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Made in gb
Grim Dark Angels Interrogator-Chaplain





Earth

Jesus, another package arrived, wow, forge world has send the terminator captain, a chaos dwarf hero, a betrayal at Calth set, dark angel upgrade sets, a tau data stick, a tau mug....


Wow, just wow.
   
Made in se
Lead-Footed Trukkboy Driver





Sweden

What what whaaaaat?

That is really amazing generosity on the part of GW..

   
Made in us
Fixture of Dakka





TN/AL/MS state line.

That's a fantastic show of goodwill from GW and FW.

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Made in gb
Grim Dark Angels Interrogator-Chaplain





The Rock

 Formosa wrote:
Jesus, another package arrived, wow, forge world has send the terminator captain, a chaos dwarf hero, a betrayal at Calth set, dark angel upgrade sets, a tau data stick, a tau mug....


Wow, just wow.



There are no words. That is awesome buddy! Glad to see this had a silver lining!

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Made in gb
Grim Dark Angels Interrogator-Chaplain





Earth

This is why I gratefully turned down everyone's offer to help me by sending things, it would be both greedy and ungracious to do so before I knew what was sent, doubly so now that I have received all this, I now plan on requesting to meet the person who arranged it all in person, I work in Nottingham a lot and will thank her in person.
   
Made in gb
Lit By the Flames of Prospero





Rampton, UK

 JamesY wrote:
I had an unexpected addition to an order today. £3 order for bases that they forgot to dispatch a couple of weeks ago. I phoned on Friday to ask about them. They arrived today with a £10 voucher inside. I was very surprised, especially given the low value of the sale (which was already being sent without p&p due to a problem at whw when I ordered them).


Sounds very similar to what happened to me a couple of weeks ago.
I got a £15 e voucher because I turned up twice at WW and my 80mm base was not ready !
They also mailed it out to me at no cost.
   
Made in us
Sybarite Swinging an Agonizer





Leavenworth, KS

That is really generous of GW (and FW). It is good to see the people side of the company in little acts of kindness like this.

"Death is my meat, terror my wine." - Unknown Dark Eldar Archon 
   
Made in gb
Sure Space Wolves Land Raider Pilot





Freezing to death outside the Fang

bloody hell, that's pretty amazing, are you sure you're not getting someone's mail by accident

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Made in us
Longtime Dakkanaut





Myrtle Creek, OR

Well, that's even more encouragement for me to buy those shiny new aelf models for AoS

Thread Slayer 
   
Made in gb
Deva Functionary





Wow that is nice of them! Sadly I, too, have been viciously burgled. I can't believe they took all 6, I mean 7 Warlord Titans! Not to mention my complete Primarch collection!
   
Made in us
Terminator with Assault Cannon





Florida

Well a nice silver lining at the end. Very nice of GW and FW.

Formosa, how did GW get involved if you don't mind sharing? Did they contact you first?

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JSF wrote:... this is really quite an audacious move by GW, throwing out any pretext that this is a game and that its customers exist to do anything other than buy their overpriced products for the sake of it. The naked arrogance, greed and contempt for their audience is shocking.
= Epic First Post.
 
   
Made in nz
Basecoated Black





Auckland

Hats off to GW. That is very nice of them. Customer service was always their strong point!

 
   
Made in au
Regular Dakkanaut




Hiding behind terrain

Thats absolutely amazing that forgeworld sent stuff too.

Well on your way to a new start.
   
Made in gb
Grim Dark Angels Interrogator-Chaplain





Earth

This is Lydia, she is the one who sorted it all out for me, I cannot thank her enough, ladies and gents of dakka, she is a legend!
[Thumb - DSC_0380.JPG]

   
Made in gr
Furious Fire Dragon





Athens Greece

I sit here in my painting area full of minis and just a thought of having some minis missing sends chills up and down my spine. I feel for your loss mate and I am really glad that GW had an employee that could feel for your loss too.

I am a part time commission painter and I will gladly paint a squad or two for you to help you make up the lost time mate. If you need my help just PM me.

Really glad on how this turned out and really good move on behalf of GW.

Got milk?

All I can say about painting is that VMC tastes much better than VMA... especially black...

PM me if you are interested in Commission work.
 
   
Made in gb
Grim Dark Angels Interrogator-Chaplain





Earth

 Capamaru wrote:
I sit here in my painting area full of minis and just a thought of having some minis missing sends chills up and down my spine. I feel for your loss mate and I am really glad that GW had an employee that could feel for your loss too.

I am a part time commission painter and I will gladly paint a squad or two for you to help you make up the lost time mate. If you need my help just PM me.

Really glad on how this turned out and really good move on behalf of GW.


Thank you very much, I'm a good painter but I simply haven't the time these days I may take you up on that, just waiting for my dark angels upgrade sets to arrive and I'll give you a shout.

Once again dakka, thank you all for your support!
   
