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Firestorm is excellent. I go in there once a month, and have ordered from them in the past.

The only time there was an issue, contact was prompt and helpful and it was resolved in a day (stock issue).

I'm going to have to check out this firestorm site.

I just received a shipment from Wayland today: it was despatched sixteen days after I placed the order (not counting the evening on which I ordered), while the expected time of despatch was three to nine days after ordering. However, their site did state that during promotions things might be somewhat delayed.

Since I know Wayland Games has a bit of a reputation for sending things off later than expected, this didn't bother me at all, but the bottom line remains the same: if you can't afford to have your package arrive one or two weeks later than expected, don't order with them.

However, for the rest I found their service to be pretty good. The shipping was tracked, the box was properly packed, and the ticket I sent to their customer service was answered two days later (again, not counting the evening on which I sent it). Taking into consideration that I sent in my ticket on saturday evening, they actually answered my ticket within three working hours.

The next time I need something I can't get at my FLGS, I'm ordering with them again.

Yeah never order from wayland if what you are ordering is in any way time sensitive.

Brother Michael wrote:
I just received a shipment from Wayland today: it was despatched sixteen days after I placed the order (not counting the evening on which I ordered), while the expected time of despatch was three to nine days after ordering. However, their site did state that during promotions things might be somewhat delayed.

Since I know Wayland Games has a bit of a reputation for sending things off later than expected, this didn't bother me at all, but the bottom line remains the same: if you can't afford to have your package arrive one or two weeks later than expected, don't order with them.

However, for the rest I found their service to be pretty good. The shipping was tracked, the box was properly packed, and the ticket I sent to their customer service was answered two days later (again, not counting the evening on which I sent it). Taking into consideration that I sent in my ticket on saturday evening, they actually answered my ticket within three working hours.

The next time I need something I can't get at my FLGS, I'm ordering with them again.

Hi Brother Michael,

Thank you for the good words there regarding our customer service and the quality of the packing of your order. In regards to the shipping time of your order the ✔ Available(Typically Ships in 3-9 Working Days) status means the item is available for us to order and is normally shipped out within this time frame. The typical time frame for shipping an order is within 3 - 9 working days, this is based on thousands of orders over the last 5-6 years. I hope you can appreciate that there can be delays to orders that are out of our control, and we do work closely with manufacturers and suppliers to fulfil all orders as quickly as possible. This is why it is a typical dispatch time frame and not a guarantee.

If you would like to ask any questions regarding your order, please feel free to email our helpdesk again.
http://waylandgames.freshdesk.com/support/home

Regards
Jake @ wayland

 frozenwastes wrote:
To sum up pretty much all the Wayland threads:

1) If they have it in stock it'll ship quickly and everything will be great.
2) If they don't have it in stock, it'll ship at an unknown time in the future.
3) There's no way to know if an out of stock item will show up soon or take weeks.
4) There's no way to know which products are actually in stock when you order.

Exactly this. I ordered a whole bunch of pegasus gothic buildings and ended up with about half of the items. The rest showing in stock, but after calling pegasus owner in the US found out they were no longer manufacturing the remaining items showing in stock at wayland. I had to abandon my project and was stuck with a whole pile of pegasus product which i couldnt use.


Automatically Appended Next Post:

 aliusexalio wrote:

 frozenwastes wrote:
To sum up pretty much all the Wayland threads:

1) If they have it in stock it'll ship quickly and everything will be great.
2) If they don't have it in stock, it'll ship at an unknown time in the future.
3) There's no way to know if an out of stock item will show up soon or take weeks.
4) There's no way to know which products are actually in stock when you order.

Exactly this. I ordered a whole bunch of pegasus gothic buildings and ended up with about half of the items. The rest showing in stock, but after calling pegasus owner in the US found out they were no longer manufacturing the remaining items showing in stock at wayland. I had to abandon my project and was stuck with a whole pile of pegasus product which i couldnt use.

