http://www.dakkadakka.com/dakkaforum/posts/list/7.page JForum - http://www.jforum.net GWs, or ebay so would really appreciate input from you wise dakkaites regarding your knowledge and experiences with online stores. If you just know some online stores then listing them would be great, including ones that are no longer in business so we can make a note that they no longer exist. If you have bought from them and want to share your experiences (good, bad, neutral) along with the approximate date of your experience (so we can measure improvement or decrement) then that would really be appreciated too. If you know of anything that makes specific stores especially interesting (free shipping, high percentage discounts off RRP, etc) then please list them too.

Thanks and much appreciated!]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291415.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291415.page GMT
Darrian]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291424.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291424.page GMT
The best was Hasslefree, they were fast and emailed me when they received the order to confirm the goods I wanted and again when sending the stuff.
The second was Pig Iron Productions, I ordered some heads and everything was ok, but less comunicative and slower sending stuff (20 days vs 6 of Hasslefree)
The third one was Prinz Agust, I had some trouble with the order I placed because I thought I had double ordered some warzone figs, I wrote them to check what happened but with Xmass in between they never checked the order and got to me back, at the end I made another order after xmass and this time everything went smooth.

M.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291434.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291434.page GMT
The War Store: Good discounts, great customer service, and they carry just about every miniature company. Another place I can highly reccomend.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291435.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291435.page GMT GW US Online store if I'm getting over $100's worth. Have ordered online from The Warstore, (now defunct) Battlewagon Bitz, and Hill City Comics in the past with no problems.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291440.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291440.page GMT 40K stuff from [url=http://www.bitsandkits.co.uk/][b]Bits & Kits UK[/b][/url], the best bitz site I've ever seen.

I've got stuff from TheWarstore, but mostly BattleTech. Ditto for Exodus Road Hobbies (though they do Star Ship Troopers as well).

eBay for all my Necron stuff, Warhammer Quest stuff and Space Hulk stuff.

And for virtually everything else 40K, [url=http://www.maelstromgames.co.uk/][b]Maelstrom Games[/b][/url]. Good discounts, periodic sales, and free shipping to [u][i]anywhere[/i][/u] in the world.

BYE]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291493.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291493.page GMT ]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291591.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291591.page GMT
Great Canadian Miniatures. GW Retail product at a discount.
http://www.gc-minis.com/

Infinity, a UK company. I don't know what they carry exactly. I was pointed here after looking for Mongoose stuff that was discontinued last Christmas.
http://www.iguk.co.uk/

Noble Night games. This is an American company. They specialize in out of print.
http://www.nobleknight.com/

And don't forget Reaper of course.

There are any number of Powerseller stores on Ebay.

Note that the only one I have actually used is the Warstore. That, and guys on Ebay.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291592.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291592.page GMT GW Retail product at a discount.
http://www.gc-minis.com/[/quote]

If you don't mind a 4 month wait while one of their delivery guys walks to your house, or the stone-age billing options (last I heard they didn't accept Morse Code, but had added smoke signals as a new option).

BYE]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291614.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291614.page GMT GW Retail product at a discount.
http://www.gc-minis.com/[/quote]

If you don't mind a 4 month wait while one of their delivery guys walks to your house, or the stone-age billing options (last I heard they didn't accept Morse Code, but had added smoke signals as a new option).

BYE[/quote]

ha. I have never used them, but I know people who have. They also take Paypal these days .]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291618.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291618.page GMT
Battlewagon bitz are probably the best bitz service available, good prices and reliable (despite GWs underhand tactics)

wargamesworkshop are mega fast and quick to reply to emails, I have always had great service from them

Arcane Miniatures and Oracle games are ok, take a little longer than the others.

Miniatures by post are a good company with some great deals and special offers

My current favourite online retailer can be found at http://www.railmodjunction.co.uk/ they have the best UK discounts for off the shelf GW stuff. their postage rates are reasonable and you generally have your items within a week. Note: they dont actually charge your card till the items leave them so keep this in mind, this nearly caught me out when I thought the money had already left my account.
]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291626.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291626.page GMT .[/quote]

Not for international customers. And if you use a credit card they'll ask you to scan the front and back of it and either post or [i]E-mail[/i] it in.

