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Made in us
Longtime Dakkanaut






Los Angeles

winterdyne wrote:
Good work is worth the wait.


It certainly is. I have had commissions run over a year, and it wasn't an issue for me as long as the artist kept up communication. The worst delay ran almost two years, but the end result were gorgeous miniatures that are centerpieces in my collection. As long as the artist keeps the client in the loop, there usually isn't an issue. BTP certainly failed in that regard for tenebre's commission, along with failing in numerous other ways as well.



   
Made in us
Lurking Gaunt





Sad to see this, I used to always watch BTP's youtube updates and had thought about having them paint a large conversion model I've made for a lord of change.

Not now though.
I'm not that fantastic a painter, but I think I could pull off what they did to tenebre's army. At that amount of money the lack of work is bad. The worst part is BTP's response. That is just poor customer service.

I had honestly thought that with them, after hashing out the money details you were assigned a painter and stayed in touch with your painter.

I worked at a commercial print shop as a graphic designer and this is how it was. The owner would do all the money talk and work would get assigned to one of us designers. From that point on the customer would have direct contact with the designer handling their job. We would provide sample pictures and discuss any needed changes directly with them. The customers felt like they had a premiere level of service and on our side it avoided A LOT of confusion and if there was a screw up, there was no question who was responsible.
I don't know why BTP wouldn't do something like this?
   
Made in gb
Longtime Dakkanaut




Nottingham, UK

The usual reason is fear of client poaching.

 
   
Made in us
Decrepit Dakkanaut






Omadon's Realm

winterdyne wrote:
The usual reason is fear of client poaching.


Yep, Blue Table does seem to have a seriously high turnover rate of painters, if you dropped cash on getting an army done by them and wanted a few additional units in the same scheme, you contact the original painter who's left Blue Table, rather than the company, cutting out Shawn as middle man and likely costing you less.



 
   
Made in us
Flashy Flashgitz





St Louis

kb305 wrote:


If you need perfect, check this out:
http://www.dakkadakka.com/dakkaforum/posts/list/555190.page#6160192

It only took 2 years. Send your army over there tenebre


If i was sent a A WiP that looked like that and someone said i had to wait 2 years for the whole army, I would have waited .... happily.

This message was edited 1 time. Last update was at 2014/10/23 11:31:12


Orks! ~28000
Chaos Dwarfs ~9000
Slaanesh ~14700

Gaming Mayhem on YouTube: https://www.youtube.com/user/MovieMayhem6

Ork P&M Blog: http://www.dakkadakka.com/dakkaforum/posts/list/0/625538.page#7400396

 
   
Made in se
Dakka Veteran





Sweden

I hope people don't hire these guys anymore.


Automatically Appended Next Post:
In the end I think you should prob sue them. I just watched both the videos, kudos to you for not taking down the videos. I think what BTP does is despicable and I hope as many as possible see the videos which would in the end result in them going out of business.

This message was edited 1 time. Last update was at 2014/10/23 13:02:12


An open mind is like a fortress with its gates unbarred and unguarded.  
   
Made in us
Cog in the Machine



Pittsburgh, PA

This is really a shame, I love and still enjoy btp's channel, but commissioning them for painting seems to be too hit or miss for me to ever consider it. I could only ever see myself having them do some conversion work, they seem to do really well at that. Their assembly line method of painting with multiple painters is just too flawed to ever b used on a large project. Hope things get resolved peacefully between tenebre and btp, best of luck.
   
Made in us
Member of the Ethereal Council






I saw these things up close and with my own eyes. The video does not do it justice. They didnt even get the OSL right, with the blunderbusses painted just red. Tinny details that take these models one step beyond then GW(as is the case w/ GW) are forgotton(Like the Eye Stitching)
The thing is, It looks like there was a foundation for a better paintjob, but something happened, like the painter left.
I hope these can be fixed.

5000pts 6000pts 3000pts
 
   
Made in gb
Insect-Infested Nurgle Chaos Lord







Any updates OP?

   
Made in us
Flashy Flashgitz





St Louis

update: BT retracted the only offers i would agree to after i agreed to them.

No contact since. they simply do not care.

