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Made in ie
Norn Queen






Dublin, Ireland

About to put a major order in with Wayland and wanted any advice/views on them.

Note: I have used them before but it was a while ago. The order was a bit slow arriving but everything came and there were no issues. This was probably circa 2011 though.

All still good of late?

Dman137 wrote:
goobs is all you guys will ever be

By 1-irt: Still as long as Hissy keeps showing up this is one of the most entertaining threads ever.

"Feelin' goods, good enough". 
   
Made in de
Decrepit Dakkanaut





Ordered from the a few times, but stopped doing so a few months ago when they heavily increased the EU prices. Never had a problem ordering from them though.

   
Made in gb
Purposeful Hammerhead Pilot





yup theyve always been great for me
   
Made in gb
Decrepit Dakkanaut




UK

Never had an outright bad experience with Wayland at all and I've ordered a fair bit from them.

Problems:

1) The green "in stock" light generally means in-stock or available to order from their suppliers in 1 week. This means that often you'll end up waiting a week or two for your order to actually get processed.

2) Sometimes you have to send a little nudge to get your order through. I'm not sure why and it might be chance but if I've an order that has been on "awaiting stock" for 2 weeks I generally drop them a message through their support line. Normally that either resolves it or I learn that something is a lot harder to source (normally not a concern).

They also have been having a free postage deal which has been going since Christmas; for some reason they keep "extending" it with a promotional code instead of just hardwiring it into their order system (so don't forget to use it if you spend enough).

Never not got anything barring when GW were changing their whole painting system around and one pot of paint couldn't be sourced - refunded at the same time the rest of the order was posted.

Otherwise I've also used Firestorm Games with good results - Troll Trader on Ebay is also reliable (heck he's worth trading with just to get the creative comments in your feedback on ebay ).

A Blog in Miniature

3D Printing, hobbying and model fun! 
   
Made in us
Obergefreiter




United Kingdom

Thanks for the comments! We really do read them all and try to improve our service. We've taken steps recently to make our stock levels even clearer. Hopefully you continue to like what you see!
   
Made in ie
Norn Queen






Dublin, Ireland

Good man Stu!

Dman137 wrote:
goobs is all you guys will ever be

By 1-irt: Still as long as Hissy keeps showing up this is one of the most entertaining threads ever.

"Feelin' goods, good enough". 
   
Made in gb
Brigadier General





The new Sick Man of Europe

Awful,just awful.

Back in early jan I bought some secret weapon and knight models from them. All items were shown to be in stock before and after I bought them. They took about a month to be even shipped so I avoid them. In march I ordered another model from knight, luckily I was able to get my order cancelled before they stole my money.

Do not use them unless you like being robbed

This message was edited 1 time. Last update was at 2014/04/22 19:07:05


DC:90+S+G++MB++I--Pww211+D++A++/fWD390R++T(F)DM+
 
   
Made in ca
Posts with Authority




I'm from the future. The future of space

To sum up pretty much all the Wayland threads:

1) If they have it in stock it'll ship quickly and everything will be great.
2) If they don't have it in stock, it'll ship at an unknown time in the future.
3) There's no way to know if an out of stock item will show up soon or take weeks.
4) There's no way to know which products are actually in stock when you order.

Balance in pick up games? Two people, each with their own goals for the game, design half a board game on their own without knowing the layout of the board and hope it all works out. Good luck with that. The faster you can find like minded individuals who want the same things from the game as you, the better. 
   
Made in gb
The Daemon Possessing Fulgrim's Body





Devon, UK

 sing your life wrote:
Awful,just awful.

Back in early jan I bought some secret weapon and knight models from them. All items were shown to be in stock before and after I bought them. They took about a month to be even shipped so I avoid them. In march I ordered another model from knight, luckily I was able to get my order cancelled before they stole my money.

Do not use them unless you like being robbed


Could you please explain where the robbery occurred?

Were they even problematic over providing a refund?

