So i have decided to order the BA Battleforce, which is only £56 on WaylandGames. I have heard a lot of negative comments about them and numerous other sites (maelstrom..) but I have also heard pretty good reviews. So Dakka, Help me decide, should I order from them tonight?

I use Wayland all the time and say yes you should.

I've had good service from Wayland - I tend to make smallish orders

I've placed both large and small orders with them and I've had no complaints.

Thanks for considering us Tyriion.
We are not perfect but we do our best to improve continuously.

I here they fill their orders and pay their distributers.

The only complaints I've ever had were with the old stock system where you could order stuff they didn't have and end up waiting for it to arrive

now with actual 'live' stock levels they should be a decent choice

Although I have had bad experiences with Wayland, I'm a firm believer in YMMV, so I reckon you ought to place an order with them and judge for yourself.

Ive had maybe four orders the last 3 years, I don't own many minis, never once went wrong though, and I think the longest I've waited for postage is ten days.

WG are good for me... Id happily use them again. The one time I didn't use them and went with Maelstrom-fething-games...

The less said about those bastards the better.

I've ordered from them whilst living in the UK, they were not the fastest but then the savings were exceptional and I was very pleased with the level of service.

They aren't the fastest by any stretch, but yes, the service is excellent.

 BrookM wrote:
They aren't the fastest by any stretch, but yes, the service is excellent.

I dunno I know its anecdotal evidence, but the were pretty damn quick for me and I'm the other side of the world

 motyak wrote:

 BrookM wrote:
They aren't the fastest by any stretch, but yes, the service is excellent.

I dunno I know its anecdotal evidence, but the were pretty damn quick for me and I'm the other side of the world

It differs from person to person, but I had to wait ages for a mini to be sent out, took close to a month all told before I got a shipping confirmation and it was sent out after I contacted them asking them how long it would take, as a deadline was looming. Now before the apologists stomp in, I ordered the mini well in advance, nothing last minute here!

 BrookM wrote:

 motyak wrote:

 BrookM wrote:
They aren't the fastest by any stretch, but yes, the service is excellent.

I dunno I know its anecdotal evidence, but the were pretty damn quick for me and I'm the other side of the world

It differs from person to person, but I had to wait ages for a mini to be sent out, took close to a month all told before I got a shipping confirmation and it was sent out after I contacted them asking them how long it would take, as a deadline was looming. Now before the apologists stomp in, I ordered the mini well in advance, nothing last minute here!

Yeah thats why I said 'I know its anecdotal evidence', because it differs from person to person. But that is a shame your experience wasn't good.

 motyak wrote:

 BrookM wrote:

 motyak wrote:

 BrookM wrote:
They aren't the fastest by any stretch, but yes, the service is excellent.

I dunno I know its anecdotal evidence, but the were pretty damn quick for me and I'm the other side of the world

It differs from person to person, but I had to wait ages for a mini to be sent out, took close to a month all told before I got a shipping confirmation and it was sent out after I contacted them asking them how long it would take, as a deadline was looming. Now before the apologists stomp in, I ordered the mini well in advance, nothing last minute here!

Yeah thats why I said 'I know its anecdotal evidence', because it differs from person to person. But that is a shame your experience wasn't good.

Still, despite this one experience, I'm not going to tell people to stay away. I'm not going to base this all off one experience. Their service is excellent and fast, unlike what one Belgium hating prat might claim.

All my orders have taken a long time to dispatch. If you want it for Christmas I wouldn't recommend it.

My experience with Darksphere has been excellent though.

rich1231 wrote:
Thanks for considering us Tyriion.
We are not perfect but we do our best to improve continuously.

I've been a detractor of Wayland in the past, but I've got to agree.

I was originally not going to order again, but decided to give them another chance now that the live stock system is up. If you order what's in stock, then they'll send it out right away. I placed three test orders since that system went live and had nothing but prompt service.

I ordered some paints and it took them 1 week before they sent it out also what was listed as in stock turns out was no stock.

If your looking for models, they are a good place to buy, if your looking for paints where is small savings might aswell but it in shops.

Wayland are one of the few webstores that is currently bothering to communicate and also ship all of its orders on time.

Ordered from them in the past, and if not for the GW embargo, I'd probably still be ordering. Always had good experiences, and relatively quick turnaround on orders.

 Tyriion wrote:
So i have decided to order the BA Battleforce, which is only £56 on WaylandGames. I have heard a lot of negative comments about them and numerous other sites (maelstrom..) but I have also heard pretty good reviews. So Dakka, Help me decide, should I order from them tonight?

Only if you dont mind waiting a long time to get it. GW stuff from them can take over a month to get to me, even when the item was suppose to be in stock.

Was it in stock or just showing green (High Availability)? Click the item to see the live stock status.

For me Wayland has been good overall. Some things has taken a long time to arrive (old stock system), some stuff has gotten to me ASAP. When there is a problem their customer service people have been really quick in responding and helping out.

I would recommend not order on out of stock items unless you are not in a hurry at all. Ignore the colours completely, they're meaningless.

Are they still using the old made up stock level colours

I thought they'd gone to live stock levels....

(checks site)

now that's just stupid. If you've got live stock levels show the numbers on the list, don't make us click through to the item

(especially as you can order direct from the list and never see the 'green' item is not actually available)

Can't recommend them enough.

Also, you can't please everyone - the live stock levels are on there, I don't personally see the problem with having to click through to a product. I can;t think of any other site where it displays stock levels against an image thumbnail

Place your order. If you have any hesitations about the delivery time, call them first to check on Tel: +44 (0)1702 668750

The problem is that you can buy the item without seeing whether or not it is in stock, but still see the same stupid green dot that doesn't mean anything and is misleading.

Everyone in this thread now knows though, that you need to click through each item and look at the actual stock levels.

The dots refer to availability not stock I believe.

So it is an indicator of how quickly stock can be procured from suppliers.

You then click on the item to see stock levels so all of the information is available to you to make a decision.

Seems pretty straight forward to me.

I placed an order 3 weeks ago. Wasn't in stock, but was due in within 3 days. However, still not in stock, and now says 8 days.

 Tyriion wrote:
So i have decided to order the BA Battleforce, which is only £56 on WaylandGames. I have heard a lot of negative comments about them and numerous other sites (maelstrom..) but I have also heard pretty good reviews. So Dakka, Help me decide, should I order from them tonight?

Nope. Nyet. Geen. Jo. Heç bir. Ez. No. Ne. Nej. Neniu. Ei. Aucun. Etc...

 notprop wrote:
The dots refer to availability not stock I believe.

So it is an indicator of how quickly stock can be procured from suppliers.
You then click on the item to see stock levels so all of the information is available to you to make a decision.
Seems pretty straight forward to me.

 frozenwastes wrote:
The problem is that you can buy the item without seeing whether or not it is in stock, but still see the same stupid green dot that doesn't mean anything and is misleading.

you can buy the item without seeing whether or not it is in stock

In fairness.

Rich told me recently when I fed back the same thing, that they are planning on doing away with the traffic lights and putting the stock numbers on the "cat pages". Which I presume is catalogue pages. Though I'm not sure which of the several layers it will be on. Hopefully all of them.

Dark Sphere are posting GW again. They trounce Wayland.

I have had issues with Waylands speed before now, to be honest its the main reason why I switched to Maelstrom in 2009 or so.

They aren't extremely slow but my orders were being delivered about a week later than they should have been.

UltraPrime wrote:
I placed an order 3 weeks ago. Wasn't in stock, but was due in within 3 days. However, still not in stock, and now says 8 days.

Did the day countdown on your product also go from 0 to -1?

 BrookM wrote:

UltraPrime wrote:
I placed an order 3 weeks ago. Wasn't in stock, but was due in within 3 days. However, still not in stock, and now says 8 days.

Did the day countdown on your product also go from 0 to -1?

Yes

I ordered from them, with a product that hadn't been released yet, and they had it marked as shipped before I was expecting the release date. I know it has often taken 1-2 full weeks to get anything from the UK to my doorstep, so I'm sure my box will be waiting for me when I get home from work today or tomorrow. As long as Gorgalla, lord of the international postal service, and devourer of minis, hasn't gotten my package. Damn you Gorgalla...

Tell me about it, parcels from the UK to me are always a pain in the bum and taking well up to a month. Parcels and mail from the US though.. As if by magic, no more than a week!

 BrookM wrote:
Tell me about it, parcels from the UK to me are always a pain in the bum and taking well up to a month. Parcels and mail from the US though.. As if by magic, no more than a week!

Ah, so I'm not the only one! Would those UK parcels happen to be delivered by some shady non-labeled-van-driving freelancer later in the day, instead of being delivered by the regular PostNL parcel service, as well? because my issues with shipping delays on UK parcels started when Royal Mail started using that abysmally dysfunctional company instead of PostNL, more or less.
I still think the three parcels that went missing since (and have been replaced by the respective stores, as they went missing in transit) will probably have gone missing somewhere in that last stretch. seriously, dozens and dozens of parcels from the UK in the preceding few years and nothing ever went missing, until those yokels took over... gah!

...guess I had to vent a little, there

Bolognesus wrote:

 BrookM wrote:
Tell me about it, parcels from the UK to me are always a pain in the bum and taking well up to a month. Parcels and mail from the US though.. As if by magic, no more than a week!

Ah, so I'm not the only one! Would those UK parcels happen to be delivered by some shady non-labeled-van-driving freelancer later in the day, instead of being delivered by the regular PostNL parcel service, as well? because my issues with shipping delays on UK parcels started when Royal Mail started using that abysmally dysfunctional company instead of PostNL, more or less.
I still think the three parcels that went missing since (and have been replaced by the respective stores, as they went missing in transit) will probably have gone missing somewhere in that last stretch. seriously, dozens and dozens of parcels from the UK in the preceding few years and nothing ever went missing, until those yokels took over... gah!

...guess I had to vent a little, there

Squeeeeeee~! I'm not the only one either!

Yes, yes indeed it went downhill fast lately. I'm still waiting on the delivery of a pair of books from another company that's getting close to a month of transit time now.

Wayland are my 'go to' supplier for all things gaming related and have been for some time now. I always experienced delays with Maelstrom and gave up using them some time ago. I have experienced delays with Wayland but nothing excessive and almost always it has been due to awaiting stock from the manufacturer which is understandable. There will always be people who have had bad experiences or delays; you can't please all of the people, all of the time but you shouldn't let a couple of anecdotal bad experiences colour your perception of a store. Some people have had delays; the vast majority of customers are happy with the service they get.

 filbert wrote:
all of the time but you shouldn't let a couple of anecdotal bad experiences colour your perception of a store. Some people have had delays; the vast majority of customers are happy with the service they get.

By the same token you shouldn't let a couple of anecdotal stories of good experience colour your perception. Are the vast majority happy, its extremely hard to tell given the paucity of evidence. I suspect the vast majority of people are fairly indifferent.

Palindrome wrote:

 filbert wrote:
all of the time but you shouldn't let a couple of anecdotal bad experiences colour your perception of a store. Some people have had delays; the vast majority of customers are happy with the service they get.

By the same token you shouldn't let a couple of anecdotal stories of good experience colour your perception. Are the vast majority happy, its extremely hard to tell given the paucity of evidence. I suspect the vast majority of people are fairly indifferent.

If the vast majority of their customers weren't happy with them, they probably wouldn't be in business and certainly not for as long as they have been. More to the point, if the vast majority weren't happy, I doubt the owner would have the stones to come on here and post. As per usual with the internet, there will always be a vocal minority of people with bad experiences - by it's very nature, if you have a bad experience you are more likely to post and complain about it with others. You are unlikely to do that when your transaction is as expected however.

As I said I suspect that the vast majority of people are indifferent.

I should note that I am not denigrating anyone's experience here, just that a little perspective should probably be noted. If Wayland are anything like the size Maelstrom were (and I think the two are of comparable size) then Wayland turn over in the hundreds of thousands, if not millions of pounds worth of transactions. That's quite a lot of business to be dealing with. I think we can safely assume that most customers receive their goods as expected in a timely fashion. Obviously, some people don't or haven't in the past, sometimes due to their own misinterpretation of stock, sometimes due to other factors but it is something Rich and his team have acknowledged and are moving on with just as any customer faced business does. I think they deserve a bit of kudos for their efforts in getting a new website up and running - ultimately, people asked for stock levels and that's what has been delivered.

There was a couple of issues where my order arrived a little off schedule, about a week off. Apart from that, nothing negative.

Thanks everyone.

We do listen, and I hope you can see that we are constantly striving to improve what we do.

One quick one, the traffic light system... we implemented based on customer demand many moons ago. The issue is whatever we do, some will like it, some will hate it and some wont care but its a balancing act sometimes to tread a path that follows the opinions of the majority of customers. We do sometimes get it wrong though.

rich1231 wrote:
Thanks everyone.

We do listen, and I hope you can see that we are constantly striving to improve what we do.

One quick one, the traffic light system... we implemented based on customer demand many moons ago. The issue is whatever we do, some will like it, some will hate it and some wont care but its a balancing act sometimes to tread a path that follows the opinions of the majority of customers. We do sometimes get it wrong though.

Rich1231

The trafic light system would have been great for when you didn't have live stock levels, but now you do it just adds an extra level of confusion

I'd suggest going with the ACTUAL number of items in stock in the list view : really easy to see if what you want is there (if you want to keep the trafic light to indicate how soon restocking may happen move it onto the actual item page)

 BrookM wrote:

Bolognesus wrote:

 BrookM wrote:
Tell me about it, parcels from the UK to me are always a pain in the bum and taking well up to a month. Parcels and mail from the US though.. As if by magic, no more than a week!

Ah, so I'm not the only one! Would those UK parcels happen to be delivered by some shady non-labeled-van-driving freelancer later in the day, instead of being delivered by the regular PostNL parcel service, as well? because my issues with shipping delays on UK parcels started when Royal Mail started using that abysmally dysfunctional company instead of PostNL, more or less.
I still think the three parcels that went missing since (and have been replaced by the respective stores, as they went missing in transit) will probably have gone missing somewhere in that last stretch. seriously, dozens and dozens of parcels from the UK in the preceding few years and nothing ever went missing, until those yokels took over... gah!

...guess I had to vent a little, there

Squeeeeeee~! I'm not the only one either!

Yes, yes indeed it went downhill fast lately. I'm still waiting on the delivery of a pair of books from another company that's getting close to a month of transit time now.

...Okay, that does it. I really do think it would be a good idea to at least write RM about this. I'm almost never home when delivery occurs - usually a roommate of mine takes delivery - but I'll try to get some information as to what company exactly is doing this. Would you mind inquiring when your next delivery happens as well? (if nothing else I'd like to know if they're using a biggish contractor or just several different smaller ones). This is getting out of hand

Bolognesus wrote:
...Okay, that does it. I really do think it would be a good idea to at least write RM about this. I'm almost never home when delivery occurs - usually a roommate of mine takes delivery - but I'll try to get some information as to what company exactly is doing this. Would you mind inquiring when your next delivery happens as well? (if nothing else I'd like to know if they're using a biggish contractor or just several different smaller ones). This is getting out of hand

Royal Mail, or whatever cheap equivalent the companies use around there, use the nameless delivery companies, it used to be Selekt Vracht, but I don't see those around any more. My Miniature Market orders from the Americas on the other hand always get delivered by an official TNT bloke, one of those rare few that still wears the official uniform and whatnot driving around in an actual mail van.

Right now I'm waiting on two books and a rather large box from Warlord Games, stuck in our mail system, or that of the Brits I fear and loathe. The horrible thing is, when you call TNT about it, they will always tell you to go somewhere else, as that's no longer part of their problem. What doesn't help either that the papers are having a lot of reports on mailbags being found in ditches or by the road left unattended..

