Forum adverts like this one are shown to any user who is not logged in. Join us by filling out a tiny 3 field form and you will get your own, free, dakka user account which gives a good range of benefits to you: No adverts like this in the forums anymore. Times and dates in your local timezone. Full tracking of what you have read so you can skip to your first unread post, easily see what has changed since you last logged in, and easily see what is new at a glance. Email notifications for threads you want to watch closely. Being a part of the oldest wargaming community on the net. If you are already a member then feel free to login now.

Im Realy Realy done with this retailer.
I ordered some City of Death buildings that got lost on the post way, not their fault... After Several Mails i got a Voucher cause i Said em i wanted to buy some space marine stuff.
Reordering the buildings from them Would have taken several weeks.
Now im waiting for my stuff for more than a month.
And it has not Even shipped!!!
If i ordered from elementgames or Even amazon i Would have Gotten my products, could have played with them and now im facing the Long planed Apokalypse game with my new blood angels in the Hope i can get my stuff painted in a hurry and get them in the local gw...
Otherwise im in real Trouble.
Sorry but Had to rage!!!
Such gak!!!


Edit 05.05.2015

I had a personal Conversation with Wayland and literally we were shaking hands and everything is Ok now, from my side.
When mistakes happen apologies must also be accepted.
Nice Step from Wayland!!!!!

Classic wayland games. This is why people should look at reviews or any forum. They get bashed a lot for being the new maelstrom/total wargamer

I stopped ordering GW from Wayland long ago after having similar issues.
Then, since I didn't order GW from them, I stopped using them altogether.
Element Games all the way.

Surely these guys have to be in their death throes by now? Off to the cemetery reserved for companies that display wrong stock information with you!

Order everything through them, never had any problems what so ever, always been great.

 Venerate1 wrote:
Surely these guys have to be in their death throes by now? Off to the cemetery reserved for companies that display wrong stock information with you!

Quite the opposite. People love a discount.

Firestorm games all the way!

 xbenblasterx wrote:
Firestorm games all the way!

+1 I've Firestorm to be much much much better.

Firestorm, Element & Troll Trader are all stores I'd not hesitate to order from.

Wayland have the biggest range though, so sometimes I do still order from them. Personally I've not had any issues.

 Venerate1 wrote:
Surely these guys have to be in their death throes by now? Off to the cemetery reserved for companies that display wrong stock information with you!

Actually last year was one of our best yet and we are continuing to grow. We just opened another FLGS last month and have another three in various stages of planning and resourcing. We have just invested in a range of new agreements with key suppliers to help us obtain large enough quantities of stock to fulfil our huge orders each month (a key problem which is the main cause of the issues our customers have faced in the past). Our new webstore has clearer stock information too but I appreciate that as it only went live in the last month so it does not help customers with older orders.

2013 had a number of one off costs and challenges which we had to deal with. Last year was back to business and represented a real improvement in every measure for us (barring anecdotal).

For the first few months of 2015, business has been really exciting for us with massive sales growth up over 50% like for like on last year (which in itself was a good year by any measure).

Having just come back from Salute, anyone who saw us there would struggle to connect us with a notion of being in our 'death throes'. We had double the size of any other retail stand, we had close to forty staff on hand to help customers and had more stock on our stand than any other retailer. And our sales on the day were massively up on last year. In fact when you looked at our offers, there was no 'clearance' or bargain basement style promotion (which to my mind really are the sign of a failing business desperate for cash). Rather we offered value, quality and had a great time where it was really gratifying to meet the many supporters and enthusiasts of Wayland Games (few of which post on forums clearly!)

But looking at forum posts like this one, although more than a few are begun or commented on by people with interests that are envious of Wayland's success, there are genuine customers who have had retail experiences with us that were not as good as they should have been. There is no point being disingenuous and pretending otherwise. When you have a large successful business in this industry, you are ultimately judged by how well regarded every single customer finds the retail experience with you. Because of this, the two key areas I am the most keen on improving is our communication and the time it takes to get customers orders out to them. We hold a terrific amount of stock, but popular items have been going out of stock faster than we were able to get them in. We have a number of measures in place or being developed which begin to address that and I am confident that as we continue to grow those two areas will measurably improve and reflect more the excellence found elsewhere in our business.

Well i ordered a vindicator, two drop pods,2 x assault marines and a few other standard marine items.
If you keep such high stock levels why is the order is not send and i wait 1 month?
For the Rest of your Post.
Empires Break from the border....