Considering I've never had this problem or that many hoops to jump through with anyone else on the internet, for years - [b]ever[/b] - I'm wondering why they distrust technology so much?

BYE]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291657.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291657.page GMT .[/quote]

Not for international customers. And if you use a credit card they'll ask you to scan the front and back of it and either post or [i]E-mail[/i] it in.

Considering I've never had this problem or that many hoops to jump through with anyone else on the internet, for years - [b]ever[/b] - I'm wondering why they distrust technology so much?

BYE[/quote]

ah ah-right. Yeah, that's weird.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291662.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291662.page GMT http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291669.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291669.page GMT https://oldglory15s.com/catalog/index.php

War Store - neutral. In the end I received everything I ordered, but took a lot of work to make it right.

Hirst Arts - fast delivery and quality products.
http://www.hirstarts.com/

Amazon.com - used books. Not a single seller, but the used books offerings on Amazon are becoming my favorite place to get new/like new books for cheap.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291677.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291677.page GMT
Sabol - for cases http://www.saboldesigns.net/home.html

for magnets http://www.gaussboys.com/

All three (four) of these sites were great. Good communication, quick shipping.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291736.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291736.page GMT The one problem I have with tWS is they seem to have a breaking point of 10 items, after which things can get dicey. You might get what you wanted, you might get something else, you might get a bonus. To their credit though, they always make it right in a hurry, and even when they accidentally send you an expensive boxed set instead of what you wanted, they tell you to just keep it. If I wanted something in a hurry I might be annoyed, but over the long term their mistakes just help me.
Generally though, they are very nice to work with, and make very few mistakes. You do need to keep on them sometimes about items that were out of stock. Come to think of it, I need to email them about an order...

I have also gotten a fair amount off eBay, which is good for deals, but sometimes a little spotty, as eBay generally is. I would say 90% happy, with a dozen or so auctions that were either not exactly what I thought, or very slow, arrived damaged, etc. ]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291742.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291742.page GMT
However the price of their battlewagon selection has become outrageous.

So I'm waiting to see how things turn out for BitKingdom. They have great prices on everything but what I need at the moment. ]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291841.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291841.page GMT http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291977.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291977.page GMT
I used Battle Wagon Bitz with no problems before it went to the Warstore. I haven't ordered bitz through the Warstore, yet, but I'm sure you won't have any problems with Neal and his crew.

I also use ChaosOrc and have had absolutely no problems. Their prices are good and their shipping prices are astoundingly cheap. The best part is that they carry OOP items which can come in handy, like when I was looking for the older Razorback and 2nd Edition Devastators, which you probably cannot find except on eBay.

I have used Bartertown also, and have had all successful purchases and trades. It's a good place to use, but you'll need to patient to set up the ideal transaction, such as those where you are offering specific miniatures and are only looking for specific miniatures in return. It's a great way to save money, but I wouldn't recommend it if you need something with a deadline for a tournament or something.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291986.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/291986.page GMT FLGS or GW's own online store, and that was from TheWarstore.com. Made a bitz order over the phone, was quick and easy and got my stuff in less than a week. There was one mistake in what I got vs what I ordered, but that was fixed right away, so overall great service.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292062.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292062.page GMT
They made me laugh.

Neal has also been quite good with the orders I've made. They forgot to include a Hatchetman 'Mech in one order despite charging me for it. I E-mailed them and less than a day later Neal E-mailed me back to say he'd throw it into the other order I had made that hadn't shipped yet.

Compare that to, say, Forge World, where it took them over a month to write back to me saying '[i]We don't owe you anything[/i]' (exact words). Sums up GW pretty nicley if you ask me.

BYE]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292178.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292178.page GMT
I've used Bitzbox for plastic bits, fantastic, really quick.

I get my plasticard from mainlytrains, a little pricy, but huge range and lightning service.