Could you outline why, despite an overwhelming amount of evidence that they are consistently treating their customers extremely badly, you seem to have no issue with TWG, yet appear to want to lay into Wayland at the slightest provocation, just because you didn't get your toys as quickly as you'd have liked?

We find comfort among those who agree with us - growth among those who don't. - Frank Howard Clark

The wise man doubts often, and changes his mind; the fool is obstinate, and doubts not; he knows all things but his own ignorance.

The correct statement of individual rights is that everyone has the right to an opinion, but crucially, that opinion can be roundly ignored and even made fun of, particularly if it is demonstrably nonsense!” Professor Brian Cox

Ask me about
Barnstaple Slayers Club 
   
Made in gb
Decrepit Dakkanaut




UK

 Stuart-Wayland wrote:
Thanks for the comments! We really do read them all and try to improve our service. We've taken steps recently to make our stock levels even clearer. Hopefully you continue to like what you see!


Great to hear and good to see the company keeping an eye on the monsters that are forums ^^

From my own experienced I can appreciate that with the huge number of games Wayland stocks it would be impractical to hold large amounts of stock for all lines so some restrocking/ordering wait isn't unreasonable.

What I would say though is that it might be an idea if orders go a week or two weeks with the same status message of awaiting stock that the order gets a ping and a staffer can drop an email to inform the customer of what is happening/reason for the delay. I've always had my support tickets answered quickly from Wayland, but sometimes its good to have a proactive approach so that users don't have to file a ticket when orders take longer than estimated to ship.

A Blog in Miniature

3D Printing, hobbying and model fun! 
   
Made in de
Decrepit Dakkanaut





 sing your life wrote:
Awful,just awful.

Back in early jan I bought some secret weapon and knight models from them. All items were shown to be in stock before and after I bought them. They took about a month to be even shipped so I avoid them. In march I ordered another model from knight, luckily I was able to get my order cancelled before they stole my money.

Do not use them unless you like being robbed


Their customer service is absolutely top-notch and the best I have seen so far. My experience.

   
Made in gb
Longtime Dakkanaut



Scotland

I wouldn't recommend Wayland. An order still undelivered from Christmas with still no progress made as far as I know and a second larger order in January that was a month late with no communication until I prodded them, only to fall victim of the stocking system. When communication did occur I found the customer service to be fobbing off at best, rude and patronising at worst. Then further delays for a refund.

YMMV, plenty have positive experiences it seems.
   
Made in gb
Obergefreiter




United Kingdom

 frozenwastes wrote:
To sum up pretty much all the Wayland threads:

1) If they have it in stock it'll ship quickly and everything will be great.
2) If they don't have it in stock, it'll ship at an unknown time in the future.
3) There's no way to know if an out of stock item will show up soon or take weeks.
4) There's no way to know which products are actually in stock when you order.



To just address points 3 and 4:

Point three is quite true, we have good relations with our suppliers (most of whom are the actual manufacturers) but as even they cannot tell what is arriving in their warehouses at any given day, the information we have to pass on is spotty to say the least! We try and counter this by speaking with them at least once every day and having multiple suppliers for most products. We have also opened an operation out in the States to try and improve or ability to supply customers out there too!

Point 4 is one we have been trying really hard to improve. We now use the entirely unambiguous 'In Stock' to describe a product that we have in our warehouse. That should make things clearer for people! Here is an example of an actual product that is in stock (at least at the time of this post!) http://www.waylandgames.co.uk/privateer-press/warmachine/retribution-of-scyrah/units/retribution-destors-cavalry-boxed-unit-/prod_11950.html
   
Made in gb
Dakka Veteran





I think if people are brutally honest we use sites like Wayland for GW product for no other reason than a super competitive price.

If I was ordering something I 'needed' I would be on the phone before I ordered to ensure stock, if I am just ordering something I want then I am happy to wait a week or two for the item when you take the saving into account.