Gah, I need to stop reading the Telegraaf, it's making me dumber by the minute.

Selekt vracht used to deliver quite promptly; it's the new ones that suck. If any of my current shipments take this long at least I'll contact royal mail and complain at least. Not that it'll do much :|
...oh and get rid of that rag, indeed. Really

Got my package from Wayland while I was away at work, as I suspected. I'm happy to be another Wayland customer, and it took the time I expected to receive a package from the UK. I have enough Mantic to put together now that I wasn't sweating waiting.

Forget what I said, got really confused with paypal. Overall, I do recommend wayland games, atleast they have a good customer service

I put my first order in with Wayland about 10 days ago for about £100, Ive watched the models count down - 32 on order "3 days to go" to "0 in stock will order soon"

My order did not change and has still not been sent out, so im guessing they did not order enough in to fill all their own orders

Now im not in a massive rush but with what has happened with other stores i would like to have my models sooner rather than later.

Ive just got back into gaming so would like to order more but im going to wait as i dont want to lose out.

So you ordered something that was not in stock, but said more were on the way and the date came and went without anything shipping? Was it a pre-order of something?

My experiences with Waylands arwe both possitive AND negative, good customer service with with some fast orders and others.....not so much O_o

Now Waylands have literally taken Maelstrom out of the equation (and I respect them for openly saying they did it on purpose to save future Maelstrom cutomers trouble and the supply chain) I'm wondering if this will effect services or deliveries in any way.

I apologize for the wall of text but I started to just say one thing and found out I had a lot to get off the chest.....

I have not bought a lot from Wayland, as I am in America and normally try to support my FLGS. I miss out on discount, but it goes to pay for the tables that I play on. That being said.......

I have had very good service from Wayland. Nothing ever gets here quickly enough for me.....but that is my impatience rather than the job Wayland does. I have found that they have been prompt (especially considering the distance), professional, and very accurate. Once again I have not bought a lot, but then I bought even less from Maelstrom. I do tend to purchase things which are hard to get here or that my FLGS can not get from his suppliers (or at least the distributors never seem to have it in stock - and I have seen the invoices!). This is not because I do not believe in Rich or Wayland, in fact he's been very positive and helpful everywhere I have seen him unless someone is being a complete jerk (or internet jerk).

I'd also like to point out that he has also helped companies release samples from their minis (like Mantic especially), and he actually at one point sent out an email/forum post explaining a slight delay....on a FREE shipment of 2 minis! This made my 12 yr old's day (and eventually week when he did get his minis!). In fact it was this that initially put Wayland on my map (when a lot of people were pushing Maelstrom at the time), and is why i tend to use his store for those things I really want.

Also, I am an old salt GW trade salesmen from the US. So I tend to be a bit jaded on internet stores. I saw New Wave start and completely implode. And several others. I have now watched the end of Maelstrom. That does not mean that I do not understand the model, but rather I have a pretty good idea on how the spiral down starts (and how much it can effect the entire industry.) Gamers might not even know how many stores went under due to New Wave or others. The bad stores all have the same premise and mission - Sell GW as cheap as you can (to replace customer loyalty). Expand as soon as the cash flow is there into other lines to become the "Mecca of gaming". Don't over-worry customer service - hey we are giving the best discount.Complete lack of long-term stable planning. Lack of sales in comparison to stock levels on non main-line items (ie ordering 200 of a mini they really need 72 - because someone else ordered 72 and we have to be the "best" - then sit on tons of models that then get sold at 40%, 50%, 60%, 70% or worse "sales") You are the biggest buyer from a lot of your distributors so you look for "extra deals" or make bigger orders....just when the cash gets tight. This normally then starts a line of "we had a bit of an issue at the bank, or XYZ distributor double charged my account. I'll get it to you right away....while they wait for the sales to come and pay off the bill....it then gets harder for that to happen they miss payments, drown in debt, get worse at customer service because they simply CANNOT serve their clients and then stiff everyone as they go down. Any of that sound familiar to anyone? For non-recent examples just look up New Wave at its end.....

So why ramble on like this on this page? Simple. I have never met, dealt or talked with Rich except on 1 thing he sent about free models and I posted in one other thread that he was in on Dakka. But I do not think that anything I stated above is anything like his approach. He has done well on the orders I have placed, has worked hard to help other companies promote themselves (and sure, he did it in hopes of selling a lot - he is a business, it is what he should do!), has never hidden away on this forum or seemingly from emailing customers with issues, always touts his store from a customer service angle rather than the "we're your cheap source for XYZ.." He also obviously was able to weather the "eurozone/australia" blockade (and sure it might have hurt him but it obviously did not sink him.). And I bet Simple Minis is pretty happy with him too. I have never used rocket hobbies, dark sphere or any of the others (mostly due to location and reasons above). I have nothing at all against any of them, I just have not formed an opinion of them. However, as Wayland has always been professional, prompt and completely satisfactory (even on those non-major line purchases I have made - like historical minis) I doubt I'll have reason to find out. I'll be buying from Wayland.

Once again - sorry for the wall of text (I know some of this should have been on another thread....) It will be interesting...New Wave morphed into CMON, wonder if the same thing will happen here. I am not claiming Rich is a saint. just that everything I have seen makes it seem like he is a decent businessman. Much like Mike at Showcase here in the States. I just don't see either one doing a Maelstrom any time soon - I don't think they would ever do it to their businesses or their customers.

 frozenwastes wrote:
The problem is that you can buy the item without seeing whether or not it is in stock, but still see the same stupid green dot that doesn't mean anything and is misleading.

Everyone in this thread now knows though, that you need to click through each item and look at the actual stock levels.

Which is why I have just cancelled my first order. Green light supposedly indicates dis patch in 1-5 or 3-9 working days. After e-mailing for an update I was told it would be "wrong" to tell me when my order would bedispatched. I agree I did not fully understand the traffic light or stock level but in the end Wayland could not guarantee meeting their 1-9 working day dispatch statement. Not good enough when they already have my money. In future, if I do order again it will only be for in stock items.

I used to buy all the time before the whole embargo thing. I say they are a very good at what do, if a little slow on packing and delivery but for the price, hey ho

 frozenwastes wrote:
So you ordered something that was not in stock, but said more were on the way and the date came and went without anything shipping? Was it a pre-order of something?

If you order when there is a Qty shown as available, that will be allocated to your order. It will then join the pick/pack queue. There are some exceptions, should a stock count be found to be incorrect. As an example we are doing continous rolling stock checks when picking as erros are being picked up and corrected. (there are very few though).

Rich, I really like your new stock tracking system. I used to criticize your store on this forum for providing false information and now applaud you for providing accurate information. You've gotten me back as a customer with that change.

Though I don't understand why you still have delivery time estimates for the coloured dots that might give people a false impression of how quickly you get in out of stock items.

Given the realities of ordering from distributors,out of stock items may or may not reliable get to you, get received, picked, packed and shipped within 9 days. There are just too many variables outside of your control, so that's giving people a false impression of your ability to deliver a product you don't have yet.

Perhaps if someone orders an out of stock item that is a green regular stock item and the order has not yet been dispatched after nine days, they get an automatically generated email explaining that there have been delays getting the item in question, apologizing for the delay and thanking them for their understanding.

Similarly if someone orders something and its supposed to be in stock and turns out not to be, there should probably also be some customer contact. I used to do inventory control for a glass and housewares webstore, so I know exactly how easy it is for counts to get wrong. If the order pickers couldn't complete an order because of an inventory error, a customer service person would send a quick email to the customer advising them of any delay, apologizing and assuring them everything was still proceeding with their order.

Customers hate it when they order something online and their order appears to be in limbo with no explanation. Or worse than that an explanation that contradicts something you've already told them. "Why does it say "waiting for stock" when I ordered in stock items?" An email explaining and apologizing goes a long way in those circumstances. Even if it's automatically generated.

The easiest solution might be to remove any days estimates from those green dots now that you have live stock tracking. Or if your success rate at hitting that 9 day statement is so high you'd rather keep it, provide a little bit of extra contact for those orders in which you don't hit it.

I had some pretty bad initial experiences with them but i made my orders during the time they were changing their stocking system and i didnt realise, I made a few fairly large orders including a preorder for chaos items,

things seemed to be slow, i rang and had everythi8ng explained, all in all their explanations seemed perfectly valid to me knowing what i know about how GW works, and in the end i got what they could send me (One order was done quickly and complete) and they refunded me the balance.
I have been back a few times, I use the stock system they have, the things i really want are rarely in stock if ever but some things they have in stock, they are always processed very quickly and arrive fast. The new stock system is great and I agree it would be better if you could see the stock situation on the main listing rather than having to go into each product before adding it ot your cart.
I think as wayland develops the new system we will se more and more improvements but until then my major buys will be done elsewhere but it will not stop me being a regular customer there as their product range is good and when they have the stock you cannot fault their service in my opinion.
I am glad i went back to them even after what i thought was a complete disaster originally.

Thanks Baron, we are looking at the issue at the moment, but the issue is, that the stock level display on the category pages will increase the load on the server considerably so we are look at ways to offset the performance hit. We recently increased the number of products shown on each page as customers requested it. So its a balancing act.

had a few issues before the live stock levels. placed an order after the change.

Order was made 2am Saturday morning, packed and dispatched 10am same day.

great service for this order. will be testing again with some slightly larger orders

Placed an order on the 5th November.
15th November I was emailed stating it had been despatched.
23rd November I received the package.

I did leave instructions to "send when complete", and one part had to be ordered in, so that accounts for the 10 days between order placement and despatch.

I dont really understand the options when ordering i just leave it on the default, i did try some of the others on orders doesnt seem to make much difference what i chose lol, and what is the point of the poll? that should come after an order is complete really.

I think though I have the patience now to see how Waylands system develops, their prices are good, range is excellent, and when they do free shipping i like to check to see if there is anything i want as then i can do smaller orders which still save me money.

I will be happy to do a larger order again like i did with my necrons and chaos and ogre kingdoms when i feel confident enough that things are running better, i dont mind waiting a couple of weeks. I think Wayland has the real possibility of becoming the UKs premium goto supplier if they get it right. Like the USA has the war-store we can have Wayland, but i think they have a way to go yet.
Good luck to them.

I generally have had no issues with them, and delays when special offers are common, but as a retailer myself, its just not practical to bring in extra staff if you go insanely busy for a brief period, you just get on and grind through it. Usually burning as many hours as the day sends.

I think I have four orders processing at the moment, no real rush as long as I get them all in before Christmas. All I'm hoping is they get enough stock to cover the Heroclix Batman I ordered, that stuff can sell out fast, all the way back to the supplier.

Streets of Gotham is almost upon us as well.

I can only go by my own interaction with Wayland and it wasn't good .ordered the Pike & Shotte King & Country starter box from Wayland and expected it to be sent out within a few days and arrive within a week or two ,which really shouldnt be a big deal since i live in N,Ireland and both Warlord & Wayland are based in the uk .three weeks went past and i still had no word on my order being sent out or email relating to stock levels or any delays they may have been having at the time .in the end up and after three and a half weeks of wasting my time i got my money back and ordered it from an ebay seller ,i got it delivered to my house in 3 days in mint condition plus the ebay seller was very good and informed me as soon as K&C had been sent out.

Now if an ebay seller can do that why cant Wayland Games ? iv seen a few posts as i scanned this tread talking about Wayland listing items which aren't currently in stock .and id have to say that is most likely what happened with my order ,what makes me angry is they never even told me "sorry that item is out of stock but we hope to save it in very soon" no nothing at all .I dont have a problem with Wayland but im also a lot less likely to order from them again and i think that's the problem here .if id have gotten an email explaining what was happening with my order id prob have still got my money back and chalked it up to bad luck .but after receiving zero back from them and wasting over three weeks of my time,i gotta say that cant be a good way to run any shop .im sure people have ordered hundreds of items from Wayland and never had an issue with their service and that`s great .but i do think anybody who has had a problem will most likely not purchase from them again and that can have a knock on effect .

In saying that i also think gamers can suffer from the i want that and i want it now syndrome .
Oh btw Pike & Shotte had been out a while it wasn't a preorder or anything just so you know .

Palindrome wrote:

 filbert wrote:
all of the time but you shouldn't let a couple of anecdotal bad experiences colour your perception of a store. Some people have had delays; the vast majority of customers are happy with the service they get.

By the same token you shouldn't let a couple of anecdotal stories of good experience colour your perception. Are the vast majority happy, its extremely hard to tell given the paucity of evidence. I suspect the vast majority of people are fairly indifferent.

I don't love them, but they're fine to use. If they were universally gakky, they'd be out of business, right?

I hate them - awful customer service and not as cheap as dark sphere.

#1.Dark Sphere. #2. Triple Helix #3. Rocket Hobbies

Use them before Wayland

I've ordered a couple times from Wayland and had pretty favorable experiences.

Ok im now getting worried, over 25 days since i placed the order

I put a ticket in on thursday last week, which got a reply that day (very good) they told me that my order was waiting on a shipment that had now turned up, and that my order would be sent in the next day or two.

Now its six days later and still nothing, when i check on the net the items i have ordered are now back out of stock again (im ordering new items -chaos marines etc - not obscure stuff) My problem is when they answered the ticket i thought all was well, i gave my girlfriend a list of stuff to order for christmas for me. Now i have two large orders with them both showing as pending.

I will send another ticket in tomorrow, after that i guess its time to get the satnav out and go down for some face to face answers.

ClaretStevo wrote:
Ok im now getting worried, over 25 days since i placed the order

I put a ticket in on thursday last week, which got a reply that day (very good) they told me that my order was waiting on a shipment that had now turned up, and that my order would be sent in the next day or two.

Now its six days later and still nothing, when i check on the net the items i have ordered are now back out of stock again (im ordering new items -chaos marines etc - not obscure stuff) My problem is when they answered the ticket i thought all was well, i gave my girlfriend a list of stuff to order for christmas for me. Now i have two large orders with them both showing as pending.

I will send another ticket in tomorrow, after that i guess its time to get the satnav out and go down for some face to face answers.

Pending on our store means the order is on the store but payment hasn't been received or hasn't cleared. So when you say pending did you mean "Processing"?

PM me your order number and I will have a look for you.


Automatically Appended Next Post:
For Yannis (The Strtanger)

agree with you totally.

One of the issues we have found is that in many cases should we email etc customers for alternates for oos of problem items then in many cases they don't reply.

I will give a specific example.

Dark Vengeance Ltd edition, we were told in writing by GW that we would get 115 per week, and they should have enough for 6 weeks.
They sold us 2 weeks worth and then said no more only when we tried to order more, they didnt inform us when they knew.



We had already halted taking orders way before our expected numbers were reached but were still left with a massive headache. I called a meeting and came up with a solution to engage with customers that would not receive their DV Ltd editions. We sent out a mail with options as to what the customers wanted us to do with various options.

Only 50% of the customers responded. I had 2 staff members working full time on calling and emailing customers directly all over Europe trying to close the gap on the other 50%, but there was still a large number that simply didn't respond. We can offer the best most responsive customer service in the market ( i genuinely think that) but there are still limits. As the service has to be a "best fit" to serve the greatest number. Trying to contact every customer with any problem order would currently tie us up in knots.

Moving forwards at the weekend we enabled a process that disabled ltd release items when our weekly anticipated stock had sold, preventing over selling. They then get re-enabled when our next weeks stock is confirmed.

We look all the time at processes or technical changes that mean we get closer to offering perfection but we will never be perfect. For some customers we make a change and all is good, to others the exact same change is a terrible thing and we should undo it. We try to strike a balance, but we do and can get it wrong, but the intention is always to try and do right.

We are always open to suggestions to make things easier, better faster though.

