Hello dakka people, my shed was broken into and all my models have been stolen, if anyone posts up the following in the Norwich UK area.

Legion fachion tank
3 land raiders
Lots of marines of various types
Orks
Necrons
Nids
Ravenwing
Storage cases
Please pm me and let me know.

Also keep an eye out on any other sites you visit.

Thanks

Very sorry to hear this =/. This thread might actually get more views in Dakka Discussions so we can move it there if you like.

Do you have pics of any of the models? This list covers much of 40k and since it's not specific would be really hard to spot... if you have pics folks can keep an eye out for them if the thief tries to eBay them / etc!

Have you joined up in any of the mini selling FB groups? I'm sure people could provide links to them.
Really sorry to hear about this, utter nightmare.

Interesting thread title.

Nope, haven't seen them. I live in the USA. Hope you get them back. Sorry about losing them.

 RiTides wrote:
Very sorry to hear this =/. This thread might actually get more views in Dakka Discussions so we can move it there if you like.

Do you have pics of any of the models? This list covers much of 40k and since it's not specific would be really hard to spot... if you have pics folks can keep an eye out for them if the thief tries to eBay them / etc!

Sadly they were mostly boxed up, I only have very old pictures of some of it, the glaive I have none of, if you think it's worth putting on discussions then please do, I'm really only wanting one model back, the screamer killer my brother gave me before he died, I don't care about the rwst

Brutal. If you're part of the Overlords FB group I'd post it up there.

Nothing worse than a fething thief. Sorry to hear of this.

Update: cash converters has contacted me as someone is trying to sell a lot of stuff, they are waiting for him to bring it in and will contact me with pictures

 Formosa wrote:
Update: cash converters has contacted me as someone is trying to sell a lot of stuff, they are waiting for him to bring it in and will contact me with pictures

Let us know what happens. If they turn out not to be yours, I am willing to donate you a squad of marines (if you pay the shipping) to help get your collection rebuilt.

 Lord Scythican wrote:

 Formosa wrote:
Update: cash converters has contacted me as someone is trying to sell a lot of stuff, they are waiting for him to bring it in and will contact me with pictures

Let us know what happens. If they turn out not to be yours, I am willing to donate you a squad of marines (if you pay the shipping) to help get your collection rebuilt.

Thank you very much for the offer.

 Lord Scythican wrote:

 Formosa wrote:
Update: cash converters has contacted me as someone is trying to sell a lot of stuff, they are waiting for him to bring it in and will contact me with pictures

Let us know what happens. If they turn out not to be yours, I am willing to donate you a squad of marines (if you pay the shipping) to help get your collection rebuilt.

ive got about 20 or so bodies and a rhino or two I can throw your way for the cost of shipping to help rebuild.

Another update: I believe we have tracked down. The GOBSHITE that stole my stuff, he tried to sell my dwarfs (I lost so much I still don't know everything he took) and my nib tamiya panzer iv ausf g and puma, cash converters called me and I've passed on my crime number and informed the police, they are now looking into it.

Will update when I know more, again, thank you all for your support.

Keep me updated, I have a squad of marines also, id donate to you to help rebuild if you cover shipping. But across the pond my be futile just on shipping alone.

I hope you get back your stuff. I'd hate to lose models that I'd put time and effort into let alone one that has emotional value added to it.

Good luck fella. I hope they reclaim your stuff for you.

 Formosa wrote:

 RiTides wrote:
Very sorry to hear this =/. This thread might actually get more views in Dakka Discussions so we can move it there if you like.

Do you have pics of any of the models? This list covers much of 40k and since it's not specific would be really hard to spot... if you have pics folks can keep an eye out for them if the thief tries to eBay them / etc!

Sadly they were mostly boxed up, I only have very old pictures of some of it, the glaive I have none of, if you think it's worth putting on discussions then please do, I'm really only wanting one model back, the screamer killer my brother gave me before he died, I don't care about the rwst

Yes, Dakka Discussions is probably the better location for this - good luck on getting your things back, especially that piece that has more than just monetary value to you!

So sorry to hear that, Formosa. I dearly hope you will get your things back.

 Formosa wrote:

Will update when I know more, again,.

Please do

Hope this works out well for you.

I've updated the title since this is no longer in the SwapShop and to reflect the progress. Really hope they can nab the thief, sounds like there is a very good lead!

 RiTides wrote:
I've updated the title since this is no longer in the SwapShop and to reflect the progress. Really hope they can nab the thief, sounds like there is a very good lead!

That is good news! I hope they get the SoB. Keep us updated OP!

Sorry to hear what Happened to you,
I hope you get it all back soon, and the police hit the guy who stole it all hard

Just to echo what everybody else has said - Really sorry to hear about this, would be my absolute worst nightmare but to lose something with sentimantal significance is far worse.

I really hope you get your stuff back and the guy gets caught.