I have worked in the logistics side of a large consumer brand before now and as such am pretty forgiving about delivery times when I order online, unless the company clearly states - This is in stock, delivery in 3 days guaranteed I normally wont be on the phone to check whats up for at least a week or so.

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Made in dk
Focused Fire Warrior





Denmark

I have used Wayland for the past 5 years for thousand of punds of orders for my local gaming group and we have never had anything but good (albeit sometimes slow) service from them.

They are still my go to service.

Saddened on behalf of all the Ultramarines, Salamanders and White Scars players who got their Codex rolled into Codex: Black Templars.  
   
Made in sa
Longtime Dakkanaut





Dundee, Scotland/Dharahn, Saudi Arabia

I'd love to use them, but I can't as they only ship to the registered billing address of your CC.
I don't want stuff sent there, so they are no use to me.
If their storefront could cope with a separate billing/shipping address I'd be a happy gamer.

If the thought of something makes me giggle for longer than 15 seconds, I am to assume that I am not allowed to do it.
item 87, skippys list
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Made in gb
Decrepit Dakkanaut




UK

Marv why not use Paypal? I used Wayland when I moved around as a student but kept my cards registered to the family home address. Far as I know the paypal method still allows you to enter your own address.

A Blog in Miniature

3D Printing, hobbying and model fun! 
   
Made in gb
Brigadier General





The new Sick Man of Europe

Sigvatr wrote:
 sing your life wrote:
Awful,just awful.

Back in early jan I bought some secret weapon and knight models from them. All items were shown to be in stock before and after I bought them. They took about a month to be even shipped so I avoid them. In march I ordered another model from knight, luckily I was able to get my order cancelled before they stole my money.

Do not use them unless you like being robbed


Their customer service is absolutely top-notch and the best I have seen so far. My experience.


I bolded the experience part, because many, many other people's "experience [sic]" with the store have been unsatisfactory.

azreal13 wrote:
 sing your life wrote:
Awful,just awful.

Back in early jan I bought some secret weapon and knight models from them. All items were shown to be in stock before and after I bought them. They took about a month to be even shipped so I avoid them. In march I ordered another model from knight, luckily I was able to get my order cancelled before they stole my money.

Do not use them unless you like being robbed


Could you please explain where the robbery occurred?

I've had to cancel a couple of orders because I wasn't getting any indication that they were actually going to give me anything for my money, therefore it looks like some light overtone of thievery, in my personal opinion.

Were they even problematic over providing a refund?

Actually yes, for my last order from Wayland they took 6 days to return my money when the average online shop takes less than an hour to do the same.

Could you outline why, despite an overwhelming amount of evidence that they are consistently treating their customers extremely badly, you seem to have no issue with TWG, yet appear to want to lay into Wayland at the slightest provocation, just because you didn't get your toys as quickly as you'd have liked?

Because every order I have made at Total Wargamer has been delivered faster that any order I have made from this shop?

Also, TWG isn't even mentioned is this thread and is not much better than Wayland games, what with them advertising themselves as a GW shop despite being consistently gak at selling GW product.



Replies in bold.

Was that good enough for you kiddies?

P.S: Jake, could we have some of the Dark Sword line please?

This message was edited 2 times. Last update was at 2014/04/24 16:31:26


DC:90+S+G++MB++I--Pww211+D++A++/fWD390R++T(F)DM+
 
   
Made in gb
The Daemon Possessing Fulgrim's Body





Devon, UK

No, not even close.

Implying a company is committing a criminal act purely because you're impatient is simply not on.

You've seemed to have some axe to grind against Wayland for reasons that seem totally disproportionate to your experiences with them. But then, your experience in anything at your age is likely to be a tad lacking for you to make an objective assessment I guess.

"the order took too long, so I contacted them to cancel, and had to wait a few days for my money back" would be a valid and balanced complaint based on the information you've presented ITT, accusations of thievery and dishonesty just make you come across as immature and undermine your credibility.

