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Made in gb
Automated Space Wolves Thrall




uk

As in the title, has anyone ever had an issue with total war gamer? How did they resolve the matter? Were they polite and helpful? Only having a slight issue with an order Ive payed for but they havent posted it because they believe I havent payed for it. Been waiting for it to arrive for near on 2 weeks so I thought I'd best check the order, only to find it is still an "open" order. Worst bit is their postage time quotes seem quite long, so I'll be have been waiting around a month for something I payed instantly for when/if they ever arrive.
   
Made in gb
Longtime Dakkanaut





United Kingdom

I've only ordered once from them before, and I won't order again, the delivery time was unbelievably slow, their communication was terrible, I sent them multiple emails, asking for some information as to where my item was, and after about 15 working days of ordering it and about 4 emails, I got a message saying the item was out of stock and will be delivered as soon as they got it in stock. Which all in all took me to about a month after I ordered to get one box of Death company, should have just gone to the shop.

   
Made in gb
Fixture of Dakka






Dorset, Southern England

Yeah, I will not use them again. Their timing is very slow, communication is fleeting at best.

BlapBlapBlap: bringing idiocy and mischief where it should never set foot since 2011.

BlapBlapBlap wrote:What sort of idiot quotes themselves in their sigs? Who could possibly be that arrogant?
 
   
Made in gb
Longtime Dakkanaut





United Kingdom

If you are looking for a good UK based discount store try GiftsforGeeks

   
Made in gb
Land Raider Pilot on Cruise Control





Twickenham, London

I've an order open with them still waiting for delivery. They seem communicative enough on facebook but I have seen them delete negative stuff, which is always bad.

30% off is an immense deal though, so I'm content to wait. My next order will go with Triple Helix Wargames as I continue my search for Dark Sphere levels of service. I miss those guys :(

"If you don't have Funzo, you're nothin'!"
"I'm cancelling you out of shame, like my subscription to white dwarf"
Never use a long word where a short one will do. 
   
Made in gb
Automated Space Wolves Thrall




uk

great... not the best place then? Got nothing to do all week now. Right waste of my time.
   
Made in gb
Ghastly Grave Guard





UK

If ordering in the UK use firestormgames, triple helix, gifts for geeks. None of the other places really compare
   
Made in gb
Pious Warrior Priest




UK

I've used total wargamer multiple times with no problems at all, got all my stuff within 3-5 days, no problem.

Then again, I've only ever ordered Mantic stuff from them.

GW gets picky with its retailers, so that is likely the cause of delays when ordering GW products.

There's a reason why darksphere stopped selling GW at a high discount, too much of a pita to deal with the company.

This message was edited 1 time. Last update was at 2012/08/27 21:16:48


 
   
Made in gb
The Daemon Possessing Fulgrim's Body





Devon, UK

Rocket Hobbies is also worth a look. 25% on most plastic kits. Have used them several times, including once with a problem that was resolved effortlessly.

We find comfort among those who agree with us - growth among those who don't. - Frank Howard Clark

The wise man doubts often, and changes his mind; the fool is obstinate, and doubts not; he knows all things but his own ignorance.

The correct statement of individual rights is that everyone has the right to an opinion, but crucially, that opinion can be roundly ignored and even made fun of, particularly if it is demonstrably nonsense!” Professor Brian Cox

Ask me about
Barnstaple Slayers Club 
   
Made in gb
Powerful Irongut






It is a bit hit and miss with them.

   
Made in gb
Longtime Dakkanaut





So far I have been very impressed with 4tk for price, commiuncations (even replied to emails today and at 3am on friday after ordering the box sets!), will be putting quite a bit of dollar there way this week so will let you know how I get on.

40kGlobal AOA member, regular of Overlords podcast club and 4tk gaming store. Blogger @ http://sanguinesons.blogspot.co.uk/
06/2013: 1st at War of the Roses ETC warm up.
08/213: 3rd place double teams at 4tk
09/2013: 7th place, best daemon and non eldar/tau army at Northern Warlords GT
10/2013: 3rd/4th at Battlefield Birmingham
11/2013: 5th at GT heat 3
11/2013: 5th COG 2k at 4tk
01/2014: 34th at Caledonian
03/2014: 3rd GT Final 
   
Made in gb
Longtime Dakkanaut





Norwich

Motograter wrote:
If ordering in the UK use firestormgames, triple helix, gifts for geeks. None of the other places really compare


4tk do!!