Edit

Btw when i google wayland games the Auto fulfil from google gives ne
Wayland games alternatives
Wayland Game Problems
Wayland Game Voucher
Wayland Games postage?
Wayland Games reliable

When looking at the hits and counting the posts from diffrent costumers who posted negative comments in 2015 i count more than 156, i stopped counting the posts then.
Example

http://www.dakkadakka.com/dakkaforum/posts/list/631098.page
http://community.spartangames.co.uk/index.php?/topic/2647-just-a-little-warning-about-wayland-games/
http://warhammer.org.uk/phpBB/viewtopic.php?f=3&t=128365
http://www.dakkadakka.com/dakkaforum/posts/list/580412.page

My bro in-law had a bit of a time due to lost post as well And had to wait 20 odd days before it was able to be despatched (but of course it was out of stock so 2 extra weeks were spent waiting for stock) this meant I got my birthday present around 7 weeks late lol.

That is probably a mixture of royal mail insurance and poor stock ordering.

On the flip side my wild west exodus order was shipped as soon as they received stock via DPD next day if the keep using DPD I will be sure to keep buying stuff

 winterwind85 wrote:
Well i ordered a vindicator, two drop pods,2 x assault marines and a few other standard marine items.
If you keep such high stock levels why is the order is not send and i wait 1 month?
For the Rest of your Post.
Empires Break from the border....

As I said, we are trying hard to get more stock in for these popular ranges (such as GW). Not quite sure what 'Empires Break from the Border' means exactly (but I can guess). Another good one is the cautionary 'Death from a Thousand Cuts', which is why I referred to my two key areas to focus on to make sure that important area is attended to.


Automatically Appended Next Post:

 winterwind85 wrote:
Btw when i google wayland games the Auto fulfil from google gives ne
Wayland games alternatives
Wayland Game Problems
Wayland Game Voucher
Wayland Games postage?
Wayland Games reliable

Other than Problems (which is clearly customers looking for support), the rest seem perfectly reasonable searches. We offer a lot of alternatives, so that makes sense, everyone likes a voucher when shopping, so that one too makes sense. Postage, is a concern for most when ordering online (free shipping on orders over £40 at the moment), and the last one is great too. 'Wayland Games Reliable' is three words that belong together (without a question mark at the end! )

Interestingly my own use of google brings up the following on autofill:

Wayland Games Hockley
Wayland Game Southend
Wayland Game Reviews

Maybe it's a regional thing. Or it might be just the terms you have previously searched on...

I've had almost the same experience. Back in February last year I had to cancel a few orders since the delivery times were infinite as far as I could see. And I'm not just whining about not getting my new OP 40k unit, as none of said orders included GW products.

Seriously, don't even order from them as a joke. Go with Triple Helix or Element games instead.

 Stuart-Wayland wrote:

 Venerate1 wrote:
Surely these guys have to be in their death throes by now? Off to the cemetery reserved for companies that display wrong stock information with you!

Actually last year was one of our best yet and we are continuing to grow. We just opened another FLGS last month and have another three in various stages of planning and resourcing. We have just invested in a range of new agreements with key suppliers to help us obtain large enough quantities of stock to fulfil our huge orders each month (a key problem which is the main cause of the issues our customers have faced in the past). Our new webstore has clearer stock information too but I appreciate that as it only went live in the last month so it does not help customers with older orders.

2013 had a number of one off costs and challenges which we had to deal with. Last year was back to business and represented a real improvement in every measure for us (barring anecdotal).

For the first few months of 2015, business has been really exciting for us with massive sales growth up over 50% like for like on last year (which in itself was a good year by any measure).

Having just come back from Salute, anyone who saw us there would struggle to connect us with a notion of being in our 'death throes'. We had double the size of any other retail stand, we had close to forty staff on hand to help customers and had more stock on our stand than any other retailer. And our sales on the day were massively up on last year. In fact when you looked at our offers, there was no 'clearance' or bargain basement style promotion (which to my mind really are the sign of a failing business desperate for cash). Rather we offered value, quality and had a great time where it was really gratifying to meet the many supporters and enthusiasts of Wayland Games (few of which post on forums clearly!)

But looking at forum posts like this one, although more than a few are begun or commented on by people with interests that are envious of Wayland's success, there are genuine customers who have had retail experiences with us that were not as good as they should have been. There is no point being disingenuous and pretending otherwise. When you have a large successful business in this industry, you are ultimately judged by how well regarded every single customer finds the retail experience with you. Because of this, the two key areas I am the most keen on improving is our communication and the time it takes to get customers orders out to them. We hold a terrific amount of stock, but popular items have been going out of stock faster than we were able to get them in. We have a number of measures in place or being developed which begin to address that and I am confident that as we continue to grow those two areas will measurably improve and reflect more the excellence found elsewhere in our business.