I'm guessing you're based in the Norwich area and have contacted the local clubs etc just in case?

I used to live in Norwich and still have one or two gaming contacts up there so will put the word out on Face Book just in case.

Good luck.

Horrible Situation that I do hope comes to a satisfying closure. Stories like these make me glad I record all my stuff for insurance purposes. Pictures of every squad to cut down on pictures of them all.(still very time consuming for over 500 models). and a description list of all that army includes. Name, model count, weapon loads, MSRP price based on what is included in a box. and Total model count and total and overall price. then upload them online. This is more for If my house gets broken into and computer is stolen too, that way its online and accessible from any PC. My isurance covers if anything happens to any property regardless of where it was stolen. Not all insurances cover that way. and I increased the amount covered by insurance up by 4000$ to cover the models alone.

:(
Thats awful. Hope things work out and you can track the little gak down.

Really hope the Cash Converters lead works out and you get your property back.

What sort of tramp trys to sell some stolen miniatures, to cash converters ???!!??

The stupidity of some people never fails to amaze.

I hope you get it all back OP, there is no worse scum than a thief

UPDATE: police just contacted me, they have a suspect and will be making an arrest this evening, they are now coming over to get a statement from me.

Here's hoping the little gak didn't bin it all.

Really hope you get your stuff back, I guess one of the big advantages of being in a niche hobby is that stolen items are much easier to identify and less easy to sell on.

I hope they catch and charge him but more importantly that you get your stuff back.

Good luck!

Fingers crossed you get most, if not all, of your models back! And that the thief gets locked up for a long time - here in the USA that amount of stolen property would be a much higher level of crime (a felony, versus a misdemeanor) with a much harsher sentence!

 judgedoug wrote:
Fingers crossed you get most, if not all, of your models back! And that the thief gets locked up for a long time - here in the USA that amount of stolen property would be a much higher level of crime (a felony, versus a misdemeanor) with a much harsher sentence!

Sadly uk law doesn't work that way, unless they can prove he stole the items the worst he will get is handling stolen goods.

 Formosa wrote:
UPDATE: police just contacted me, they have a suspect and will be making an arrest this evening, they are now coming over to get a statement from me.

Here's hoping the little gak didn't bin it all.

Awesome news! I will be checking this thread all weekend!

 Formosa wrote:

 judgedoug wrote:
Fingers crossed you get most, if not all, of your models back! And that the thief gets locked up for a long time - here in the USA that amount of stolen property would be a much higher level of crime (a felony, versus a misdemeanor) with a much harsher sentence!

Sadly uk law doesn't work that way, unless they can prove he stole the items the worst he will get is handling stolen goods.

I'd be interested in what he's gonna tell 'em how he got the army then

Here are 4 pressed thumbs for you getting your army back!

 Formosa wrote:

 judgedoug wrote:
Fingers crossed you get most, if not all, of your models back! And that the thief gets locked up for a long time - here in the USA that amount of stolen property would be a much higher level of crime (a felony, versus a misdemeanor) with a much harsher sentence!

Sadly uk law doesn't work that way, unless they can prove he stole the items the worst he will get is handling stolen goods.

Well I hope they do what they can to prove it.
Glad to see you at least have a lead on it.

I would be heart broken if i had my stuff stolen :/ which i have.

Sooo.... whats the word?

Here's hoping the authorities 'accidentally' leave him cuffed to a chair in a room you happen to be in...with a piece of rebar conveniently placed nearby.

Either way, hope things worked out man.

I will keep my eyes open.
Good luck and I hope you get them back mate.

 Sigvatr wrote:

 Formosa wrote:

 judgedoug wrote:
Fingers crossed you get most, if not all, of your models back! And that the thief gets locked up for a long time - here in the USA that amount of stolen property would be a much higher level of crime (a felony, versus a misdemeanor) with a much harsher sentence!

Sadly uk law doesn't work that way, unless they can prove he stole the items the worst he will get is handling stolen goods.

I'd be interested in what he's gonna tell 'em how he got the army then

Here are 4 pressed thumbs for you getting your army back!

Sadly he'll be able to claim that a friend gave him them, he'll never have to say who this 'friend' is but if they cannot prove he was the one to steal them directly he'll be charged with handling stolen goods. Our legal system really is this messed up.

Another recent ploy that some people have been trying is to claim that they thought that they had the owners permission to take the goods, some juries believe them and let them off, or the judge gives them a reduced sentence as 'they didn't realise they were stealing'.

Hope the original poster gets all his stuff back, but to expect anything more than a slap on the wrist for the thief is just wishful thinking.

Sounds like he needs a squad of metal spikey wyches stuffed up his ass.

wow that's awful to hear, I wish you the best of luck in getting your stuff back. despite our law system here, here's hoping the thieving scum get what they deserve.

