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Every Company is not as easy as GW to get stuff replaced. I had other games where I NEVER gotten anything replaced. No replies, or you have to jump through hoops to do it.

Again, say what you will about GW their Customer Service is great. They don't treat you like crap, and are really helpful. Can't say that about a lot of other companions when you want a replacement for something. I harp on GW a lot, but when they do something right, I will complement them. It's only fair.

kitch102 wrote:Not sure if this has been said already, though I dont think gw do the "no problem, here's a replacement" without you returning the faulty one to them first. They asked me to do this with my incubi.

They never asked me to return my Lord Commissar. I ordered it online and when it was faulty I took a photo of it and emailed it to their customer support along with my order number and they sent me a new one. I imagine if you bought it from some 3rd party store they might want you to send it back to them for verification.

Davor wrote:Every Company is not as easy as GW to get stuff replaced. I had other games where I NEVER gotten anything replaced. No replies, or you have to jump through hoops to do it.

Again, say what you will about GW their Customer Service is great. They don't treat you like crap, and are really helpful. Can't say that about a lot of other companions when you want a replacement for something. I harp on GW a lot, but when they do something right, I will complement them. It's only fair.

I could imagine smaller companies might get away with this, but a company the size of GW would be toast if they didn't offer replacements, especially in countries like Australia with reasonably good consumer protection laws. GW have physical stores in Australia, if someone complained to the ACCC that they weren't getting replacements for faulty products, those stores would be in a world of poop.

I believe the UK... which is where GW is based... they have similar consumer protection laws and so they wouldn't even consider trying to subvert those laws.

A smaller company may simply slip under the radar because none of their customers would report them, though even a small company if they get reported to the ACCC or whatever body you have in your country would be in a world of trouble.

Davor wrote:
Again, say what you will about GW their Customer Service is great. They don't treat you like crap, and are really helpful. Can't say that about a lot of other companions when you want a replacement for something. I harp on GW a lot, but when they do something right, I will complement them. It's only fair.

The issue with praising GW's customer service is that they shouldn't need to provide good customer service here. GW knows perfectly well that they're selling you a defective product, they just hope that you aren't going to complain about it. The fact that they replace the defective product when you do complain doesn't make up for the fact that they never should have sold it to you in the first place.

People are talking about GWs replacement policy like they only ever had one across their entire business.
My understanding is when finecast hit the policy was replace everything no question.
Then there where too many replacements so proof was needed or even models retuned in places as they tried to juggle their responsabilities to their customers and the overall crumbiness of finecast.

 jonolikespie wrote:
People are talking about GWs replacement policy like they only ever had one across their entire business.
My understanding is when finecast hit the policy was replace everything no question.
Then there where too many replacements so proof was needed or even models retuned in places as they tried to juggle their responsabilities to their customers and the overall crumbiness of finecast.

They basically have. For as long as I can remember, their policy has always been to simply replace a faulty item. Take it into the store, show them the item, and they replace it. Miscasts happen, even with metal and plastic.

In fact, the policy got worse for in store replacements with finecast, because after that they tried to sell you liquid green stuff and sculpting tools to fix them instead of just straight up replacing them (yes, this happened to me).

You have had to wait this long to realise how bad it is?

I purchased one model-the WD special miniature. Never. A. Gain. No.
Bubbles, air holes, a chunk of the hats brim missing, the goblet having an air pocket half way up its stem..... The list goes on.

I have completed and painted it but I never want to work with finecast again.
Which is a bugger really seeing as the Vampire Countess I want for my Commissar and the one for my Psyker are both failcast :(

 -Loki- wrote:

 jonolikespie wrote:
People are talking about GWs replacement policy like they only ever had one across their entire business.
My understanding is when finecast hit the policy was replace everything no question.
Then there where too many replacements so proof was needed or even models retuned in places as they tried to juggle their responsabilities to their customers and the overall crumbiness of finecast.

They basically have. For as long as I can remember, their policy has always been to simply replace a faulty item. Take it into the store, show them the item, and they replace it. Miscasts happen, even with metal and plastic.

In fact, the policy got worse for in store replacements with finecast, because after that they tried to sell you liquid green stuff and sculpting tools to fix them instead of just straight up replacing them (yes, this happened to me).

Ok cynical side of me now is coming out. So for the miscast that happened to you did they give you the liquid green stuff and sculpting tools for free, or expected you to buy it? I would have exploded and the police would have been called if they expected me to buy that to fix a problem they made. That is where I say Customer Service is top notch. They don't try and make more sales off you when they screw up. They want to make you happy while the guy in the store is trying to make more money off you.