IN MY OPINION.

See, I can use that defence too....

This message was edited 1 time. Last update was at 2014/04/24 17:01:43


We find comfort among those who agree with us - growth among those who don't. - Frank Howard Clark

The wise man doubts often, and changes his mind; the fool is obstinate, and doubts not; he knows all things but his own ignorance.

The correct statement of individual rights is that everyone has the right to an opinion, but crucially, that opinion can be roundly ignored and even made fun of, particularly if it is demonstrably nonsense!” Professor Brian Cox

Ask me about
Barnstaple Slayers Club 
   
Made in gb
Brigadier General





The new Sick Man of Europe

You never really told anyone any details about the orders that forged your opinions on these websites.

This message was edited 1 time. Last update was at 2014/04/24 17:07:32


DC:90+S+G++MB++I--Pww211+D++A++/fWD390R++T(F)DM+
 
   
Made in gb
The Daemon Possessing Fulgrim's Body





Devon, UK

If you can convince me that's in any way relevant to pulling you up for writing what appear to be very unfair indictments of a company for what appear to be very minor infractions, then I'll happily comply.

If you're trying to imply I've got some sort of financial or personal interest in any hobby company, you couldn't be more wrong.

We find comfort among those who agree with us - growth among those who don't. - Frank Howard Clark

The wise man doubts often, and changes his mind; the fool is obstinate, and doubts not; he knows all things but his own ignorance.

The correct statement of individual rights is that everyone has the right to an opinion, but crucially, that opinion can be roundly ignored and even made fun of, particularly if it is demonstrably nonsense!” Professor Brian Cox

Ask me about
Barnstaple Slayers Club 
   
Made in gb
Multispectral Nisse




Luton, UK

 sing your life wrote:

Actually yes, for my last order from Wayland they took 6 days to return my money when the average online shop takes less than an hour to do the same.


The shop may process your refund through their own system, but all that does is send authorisation to their bank to pay the money back to your account, at that point you'll be waiting several days.

“Good people are quick to help others in need, without hesitation or requiring proof the need is genuine. The wicked will believe they are fighting for good, but when others are in need they’ll be reluctant to help, withholding compassion until they see proof of that need. And yet Evil is quick to condemn, vilify and attack. For Evil, proof isn’t needed to bring harm, only hatred and a belief in the cause.” 
   
Made in sa
Longtime Dakkanaut





Dundee, Scotland/Dharahn, Saudi Arabia

 Overread wrote:
Marv why not use Paypal? I used Wayland when I moved around as a student but kept my cards registered to the family home address. Far as I know the paypal method still allows you to enter your own address.


Tried that, PayPal won't let me because of the country I'm working in.
Apparently it's due to Wayland's settings.
I've got my overseas address registered with PayPal, and I use it for other things, but can't with Wayland.

If the thought of something makes me giggle for longer than 15 seconds, I am to assume that I am not allowed to do it.
item 87, skippys list
DC:70S+++G+++M+++B+++I++Pw40k86/f#-D+++++A++++/cWD86R+++++T(D)DM++ 
   
Made in gb
Fresh-Faced New User




My first post - shame it has to go here.

I ordered three weeks ago, I have heard nothing via ticket or email other than receipt of order and payment. I am close to cancelling because I am convinced I am not going to receive my order in any reasonable space of time. Why? Because 1 item has changed status and is now on "special order" - yet there are two problems:

1. The item when ordered was in stock (available! - see comment below).
2. The item is actually available from the manufacturer direct (something I wish I'd know before).

This is supremely disappointing. I've managed to get to my local GW store (~20 miles away) once, and I could have gone to my local independent store (Firestorm actually, who will now be receiving my custom) twice on the weekends (were I not doing other things) - they are ~30 miles away.

One thing that would drastically improve the site: Stop promoting Available items to look like they are in stock (green tick, 3-9 days) - they are NOT in stock, you need to order them, this should be way more obvious, otherwise people are getting duped.