Oh and I did call them several times to inform them of this but all I got was attitude from somebody on the phone, took months for them to adjust the status of these items to actually not being available anymore.


Automatically Appended Next Post:

Zond wrote:
I wouldn't recommend Wayland. An order still undelivered from Christmas with still no progress made as far as I know and a second larger order in January that was a month late with no communication until I prodded them, only to fall victim of the stocking system. When communication did occur I found the customer service to be fobbing off at best, rude and patronising at worst. Then further delays for a refund.

YMMV, plenty have positive experiences it seems.

Customer service in my case was also rude and patronizing.

 aliusexalio wrote:

 frozenwastes wrote:
To sum up pretty much all the Wayland threads:

1) If they have it in stock it'll ship quickly and everything will be great.
2) If they don't have it in stock, it'll ship at an unknown time in the future.
3) There's no way to know if an out of stock item will show up soon or take weeks.
4) There's no way to know which products are actually in stock when you order.

Exactly this. I ordered a whole bunch of pegasus gothic buildings and ended up with about half of the items. The rest showing in stock, but after calling pegasus owner in the US found out they were no longer manufacturing the remaining items showing in stock at wayland. I had to abandon my project and was stuck with a whole pile of pegasus product which i couldnt use.


Automatically Appended Next Post:

 aliusexalio wrote:

 frozenwastes wrote:
To sum up pretty much all the Wayland threads:

1) If they have it in stock it'll ship quickly and everything will be great.
2) If they don't have it in stock, it'll ship at an unknown time in the future.
3) There's no way to know if an out of stock item will show up soon or take weeks.
4) There's no way to know which products are actually in stock when you order.

Exactly this. I ordered a whole bunch of pegasus gothic buildings and ended up with about half of the items. The rest showing in stock, but after calling pegasus owner in the US found out they were no longer manufacturing the remaining items showing in stock at wayland. I had to abandon my project and was stuck with a whole pile of pegasus product which i couldnt use.

Oh and I did call them several times to inform them of this but all I got was attitude from somebody on the phone, took months for them to adjust the status of these items to actually not being available anymore.


Automatically Appended Next Post:

Zond wrote:
I wouldn't recommend Wayland. An order still undelivered from Christmas with still no progress made as far as I know and a second larger order in January that was a month late with no communication until I prodded them, only to fall victim of the stocking system. When communication did occur I found the customer service to be fobbing off at best, rude and patronising at worst. Then further delays for a refund.

YMMV, plenty have positive experiences it seems.

Customer service in my case was also rude and patronizing.

Aaliusexalio,

Just a couple of point i would like to make here.
Our website does use a live stock feed. If an item is in stock it will be listed as ✔ In Stock(‘X’ Ready to Ship!) this will show you the exact amount of that item we have in stock and is not in another order. As for the Pegasus items we would love to take your word that an item has been discontinued, but I'm sure you can understand that we have to receive official confirmation from our suppliers before we remove an item.

We will always aim to help our customers in any way that we can. If you feel negative about when you spoke with us, please accept my sincere apologies. If you would like to discuss this further with myself please contact me via our Helpdesk system, putting F.A.O Jake in the subject line. http://waylandgames.freshdesk.com/support/home

Regards
Jake @ Wayland

Dark Sphere all the way. Less expensive than Wayland, which is the absolute. They're also super efficient in getting stuff to you. Never needed their help, never had to 'raise a ticket' and wait. They just get on with it.

http://www.darksphere.co.uk

 Jake-Wayland wrote:

...
Our website does use a live stock feed. If an item is in stock it will be listed as ✔ In Stock(‘X’ Ready to Ship!) ....
Jake @ Wayland

Apparently I am the second customer where this system does not work properly then.

I have been a Wayland customer since 2008. While I have received nothing but the best service for my first 3 orders (besides a delay and a missing sprue - which was sorted out)
there was a lot of issues afterwards.