I'm waiting on an order from wargamesempire from 2 weeks ago, they're waiting for stock of vallejo paints. In fairness to them, they did offer me a refund after 10 days, but I'd rather just get the stuff....Their site's down for repairs at the moment.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292200.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292200.page GMT
[url]http://www.scrapdragon.com.au/[/url]

has most GW products, plus stuff from Pig Iron, and other companies.

20-25% off in most cases

also fast delivery, and order tacking

LL]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292250.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292250.page GMT
Also, I would like to add that TheDropZone is someplace to avoid like the plague.

Although I haven't seen him online in a long time, I do know that he reopened his shop at one point in a new mall (In North Carolina, or wherever he was).
I think we all remember what a fiasco THAT MAN turned out to be.

Eric]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292380.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292380.page GMT
The War Store (www.thewarstore.com)

... for many of the reasons noted, and being close like Wehrkind is a plus. They do seem to confuse my orders from time to time but a quick call and things are made right, quickly. The amount of non-GW stuff in the online store is a real draw for me, and cheap set shipping is nice as well.

Though until the last year or so I used to order all things GW from ...

Chaos Mail Order (www.chaosmailorder.com)

... out of Indiana, back when they gave you free shipping over $75. Not it's $100 and I find myself buying entire armies a lot less often (), but when I was buying loads of stuff with my brothers everything came from CMO for us. I think their discount on PP stuff is a little better than most places, maybe 5% better or so.

I've also ordered from ...

Sci Fi Genre (www.scifigenre.com)

... when in need of more trays for my not-so-handy Reaper army transport, and was generally happy with the experience, though any more I just get the trays off eBay from [url=http://stores.ebay.com/Sci-Fi-City-Online_W0QQ_trksidZp1638Q2em118Q2el1247]Sci-Fi-City-Online[/url]. Free shipping over $20 ftw.

- Salvage]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292384.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292384.page GMT
All three ship fast, good communication. Have discounts on tehir models.

everyone knows the warstore addy, chaosorc is:

http://www.chaosorc.com/

]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292588.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292588.page GMT http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292619.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292619.page GMT
When I lived in the US, I used them and GCM always took forever to mail out the order. Mind you, this was during a time when it was good for someone from the US to order from canada, now its the other way around.

My order generally took 2+ months to arrive, very bad communication.
BUT I did get my order, and for cheap during that time, so not a huge issue.

Newwave is thankfully dead, even though they operate CoolMiniOrNot.
The DropZone is likewise thankfully dead.

I ordered from both at one point, glad I actually got my stuff even though it took a year in one case.

I haven seen Zuzzy battlemats listed yet. Great people to order from with a rather unique product. Highly recommended.

Foam By Mail is great for cheap foam if you make your own figure cases. Fast shipping even to Old Blighty.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292782.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292782.page GMT
I have an extra query... if you buy from stores outside your own country, do you have to pay import tax, and if so what is the rate for your country (for example, the UK is 17.5% VAT plus extra tax on top of that for certain types of goods).

Thanks!]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292784.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292784.page GMT
When I lived in Seattle, and ordered from GW UK, the VAT was removed from the order and I was not charged an import tariff. But I think it is a game of chance there. Your order might be held up at customs awaiting extra tariffs to be paid, making the order QUITE pricey.

Now that I am in the UK, I order from the US, and havent seen any import duties so far. I am dreading the day when it does happen though.

On a related note, I notice that most plaes that send miniatures across the border, whether to US from canada, UK to US, US to UK, they list the declaration as "Toy Soldiers almost always, so maybe that has something to do with the lessened risk of duties.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292791.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/292791.page GMT
Our local group has ordered magnets from [url=http://www.kjmagnetics.com]K&J Magnetics[/url] and liked how it turned out, but it was only once, so that's very anecdotal as far as quality of service.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/294425.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/294425.page GMT UK is 17.5% VAT plus extra tax on top of that for certain types of goods).[/quote]

