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I was only in to the first KS for a single case, and until that turns up, so I can assess the quality for myself, there's not a chance I'm backing a second one. I think it's going to be the same for a lot of people, especially if you aren't going to have everything shipped out until a month after your second KS closes.

 SilverMK2 wrote:
Le shrug. I'm not out to fight either corner. I just feel maybe people might like to go outside and look at some sunshine before coming back to this thread.

It's lovely outside here lately. I've spent a good amount of time out there as well.

Doesn't change the points of discussion here any, though.

Sining wrote:
I like the zombicide case but until I get my 10cases, I'm hesitant to put more money into any of your Kickstarters. But if you could have a $1 usd pledge that can be upgraded later on, that might be of interest to me

I understand your stance completely. I'm hoping you saw the latest update on the shipping, and have faith in me and my products. I just don't want anyone to miss out.

Herzlos wrote:

 Eldarain wrote:
Never a fan of a new Kickstarter going up before the previous one is finished.

I can understand it to an extent - these projects go in phases (idea, plans, manufacturing, packing, shipping), and this one is onto packing/shipping. I believe Tyron is designing the trays and getting them cut somewhere, so he can start that process off whilst finishing the packing/shipping of the last stuff, so there's less of a lag between this work finishing and the next batch turning up.

Of course it makes more sense with multi-staff companies (the designers are twiddling their thumbs once packing begins), but Tyron seems to know what he's doing and the next product is ready to go on kickstarter.

Hopefully most of the pledges will be turning up before the next one finishes funding though, for you to get some reassurance that it's all good.

I'm not put off by this one, I don't have Zombicide but if I can use the boxes for another game (I need stuff for Super Dungeon Explore) then I'll give it a go too.

When you see the next Kickstarter it's a very straightforward linear campaign so I should only need to reply to a few comments each night (in theory). I did do a new update and explained how the first Kickstarter is manageable while doing the next.

 Eldarain wrote:

Yes sir. Backer #2. My concerns are very much in line with what Eggs has brought up. This project has seemed to be a bit more than you were prepared to deal with and getting it completed has been trying. I don't see how adding the running of a second campaign will expedite the completion of the first.

Please check my latest update, it explains everything and give a better picture for backers.

Aeneades wrote:
I would be looking at spending £100 to get what I need and I just can't justify that without seeing my original rewards.

I have no doubt that the quality will be excellent based upon the initial reviews, it's just hard to justify it to myself.

Hopefully you will offer these sets on your webstore after so that I can pick one up then.

I understand your stance and it's a reasonable one. I do hope you've checked out the latest update though.

As for the webstore. It will be in the distant future when I have a worker dedicated to online sales.

 Pete Melvin wrote:
OK neutral observer here. I think the concern from people stems from:

It will take 2-3 months to ship previous KS
New KS will be over 1 month.
This leaves, at the end of the new KS, a 1-2 month period where you should be working on the new KS but are still shipping the original KS.
People seem to be concerned that there will not only be a lack of focus on getting their original KS awards out but also a potential to add problems and delays to the new KS.

You probably need to adress these concerns in a matter of fact "heres what will happen" manner.

I did a massive update explaining everything in detail. The problem here is I did my replies on the phone and try to be concise and straight forward and can come across as aggressive and should never be taken that way. The update has cleared the air and backers seem receptive to the next Kickstarter and have been very supportive.

 Pete Melvin wrote:

I said all this in depth in the updates. Doesn't anyone read them? Lol

Comes across as a little passive aggressive. Probably best not to poke the bear.

This was meant to be a smiley face, I was on my phone and the predictive text replaced it with a "lol".

 SilverMK2 wrote:
I think people are being just a little hostile here. While I would have loved to have my cases in hand for a while now, delays happen. The timescale for shipping out the rest of the cases and the timing of the new KS seems reasonable to me.

And backer surveys typically run for a while to allow people time to respond, during which time there is not always a great deal to do if you are waiting on numbers to put in orders.

Thank you for your patience. I had a backer come to the warehouse today and he saw the scale I have to deal with and the little room I have to work around and he was very impressed with how I'm dealing with it. People's minds paint a picture from the information given to them online based on what I post. But if you could see it for real like the backer did, his opinion changed and unfortunately I can't give everyone that experience with my words.