Order 4 I cancelled/changed after an item that had been marked "in stock" was not in stock. (Urban War HGR Marine iirc and some colours)

Order 5 cancelled after mysteriously 30p of postage were added AFTER confirming the transaction on Paypal AND items that were marked "in stock" were actually NOT in stock - I think I still have the email regarding this item not being in stock. Both issues were explained with "having outgrown an ordering system" and my order subsequently cancelled. I understand adding the Paypal fee but I would definitely like to be informed about this other than at the final checkout page. Not to mention there is other ways to resolve this issue.

Order 6 (more than a year later,end 2013 or beginning 2014): Mysterious 30p postage increase AFTER Paypal confirmation. Had I not specifically checked (once burned, twice shy) I would have feeled fobbed off once more.

My thoughts concerning this postage issue, general competence and items being in stock (or not) have been laid down in my previous post. I am afraid but I cannot do any more business under these circumstances.

Wayland - Never again!

sebigboss79 wrote:

 Jake-Wayland wrote:

...
Our website does use a live stock feed. If an item is in stock it will be listed as ✔ In Stock(‘X’ Ready to Ship!) ....
Jake @ Wayland

Apparently I am the second customer where this system does not work properly then.

I have been a Wayland customer since 2008. While I have received nothing but the best service for my first 3 orders (besides a delay and a missing sprue - which was sorted out)
there was a lot of issues afterwards.

Order 4 I cancelled/changed after an item that had been marked "in stock" was not in stock. (Urban War HGR Marine iirc and some colours)

Order 5 cancelled after mysteriously 30p of postage were added AFTER confirming the transaction on Paypal AND items that were marked "in stock" were actually NOT in stock - I think I still have the email regarding this item not being in stock. Both issues were explained with "having outgrown an ordering system" and my order subsequently cancelled. I understand adding the Paypal fee but I would definitely like to be informed about this other than at the final checkout page. Not to mention there is other ways to resolve this issue.

Order 6 (more than a year later,end 2013 or beginning 2014): Mysterious 30p postage increase AFTER Paypal confirmation. Had I not specifically checked (once burned, twice shy) I would have feeled fobbed off once more.

My thoughts concerning this postage issue, general competence and items being in stock (or not) have been laid down in my previous post. I am afraid but I cannot do any more business under these circumstances.

Wayland - Never again!

sebigboss79,

The product statuses on our website were updated a few months ago to include the In Stock('x' ready to Ship!). We took the feedback on board and made the change so that it is clearer for our customers.I can not comment on the availability of the items you ordered, as I cannot access that information with our more details from yourself. If you would like to discuss this further please feel free to send me a PM or contact our Helpdesk http://waylandgames.freshdesk.com/support/home.

As for the shipping costs, again if you contact me directly I will be able to look in to this for you. However the only reason I can think of this happening is if your delivery address on your Paypal account is different to the one used to get the shipping quote on our website. Again I am more then happy to look in to this for you, please just contact me directly.

Regards
Jake @ Wayland

How do I know if something was sent? I ordered something on the 24th of April, and I haven't really gotten any word of my order other than the pay was received.

Lord Castellan wrote:
How do I know if something was sent? I ordered something on the 24th of April, and I haven't really gotten any word of my order other than the pay was received.

Hi Castellan,

Once an order is shipped you will receive a dispatch email from us. If you would like more information regarding your order just submit us a helpdesk ticket. http://waylandgames.freshdesk.com/support/home

Regards
Jake @ Wayland

 Jake-Wayland wrote:

sebigboss79 wrote:

 Jake-Wayland wrote:

...
Our website does use a live stock feed. If an item is in stock it will be listed as ✔ In Stock(‘X’ Ready to Ship!) ....
Jake @ Wayland

Apparently I am the second customer where this system does not work properly then.

I have been a Wayland customer since 2008. While I have received nothing but the best service for my first 3 orders (besides a delay and a missing sprue - which was sorted out)
there was a lot of issues afterwards.