Orks! ~28000
Chaos Dwarfs ~9000
Slaanesh ~14700

Gaming Mayhem on YouTube: https://www.youtube.com/user/MovieMayhem6

Ork P&M Blog: http://www.dakkadakka.com/dakkaforum/posts/list/0/625538.page#7400396

 
   
Made in us
Confessor Of Sins




WA, USA

If you can say publicly, are you proceeding with legal action now?

 Ouze wrote:

Afterward, Curran killed a guy in the parking lot with a trident.
 
   
Made in ca
Enigmatic Chaos Sorcerer





British Columbia

Constantly surprised that my opinion of Shawn and BTP can get any worse...

This message was edited 1 time. Last update was at 2014/10/26 23:56:01


 BlaxicanX wrote:
A young business man named Tom Kirby, who was a pupil of mine until he turned greedy, helped the capitalists hunt down and destroy the wargamers. He betrayed and murdered Games Workshop.


 
   
Made in gb
Longtime Dakkanaut




Nottingham, UK

Yeesh. Lawyer time, if you can be bothered. I think now they're hoping on you disappearing and the bad press going away, or not spreading too much from Dakka elsewhere.

 
   
Made in us
Regular Dakkanaut




United States

Their Mini-convention is more important then fixing a problem with a paid commission.


Steven Skutell
www.hoardpainting.com
Miniature painting service 
   
Made in us
Decrepit Dakkanaut






Omadon's Realm

tenebre wrote:
update: BT retracted the only offers i would agree to after i agreed to them.

No contact since. they simply do not care.


Good grief. That's abysmal.

This is the largest wargaming forum on the net by a sizable amount in what is a niche hobby, this action and the bad press of people reading your experience here and spreading it from here by word of mouth to clubs, other forums and flgs, is costing the company thousands in lost future custom and bad press. The damage limitation should have been immediate and conclusive and instead we've seen yet more false promise and smoke and mirrors from this outfit.

I can't express how disappointed I am having been a follower of their videos for years, to see evasive and shifty behavior from Blue Table, and this isn't the first time we've seen it either, I fully remember the Eldar titan/tau terrain swap that bit Shawn and co on the arse.

Very poor show, Blue Table.




 
   
Made in us
Dakka Veteran





Florida

You would think that Tenebre would be exactly the type of client they would want to woo. Sad sad sad.

\m/ 
   
Made in us
Slippery Scout Biker




AZ

After this I refuse to even give anything of theirs a view. No website hits, no youtube views.

"Use what talent you poses, the woods would be very silent if no birds sang except those that sang best." - Henry Van Dyke

Iron Aquilae 3,500 points 
   
Made in us
Implacable Skitarii





Denver

 melkorthetonedeaf wrote:
You would think that Tenebre would be exactly the type of client they would want to woo. Sad sad sad.


Again they saw the money come in, spent it all on w/e else, and basically ran away with it without disappearing and delivering a sub par return for what was supposed to be higher end. I believe this is happening more often then not, and people just don't speak up. Tenebre did. BTP asking for everything to be taken down shows BTP trying to strong arm him to deny the reputation hit.

To be very honest. Small Claims court there is no guarantee of getting any return at all and a good percentage of the time you end up paying more then what you are looking to get back. At this point, I'd be happy with having my models back(which Tenebre does), and be happy with getting this out in the open(which he has). Bring it up until they do have to act(IE, what happened on Warseer- having it disappear). If you receive Threats because people can't see past the BS that you've gone through, it helps you more and more. This isn't something to be swept under the rug on their side. We know you said you wish to be quiet until it is resolved but more its out there the more you have to get it resolved on your terms.

   
Made in us
Plummeting Black Templar Thunderhawk Pilot





Equestria/USA

 robam45 wrote:
After this I refuse to even give anything of theirs a view. No website hits, no youtube views.

Same, Unsubscribed youtube and facebook. Not a lot, but hopefully if many more follow, it will make a difference eventually.

Black Templars 4000 Deathwatch 6000
 
   
Made in gb
Ultramarine Librarian with Freaky Familiar





 conker249 wrote:
 robam45 wrote:
After this I refuse to even give anything of theirs a view. No website hits, no youtube views.