 Riquende wrote:
I remember Tyron's attitude to questions way, way back when he first started a "would you be interested in cases" thread. I saw it as a huge red flag over any of his projects and I'm glad I stayed away now!

But when you see them in the flesh will you still have that resolve? That's the real test.

 grrrfranky wrote:
I was only in to the first KS for a single case, and until that turns up, so I can assess the quality for myself, there's not a chance I'm backing a second one. I think it's going to be the same for a lot of people, especially if you aren't going to have everything shipped out until a month after your second KS closes.

You will be impressed when you get it. Not one bad review on the quality so far. As you know from the latest update I am trying to get them out quickly.

The update made perfect sense and hopefully reassured all the backers (I'm one too) that the original KS cases will be done before you work on the new one.

My only problem - as one of the 170 awaiting a 2(+1) pledge, is that there is a really good chance I won't have my cases till after the window for pledging on the 2nd KS has ended. I would (as others) like to see the quality before I order a large amount of more cases.

I was hoping you'd go with some form of web store so people could order more of the same type (1st KS type cases/foam) at some point in the future.

At work so not been able to check them out yet but my order for 3 boxes arrived today. I guess tomorrow is now going to be taken up with assembling Shadows of Brimstone now.

I like the look of this companies product. I'm not so thrilled by their customer communications, having just read the thread.

Working on the basis that the owner is a highly stressed university student who's run into several headaches not directly caused by him, I can empathise with his frustrations. I do think it is important however, not to let those frustrations be vented on your customer base. Touchiness towards the hand that feeds can only backfire.

Case in point, I saw that product and mentally noted it for my next case purchase. I read this thread, and am now having second thoughts and considering going back to KR. Because I feel that if I ran into any problems, the business owner would treat me like a nuisance.

Nice looking case!

 Gimgamgoo wrote:
The update made perfect sense and hopefully reassured all the backers (I'm one too) that the original KS cases will be done before you work on the new one.

My only problem - as one of the 170 awaiting a 2(+1) pledge, is that there is a really good chance I won't have my cases till after the window for pledging on the 2nd KS has ended. I would (as others) like to see the quality before I order a large amount of more cases.

I was hoping you'd go with some form of web store so people could order more of the same type (1st KS type cases/foam) at some point in the future.

Thanks for your support and from the KS comments you received yours on Friday. How are they?

Aeneades wrote:
At work so not been able to check them out yet but my order for 3 boxes arrived today. I guess tomorrow is now going to be taken up with assembling Shadows of Brimstone now.

I look forward to your feedback. I've also been asked to do a set for SoB which I'm looking into.

 Ketara wrote:
I like the look of this companies product. I'm not so thrilled by their customer communications, having just read the thread.

Working on the basis that the owner is a highly stressed university student who's run into several headaches not directly caused by him, I can empathise with his frustrations. I do think it is important however, not to let those frustrations be vented on your customer base. Touchiness towards the hand that feeds can only backfire.

Case in point, I saw that product and mentally noted it for my next case purchase. I read this thread, and am now having second thoughts and considering going back to KR. Because I feel that if I ran into any problems, the business owner would treat me like a nuisance.

I'm not sure where this is coming from unless you're getting your info from Azazelx which should be ignored as he only gets his information from one side and ignores mine, and he generally likes to try and cause problems for me. I have admitted repeatedly my communication needs to improve in terms of responding to questions (which it has). Once I get a big bigger and can higher some staff I'll have more time to focus on the customer server but as of now I'm juggling all the roles and responsibilities and there's only so many hours in the day.

I've never seen my backers as a "nuisance". If you had backed my first KS you would see in the updates and comments how much I care about them, which is also shown in the tray designs and every backer whose received them have been very pleased with the products.

I do hope you'd consider trying out one of my products and not be deterred by a few rotten apples.

 Solorg wrote:
Nice looking case!

Thank you!

Tyron wrote:

 Ketara wrote:
I like the look of this companies product. I'm not so thrilled by their customer communications, having just read the thread.

Working on the basis that the owner is a highly stressed university student who's run into several headaches not directly caused by him, I can empathise with his frustrations. I do think it is important however, not to let those frustrations be vented on your customer base. Touchiness towards the hand that feeds can only backfire.

Case in point, I saw that product and mentally noted it for my next case purchase. I read this thread, and am now having second thoughts and considering going back to KR. Because I feel that if I ran into any problems, the business owner would treat me like a nuisance.