Order 4 I cancelled/changed after an item that had been marked "in stock" was not in stock. (Urban War HGR Marine iirc and some colours)

Order 5 cancelled after mysteriously 30p of postage were added AFTER confirming the transaction on Paypal AND items that were marked "in stock" were actually NOT in stock - I think I still have the email regarding this item not being in stock. Both issues were explained with "having outgrown an ordering system" and my order subsequently cancelled. I understand adding the Paypal fee but I would definitely like to be informed about this other than at the final checkout page. Not to mention there is other ways to resolve this issue.

Order 6 (more than a year later,end 2013 or beginning 2014): Mysterious 30p postage increase AFTER Paypal confirmation. Had I not specifically checked (once burned, twice shy) I would have feeled fobbed off once more.

My thoughts concerning this postage issue, general competence and items being in stock (or not) have been laid down in my previous post. I am afraid but I cannot do any more business under these circumstances.

Wayland - Never again!

sebigboss79,

The product statuses on our website were updated a few months ago to include the In Stock('x' ready to Ship!). We took the feedback on board and made the change so that it is clearer for our customers.I can not comment on the availability of the items you ordered, as I cannot access that information with our more details from yourself. If you would like to discuss this further please feel free to send me a PM or contact our Helpdesk http://waylandgames.freshdesk.com/support/home.

As for the shipping costs, again if you contact me directly I will be able to look in to this for you. However the only reason I can think of this happening is if your delivery address on your Paypal account is different to the one used to get the shipping quote on our website. Again I am more then happy to look in to this for you, please just contact me directly.

Regards
Jake @ Wayland

Dear Jake

I DID contact customer service on both occasions.

I am intrigued to learn when this update has been implemented because the most recent order is not that long ago. And let me reiterate my original post that I have no issue over said charge.
My paypal address is identical to the one used for your webstore and it has not been changed in 4 years. I fail to see how postage can change for the reason you stated as long as the country stays the same. Even more strange if the whole address stays the same in consistence with the one in paypal and without notifying the customer before confirming Paypal the amount to be charged is altered.

The issue I am taking is that I get charged without my knowledge an amount different from what I confirm in Paypal and different from what the shopping basket says before making payment! I find it strange that two pages suggest I am paying X while the final confirmation says X+30p. That makes this whole thing look like you are trying to get behind your customers back - which I doubt you do or even have the itnention to make it appear as such. And on another note: If you had raised the standard postage price by said amount, no one would even notice.

I am more than happy to assist because the last thing I want is harm to the hobby itself and just as GW you have become a major part in it. Being reluctant to spend my hobby budget under these circumstances does not mean I am not keen on having wayland as another choice, alternative or point of comparison if these hickups can be resolved. But I think the desire to attract more business should be yours, not mine.

In any case, you know where to find me and I am always happy to talk about gaming, the hobby and business. Although I suggest outside this thread.

Cheers
sebigboss79

sebigboss79 wrote:


Dear Jake

I DID contact customer service on both occasions.

I am intrigued to learn when this update has been implemented because the most recent order is not that long ago. And let me reiterate my original post that I have no issue over said charge.
My paypal address is identical to the one used for your webstore and it has not been changed in 4 years. I fail to see how postage can change for the reason you stated as long as the country stays the same. Even more strange if the whole address stays the same in consistence with the one in paypal and without notifying the customer before confirming Paypal the amount to be charged is altered.

The issue I am taking is that I get charged without my knowledge an amount different from what I confirm in Paypal and different from what the shopping basket says before making payment! I find it strange that two pages suggest I am paying X while the final confirmation says X+30p. That makes this whole thing look like you are trying to get behind your customers back - which I doubt you do or even have the itnention to make it appear as such. And on another note: If you had raised the standard postage price by said amount, no one would even notice.