Im posting this here so it can be in the right thread

 The Stranger wrote:

rich1231 wrote:


Yannis

Your dispatch email should have had a pdf attached. Can you please look for it please as we want to make sure that the emails get to where they are supposed to be and are as informative as possible. I can see it left our systems. Which detailed exactly what had been out of stock rather than having you have to raise a ticket, which is frustrating for you and also uses up resources of ours better used elsewhere. We have 14,000 odd lines we list. Since our stock check at the beginning of October we have found 58 discrepancies or miscounts (that's accurate as i see the data as its updated). I am certain there are more but we are human and really do spend an awful lot of effort trying to make sure that the stock levels and due dates are as accurate as possible. However this isnt the issue with your order.

I have investigated your order though, and the issue is actually my fault. I saw your post about your order and thought I'd make sure I put it into a priority queue. It turns out that the queue I thought was priority in fact isn't and meant "payment waiting to clear". I can't blame my staff or stock levels, this is me simply not realizing that the queue meanings were different to what I had understood. Whilst it was in that queue, another order was allocated the stock. I know isn't a consolation for you but it was my error that caused your frustration. I have had the queues renamed now to text rather than numbers so that it doesn't happen again.

Again sincere apologies for my mistake.

Hi Rich
I must admit that I missed completely the pdf thing. That happened cause I first got the dispatch emai on my phone, then visited my order status on your page, saw that it was completed and I relaxed. After I got the Paypal refund notice I opened my email again but never occured to me to check the invoice cause I thought that it would say the same as the online order form. So in all honesty I admit that the information I needed (which item is missing) was provided by you and I missed to see it.
BUT.. this doesnt change the most vital subject.

Why nobody notified me thus giving me the chance to order something else? I mean if I was a shop I would like to give some options and hopefully get the original sum if not more.

I really appreciate that you intended to give priority to my order, even if this didnt finally happened. What matters is the good intention. I didnt mind waiting 2 days for the order to clear. What I mind is that I had to order the item I wanted through ebay, thus costing me extra shipping and offcourse double going into the post office cause lately they dont deliver medium to big parcels if they are not signed for (has to do with cutting down expenses). As I said per unit the ebay seller offers cheaper shipping, but cannot do that for bulk and thats where you enter. Messaging me before the refund would result in ordering a box of infantry or another box of mercenaries, I was saving for later buys and returning soon for the mounted men at arms. Which I think would be better for you. Aint I right?

Have responded above

rich1231 wrote:
Have responded above

I guess that an automated message with 3 options a) refund b) keep the order open c) replace item, would solve this problem, plus to be sure that the order status is updated according the invoices.
Rich I understand the logistics problems and yes things can go wrong, but right now though what you say have some reason the automatic translation in my brain says ''dont order anything that is under 3 in in stock quantity''.
As I said before all these escapist hobbies including wargamming, are meant to give you good time, not troubles. Its like ''I had a terrible day at work, my girl is busting my balls and my country is a failed state, but at least I got those nice models to paint while I still can'', and then... you get the picture

Thanks Yannis

I cant help with the Greek economy nor your girlfriend. But will have a look at implementing something on the other thing.

rich1231 wrote:

ClaretStevo wrote:
Ok im now getting worried, over 25 days since i placed the order

I put a ticket in on thursday last week, which got a reply that day (very good) they told me that my order was waiting on a shipment that had now turned up, and that my order would be sent in the next day or two.

Now its six days later and still nothing, when i check on the net the items i have ordered are now back out of stock again (im ordering new items -chaos marines etc - not obscure stuff) My problem is when they answered the ticket i thought all was well, i gave my girlfriend a list of stuff to order for christmas for me. Now i have two large orders with them both showing as pending.

I will send another ticket in tomorrow, after that i guess its time to get the satnav out and go down for some face to face answers.

Pending on our store means the order is on the store but payment hasn't been received or hasn't cleared. So when you say pending did you mean "Processing"?

PM me your order number and I will have a look for you.

Thanks a lot i will send you a pm in a moment.

Yes i ment processing, just checked and its 23 days since i made the order not 25 but everything else is correct.

Cheers again

Steve

I placed an order with Wayland and I think the green button was a bit optimistic about when they would get the stock so it was about 21 days totall iirc. They did respond very quickly when I queried the delay.

The second order was showing stock and I got it within 72 hours, it would have been 48hours but I had to delay delivery to make sure someone was home to receive it.

I think they have good prices and good customer services - certainly on a par with most good on-line retailers.

To be honest I think some people are being a bit too demanding.

They want bargain basement prices, free P&P, special offers, loyalty vouchers, they seem to expect first class delivery by F1 racing car and the package delivered by the owner in person with a complimentary 18 carat gold bonus item.

If you want cheap, prices you can't expect the company to employ gazillions of minions hanging around waiting to leap athletically on the order the moment your e-mail arrives and all working for free.

You don't get Rolls-Royce service at Aldi prices - sad but true imho.

Vorlon25 wrote:
I placed an order with Wayland and I think the green button was a bit optimistic about when they would get the stock so it was about 21 days totall iirc. They did respond very quickly when I queried the delay.

The second order was showing stock and I got it within 72 hours, it would have been 48hours but I had to delay delivery to make sure someone was home to receive it.

I think they have good prices and good customer services - certainly on a par with most good on-line retailers.

To be honest I think some people are being a bit too demanding.

They want bargain basement prices, free P&P, special offers, loyalty vouchers, they seem to expect first class delivery by F1 racing car and the package delivered by the owner in person with a complimentary 18 carat gold bonus item.

If you want cheap, prices you can't expect the company to employ gazillions of minions hanging around waiting to leap athletically on the order the moment your e-mail arrives and all working for free.

You don't get Rolls-Royce service at Aldi prices - sad but true imho.

Well I don't think you are right. First of all the prices are good but not extraordinary cheap and the discounts I'm sure that they are based on big sales/but smaller profit margin per piece rule. Can't see any favors here. And I'm talking for all big e shops not just WG. Cheaper doesn't mean lesser quality. For example I order constantly books from bookdepository.com they never failed to be absolutely perfect and on time. Not one mistake. Also I use kenbromley for artist supplies that I can't get here. Again great constant service.
To be frank the only time I had any problem was off course with our MG soap opera and this current order with WG. Those are the only times in 10 years of e shopping. Maybe I was too lucky I don't know

There is a massive difference between difference industries though. To compare one where the suppliers have absolutely superb logistics and universal product information to one where not one supplier does it in any sophisticated way is a bit unfair.

I've had a few orders from Wayland. The site is nice, the range is good and there's lots to choose from, but I've found it takes anywhere from a week to a month to get what I've ordered.

I've found that Gifts for Geeks are faster and have just as competitive pricing.

Second order (but third delivery because I ordered out of stock items. Willingly though) complete and in a timely manner. 3 from 3 to the other side of the world, with only 1 minor bit of confusion on my part which was quickly cleared up. Very pleased

I don't know where to post this, so I thought this thread would be good.

Rich1231, I was adding things to cart to see how much could cost me a Hordes army, and I noticed there is free shipping on it, but I don't see any announcement regarding it. Is it just PP, or limited in time (holiday maybe), or anything else ?

rich1231 wrote:
There is a massive difference between difference industries though. To compare one where the suppliers have absolutely superb logistics and universal product information to one where not one supplier does it in any sophisticated way is a bit unfair.

I'm curious - which industry are you referring to in the latter part of the post, and could you elaborate a little on what you mean by sophisticated in that context?

I made 2 orders. First one - the new 40k starter I got after a month. So I tought - EE item, must be their problem. Will give a Wayland second chance. Do so - new order, made on 31.10., so far I know they shiped it on 29.11. Didn't get it yet. Don't think I will place 3rd order soon ...

 Dysartes wrote:

rich1231 wrote:
There is a massive difference between difference industries though. To compare one where the suppliers have absolutely superb logistics and universal product information to one where not one supplier does it in any sophisticated way is a bit unfair.

I'm curious - which industry are you referring to in the latter part of the post, and could you elaborate a little on what you mean by sophisticated in that context?

From personal experience -

Telecoms Distribution: amazing logistics
Fishing Distribution: the opposite

It's the same here. I imagine the reason for this is that there's a higher demand for telecoms, hell - all electronic goods, than there is for fishing equipment and wargames models. Higher demand equals higher resources equals more sophisticated systems.

Carrying on with personal experience, my definition of sophisticated systems:

Telecoms Distribution: massive teams of procurement staff, working an average of 10 hours per day, 5 days a week, with multi level stock management systems that allow you to monitor stock levels to the n'th degree, along with "click this button to find alternate suppliers of same product if normal supplier is out of stock" functions. These procurement teams all liaise directly with the sales teams of the even bigger manufacturers, each of whom are eager for the disti / reseller to sell their product, and provide them with the ability to purchase whatever items they need, whenever they need them, usually on next day delivery by courier, that is scheduled to arrive by a set time, to an agreed hour / minute.

Fishing industry: everything web based, with many companies operating with small numbers of staff and low tech resource. Often just a few people in the manufacturers company that can fully discuss the product features and benefits. Frequently find that even the suppliers rarely know the exact quantities of what they have in stock, or when they will receive more. I've placed orders with suppliers only to find that they don't have stock of any number of items simply by them not arriving. It's only recently that these suppliers have included a list of items out of stock.

So the difference between the two, and definition of sophisticated, to me, boils down to industry size -> product demand -> available resource (staff numbers / in house systems) -> suppliers ability / willingness to make their retailers job easy by letting them know what the retailer can get hold of to sell.

I know it's a pain, sadly GW seems to operate in a similar vein to the fishing industry, which makes it hard for their retailers to keep "us lot" at bay! Said it before, and I'll say it again, I think Wayland do the best they can in this regard.

Never had an issue getting things here to Australia. From my experience, fast delivery and decent prices.

When things have been out of stock, very fast refund, would buy the majority of my hobby items from them.

I ordered a load of stuff from Wayland a month ago.
The order was all green-light stock, from Micra Arts, Scobor and GW.
After 2 weeks (longer than the 3-9 days), I chased, and got told the delivery of the Infinity items were what was holding up the order.
Last week, it was GW and Micro Art. Yesterday, the GW items were showing an ETA of -2 days....
So, after a month, it's time to get them to ship what they have in stock, and drop the rest.
I'll see how that goes later on.

Just want to post here that my order turned up safe and well packed.

Their customer service is second to none.

I will buy from them again.

After 41 days got my order and two items were mising

The problem is that I ordered one AT-43 goliath and didnt get it, despite that when I was ordering it had more tha 10 of them available.

Again no contact was made to explane how come that happened and they lost me as customer for sure.

Order some FOW stuff a year or two ago. All of it was shown in stock and could be sent straight out, so I chose those items and paid up. Waited a month - nothing arrived, so I contacted Wayland and asked about the order. Was told that they had to order it as none of the items were in stock at that time.

When I pointed out that I had specifically ordered items that were shown in stock at the time of my order, got a slightly arsey reply in return. Couple of days later, order arrived.

I have no intention of ever using them again. I always laugh whenever I see a statement from the company about how its all "customer first, you are the most important people to us" and how my experience was with them. Load of old flannel!

I highly recommend you try them again. A lot has happened in the last year for Wayland. And not to bring up the whole "green light doesn't mean in stock, it means we can get it pretty easily" discussion again, that's been said to death.

 Skinnereal wrote:
I ordered a load of stuff from Wayland a month ago.
....stuff....
So, after a month, it's time to get them to ship what they have in stock, and drop the rest.
I'll see how that goes later on.

They've agreed to send out what they have in stock, and will refund the rest.
A month on, with no unprompted updates, and for items they said would take up to 9 days at most.

It's probably the last time I order from large sites like this.
I'll be buying from my LGS or Vortex, Triple Helix, Rocket Hobbies, etc.
It's not worth the hassle to go with the 'easy option' any more.

 kitch102 wrote:
I highly recommend you try them again. A lot has happened in the last year for Wayland. And not to bring up the whole "green light doesn't mean in stock, it means we can get it pretty easily" discussion again, that's been said to death.

They had their chance. My money goes elsewhere.

I have only used them for brushes and paints they have in stock, that way I know I'll get them

Having looked for weeks now at their necron stuff a lot of the time they have items on order perhaps 2-3 with the due in being set to -6..surely that means they have it in stock you'd think? In my experience, that isn't the case

That's my biggest complaint, the system itself is a good idea but as someone who wants to make an order but doesn't want to wait 10 days as a friend recently has done. At the time of his purchase the item in question was listed 2 in stock, 2 days later, none in stock and has wasn't shipped for a week, if I were him I'd have cancelled

Cre5po wrote:
Having looked for weeks now at their necron stuff a lot of the time they have items on order perhaps 2-3 with the due in being set to -6..surely that means they have it in stock you'd think? In my experience, that isn't the case

No, that means it's 6 days overdue.

The problem here is that Wayland could update it to say due in 7 days or whatever, though that depends on them being told so first. Equally, people would then complain about Wayland not sticking to the due date and would moan about them changing these dates all the time. There's no right answer on this, though remember this is an issue with their supplier, not Wayland. This isn't something they can influence.

I like Wayland and do go there quite regularly but in this life you do have to carry the can for your suppliers letting you down unfortunately.

It's a fine line betwixt covering your arse with long restock times on the site and being positive that your supplier will turn an order around ASAP and having lesser times.

While there is undoubtedly customers with a long wait for some items I think a pinch of reality is always in order with these threads. Sometimes gak takes time, as infuriating as that can be. It's certainly preferable to the pre Internet - "wait 28 days for delivery", where you didnt get any notification that the order was received and 28 days meant wak 28 days. Man that was frustrating!

Maelstrom Games can be appallingly slow sometimes. Took them like 2 months to get a Swarmlord and a Triarch Stalker. The rest of the time they're not bad. I've heard good things about Wayland Games though so they may be worth a try.

angelofvengeance wrote:
Maelstrom Games can be appallingly slow sometimes. Took them like 2 months to get a Swarmlord and a Triarch Stalker. The rest of the time they're not bad. I've heard good things about Wayland Games though so they may be worth a try.

Someone's not been reading the news and rumour threads!

MG died a death a couple of months ago after coughing and sputtering for the proceeding 3 month.

 notprop wrote:

angelofvengeance wrote:
Maelstrom Games can be appallingly slow sometimes. Took them like 2 months to get a Swarmlord and a Triarch Stalker. The rest of the time they're not bad. I've heard good things about Wayland Games though so they may be worth a try.

Someone's not been reading the news and rumour threads!

MG died a death a couple of months ago after coughing and sputtering for the proceeding 3 month.

And we even have a nice little thread to go with that

Wayland Games = Worst. Dark Sphere = best. Go mental.

 notprop wrote:

angelofvengeance wrote:
Maelstrom Games can be appallingly slow sometimes. Took them like 2 months to get a Swarmlord and a Triarch Stalker. The rest of the time they're not bad. I've heard good things about Wayland Games though so they may be worth a try.

Someone's not been reading the news and rumour threads!

MG died a death a couple of months ago after coughing and sputtering for the proceeding 3 month.

Well as I have only just joined up last week- no I didn't know they'd popped. Depressing to see businesses die really.

NB: It's spelt preceding

For those of you who have ordered from Wayland recently, how long have your orders taken to be shipped to you??

I placed an order 14 days ago, everything indicated as being in stock yet the order still hasn't been processed. The money was taken from my bank a couple of days after the order was placed!

I've used wayland on a few occassions with big orders and though I've had some problems they do deliver in the end. I am however worried as I've pre-ordered the next wave of X-Wing Minis from them (a big order 9 ships total) and am concerned that they are still taking pre-orders and I'm going to get left in awaiting stock hell if they oversell them.

