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 Talizvar wrote:
Well, their website is pretty up-front on their issues and "delays".

Rather sad, here is the BBB link with their various complaints against them:
http://www.bbb.org/upstate-new-york/business-reviews/miniatures-collectors/zuzzy-miniatures-in-chittenango-ny-235969068/complaints/

.

If you fairly new to this thread then yes the website now has a message to the community on the delays. This was a long time coming it was radio silence about their problems and your order if you were a customer until recently. There are a number of links on the first post to this thread including the BBB link you referenced. I haven't maintained the Facebook community after getting my refund from them. I have handed it off to someone else who is waiting for their order. Zuzzy's latest update indicates they have caught up to August I believe. I know they were pretty close to finishing June when they ramped up production again. It's interesting that they can produce and send July and Augusts orders in a month when considering historical quoted delivery times.

Just looking at the "positive" elements that they are not pretending on their website all is well.

Not typical behavior of the more common rip-off artists.

I am attributing this to poor planning and no head for business.
I have just started getting into mats and rather like them.
Too bad Zuzzy are such a risk, I cannot even look at them.

I hope everyone gets their stuff before these guys run out of money / raw material.
How are they feeding themselves right now??

Yeah, I think I'll wait until they either build up a stock (probably
not economic for them to do so) or someone else produces
something similar (unless it's not a very viable business model,
in which case...)

PalmerC wrote:
Yes a number of people just received June orders and they are working on July and August now. Apparently orders really dropped off last fall so they will probably get those done sooner. It's good they started producing again it's just unfortunate that it had to take this long for them to wake up. After getting my money back I am going with a FAT matt instead.

Still waiting for mine. Ordered early December 2014

 Goatmoerser wrote:

PalmerC wrote:
Yes a number of people just received June orders and they are working on July and August now. Apparently orders really dropped off last fall so they will probably get those done sooner. It's good they started producing again it's just unfortunate that it had to take this long for them to wake up. After getting my money back I am going with a FAT matt instead.

Still waiting for mine. Ordered early December 2014

September 3rd, 2014 is when I ordered mine. That makes me a year late. No email or other contact and I've no idea if they even still have my order on file or not.

I placed an order in August 2014 and still not received anything from Zuzzy Miniatures. They stopped posting updates in June. Does this mean that they have gone to sleep again? Has anyone heard anything?

I assume you guys paid with paypal (correct me if I'm wrong) which now has a 6 month return period. Since that return period would have been in effect for the duration of this thread, why didn't you guys put in for a return at 5 months and 29 days if you didn't get anything yet?

 warboss wrote:
I assume you guys paid with paypal (correct me if I'm wrong) which now has a 6 month return period. Since that return period would have been in effect for the duration of this thread, why didn't you guys put in for a return at 5 months and 29 days if you didn't get anything yet?

Because I ordered before this thread was made?

Right... but my point is that this thread was started within your 6 month refund period for paypal (assuming you paid with that). I'm guessing folks didn't want to lose their "place" in line by panicking or thought "well, I already waited this long and it'll probably happen soon". I guess I'm just too impatient and if I have the chance for a refund on a delayed project then I take it (sadly not the case for the one kickstarter I funded that is 2 years+ behind).

As an update Zuzzy has stopped taking orders on their website in order to get caught up. This should have been done a very long time ago but I am glad they at least came to their senses and stopped taking orders.

Zuzzy shouldnt even be considered "a thing" and just another failed venture.

Yeah, it's a bummer! I got my mat from them, and am quite happy with it, but the delay and the seeming randomness of it (some people waiting well over a year, others like myself getting theirs in not much longer than the projected lead time) is just crazy. I think if they could implement a queue (that caps after a certain number of orders until they're caught up) that would make a lot of sense, since I don't think they can increase production capacity.

In the end, the mats are awesome... but they really need to limit themselves to how many they can comfortably make a month!

 RiTides wrote:
Yeah, it's a bummer! I got my mat from them, and am quite happy with it, but the delay and the seeming randomness of it (some people waiting well over a year, others like myself getting theirs in not much longer than the projected lead time) is just crazy. I think if they could implement a queue (that caps after a certain number of orders until they're caught up) that would make a lot of sense, since I don't think they can increase production capacity.

In the end, the mats are awesome... but they really need to limit themselves to how many they can comfortably make a month!

Anyone in the past year that's received a mat is an exception it's not a 50/50 thing at this point. They admitted to not even having latex at points to make mats with or a facility to make mats in cold weather. I don't need to warn people to not buy because now you can't buy their mats thank goodness. As far as the quality I have played on them that's what caused me to initially place my order. After a year of arm wrestling my refund back I am very happy with a FAT mat as an alternative. Front line gaming was great to deal with and I have since purchased a second. All I can say is in the end the vast majority did not receive a mat in the last year so if they open production again buyer beware don't expect anything do your research.

If they don't have cold weather production options, that doesn't bode well since we're in Winter currently.

I know someone that has one in hand and no longer wants it. PM if interested.

You might want to say why they don't want it, in case you don't get any replies.

Fair point! They just moved on to the neoprene gaming mats and don't really see the need for the Zuzzy. It's unused, unpainted and still in the box.

Which style is it? US->EU shipping likely makes it less than worthwhile for me, but still, I'd be tempted...