had an order misplaced, misdirected, incomplete, incorrect or any other real problem.
They are quite slow but if you dont mind the wait, I've had no problems. YMMV.

 Ratius wrote:
I have placed 3 relatively large orders with WG over the last 2 years and whilst they have always taken 2-3 weeks to arrive in full, I've never had an order misplaced, misdirected, incomplete, incorrect or any other real problem.
They are quite slow but if you dont mind the wait, I've had no problems. YMMV.

Maybe it's just impatience, but for the price you're paying there's no reason for it to take that long. Other sites give you 10% - 15% off GW prices, charge the same delivery, and will have it to you within a week.
I'm currently on DarkSphere's site, and they have the same items in stock as I ordered from wayland, and for slightly less money. Their postage is slightly more though, so it works out the same. Except they say it'll arrive within 2-3 days.

Days. Not weeks.

And this is a much smaller company from the look of it.

Wayland just has no excuse anymore. They shouldn't allow orders of items they don't actually have in stock.

Niiru wrote:
The first I ended up having to cancel, because after I called them to follow up on the late delivery, I found out they didnt actually stock the items they had let me pay them for. Seemed they were just intending to keep my money until I complained about it. They didnt even attempt to ship the remainder of the order.

.

No....thats nothing like their usual service at all! /sarcasm

Seriously though, they are just terrible.

Why would anyone use anywhere other than the brilliant Element Games?!

Same day dispatch (on orders before 3pm), up to date stock tracker , loyalty points.

Why people still use Wayland games is beyond me. Truly awful company. There are so many better reliable places online that if Wayland disappeared no one would care

I placed an order with them on the 6th of December, I'm still waiting for it to arrive.

Last week they sent me an email apologising for the delay and asking me to open a ticket with them to find out the cause of the delay. Why not just tell me what the problem is in the email? Turns out that they are still waiting for stock to arrive.

Never really had an issue other than, they won't send your stuff piecemeal if you've bought a few items and one of them is outta stock.

My partner ordered me some Batman Miniatures last year. They've still not arrived despite numerous complaints. Sort of says it all.

Every order I ever placed with Wayland Games was subject to delays of a few months. I wouldn't recommend them, however I did have excellent customer service from... Barry I think. Every time I had an issue that individual could sort it. Everyone else was patronising or condescending. Element Games is my go to now.

 monders wrote:
Why would anyone use anywhere other than the brilliant Element Games?!

Same day dispatch (on orders before 3pm), up to date stock tracker , loyalty points.

This. Element Games is all you need.

Mymearan wrote:

 monders wrote:
Why would anyone use anywhere other than the brilliant Element Games?!

Same day dispatch (on orders before 3pm), up to date stock tracker , loyalty points.

This. Element Games is all you need.

Element Games don't stock the items that I ordered from Wayland, otherwise I probably would have ordered from them.

Standard Wayland MO.

 Paradigm wrote:
Not saying you're wrong to be irritated, but do bear in mind they have probably been very busy over the Christmas period. I too have had problems with them in the past, but if anything I'd say their service has gotten better over the last couple of years.

12 days without so much as a dispatch ? Nah . Not even xmas explains that. I'd have cancelled right then and there too.


Automatically Appended Next Post:

Zond wrote:
My partner ordered me some Batman Miniatures last year. They've still not arrived despite numerous complaints. Sort of says it all.

... why haven't you / partner cancelled ? If by last year you mean december, that's one thing. If by last year you mean like May, egads, cancel already. This also begs the next question...

Every order I ever placed with Wayland Games was subject to delays of a few months.

... which is why are you still buying from them ?

 Undead_Love-Machine wrote:

Mymearan wrote:

 monders wrote:
Why would anyone use anywhere other than the brilliant Element Games?!

Same day dispatch (on orders before 3pm), up to date stock tracker , loyalty points.

This. Element Games is all you need.

Element Games don't stock the items that I ordered from Wayland, otherwise I probably would have ordered from them.

Pretty much this, except for Darksphere instead of Wayland. The Element store itself is at my FLGS, but since I only really play FoW now, and Battlefront are terrible at resupplying stockists, I generally have to use Darksphere to fulfil orders that (through no fault of their own, I might add) Element cannot, usually because DS have better stocks. It's either that, or wait weeks on end for Battlefront to actually ship the items that have been ordered. If EG have it in stock, I buy from them; if they don't, but DS do, I buy from DS; if neither have it, then I'll order through EG first.

+1 to Dark Sphere from me, they've always been excellent for me. I will try Element Games, however.

Wayland Games have been awful for years, in my view. Bad all around. Avoid.

I haven't ever ordered via Element Games, but I do use Dark Sphere a lot as they are my local store and I want to support them.

Never had any issues with DS, always great service and their prices are very good too.

 Haight wrote:

 Paradigm wrote:
Not saying you're wrong to be irritated, but do bear in mind they have probably been very busy over the Christmas period. I too have had problems with them in the past, but if anything I'd say their service has gotten better over the last couple of years.

12 days without so much as a dispatch ? Nah . Not even xmas explains that. I'd have cancelled right then and there too.


Automatically Appended Next Post:

Zond wrote:
My partner ordered me some Batman Miniatures last year. They've still not arrived despite numerous complaints. Sort of says it all.

... why haven't you / partner cancelled ? If by last year you mean december, that's one thing. If by last year you mean like May, egads, cancel already. This also begs the next question...

Every order I ever placed with Wayland Games was subject to delays of a few months.

... which is why are you still buying from them ?

November / December 2013. We have tried. At this point it's just easier to write off the 10 quid. I haven't purchased anything from Wayland Games after a Feb or March order of 2014 (which was cancelled and refunded), so not sure why you think I'm buying from them. Apparently some relatives bought me the Dystopian Wars Box Set from Wayland Games, however that was a rare occurrence. Usually they find giving me cash easier.

I currently have reported WG to UK Trading Standards for investigation. I’ve reached the final straw. I placed an order on the 3rd Dec to get some items in before Christmas. All were listed on their website as ‘In Stock’ with the Green coloured box. I’ve still not received anything because they do not have the items in stock. I’ve confirmed this with them via email. I’ve also asked as to why the same items are still listed as ‘In Stock’ on their webstore, when clearly they are not. No reply given.

It is for this reason I’ve reported them to Trading Standards together will all my email correspondence and screenshots of their webstore. This isn’t the first time I’ve had this issue with them, advertising items as in stock when in reality they are not.

Hi (user email address),

We use a number of different stock level statuses The descriptions which are listed below and should help you understand the availability of the items you have purchased. Please note that all order turnaround times are indications rather than guarantees as variations in supply and demand can sometimes cause a backlog.

✔ In Stock(X Ready to Ship) These items are currently in our warehouse and we will be used to fulfil your order as soon as possible. If you have items in the order that have other statuses however, these items will be shipped once any outstanding have been received in our warehouse. This can mean that items in stock are delayed as we wait for Pre-Order items (for example) to be available.

If any of your items are listed as ✔ Available (Typically ships in 3-9 Working Days) then they will be ordered from our suppliers (usually direct from the manufacturer) and should arrive with us, and then be shipped out to you within 3-9 working days. Please note that this is an indication and not a guarantee.

'Pre-Order Now!' Such items will be available on the release date of the product (assuming we have received stock). Please note release dates may be subject to change.

✪ Special Order Item (Shipping Times May Vary) These items vary in shipping times as their availability from the manufacturer/distributor may be sporadic. You will need to order these items for us to arrange for them to be shipped in for you especially. As with all our products we will keep you updated as shipments arrive, but be prepared for a longer wait than 9 working days.

✪ Out of Stock but Arriving Soon In situations where a product is in extremely high demand or is due a reprint at some time in the future we will list the item in this manner. You can still order it and we will keep you updated as we secure stock, but be prepared for a wait!

Once we have your items all in stock we will promptly dispatch your order. We do place supplier orders very regularly to minimise any wait you may experience and please be assured that we do ship all orders as soon as is feasibly possible. We hope this helps make things clearer.