When I order something that is actually in stock, as in, I go into the item description and see the actual number they have in stock, they ship the next day.

I will never, ever, ever order something from them they don't actually have.

Wayland is damn slow. Ordered mine a fortnight ago but it's still processing. I've had similar experiences like these with Wayland multiple times in the past but I don't really mind it as the prices and shipping to Australia is descent.

I'm done with them.

On December 2nd I asked for a refund for over one hundred pounds on a order of Batman Heroclix I'd pre-ordered on Nov 8th. It came out on Nov 14th, and I felt three weeks was not good enough delay on supplying the product when Heroclix tends to sell out fast in the past year.

Due to Christmas I was distracted and then realised on Jan 4th that the refund hadn't turned up, so I sent another ticket. I got a response the next day saying they where looking into it. Fourteen days later the system automatically closed the ticket as no one had responded. It actually stated because I hadn't responded, heh.

Sent another ticket that day Jan 19th and this time I got an answer on the 22nd claiming it had been sent on December 4th. Checked my accounts, nope no refund, and industry standard is 14 days.

Still no reply since, so another ticket has been submitted, basically in my mind this has been awful customer service, and it has basically convinced me not to use them ever again. Just put a order in two days ago with Firestorm games over in Cardiff, so going to try out alternatives over the next few months.

Found an amazing Heroclix provider who even sells the OP kits (tournament packs which include limited figures other companies ask £15-25 for) and has plenty of stock coming in here in the UK, so no worries there either.

Just the question of that £124 Wayland owes me. So yeah, just sharing a cautionary tale for folks out there in Dakka land.

You may want to contact the owner, he's around Dakka Dakka from time to time, I had refund woes myself that he sorted out ASAP after I posted about it here.

 Spuj wrote:
For those of you who have ordered from Wayland recently, how long have your orders taken to be shipped to you??

I placed an order 14 days ago, everything indicated as being in stock yet the order still hasn't been processed. The money was taken from my bank a couple of days after the order was placed!

This is exactly what happened the one time I ordered from them. Never ordered again. I use Valiant Wargames when I can as they have live stock levels (you can't order if they don't have it in stock, so no waiting around for "restocks"), Heroes and Legends in Tolworth as its close to home (support the locals) or Firestorm Games if its something those two don't carry.

For what it's worth I've ordered a number of times from them with no problems. Just got some stuff delivered today in fact that I ordered on monday. I recommend checking what you want is in stock.

 Morathi's Darkest Sin wrote:

Just the question of that £124 Wayland owes me. So yeah, just sharing a cautionary tale for folks out there in Dakka land.

That is pretty bad. Yeah, I'd attempt to contact the owner on here perhaps like BrookM suggested. But you shouldn't really have to resort to that.

They sent me a copy and paste of the sagepay refund and closed all my tickets saying the situation is settled.

Nice....

So now as they can't be bothered to ring up their payment provider to check if the payment went through or if there is a bizarre delay. I'll have to go to my bank tomorrow, get proof that there is no payment, and send it to them with my next ticket.

One thing bothers me though, they said in the mail the payment was made in May and suggested I checked if it was a credit or debit card. Sadly it was made the day I made the order in November with my bank debit card, I really hope they didn't refund the wrong guy.


edit - ah a little hasty there, they only closed the new ticket, so the it was more of a 'it should be there response' so I'm still giving them the benefit of the doubt to sort it. Still a really long wait, and contacting Sagepay would have clarified the situation without me needing to do more running around.

Have sent the edited (sensitive info blacked out) screen shots of my statements, with note I'll send they physical versions if its really needed. It's just annoying, I know how my bank works, I know the money hasn't arrived, but all this dragging of feet is frustrating. I think I was pretty much not overly bothered about the delay until the system auto closed the previous ticket because they hadn't got around to answering it.

 Morathi's Darkest Sin wrote:

One thing bothers me though, they said in the mail the payment was made in May and suggested I checked if it was a credit or debit card. Sadly it was made the day I made the order in November with my bank debit card, I really hope they didn't refund the wrong guy.

That's bizarre. I didn't think it was possible for payments to get "lost". Never had it happen to me, nor have I heard about it happening to anyone else. I'm not sure what the process is like for refunding people but I guess they could have entered a wrong digit or something.

Ah, its all been figured out, they refunded a different card they had on file, one I cleared a few weeks earlier and a Credit card from another banking company. As I used my main bank debit card, it never occurred to me to check anywhere else other than Paypal as I had brought paypal up over a P&P payment.

Strange as well, took the Credit card below zero, so a positive negative. Never seen that before with a card.

They had also refunded a Eavy metal paint set in error but are letting me keep it due to the time it took to get to the bottom of it all.

So issues resolved, and I put an order in to show I have no bad feelings now its all clear.

I have always found that Wayland was quite slow and with Triple Helix taking up Maelstoms free postage crown they are also relatively expensive.

Palindrome wrote:
I have always found that Wayland was quite slow and with Triple Helix taking up Maelstoms free postage crown they are also relatively expensive.

Sweet! I'll definitely consider Triple Helix in the future, thanks for that OT: have you had any experience with them?

So after over a fortnight, Wayland finally decides to ship the stuff I ordered, all of which was in stock when I initially ordered. Quite irritating really, as it'll take about another fortnight to get here.

 Far Seer wrote:

Sweet! I'll definitely consider Triple Helix in the future, thanks for that OT: have you had any experience with them?

Yeah, I got my order within a week. I don't think that they do global free shipping though.

Shipping to all other countries outside of the UK and EU will be FREE up to 2kg and will be charged there after. The charge starts at £15 for a 2-3kg package and is rated according to weight there after. The ranges are 2kg to 3 kg, 3kg to 5kg, 5kg to 10kg and 10kg to 15kg.

Spuj wrote:I placed an order 14 days ago, everything indicated as being in stock yet the order still hasn't been processed.

Far Seer wrote:Wayland is damn slow. Ordered mine a fortnight ago but it's still processing. I've had similar experiences like these with Wayland multiple times in the past.

I have had the same experience. I have been waiting nearly 3 weeks for my order now. It sounds like it could be a couple more weeks still before it turns up. Hopefully it won't be any longer than that.

I don't really mind the delay, but I think what does bother me is the lack of information. You shouldn't have to raise a ticket to find out what is going on. A few more details on the status page would go a long way.

My wife pre-ordered my WoC book and her self some new paint brushes as soon as the pre-order was released. It's my birthday on Thursday and still no sign of the book even being shipped! Looks like she is going to have to cancel the order and try and get one direct from GW

Also placed an order for some bits yesterday, no order conformation or order number showing in my account on their site. Money gone from my account though!

I have emailed them about both issues as they dont show their damn phone number. Will not be using them again and instead will be using Triple Helix....they might be slow but at least they tell you when stuff isnt in stock and how long it will take!

Their phone number is on the site but on the about us page rather than the contact page

http://www.waylandgames.co.uk/about-us/info_1.html

Tel: +44 (0)1702 668750

 OrlandotheTechnicoloured wrote:
Their phone number is on the site but on the about us page rather than the contact page

http://www.waylandgames.co.uk/about-us/info_1.html

Tel: +44 (0)1702 668750

Doh!

Thanks man

I haven't read the entire thread, but I plan on making an order from Wayland soon and I have a question.

People complain about the "pointless" and "meaningless" traffic lights on the site. But green light means that if it's in stock then it should ship within 1-5 working days, and if not then 3-9. That's good information, isn't it? Am I missing something?

Order from Dark Sphere, Triple Helix or Rocket Hobbies if they carry what you want and be much happier. Dark Sphere are by far the best in my experience

Traffic lights are just a stupid system that no-one else bothers with and creates half of their tickets I'm willing to bet.

Unhelpful post if I ever saw one.

Anyone else? Why are the traffic lights stupid?

Think about it

 angel of ecstasy wrote:
Unhelpful post if I ever saw one.

Anyone else? Why are the traffic lights stupid?

Because they represent the "availability" of the item, rather than whether they're in stock or not. I find all this complaining over that system a moot point though seeing as you can find out whether the item is in stock or not by going to its page. If it's not in stock, don't order. People seem to be having problems when ordering stuff that isn't in stock, so just go elsewhere if so, I guess.

 angel of ecstasy wrote:
I haven't read the entire thread, but I plan on making an order from Wayland soon and I have a question.

People complain about the "pointless" and "meaningless" traffic lights on the site. But green light means that if it's in stock then it should ship within 1-5 working days, and if not then 3-9. That's good information, isn't it? Am I missing something?

It's invariably complained about by those people who don't bother to read what's appearant on the page and assume that a green light must mean its in stock etc. they probably automatically hit return when a dialog box appears on the screen too.

It is an okay system, with the newly added love stock there is little to complain About.

Just to elaborate on what notprop's correctly said, the traffic light system indicates the ease that Wayland can procure items from their supplier. Green means that they can get the goods to their stores within so many days of placing their order.

People don't like it as they assume that a green light means in stock, which it doesn't.

Waylands customer service are second to none. They now show live stocks levels when on the product screen, so everything's carte blanche. If I ever have had to bring something to their attention,it's been dealt with efficiently and politely. At the risk of sounding like a fan boy, they're much better than others (of all industries, not just war gaming) that I've dealt with.

I've dealt with Rocket before, ordered my big green carry case from them. Took about 2 or 3 weeks to arrive and had no communication from them to say that they didn't actually have it at time of ordering. Wasn't that impressed, though they were cheaper than others. I'll stick with Wayland personally though as I've had better experiences with them throughout all of my orders

Tempted to order a couple of things from Wayland however "Ordered, due in soon" is incredibly vague

A friend of mine recently ordered some necron items and the shipping indicator said the items were due in 2 days time, each item had a pretty high number, croissants due in was like 20 and immortals / deathmarks above 10

Two weeks later he got the items and has said don't bother unless things are in stock so I waited a few days ago when items were listed as coming in within a couple of days and the morning I woke up to check it had changed to "Ordered, due in soon"

Does this mean then that if I order say a model that has 10 coming in that I may be the 11th / 12th person and that I may have to wait for another shipment?

I don't like the thought of my money being taken in an instant just for me to wait weeks on end for something. The system in principle seems good but there is never anything I want in stock...ever

Yep.

I think there's a way to order things and support Dakka at the same time?

Cre5po wrote:
Tempted to order a couple of things from Wayland however "Ordered, due in soon" is incredibly vague

A friend of mine recently ordered some necron items and the shipping indicator said the items were due in 2 days time, each item had a pretty high number, croissants due in was like 20 and immortals / deathmarks above 10

Two weeks later he got the items and has said don't bother unless things are in stock so I waited a few days ago when items were listed as coming in within a couple of days and the morning I woke up to check it had changed to "Ordered, due in soon"

Does this mean then that if I order say a model that has 10 coming in that I may be the 11th / 12th person and that I may have to wait for another shipment?

I don't like the thought of my money being taken in an instant just for me to wait weeks on end for something. The system in principle seems good but there is never anything I want in stock...ever

Have you tried to contact them (via email, or, as you are in the UK, by phone?) to see what they have to say?

Ordered from them 8 days ago and immediately after finishing order, I completed payment via bank transfer. Now in Finland we got euros and they wanted it in pounds, so transfer required currency changing. As I completed payment on Tuesday last week, I thought they would see my payment on their account not later than Friday. Now it's Wednesday and after 8 days, they haven't changed my order status to 'Processed', which would mean they have verified my payment. I have contacted them already and got an answer 'I'm due to check your payment shortly". That was on two days ago on Monday...

It's about 150 pounds/170 euros and I'm a student so it's quite big sum of money for me. Atleast, taking so long to verify payment is unusual with my experience from other webstores. I hope they verify it during this week...

Hi, can you raise a helpdesk ticket (or PM me your name) and we'll sort it out for you and give you an update as soon as possible?

Apologies for using our Tabletop Nation account to reply but it was the easiest to grab the details for!

Regards
Stuart Mackaness
Operations & Tabletop Nation Manager
Wayland Games
T. 01702 668750

Hey there, sent you a pm with info.

Alot of my friends have used Wayland with good results.. so I say go for it

I've bought three fairly large orders from Wayland, two came back very quickly and another was delayed by the availability of a Big Mek. Communication was fine so not really a problem.

The savings over other stores seem to be very good though I do like to support my local store as well to keep it open.

I would say that Wayland is a great online store to buy from in my experience.

I'm into the third week's wait for an X-Wing order now. I only ordered three items, all of which were supposedly green light items meaning they should arrive from supplier within a short time but the order has still been stuck on processing for over two weeks now. Supposedly they are getting some Y-wings 'soon' but no indication as to when that will be and no communication as to the delay. I want to like Wayland games and I can appreciate that GW can make things difficult for web retailers on when they can order stuff but for non-GW items there really shouldn't be these sorts of delays. Tempted to cancel my order and go elsewhere.

In fairness, X Wing stuff is a bastard to get hold of anywhere, outside of the core set and one or two boosters.

I've just got into it, and some sites are listing X Wing solos and TIE Fighters as OOS until mid-May. I'm not sure about Ys, but I think I've seen them listed as the same. Having been a retailer myself, there is little so embarrassing as a supplier making you look like a fool/liar by letting you down with supply, but it does happen.

Dark Sphere turn orders around so much more quickly than WG ever did in my experience whilst being even cheaper.

Triple Helix offer free delivery on many items whilst being certainly as discounted as WG.

Total Wargamer run the odd 30% off weekends on certain manufacturer's, which can make 40K feel reasonable again.

I've ordered from all three multiple times. Always a pleasure (though TW can take about as long as WG). My old WG account is littered with cancellations and raised tickets. Can't see why anyone uses them when there are clearly better options out there who will treat you like a valued customer.

Well I put in an order yesterday. Do they normally have an automated email they send when you place an order like most places? I haven't gotten the email confirmation of my order yet but my paypal is already pulling the money. Granted, maybe they aren't working this weekend or something due to the holiday. Which is why I'm not that concerned by it yet.

 Hulksmash wrote:
Well I put in an order yesterday. Do they normally have an automated email they send when you place an order like most places? I haven't gotten the email confirmation of my order yet but my paypal is already pulling the money. Granted, maybe they aren't working this weekend or something due to the holiday. Which is why I'm not that concerned by it yet.

Yeah, an order confirmation is usual, but the Internet is all over the shop since the Russians started the whole DDOS thing, and if there has been an error at their end then it is quite possible nobody's about to fix/notice it.

Their CS is generally good though, so drop them a message, or just log into your acct and see if the order shows up?

The UK had a holiday taken by some on Friday (Good Friday), and has another taken my many more on Monday (Easter Monday)

so people often throw in one real 'holiday' day to make a 4 day weekend, so it could well be they're short staffed till tuesday

Yeah, that's what I figured. Just thought I'd ask since I'm used to at least getting a confirmation email for an order

Ilgoth wrote:Ordered from them 8 days ago and immediately after finishing order, I completed payment via bank transfer. Now in Finland we got euros and they wanted it in pounds, so transfer required currency changing. As I completed payment on Tuesday last week, I thought they would see my payment on their account not later than Friday. Now it's Wednesday and after 8 days, they haven't changed my order status to 'Processed', which would mean they have verified my payment. I have contacted them already and got an answer 'I'm due to check your payment shortly". That was on two days ago on Monday...

It's about 150 pounds/170 euros and I'm a student so it's quite big sum of money for me. Atleast, taking so long to verify payment is unusual with my experience from other webstores. I hope they verify it during this week...

Well update on my previous post:

It's been 14 days since doing the order (and paying for it). Yet, the status of order is still "Pending (New Order)" which means according to their site "Order has been created and staff members are awaiting payment before any further action will be taken. This order may be automatically cancelled if payment has not been made by a specific time scale."