I am more than happy to assist because the last thing I want is harm to the hobby itself and just as GW you have become a major part in it. Being reluctant to spend my hobby budget under these circumstances does not mean I am not keen on having wayland as another choice, alternative or point of comparison if these hickups can be resolved. But I think the desire to attract more business should be yours, not mine.

In any case, you know where to find me and I am always happy to talk about gaming, the hobby and business. Although I suggest outside this thread.

Cheers
sebigboss79

Sebigboss79,

Without more information from yourself i can not look in to this matter, I can not determine which support ticket is yours just by your screen name. If you send me a PM or a ticket on our Helpdesk marked as 'F.A.O Jake - Sebigboss79 Dakka' with your order ID I will have the information I need. Paypal will always show you the final cost before you agree to issuing the payment, if this did increase by £0.30 then there must be a reason. I promise you we do not try to add any additional fee at all, and I'm sure we can get to the bottom of this for you. I will await your PM or support ticket.

http://waylandgames.freshdesk.com/support/home

Regards
Jake @ Wayland

Hi,
I'm a long time lurker with few post in these forum,

In the past I was fine with Wayland, I made some order for GW and Vallejo products since 2012 with no problem, maybe a week delay for the Tau release but it was not important. Until now...
At january 2014 I bought some Infinity boxes, labeled "in stock(6 to 9 days)": something was not in stock and every week I received an email where they apologized for the delay because of some missing item. They sent the first part of the order on February, 7 and a second part on february 21, but removing 1 item from the order and giving me a refund code.
Since the code would have expired (I hope it's grammaticaly correct) at the end of march, I was forced to place an order (Infinity scenery and vallejo colors) on march 21, but I discovered that their store software accepts only one code at checkout, so I was not able to use the free shipping offer (minimum shipping fee for Italy is 6 euros). Every item was listed as "in stock (6 to 9 days)"
Since then I have not received any email from Wayland until i first opened a support ticket on april, 18: they said one item is missing and I have to wait.
I opened another ticket yesterday explaining that I'm not happy and I want my money back and this evening they answer to me saying they can remove the missing item and they can send me another refund code. I already answered to their email...
So, during this time the Infinity scenery model is still listed as "in stock" but it's not, no emails between us except my tickets, but most important are their refund codes: I am forced to use them in a short time because they expire and I can not use their free shipping code, so to get back my first refund I have to spend at least 12 euros in shipping fees (this and next order) ; the first refund was 13 euros.
Reading other posts in this thread you said that Wayland gave you back your money, but no one offered this to me. What I can do? Or better, Mr Jake-Wayland, what You can do for me?

Farseer M wrote:
Hi,
I'm a long time lurker with few post in these forum,

In the past I was fine with Wayland, I made some order for GW and Vallejo products since 2012 with no problem, maybe a week delay for the Tau release but it was not important. Until now...
At january 2014 I bought some Infinity boxes, labeled "in stock(6 to 9 days)": something was not in stock and every week I received an email where they apologized for the delay because of some missing item. They sent the first part of the order on February, 7 and a second part on february 21, but removing 1 item from the order and giving me a refund code.
Since the code would have expired (I hope it's grammaticaly correct) at the end of march, I was forced to place an order (Infinity scenery and vallejo colors) on march 21, but I discovered that their store software accepts only one code at checkout, so I was not able to use the free shipping offer (minimum shipping fee for Italy is 6 euros). Every item was listed as "in stock (6 to 9 days)"
Since then I have not received any email from Wayland until i first opened a support ticket on april, 18: they said one item is missing and I have to wait.
I opened another ticket yesterday explaining that I'm not happy and I want my money back and this evening they answer to me saying they can remove the missing item and they can send me another refund code. I already answered to their email...
So, during this time the Infinity scenery model is still listed as "in stock" but it's not, no emails between us except my tickets, but most important are their refund codes: I am forced to use them in a short time because they expire and I can not use their free shipping code, so to get back my first refund I have to spend at least 12 euros in shipping fees (this and next order) ; the first refund was 13 euros.
Reading other posts in this thread you said that Wayland gave you back your money, but no one offered this to me. What I can do? Or better, Mr Jake-Wayland, what You can do for me?

