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Made in kr
Blood Angel Neophyte Undergoing Surgeries






I'm at a loss.

My order for 1 battle mat from zuzzy miniatures was placed over four months ago. As you can guess, I haven't gotten it yet. I've sent numerous emails and facebook messages to zuzzy staff and never gotten anything back.

I know a lot of other folks have had problems too. Yes, I also know zuzzy is a small operation but four months and no replies is just plain rude.

Does anyone have an address or phone number for these jokers?

Paypal doesn't allow refunds after 45 days.

Buyer BEWARE!!!


5000
2000 (and summoning more)

Blood Angels 6th Edition Basics
 
   
Made in us
Annoyed Blood Angel Devastator





Dallas, Tx

Generally if you call Paypal and explain the situation they will refund you your money and also freeze the account of the person responsible.

Exiled Miniatures Log of Awesome!!
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Made in kr
Blood Angel Neophyte Undergoing Surgeries






Thanks for the idea. The Paypal site doesn't allow you to make a claim but I will try calling them.



5000
2000 (and summoning more)

Blood Angels 6th Edition Basics
 
   
Made in us
[DCM]
Dankhold Troggoth






Shadeglass Maze

Yeah, a wait of months seems typical for them. I'm waiting on one myself.
   
Made in au
Norn Queen






Yeah, from what I've heard from people that have bought from them, it's fairly normal waiting this long.
   
Made in kr
Blood Angel Neophyte Undergoing Surgeries






In all sincerity, I wish there was a reliable way to contact Zuzzy. I say that because I wish I could either join their crew and improve things or buy it outright and fix it. They have a Beautiful product that could really be awesome if they were more carefully run. I mean, just one person to spend an hour on email a day would leave people less upset with their service. Let alone just helping to move production along if that's even possible. I can't imagine that making those mats is a fast or easy thing to do.



5000
2000 (and summoning more)

Blood Angels 6th Edition Basics
 
   
Made in us
Brigadier General






Chicago

Not intending to justify anything, but a couple buddies of mine have ordered from zuzzy and a couple month wait time is the norm. I'm pretty sure it's one guy pouring the latex for these individually one at a time, possibly part-time.

That said, the website says 2-6 weeks and up to 2 months for international, so if it's been over 2 months you're definitely within your rights to get a refund. I'd be pretty peeved after 4 months too.

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Made in jp
Sinewy Scourge






USA

I received 3 mats to Japan in 5 or 6 weeks. Four months is excessive. They are slow, but not that slow.

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Made in kr
Blood Angel Neophyte Undergoing Surgeries






OK, the mat arrived today. Everything looks to be in order. It was just very, very late.

Still beautiful work though.

This message was edited 1 time. Last update was at 2014/05/18 01:38:21



5000
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Made in us
Brigadier General






Chicago

Zuzzy is lucky the product is so good that when it eventually arrives most folks (including my clubmates) are won over.

This message was edited 1 time. Last update was at 2014/05/18 11:51:56


Chicago Skirmish Wargames club. Join us for some friendly, casual gaming in the Windy City.
http://chicagoskirmishwargames.com/blog/


My Project Log, mostly revolving around custom "Toybashed" terrain.
http://www.dakkadakka.com/dakkaforum/posts/list/651712.page

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Made in au
Pyromaniac Hellhound Pilot




Australia

Yeah I waited three months for mine to arrive, and when I got them, I realised I had misunderstood the sizes so now Imhave a spare one! Oops, but they guy responded fast when I queried the long time and he apologised and threw in a couple of little matts for free. Glad your stuff came for you, they are definitely worth the wait!

4th company
The Screaming Beagles of Helicia V
Hive Fleet Jumanji

I'll die before I surrender Tim! 
   
Made in us
[DCM]
Dankhold Troggoth






Shadeglass Maze

I actually got the tracking number for my mat yesterday! Tomorrow would be exactly 8 weeks from when I ordered, and they said it would take 6-8 weeks when I placed the order.

So, looks like they may be spot on with mine, at least. Will update when I receive it

This message was edited 2 times. Last update was at 2014/05/18 22:31:27


 
   
Made in us
Dangerous Outrider





Seattle,WA

Yeah, the customer service issues have put me off. I ended up buying one on Ebay- Desolate Reaches. Its been prepainted and I'm not sure if I'm going to use it (desert theme).
   
Made in us
Ruthless Rafkin






Glen Burnie, MD

I'm at 9 weeks and change now (domestic), and I've received nothing back from Zuzzy, not even an email except for the initial purchase.

I love the one mat I have (which is why I bought two more), but damn, man. Respond, or something.



-Loki- wrote:
40k is about slamming two slegdehammers together and hoping the other breaks first. Malifaux is about fighting with scalpels trying to hit select areas and hoping you connect more. 
   
Made in us
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Dankhold Troggoth






Shadeglass Maze

Well, I received mine yesterday, 8 weeks to the day from ordering!

Did you do anything to get rid of the smell on the one you already have, Valhallan? I've read some tips on that before but I can't remember where.
   
Made in us
Ruthless Rafkin






Glen Burnie, MD

It's a rubber material. It's gonna smell like a tire for a long time. It'll fade, though.