We are not a manufacturer and have to reply upon a supply chain for items. If there is a delay earlier up the chain then we very rarely have any control over it. We order stock regularly and work with suppliers to resolve any issue, but we simply can not ship items that we have not received. Some suppliers are fairly small and cast/produce items to order and this can also cause delays.

The standard email is sent as sending personal ones to every customer is simply impractical. We deal with thousands of orders every week, and we simply do not have the staff or funds to be able to send personal emails to every customer. There was a time that we were unable to send the automated emails, at that time our customers asked us to improve communication and we did. I'm sorry if you feel the notification emails are not enough, but there is a limit to what we can currently provide. I'm sure you understand this.

Your order has been cancelled and refunded for you as requested.

Kind Regards

Allie Croud
Wayland Games
01702 668750

This is the email I got sent in reply to my complaint yesterday. So at least they are prompt at responding to complaints. I guess they are well practised.

Also clear that its a copy/paste email, so they dont even take complaints seriously. They really don't care about their customer service at all.

I made my order again over at Dark Sphere. I did look at element games, but the same order would have been about £5 more expensive, so I thought I'd give Dark Sphere I try. Their stock system all said the items were in stock, so I'm hoping for quick delivery. Fingers crossed.

Element seems to be cheaper on certain items, but dark sphere is better for 40k stuff. Element seemed to have Kromlech items for cheaper though, which is good to know.


edit: Oh, and the stuff I ordered from Wayland all said in stock when I ordered it. I had learnt my lesson from their last failure. However obviously their stock system is either inaccurate or just not updated properly. Not that they are willing to admit that.

Is Wayland the cheapeast stuff around?

I've ordered from Wayland games at least a dozen times and never once was there a problem. The longest wait I had was seven days. True, I've never ordered anything during the Xmas period, but Wayland are fine by me.

@ Fenir K - Sometimes but not necessarily, it depends on lines/ranges, sales, offers and the all important P&P. So it can be a bit situational.

Me, I've never had an issue with Wayland, quite the opposite infact that is until November when I ordered 4 of the Infinity starter boxes. 2 were in stock but being held back for the other 2. One phone call and the stock boxes were released and delivered next day; but I still await the other 2.

In fairness CB have been snowed under with the V3 release and had let model production/supply to Wayland (and others) drop off. I understand this and happy to wait since WG had do the lot for 30% off RRP and free P&P.

True I'd like my models by now but I have no complaints about WG presently. I'm not eternally patient so we will see.

Now gather round young'uns while I tells yooz yoofs about 28 P&P times (from receipt of a cheque which needs to clear) back in the 80/90/s.......you don't know impatience until you have come home every day after school for over a month looking for a Brown box from the GW Mail Order Trolls containing Adeptus Titanicus. That was standard delivery times I hasten to add!

Like Christmas but better!

Wait till one of the Wayland Games logins gets all passive aggressive on your butt then gets this thread deleted

 notprop wrote:
Now gather round young'uns while I tells yooz yoofs about 28 P&P times (from receipt of a cheque which needs to clear) back in the 80/90/s.......you don't know impatience until you have come home every day after school for over a month looking for a Brown box from the GW Mail Order Trolls containing Adeptus Titanicus. That was standard delivery times I hasten to add!

Like Christmas but better!

Ha ha, glad it's not just me that remembers the "halcyon" days of mail order post. I sometimes wonder why people worry when their item hasn't arrived within 2 weeks when yes, 28 days was the standard.

Those 28 days used to feel like months and months....

The Division Of Joy wrote:
Wait till one of the Wayland Games logins gets all passive aggressive on your butt then gets this thread deleted

Christmas is not an excuse for slow delivery, not these days. And especially not when it was after christmas that the orders were made.

If their webstore says something is in stock, it should be in stock. 48 hours is more than enough time for despatch turnaround. Most places do it same-day. If the item isnt in stock, and their webstore stock levels are wrong, they should notify you -within the day-, not two weeks later.


In fact, while writing this post, I received an email from Dark Sphere saying my order has just been despatched! So seeing as I made the order very late last night, that is essentially same-day despatch. Will probably arrive here Friday.
- Smaller business than wayland
- Cheaper prices for models
- Same price for delivery

... and yet immediate service.


For those of you who have had good experience with wayland, I'm glad you do, as I wouldn't wish bad experiences on anyone. I used to find them a decent company, years ago. But as of the last few months, I just can't recommend them anymore.

Edit:
In fact, I would have forgiven them if they had apologised for the error, apologised for the late notification, maybe offered me a voucher or free delivery on my next order. Something. But sending me a copy paste email and brushing me off? No. All the hallmarks of terrible customer service.

Motograter wrote:
Why people still use Wayland games is beyond me. Truly awful company. There are so many better reliable places online that if Wayland disappeared no one would care

They do have a wider range than most so while I certainly wouldn't get my GW stuff there (it's not hard to find cheaper/faster), it is a source of other more obscure stuff all in one place so you can pick up cheap/free shipping

@notprop - no one else had supply issues for Icestorm though. I asked on here why wayland did, but it got ignored.

Never dealt with Wayland Games. Never heard of them before yesterday and this thread. Then got an update on a Kickstarter I supported - they're using Wayland for fulfillment.

I've got a bad feeling about this...

 monders wrote:
@notprop - no one else had supply issues for Icestorm though. I asked on here why wayland did, but it got ignored.

Sorry should have been clearer. I meant the faction starter boxsets rather than the Icestorm set. I'm not aware of any issue with that.

Firestorm Games and/or Troll Trader. If it's in stock, they send it out the same day.

 Carlson793 wrote:
Never dealt with Wayland Games. Never heard of them before yesterday and this thread. Then got an update on a Kickstarter I supported - they're using Wayland for fulfillment.

I've got a bad feeling about this...

And rightly so. Battlesystems used them for fulfilment on their card sci-fi terrain KS and they dropped the ball pretty hard.

 OrlandotheTechnicoloured wrote:

Motograter wrote:
Why people still use Wayland games is beyond me. Truly awful company. There are so many better reliable places online that if Wayland disappeared no one would care

They do have a wider range than most so while I certainly wouldn't get my GW stuff there (it's not hard to find cheaper/faster), it is a source of other more obscure stuff all in one place so you can pick up cheap/free shipping

Well, they advertise having a larger range than most. Whether they actually have one given that people's experiences seem to indicate large chunks of it are never in-stock despite claims to the contrary is an open question.

 TheSecretSquig wrote:
I currently have reported WG to UK Trading Standards for investigation. I’ve reached the final straw. I placed an order on the 3rd Dec to get some items in before Christmas. All were listed on their website as ‘In Stock’ with the Green coloured box. I’ve still not received anything because they do not have the items in stock. I’ve confirmed this with them via email. I’ve also asked as to why the same items are still listed as ‘In Stock’ on their webstore, when clearly they are not. No reply given.

It is for this reason I’ve reported them to Trading Standards together will all my email correspondence and screenshots of their webstore. This isn’t the first time I’ve had this issue with them, advertising items as in stock when in reality they are not.

Hi Squig, Really surprised by this - I can't find a green box for things being In Stock anywhere on the site. We haven't used a traffic light style system for stock levels in a couple of years. Now we just say " In Stock (52 Ready to Ship!)" or similar. We shouldn't have anything listed as In Stock when it isn't. It might say "Available" or Special Order Item or Pre-Order and that will all indicate items that we expect to receive in within an approximate timescale. But In Stock should absolutely be for items that are In Stock. I've messaged you with my contact email for you to pass me your evidence so I can get it properly investigated.

We are a popular store to visit for thousands of customers each week and have a new site on the way which will make things even better including more detailed stock information, a great Pre-Order system and an excellent loyalty points scheme (and lots more besides)!