Farseer M,

We do not have a "in stock (6 to 9 days)" status, the main 2 product statuses used on our website, they are as follows,
✔ Available(Typically Ships in 3-9 Working Days) means the item is available for us to order and are normally shipped out within this time frame. Please note that all order turnaround times are indications rather than guarantees as variations in supply and demand can sometimes cause a backlog.

If a product is listed as ✔ In Stock(‘X’ Ready to Ship!) that means we have the stated number of that product available in our warehouse.

Store credit vouchers are given as most of our customer, like myself, are always working on new painting projects or expanding current collections. You are correct, due to the current limitations of the voucher software only one voucher can be used at a time. What we can do however, is to upgrade your voucher code to include the free shipping promotion, just simply send us a support ticket asking us to do so.
If yourself or any other customer would like a refund for the value of the voucher we have provided we are always perfectly happy issuing you with a refund for its value.

If you send me a PM with your ticket ID or just reply to the ticket referencing Dakka, and we will be able to discuss your order further.

Regards
Jake @ Wayland

I'd like to give a big compliment to the Wayland Games customer service again!

Saturday evening I submitted a ticket, which was resolved this (monday) morning. Translated to working hours it means they answered it four hours after submitting it, which is excellent IMO.

The ticket was about several pieces of terrain from Gale Force 9 being listed as being sold unpainted, while they are in fact sold already painted. When I checked again, the text was changed from "Please note: These models come unpainted and some assembly may be required." to "This item is supplied fully assembled and pre-painted."

While it probably was a careless copy-paste that got the wrong text there, I'm very happy with how they handled it. I've submitted two tickets so far, and have had top-notch service with both.

Well I'm done with wayland for preorders.

I ordered the tantive iv and rebel transport on the 13 of January. Today I find out that my order doesn't even have a transport allocated to it (with demand being what it is I reckon this means a reprint before I get that). Gotta love companies that over sell pre-orders beyond what they can get hold of.

Bloody useless. I'm now going to support my flgs at full retail instead, the aggravation isn't worth the saving in cash.

Winterdyne, I had the same issue, and was not advised until I raised a help desk ticket. Get a refund. Gifts for geeks still have a few in stock. Mine should be arriving tomorrow, no thanks to wayland.

Went and bought one. It's lovely, and the chap at my FLGS (Chimera in Beeston) is jolly nice, and is gonna hold a tantive for me when they come in. That's how you do business.

winterdyne wrote:
Well I'm done with wayland for preorders.

I ordered the tantive iv and rebel transport on the 13 of January. Today I find out that my order doesn't even have a transport allocated to it (with demand being what it is I reckon this means a reprint before I get that). Gotta love companies that over sell pre-orders beyond what they can get hold of.

Bloody useless. I'm now going to support my flgs at full retail instead, the aggravation isn't worth the saving in cash.

Hi winterdyne,

We have not over sold our pre orders, we are just waiting for our remaining stock deliveries to arrive from our suppliers. We order double and sometime even triple the quantity we need to fulfil pre orders for X-Wing miniatures, these orders are placed from Multiple suppliers based all around the world. I appreciate that its frustrating that there has been a delay, even half the staff in the office are still waiting for additional stock to arrive before they get theirs. We always do everything in our power to receive the stock as quickly as possible.

Regards
Jake @ Wayland

I think you might need to look at the definition of overselling.

I was told for a fact that you had stock in but had to send it out on pre-existing orders.

It appears it's pretty much that you're underestimating (I'm starting to think deliberately) demand in relation to reliable supply and taking money for sales on the hope that whatever distributor you find can meet the demand.