DC:90-S+G++M--B++I+pW40k08+D++A++/eWD257R++t(S)DM+ 
   
Made in gb
Automated Space Wolves Thrall




uk

Their contact us form doesn't even work... this looks promising. I've messaged via facebook them and e-mailed them. If the item is out of stock, or they've just not bothered to send it. I'm considering getting watchdog involved after hearing what you guys have to say. Poor communication from a web based store is not acceptable.
   
Made in gb
Land Raider Pilot on Cruise Control





Twickenham, London

Their facebook page may as well be a complaints page atm, if it wasn't for the fact of some decent reviews this place as had, I'd be thinking about opening a paypal claim.

I mean, I know they just ran a big sale but what are they possibly doing up there? Some people have been waiting on orders since the 6th - I don't see how that is possible

EDIT: Just been dispatched. Bit less time than I'd been waiting for Wayland and @ 30% off, I'm happy with them - at least as long as it has actually been dispatched! I have no reason to doubt that though

This message was edited 1 time. Last update was at 2012/08/28 14:59:45


"If you don't have Funzo, you're nothin'!"
"I'm cancelling you out of shame, like my subscription to white dwarf"
Never use a long word where a short one will do. 
   
Made in gb
Fresh-Faced New User




Hello All

This is Paul from Total Wargamer.

I just wanted to say sorry to all our customers for the slow delivery they will have been experiencing of late - along with any difficulty getting hold of us.

This has been caused by a series of issues we have experienced as a business - there have been a lot of changes taking place.

We have moved server - this has caused email problems - sometimes we haven't had them come through at all - this has now been resolved.

The problems with email have then spilled over to the phone - customers that have not had an email response then call, meaning the phone is always busy (it rings and goes to voice-mail when we are on the phone).

Finally - we have grown as a business over the past few months almost doubling in size, this will deliver benefits long term but short term new members of staff need training and existing staff members have been pulled off their core jobs to do this. This has led to issues in all departments.

Most of this is behind us now and the backlog that has built up will be cleared within the next 1.5 weeks - after that we will see the benefits of the extra staff and the new hosting environment and more.

Once again sorry to anyone that has had issues during this period.

Paul
Total Wargamer 
   
Made in gb
Hurr! Ogryn Bone 'Ead!




Poole

Was reading through this thread and was going to say(got beat too it though with a response from Paul), I've ordered several times, one order was a large order that was split, had a slight problem with this order but one call had it sorted straight away. I will definately be using again, and would definately recommend.


(But each too their own, some people swear by wayland.... I'd rather pay GW at full cost then have to deal with them again!)

This message was edited 1 time. Last update was at 2012/08/30 00:26:37




 
   
Made in gb
Land Raider Pilot on Cruise Control





Twickenham, London

My order was part-shipped too, which counts as excellent service in my book as it's extra work and expense for them but it means a happier customer.

I'll be using them again too no doubt, especially with the sort of deals they run now and then. (Gutted I missed half price Ravenwing battleforces!)

"If you don't have Funzo, you're nothin'!"
"I'm cancelling you out of shame, like my subscription to white dwarf"
Never use a long word where a short one will do. 
   
Made in gb
Longtime Dakkanaut






London UK

yeah,
My 40k Order changed to dispatched on Saturday but I've still not received it.( Edit : royal mail held my item at the local post office!)
I tried calling but it went through to voice mail 6 times. So i resorted to email... Hope to hear from Total Wargaming soon.

On the plus side their store looks amazing on the website, the google map walk around is very clever. If they get this order to me by friday I'll be using them again, I have a large order of X-wing itching to be placed!

Panic...

This message was edited 1 time. Last update was at 2013/08/03 11:45:07


   
Made in gb
Speed Drybrushing





The eye of terror

I had an order getting on for four weeks not marked as dispatched till this week, however to be fair it's the first time I've had a problem with them, dispatch has never been what I'd call rapid but it's never been this slow before.

But if as Paul says they've had problems lately due to rapid growth I'd be willing to give them another go, if the same happens again I'll just have to go elsewhere, but there's no need to jump the gun just yet.


 
   
Made in nl
Been Around the Block




I also had a problem with them. Did not receive my order for three weeks, but after a few emails back and fourth they did send me the order again. It did take a very long time to arrive though.