Wishin' you the best of luck, hopefully it'll all work out okay!

i have so many other questions

- police actually investigate such things? over in america they say they will look into it but really they don't give a gak

- people broke in and stole a niche sensitive item like models? I would almost certainly start pointing fingers at people i knew


sorry to hear about this though I once put a case under my car to go back inside real quick and came back to find it gone. It was dark so someone just saw me place something down and leave and so stole it because they could. could be a similar sittuation : /

I though his stuff was in a shed. id assume some one was after tools or something and felt like they had to take something to make things worth it.

though im not a criminal or anything.../shifty eye




But yeah in the muricas its honestly better to just get insurance and let them give you money to re try instead of getting back things stolen.

Asides from a very small town situation you basically cannot count on the police. not that its there fault or anything. tooo thinly spread.

Yea sometimes these rats will just take literally anything they can get their hands on..

eosgreen wrote:
i have so many other questions

- police actually investigate such things? over in america they say they will look into it but really they don't give a gak

- people broke in and stole a niche sensitive item like models? I would almost certainly start pointing fingers at people i knew


sorry to hear about this though I once put a case under my car to go back inside real quick and came back to find it gone. It was dark so someone just saw me place something down and leave and so stole it because they could. could be a similar sittuation : /

I have a feeling people often steal models without knowing what they are. Locked up black cases just screams valuable.

Hope you get your stuff back Formosa.

I feel for the OP but jeezo guys, it's turning into a Daily Mail article comment thread in here.

Guys who break into sheds and try to fence property like that are usually rounders. He's probably a meth or heroin addict.

I can almost guarantee this guy is a low level property rat with previous convictions for break and enter, theft, and possess stolen property (or whatever the UK equivalent of those offences is).

Source: Is police officer

 hemingway wrote:
Guys who break into sheds and try to fence property like that are usually rounders. He's probably a meth or heroin addict.

I can almost guarantee this guy is a low level property rat with previous convictions for break and enter, theft, and possess stolen property (or whatever the UK equivalent of those offences is).

Source: Is police officer

I though Canadians called them Mounties..

Good luck! I feel sorry for you and I really hope the scumbag who did it gets locked up.

UPDATE: so ladies and gents, after chasing up the police several times I finally got a reply, they have caught the suspect, almost 2 weeks after the tip off was given, they actually did something about it, the person has declined to comment and will likely get away with the crime due to the inept behavior of the officer in charge of the case, I've also been told it's very unlikely I will get any of my property back at this point.

Chain of events:

I received a tip.off that my stolen property was brought into cash converters.
I informed the police, they said they would send an officer immediately to look into it.
A week later I call to ask as to the progress as I have not received the update I was promised.
The officer on the phone informs me that A: nothing was done the week prior and B: the report was filed incorrectly, so can I tell them again.
I was then informed that I would be updated that night, they did indeed call me and told me they had been to cash converters and had a suspect, they would call me later in the week with more info.
2 weeks later, I am informed they basically won't get my property back, even though they have the subject in question, and that he will likely get away with it.

I am now waiting for the case to close, and then suing for mishandling of the case, right from the start it wasn't taken seriously and I have had several officers admit fault via telephone and email, had they acted upon the tip off when they claimed they were going to, the suspect would have been caught with the items on his person, giving the person 3+ weeks is not acceptable.

And there dakka, is the update.

I'm so sorry for the things you lost.

That sucks dude.

Sue like theres no tommorrow man.

Have you contacted the cash converters place about your property?

Surely they have laws where you are about handling stolen goods? Will they not see some penalty for it?

bah, how dreadfully disappointing .

Hope things work out for you still.

Aww man that sucks. well hope get something back from this terrible situation.

Darn, that sucks. Depending on what the army's worth, I do hope that you succeed in sueing the police office and getting the money back; if you really want your models back, you'd be better of trying to get...more direct and less legal help, but that usually is more expensive than your army would be worth.

Alternatively, if the police keeps prolonging the whole thing, consider having a talk with the press. They often love stories like these as they engage readers and exploit the general desire of a "The state leaves us alone!" feeling.

Ah dude that sucks. Hopefully you can get some satisfaction in the end.

I had a similar problem with police not following things up, had an accident that wasn't my fault and the other driver did a runner on me, went to the police with the registration number of the vehicle, they said they'd follow it up and never did. Apparently the only thing Australian police are good for is operating speed cameras and mailing out fines for trivial traffic offences.

I'm really sorry for what's happened. It seems police incompetence is a general fad everywhere. Can only hope you eventually manage to get your things back, or at least a decent monetary compensation.

Thankfully I'm legally trained, so it will cost me almost nothing, a few strongly worded letters to the independent police complaints commission and I should be ok, this is such a clear cut case of mishandling of an investigation they will likely want it over and out the way ASAP.

Sad thing is the more I realize I lost, the higher the tag is going, entire dwarf army is gone, chaos warrior one too etc. It's just adding up and up.