God forbid you get short-stocked, which given the level of demand for X-wing stuff in general seems to be pretty damn likely to happen, if indeed that's not the case here.

Having an order with someone for stock that can't be readily supplied is not an excuse - you are still taking money (well in advance) for goods that you may not have in good time, and when you do receive a supply, it is outstripped (as in this case) by your existing orders.

This pretty much covers the definition of 'overselling' as business practice.

I'd love to know exactly what 'multiple suppliers' you're talking about as everyone else in the UK has to order exclusively from Esvedium. Presumably you're talking about having your US division ship goods to the UK, which is one way round that problem I suppose.

Both my recent orders arrived safe and quick. The second was delayed by a week but I got two emails informing me of the delay.
All in all another good experience, cheers WG.

I'm gonna bump this with the latest Wayland shenanigans. I put in a mixed order - no GW items - a month ago (I know, shame on me, I got roped in again with a 50% discount on MTG )

After 2, 3 and 4 weeks I got those nicety "we still don't have your stuff in stock" emails so yesterday I told them to drop whichever item was holding things up.

They didn't tell me which item it was but I got a £9.99 refund today, and I had two £9.99 items in my order. They're both listed as in stock right now on the website. Not that "Allegedly available in 9 days" but actually with X items in stock. So they're still taking orders for this thing, whatever it is, and claiming it's in their warehouse right now, although they've actually been unable to get any for over a month.

 lord_blackfang wrote:
I'm gonna bump this with the latest Wayland shenanigans. I put in a mixed order - no GW items - a month ago (I know, shame on me, I got roped in again with a 50% discount on MTG )

After 2, 3 and 4 weeks I got those nicety "we still don't have your stuff in stock" emails so yesterday I told them to drop whichever item was holding things up.

They didn't tell me which item it was but I got a £9.99 refund today, and I had two £9.99 items in my order. They're both listed as in stock right now on the website. Not that "Allegedly available in 9 days" but actually with X items in stock. So they're still taking orders for this thing, whatever it is, and claiming it's in their warehouse right now, although they've actually been unable to get any for over a month.

Blackfang,

I have sent you a PM with the name of the item that was refunded, this item is not listed as ✔ In Stock(‘X’ Ready to Ship!) it is listed as ✔ Available (Typically ships in 3-9 working days). Sorry I did not list the item that I removed, I will do in the future.

Regards
Jake @ Wayland

I placed an order for some Malifaux from Wayland on Monday, it arrived yesterday with the free standard shipping. It seems that like most online retailers, they're ok so long as you avoid GW stuff, and that's mostly GW's fault in most cases.

 Paradigm wrote:
I placed an order for some Malifaux from Wayland on Monday, it arrived yesterday with the free standard shipping. It seems that like most online retailers, they're ok so long as you avoid GW stuff, and that's mostly GW's fault in most cases.

'Point and blame' is a bit underhand, but to save face, I've use it if I was a retailer.
Maybe that's why I'm not, but I do like to be told where the problem lies, and if there's a problem in the first place.

I don't think Wayland have 'blamed' GW themselves, I just think that, given how they treat their retailers and their focus on getting stuff in their stores at the expense of anyone else, it wouldn't surprise me if even the big ones like Wayland experience stock issues beyond their control if GW stores are being so heavily prioritised.

I'm not saying that GW shouldn't prioritise their own stores, but they do seem to be in the business of stuffing their retailers where possible as another branch of their 'There is only GW' line of thinking.

GW have already blamed TWG for their refusal to support independent stores.

I've placed lots of orders with Waylands over the last few years and never had a problem.

The website can be pretty frustrating at times, esp the way they mark stock availability, but the customer services guys are really friendly and they have solved the few problems I have had. Definitely give the staff top marks if nothing else.

If Waylands read this is there any chance you can get the star trek attack wing page split into factions and not waves? I know what ship I am after when I am looking, but I'll be damned if I can ever remember what wave it is in or even what wave we are on now. Thank you