: 1500
: 1500
: 1500

 
   
Made in gb
Longtime Dakkanaut






London UK

yeah,
Ignore - Royal mail Issue - although total wargamer could have picked up the phone!
Spoiler:
Well I've called 10 times - no answer.
Sent 3 message internally on their website comms - no reply.
Emailed their sales address asking what's happening? telling them I want to like their company, and once I get my copies of dark vengence would place a large starwars xwing order... - no reply.

They marked my dark vengence as dispatched last saturday, I've never had mail internal to the UK take more than a couple of days from dispatch.

Starting to think it was never dispatched. Officially worried now.


Panic...

This message was edited 2 times. Last update was at 2013/08/03 11:44:02


   
Made in gb
Longtime Dakkanaut






London UK

Yeah,
Went to the post office and they had the package, even though I got no red card through the letter box to say I'd missed the postman.
I kicked up a fuss and they gave in and gave it to me..
So yeah not total wargamers fault but royal mails.

I've placed my X-Wing order with Total Wargamer and hopefully Royal Mail doesn't feth up this delivery!

Panic...

This message was edited 1 time. Last update was at 2013/08/03 11:45:52


   
Made in gb
Stubborn Dark Angels Veteran Sergeant





Teesside

Just got an email from Total Wargamer saying that they won't be able to give me a Ltd Edn Dark Vengeance after all. Apparently GW have cut their original allowance of 5 batches, down to only 2, and I ordered too late.

I'm quite happy with their proposed solution though -- a fiver off an unlimited edition box. Seems fair. They offered me a full refund instead, but as far as I can see, this is GW's screwup, not theirs!

My painting & modelling blog: https://www.dakkadakka.com/dakkaforum/posts/list/699224.page

Serpent King Games: Dragon Warriors Reborn!
http://serpentking.com/

 
   
Made in gb
Incorporating Wet-Blending





Wales: Where the Men are Men and the sheep are Scared.

I had the same email from Total Wargamer. I originally accepted but then I found out that a mate had the limited edition he was willing to give me for £50 so I decided to cancel the order.

They were professional throughout the email communication and I think they handled the situation best they could.

Personally I have ordered from Total War gamer a few times before this and have never had a problem with them. Happy to do so again. They tend to be the cheapest around.



 
   
Made in gb
Flameguard




West Midlands, UK

Most of the above orders seem like Dark Vengeance/Games Workshop kits.

I ordered a few starter sets for Dystopian Wars from them. I'm a patient enough guy, and it's only been a week and a half (I'm in no rush to get the models) but the lack of contact does disturb me. I haven't received an email confirmation from them for the order or nothing. I mean, I work in Customer Service, so I know that the majority of customer problems arise through miscommunication. A simple "Yes, we have your order" is all I'd expect.

I'll wait a week or so before I start to get uppity or anything. But still..

DR:80+SGMB---IPw40k23#+D+A+/sWD-R+++T(T)DM+

I play; [WM/H] Menoth, [WM/H] Skorne, [WM/H] Mercenaries, [Infinity] Nomads

~“The public is so in awe of its own opinion that it never dares to form any, but catches up the first idle rumour, lest it should be behindhand in its judgment, and echoes it till it is deafened with the sound of its own voice”~ 
   
Made in gb
Fresh-Faced New User




I ordered the non limited Dark Vengeance set over ten days ago and it still hasn't been dispatched. I've emailed them with no reply so have opened a dispute with Paypal.

As far as I'm concerned, if they haven't got them in stock or are having other problems they should have let me know.

If they are having such trouble with their expanding business (poor loves) and can't stick to their five to ten day postage, they should make it clear on their front page and when you make an order before you pay.

This message was edited 1 time. Last update was at 2012/09/21 17:49:19


 
   
Made in gb
Longtime Dakkanaut






London UK

Yeah,
Check your post office dude, that's where mine was.

Panic...

   
Made in gb
Longtime Dakkanaut






London UK

yeah,
Recieved My Xwing Order.

Had good communication with total wargamer following royal mail withholding my dark vengence parcel from me.

Extremely happy.

Panic...

   
Made in it
Fresh-Faced New User




After 1 month the order is still " processed " and they not respond to mails.

This message was edited 5 times. Last update was at 2012/10/04 15:40:39


 
   
Made in gb
Fresh-Faced New User




wow, wish I'd found this thread before I placed my order with them.
I placed an order on the 6th of Jan, chased it up on the 16th to be told of "delivery problems".
Emailed them again on Jan 27th and still waiting for reply.
If nothing arrives pretty darn quick they'll be getting a disputed payment from the Credit Card company.

not happy!
   
 
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