 Formosa wrote:
Thankfully I'm legally trained, so it will cost me almost nothing, a few strongly worded letters to the independent police complaints commission and I should be ok, this is such a clear cut case of mishandling of an investigation they will likely want it over and out the way ASAP.

Sad thing is the more I realize I lost, the higher the tag is going, entire dwarf army is gone, chaos warrior one too etc. It's just adding up and up.

How do you price hard to find or OOP items? If a sum is offered in compensation will you be be able to use something like completed eBay listings as benchmark?

I would imagine he should be able to. That's the current going price, and there is no real way to prove what was paid for it, only the price to replace it.

Formosa, that sucks man. Good luck, and hopefully the suit gets you full new armies. If you find your armies on eBay, make the cops buy them back for you; send them links and ensure they pay whatever the cost.

That's terrible.

Someone probably half arsed it thinking it wasnt worth their time due to being "toys". I hope someone gets in deep gak when their superiors get the bill and realise our hobby is quite expensive.

Very sad news that you almost certainly won't get your armies back. Are they in the Poundstretcher? Can't you even buy them back for cheap? Not fair, I know, but better than nothing maybe.

 timetowaste85 wrote:
I would imagine he should be able to. That's the current going price, and there is no real way to prove what was paid for it, only the price to replace it.

Formosa, that sucks man. Good luck, and hopefully the suit gets you full new armies. If you find your armies on eBay, make the cops buy them back for you; send them links and ensure they pay whatever the cost.

"Make the cops buy them back for you." Are you high? The police would LOL in your face.

[Comments like this that I have redacted aren't helpful at all.]

bound for glory wrote:

 timetowaste85 wrote:
I would imagine he should be able to. That's the current going price, and there is no real way to prove what was paid for it, only the price to replace it.

Formosa, that sucks man. Good luck, and hopefully the suit gets you full new armies. If you find your armies on eBay, make the cops buy them back for you; send them links and ensure they pay whatever the cost.

"Make the cops buy them back for you." Are you high? The police would LOL in your face.

[Comments like this that I have redacted aren't helpful at all.]

As someone who is very well trained in the legal field, yes, yes I can, this is a very clear cut case of not following procedure and breach of trust, both are grounds to sue for the lost property, as all I need to do is prove there is a "chance" I could have had my property returned to me, which is also clear cut, as phone recordings, cctv, witness are available for evidence.

If they "lol in my face" I then have grounds to further pursue the case with the ipcc.

If they had followed through on there promise to investigate when they claimed they would, I'd have said "fair enough" they tried, they didn't, they lied, they dragged there feet, and now they are liable.

Hey man, no offense was ment.

bound for glory wrote:
Hey man, no offense was ment.

Sorry, as you can imagine I'm a bit touchy at the moment :/

I sympathise deeply but there is a difference between incompetence and your crime just being a low priority one. I'm sure you would rather see the police dealing with violent and sexual related crimes rather than pushing shed break ins to the top of the queue. The simple fact is that in the modern world public services have to perform triage. Pursuing legal action just takes resources away that could be spent on tomorrow's victim.

Besides your insurance will cover the financial value to buy them back anyway.

YouKnowsIt wrote:
I sympathise deeply but there is a difference between incompetence and your crime just being a low priority one. I'm sure you would rather see the police dealing with violent and sexual related crimes rather than pushing shed break ins to the top of the queue. The simple fact is that in the modern world public services have to perform triage. Pursuing legal action just takes resources away that could be spent on tomorrow's victim.

Besides your insurance will cover the financial value to buy them back anyway.

Yeah I wholeheartedly agree, however I'm not flailing looking for someone to blame, they have genuinely mishandled the case, and as they have already admitted fault, I have no recourse but to hold them responsible for the error, the way I see it is, if they get away with this, who else's case will be dealt with in an inept manner next time.

YouKnowsIt wrote:
I sympathise deeply but there is a difference between incompetence and your crime just being a low priority one. I'm sure you would rather see the police dealing with violent and sexual related crimes rather than pushing shed break ins to the top of the queue. The simple fact is that in the modern world public services have to perform triage. Pursuing legal action just takes resources away that could be spent on tomorrow's victim.

Besides your insurance will cover the financial value to buy them back anyway.

Better the police are held accountable for their errors with a 'trivial' case so that victims can have confidence in the force going forwards than having bad habits set in.

You did tell them the painted models were made of solid gold, and one of the cases held your picasso right????

General Hobbs wrote:


You did tell them the painted models were made of solid gold, and one of the cases held your picasso right????

Totes, and I defo told them it was ream #yolo

My condolences for your loss, not only of the models themselves but all your work and nostalgia. It hurts me just thinking about it.

I hope you are compensated and some form of justice is given to you. Good luck with the suit.