I've given Wayland a deadline. They've already lost this customer for future orders, but I would like my order, or my money back - and at least some communication from them.
   
Made in gb
Grim Dark Angels Interrogator-Chaplain





The Rock

There is a Wayland Games chap on here- seek him out drop him a message?

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Made in gb
Incorporating Wet-Blending





Wales: Where the Men are Men and the sheep are Scared.

Wayland certainly have their problems but don't you think comparing a refund taking 6 days to robbery absolutely ridiculous?


Automatically Appended Next Post:
richrock wrote:
My first post - shame it has to go here.

I ordered three weeks ago, I have heard nothing via ticket or email other than receipt of order and payment. I am close to cancelling because I am convinced I am not going to receive my order in any reasonable space of time. Why? Because 1 item has changed status and is now on "special order" - yet there are two problems:

1. The item when ordered was in stock (available! - see comment below).
2. The item is actually available from the manufacturer direct (something I wish I'd know before).

This is supremely disappointing. I've managed to get to my local GW store (~20 miles away) once, and I could have gone to my local independent store (Firestorm actually, who will now be receiving my custom) twice on the weekends (were I not doing other things) - they are ~30 miles away.

One thing that would drastically improve the site: Stop promoting Available items to look like they are in stock (green tick, 3-9 days) - they are NOT in stock, you need to order them, this should be way more obvious, otherwise people are getting duped.

I've given Wayland a deadline. They've already lost this customer for future orders, but I would like my order, or my money back - and at least some communication from them.


Nothing but good service from firestorm. It's my local store too.

This message was edited 1 time. Last update was at 2014/04/25 07:40:31




 
   
Made in gb
Primered White



Edinburgh, UK

Caveat Emptor!

Ordered from Wayland in the past but now totally sick of them!

Ordered items that were marked "in stock" - received notice they were not. Checked the website and the items were marked "in stock" still!

Paying with paypal amazingly adds 0.30 GBP to your postage cost. Amazingly you do not get told during Paypal checkout but on the page where you finally place the order.


This happened over a year ago and they said they would need "a new software because they had outgrown this one". Strangely it happened exactly like that just recently again.

Maybe cashing in the Paypal fees from buyers? If so then I would have no problem with it IF they said so. If really software issues then I am sorry to say I am not ordering from people that are not competent to upgrade their systems in over a year to match their needs.

Fair enough software costs money but looking at how much Wayland is making and who owns wayland (hint hint) I would expect better. Most of all how can I expect my business to be dealt with any accuracy if even the ordering process is, shall we say, questionable?

The least I can expect is honesty in return for my money.

Edit: Concerning the "super competitive price": I gett he same deal from my local dealer. Maybe because I actually buy my stuff there and don't behave totally inapropriate when I am there?

This message was edited 1 time. Last update was at 2014/04/25 08:41:44


   
Made in gb
Fresh-Faced New User




angelofvengeance wrote:There is a Wayland Games chap on here- seek him out drop him a message?


Because I have contacted them directly and heard nothing. My support ticket is well into it's second day with no acknowledgement - not even to say 'we're looking into it'. That is not good customer service. Mind you, most places would split orders (I miss Maelstrom for this - at least they would ship what they had and let you know when the rest turned up)

carlos13th wrote:Nothing but good service from firestorm. It's my local store too.


Good to hear. Imma pay them a visit next time I get down there and have cash to burn. Are they still down in that arcade?
   
Made in gb
Incorporating Wet-Blending





Wales: Where the Men are Men and the sheep are Scared.

They are about a five min walk away from Cardiff Central train station. Down a little backstreet.



 
   
Made in gb
Decrepit Dakkanaut




UK

Firstorm is a long ways from me, but I've ordered online from them in the past and had nothing but good service.

A Blog in Miniature

3D Printing, hobbying and model fun! 
   
 
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