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2016/08/23 03:33:39
Subject: So... I just got my barracuda from forge world. =T
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Longtime Dakkanaut
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The thing is missing it's main weapons, came with a few dinks and about 3 big bubbles that eat into corners in really bad ways. I love the model but this is fairly bad. =T
I sent an email with all the relevant info in due to the damaged parts/missing parts. What should I expect?
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2016/08/23 03:36:51
Subject: So... I just got my barracuda from forge world. =T
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Insect-Infested Nurgle Chaos Lord
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Probably a replacement model. Forge World and GW by extension never fails in their quality.
You might regret the dollar you spent but you'll never regret the quality.
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Gwar! wrote:Huh, I had no idea Graham McNeillm Dav Torpe and Pete Haines posted on Dakka. Hi Graham McNeillm Dav Torpe and Pete Haines!!!!!!!!!!!!! Can I have an Autograph!
Kanluwen wrote:
Hell, I'm not that bothered by the Stormraven. Why? Because, as it stands right now, it's "limited use".When it's shoehorned in to the Codex: Space Marines, then yeah. I'll be irked.
When I'm editing alot, you know I have a gakload of homework to (not) do. |
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2016/08/23 03:41:59
Subject: So... I just got my barracuda from forge world. =T
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Longtime Dakkanaut
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MechaEmperor7000 wrote:Probably a replacement model. Forge World and GW by extension never fails in their quality.
You might regret the dollar you spent but you'll never regret the quality.
That'd be nice. I could find a way to give this one a heavy burst cannon or something, but I'm still left feeling slightly miffed at this. A free model though would turn my frown into a smile.
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This message was edited 1 time. Last update was at 2016/08/23 03:42:19
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2016/08/23 03:44:11
Subject: So... I just got my barracuda from forge world. =T
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Insect-Infested Nurgle Chaos Lord
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First time it happened to me I got miffed too. Then they sent me a whole new model (it was a settra that I had missing a piece) along with some Imperial Dogtags for my army case.
I was the happiest loaf ever.
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Gwar! wrote:Huh, I had no idea Graham McNeillm Dav Torpe and Pete Haines posted on Dakka. Hi Graham McNeillm Dav Torpe and Pete Haines!!!!!!!!!!!!! Can I have an Autograph!
Kanluwen wrote:
Hell, I'm not that bothered by the Stormraven. Why? Because, as it stands right now, it's "limited use".When it's shoehorned in to the Codex: Space Marines, then yeah. I'll be irked.
When I'm editing alot, you know I have a gakload of homework to (not) do. |
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2016/08/23 04:07:41
Subject: So... I just got my barracuda from forge world. =T
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Member of a Lodge? I Can't Say
'Murica! (again)
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FW cust service is amazingly great. Expect to be happy with a speedy shipment coming your way.
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co-host weekly wargaming podcast Combat Phase
on iTunes or www.combatphase.com
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2016/08/23 04:21:00
Subject: So... I just got my barracuda from forge world. =T
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Screaming Shining Spear
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They will want pictures, product codes and batch numbers from the packaging as well as your order number. But yes - they will just replace 99 out of 100 times
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2016/08/23 04:24:47
Subject: So... I just got my barracuda from forge world. =T
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Longtime Dakkanaut
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Massaen wrote:They will want pictures, product codes and batch numbers from the packaging as well as your order number. But yes - they will just replace 99 out of 100 times
I gave them all the above in my email.
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2016/08/23 05:50:51
Subject: Re:So... I just got my barracuda from forge world. =T
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Longtime Dakkanaut
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All of the above. One area I will never fault GW is if your product has a defect they will replace it at no cost to you.
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2016/08/23 06:06:52
Subject: So... I just got my barracuda from forge world. =T
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Insect-Infested Nurgle Chaos Lord
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I also had an amusing moment when they accidentally sent me the wrong item due to a mixup. They never asked for the item back or even further proof beyond a picture and immediately dispatched another one for me. The other dude though lucked out; he bought a 5 dollar Chaos Hatch Sprue and got a whole box of warhounds of chaos out of the blue.
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Gwar! wrote:Huh, I had no idea Graham McNeillm Dav Torpe and Pete Haines posted on Dakka. Hi Graham McNeillm Dav Torpe and Pete Haines!!!!!!!!!!!!! Can I have an Autograph!
Kanluwen wrote:
Hell, I'm not that bothered by the Stormraven. Why? Because, as it stands right now, it's "limited use".When it's shoehorned in to the Codex: Space Marines, then yeah. I'll be irked.
When I'm editing alot, you know I have a gakload of homework to (not) do. |
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