Automatically Appended Next Post:

 Pete Melvin wrote:

 Carlson793 wrote:
Never dealt with Wayland Games. Never heard of them before yesterday and this thread. Then got an update on a Kickstarter I supported - they're using Wayland for fulfillment.

I've got a bad feeling about this...

And rightly so. Battlesystems used them for fulfilment on their card sci-fi terrain KS and they dropped the ball pretty hard.

There were some issues with the Battlesystems Kickstarter that affected backers in the States which we apologise unreservedly for our part in the situation. That said, we fulfil many Kickstarters (and other projects) without a hitch. Most people who back related Kickstarters don't even know it was sent by Wayland.

If the project is fulfilled by Wayland, rest assured we have one of the largest and most professionally run set of warehouses of any company in this industry and I am very proud of our Warehouse team and their work. If you've got real worries Pete, feel free to PM me and I'll happily pick up the phone and talk you through what we are doing.

I'd still use Wayland. In fact, I ordered one of their Black Friday weekend deals (with something else for free shipping), and although delivery was delayed by a week or so, I was informed over email that this was the case.

On the other hand, I no longer use them regularly. Nothing to do with threads like this that come up from time to time, but for me it's entirely down to the fact that my orders never seem to qualify for the free shipping promotions. Instead, they require pricey courier delivery (which I usually find out when completing checkout). Wayland have lost all of their orders from me to Element when that happened. It's just too annoying to spend time building towards the £40 spend only to find you have to pay for courier because of the one bottle of paint that you just can't do without.

Having said that, apparently RM have relaxed their shipping restrictions on paint. Are Wayland aware yet? Might help them out in getting some more business back from me, anyway.

 Riquende wrote:
I'd still use Wayland. In fact, I ordered one of their Black Friday weekend deals (with something else for free shipping), and although delivery was delayed by a week or so, I was informed over email that this was the case.

On the other hand, I no longer use them regularly. Nothing to do with threads like this that come up from time to time, but for me it's entirely down to the fact that my orders never seem to qualify for the free shipping promotions. Instead, they require pricey courier delivery (which I usually find out when completing checkout). Wayland have lost all of their orders from me to Element when that happened. It's just too annoying to spend time building towards the £40 spend only to find you have to pay for courier because of the one bottle of paint that you just can't do without.

Having said that, apparently RM have relaxed their shipping restrictions on paint. Are Wayland aware yet? Might help them out in getting some more business back from me, anyway.

Hey riquenda, drop me a PM and I'll look into that courier issue.

As for the paint change, we have just received news on that and are looking on revising our procedures shortly.

As always, Firestorm Games are the place to go. I used them before I had a FLGS and they were fantastic.

I ordered a terrain piece from Wayland a while back (listed as being in stock) which i completely forgot about until i got an email 7 months later giving me some store credit because the item was never coming back into stock.

My own fault for never chasing it up but still......7 months??

I fully understand your gripes, and I agree that their stock availibility thing is gak.

But as a non-UK customer, I have to mention one word: PRICE.

A quick check on some GW stuff that I would like to buy before GW puts them on direct-mail-order-only shows:

Dark Sphere 83,27 + 17,23 shipping (WTF?!) = 100,50 GBP
Element Games 94,34 + 6,95 (if I take them seriously, i.e. 6,95 is the highest they will charge - did not want to go through with the checkout process) = 101,29 GBP
Wayland Games 88,80 + free shipping = 88,80 GBP

With the EUR being so weak against the pound right now, it makes less sense to buy in the UK but still....

You just need to make sure to protect yourself. Whenever they approach the 45day-deadline of Paypal, I open a dispute, effectively cancelling my order.
Happened 2 times in the past.

The last two times I ordered, however, the parcel arrived within 2 weeks, so I had nothing to complain about.

But for £13.00 extra, I'd rather be secure in the knowledge that the items are in fact on the premises, and will be posted out that very same day.

Element has free postage over £80(!) but this must obviously be UK only.

However, it is good to also see happy outcomes dealing with WG!

edit - Sorry, 13 euros.

Interesting how someone from Wayland actually responded to this thread in a helpful manner... but not to the person who started with the original complaint.

Instead they respond to the person who has reported them to trading standards. So its pretty clear they dont care about customers, just about avoiding legal issues.

Message of the day from wayland staff - If you want our attention, report us to trading standards or gtfo.

Even more funny the wg reply mentioned a new website that fixes stock issues etc. That's been the wg reply for a few years now and nothing changes. Lol they even blocked me making comments on their facebook at one stage. Truly laughable horrendous company. Avoid at all costs

Yeh I was gonna say, the website looks exactly the same to me, as it has for.... well, ever since I started using it!!

But I thought maybe it was just my bad memory, or perhaps they changed the back-end stuff and just kept a "familiar style".

But yeh, far as I can see its the same system as always. They certainly do a good job at making it seem like they have a lot of stock, but like someone said its no good having all that selection on show if they aren't actually capable of selling most of it.

Also, "Available" should mean available. Not "Available from another supplier, so we will order one in for you in a few days/weeks, and then proceed to send it on to you eventually".

That isnt available. That is what most stores would call "Unavailable". Its out of stock, wayland. Just admit it.

Niiru wrote:

*snip*

Also, "Available" should mean available. Not "Available from another supplier, so we will order one in for you in a few days/weeks, and then proceed to send it on to you eventually".

That isnt available. That is what most stores would call "Unavailable". Its out of stock, wayland. Just admit it.

Element Games have this system:

Green = In stock
'orrible green = Stock due
Blue = Available (I would infer that this means it's available for them to order, but not held on site)
Red = Unavailable

Both the awaiting/available icons also show the date these items will received/dispatched by Element.

So at a glance, you know what you can get, what you have to wait for and what you'll not be getting from Element!

edit - clarity.

 monders wrote:

Niiru wrote:

*snip*

Also, "Available" should mean available. Not "Available from another supplier, so we will order one in for you in a few days/weeks, and then proceed to send it on to you eventually".

That isnt available. That is what most stores would call "Unavailable". Its out of stock, wayland. Just admit it.

Element Games have this system:

Green = In stock
'orrible green = Stock due
Blue = Available (I would infer that this means it's available for them to order, but not held on site)
Red = Unavailable

Both the awaiting/available icons also show the date these items will received/dispatched by Element.

So at a glance, you know what you can get, what you have to wait for and what you'll not be getting from Element!

edit - clarity.

Except, that is pretty much exactly the same system as Wayland Games one's, with the added source of confusion of "stock due".

Ah but if it's green, it's on site and you know you'll be getting it! And even the awaiting/available has expected delivery dates.

Element are based at my FLGS so I'm a bit biased, and can collect my orders the day I order them saving all that annoying waiting for the postman

 treslibras wrote:

 monders wrote:

Niiru wrote:

*snip*

Also, "Available" should mean available. Not "Available from another supplier, so we will order one in for you in a few days/weeks, and then proceed to send it on to you eventually".

That isnt available. That is what most stores would call "Unavailable". Its out of stock, wayland. Just admit it.

Element Games have this system:

Green = In stock
'orrible green = Stock due
Blue = Available (I would infer that this means it's available for them to order, but not held on site)
Red = Unavailable

Both the awaiting/available icons also show the date these items will received/dispatched by Element.

So at a glance, you know what you can get, what you have to wait for and what you'll not be getting from Element!

edit - clarity.

Except, that is pretty much exactly the same system as Wayland Games one's, with the added source of confusion of "stock due".

While its similar. Element actually know how to do it and do it right

Motograter wrote:

 treslibras wrote:

 monders wrote:

Niiru wrote:

*snip*

Also, "Available" should mean available. Not "Available from another supplier, so we will order one in for you in a few days/weeks, and then proceed to send it on to you eventually".

That isnt available. That is what most stores would call "Unavailable". Its out of stock, wayland. Just admit it.

Element Games have this system:

Green = In stock
'orrible green = Stock due
Blue = Available (I would infer that this means it's available for them to order, but not held on site)
Red = Unavailable

Both the awaiting/available icons also show the date these items will received/dispatched by Element.