In Australia, items coming in by post don't attract any fees or taxes unless they're worth over AU$1000. After that, they do attract GST (10%) and I believe there are some customs duties as well, but I've never bothered looking into it as I just keep my orders undr $1000

]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/294439.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/294439.page GMT

BYE]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/295346.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/295346.page GMT
That, and Canadians should always use USPS over UPS. damn ferriners with their fancy acronyms.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/295371.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/295371.page GMT
http://www.hirstarts.com/index.html

for terrain projects. ]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/295527.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/295527.page GMT GW. I don't have any first hand experience, but my room mate seemed to like them. ]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303106.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303106.page GMT
Only war you need to know. I'm sure that there are other great vendors online, but Neal has my loyalty.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303191.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303191.page GMT
A month ago I ordered a load of Vallejo paints, ghazkull thraka and tools (including brown stuff) and on their site was a promise that if you're order wasn't recieved in ten days they would refund you, so I assumed this would be a fairly quick service. After ten days and no order I emailed them, to discover that the vallejo paints were out of stock currently and they were waitning for a new stock delivery. I said I'd wait, I didn't want the refund (they did offer), but was a little miffed seeing as I had specified on the order I would take part delivery if any items were out of stock, I wouldn't mind getting the tools to build Ghazkhull before the paints, naturally.

So, a week later, I'm informed that the vallejo paints are in stock and the order is being sent out in two boxes, so not to worry if one arrives before the other. The box with the paint and half the tools (including an incorect paintbrush) arrives two days later. I email them 5 days after that to tell them that half the order is still AWOL and that I recieved the wrong brush. They immediately tell me that if the order doesn't arrive in three more days they'll send me a replacement via special delivery, and that because of all the delay, I can choose myself a selection of Vallejo paints free of charge.

Finally, on Saturday I recieved the other half of my order, with 5 free Vallejo paints, and a free citadel brush set they hadn't mentioned, instead of the standard brush they forgot. I'm still waitning for some green stuff, but that was because I ordered brown stuff, which the is no longer supplied to them.

Overall, I'm actually surprisingly happy with them. They were polite, apologetic and quick with responding to my complaints and they went that extra mile to keep me happy. I assume this series of delays was a freak, and TBH, I would order from them again, if only on the promise of a load of free crap if they mess up!

Here's my rating for www.wargamesempire.co.uk (site is currently down for maintenance)
Ease of use: 4/5 The website was simply laid out (we'll see how the new site is)
Price: 4/5 Not the absoloute cheapest I've ever seen, but discounts on everything
Speed: 1/5 This order was LATE! I can only speak for my experience
Customer service: 5/5 A couple of my emails took a while to get responses (2 days max), but replies were curteous and helpful. Free stuff was nice.

I reccomend tentatively. Hope that helps.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303255.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303255.page GMT
Warstore--if you ask questions via email, and aren't ordering...yeah, good luck getting a reply.

I've had otherwise similar experiences to what HBMC has, albiet when I order from a UK site and it takes 6 weeks to arrive...it's like Xmas it's such a surprise...because I've bloody forgotten I spent 50$. Wait, what's my name?

Damn, see?

I can't beat the FLGS for price most times, but if I ever need to special order I do it from the internet.

I usually avoid companies I cannot call and get someone to answer immediately, which is sadly alot of places these days...]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303282.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303282.page GMT UK, it was around the time of the big UK postal service strikes, and it was rapidly heading towards Christmas - clearly not a quiet period of the year for any postal service. My order was large enough to be put into 7 different boxes, and despite all of this, and with free shipping and no insurance, only 1 of them went missing. And that was replaced after the New Year towards the end of January. For free.

That's impressive.

BYE]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303310.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303310.page GMT
Can you express 'big' in US Dollars?]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303331.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303331.page GMT Apocalypse Templates.
2 Vortex Grenade Templates.
New Necron Lord
Baneblade
Necron Monolith Phalanx X2
Imperial City

So, yeah, big order.