If you are managing to turn round acar-crash year then all power to you. However the level of service I and many of of the gaming community associate with Wayland at the moment, you are going to have to do more than turn up to a convention where people have money to burn anyway and claim a big win. Paying for a product you have been told is ins tock, only to have your money taken and no package for months leaves a much more bitter taste than 'envy'.

I've ordered from Wayland a handful of times this year. My only problem really is with the lack of information about my order. Would be good if there was more information on the status of the order like "On order from GW.. Expected Xth of Yuary" and "Arrived at warehouse" etc. really feel a bit left in the dark during the few weeks of waiting.

Other than that the prices are great and it's worth the extra wait.

Absolutely Garcon, communication is a key area.


Automatically Appended Next Post:

 Venerate1 wrote:

If you are managing to turn round acar-crash year then all power to you. However the level of service I and many of of the gaming community associate with Wayland at the moment, you are going to have to do more than turn up to a convention where people have money to burn anyway and claim a big win. Paying for a product you have been told is ins tock, only to have your money taken and no package for months leaves a much more bitter taste than 'envy'.

I apologise if I gave the impression in my previous post said that all we are doing was turning up to Salute. I was pretty sure everything else in my post said to the contrary, but it may have lost something in the translation.

Of course as your issue is about a delayed order, it is absolutely an issue we want to work on improving. Drop me a PM and give me the order details relating to your order that was delayed by months and I'll sort things out for you. Or just PM me your real name, and I'll be able to easily find it that way as there are very, very (very) few orders that have actually been delayed by several months.

 Stuart-Wayland wrote:
Absolutely Garcon, communication is a key area.


Automatically Appended Next Post:

 Venerate1 wrote:

If you are managing to turn round acar-crash year then all power to you. However the level of service I and many of of the gaming community associate with Wayland at the moment, you are going to have to do more than turn up to a convention where people have money to burn anyway and claim a big win. Paying for a product you have been told is ins tock, only to have your money taken and no package for months leaves a much more bitter taste than 'envy'.

I apologise if I gave the impression in my previous post said that all we are doing was turning up to Salute. I was pretty sure everything else in my post said to the contrary, but it may have lost something in the translation.

Of course as your issue is about a delayed order, it is absolutely an issue we want to work on improving. Drop me a PM and give me the order details relating to your order that was delayed by months and I'll sort things out for you. Or just PM me your real name, and I'll be able to easily find it that way as there are very, very (very) few orders that have actually been delayed by several months.

No thanks, we're going back about 18 months when I stopped ordering from you guys. Apologies to OP for thread hijack!

In my experience, Wayland Games are a joke. They never filled me with confidence.

Dark Sphere, Element, Firestorm are all better.

Never, ever go with Wayland Games. YMMV, of course, but I hate them.

Probably should crop the first image to deal with the name, Winter.

Thanks for the tip but everyone can see my name, no Problem.
I posted it to make the Problem public.
Interesting fact , wayland joined the conversation telling everyone how Great and big their business is and when there is a Public evidence that there Are Problems is Not seen again!!!

Standard pattern. Look back through the posts for manes mentioned above.

Decent selection, very long delivery times. Thats been Wayland for years. The only reason I use them is that their range appearsto be uunrivaled.

My experience with wayland was also terrible. I was just getting back into whfb after a 10 year break and unfortunately fell into ordering from Wayland as they were a couple quid cheaper. I put the order in on a Friday and was told on the phone that they would order the stock from Gw (or wherever) on the Monday, they would expect to receive said stock on the Thursday at which point it would be posted to myself to be received on the sat or early the next week.

Well fast forward 9 days nothing received so I phoned them and the lady told me that they hadn't even put the order in to gw yet so it would be at least another 2 weeks before I would have gotten my items. Needless to say I cancelled and went with element gaming and received my items the next day.

So Wayland, these new stores. Are they going into areas with already operating FLGS or are you going into areas screaming for a store?

Obviously Wayland is Not Checking this Thread After Doing their advertisement

Wow just wow. Instead of fixing the OP problem the company rep jumps in the thread to say how well they are doing as a company. That would be all the info I need to never order from them. It like some companies go out of their way to hire the worse people for PR.

Noir wrote:
Wow just wow. Instead of fixing the OP problem the company rep jumps in the thread to say how well they are doing as a company. That would be all the info I need to never order from them. It like some companies go out of their way to hire the worse people for PR.

Made me chuckle also, It would have been better for him to not even post eh.

 Rayvon wrote:

Noir wrote:
Wow just wow. Instead of fixing the OP problem the company rep jumps in the thread to say how well they are doing as a company. That would be all the info I need to never order from them. It like some companies go out of their way to hire the worse people for PR.

Made me chuckle also, It would have been better for him to not even post eh.

He convinced me to never ever consider buying from
Him.

I'm glad he posted.