 Dendarien wrote:

eosgreen wrote:
i have so many other questions

- police actually investigate such things? over in america they say they will look into it but really they don't give a gak

- people broke in and stole a niche sensitive item like models? I would almost certainly start pointing fingers at people i knew


sorry to hear about this though I once put a case under my car to go back inside real quick and came back to find it gone. It was dark so someone just saw me place something down and leave and so stole it because they could. could be a similar sittuation : /

I have a feeling people often steal models without knowing what they are. Locked up black cases just screams valuable.

Hope you get your stuff back Formosa.

This is super true, I had a realy sketchy guy follow me once because of my warhammer case.

Latter I found out apparently he thought I was selling watches. Alot more carefully about were I walk with my cases now.

All the time spent assembling and painting. . .if someone stole my, admittedly, small collection of AoS Nurgle models the loss would be incalculable to me.

Y'know, this blows.

But when calculating the 'cost' of something like this, I don't think, is even really possible. I mean yeah, check retail values, ebay, etc for the price of the actual models...but the time and effort into collecting, building, and painting all of these is, as Coldhatred said, incalculable.

I say, sue for the monetary loss and then find out the personal information of the guy who stole them and arrange for him to fall down some very interesting, shoe shaped, stairs.

I've had some unfortunate somewhat related experience in this area too, and I found that police departments rapidly lost interest once they found out they were dealing with 'toy solider' theft, for whatever reason.

You could almost hear them smile and then mentally check out, even though 'value of goods' and 'theft' is all they should really need to hear and focus on.

Still, it sounds as if you've got a sound basis to move forward with them on, so good luck!

 Frankenberry wrote:
Y'know, this blows.

But when calculating the 'cost' of something like this, I don't think, is even really possible. I mean yeah, check retail values, ebay, etc for the price of the actual models...but the time and effort into collecting, building, and painting all of these is, as Coldhatred said, incalculable.

I say, sue for the monetary loss and then find out the personal information of the guy who stole them and arrange for him to fall down some very interesting, shoe shaped, stairs.

I would note, that thanks to the number of miniature painting studios that exist now, it is very easy to get price quotes from several of them, for the models that you lost and turn that in a proof of value for reimbursement of "time and materials invested" as well.

 Formosa wrote:
UPDATE: so ladies and gents, after chasing up the police several times I finally got a reply, they have caught the suspect, almost 2 weeks after the tip off was given, they actually did something about it, the person has declined to comment and will likely get away with the crime due to the inept behavior of the officer in charge of the case, I've also been told it's very unlikely I will get any of my property back at this point.

Chain of events:

I received a tip.off that my stolen property was brought into cash converters.
I informed the police, they said they would send an officer immediately to look into it.
A week later I call to ask as to the progress as I have not received the update I was promised.
The officer on the phone informs me that A: nothing was done the week prior and B: the report was filed incorrectly, so can I tell them again.
I was then informed that I would be updated that night, they did indeed call me and told me they had been to cash converters and had a suspect, they would call me later in the week with more info.
2 weeks later, I am informed they basically won't get my property back, even though they have the subject in question, and that he will likely get away with it.

I am now waiting for the case to close, and then suing for mishandling of the case, right from the start it wasn't taken seriously and I have had several officers admit fault via telephone and email, had they acted upon the tip off when they claimed they were going to, the suspect would have been caught with the items on his person, giving the person 3+ weeks is not acceptable.

And there dakka, is the update.

That entirely sucks. And there, ladies and gents, is why I have always made sure to have a few handy friends with the capacity to deal effectively with this sort of situation, because the rozzers don't care. I was badly beaten up as a young teen, the men who did it were known to the police, there were witnesses and yet, because they were in a local sports team, belonged to the right circles and wore the right ties, nothing was done. 'Lack of evidence' said the policeman who visited my hospital bed and spoke to my dad. My dad got them sorted though, properly. I learned the lesson.

I hope you sue them into the earth.

It's a shame when the police let people down like this.

Really sorry to hear about this.

Probably a drug addict. They will steal anything not nailed down. I'm glad to see there is some recourse in your country when police drop the ball. I've had to explain to victims why I don't have a case to prosecute, and usually it's because a lazy cop didn't want to do his job properly. Thankfully that rarely happens due to a strict local police chief and sheriff who both do a good job.

 Alpharius wrote:
I've had some unfortunate somewhat related experience in this area too, and I found that police departments rapidly lost interest once they found out they were dealing with 'toy solider' theft, for whatever reason.

You could almost hear them smile and then mentally check out, even though 'value of goods' and 'theft' is all they should really need to hear and focus on.

Still, it sounds as if you've got a sound basis to move forward with them on, so good luck!