Same, Unsubscribed youtube and facebook. Not a lot, but hopefully if many more follow, it will make a difference eventually.


Ditto. Always thought Shawn came across as a bit of an obnoxious pratt in the videos, but now I know hes a con man to boot.
   
Made in au
Grizzled Space Wolves Great Wolf





Yeah I'm surprised they don't want to fix it given the bad press they continue to receive, your first vid has over 10k views and both your vids are on the first page when you type "blue table painting" in to youtube.

I figured they'd settle for you leaving the videos up but resolving the problem as long as you agree to provide a stonking big link in your videos to another video describing how they fixed it.

This message was edited 1 time. Last update was at 2014/10/27 06:59:08


 
   
Made in us
Strider




Arizona

 Physh wrote:


To be very honest. Small Claims court there is no guarantee of getting any return at all and a good percentage of the time you end up paying more then what you are looking to get back. At this point, I'd be happy with having my models back(which Tenebre does), and be happy with getting this out in the open(which he has). Bring it up until they do have to act(IE, what happened on Warseer- having it disappear). If you receive Threats because people can't see past the BS that you've gone through, it helps you more and more. This isn't something to be swept under the rug on their side. We know you said you wish to be quiet until it is resolved but more its out there the more you have to get it resolved on your terms.


The scary thing is, while I do agree with this sentiment, it is EXACTLY what BTP wants. They want him to say this is too much work so that he will leave them alone.

Good luck, OP, in whatever decision you make.
   
Made in se
Dakka Veteran





Sweden

Same here, I will never again watch any of their videos.

An open mind is like a fortress with its gates unbarred and unguarded.  
   
Made in us
Flashy Flashgitz





St Louis

 curran12 wrote:
If you can say publicly, are you proceeding with legal action now?


yes. I will let you know what happens.

Orks! ~28000
Chaos Dwarfs ~9000
Slaanesh ~14700

Gaming Mayhem on YouTube: https://www.youtube.com/user/MovieMayhem6

Ork P&M Blog: http://www.dakkadakka.com/dakkaforum/posts/list/0/625538.page#7400396

 
   
Made in dk
Khorne Veteran Marine with Chain-Axe






I hope for the best, you deserve some money your way, that job was not up to snuff!


Im unsubbing, BTP.
So is my freinds.

"Hey hey hey blue table fans!"

"Bye bye bye, con man"

This message was edited 2 times. Last update was at 2014/10/27 11:35:38


6000 World Eaters/Khorne  
   
Made in gb
Painting Within the Lines




I'd pay into a crowd funding page, should you struggle with legal bills etc. A few quid to stop people like this getting away with murder would be well spent.
   
Made in us
Furious Raptor





Good on you, tenebre. I wish you the best of luck pursuing this, I would never consider BTP for any work after seeing how they've treated you.

I'm looking forward to seeing how this develops, I hope it goes well for you, any updates as and when they're necessary would be great.

Word Bearers 4500 Points
Bran Redmaw's Great Company 3000 Points
 
   
Made in us
Nihilistic Necron Lord




The best State-Texas

tenebre wrote:
 curran12 wrote:
If you can say publicly, are you proceeding with legal action now?


yes. I will let you know what happens.


I hope you take them to the cleaners!

4000+
6000+ Order. Unity. Obedience.
Thousand Sons 4000+
:Necron: Necron Discord: https://discord.com/invite/AGtpeD4  
   
Made in gb
Insect-Infested Nurgle Chaos Lord







Hopefully the legal action works out for you.

The way this has been handled throughout is shocking. I hope BTP are looking at this thread and hanging their heads in shame.

This message was edited 1 time. Last update was at 2014/10/29 20:27:25


   
Made in us
Confessor Of Sins




WA, USA

That assumes an awareness on the part of BTP, Medium, and that is an awareness that I doubt they have. Just think of how far it had to go before they treated tenebre seriously, and even when they did, it was not "we have to fix our mistakes", it was pure PR damage control and unrealistic "solutions".

 Ouze wrote:

Afterward, Curran killed a guy in the parking lot with a trident.
 
   
 
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