I'm not sure where this is coming from unless you're getting your info from Azazelx which should be ignored as he only gets his information from one side and ignores mine, and he generally likes to try and cause problems for me. I have admitted repeatedly my communication needs to improve in terms of responding to questions (which it has). Once I get a big bigger and can higher some staff I'll have more time to focus on the customer server but as of now I'm juggling all the roles and responsibilities and there's only so many hours in the day.

I've never seen my backers as a "nuisance". If you had backed my first KS you would see in the updates and comments how much I care about them, which is also shown in the tray designs and every backer whose received them have been very pleased with the products.

I do hope you'd consider trying out one of my products and not be deterred by a few rotten apples.

I'm literally going off of the impression created by this thread. I've had no communications with anyone else, and hadn't even heard of the Kickstarter until I clicked page 1 here.

I've worked in customer service, and know that you always get one of 'those customers', the ones who are never satisfied, cause endless trouble, and generally make your day a hassle and a headache. I couldn't say if what happened with that Ronin chap was a completely proportionate response or not. All I saw in this thread was an aggrieved ex-customer. That alone wouldn't necessarily have made me raise an eyebrow, but when you accused Azazelx of being a negative influence on your threads, he went back and dug out his posts and seems (I wouldn't know without manually triple checking myself) to have proved the opposite. But he was treated with a certain level of annoyance/contempt/dismissal that made me feel a little wary. Not so much that I just instantly wrote your product off, but enough so that I thought you might appreciate (as a businessman) being told of the effect that was being had.

I can only describe how your posting style has made you come across to me here, and I have no beef with you personally. I'm not a current customer or someone with a past chip on their shoulder, but rather a prospective customer. I like the look of your product, and I love your logo! But I think you need to be aware that engaging in a negative way online, even if you think its completely justified, can sometimes misfire (Romeo at Battlefoam anyone?).

As a piece of advice (take or leave as you will), a good way of doing things is the Wayland Games method. Don't argue online unless it is essential/defamatory, don't engage in any sort of personal comments about anyone, and offer to take any complaint resolution to email. Keep an upbeat vibe, and if you're too annoyed for that, just simply refrain from posting/responding altogether. It enrages some people, but it makes you come across as professional and friendly to most, and it avoids online slugging matches that only ever end detrimentally.

My boxes arrived today. Seem pretty decent. Will be filling them with loads of gubbins in due course. Thanks for delivering a successful ks.

Of all the ones I've backed in the last couple of years, this is the first to actually deliver.

 Eggs wrote:


Of all the ones I've backed in the last couple of years, this is the first to actually deliver.

Exactly!

If I have got anything, it's been "wave 1" or otherwise missing stuff that I'm still waiting for. Mantis has been the only one to fully deliver, and all at once to boot.

The mailperson came to my house first on delivery day because all the cases were blocking her rear window

It really is a good product and I've not had any issues with Tyron. If I need more cases in the future I'll definitely do business with him again.

 Ketara wrote:


I'm literally going off of the impression created by this thread. I've had no communications with anyone else, and hadn't even heard of the Kickstarter until I clicked page 1 here.

I've worked in customer service, and know that you always get one of 'those customers', the ones who are never satisfied, cause endless trouble, and generally make your day a hassle and a headache. I couldn't say if what happened with that Ronin chap was a completely proportionate response or not. All I saw in this thread was an aggrieved ex-customer. That alone wouldn't necessarily have made me raise an eyebrow, but when you accused Azazelx of being a negative influence on your threads, he went back and dug out his posts and seems (I wouldn't know without manually triple checking myself) to have proved the opposite. But he was treated with a certain level of annoyance/contempt/dismissal that made me feel a little wary. Not so much that I just instantly wrote your product off, but enough so that I thought you might appreciate (as a businessman) being told of the effect that was being had.

I gave a full indepth explanation to RiTides which he didn’t respond to.

The main problem was RoninXiC made a public scene on Dakka and then some posters started to chime in as if informed on the matter, and continued on about it after the explanation. I can understand if they were RoninXiC but when they’re not backers and therefore didn’t see what he posted in the updates/comments, didn’t see his PM’s maybe they should take a step back and get all information before commenting. Just my opinion of course.

 Ketara wrote:

I like the look of your product, and I love your logo.