It's very important to make clear the value of what's been stolen very early on. Petty theft is a lot easier for the police to brush off but often times when a collection of anything has been stolen it breaches the threshold and turns it into felony theft, where the police then have much more rigid procedures they have to follow. In my area someone had several binders of magic the gathering cards stolen from their car while they were unloading carrying things to and from their vehicle. The police just dismissed it until he explained the value; just one binder was his trading stock of Magic the Gathering Alpha cards and were worth well over $15k... The police conducted a week long sting operation recovered the property, caught the thief, and put him away in jail for 5 years. The thief thought they were Pokemon cards and worth a few bucks, so he pretty much confessed thinking he'd get a slap on the wrist since he cooperated.

Very sad to hear what has happened.
It's only now I start to wonder how much I have spent on models and their current worth.
And even my other half still thinks my models are toy soldiers so I could understand a copper thinking the same

UPDATE: Yeah, this is still going on.

The case has been closed without conviction sadly, the police are unable to recover any of the stolen goods, which is gut wrenching to say the least, we are now at an estimated £7000 worth of items taken from my shed, as I have continued to discover more and more that is missing (I own a garage that I also store items at).

But good news of a sort, the complaint has been put forward to the police, and they are not investigating it.
And strangest of all, GW PLC are not talking to me and seeing if they can help, I am quite surprised by this most of all to be honest, but I thank them and am truelly shocked that they would even consider offering any kind of aid, hats of to them and there amazing customer service team.

 Formosa wrote:
UPDATE: Yeah, this is still going on.

The case has been closed without conviction sadly, the police are unable to recover any of the stolen goods, which is gut wrenching to say the least, we are now at an estimated £7000 worth of items taken from my shed, as I have continued to discover more and more that is missing (I own a garage that I also store items at).

But good news of a sort, the complaint has been put forward to the police, and they are not investigating it.
And strangest of all, GW PLC are not talking to me and seeing if they can help, I am quite surprised by this most of all to be honest, but I thank them and am truelly shocked that they would even consider offering any kind of aid, hats of to them and there amazing customer service team.

Damn, I'm so sorry.

That is really strange. I don't believe I've heard of GW offering to help find stolen goods before.

 Sinful Hero wrote:
That is really strange. I don't believe I've heard of GW offering to help find stolen goods before.

not find, REPLACE, I am still totally shocked by the matter too, I'm not expecting anything really, but the offer to see what they can do is... quite frankly, amazing, the offer alone has improved my opinion of them by leaps and bounds.

 Formosa wrote:

 Sinful Hero wrote:
That is really strange. I don't believe I've heard of GW offering to help find stolen goods before.

not find, REPLACE, I am still totally shocked by the matter too, I'm not expecting anything really, but the offer to see what they can do is... quite frankly, amazing, the offer alone has improved my opinion of them by leaps and bounds.

That's amazing. If you get a replacement for your loss, either through their offer, insurance, or out of your own pocket, I volunteer to paint one unit or character to help get you going again. I'll never win a golden daemon, but I can paint to a decent standard. It's a genuine and open offer (and no hard feelings if you'd rather not).

 JamesY wrote:

 Formosa wrote:

 Sinful Hero wrote:
That is really strange. I don't believe I've heard of GW offering to help find stolen goods before.

not find, REPLACE, I am still totally shocked by the matter too, I'm not expecting anything really, but the offer to see what they can do is... quite frankly, amazing, the offer alone has improved my opinion of them by leaps and bounds.

That's amazing. If you get a replacement for your loss, either through their offer, insurance, or out of your own pocket, I volunteer to paint one unit or character to help get you going again. I'll never win a golden daemon, but I can paint to a decent standard. It's a genuine and open offer (and no hard feelings if you'd rather not).

And my axe!

Er, I mean, brush!

Whatever, yeah, I'll help paint stuff.

Bloody hell GW stop it. im supposed to hate you. :/

That sucks about the case though

 Frankenberry wrote:

 JamesY wrote:

 Formosa wrote:

 Sinful Hero wrote:
That is really strange. I don't believe I've heard of GW offering to help find stolen goods before.

not find, REPLACE, I am still totally shocked by the matter too, I'm not expecting anything really, but the offer to see what they can do is... quite frankly, amazing, the offer alone has improved my opinion of them by leaps and bounds.

That's amazing. If you get a replacement for your loss, either through their offer, insurance, or out of your own pocket, I volunteer to paint one unit or character to help get you going again. I'll never win a golden daemon, but I can paint to a decent standard. It's a genuine and open offer (and no hard feelings if you'd rather not).

And my axe!

Er, I mean, brush!

Whatever, yeah, I'll help paint stuff.

Me too. I'm a big fan of your paintwork and imagine you're probably wanting to rebuild yourself, but if it helps get your armies on the table again then I'm willing to do up some stuff!

Best of luck with the replacements!

So it looks like you are not getting your stuff back. Well as promised I will help you rebuild your collection. So Formosa what unit do you want? I need your address as well so PM me that.

I got plenty of Nids, painted and unpainted as well as space marines, and space wolves.