A week ago I contacted their support first time, they said they will confirm my payment shortly. During these 7 days, it didn't happen, so I contacted them again. This time, I sent some print screen photos for them to show the exact time and the exact sum of the transfer. I did this on last Saturday and they answered on Sunday saying "Thank you for the screenshots - I will look confirm your payment and have your order updated as soon as is possible. As soon as we have located and confirmed your payment, your goods will be shipped out to you as soon as is possible. "

So it has been 14 days and still waiting their confirmation for my payment. How long it can take? And surely, they haven't ordered the products I want so it means that when they verify my payment, I need to wait around 2-3 weeks of my orders arrival. NOTE: Products I ordered are not pre-orders, just regular troop packages for 40K and their availability was 1-3 working-days.

I would understand if the problem was availability of the products (which is a common problem for webstores), but like their website tells us - my order status means they are waiting for payment. Which is wierd, I did it 14 days ago.

Noticed that for SM Land Speeder Storm -product, availability is (Ships in 3-9 working days - 6 expected tomorrow). I hope that two of those are for me and status of my order will change...

Registered just to add my dissatisfaction with Wayland here, as I found it when googling.

Would appear stock availability info on website is largely meaningless.
I've really never had any other problems such as those I've experienced so far with Wayland on many many other websites, not limited to my hobby.
They take a long time to answer queries, which for me is about as bad as it gets for sapping confidence, on top of the simple frustration of missing/delayed orders.


It's such a massive shame as I really like the presentation of the website, which is why I selected it for my latest order. But I'll not be using it again without evidence of significant improvements.


Thanks,

Just felt the urge to add a little here. I had a very bad experience with another company a couple of months ago, and so when I decided to order from WG I was very nervous about it, especially as it was a large order.

After placing the order, I noticed I had been overcharged for shipping, which really didn't help my nerves, so I sent them an immediate helpdesk query. I'm pleased to say that they replied to me, and refunded the shipping difference within 24 hours (the overcharge turned out to be an error on my part in the delivery information, and the way their system processed it)

Now my order never updated to 'processed' in the time I was waiting, but the order itself was shipped within the timeframe the products said they'd be shipped in, and the delivery time was quick.

I'm not saying WG is perfect, but it really helped restore my faith in online gaming retailers after the bad time I was having with the other company, and will be high on my list of people to buy from in the future as a result.

Reneshi wrote:
Just felt the urge to add a little here. I had a very bad experience with another company a couple of months ago, and so when I decided to order from WG I was very nervous about it, especially as it was a large order.

After placing the order, I noticed I had been overcharged for shipping, which really didn't help my nerves, so I sent them an immediate helpdesk query. I'm pleased to say that they replied to me, and refunded the shipping difference within 24 hours (the overcharge turned out to be an error on my part in the delivery information, and the way their system processed it)

Now my order never updated to 'processed' in the time I was waiting, but the order itself was shipped within the timeframe the products said they'd be shipped in, and the delivery time was quick.

I'm not saying WG is perfect, but it really helped restore my faith in online gaming retailers after the bad time I was having with the other company, and will be high on my list of people to buy from in the future as a result.

Not being funny, and I'm glad it worked out, but why the hell did you jump from being burned by one retailer to placing a self confessed large order with another one that you hadn't tried before? Surely the thing to do would have been to place a smaller order to test the waters first?

azreal13 You're completely right, for the sake of keeping my post to the point and about my own experience, I skipped over the fact that a friend had ordered from them before. When I mentioned at a gaming session my need to get several new figures and my reluctance to use independent retailers due to my experience they strongly recommended WG to me as a company they'd dealt with before and never had issues with.

Just to add another personal experience, I have recently placed a few small orders with various shops, trying to find a supplier for Flames of War. One sat on an order for 3 weeks then when I mailed to cancel almost instantly replied with 'it's just on it's way', so seem like they need a chase. BF themselves have ignored an order 5 weeks ago and a chase a fortnight ago, others I am still waiting for after a couple of weeks. The Wayland order arrived in 3 days.

So, from my admittedly limited market test, a very clear winner. Will be ordering from Wayland through the Dakka link from now on.

Overall fine.

Ive had both polar extremes in my dealings with Wayland, one that was shipped nigh immediately and a current order that is on day 51 of processing. You seem to get what you paid for, which is discount miniatures and supplies in exchange for varying amounts of inconvenience.

My order seems to be moving forward now. After 23 days, payment part is finally solved out. Now it is processing. Hopefully I don't get your 51 days for processing, Haringoth.

Gotta say that after this experience I might consider again, wheather to use finnish store with bad price or UK store with good price.

zapt wrote:
Registered just to add my dissatisfaction with Wayland here, as I found it when googling.

Would appear stock availability info on website is largely meaningless.
I've really never had any other problems such as those I've experienced so far with Wayland on many many other websites, not limited to my hobby.
They take a long time to answer queries, which for me is about as bad as it gets for sapping confidence, on top of the simple frustration of missing/delayed orders.


It's such a massive shame as I really like the presentation of the website, which is why I selected it for my latest order. But I'll not be using it again without evidence of significant improvements.


Thanks,

Sorry to be THAT guy, and really it gives me no pleasure in bashing anyone, and this really isn't about arguing about whether they are good or not, I can only reflect on my own experiences.

The fact remains I am still out of pocket, and without my order several weeks on, and I am the one chasing them. It's highly unsatisfactory as I'm sure anyone would agree.
I'm willing to accept I may have misinterpreted the stock indicators, and that they may have issues re-stocking, back ordering, or whatever. All I ask is that whilst you have my money you keep me informed.

I shall update with gushing praise once resolved, naturally.
Thanks,

If Waylands new game and range of minis is going to be anything like thier customer service, then its probably best avoided.

Hi 'zapt' - my name is Richard.D and I work as part of the Customer Service team here at Wayland Games.

Could you please send me a PM here on Dakka - including your order reference number, and I will investigate the delay with your order as soon as possible to ensure that the situation is resolved as soon as possible.

With regards to our stock indication system - if an item is physically in stock in our warehouse, a live stock level is shown just beneath the product image - for example '✔ Available (63 Ready to Ship!)'

Items which are listed as '✔ Available (Ships in 3-9 Working Days)' are not physically in stock, however these are items which are usually readily available from our suppliers at short notice, and will typically therefor be able to be shipped out to customers within a 3-9 working day period. Please note however that sometimes our suppliers are out of stock, and there may be a delay in us receiving the product from a supplier - we are currently working on a series of mailshots which should help with future orders, informing customers of any delays or stock issues with their orders - this system is currently in development, but should launch shortly.

Many Thanks,

Richard.D

Hi guys,

What could possibly the reason for delays at the Wayland Games? I've placed my first order ever so I'm quite inexperienced in these matters.rdprods Can I also PM you about this?

Thanks

Hi 'Valorus'

Absolutely - please feel free to either raise a support ticket via our Helpdesk, or send me a PM here on Dakka with your order reference number and I will investigate.

At present we are still awaiting our big Tau shipment which should complete a large number of customer orders - as soon as this delivery arrives, our warehouse team will ensure that orders are shipped out as soon as possible.

We have stock orders arriving every day, and we're always looking for alternate sources for any products which might be out of stock with our usual suppliers.

If you send me through your order reference number via PM, I'll investigate and get back to you as soon as possible in order to resolve the matter.

Many Thanks,

Richard.D

Untill recently they have just been slow, but now it is getting beyond a joke.

I placed an order for Flames of War on the 22nd of April, at the time I knew some things were out of stock, but I am now told I am waiting on an item advertised as in stock and ready to ship when I placed the order 3 weeks ago.

I enquired about the availability of an item before placing an order and was told couple of days. Now it is "unknown"

I ensured all my Dust Tactics items were in stock and ready to ship, now they are "expected today, tomorrow, today."

My Dust Tactics core set was supposedly shipped yesterday, but I received a tracking number that doesn't work and nothing (obviously) has been delivered.

£236 approx down, nothing to show for any of it.
No doubt getting a refund for this untracable parcel that was "sent" *cough* will prove fun too.

I have 3 orders from them from the past month. It took its time but 2 of the 3 have arrived. That 2 was ordered on the 2nd and 6th of april. The one ordered on the 2nd, had a paint out of stock, so i arranged to ship it without that (mailing them at ther customer service address). They shipped it on the 26th of april, and it arrived yesterday. the other one arrived sooner (don't remember). My third order was made on the 26th of april and is awaiting packing. They aren't the fastest, but it arrives. (a tervigon, which I ordered together in a big order with a friend of mine from his account arrived after half a year, being lost in the postal system, and a week after it was refunded. I think he ate some postman on its way here )

Hi 'hashrat'

If you could either send me through a PM here on DakkaDakka with your order reference numbers, I will investigate the delay with your Flames of War order, in an effort to resolve the issue as soon as possible.

With regard to the Dust Tactics Core set - if the order was processed after the Courier collection yesterday, the tracking link won't activate until the parcel is collected - so please continue to check the tracking link.

Again - if you let me know your order number, I'll look into it and will get back to you as soon as possible.

Richard.D


Automatically Appended Next Post:
Hi 'tigerstein'

I'm glad to hear that your orders are arriving - however if you'd like me to investigate the delay with the order made on the 26th, please send me through a PM here on Dakka and I'll look into the matter.

Regards,

Richard.D

Just posting my horrible experience with Wayland. I hate having to post for the first time about this store but the way they treated me was just in my opinion unacceptable.

I made one order to wayland games for a lot of Flames of war things and since i had a bulky item it costed me shipping which was fair enough. After 4 weeks however nothing was shipped yet and I called them as i wanted to order a riptide for a friend and since I was on the phone I inquired about it and then was told they would look into it. Since i had someone on the phone I asked them if i could order a riptide for a friend and if they could bundle it with the package i was shipping and he told me that was possible aslong as I added it to the notes. When I told him I would order it now and he could see the change and could make the changes he said that was ok. So when the order was placed he basically told me he saw it and would work on it right away.

The next day the package was shipped and i had paid double shipping. I called wayland to ask them why they made this mistake when they confirmed they would make this change immediatly long story short. They told me they were wrong in not wanring me or about their stupid policy of not refunding messed up mergings of order or shipping costs. Eventhough I told them that i was never warned of this or that this could happen.

When I escalted the wayland Customer rep just told me flat out that they are sorry but that I had to just accept they werent going to do anything about their mistake and i just had to accept they weren't going to do anything about it.

They also have so far never been able to commit to any order i asked for and most of the time the stuff takes longer than what they promise on the phone. I already told wayland I will never order with them and have been considering cancelling my last two orders as the 10 days ended nearly ended 10 days ago.

Wayland is sadly a miss and hit if they ship its perfectly fine but when you need them to look at the customer it becomes a mess with rules and policies with absolutely no personal touch and I will not trust wayland to resolve any issue in any comfortable way if it means thye have to admit to fumbling something., It is not a large amount of money but I want to be able to trust a company in doing what they said and not hide behind policies.

If you were never informed (make sure you didn't tick some box saying you agree to shipping terms or anything), then you need to follow up to get your money back.

I don't think I understand what happened.

They charged you twice for shipping rather than bundling it with your existing order as you asked? Did they actually ship all the FoW stuff including the original bulk item at the same time? But since then you've placed additional orders with them? And now you want to cancel those as well?

Hi Wijnand,

I am sorry to hear about the service you have received.

Merging order is a manual task so can never be guaranteed. That said, you should have been made aware of this when you first queried it.

Please can you PM me or reopen the HelpDesk Ticket so that I can investigate this and make it right?

Regards,

Marcus

I basically ordered an FOW Marketgarden box that cost shipping (14 pounds) and the order was a month already overdue so I called them to ask where it was. Since they said it would take 2 more weeks I basically asked them on the phone if i cold order the Riptide and then bundle it with the ordewr that would ship in 2 weeks. He told me he would do that immediatly if i ordered it online.

I ordered this immediatly through the website with the rep on the phone and told him the order no and he told me that he would merge them immediatly which did not happen.




Automatically Appended Next Post:
Hello Marcus,

I already posted a ticket and had an extensive phone calls about this and sadly the underline wayland had was that i just was unlucky.
I have to stress this never is about the money but I really need to be able to trust the company that they do what they tell me.
When I am told on the phone it is going to be sorted immediatly I don't want to hear when its screws up it was never a guarantee.

The ticket number is 11444

Hi,

Thank you for giving me the opportunity to make this right.

Given the sensitive nature of your order, I have reopened your ticket and contacted you this way.

I hope my response is to your satisfaction.

Once again, I apologise for the service you have received on this occasion and I hope that you will continue to use us in the future.

Kind Regards,

Marcus

The problem was resolved thank you

So with Maelstrom properly dead and buried how many here think that Waylands free shipping offers are going to become more and more infrequent? Last was in January if I remember correctly?

You do need to keep in mind that we've had a significant increase in postal charges (as they have in America too),

so it may not be just that a major competitor has gone

Hi Ulgurstasta,

We currently offer free shipping on both Privateer press items and the majority of Flames of War products.

When we next offer a more general free shipping promotion, we will announce it in our newsletter.

Kind regards,

Marcus

I live local to wayland so I get what I need myself without the shipping. Never had any problems but that's probably cos I ship it myself. But they're nice chaps and always seem eager to please, so no complaints from me

Thank you for your kind comments Flippa.

My only complaint about wayland is that they're postage charges to Northern Ireland aren't very fair.

For instance posting a single pot of paint on the mainland has the option for second class for £1.71, first for £1.92 + other options where posting to Northern Ireland only has the option for a Packet or a Courier. Even though Royal Mail only charges the same amount posting to Northern Ireland as it does to the mainland.

Hi Gilljoy,

Please can you raise a Helpdesk ticket on our website, with your order reference and we can then investigate the postage costs.

Kind Regards,

Marcus

 Marcus-Wayland wrote:
Hi Gilljoy,

Please can you raise a Helpdesk ticket on our website, with your order reference and we can then investigate the postage costs.

Kind Regards,

Marcus

I haven't placed any orders atm, its just if you choose any county in Northern Ireland you loose the ability to pick first or second class postage

It took waylaid games nearly a month to get my order delivers, and when it did turn up I was missing my berserkers. This was no small order, this was around £300 worth of chaos. Now I did not mined about the long delivery or the missing berserkers. As the price was so cheap , this would of been close to 400 quids worth if I brought from gw. They promptly refunded me for the berserkers as they where not in stock. And all was great.

A good company that helps you out. Plus they are super cheap.

I'm going to chuck this in there, as it's been a cause of frustration for me.

WG has a system set up called the Sons of Wayland. You link to their site without being spammy, or give an honest opinion on them, and they sort you out with a bit of money off your orders or whatever.

So I did this last year, come December time I submitted my discount request, and am still waiting for it to be taken care of now, nearly 6 months later.

I'm frustrated as I've done what was asked of me, yet Wayland seem content to sit on their hands and that's it.

I didn't get a response from them at all for what must have been about 3 months, and when I did start to get responses, all I was told was "we're reviewing it, keep an eye on our Facebook page for updates". This, despite having been given assurances that "the guy that handles the SoW scheme was now in the office and would take care of it immediately, thank you so much for your patience..." etc.

Mixed messages and rubbish service on an agreement between 2 parties and I'm honestly stunned that I'm still waiting now.

Is anyone else on the SoW scheme and getting similar lack of results, or is it just me?

Cheers

Hi 'kitch102'

As mentioned through our Helpdesk, we are working on a large-scale re-working of our website. Included in this work will is an overhaul of the various reward/promotion schemes which we run.

This is a lengthy process which will take some time, as we want to new site to be as user friendly as possible.