So at a glance, you know what you can get, what you have to wait for and what you'll not be getting from Element!

edit - clarity.

Except, that is pretty much exactly the same system as Wayland Games one's, with the added source of confusion of "stock due".

While its similar. Element actually know how to do it and do it right

This. It's not just a green icon, they list the exact stock level next to it, and it's never lied as far as I can tell. Literally the only time there was an issue was when I ordered the entire new Vallejo Game Air range before release and they got shorted on two of the colours - they apologised and sent me the two bottles express at their own cost as soon as they got the stock in.

 treslibras wrote:

 monders wrote:

Niiru wrote:

*snip*

Also, "Available" should mean available. Not "Available from another supplier, so we will order one in for you in a few days/weeks, and then proceed to send it on to you eventually".

That isnt available. That is what most stores would call "Unavailable". Its out of stock, wayland. Just admit it.

Element Games have this system:

Green = In stock
'orrible green = Stock due
Blue = Available (I would infer that this means it's available for them to order, but not held on site)
Red = Unavailable

Both the awaiting/available icons also show the date these items will received/dispatched by Element.

So at a glance, you know what you can get, what you have to wait for and what you'll not be getting from Element!

edit - clarity.

Except, that is pretty much exactly the same system as Wayland Games one's, with the added source of confusion of "stock due".

Its similar, except wayland has their "available" tags showing up as if the items are the same as in stock. On element the in stock items are green, everything else is blue or red, very clearly not the same.

On Dark Sphere, they actually say how many of each item they currently have in stock, and also if they have items already ordered and on their way, it will say:
" We have 5 in stock
- 1 due in shortly."

And so far it seems to be totally accurate. Wayland's system is... alright, I guess. It does say in the small print that "available" actually means "we dont have any", but it's not exactly a user-friendly system. It's actually a bit of a con. Getting customers to buy things on long-order so wayland doesnt have to hold any stock, and making the customers wait longer than they want.

Niiru wrote:
Interesting how someone from Wayland actually responded to this thread in a helpful manner... but not to the person who started with the original complaint.

Instead they respond to the person who has reported them to trading standards. So its pretty clear they dont care about customers, just about avoiding legal issues.

Message of the day from wayland staff - If you want our attention, report us to trading standards or gtfo.

To be fair I also responded to two other posts which didn't. I'm not trying to make you feel even more unloved than you probably already do, but thought I'd clarify.

Message of the day from Wayland staff: We want to help. If you want a specific response to your concerns, contact us and we'll do just that. But please don't attack me for going onto a forum and trying to help some people.

I apologise our message of the day is a little wordy. Tomorrow I'll try and make it more punchy. Maybe "Building Better Worlds" or something...

I normally dont participate in bashing actions but i have Problems with wayland too.
I ordered some CoD buildings for about 170....
It says Till today " awaiting stock"...
And it Said Ships in 3-9 days...

Hi Winter,

Not sure why Cities of Death buildings would take that long. In fact I'm fairly certain we have some in our warehouse right now! Could it be that your order contains other items we are waiting for that are not from Games Workshop? PM me your order details and I'll have a look.

 Stuart-Wayland wrote:

 TheSecretSquig wrote:
I currently have reported WG to UK Trading Standards for investigation. I’ve reached the final straw. I placed an order on the 3rd Dec to get some items in before Christmas. All were listed on their website as ‘In Stock’ with the Green coloured box. I’ve still not received anything because they do not have the items in stock. I’ve confirmed this with them via email. I’ve also asked as to why the same items are still listed as ‘In Stock’ on their webstore, when clearly they are not. No reply given.

It is for this reason I’ve reported them to Trading Standards together will all my email correspondence and screenshots of their webstore. This isn’t the first time I’ve had this issue with them, advertising items as in stock when in reality they are not.

Hi Squig, Really surprised by this - I can't find a green box for things being In Stock anywhere on the site.

Perhaps he meant "text" rather than "box". I've brought this up to you before but was ignored, you really don't see how these two could be confused?

Versus


And when you have things like

and you say you're not using a traffic light system, I tend to not believe you... (Green means go, red means don't).

rigeld2 wrote:

 Stuart-Wayland wrote:

 TheSecretSquig wrote:
I currently have reported WG to UK Trading Standards for investigation. I’ve reached the final straw. I placed an order on the 3rd Dec to get some items in before Christmas. All were listed on their website as ‘In Stock’ with the Green coloured box. I’ve still not received anything because they do not have the items in stock. I’ve confirmed this with them via email. I’ve also asked as to why the same items are still listed as ‘In Stock’ on their webstore, when clearly they are not. No reply given.

It is for this reason I’ve reported them to Trading Standards together will all my email correspondence and screenshots of their webstore. This isn’t the first time I’ve had this issue with them, advertising items as in stock when in reality they are not.

Hi Squig, Really surprised by this - I can't find a green box for things being In Stock anywhere on the site.

Perhaps he meant "text" rather than "box". I've brought this up to you before but was ignored, you really don't see how these two could be confused?

Spoiler:

Versus

Spoiler:

And when you have things like

Spoiler:

and you say you're not using a traffic light system, I tend to not believe you... (Green means go, red means don't).

I think part of the problem is the "Available" in green is actually a lie, as they do not have those items. The "typically ships in 3-9 days" is wholly dependant on Wayland buying in the stock from another company, waiting for that company to ship it to them, and then re-packagaing and re-shipping the item on to you. This is not an available item, this is an item that they will order in for you. Its not a special order though, as I assume they only do their buying-in orders once a week (Hence an average of 3-9 days). This is dishonest advertising, making it seem like they have items they don't.

I knew this problem with wayland though, so it didn't bother me too much. My issue was ordering items that were definitly in stock (according to the site) but then waiting 2 weeks before they decided to let me know they actually didnt have something.

Stuart-Wayland wrote:
To be fair I also responded to two other posts which didn't. I'm not trying to make you feel even more unloved than you probably already do, but thought I'd clarify.

Message of the day from Wayland staff: We want to help. If you want a specific response to your concerns, contact us and we'll do just that. But please don't attack me for going onto a forum and trying to help some people.

I apologise our message of the day is a little wordy. Tomorrow I'll try and make it more punchy. Maybe "Building Better Worlds" or something...

I didnt mean to attack you, but so far my responses from your teams customer service emails have been less than promising. You personally seem to be trying to help people, so apologies for making it seem like I had an issue with you yourself.

Also, I'm not sure if it was intentional, but making a Weyland-Yutani quote from a Wayland employee made me chuckle. I do hope it was intentional.

Motograter wrote:
Even more funny the wg reply mentioned a new website that fixes stock issues etc. That's been the wg reply for a few years now and nothing changes.

And before that, it was "sorry, we're in the middle of moving warehouses" for something like 5 years straight.

A little update from me.

My outstanding infinity items are on their way as I'd hoped and as WG CS said.

Alls well that ends well.

I use Wayland once every couple of months. Usually for Knight Models Batman and Marvel stuff for me or Games Workshop stuff for my son. The KM stuff I only order if they have tons in stock (at least 5 or so) and so far they have been fairly reliable.

The GW stuff I usually order WAY ahead of time and only if I dont mind waiting a month or more, and never with newly released products just older stuff. So far the system seems to work but I'd be very wary of ordering anything out of stock that I needed sooner than 2 to 4 weeks.

Overall a bit ropey but worthwhile for cost for those with patience. The two times I've needed to contact them with a problem its been resolved pretty quickly and without fuss.

Motograter wrote:
Even more funny the wg reply mentioned a new website that fixes stock issues etc. That's been the wg reply for a few years now and nothing changes. Lol they even blocked me making comments on their facebook at one stage. Truly laughable horrendous company. Avoid at all costs

Too early to call Waylands "new website" "Maelstroms Warehouse" yet? Always coming, always gonna be the thing that improves it all, never actually seems to arrive......