Thanks! If you ever read the comments on the Kickstarter everyone seems happy with the products. I have debated internally about removing the antennae but then I feel it would look like a hornet. I’m trying to go for a unique look to help standout in the gaming scene.

Also what is your gif referring to? I really like it!

 Ketara wrote:

But I think you need to be aware that engaging in a negative way online, even if you think its completely justified, can sometimes misfire (Romeo at Battlefoam anyone?)

I think this stems from him formally being in the Marines and taking no crap from people is understandable (from an objective POV), His buisness doesn't seem to be affected by previous actions here on Dakka.

This may come back at me one day but while I am developing my own products and going through the similar problems he faced in regards to design, development, production and so on when he started out but I look at his products and business and I admire what he's done, I admire what all the foam guys have done. It really isn't easy doing all this and I'd love to sit down with them and talk about our experiences going through all of this but due to what I am doing I doubt that it will ever happen.

 Ketara wrote:


You bring up a poignant observation. If we have a look on Dakka, how many from BF, KR or Feldherr post here? Infact how many game developers post here? None from what I’ve seen and I’m sure there’s a reason for it, but I’m not ready to join them just yet.

As a piece of advice (take or leave as you will), a good way of doing things is the Wayland Games method. Don't argue online unless it is essential/defamatory, don't engage in any sort of personal comments about anyone, and offer to take any complaint resolution to email. Keep an upbeat vibe, and if you're too annoyed for that, just simply refrain from posting/responding altogether. It enrages some people, but it makes you come across as professional and friendly to most, and it avoids online slugging matches that only ever end detrimentally.

I’ve noticed while this style works in answering questions to the few who ask, it tends to make the majority rage due to feeling ignored. This is purely anecdotal but I’ve seen this is many forums on different websites I frequent on.

I truly believe this stems from companies being forced to turn the other cheek while their customers give them a lot of flak and get offended if they receive any themselves thus forcing the above responses from the company and then eventually little to no communication. Blizzard, GW, Sony, foam companies, game devs and so on. However I have started on that path by not responding to certain posters. I do read their posts time to time but I don’t put them on ignore.

I really don’t want to join their ranks as I really want to communicate with gamers on what they want for storage solutions for the games you all play but I’m getting very little feedback on my current Kickstarter thread regarding the Myth trays. I’ve designed some tray sets gamers can put inside the Zombicide box you get with the game. If I get little to no feedback on the forums I’ll try and get focus groups for games I want to do storage for and if that fails I’ll make sets on my own initiative and hope it’s what gamers want.

At the end of all this I am doing everything with noble intentions andI just wanted to make threads and communicate with gamers where I can discussing with them what they want and try make it, because I have the resources to do it. When I started this venture this was one of the major problems I saw and wanted to fix and at this point in time I’m the only one here communicating with gamers unless the others start posting again.

Tyron wrote:

I'm not sure where this is coming from unless you're getting your info from Azazelx which should be ignored as he only gets his information from one side and ignores mine, and he generally likes to try and cause problems for me. I have admitted repeatedly my communication needs to improve in terms of responding to questions (which it has). Once I get a big bigger and can higher some staff I'll have more time to focus on the customer server but as of now I'm juggling all the roles and responsibilities and there's only so many hours in the day.

Actually mate - you're talking gak here yet again. "I only get my information from one side?" After I pointed out how over the top your kicking of Ronin was with an equally over the top and patently ridiculous example, you chose to insult me with an accusation that was easily disproven, and then instead of apologising, doubled down on the insults. Since then all of "my information" has been from things that you or your supporters have posted, and all I've done is quote and link to them. You happily supply enough of your own rope, after all.

Apologies for the threadomancy, but it seems the most relevant thread.

A mate of mine signed up for the original Mantis case kickstarter , and a whole bunch of us got onboard. I ordered an X-Wing case myself.

That was back in 2014. We still haven't received our order.

There have been several updates promising eventual delivery, but I am starting to lose hope. Tyron, any chance of a delivery date?

RoV

What.. wait? Seriously?

Thank god I got kicked out of the project.

He might have thought you were me, what with the Aussie flag and all...

I'm starting to worry that he's just done a runner with our money. He hasn't responded to a message here, he hasn't responded to a message on Kickstarter. If there's problems he could communicate and let us know, but ignoring us altogether is a real bad look. I won't be letting this go easily. I guess I'll have to do some more digging.

RoV