The new site will incorporate a lot more features than our current site - and as such, we don't have an exact timeframe to which we're working, as all of this development time is changeable - we continue to raise ideas and add features practically every day.

As soon as this work is completed, we will announce the changes via our Facebook page and Newsletter.

rdprods wrote:
Hi 'kitch102'

As mentioned through our Helpdesk, we are working on a large-scale re-working of our website. Included in this work will is an overhaul of the various reward/promotion schemes which we run.

This is a lengthy process which will take some time, as we want to new site to be as user friendly as possible.

The new site will incorporate a lot more features than our current site - and as such, we don't have an exact timeframe to which we're working, as all of this development time is changeable - we continue to raise ideas and add features practically every day.

As soon as this work is completed, we will announce the changes via our Facebook page and Newsletter.

Still working on the website, eh? That must have taken years by now and still gets trotted out each time theres a complaint.

I'm always ordering from wayland, never had any dramas

rdprods wrote:As soon as this work is completed, we will announce the changes via our Facebook page and Newsletter.

This is one of my main problems - I've taken time out to essentially work for Wayland, and you won't even give me the courtesy of a direct response. You expect me to keep an eye on your Facebook page and newsletters. What happens if or when I miss the relevant alert?

I'm inclined to look at the SoW scheme as a contractual arrangement in which I work for you in exchange for discount. I've done what was asked of me, and not been "paid". Surely you see why I'm more than annoyed at this? Would you ask one of your Customer Service / Packing Team members to go without his pay for 6 months while you review an internal tool or process?

As I've said, we're now at 6 months since I came to you guys on this. I didn't get a response to my support ticket for an entire 3 months. I've since been told 2 things from Wayland:

1) It will be taken care of as soon as the man that handles the Sons of Wayland scheme returned from a business trip in China (told by phone call to various staff members)
2) You're changing the website etc

In response to those points

1) He returned a long time ago now
2) The Sons of Wayland scheme was discount in exchange for links etc. What are you proposing to change it to that stops you from completing your end of "the deal" now, or at any point over the last 6 months?

Fenrir Kitsune wrote:

Still working on the website, eh? That must have taken years by now and still gets trotted out each time theres a complaint.

Pretty much exactly my point.

Hi Kitch,

Thank you for querying this with us.

We have reopened your Help Desk Ticket and shall respond to it shortly.

Kind Regards,

Marcus

I've been out of the country for a while amd haven't had chance to respond before now.

In short dakka wayland are seemingly content to let this roll on for longer.

 kitch102 wrote:
I've been out of the country for a while amd haven't had chance to respond before now.

In short dakka wayland are seemingly content to let this roll on for longer.

This is pretty disappointing, considering they said they were trying to help in this thread.

edit: upon rereading I mean wayland have been a bit disappointing, not you, I realised that might have been read either way

Hi Kitch,

I am very sorry to hear that you still feel aggrieved by this issue, but we did send you a full reply to your ticket within an hour of telling you we would. That E-mail fully explained our position on the matter and if you wish to reply then please do so via our Helpdesk.

It is our policy not to enter into discussions about individual cases on open forums so it is always best to contact our Helpdesk in the first instance.

Kind Regards,

Wayland Games

gilljoy wrote:
My only complaint about wayland is that they're postage charges to Northern Ireland aren't very fair.

For instance posting a single pot of paint on the mainland has the option for second class for £1.71, first for £1.92 + other options where posting to Northern Ireland only has the option for a Packet or a Courier. Even though Royal Mail only charges the same amount posting to Northern Ireland as it does to the mainland.

Not sure about this, I posted a item to NI last week, it acutally cost me more to send that then it did to Denmark, even though the item going to Denmark was heavier!, work that one out.

I ordered a box of Tau fire warriors from wayland games, aswell as some Crystal Blue Army Painter spray paint and a small bottle of the matching paint.

These items were ordered and paid for on 25/05/13.

I have called twice a week, every week since without fail, they have constantly advised me that GW have not delivered the stock to them as promised. I asked them to send me the paint, but they advised I would have to pay multiple shipping costs for this. This was something I chose to avoid.

I have been into GW since and stared directly at the many tau fire warriors on their shelves. Almost buying some at one stage.. I have asked questions about this.

I have spoken to different GW representatives who mostly advise me that Wayland Games have an ongoing issue I cannot mention. But they point the finger directly at Wayland Games. What they said made sense, but was a rather large implication. (I have been asked to remove the comment regarding it. I have done so for now but I will be investigating the matter myself)

I received an e-mail around 8:02 today advising me that my items will be delievered between 10:08-11:08 via courier.
Please understand that due to the spray paint, wayland games advise they have to deliver by courier. I am at work and my fiancee should collect the parcel when it arrives.

Previously I have ordered from GW, I have only ordered the paints and received them within 3 or 4 days. The issue is most certainly GW stock, but I do not know if the issue lays with GW or Wayland games.

I believe that between the two companies there is some form of miscommuncation leading to a delay in delivery of GW products. Who's fault it is, I could not say.

At this time however, having taken almost 4 full weeks to deliver me 1 Box of Tau Fire Warriors, 1 Can of Paint and 1 small bottle of paint. I would not recommend purchasing GW products from Wayland Games in the near future. - However with non GW products, they seem to be very punctual with delivery times.

Edit:

I was asked to remove negative remarks regarding Wayland Games's financial situation and business practice with GW from this post.
It does however strike me as very odd that Wayland Games can take up to 4 weeks to deliver ONE product they claim will take 3-9 days. I would like to know who the fault lays with.

Edit:

I would like to announce that my Tau have finally arrived and I will be happy to start painting them tonight. (My fiancee just text me.)
Over 3 weeks since I ordered them!
Make your own judgements guys. I certainly couldn't recommend them based on their delivery times of GW products. But this may be down to GW not supplying them with specific GW products. It's all assumption at this point.

Firstly, this is not a post in defence of Wayland or attacking any poster (chiefly Mike as he is the most recent and most likely to take this personally) but purely to try and offer an alternative view.

I ordered a Gamezone miniature from Wayland in the early hours of Sunday morning. I had looked for a supplier who offered free postage, but none who did carried the model I wanted or had it in stock, Wayland did.

I was pleasantly surprised to find no additional postage costs when I went to the checkout (note to Wayland, make free p+p on items more visible!) and having placed the order on Sunday, had the dispatch email early ish yesterday (Mon) morning.

Whenever anyone experiences delays on product with nearly any Indy retailer, its almost invariably on GW product, this can't be coincidence. Of course GW would shift blame, why wouldn't they? It's not like you could realistically be in a position to check.

Additionally, referring specifically to Mike's situation, Tau were widely known to be in short supply, and while I would be surprised if they are still low on stock, I wouldn't be surprised if they favoured their own outlets if they were.

 azreal13 wrote:
Firstly, this is not a post in defence of Wayland or attacking any poster (chiefly Mike as he is the most recent and most likely to take this personally) but purely to try and offer an alternative view.

I ordered a Gamezone miniature from Wayland in the early hours of Sunday morning. I had looked for a supplier who offered free postage, but none who did carried the model I wanted or had it in stock, Wayland did.

I was pleasantly surprised to find no additional postage costs when I went to the checkout (note to Wayland, make free p+p on items more visible!) and having placed the order on Sunday, had the dispatch email early ish yesterday (Mon) morning.

Whenever anyone experiences delays on product with nearly any Indy retailer, its almost invariably on GW product, this can't be coincidence. Of course GW would shift blame, why wouldn't they? It's not like you could realistically be in a position to check.

Additionally, referring specifically to Mike's situation, Tau were widely known to be in short supply, and while I would be surprised if they are still low on stock, I wouldn't be surprised if they favoured their own outlets if they were.

I have tried very hard to be neutral on the subject. Without blaming either company. It does almost seem as though GW are choking their supply to other companies, creating a demand for it and then supplying it in their own stores.

But, without hard facts we could never come to this conclusion 100%. We can assume, but we can never be in a position to prove anything either way.

As a consumer, it is better to buy from GW stores directly instead of waiting 4 weeks.
If GW have created this situation, it is very bad form.

You'll notice in my post that I explained it seems to only be GW products that they can't get out on time. GW staff members have given me a reason as to why, and it was negative on Wayland Games, but I have since spoken to wayland games about this and we're back in full circle.

 ascended_mike wrote:

 azreal13 wrote:
Firstly, this is not a post in defence of Wayland or attacking any poster (chiefly Mike as he is the most recent and most likely to take this personally) but purely to try and offer an alternative view.

I ordered a Gamezone miniature from Wayland in the early hours of Sunday morning. I had looked for a supplier who offered free postage, but none who did carried the model I wanted or had it in stock, Wayland did.

I was pleasantly surprised to find no additional postage costs when I went to the checkout (note to Wayland, make free p+p on items more visible!) and having placed the order on Sunday, had the dispatch email early ish yesterday (Mon) morning.

Whenever anyone experiences delays on product with nearly any Indy retailer, its almost invariably on GW product, this can't be coincidence. Of course GW would shift blame, why wouldn't they? It's not like you could realistically be in a position to check.

Additionally, referring specifically to Mike's situation, Tau were widely known to be in short supply, and while I would be surprised if they are still low on stock, I wouldn't be surprised if they favoured their own outlets if they were.

I have tried very hard to be neutral on the subject. Without blaming either company. It does almost seem as though GW are choking their supply to other companies, creating a demand for it and then supplying it in their own stores.

But, without hard facts we could never come to this conclusion 100%. We can assume, but we can never be in a position to prove anything either way.

As a consumer, it is better to buy from GW stores directly instead of waiting 4 weeks.
If GW have created this situation, it is very bad form.

You'll notice in my post that I explained it seems to only be GW products that they can't get out on time. GW staff members have given me a reason as to why, and it was negative on Wayland Games, but I have since spoken to wayland games about this and we're back in full circle.

Total Wargamer, formerly Rocket Hobbies, now Wayland, have all had threads criticising them for slow delivery, and invariably its GW product that's involved. Various business owners pop up on various threads saying GW are arseholes to work with, and we've even had some well publicised videos and declarations of seeking legal advice. I know which way I would lean based on the information presented to me.

Could I also ask who it was at GW you spoke to who would have any clue whatsoever as to the current state of one of their largest independent accounts, yet was indiscreet enough to share this info with (as far as I know) a regular customer?

Personally, although I am almost done with GW with regard to new purchases for the foreseeable future, I would never buy anything from them direct. It's my own little personal protest, as they make substantially less cash that way, but without me spiting myself by not getting the bits I need to play what I want to play.

 azreal13 wrote:

Total Wargamer, formerly Rocket Hobbies, now Wayland, have all had threads criticising them for slow delivery, and invariably its GW product that's involved. Various business owners pop up on various threads saying GW are arseholes to work with, and we've even had some well publicised videos and declarations of seeking legal advice. I know which way I would lean based on the information presented to me.

Could I also ask who it was at GW you spoke to who would have any clue whatsoever as to the current state of one of their largest independent accounts, yet was indiscreet enough to share this info with (as far as I know) a regular customer?

Personally, although I am almost done with GW with regard to new purchases for the foreseeable future, I would never buy anything from them direct. It's my own little personal protest, as they make substantially less cash that way, but without me spiting myself by not getting the bits I need to play what I want to play.

Actually reading the thread and grievances raised would have illustrated that this isn't a 'GW issue' but a 'Wayland issue' as multiple products and manufacturers have been listed as taking an unacceptable amount of time to arrive. But then acknowledging that would have gotten in the way of the anti-GW agenda and rabblerousing.

 azreal13 wrote:

 ascended_mike wrote:

 azreal13 wrote:
Firstly, this is not a post in defence of Wayland or attacking any poster (chiefly Mike as he is the most recent and most likely to take this personally) but purely to try and offer an alternative view.

I ordered a Gamezone miniature from Wayland in the early hours of Sunday morning. I had looked for a supplier who offered free postage, but none who did carried the model I wanted or had it in stock, Wayland did.

I was pleasantly surprised to find no additional postage costs when I went to the checkout (note to Wayland, make free p+p on items more visible!) and having placed the order on Sunday, had the dispatch email early ish yesterday (Mon) morning.

Whenever anyone experiences delays on product with nearly any Indy retailer, its almost invariably on GW product, this can't be coincidence. Of course GW would shift blame, why wouldn't they? It's not like you could realistically be in a position to check.

Additionally, referring specifically to Mike's situation, Tau were widely known to be in short supply, and while I would be surprised if they are still low on stock, I wouldn't be surprised if they favoured their own outlets if they were.

I have tried very hard to be neutral on the subject. Without blaming either company. It does almost seem as though GW are choking their supply to other companies, creating a demand for it and then supplying it in their own stores.

But, without hard facts we could never come to this conclusion 100%. We can assume, but we can never be in a position to prove anything either way.

As a consumer, it is better to buy from GW stores directly instead of waiting 4 weeks.
If GW have created this situation, it is very bad form.

You'll notice in my post that I explained it seems to only be GW products that they can't get out on time. GW staff members have given me a reason as to why, and it was negative on Wayland Games, but I have since spoken to wayland games about this and we're back in full circle.

Total Wargamer, formerly Rocket Hobbies, now Wayland, have all had threads criticising them for slow delivery, and invariably its GW product that's involved. Various business owners pop up on various threads saying GW are arseholes to work with, and we've even had some well publicised videos and declarations of seeking legal advice. I know which way I would lean based on the information presented to me.

Could I also ask who it was at GW you spoke to who would have any clue whatsoever as to the current state of one of their largest independent accounts, yet was indiscreet enough to share this info with (as far as I know) a regular customer?

Personally, although I am almost done with GW with regard to new purchases for the foreseeable future, I would never buy anything from them direct. It's my own little personal protest, as they make substantially less cash that way, but without me spiting myself by not getting the bits I need to play what I want to play.

I could not mention the specific persons name but said person is a GW staff member in a GW store.
I am still on the fence on this matter.

Evilref wrote:

 azreal13 wrote:

Total Wargamer, formerly Rocket Hobbies, now Wayland, have all had threads criticising them for slow delivery, and invariably its GW product that's involved. Various business owners pop up on various threads saying GW are arseholes to work with, and we've even had some well publicised videos and declarations of seeking legal advice. I know which way I would lean based on the information presented to me.

Could I also ask who it was at GW you spoke to who would have any clue whatsoever as to the current state of one of their largest independent accounts, yet was indiscreet enough to share this info with (as far as I know) a regular customer?

Personally, although I am almost done with GW with regard to new purchases for the foreseeable future, I would never buy anything from them direct. It's my own little personal protest, as they make substantially less cash that way, but without me spiting myself by not getting the bits I need to play what I want to play.

Actually reading the thread and grievances raised would have illustrated that this isn't a 'GW issue' but a 'Wayland issue' as multiple products and manufacturers have been listed as taking an unacceptable amount of time to arrive. But then acknowledging that would have gotten in the way of the anti-GW agenda and rabblerousing.

I have read the thread, as I have read many other threads. This is why I feel confident in standing by what I've said. Exclusively GW? No, every company will have issues, but mainly GW based orders seem to be the biggest instigator of these threads.

You're basing your statement on this thread, I'm basing mine on being on here most days for the last two years.

Additionally, I have no agenda towards GW, and frankly resent the implication. I have made an informed decision to de-emphasise my hobby spending from being almost solely 40K based to barely 40K based. This is based both on the actions of the company and the quality of the product it has released recently. I have not 'rage quit' GW, if they release something that gets me excited enough and I don't have to sell my organs to afford, I will buy it. For the time being though, there are many other companies producing games and miniatures which I find more rewarding to invest my time and money in.

This, being a discussion forum, is something I'm happy to discuss with others, who may or may not agree. But agenda? Lol.