I've done a few orders through Wayland Games. On the whole the price is reasonable, at least on par with other retailers although I would not rate their service. I seem to have problems everytime I order something, usually the item appears to not be in stock even though it shows it as being in stock on the website. The longest I've waited is for some paints I ordered on the 15th April which did not dispatch until the 17th May, they were in stock (but I assume weren't). Items out of a large order seem to randomly get refunded for being out of stock, I can't remember what it was but a common Citadel blue paint was 'out of stock' but was 'in stock' on the website before ordering and still showed 'in stock' after getting the e-mail.

My last order was actually one my girlfriend did for some Christmas presents for me. Again everything was in stock and she ordered at the beginning of December. They didn't come before Christmas and she had to contact them. She ended up paying to upgrade the shipping and Christmas Day rolled around and they still hadn't shipped it. They held the entire order for one item which yet again was 'out of stock' but still showed 'in stock' on their website. I wasn't that annoyed because I've had experience with them before, but I felt bad for her because she was upset they didn't arrive on time and she'd ordered almost a month before hand.

I tend to order elsewhere now even if it's slightly more expensive.

 Stuart-Wayland wrote:

 TheSecretSquig wrote:
I currently have reported WG to UK Trading Standards for investigation. I’ve reached the final straw. I placed an order on the 3rd Dec to get some items in before Christmas. All were listed on their website as ‘In Stock’ with the Green coloured box. I’ve still not received anything because they do not have the items in stock. I’ve confirmed this with them via email. I’ve also asked as to why the same items are still listed as ‘In Stock’ on their webstore, when clearly they are not. No reply given.

It is for this reason I’ve reported them to Trading Standards together will all my email correspondence and screenshots of their webstore. This isn’t the first time I’ve had this issue with them, advertising items as in stock when in reality they are not.

Hi Squig, Really surprised by this - I can't find a green box for things being In Stock anywhere on the site. We haven't used a traffic light style system for stock levels in a couple of years. Now we just say " In Stock (52 Ready to Ship!)" or similar. We shouldn't have anything listed as In Stock when it isn't. It might say "Available" or Special Order Item or Pre-Order and that will all indicate items that we expect to receive in within an approximate timescale. But In Stock should absolutely be for items that are In Stock. I've messaged you with my contact email for you to pass me your evidence so I can get it properly investigated.

We are a popular store to visit for thousands of customers each week and have a new site on the way which will make things even better including more detailed stock information, a great Pre-Order system and an excellent loyalty points scheme (and lots more besides)!

Sorry for the confusion on this. By Green Box In Stock I mean Green Text ‘In Stock’ I work away from home during the week and due to restrictions at work I can’t log onto the Wayland Games site to check things. The order was for a couple of Army Painter Dry Brushes and some Secret Weapon Esper Crystals for basing. When this order was placed, all items were listed as ‘In Stock’, not listed as ‘Available in 3-9 days’. I’ve received your dakka message, but physically I cannot access your website during the week to get my order details.

At last check at the weekend, the Esper Crystals are still listed as ‘In Stock’ for most colours, the other coloured ones are ‘Available in 3-9 Days, I didn’t check the Brushes. I can’t remember which colours I ordered, but at the time of ordering 6.5 weeks ago, they were all listed as ‘In Stock’. Let’s give Wayland the benefit of doubt here, let’s assume I misread it and it stated ‘Available (typically ships in 6-9 days)’. As a customer, I read this quite clearly as after 9 days have passed, they will be shipped out to me. After 9 days have passed, if Wayland are unable to receive the items from their Supplier, Wayland now know that this statement of ‘Typically ships in 3-9 days’ is incorrect, yet it still remains on their webstore. In my opinion, this is false advertising. The order was made by my Wife for some small Christmas presents. Even if any of the items were listed as ‘Available’ rather than ‘In Stock’, the false impression from your webstore is that they will be shipped at the latest, 9 days.

As we know, this statement of ‘Typically ships in 3-9 days’ is a complete fabrication in some cases (items on my order being one). It is for this reason I’ve raised the issue with UK Trading Standards. To be fair to Wayland, I’ve always found their Customer Services to be excellent in the rare cases I’ve had an issue, but I’ve come foul of this ‘Available’ issue before, and now after 6.5 weeks of waiting for items that at the very worst case are advertised as being able to be shipped in 9 days.

Like I said, I cannot check the exact wording on these items as I’m unable to log on Waylands site from work, so I’ve made an assumption based on the examples above that it states 3-9 working days to ship. I do work in Contracts so I also know your get out of Jail free card is the word, ‘Typically’. But even so I believe this practise is wrong.

If you do not have the item In Stock then it should be clear on the webstore. The wording ‘Typically Available in 3-9 working days’ is extremely misleading, even more so because (as raised by another dakka member) the text is in Green. Green means ‘Go’. If you know that an item cannot be shipped within the stated timeframe, then in red text it should state that you are out of stock, and do not know when you will be receiving more stock. You’ve taken (please correct me if I’m wrong) full payment for items you do not physically have to send out to me.

I used to place all my orders through Maelstrom. I know the background, but I personally never had any issues. Their online stock indication was always accurate (for me anyway). When they demised, I started to use Wayland. But after falling foul of the ‘In Stock’ and ‘Available’ issues I’ve mentioned above too many times, I’ve stopped using them. My Wife searched for the Secret Weapon bases and placed the order online with yourselves.

Maelstrom only bungled it for me once and sold me something they didn't have in stock, and I eneded up waiting for a month before complaining. As soon as I did, they forwarded the item from a different retailer to me as this was quicker than getting it from their distributor, and they sent me 40 quid worth of free stuff as an apology.

 TheSecretSquig wrote:
At last check at the weekend, the Esper Crystals are still listed as ‘In Stock’ for most colours, the other coloured ones are ‘Available in 3-9 Days, I didn’t check the Brushes. I can’t remember which colours I ordered, but at the time of ordering 6.5 weeks ago, they were all listed as ‘In Stock’. Let’s give Wayland the benefit of doubt here, let’s assume I misread it and it stated ‘Available (typically ships in 6-9 days)’. As a customer, I read this quite clearly as after 9 days have passed, they will be shipped out to me. After 9 days have passed, if Wayland are unable to receive the items from their Supplier, Wayland now know that this statement of ‘Typically ships in 3-9 days’ is incorrect, yet it still remains on their webstore. In my opinion, this is false advertising. The order was made by my Wife for some small Christmas presents. Even if any of the items were listed as ‘Available’ rather than ‘In Stock’, the false impression from your webstore is that they will be shipped at the latest, 9 days.

As we know, this statement of ‘Typically ships in 3-9 days’ is a complete fabrication in some cases (items on my order being one). It is for this reason I’ve raised the issue with UK Trading Standards. To be fair to Wayland, I’ve always found their Customer Services to be excellent in the rare cases I’ve had an issue, but I’ve come foul of this ‘Available’ issue before, and now after 6.5 weeks of waiting for items that at the very worst case are advertised as being able to be shipped in 9 days.

Like I said, I cannot check the exact wording on these items as I’m unable to log on Waylands site from work, so I’ve made an assumption based on the examples above that it states 3-9 working days to ship. I do work in Contracts so I also know your get out of Jail free card is the word, ‘Typically’. But even so I believe this practise is wrong.

If you do not have the item In Stock then it should be clear on the webstore. The wording ‘Typically Available in 3-9 working days’ is extremely misleading, even more so because (as raised by another dakka member) the text is in Green. Green means ‘Go’. If you know that an item cannot be shipped within the stated timeframe, then in red text it should state that you are out of stock, and do not know when you will be receiving more stock. You’ve taken (please correct me if I’m wrong) full payment for items you do not physically have to send out to me.

Thank you for proving what I've said every time this comes up.

"Typically ships in 3-9 days" is so misleading as to be useless as a statement. All it means is that their distributor carries it in their catalog - so Wayland offers it on their site as if they have it, and order from their distributor when they get your money (more likely, the next time they order from that distributor). So the distributor has to actually have the item (and not playing the same game Wayland is), ship it, have it arrive, have Wayland unpack and repack it, then ship it to you.