BYE]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303341.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303341.page GMT http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303378.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303378.page GMT http://www.bitzbox.co.uk. An excellent site for bitz from virtually all plastic kits. Free shipping in the UK for orders over £30. Would reccomend. They were out of stock for a couple of items I wanted - a quick email and they topped their stock up for me! Will use them again.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303385.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303385.page GMT UK is http://www.giftsforgeeks.org.uk/.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303386.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303386.page GMT http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303826.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303826.page GMT http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303831.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303831.page GMT http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303861.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303861.page GMT
Sabol - for cases http://www.saboldesigns.net/home.html

for magnets http://www.gaussboys.com/

All three (four) of these sites were great. Good communication, quick shipping.[/quote]

Have not ordered from them but after taking a gander at gausboys.com they beat every other company I have ordered rare earth magnets from by about 50%. Thanks for posting that one! They will become my one and only source or Rare earth magnest from now on.

Meph]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303924.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/303924.page GMT
I would absolutely recommend The Warstore for anyone's online wargaming needs.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/304039.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/304039.page GMT UK is http://www.giftsforgeeks.org.uk/.[/quote]

I've used them a couple of times from payment to having it in your grubby little mitts is around the week mark, and it's always worthwhile checking out the postage options (there is a break point where it becomes much cheaper to use courier). Having said all that they offer really good discounts all the time I mean £36.50 for a battleforce!]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/304058.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/304058.page GMT
-ChaosOrc.com: Simply awesome. I order from them regularly. Great communication, quick shipment, always a pleasure to buy from.

-NobleKnightGames.com: I've ordered from them a few times. Prices aren't as good as ChaosOrc on GW btu they have a larger selection (esp. OOP stuff). Being fairly local (WI), shipment is usually quick.

-TheWarStore.com: Used to order from them years ago. I stopped after I clearly stated for them to send via USPS (as I can't pick up UPS where I live) but they still sent via UPS and then acted like I was an idiot because they didn't notice that I requested it sent a different way during checkout and a separate email. Neil did make it right but it was a hassle and soured my experience...

-PrivateerPress: Ordered some bitz from them once. REALLY quick shipment, easy to navigate, a lot like how GW.com used to be

-TinDictator.com: Ordered some EM4 minis. Took over a week for them to let me know when they shipped and told me the entire order shipped however, when I got it, 2 items were backordered with no expected shipdate. Subsequent email told me they were shipped USPS first class last Tuesday however I'm still waiting for them...]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/304481.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/304481.page GMT http://www.wargamingworld.co.uk/store/index.php

I've found cheaper places for PP products in the UK but they all charged for delivery, and as the items I purchased were relatively cheap (£18 & £7) this was an ok option, both packages turned up within 2-4 working days.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/305180.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/305180.page GMT
Warstore--if you ask questions via email, and aren't ordering...yeah, good luck getting a reply.

[/quote]

I’ve emailed Neal with questions (and no order) on four occasions and received an informative response within the same day every time.

I’ll also add myself to the list of people with great experiences from the Warstore.
]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/305195.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/305195.page GMT UK is http://www.giftsforgeeks.org.uk/.[/quote]

I've used them a couple of times from payment to having it in your grubby little mitts is around the week mark, and it's always worthwhile checking out the postage options (there is a break point where it becomes much cheaper to use courier). Having said all that they offer really good discounts all the time I mean £36.50 for a battleforce![/quote]

That's worth knowing, thanks. I'll probably use them soon for a nice big fat order!]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/305299.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/305299.page GMT http://www.dakkadakka.com/dakkaforum/posts/preList/211692/306893.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/306893.page GMT GW Retail product at a discount.
http://www.gc-minis.com/[/quote]

If you don't mind a 4 month wait while one of their delivery guys walks to your house, or the stone-age billing options (last I heard they didn't accept Morse Code, but had added smoke signals as a new option).

BYE[/quote]

smoke signals huh? what's a smoke signal worth nowdays?]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/307094.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/307094.page GMT
Compare that to, say, Forge World, where it took them over a month to write back to me saying '[i]We don't owe you anything[/i]' (exact words). Sums up GW pretty nicley if you ask me.