Made in gb
[DCM]
Et In Arcadia Ego





Canterbury

Amazing news, very glad things are working out well

The poor man really has a stake in the country. The rich man hasn't; he can go away to New Guinea in a yacht. The poor have sometimes objected to being governed badly; the rich have always objected to being governed at all
We love our superheroes because they refuse to give up on us. We can analyze them out of existence, kill them, ban them, mock them, and still they return, patiently reminding us of who we are and what we wish we could be.
"the play's the thing wherein I'll catch the conscience of the king,
 
   
Made in gr
Furious Fire Dragon





Athens Greece

 Formosa wrote:
 Capamaru wrote:
I sit here in my painting area full of minis and just a thought of having some minis missing sends chills up and down my spine. I feel for your loss mate and I am really glad that GW had an employee that could feel for your loss too.

I am a part time commission painter and I will gladly paint a squad or two for you to help you make up the lost time mate. If you need my help just PM me.

Really glad on how this turned out and really good move on behalf of GW.


Thank you very much, I'm a good painter but I simply haven't the time these days I may take you up on that, just waiting for my dark angels upgrade sets to arrive and I'll give you a shout.

Once again dakka, thank you all for your support!


I will help you the best way I can just drop a PM.

Got milk?

All I can say about painting is that VMC tastes much better than VMA... especially black...

PM me if you are interested in Commission work.
 
   
Made in gb
Grim Dark Angels Interrogator-Chaplain





Earth

ok something else has happened now, when speaking to Lydia at Warhammer world I told her what I lost, I also mentioned that the only thing I really wanted back was the old screamer killer my brother gave me for my 5th birthday (yes ive been gaming since I was 5, 28 years this September), anyway long story short I went away on a short tour, came back to another package, a 2nd ed screamer killer, in original packaging, freshly moulded......

I'm not ashamed to say I blubbered like a little girl, games workshop and Lydia CAST ME A BRAND NEW SCREAMER KILLER, let that sink in people, this isn't just good customer service, its so far and beyond kindness I simply didn't know how to respond.

I'm without words right now.
   
Made in gb
[DCM]
Et In Arcadia Ego





Canterbury

.... If I didn't know better I'd think you were having us on !

Very happy to hear that things have , more or less, worked out.

And very impressed by GW's actions here

The poor man really has a stake in the country. The rich man hasn't; he can go away to New Guinea in a yacht. The poor have sometimes objected to being governed badly; the rich have always objected to being governed at all
We love our superheroes because they refuse to give up on us. We can analyze them out of existence, kill them, ban them, mock them, and still they return, patiently reminding us of who we are and what we wish we could be.
"the play's the thing wherein I'll catch the conscience of the king,
 
   
Made in gb
Longtime Dakkanaut






HATE Club, East London

That is absolutely incredible. Feel-goods!

Though guards may sleep and ships may lay at anchor, our foes know full well that big guns never tire.

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My blog - almost 40 pages of Badab War, Eldar, undead and other assorted projects 
   
Made in au
Owns Whole Set of Skullz Techpriests






Versteckt in den Schatten deines Geistes.

 Formosa wrote:
I'm not ashamed to say I blubbered like a little girl, games workshop and Lydia CAST ME A BRAND NEW SCREAMER KILLER, let that sink in people, this isn't just good customer service, its so far and beyond kindness I simply didn't know how to respond.


That is incredible.

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Made in gb
Grim Dark Angels Interrogator-Chaplain





Earth

I know it's hard to believe, so here it is!
[Thumb - DSC_0383.JPG]

[Thumb - DSC_0384.JPG]

   
Made in us
[DCM]
-






-

Simply awesome!

Nice to hear about a good ending every now and then, and doubly so when it involves GW going above and beyond too!

   
Made in gb
Frenzied Berserker Terminator




Southampton, UK

Wow, that's awesome. Think you need to send Lydia a big bunch of flowers...
   
Made in us
The Last Chancer Who Survived





Norristown, PA

Wait I thought GW didn't make metal models anymore? SHENANIGANS!

Actually that's really cool and I'm jealous.. now I just wish I could get about 50 old metal hormagaunts.

 
   
Made in us
Fate-Controlling Farseer





Fort Campbell

Just saw this thread for the first time. Sucks what you went through, but truly awesome how it's wrapping up.

Very glad this has had a somewhat happy ending for you Formosa.

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Made in us
[DCM]
Dankhold Troggoth






Shadeglass Maze

Wow, that's great! They really went above and beyond, some nice folks at GW HQ it seems

This message was edited 1 time. Last update was at 2016/08/19 17:41:38


 
   
Made in gb
Storm Trooper with Maglight





Warwick, Warwickshire, England, UK, NW Europe, Sol-3, Western Spiral Arm, Milky Way

Well, let me just add my commiserations for the theft, and my shock and amazement at the way GW has handled this. Lydia deserves a raise, or at the very least a bonus. That is some incredible work on their part, and well done to GW for going above and beyond to help you out and even to replace the Screamer Killer. Top notch and hats off!

In the name of the God-Emperor of Humanity!

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Made in ca
Longtime Dakkanaut






Toronto

I'm glad that this story got a happy ending. But thieves are the worst.

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