Automatically Appended Next Post:

 ascended_mike wrote:

I could not mention the specific persons name but said person is a GW staff member in a GW store.
I am still on the fence on this matter.

You realise GW staff are famously regarded as being more poorly informed than us right?

I will go on record and say that there is no way in hell that anybody working at store level has even the faintest clue what's going on with independent accounts. I'd disregard that as pointless nonsense spun to try and get you to spend money in store mate, in all honesty.

You have to think that even if it IS GW causing a lot of these delays that the online stores should be wise to the possibility by now

and have a functional live stock level system in place that either only you lets you order stuff they've got in hand, or flags it up specifically 'we've no real idea when we'll get it in'

the first time a distributor of a particular line burns them by failing to deliver promised stock on time is a surprise,

the umpteenth time they do so you should have procedures in place to cope (even if it means sending somebody out to the local GW to buy the item at retail)

 OrlandotheTechnicoloured wrote:
You have to think that even if it IS GW causing a lot of these delays that the online stores should be wise to the possibility by now

and have a functional live stock level system in place that either only you lets you order stuff they've got in hand, or flags it up specifically 'we've no real idea when we'll get it in'

the first time a distributor of a particular line burns them by failing to deliver promised stock on time is a surprise,

the umpteenth time they do so you should have procedures in place to cope (even if it means sending somebody out to the local GW to buy the item at retail)

I used to experience the same sort of issues with my suppliers with my (non hobby) shop. I wouldn't take money in advance, but on collection. Obviously this meant I had a small risk of being stuck with product if they never collected, and I had the advantage of being a physical shop, but people are much more reasonable about delays if they don't feel they're having their money held hostage.

Wayland could introduce a system like Amazon, where the money is debited when the product is dispatched, but, even assuming they are financially healthy, and the allusions mentioned in this thread are rubbish, a shift like that in cash flow could cause all sorts of problems.

Would probably mitigate most of the complaints though.

 azreal13 wrote:

 OrlandotheTechnicoloured wrote:
You have to think that even if it IS GW causing a lot of these delays that the online stores should be wise to the possibility by now

and have a functional live stock level system in place that either only you lets you order stuff they've got in hand, or flags it up specifically 'we've no real idea when we'll get it in'

the first time a distributor of a particular line burns them by failing to deliver promised stock on time is a surprise,

the umpteenth time they do so you should have procedures in place to cope (even if it means sending somebody out to the local GW to buy the item at retail)

I used to experience the same sort of issues with my suppliers with my (non hobby) shop. I wouldn't take money in advance, but on collection. Obviously this meant I had a small risk of being stuck with product if they never collected, and I had the advantage of being a physical shop, but people are much more reasonable about delays if they don't feel they're having their money held hostage.

Wayland could introduce a system like Amazon, where the money is debited when the product is dispatched, but, even assuming they are financially healthy, and the allusions mentioned in this thread are rubbish, a shift like that in cash flow could cause all sorts of problems.

Would probably mitigate most of the complaints though.

That would indeed have made me feel a whole lot better about the process.

Props where props are due, I asked how to order a Feldherr pack and foam from them and got a response in the same day. So well done, I'm really considering ordering it from you guys now.

 Marcus-Wayland wrote:
Hi Kitch,

I am very sorry to hear that you still feel aggrieved by this issue, but we did send you a full reply to your ticket within an hour of telling you we would. That E-mail fully explained our position on the matter and if you wish to reply then please do so via our Helpdesk.

It is our policy not to enter into discussions about individual cases on open forums so it is always best to contact our Helpdesk in the first instance.

Kind Regards,

Wayland Games

I'm not disputing whether or not you responded. I'm pointing out that we're approaching the 7th month of my waiting for you guys to close this down. You set the goal posts, I did what was asked, you then and have continued to neglect what is expected from yourselves, as per the promotion that you designed.

This isn't something that you can blame on a websites need to be developed, suppliers not delivering stock to you, or my misunderstanding of the promotion. Simply put, you are continuing to neglect your own offer, and all you're telling me to do is to keep an eye on your Facebook page for an update that may or may not come, without even giving me the courtesy of a completion date or direct response on the matter.

(Edit: spelling)

There is acutally a valid reason as to why GW and indie retailers experince delays, not sure if I should post it on the public forum but basically part of the trade agreement with GW they can only order a certain limit of value a month from GW. This is why some inide retailers experinced even more delays with Tau after having sold more then that limit in Tau items alone and GW delaying them (supposdly because of packaging delays).

Not sure if this affects Waylands or not though/

azreal13 488577 wrote:


I have read the thread, as I have read many other threads. This is why I feel confident in standing by what I've said. Exclusively GW? No, every company will have issues, but mainly GW based orders seem to be the biggest instigator of these threads.

You're basing your statement on this thread, I'm basing mine on being on here most days for the last two years.

Additionally, I have no agenda towards GW, and frankly resent the implication. I have made an informed decision to de-emphasise my hobby spending from being almost solely 40K based to barely 40K based. This is based both on the actions of the company and the quality of the product it has released recently. I have not 'rage quit' GW

I have ordered GW items from Wayland around four times. Had issues twice - in both cases, they said items were in stock and they weren't. In once case, I was waiting around three weeks for 'NId Hive Guard which were marked as in stock.

I have ordered GW items from Dark Sphere around five times. Had no issues, ever. Whenever they say an item is in stock, it's in stock. When they've not had items in stock, it's usually arrived within a day or two.

Your attempting to make this into a GW issue is ridiculous. It's about a retailer claiming an item is in stock when it isn't. Are GW supposed to know and take responsibility for Wayland Games' stock levels? I know, we all know, that GW can be a pain but next you'll be blaming them for the banking crisis and all the rain we've had this summer.

 kitch102 wrote:

 Marcus-Wayland wrote:
Hi Kitch,

I am very sorry to hear that you still feel aggrieved by this issue, but we did send you a full reply to your ticket within an hour of telling you we would. That E-mail fully explained our position on the matter and if you wish to reply then please do so via our Helpdesk.

It is our policy not to enter into discussions about individual cases on open forums so it is always best to contact our Helpdesk in the first instance.

Kind Regards,

Wayland Games

I'm not disputing whether or not you responded. I'm pointing out that we're approaching the 7th month of my waiting for you guys to close this down. You set the goal posts, I did what was asked, you then and have continued to neglect what is expected from yourselves, as per the promotion that you designed.

This isn't something that you can blame on a websites need to be developed, suppliers not delivering stock to you, or my misunderstanding of the promotion. Simply put, you are continuing to neglect your own offer, and all you're telling me to do is to keep an eye on your Facebook page for an update that may or may not come, without even giving me the courtesy of a completion date or direct response on the matter.

(Edit: spelling)

Hi Kitch,

We have replied to you directly on this matter and have clarified the scheme, how it works and how you fit into it.

As I have already advised you we do not discuss specific queries on any forum and all correspondence will have to be direct.

Kind Regards,

Wayland Games


Automatically Appended Next Post:

Hivefleet Oblivion wrote:

azreal13 488577 wrote:


I have read the thread, as I have read many other threads. This is why I feel confident in standing by what I've said. Exclusively GW? No, every company will have issues, but mainly GW based orders seem to be the biggest instigator of these threads.

You're basing your statement on this thread, I'm basing mine on being on here most days for the last two years.

Additionally, I have no agenda towards GW, and frankly resent the implication. I have made an informed decision to de-emphasise my hobby spending from being almost solely 40K based to barely 40K based. This is based both on the actions of the company and the quality of the product it has released recently. I have not 'rage quit' GW

I have ordered GW items from Wayland around four times. Had issues twice - in both cases, they said items were in stock and they weren't. In once case, I was waiting around three weeks for 'NId Hive Guard which were marked as in stock.

I have ordered GW items from Dark Sphere around five times. Had no issues, ever. Whenever they say an item is in stock, it's in stock. When they've not had items in stock, it's usually arrived within a day or two.

Your attempting to make this into a GW issue is ridiculous. It's about a retailer claiming an item is in stock when it isn't. Are GW supposed to know and take responsibility for Wayland Games' stock levels? I know, we all know, that GW can be a pain but next you'll be blaming them for the banking crisis and all the rain we've had this summer.

Hi Hivefleet

I am very sorry to hear that you feel our service has been unsatisfactory on occasion.

Our customer service team will be more than happy to deal with any specific delays you are currently experiencing and we always do our best to ensure that orders are processed in a timely fashion. We don't always get it right, but we are always trying to improve on our levels of service.

Kind Regards,

Wayland Games

I've ordered from Wayland several times. Non-GW items, and I've not encountered any problems thus far. They dispatch the items promptly and they arrive in good shape. Last order was a bunch of X-Wing minis, they were sent off by the next biz day.

Just sharing my personal experiences.

 Marcus-Wayland wrote:


Hi Hivefleet

I am very sorry to hear that you feel our service has been unsatisfactory on occasion.

Our customer service team will be more than happy to deal with any specific delays you are currently experiencing and we always do our best to ensure that orders are processed in a timely fashion. We don't always get it right, but we are always trying to improve on our levels of service.

Kind Regards,

Wayland Games

To avoid misleading anyone, the hassles I experienced were in late 2011, early 2012. I'd be glad to see it's improved - and thanks for the apology, which I certainly didn't get at the time, only a runaround.

The Army Painter Crystal Blue Spray Can I just received from Wayland is dented. The Tau fire warriors were squashed into the packaging box and, whilst this has no effect on the product, the overall packaging of this was quite poor. (Perhaps because Tau Fire Warrior boxes are larger than regular troop boxes?)

I would contact them, complain, send it back etc and ask for another one... But sod it, It took almost 4 weeks to get here.

A dented can is a dented can. If it explodes in my hand and my arm falls off in a cloud of blue devastation, at least you guys knew why it happened!
Click to see Image
I know it's not a BIG deal. But icing on the cake really. :(

(edit: Spelling)

 ascended_mike wrote:
The Army Painter Crystal Blue Spray Can I just received from Wayland is dented. The Tau fire warriors were squashed into the packaging box and, whilst this has no effect on the product, the overall packaging of this was quite poor. (Perhaps because Tau Fire Warrior boxes are larger than regular troop boxes?)

I would contact them, complain, send it back etc and ask for another one... But sod it, It took almost 4 weeks to get here.

A dented can is a dented can. If it explodes in my hand and my arm falls off in a cloud of blue devastation, at least you guys knew why it happened!
Click to see Image
I know it's not a BIG deal. But icing on the cake really. :(

(edit: Spelling)

Hi Ascended_mike,

Please do not take any risks to your health!

I am very sorry to hear of the issues you have received, If you raise a ticket on our helpdesk we can look into resolving this for you.

http://support.waylandgames.co.uk

Kind Regards,

Marcus

And again, I just stuffed up an order this afternoon, emailed them, they cancelled it for me and let me know it was all fixed up and I could proceed with what I wanted, which I have just done. I do usually seem to get things as planned with them. It's a shame things aren't working out for you kitch, maybe they'll start to?

I've had three or four orders with wayland. Two took excessive time to arrive (all gw product).

I've placed a new order last night, with no gw product. Everything was showing as in stock, so I'll see how long it takes. If its not here within a week, I suspect I'll not use them again, which will be a shame - they have a pretty comprehensive site, and the folk themselves seem nice enough. When I order something online though, I expect it to arrive within a couple of days. Particularly if I'm paying a wedge for p&p.


***a few minutes after posting, I received an email saying my stuff has been dispatched. Quickest turnaround yet from Wayland, and much more what I'd expect from an online seller. Guess I'll be using them again. Shame the price of their Warmachine starter has been bumped up!)

Just to quickly add my 2 cents, I have ordered from Wayland a good dozen or so times, my most recent order was a bunch of Vallejo paints, I ordered them in the morning, and they arrived the next day, very well packaged.

I also work in a company that operates the same way Wayland, and it does happen, it's nigh on impossible to go without a hiccup, and it does happen, someone not changing an order status properly, or a whole host of things.

 ascended_mike wrote:

As a consumer, it is better to buy from GW stores directly instead of waiting 4 weeks.
If GW have created this situation, it is very bad form.

It's still a surprise to me that people haven't realised what GW are doing, and why practically every thread 'company x owes me miniatures' revolves around GW products. Whether it is through malicious intent or down to incompetence matters little - the effect is the same, which is to drive customers back to buying direct.

The company has a well documented predatory attitude towards the FLGS, which increases if there is ever the situation where a GW is in the same town as the FLGS.
It's something I have encountered first hand; working in an independent, with the friendliest GW rep in the world until an official GW store opened a mile away. The store had built up a pretty regular clientèle of customers who would puchase GW from the store; suddenly new releases started coming weeks late, not at all or in reduced margin, and core lines also suffered. In a store with no playing tables, yes of course you had a good report with with those customers, but as much as they want to help the 'little guy' their patience soon runs out when the stuff you have ordered for them hasn't turned up yet again. Of course, off to the GW store those customers went. Ultimately, the manager tired of the reps prevaracation and stopped selling GW.

This was some years ago (before the internet had taken off for popular purchasing) but from what I have read from other shop owners GW's strategy remains the same; use the FLGS to help build up a local gaming community, then open a store in that town and take those customers. The store I worked at sold everything else besides, and so could happily drop the GW lines when they started playing games, but a lot of stores who rely on the revenue stream from what is still the biggest wargame often have no such luxury. For them, bankruptcy awaits.

I think you can either believe that every store is similarly lax in the way it operates and fulfils orders (because threads have started about pretty much every FLGS at one time or another), for only GW games, or you can look at the evidence for how GW has behaved in the past and continues to behave. And it's a strategy that continues to expand with the likes of an increasing number of GW direct-only items, limiting some of their most exciting new products to the official stores, and trying to limit internet selling in the US.

Just wanted to add my 2 cents on wayland games. Placed my first and last order with them 3 weeks ago.
Being new to warhammer 40k ordered from several different mail order retailers to see who was the quickest with delivery times etc.
Ordered from wayland games, after checking what i wanted was showing as in stock and has been waiting packing for over 2 weeks. When i raised a ticked to ask what was going on i got a reply full of attitude.
They seem quick enough to take your money and i get that things can be out of stock but when you order from somewhere like amazon and the item is not in stock they do not take your money until they have the item in stock ready for dispatch.
Will give it until the end of the week and if had no joy i will be cancelling the order and getting money back through credit card protection and will order elsewhere.
Even with items showing as in stock, it says up to 9 working days to dispatch, surely it doesnt take 9 days to pick something off a shelf, pack it and send it off?

Cultist73 wrote:
Just wanted to add my 2 cents on wayland games. Placed my first and last order with them 3 weeks ago.
Being new to warhammer 40k ordered from several different mail order retailers to see who was the quickest with delivery times etc.
Ordered from wayland games, after checking what i wanted was showing as in stock and has been waiting packing for over 2 weeks. When i raised a ticked to ask what was going on i got a reply full of attitude.
They seem quick enough to take your money and i get that things can be out of stock but when you order from somewhere like amazon and the item is not in stock they do not take your money until they have the item in stock ready for dispatch.
Will give it until the end of the week and if had no joy i will be cancelling the order and getting money back through credit card protection and will order elsewhere.
Even with items showing as in stock, it says up to 9 working days to dispatch, surely it doesnt take 9 days to pick something off a shelf, pack it and send it off?

Hi Cultist73,

Any item listed as Available (Ships in 3-9 Working Days) means we will order the item in and expect to ship it out in 3-9 Working days. If it says Available (144 Ready to Ship!) it means we have 144 in our warehouse ready to go.

All orders are dispatched as quickly as we can and we also place supplier orders very regularly to minimise any wait you may experience.

Please be assured that any response given would not have been intended to give you attitude, however, I apologise if this is what came across.