BYE[/quote]

shoot I remember when GW used to tell you to keep the incorrect item and they would ship the correct item. I guess too many people were getting "incorrect shipments" and were abusing GW... Well, maybe ... ]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/307095.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/307095.page GMT
http://www.barrule.com/Workshop/products.html

will post when I have done so
]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/307586.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/307586.page GMT YMMV on shipping.

K&J Magnetics - Made the mistake of ordering via UPS and got nail on brokerage fees, which nearly doubled price of my order.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/309563.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/309563.page GMT YMMV on shipping.[/quote]

That's an understatement. Friend of mine had to wait several months for his order to arrive.

Basic lesson to learn here is use GCM if you live in Canadia, otherwise order from a company who has joined the 21st Century and understands online shopping.

BYE]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/309788.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/309788.page GMT
DragonForge: Responded to my premade bike bases question here on Dakka. Exactly what I was looking for and they even knew that my Ork Warbikerz would fit the base! Ordered Friday, received today (Monday!). Awesome stuff, beautifully molded with no bubbles and very little flash. Looks like I'll be ordering from them again!

BitsAndKits.co.uk: Ordered a slew of Ork bitz. Though the website didn't update the delivery status in "My acct", my order was sent the next day and I had it 5 days later. Good prices, nice selection. Will order from them again.

Bitzbox.co.uk: Again, I ordered a slew of bitz. More expensive than bitsandkits but had some stuff they didn't have. I held off ordering because I was assured via email they would have Warbiker bitz by "the end of the week". Friday came and went and no Warbiker parts (so I ordered them from bitzandkits) but I did place an order. Not sent until the following week and, when I received it, the package was missing one very large bit (WFB Giant Hanging Cow). When I asked via email about it, they simply refunded the price of the bit, neither offering to send a replacement or an apology. I won't be ordering from them again.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/317610.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/317610.page GMT UK is 17.5% VAT plus extra tax on top of that for certain types of goods).[/quote]

Hi Legoburner

Myself and a few like minded local gamers have been placing combined orders to US GW mail order since last year, because of how much cheaper GW is in the US.

With the recent website upgrade they are now charging VAT 10% (in Australia it is called GST). But it is still 30 to 35% cheaper than Aust RRP.
Sounds like we may have to look at the warstore now because they don't charge GST (yet).

Anyway, have placed several orders with GW US mail order under $1000. Never had any issues with supply. Delivery has always been complete regardless of item quantity or order complexity. Quickest turnaround was about 4 days from Tennessee warehouse to regional Australia! Bloody amazing!! Would not have been any quicker from GW Australia? Slowest was about 2 1/2 weeks.

It is a shame that their bitz service has been gutted. It was very cool being able to order anything by part number. I am a little concerned that the changes we have seen to the website will somehow translate to a decline in service? "spider senses are tingling". Currently have advanced orders for 5th ed 40K, so will let you know if anything goes wrong....]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/318042.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/318042.page GMT
SciFiGenre - Outstanding Web-Site order tracking.

Both are about the same price wise and neither charge "out-of-state" tax like GW does.

DickBlick.com best prices on those Series 7 brushes and other misc. art goodies... never had an issue.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/319096.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/319096.page GMT http://www.scalecreep.com/catalog/

Not really a lot pertaining to 40K, but a good store nonetheless. I've never had a problem with them, then again I usually visit the B&M store ]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/319170.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/319170.page GMT GW used to tell you to keep the incorrect item and they would ship the correct item. I guess too many people were getting "incorrect shipments" and were abusing GW... Well, maybe ... [/quote]

Often GW were quite happy to send the correct item regardless of what they gave you. Two good examples from a while back:

1. Made a big order, and included in it were two blisters of Spore Mines. Order arrives, but no Spore Mines. In their place? Grey Knight Terminators w/Psycannons. Score! I let them know, and they send me the Spore Mines at no extra cost.
2. Did another order, and part of that was an old Cadian Lascannon team. Instead I got a blister that had the old Cadian Mortar team in there. I'm a completist, so I couldn't stand having only a single Cadian Mortar, so I had to have two more. As it happens, the only reason I didn't order any Cadian Mortar blisters is because they weren't available on the site. Interestingly the Lascannon Team Blister and the Mortar Team Blister share the same product code. Anyway, I E-mail them, explain the incorrect product, but then ask if I can order more Mortars. They say I can't (which is odd as they clearly have them), but say they're going to send me the Lascannon anyway, which arrived a week later, at no additional cost. I did an order later on and bitz ordered the Mortars (you could get them as Bitz it turned out).

This is why I love GWUS Mail Order. Not only am I getting a stupid deal from ordering from them (sometimes 40% off compared to the prices here in Oz, and that's after shipping), but they deliver light lightning (never had an order take more than 2 weeks to get to Oz, and it's usually only 6-7 working days), and they correct mistakes without hesitation. Unlikes, say, Forge World, their heart is in the right place when it comes to customer service, and I've never had any trouble with them.

Of course, with their bitz service gone and their website a slow quagmire of terrible flash windows, I haven't ordered there in quite some time, but come the end of the year when I do my Crusading Marine army I'm sure I'll head back to pick up those Grey Knight Weapon packs... if only I could find somewhere to offload all the swords...

BYE]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/319173.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/319173.page GMT
[url=http://www.exodus-road.com/]Exodus Road Hobbies[/url]

They're not 40K, but do do SST, Battlefield Evolution and, most important of all, Classic BattleTech. It's a great site with good discounts. I did a fairly large order, around US$600 including shipping, and the owner sent me some free stuff - and actual useful free stuff, as in stuff I would have bought anyway had it been in stock on the website.

So I'm very happy with them. It's my third order with them (a friend of mine did two there, and he was also impressed), so yeah, include them as well on whatever you're doing.

BYE]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/319176.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/319176.page GMT
Im also a seller of products on line from my own website with good customer feedback and developing a nice fan base/following.

]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/319273.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/319273.page GMT [url=http://www.exodus-road.com/]Exodus Road Hobbies[/url]

They're not 40K, but do do SST, Battlefield Evolution and, most important of all, Classic BattleTech.[/quote]Sweet! That is indeed most important. Thanks for the new source for Mechs!]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/320207.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/320207.page GMT Fair deal i believe. Its a good site if you want Eldar (good or evil), SM, and Catachans.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/320627.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/320627.page GMT UK), Old Crow miniatures (UK), Over the Wire Games (UK), Black Tree Design (then Harlequin), and American GW mailorder. I've also ordered from Rattlehead Games, Brookhurst Hobbies, Dungeontrader, and of course, Neal at the Warstore.

Usually what I look for when ordering online/over the phone:
1. Courtesy and Communication: let me know you got the payment, when you're shipping, etc. If I send you an email, reply with reasonable speed. I've never had a problem with any of the aforementioned companies, be they bigger companies like GW, or smaller mom & pop operations like The Warstore (where I got to talk wedding plans with Neal's fiancee once) and Rattlehead.
2. A decent web site with adequate pictures, and lots of ways to contact them (not just email, but a phone number and physical address listed).
3. Good prices and good shipping prices.
4. A good selection. I often use the internet to find unconventional minis (i.e. not FOW, GW, Rackham or PP). Now it's becoming less of an issue, as everyone carries Martian Zouaves and Weird War I Turks (or so it seems), but even so.

So far, I haven't had to pay an import tax, nor a state sales tax, nor have I found myself over a barrel with shipping.

Warstore is my first stop, almost always. ]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/320735.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/320735.page GMT
though now after reading through this thread i am tempted to order something from this legendary "Neal" and the Warstore.....]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/321140.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/321140.page GMT
-Funk]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/355750.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/355750.page GMT
Let it go, man.]]> http://www.dakkadakka.com/dakkaforum/posts/preList/211692/355862.page http://www.dakkadakka.com/dakkaforum/posts/preList/211692/355862.page GMT