Having items stolen really grinds my gears. I've had deals on Dakka end up with me losing out on a return model and no recourse for action as 1. it was either a 5 man squad or a single model or 2. I live in NZ and no local authority will do anything about it.

I feel for you and the loss of multiple models from your treasured collection.

thanks for all the offers lads and ladies ( I don't know lol) but I cant accept anything until I know what GW is doing lol, they asked for my address and details today and said that a surprise is "on the way" I'm really excited haha.

But above all, thank you all for your support, this is why I love Dakka, great community.

And here is the UPDATE!!! you have all been waiting for!

That is so cool of them. Above and beyond man.

That's great they did that for you.

Thats really good.
Who would have thought eh ?

Dude....

so awesome! grats!

That's wonderful, very pleased for you

Wow that's amazing grats mate!

Very cool

That is amazing, well done!

Man, this is a seriously cool move by GW, grats on getting some help with your stuff man.

-

 Bottle wrote:
That's awesome! A silver lining to this story (even if it's nowhere near how much you lost).

I agree, but they didn't have to do it, but they still did, p.r wise, wow, I'm gonna be doing a video to say thanks and post it online.

Thumbs up to GW for helping you out!

The Auld Grump

Now you need a vat of paint. Sneaky GW.

Good of them though. I had not expected it, and a good-will outcome to a bad situation.

Dude Flan tastic

Im supposed to hate GW stop :/

That's great news. GW has the awesomest customer service!

Holy amokes GW is really going all out to rebuild their PR in the community.

Its not everything but thats still awesome they did that for you. They didnt even have to do that really but its cool to see them do so.

That's top work of GW

What did they send you?

For all the smack talk I've heard about GW this is a classy move to help out a long time customer. Glad to see it.

I had an unexpected addition to an order today. £3 order for bases that they forgot to dispatch a couple of weeks ago. I phoned on Friday to ask about them. They arrived today with a £10 voucher inside. I was very surprised, especially given the low value of the sale (which was already being sent without p&p due to a problem at whw when I ordered them).

 JamesY wrote:
I had an unexpected addition to an order today. £3 order for bases that they forgot to dispatch a couple of weeks ago. I phoned on Friday to ask about them. They arrived today with a £10 voucher inside. I was very surprised, especially given the low value of the sale (which was already being sent without p&p due to a problem at whw when I ordered them).

That's nice. Of course you'll probably go and use that voucher to buy something for more than a tenner so they will get a bit more money out of you on account of their mistake!

In so glad to hear there's a small silver lining.

Wow that's amazing to hear, I'm lost for words at how generous that is. Whoever organised sending you this should go down as one of the legends of gw.

A (somewhat) happy ending to a very sad story. I'm very touched to see that GW cares enough about a customer to replace stolen miniatures as opposed to ones that were lost in shipping or damaged. Very good PR move on their part. While nothing can replace the sentimental value of the actual stuff that was taken, this should go a long way to easing that pain. Again, I'm very happy to see this end well.

 notprop wrote:

 JamesY wrote:
I had an unexpected addition to an order today. £3 order for bases that they forgot to dispatch a couple of weeks ago. I phoned on Friday to ask about them. They arrived today with a £10 voucher inside. I was very surprised, especially given the low value of the sale (which was already being sent without p&p due to a problem at whw when I ordered them).

That's nice. Of course you'll probably go and use that voucher to buy something for more than a tenner so they will get a bit more money out of you on account of their mistake!

Nah, I just saved a tenner on something I would have bought anyway

Jesus, another package arrived, wow, forge world has send the terminator captain, a chaos dwarf hero, a betrayal at Calth set, dark angel upgrade sets, a tau data stick, a tau mug....


Wow, just wow.

What what whaaaaat?

That is really amazing generosity on the part of GW..

That's a fantastic show of goodwill from GW and FW.

 Formosa wrote:
Jesus, another package arrived, wow, forge world has send the terminator captain, a chaos dwarf hero, a betrayal at Calth set, dark angel upgrade sets, a tau data stick, a tau mug....


Wow, just wow.

There are no words. That is awesome buddy! Glad to see this had a silver lining!

This is why I gratefully turned down everyone's offer to help me by sending things, it would be both greedy and ungracious to do so before I knew what was sent, doubly so now that I have received all this, I now plan on requesting to meet the person who arranged it all in person, I work in Nottingham a lot and will thank her in person.

 JamesY wrote:
I had an unexpected addition to an order today. £3 order for bases that they forgot to dispatch a couple of weeks ago. I phoned on Friday to ask about them. They arrived today with a £10 voucher inside. I was very surprised, especially given the low value of the sale (which was already being sent without p&p due to a problem at whw when I ordered them).

Sounds very similar to what happened to me a couple of weeks ago.
I got a £15 e voucher because I turned up twice at WW and my 80mm base was not ready !
They also mailed it out to me at no cost.