I have been looking at getting a Mirco Art Studio District 5 Playmat. At the time it was out of stock everywhere including MAS website. Someone said they ordered it from Wayland. I saw the green, assumed Available meant that it 'really was available'. I made the order and 2 months later received an email that it was delayed because they couldn't get it from the manufacturer. That was when I saw Available meant 'they could order it'. I knew MAS was doing a reprint, so no worries I decided to wait since they had the best prices. Since then MAS has got them back in stock, it has been another 2 months but it still hasn't shipped. I messaged earlier and was told that it has just arrived and is shipping (yet my order doesn't reflect that online). So I'm still waiting. That same playmat still shows "Available" to this day, despite knowing they've had issues with it.

In my experience, whenever buying items actually in Stock, Wayland delivers just fine.

As for the "Available" being misleading, I disagree. If you only look at the colour and don't bother reading the text accompying it, I say the fault is yours.

I mean, the "typically ships in X days" has been used to tell "We need to buy it from distributor" for at least ten years in web shops, if not longer, and even the Wayland FAQ explicitly says this.

Similarly, other shops are just as badly on the mercy of their suppliers: I've had to wait on orders on Firestorm Games because they were waiting for stock to arrive.

I do agree that they should set up some sort of automated system regarding orders that have items on backorder in them, if they don't have one already.

Luide wrote:
As for the "Available" being misleading, I disagree. If you only look at the colour and don't bother reading the text accompying it, I say the fault is yours.

I mean, the "typically ships in X days" has been used to tell "We need to buy it from distributor" for at least ten years in web shops, if not longer, and even the Wayland FAQ explicitly says this.

Similarly, other shops are just as badly on the mercy of their suppliers: I've had to wait on orders on Firestorm Games because they were waiting for stock to arrive.

I do agree that they should set up some sort of automated system regarding orders that have items on backorder in them, if they don't have one already.

And that's exactly why it's misleading. All that means is that they have to order it. They don't adjust it for orders that take more than 9 days, as evidenced by this thread.

The Red, Yellow, and Blue Esper Crystals show Available (3-9 days). Assuming Squig ordered one of those (and not one of the In Stock ones) approximately 7 weeks ago that means the "3-9 days" is at best significantly incorrect, and Wayland knows it.
When I've asked in the past, I was told that no one actively goes through and makes sure the 3-9 days is correct unless a specific item is noted that way from their distributor.

Luide wrote:
As for the "Available" being misleading, I disagree. If you only look at the colour and don't bother reading the text accompying it, I say the fault is yours.

I'm actually ok waiting, so it isn't so much that there is a delay. I was perfectly fine waiting a few extra days, even a couple weeks for them to order and get the item available. I knew it wasn't available from the manufacturer at the time because they were doing a second print run.

Here is the thing though... when I ordered it shows "In Stock" just like it does right now currently... that was why I initially made the purchase.


When I ordered it and then a couple months later received notification that it hadn't shipped because they couldn't get it. That was when I noticed it showed "Available". Keep in mind at the time it was still not even available from the manufacturer. No worries, I knew that and figured someone must of beat me to it. I can understand with warehousing sometimes numbers don't mesh up properly, although they should with todays technology. I would be fine waiting until they got it back in, MAS said they should be receiving the second batch soon. 2 months later it still wasn't shipped and on the website it still showed "Available". At the point they knew it wasn't available it should have been changed to "Out of Stock but Arriving Soon" but it wasn't. Once MAS got their product back in stock, I created a ticket. I was told it was coming soon so I waited some more. The website was still showing "Available". A month or so later still no update so I made another ticket and they said that it has shipped. I do hope that now it shows "In Stock" that means my order was shipped, even though my status shows "Awaiting Stock" and Customer Service told me it was shipped out.

So yes it is misleading when they know something isn't available at all but it is still marked as "Available", even if they put 'Typically ships 3-9 Working Days'. At the very least when something hasn't been available for multiple months, it should of been changed to "Out of Stock" but it wasn't, that is the misleading part.

Despite the experience I'm not in the "Don't ever use them camp", was just giving information on my experience with them. I am saying there are definitely some things that should be improved. I don't have to deal with them much since I'm not in the EU/UK area so for me there are usually better options to choose from.

As my own update:

My order from Dark Sphere turned up today. Same order as the one I did with wayland, cost me about £1.50 less (so marginal different, price-wise), and had the same stock level (both companies had the items "in stock" (allegedly)).

Dark Sphere turnaround - 48hours from order to delivery at my door.

Wayland turnaround - 14 days plus. Who know how long I would actually have waited.

 Muddypaw wrote:
I use Wayland once every couple of months. Usually for Knight Models Batman and Marvel stuff for me or Games Workshop stuff for my son. The KM stuff I only order if they have tons in stock (at least 5 or so) and so far they have been fairly reliable.

The GW stuff I usually order WAY ahead of time and only if I dont mind waiting a month or more, and never with newly released products just older stuff. So far the system seems to work but I'd be very wary of ordering anything out of stock that I needed sooner than 2 to 4 weeks.

Overall a bit ropey but worthwhile for cost for those with patience. The two times I've needed to contact them with a problem its been resolved pretty quickly and without fuss.

Are they cheaper than the alternatives for GW stuff? Otherwise I can't see why anyone would bother with ordering and giving "a month or more" as a reasonable timeframe for delivery.

 Azazelx wrote:


Are they cheaper than the alternatives for GW stuff? Otherwise I can't see why anyone would bother with ordering and giving "a month or more" as a reasonable timeframe for delivery.

Depends where you live. For all EU outside of the UK, I would say they are. Within the UK, Darksphere has the same or better prices. (Reason: Wayland offers free worldwide shipping over 40 GBP).
I guess the US have their own budget shops.

Only ever ordered from WG twice - both times took upwards of a month to arrive (this was 12 months ago). Both orders were £150+, both times I had to threaten Trading Standards to even get a direct reply, which wasn't through a forum.. Then got blocked on their FB page for leaving negative feedback.

I won't say they're another Maelstrom, but they are incompetent at worst, useless at best. The use of the same colour typeface for both 'in stock' and 'available' IS misleading, they've been told about it on several occasions but refuse to change it - why? because it gets more sales. Whether it's buyer beware or not is moot point - they're using a system that can be easily confused.

But still, whilst they offer deep discounts, the gamer with a tight budget will use them - I'm lucky enough that I have several LGS's nearby who will price match and don't need to worry about that extra few % anyway.

Will I use them again? Definitely not. Would I recommend them? Certainly not.

I use Wayland all the time and have never had an issue, If I order something that's not in stock I don't mind waiting.

If I'm ever concerned I have a chat with the live support guys and they are always very helpful at saying where the hold up is.

I find they offer the best selection of models all in one place in the UK, which makes life so much more easier for me.

If people are concerned with orders that haven't turned up try the live chat guys or try calling them.

I've used them a few times wi no issues. Total wargamer were the worst

A quick update... I complained on page two about my Order with COD buildings.
Wayland answered in this thread and i replied to him via PM with my Order Details.
I havent got an answer in the Last few days and my Order still says " awaiting stock". Mr wayland told me in this thread that the buildings are always on stock... Very unsatisfying.
But it seems to Look Good in this thread when they answer here.. But Nothing Happens!!!

James811 wrote:
I've used them a few times wi no issues. Total wargamer were the worst

Oddly my best experiences were with Total, although a friend who lives about half a mile away had nothing but BAD experiences with Total.
Maelstrom were reliable until the end neared.
Wayland as I have said I don't trust to have the item in stock even if they say they do, so they're a no go. I'd rather spend an extra couple of quid and get it sooner rather than "its in stock oh no it isnt actually can you wait 3 months better make it 6"

Exactly the same. Everytime I order from Wayland it takes forever even the stuff 'in stock'. And I was offered vouchers. Customer service was not great. This is the fifth order I have done with them and it's ALWAYS bad.
This wasn't Christmas. And I never got my money back because I couldn't be damned to continuously email.
Disgraceful.

