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So I was in WW yesterday and I bought a kit of Myrmidon Secutors among other things. I returned to Belgium today and Immediately started building.

While building the Secutors I noticed that out of the 3 axes, only one had 2 hands. The other two had a single hand. On the other hand there were 2 sets of arms for wielding it with 2 hands and only one set of arms that allowed an axe to be wielded in one hand.
I'm pretty sure the axe is a mix-up because the pictures on Forgeworld show 2 models wielding the axe with both hands.

I'm planning to send a mail but I'm not entirely sure what I need to include.
I was thinking of:
- Stating the problem (obviously)
- Picture of the models
- Picture of my check
- Picture of the bag it came in

Do I need anything else? Can I expect a replacement or will it be a hassle?

Double check the description on the website to see exactly what it should contain. If you haven't got the correct contents, take a picture and email fw's customer services. They will sort it out really quickly and send you either the missing parts or a full kit. I once bought a mkii assault squad that had nine missing pieces. They sent me a whole new kit the next day.

You'll need the batch number off the bag, and possibly a copy of your receipt.

Normally replacement parts are no problem, although there might be a delay if they need to cast up parts.

I've never had a problem with anything missing from a GW product. I've called customer service and gotten replacement parts or a whole replacement model in a few days.