That is really generous of GW (and FW). It is good to see the people side of the company in little acts of kindness like this.

bloody hell, that's pretty amazing, are you sure you're not getting someone's mail by accident

Well, that's even more encouragement for me to buy those shiny new aelf models for AoS

Wow that is nice of them! Sadly I, too, have been viciously burgled. I can't believe they took all 6, I mean 7 Warlord Titans! Not to mention my complete Primarch collection!

Well a nice silver lining at the end. Very nice of GW and FW.

Formosa, how did GW get involved if you don't mind sharing? Did they contact you first?

Hats off to GW. That is very nice of them. Customer service was always their strong point!

Thats absolutely amazing that forgeworld sent stuff too.

Well on your way to a new start.

This is Lydia, she is the one who sorted it all out for me, I cannot thank her enough, ladies and gents of dakka, she is a legend!

I sit here in my painting area full of minis and just a thought of having some minis missing sends chills up and down my spine. I feel for your loss mate and I am really glad that GW had an employee that could feel for your loss too.

I am a part time commission painter and I will gladly paint a squad or two for you to help you make up the lost time mate. If you need my help just PM me.

Really glad on how this turned out and really good move on behalf of GW.

 Capamaru wrote:
I sit here in my painting area full of minis and just a thought of having some minis missing sends chills up and down my spine. I feel for your loss mate and I am really glad that GW had an employee that could feel for your loss too.

I am a part time commission painter and I will gladly paint a squad or two for you to help you make up the lost time mate. If you need my help just PM me.

Really glad on how this turned out and really good move on behalf of GW.

Thank you very much, I'm a good painter but I simply haven't the time these days I may take you up on that, just waiting for my dark angels upgrade sets to arrive and I'll give you a shout.

Once again dakka, thank you all for your support!

Amazing news, very glad things are working out well

 Formosa wrote:

 Capamaru wrote:
I sit here in my painting area full of minis and just a thought of having some minis missing sends chills up and down my spine. I feel for your loss mate and I am really glad that GW had an employee that could feel for your loss too.

I am a part time commission painter and I will gladly paint a squad or two for you to help you make up the lost time mate. If you need my help just PM me.

Really glad on how this turned out and really good move on behalf of GW.

Thank you very much, I'm a good painter but I simply haven't the time these days I may take you up on that, just waiting for my dark angels upgrade sets to arrive and I'll give you a shout.

Once again dakka, thank you all for your support!

I will help you the best way I can just drop a PM.

ok something else has happened now, when speaking to Lydia at Warhammer world I told her what I lost, I also mentioned that the only thing I really wanted back was the old screamer killer my brother gave me for my 5th birthday (yes ive been gaming since I was 5, 28 years this September), anyway long story short I went away on a short tour, came back to another package, a 2nd ed screamer killer, in original packaging, freshly moulded......

I'm not ashamed to say I blubbered like a little girl, games workshop and Lydia CAST ME A BRAND NEW SCREAMER KILLER, let that sink in people, this isn't just good customer service, its so far and beyond kindness I simply didn't know how to respond.

I'm without words right now.

.... If I didn't know better I'd think you were having us on !

Very happy to hear that things have , more or less, worked out.

And very impressed by GW's actions here

That is absolutely incredible. Feel-goods!

 Formosa wrote:
I'm not ashamed to say I blubbered like a little girl, games workshop and Lydia CAST ME A BRAND NEW SCREAMER KILLER, let that sink in people, this isn't just good customer service, its so far and beyond kindness I simply didn't know how to respond.

That is incredible.

I know it's hard to believe, so here it is!

Simply awesome!

Nice to hear about a good ending every now and then, and doubly so when it involves GW going above and beyond too!

Wow, that's awesome. Think you need to send Lydia a big bunch of flowers...

Wait I thought GW didn't make metal models anymore? SHENANIGANS!

Actually that's really cool and I'm jealous.. now I just wish I could get about 50 old metal hormagaunts.

Just saw this thread for the first time. Sucks what you went through, but truly awesome how it's wrapping up.

Very glad this has had a somewhat happy ending for you Formosa.

Wow, that's great! They really went above and beyond, some nice folks at GW HQ it seems

Well, let me just add my commiserations for the theft, and my shock and amazement at the way GW has handled this. Lydia deserves a raise, or at the very least a bonus. That is some incredible work on their part, and well done to GW for going above and beyond to help you out and even to replace the Screamer Killer. Top notch and hats off!

I'm glad that this story got a happy ending. But thieves are the worst.

Really good of GW doing this for you, I hope things improve concerning the police and whatnot.

Seems like there is a big silver lining after all though, congratulations!

It just goes to show how priceless customer service can be.

 filbert wrote:
It just goes to show how priceless customer service can be.

One of the reasons why I stay with GW when I was oh so ready to quit them once and for all. Customer Service always seems to fix what I have wrong with their products.