Yeah, I switched over to element games recently and havent looked back.

 Hyglar's Hellraiser wrote:
Exactly the same. Everytime I order from Wayland it takes forever even the stuff 'in stock'. And I was offered vouchers. Customer service was not great. This is the fifth order I have done with them and it's ALWAYS bad.
This wasn't Christmas. And I never got my money back because I couldn't be damned to continuously email.
Disgraceful.

And yet you keep ordering from them. That'll teach them! :(

I haven't ordered from them in years so I won't comment on their current state of order fulfillment but if you're unhappy REPEATEDLY then you're in luck... you're in the best spot possible to better your situation. Stop giving them money and find another retailer. If you keep ordering from them to save a few bucks at the cost of your peace of mind, the only message you're sending is that those few bucks are worth it and that they should keep doing whatever it is that they're doing. Whining on a forum while doing the same ol' thing over and over doesn't make a difference.

If it comes across as whining sorry to offend your sensibilities.
Rather I wanted to frame my experience as a reference to someone else. Perhaps then it might do something?
As for repeatedly buying the service for me had gotten worse. I've always expected delays ect with UK miniature buying but it's now at the point where I stop.

I'm glad to hear it. If you're unhappy, that is the only thing that will effect a real change. I don't have a bone to pick with Wayland (my one order from them years had an issue but it was eventually resolved) but I'm simply a proponent for speaking with your wallet. Too few gamers do that in reality.

I have not replied via PM as you asked (Stuart-Wayland) as my WIfe has already emailed you about the order she made back on the 3rd Dec. I don't want to confuse things. At the moment, your westore is saying that all the items on the order are 'In Stock' except one, the Blue Esper Crystal Pack. This is saying 'Available 6-9 days'. Your email response to my Wife was that these same Crystals are 'expected' to be in stock with the supplier in approximtely 10-12 days. They then need shipping to the UK for you to distribute.

Please can you explain WHY your webstore state they are 'Available in 6-9 days' when you know this not to be true. They have had this same status for several weeks now. This is false advertising. This is the reason I have pushed my findings to UK Trading Standards. For a professional company to knowingly state false information is wrong.

At the time of ordering, seven weeks ago, all items on the order were listed as 'In Stock'. Even if seven weeks ago, an item stated 'Available in 6-9 days', it would have arrived before Christmas Day! Your webstore is false advertising, your webstore is very misleading. I myself stopped ordering from you as I've come accross this issue before, I can assure you that it will be the last order my Wife makes from you.

Another example of where it can be misleading or confusing to customers. Eisenkern Keilerkopf APC by Dreamforge Games currently shows it is "Available (Typically ships in 3-0 working days)". However even at Dreamforge Games this item is Sold Out and unavailable for purchase. Now its possible they received some as backer but then you'd think it would say 'In Stock' and maybe they have a supplier who has some available, I don't know. However someone who doesn't follow Dreamforge Games, was just browsing and saw it and ordered it... they would probably be in for a surprise. You would think it should instead be red text, the one they label 'Out of Stock but Arriving Soon'.

I'd like to add that I would love to get one but given my experience, still waiting on my item to arrive, I wouldn't be placing the order with them at this time.

Wow I came to make this thread, good to see my recent experiences with Wayland are not out of the norm.

I used to stand up for them, and look the other way when they took a bit longer than everyone else, but this is now beyond my tolerance.

Ordered some flames of war gear. All listed as "Available"
3 Days pass. No dispatch. Gear "Awaiting Stock" (As an aside, has anyone ever received a dispatch notification from Wayland on Available stock at the 3 day lower end?)
9 days pass. No dispatch. Gear "Awaiting Stock"
Day 12. Get an apology email. Apparently 21cm Nebelwerfers cannot be found anywhere. This despite listing the item as available. I Complain about the label "available", and receive the FAQ page as a copy paste response. I advise they can trade the 21cm Nebelwerfers for the 15cm version.
(As of this post, 21CM NW42 is still listed as "Available" on the website. Despite claiming to me that they cannot order any, they continue to lie to everyone that they can get them in)
Day 15 Without reaching out to me for any sort of clarification, I get a dispatch notification with a 15cm sIG33 gun (Gebirgsjager) instead of the nebelwerfers, which happens to be the first 15cm artillery piece they have listed in that section (lazy)

I complained, and was sent another copy of their FAQ, and told that I can post them back the wrong item at my own expense, and they will replace it. Lol.

Luckily for me, Paypal claim is open, and am contesting this. But this has gone way downhill. Found a slightly more expensive place to get my nebelwerfers, and as long as they don't lie to me, they will continue to get my custom.

 Dark Severance wrote:
Despite the experience I'm not in the "Don't ever use them camp", was just giving information on my experience with them. I am saying there are definitely some things that should be improved.

I change my mind, I am now completely in the "Don't ever use them" camp now. I'm a fairly easy going and understanding person. I submitted a ticket to check on the status and was told it was restocked and shipping out. I even checked on the website (good thing I took the screen capture) and it was no longer showing "Available" but instead showed "In Stock". Today I just received an email stating:

we regret to inform you that we have been notified by our suppliers that the product:

'MICRO-X00001 - War Game Mat 48x48inch District 5'

is currently out of stock and we are currently awaiting a date when we can expect a re-stock to arrive with us.

We sincerely apologise for any inconvenience caused and please rest assured that we are doing everything we can to ship your order as soon as possible

Best Regards,

I noticed now it actually shows "Out of Stock", so apparently they are watching this thread :p I have submitted another ticket because on 1/16 it actually showed "In Stock" and at this point there most likely isn't anything that can be done other than a refund. I know having worked in customer service previously that companies have their good and bad experiences. That is usually why I am fairly easy going and patient but also why I quit doing customer service long ago. However given the circumstances, there just isn't any excuses for it, I've now officially cross over to the "Would not order from again" which is unfortunate because it means I have to pay more usually from other sites but the savings doesn't justify the hassle anymore.

I've placed quite a few orders with them, and never had any problems what so ever, for a range of stuff from several companies.

Wayland isn't going to continue responding, despite the fact that it's been shown their "In Stock" totally-not-stoplight-even-though-its-green has been shown to be a useless metric.

If you can't advertise correct stock levels, or even stock levels that are close to accurate, how do you expect people to take you seriously?

The online discounters are all the same and all suffer from the same issues - I have ordered from all the major players over the years and suffered problems and delays with all of them. I'm currently waiting on a single TIE Defender from Element Games that was ordered back at the beginning of December.

Discounters are at the mercy of their suppliers. The problem is exacerbated in Wayland's case as they are the largest, have the largest turnover of stock and the largest range. They are a victim of their own success, to re-use a hackneyed cliché. That being said the website is not good - the stock system thing is misleading at best. For instance, in the same TIE Defender example given above, Wayland claim to have 54 in stock. Given that Element Games have been unable to get me one for 2 months now, I find it hard to believe Wayland are sitting on a pile of them.

 filbert wrote:
The online discounters are all the same and all suffer from the same issues - I have ordered from all the major players over the years and suffered problems and delays with all of them. I'm currently waiting on a single TIE Defender from Element Games that was ordered back at the beginning of December.

Discounters are at the mercy of their suppliers. The problem is exacerbated in Wayland's case as they are the largest, have the largest turnover of stock and the largest range. They are a victim of their own success, to re-use a hackneyed cliché. That being said the website is not good - the stock system thing is misleading at best. For instance, in the same TIE Defender example given above, Wayland claim to have 54 in stock. Given that Element Games have been unable to get me one for 2 months now, I find it hard to believe Wayland are sitting on a pile of them.

Call me when you're making a reasonable comparison; X-Wing is notorious for being virtually impossible to get hold of in the EU, so using that as an example is hardly fair. Wayland have repeatedly failed to obtain stuff from suppliers even when we're talking about readily available product like GW.