Yes I know CS shouldn't be like that, but at least they are. Too many companies are like GW and then when you try to go through their Customer Service, it is not a good experience. From what I hear, WizKids Customer Service is Horrible and is like or worse than GW when it comes to quality and business.

 PhillyT wrote:
I would have laughed at this until this morning. I have never had anything but good luck with finecast until I opened up a 3 year olf Empire warpriest to use as the base of my xenos inquisitor. The thing feels like it made of foam rubber.

You can squeeze the model. Do you understand? The model is rubbery, bendable, and sponge like. What an unbelievable pile of garbage. I put it in the freezer all day and it didn't seem to help it any.

Because Finecast is made with wub.

Wub, wub, wub.... (Sorry, a joke that I originally made for Reaper Bones, wich are just as full of wub. And I actually said wub, wub, wub while flexing the model. Yes, really I wub my Reaper Bones. )

The Auld Grump

Davor wrote:

 -Loki- wrote:

 jonolikespie wrote:
People are talking about GWs replacement policy like they only ever had one across their entire business.
My understanding is when finecast hit the policy was replace everything no question.
Then there where too many replacements so proof was needed or even models retuned in places as they tried to juggle their responsabilities to their customers and the overall crumbiness of finecast.

They basically have. For as long as I can remember, their policy has always been to simply replace a faulty item. Take it into the store, show them the item, and they replace it. Miscasts happen, even with metal and plastic.

In fact, the policy got worse for in store replacements with finecast, because after that they tried to sell you liquid green stuff and sculpting tools to fix them instead of just straight up replacing them (yes, this happened to me).

Ok cynical side of me now is coming out. So for the miscast that happened to you did they give you the liquid green stuff and sculpting tools for free, or expected you to buy it? I would have exploded and the police would have been called if they expected me to buy that to fix a problem they made. That is where I say Customer Service is top notch. They don't try and make more sales off you when they screw up. They want to make you happy while the guy in the store is trying to make more money off you.

Yes I know CS shouldn't be like that, but at least they are. Too many companies are like GW and then when you try to go through their Customer Service, it is not a good experience. From what I hear, WizKids Customer Service is Horrible and is like or worse than GW when it comes to quality and business.

I had a miscast Venomthrope. I went into the GW and mentioned it was badly miscast. They said the new liquid green stuff and sculpting tools were designed for fixing that and showed me a model they were in the process of fixing. Full disclosure - I fully intended to buy it for that purpose to practise fixing resin miscasts before going to work on my Heirophant. But I never said that to them. I said I had a faulty product from that store, and they didn't offer to replace it at all and went right to the repair kit sales pitch.

 master of ordinance wrote:
You have had to wait this long to realise how bad it is?

I purchased one model-the WD special miniature. Never. A. Gain. No.
Bubbles, air holes, a chunk of the hats brim missing, the goblet having an air pocket half way up its stem..... The list goes on.

I have completed and painted it but I never want to work with finecast again.
Which is a bugger really seeing as the Vampire Countess I want for my Commissar and the one for my Psyker are both failcast :(

I didn't even buy one, when Failcast first came out, i tried to buy a mini, and checked several blisters all off them had bubbles and/or had bend swords. Luckily the metal one was still available and was perfect.

After that i never looked at Finecrap again.

I've always wanted to buy a Sword Brethren box since I had a BT-esque army once, so a friend of mine bought me a Finecast Sword Brethren box for my birthday. 2 of the casts are perfect. One nas flaws in it, but can easily be fixed. The other two... well, aside from flash one had bubbles on the face itself. The other looked like it had a stroke, plus the sword is super limpy. If I want to get a replacement it would take me a month of waiting, at the very least. Maybe 2 months because we have gakky postal services.

I just had to be creative. Removed the offending heads, created "battle damage" out of the bubbles, replaced the limp sword with a plastic one (it doesn't reset with hot water!) and swore never to buy Finecast again.

And this is why GW doesn't say their resin casts are Finecast anymore.

I've never bought a finecast model. The price and reputation alone were enough to put me off.

 Fenrir Kitsune wrote:
I've never bought a finecast model. The price and reputation alone were enough to put me off.

Nor have I. I have 4 FC models for LOTR, but I traded for them and it didn't cost me a penny. The. Guy who traded them to me made sure to check the quality in store when he bought them. They look ok, but I haven't got round to painting them yet.

There are plenty of FC models I want, but not at this price and this poor quality.