-Loki- wrote:
40k is about slamming two slegdehammers together and hoping the other breaks first. Malifaux is about fighting with scalpels trying to hit select areas and hoping you connect more. 
   
Made in us
Elite Tyranid Warrior



East TN

I had the same problem with them. A blog review is here http://warfrog.blogspot.com/2011/05/buyers-review-zuzzy-miniatures.html I got my mats on day 42, just before I was going to have paypal issue a refund. The smell has dissipated. leave them unrolled and the scent will fade quicker

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Made in us
Decrepit Dakkanaut






New Orleans, LA

 RiTides wrote:
Well, I received mine yesterday, 8 weeks to the day from ordering!

Did you do anything to get rid of the smell on the one you already have, Valhallan? I've read some tips on that before but I can't remember where.


There was a thread here where people said to wash it with dish soap and water. Multiple times? Dunno. I like the look of their product, but these stories of long delivery times put me off.


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Made in us
Hangin' with Gork & Mork





The Ruins of the Boston Commonwealth

I've heard good things about them. I think Killkrazy likes them. I certainly like the look of those mats When I get a job it might be a order and forget about it until it arrives thing

This message was edited 1 time. Last update was at 2014/05/30 23:39:46


 
   
Made in au
Norn Queen






I was actually just looking to see how much they cost, as I'll have a good chunk of change soon to spend on hobby stuff.

Then I saw for Australia they charge you +100% for shipping. Which is ridiculous. So I guess I'll spend it locally.
   
Made in gb
Secretive Dark Angels Veteran






That much money and time for a mat, why don't you just build your own gaming board? sheesh.

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Made in au
Unstoppable Bloodthirster of Khorne





Melbourne .au

 -Loki- wrote:
I was actually just looking to see how much they cost, as I'll have a good chunk of change soon to spend on hobby stuff.

Then I saw for Australia they charge you +100% for shipping. Which is ridiculous. So I guess I'll spend it locally.


Yeah, I looked at them as a result of this thread and had much the same kind of reaction when I saw their prices (and delivery times).

   
Made in us
Ruthless Rafkin






Glen Burnie, MD

10 weeks and change, and still nothing. Three emails and a FB comment, and still nothing.

I do not recommend buying from them.

I've started going after them on social media, but I don't know how effective that's going to be, as they never check it.

This message was edited 2 times. Last update was at 2014/06/02 22:10:46




-Loki- wrote:
40k is about slamming two slegdehammers together and hoping the other breaks first. Malifaux is about fighting with scalpels trying to hit select areas and hoping you connect more. 
   
Made in us
Dangerous Outrider





Seattle,WA

I just listed my 6' x 4' Desolate Reaches mat on Bartertown if anyone's interested in picking one up pre-painted and without the wait.
   
Made in us
Fresh-Faced New User




 Valhallan42nd wrote:
10 weeks and change, and still nothing. Three emails and a FB comment, and still nothing.

I do not recommend buying from them.

I've started going after them on social media, but I don't know how effective that's going to be, as they never check it.


I'm in the same boat at 10 weeks, and I'm moving shortly... so waiting isn't really an option for me :(

You can always file a complaint with the BBB. Might be worth a shot. It also looks like this is his personal Facebook page: https://www.facebook.com/james.hubbs. Maybe message him via that? I also found a phone number that looks to be his: (315) 656-7208. Haven't tried that yet, though.
   
Made in ca
Fixture of Dakka





Steelcity

This is too bad.. I have so many mats from Zuzzy, I wonder what happened.

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Made in us
Brigadier General






Chicago

 Kirasu wrote:
This is too bad.. I have so many mats from Zuzzy, I wonder what happened.

Yep, it's a darn shame. Our club has a few of these and we love them, but I wouldn't buy one myself based on what I'm reading here.

Chicago Skirmish Wargames club. Join us for some friendly, casual gaming in the Windy City.
http://chicagoskirmishwargames.com/blog/


My Project Log, mostly revolving around custom "Toybashed" terrain.
http://www.dakkadakka.com/dakkaforum/posts/list/651712.page

Visit the Chicago Valley Railroad!
https://chicagovalleyrailroad.blogspot.com 
   
Made in us
Ruthless Rafkin






Glen Burnie, MD

Finally got my mats on Friday. I'm pleased with the product. I don't understand the wait and lack of communication.



-Loki- wrote:
40k is about slamming two slegdehammers together and hoping the other breaks first. Malifaux is about fighting with scalpels trying to hit select areas and hoping you connect more. 
   
Made in gb
[SWAP SHOP MOD]
Killer Klaivex







 Eilif wrote:
 Kirasu wrote:
This is too bad.. I have so many mats from Zuzzy, I wonder what happened.

Yep, it's a darn shame. Our club has a few of these and we love them, but I wouldn't buy one myself based on what I'm reading here.


The general rule of thumb for Zuzzy is that they sell a great product, and that they are reliable in that you will always get the product you paid for. The flip side of the coin though is that there is no customer service to speak of, and it normally takes between one and three months for delivery.

It's not an ideal situation as a customer, but if you want the product badly enough, it's tolerable.


 
   
Made in us
Most Glorious Grey Seer





Everett, WA

I just tried to buy a mat and got this error.



Anyone know what's happening?


 
   
 
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