 Yodhrin wrote:

 filbert wrote:
The online discounters are all the same and all suffer from the same issues - I have ordered from all the major players over the years and suffered problems and delays with all of them. I'm currently waiting on a single TIE Defender from Element Games that was ordered back at the beginning of December.

Discounters are at the mercy of their suppliers. The problem is exacerbated in Wayland's case as they are the largest, have the largest turnover of stock and the largest range. They are a victim of their own success, to re-use a hackneyed cliché. That being said the website is not good - the stock system thing is misleading at best. For instance, in the same TIE Defender example given above, Wayland claim to have 54 in stock. Given that Element Games have been unable to get me one for 2 months now, I find it hard to believe Wayland are sitting on a pile of them.

Call me when you're making a reasonable comparison; X-Wing is notorious for being virtually impossible to get hold of in the EU, so using that as an example is hardly fair. Wayland have repeatedly failed to obtain stuff from suppliers even when we're talking about readily available product like GW.

It was listed as In Stock when I placed the order with Element so in that regard they are no better than Wayland, not that I believe for one second that Wayland have 54 of them. And for the record, I have never had any of my X-Wing orders delayed before so I must have been lucky in that regard. The point is, all the online discounters have their issues and supply problems which is why when these threads crop up you get people saying they have had a problem with one seller and others saying they have never had a problem with the same. It's luck of the draw a lot of the time.

In all fairness, sticking with Ebay usually guarantees you get your item in short order. Just probably not at the best price.

Having worked in despatch for a mail order company (car parts, not miniatures, mind) I can tell you there's rarely a good reason for orders not to be picked, packed, and despatched on the same day. And if something on your order isn't in stock (even if the web store says it is) a salesman should be able to email you that day to tell you.

I don't really know what's going wrong at Wayland. Bad management presumably. However I refuse to order there anymore, and my friends agree.

 filbert wrote:

 Yodhrin wrote:

 filbert wrote:
The online discounters are all the same and all suffer from the same issues - I have ordered from all the major players over the years and suffered problems and delays with all of them. I'm currently waiting on a single TIE Defender from Element Games that was ordered back at the beginning of December.

Discounters are at the mercy of their suppliers. The problem is exacerbated in Wayland's case as they are the largest, have the largest turnover of stock and the largest range. They are a victim of their own success, to re-use a hackneyed cliché. That being said the website is not good - the stock system thing is misleading at best. For instance, in the same TIE Defender example given above, Wayland claim to have 54 in stock. Given that Element Games have been unable to get me one for 2 months now, I find it hard to believe Wayland are sitting on a pile of them.

Call me when you're making a reasonable comparison; X-Wing is notorious for being virtually impossible to get hold of in the EU, so using that as an example is hardly fair. Wayland have repeatedly failed to obtain stuff from suppliers even when we're talking about readily available product like GW.

It was listed as In Stock when I placed the order with Element so in that regard they are no better than Wayland, not that I believe for one second that Wayland have 54 of them. And for the record, I have never had any of my X-Wing orders delayed before so I must have been lucky in that regard. The point is, all the online discounters have their issues and supply problems which is why when these threads crop up you get people saying they have had a problem with one seller and others saying they have never had a problem with the same. It's luck of the draw a lot of the time.

And I've seen posters here(not the same ones over and over again either) warning people off Wayland and recommending Dark Sphere and Element Games for a good long while now. Eventually even anecdotal evidence grows to sufficient quantities that it cannot be ignored, and I think it's disingenuous to suggest in this case that they're all as bad as each other when the substantial majority of issues are being reported as coming from one company.

 treslibras wrote:

 Azazelx wrote:


Are they cheaper than the alternatives for GW stuff? Otherwise I can't see why anyone would bother with ordering and giving "a month or more" as a reasonable timeframe for delivery.

Depends where you live. For all EU outside of the UK, I would say they are. Within the UK, Darksphere has the same or better prices. (Reason: Wayland offers free worldwide shipping over 40 GBP).
I guess the US have their own budget shops.

Are UK retailers able to sell GW to Mainland Europe? If so, why would you not use one of the other places that are frequently mentioned in these threads? The two I use for tons of stuff can't ship GW to me, but I get my Perry/Warlord/Vallejo/etc stuff within 5-10 days usually. They both offer free worldwide shipping above 30-40 quid as well.


Automatically Appended Next Post:

 Art Steventon wrote:

I won't say they're another Maelstrom, but they are incompetent at worst, useless at best. The use of the same colour typeface for both 'in stock' and 'available' IS misleading, they've been told about it on several occasions but refuse to change it - why? because it gets more sales. Whether it's buyer beware or not is moot point - they're using a system that can be easily confused.

Maelstrom were actually great until they started circling the drain at the very end.

 Azazelx wrote:

 treslibras wrote:

 Azazelx wrote:


Are they cheaper than the alternatives for GW stuff? Otherwise I can't see why anyone would bother with ordering and giving "a month or more" as a reasonable timeframe for delivery.

Depends where you live. For all EU outside of the UK, I would say they are. Within the UK, Darksphere has the same or better prices. (Reason: Wayland offers free worldwide shipping over 40 GBP).
I guess the US have their own budget shops.

Are UK retailers able to sell GW to Mainland Europe? If so, why would you not use one of the other places that are frequently mentioned in these threads? The two I use for tons of stuff can't ship GW to me, but I get my Perry/Warlord/Vallejo/etc stuff within 5-10 days usually. They both offer free worldwide shipping above 30-40 quid as well.

Which shops are you talking about? I would be happy to find an alternative! Trolltrader does not sell GW, DarkSphere has ludicrous shipping costs, Element Games are too expensive (i.e. offer the same price as German shops - in which case I am inclined to use them instead). EDIT: Also, Total Wargamer has a very poor reputation, much worse than Wayland Games (check out some threads here on DakkaDakka), and I have made very bad experiences with Triple Helix Games myself.

On a separate note, you've got to love the efforts from Wayland and other sites to make their own advertising for GW products, because GW won't let any independents use either miniature pictures or official artwork. I can't be bothered even being sarcastic about that policy any more just because it is so fething incomprehensible, but the front page currently looks like..

FETH ME FETHING STORMTROOPERS! YEAAHH


FIRE! MAGIC! DRAGONS! ARRGGGHHH!


An ancient evil arises.. hmm, something to do with the Matrix?


If a casual browser was given the choice of these three, and no real knowledge of any of them other than everyone having heard of Star Wars, which one are they most likely to click on? Hint, it's not the last one.

And people wonder why GW's profits are diminishing in a growing market.

Dark Severance wrote:I have been looking at getting a Mirco Art Studio District 5 Playmat. At the time it was out of stock everywhere including MAS website. Someone said they ordered it from Wayland. I saw the green, assumed Available meant that it 'really was available'. I made the order and 2 months later received an email that it was delayed because they couldn't get it from the manufacturer. That was when I saw Available meant 'they could order it'. I knew MAS was doing a reprint, so no worries I decided to wait since they had the best prices. Since then MAS has got them back in stock, it has been another 2 months but it still hasn't shipped. I messaged earlier and was told that it has just arrived and is shipping (yet my order doesn't reflect that online). So I'm still waiting. That same playmat still shows "Available" to this day, despite knowing they've had issues with it.

I seem to remember that I had to wait more than a month for my one of those. But, like you say they are out of stock everywhere (or seemed to be when I ordered mine last autumn). Actually, think I more or less had forgotten about it and waiting for it to arrive.

Yesterday I got an email and they're taking pre-orders for stuff that's still nine months away from sale..

I usually order though element game as i have always found them to have decent prices and fast delivery, but on the 8 of Jan me and my brother made a big order to Wayland Games...
on the 19 of Jan i got an email informing me they did not have some of my order in stock and they wouldn't receive it within the 3-9 days.After reading this thread im wondering if i should just cancel the order.