Threatening to go to your Credit Card Protection is not necessary, because if you want a refund we are happy to sort that out for you. Please raise a helpdesk ticket via http://support.waylandgames.co.uk and one of our customer services staff will advise.

Kind Regards,

Wayland Games

 Marcus-Wayland wrote:

Cultist73 wrote:
Just wanted to add my 2 cents on wayland games. Placed my first and last order with them 3 weeks ago.
Being new to warhammer 40k ordered from several different mail order retailers to see who was the quickest with delivery times etc.
Ordered from wayland games, after checking what i wanted was showing as in stock and has been waiting packing for over 2 weeks. When i raised a ticked to ask what was going on i got a reply full of attitude.
They seem quick enough to take your money and i get that things can be out of stock but when you order from somewhere like amazon and the item is not in stock they do not take your money until they have the item in stock ready for dispatch.
Will give it until the end of the week and if had no joy i will be cancelling the order and getting money back through credit card protection and will order elsewhere.
Even with items showing as in stock, it says up to 9 working days to dispatch, surely it doesnt take 9 days to pick something off a shelf, pack it and send it off?

Hi Cultist73,

Any item listed as Available (Ships in 3-9 Working Days) means we will order the item in and expect to ship it out in 3-9 Working days. If it says Available (144 Ready to Ship!) it means we have 144 in our warehouse ready to go.

All orders are dispatched as quickly as we can and we also place supplier orders very regularly to minimise any wait you may experience.

Please be assured that any response given would not have been intended to give you attitude, however, I apologise if this is what came across.

Threatening to go to your Credit Card Protection is not necessary, because if you want a refund we are happy to sort that out for you. Please raise a helpdesk ticket via http://support.waylandgames.co.uk and one of our customer services staff will advise.

Kind Regards,

Wayland Games

I don't think he was threatening anything Marcus. He was giving other people an opinion of your company and advising people of the action he will be taking.

 ascended_mike wrote:

 Marcus-Wayland wrote:

Cultist73 wrote:
Just wanted to add my 2 cents on wayland games. Placed my first and last order with them 3 weeks ago.
Being new to warhammer 40k ordered from several different mail order retailers to see who was the quickest with delivery times etc.
Ordered from wayland games, after checking what i wanted was showing as in stock and has been waiting packing for over 2 weeks. When i raised a ticked to ask what was going on i got a reply full of attitude.
They seem quick enough to take your money and i get that things can be out of stock but when you order from somewhere like amazon and the item is not in stock they do not take your money until they have the item in stock ready for dispatch.
Will give it until the end of the week and if had no joy i will be cancelling the order and getting money back through credit card protection and will order elsewhere.
Even with items showing as in stock, it says up to 9 working days to dispatch, surely it doesnt take 9 days to pick something off a shelf, pack it and send it off?

Hi Cultist73,

Any item listed as Available (Ships in 3-9 Working Days) means we will order the item in and expect to ship it out in 3-9 Working days. If it says Available (144 Ready to Ship!) it means we have 144 in our warehouse ready to go.

All orders are dispatched as quickly as we can and we also place supplier orders very regularly to minimise any wait you may experience.

Please be assured that any response given would not have been intended to give you attitude, however, I apologise if this is what came across.

Threatening to go to your Credit Card Protection is not necessary, because if you want a refund we are happy to sort that out for you. Please raise a helpdesk ticket via http://support.waylandgames.co.uk and one of our customer services staff will advise.

Kind Regards,

Wayland Games

I don't think he was threatening anything Marcus. He was giving other people an opinion of your company and advising people of the action he will be taking.

In which case I apologise for any miss understanding and ask that our customers, to save time, please request any refunds through ourselves in the first instance.

Kind Regards,

Marcus

Well requested to cancel order and get a refund last Friday morning and still haven't heard anything back. Previous ticket I raised got answered within an hour.

Paid Wednesday night, posted Thursday morning, arrived Friday morning.

That was some of the stuff from the Hasslefree sale, plus some assorted other gubbins..

Hi 'Cultist73'

I'm sorry to hear of the complications encountered - could you please PM me your order reference number - I will ensure that the matter is investigated as soon as possible.

Regards,

Richard.D

Hi there, can you please advise what the problem is with the Spartan Games Pre Release is?

I've already asked via a ticket about my delayed order, and accept that it's conditions outwith your control, but some info would be appreciated.

Cheers

Andrew

Paid on the 1st July and am still waiting for it to ship. I've ordered from them three or four times, it's always taken a while to ship but never this long. However they do have a very good selection of products.

 AndrewC wrote:
Hi there, can you please advise what the problem is with the Spartan Games Pre Release is?

I've already asked via a ticket about my delayed order, and accept that it's conditions outwith your control, but some info would be appreciated.

Cheers

Andrew

Hi Andrew, we are expecting the Spartan Pre-Release for Dystopian Wars and Firestorm this week. Spartan Scenics are delayed by the manufacturer as they have been a little overwhelmed by the pre-orders! We are working with them to secure stock as quickly as possiblew and will update you directly once we have solid information. in the meantime you can always contact us at the 'support at waylandgames.co.uk' address (you'll need to put that in the correct format of course!)

Regards

Wayland Games


Automatically Appended Next Post:

 gianlucafiorentini123 wrote:
Paid on the 1st July and am still waiting for it to ship. I've ordered from them three or four times, it's always taken a while to ship but never this long. However they do have a very good selection of products.

Products from one of the manufacturers you have ordered have cleared customs this morning and should mean your order goes out to you this week. We apologise for the delay, but Customs get funny when we start poking them and asking them to hurry up! If you ever need personal support regarding your order you can always contact us at the 'support at waylandgames.co.uk' address (you'll need to put that in the correct format of course!)

How many accounts do you guys have on here? I count 4, including the owner's one. Is it really necessary for one company to have 4 accounts to answer the one thread?

Since they have opened the can of worms by posting here they need to be able to cover it I suppose. I can't see an issue of them having 4 accounts to do that. It's better than 1 account and fewer responses I reckon.

But why would one company account mean fewer responses? That doesn't make much sense. You'd make the account available to whoever is on the helpdesk that day, and let them respond as necessary while answering phones etc.

It's quite possible that individuals who work for Wayland have their own accounts because they enjoy Dakka in their own right

and just chip in here when they feel they need to

When I went to Wayland's site recently to order the D-Day Flames of War compilation, I noticed that they were no longer offering free postage internationally on FoW/GF9 product. Is this permanent?

Aside from the occasional free shipping deals, I really only bothered to order FoW product from Wayland, since they charged for shipping while not dropping the 20% VAT from their prices. Now I don't find it worthwhile to order anything from them, sadly.

The Flames of war free shipping promotion has now ended, however are always running different promotions. If you keep an eye out on our website and news letter i'm sure there will be something that will take your fancy soon.

Without being rude, the lack of VAT removal combined with having to pay for shipping means there's really little point in ordering anything from Wayland for overseas customers.

One or the other? - fine. Both? There's a lot of other places to shop.

Fancy making you pay for shipping to the other side of the globe, what barstards!

Over the last 5 years of business shipping costs have gone up every year and we have not passed them on in fact in most cases we have reduced our shipping prices. We just cannot swallow the increases again.

This year however there were some significant increases by Royal Mail to International Parcels. We had no choice but to increase the shipping prices. For ROW areas where we have removed the ROW free shipping for some products however these are still heavily subsidized and far below the actual cost to us.

As someone who also works in a predominantly online business, I have to say that this is pretty true, and postage costs have gone up a fair bit pretty recently.

Indeed they have, add to that postage and packaging the cost of packaging supplies is not cheap either, most companies also swallow that cost as well

It's fine. You guys need to make the best decisions for your own bottom line, just the same as I do. At present, I'm better off shopping elsewhere. It's for you to judge whether the sales lost/gained are worth the tradeoff. To people like Notprop - let's not forget the 20% that doesn't go to VAT, though...

It should be refunded or not charged, otherwise thats VAT fraud if it doesnt go to the HMRC.

 Azazelx wrote:
When I went to Wayland's site recently to order the D-Day Flames of War compilation, I noticed that they were no longer offering free postage internationally on FoW/GF9 product. Is this permanent?

Aside from the occasional free shipping deals, I really only bothered to order FoW product from Wayland, since they charged for shipping while not dropping the 20% VAT from their prices. Now I don't find it worthwhile to order anything from them, sadly.

Just to specifically reply to your point.

The D-Day FOW compilation is very heavy, so much so that each one costs us over £20 for postage alone to Australia etc and in fact breaches the single item weight limit for Air Mail. There is no VAT on books btw
A boxed set for FOW might cost you £3.50 to ship from us now However the shipping likely costs us more than £12.

Rich I was wondering when the end of summer sale will begin (if there is going to be one?

I'm asking because there is going to be armageddon apocalypse game (at the and of august) and I would like get me a stompa but building and painting might take 2 week on top of the delivery time.

 illuknisaa wrote:
Rich I was wondering when the end of summer sale will begin (if there is going to be one?

I'm asking because there is going to be armageddon apocalypse game (at the and of august) and I would like get me a stompa but building and painting might take 2 week on top of the delivery time.

There are lots of promotions currently active on our website, and lots more still to be announced.
However i do no believe that any of them will contain the Ork Stompa.

Ordered from Wayland Games for the first time last week.
My order is still Awaiting Packaging, so I guess that they need to order it from GW first.
I have heard a lot of good experiences about them (and some bad)

Wayland is great. I've ordered a few times. Prices are good and delivery to Sweden is fast.

Just make sure that what you order is in stock.

fishy bob wrote:
Wayland is great. I've ordered a few times. Prices are good and delivery to Sweden is fast.

Just make sure that what you order is in stock.

Not always as easy as it sounds, seeing as the web stock system is often wrong!

Yeah it was in stock and got an email this morning it has been shipped. It is actually pretty fast!

Fenrir Kitsune wrote:

fishy bob wrote:
Wayland is great. I've ordered a few times. Prices are good and delivery to Sweden is fast.

Just make sure that what you order is in stock.

Not always as easy as it sounds, seeing as the web stock system is often wrong!

I've never had that problem. I've just learned that when a product is "Available" it doesn't necessarily mean it actually is available.

Which is why I don't order anything from them unless it says "X ready to ship!"

Lets be honest, you order from Wayland if you want something cheap. They fill that role pretty well imo, for reliability/customer service or if you want to support your local shops then there are better alternatives.

I'd argue the exact opposite! There are plenty of cheaper alternatives out there I find but Wayland are quick (by comparison) on the delivery, so if I want something in a reasonable amount of time I just go for them.

Keeping in mind that I have no LGS for a two hour drive in any direction.

Hi all thanks for your kind words about Wayland Games.

To some we are thought of as an online only deep discounter when the reality is that we actually have a large physical shop in Hockley, Essex (within our massive Tabletop Nation gaming centre) so to many customers we are their LGS!

We have a dedicated customer service team and are confident that we have more staff processing and supporting more customers than any other independent retailer. We aren't trying to put other LGSs out of business by massively discounting our main ranges and instead try to work with our neighbours and manufacturers to offer the best service we can.

Sometimes, especially with less cooperative manufacturers, we can suffer from poor supply of certain products and of course it is ultimately the customers who suffer in that case. We do everything we can to keep people updated when there are particularly significant delays but with our huge volume of satisfied customers, we have to accept that on occasion there will be some to who our service falls short of their expectations. We are honest enough to admit when we get it wrong and try to make amends where possible.

Though we offer (in our opinion) great value in regards to discount and service, we try our hardest to balance competitive price with decent delivery times. We don't always get it 100% but we are trying to!

I can understand you guys are having a hard time with "certain companies" but i can't help but point out that orders to Bulgaria always take at least to week from payment to shipping.

Well I got my 1st order from Wayland Games today, it took a small week. I live in the Netherlands, so it was actually pretty fast.

Thank you Wayland Games

Went to order the Apoc book and a few paints but it turned out to be more expensive than ordering from GW due to shipping.

Can we call imrail a shill? I feel like we should be calling him a shill because that's what we do on dakka to people with positive feedback.

Seriously though I'll probably be going there this weekend and can remonstrate with them if you like. By remonstrate I mean buy loads of stuff and leave happy btw.

Have you been there before? It's bloody brilliant, so much stuff like a wargaming Mecca. Could quite happily spend 3-4 hours and then leave with the car loaded with stuff.

I ordered a stompa on 25th.

Stompa arrived today in great condition.

Google "Wayland Games" and "problems" or "complaints."

Here's a great sample, and, no doubt, Ricky's all time favourite thread on the Internets (costs him business every day, I'm guessing):

http://www.dakkadakka.com/dakkaforum/posts/list/484557.page

I had two bad experiences with them and will have no more. The current stock system is garbaggio; don't ever order anything "out of stock," and if you want attention, pick up the phone. They claim to be very attentive to emails, but I have read numerous accounts about them ignoring refund requests until you have emailed multiple times or picked up the phone, and that was my experience.

I'm very glad some have had good experiences. I like Trolltrader; I find them forthright and honest in their dealings, which is not an accusation I can level at Wayland with a straight face.

 notprop wrote:
Can we call imrail a shill? I feel like we should be calling him a shill because that's what we do on dakka to people with positive feedback.

Seriously though I'll probably be going there this weekend and can remonstrate with them if you like. By remonstrate I mean buy loads of stuff and leave happy btw.

Hahaha no I am not a shill (had to search what it was).
I'm just really glad that my order arrived, I have been scammed by 3 different webstores and it is always a gamble for me.

@Librariarch:
You have made your point, your previous thread closed down.
Thank you and no luck for you on your crusade

imrail wrote:

 notprop wrote:
Can we call imrail a shill? I feel like we should be calling him a shill because that's what we do on dakka to people with positive feedback.

Seriously though I'll probably be going there this weekend and can remonstrate with them if you like. By remonstrate I mean buy loads of stuff and leave happy btw.

Hahaha no I am not a shill (had to search what it was).
I'm just really glad that my order arrived, I have been scammed by 3 different webstores and it is always a gamble for me.

Language barriers eh!

I'm pleased it worked out for you, they're pretty good but mistakes happen.

Pacific wrote:Have you been there before? It's bloody brilliant, so much stuff like a wargaming Mecca. Could quite happily spend 3-4 hours and then leave with the car loaded with stuff.

That pretty much sums up my Saturday afternoon, blew a ton of cash on Spartan Scenics (soo pretty and nicely cast) and other bits for a Necromunda table. I'm only 20minutes down the road so get there a fair bit, the odd tournament but mostly bunking off from work to buy stuff. Drop me a PM if you fancy a game of something.

Tell me, did they have the bar set up when you last went?

Cold Bulmers and Wargaming for the win!

A Mecca indeed - except for the alcohol bit obviously.

 notprop wrote:

Pacific wrote:Have you been there before? It's bloody brilliant, so much stuff like a wargaming Mecca. Could quite happily spend 3-4 hours and then leave with the car loaded with stuff.

That pretty much sums up my Saturday afternoon, blew a ton of cash on Spartan Scenics (soo pretty and nicely cast) and other bits for a Necromunda table. I'm only 20minutes down the road so get there a fair bit, the odd tournament but mostly bunking off from work to buy stuff. Drop me a PM if you fancy a game of something.

Tell me, did they have the bar set up when you last went?

Cold Bulmers and Wargaming for the win!

A Mecca indeed - except for the alcohol bit obviously.

No bar last time! Wow.. if I was asked, "what one thing would you add to make it better..?" that would have been my answer

Live the other side of the country (Gloucestershire) unfortunately mate, next time I'm there will probably be the Infinity tournament just prior to Xmas unless I can organise a weekend shopping trip in the meantime

What is the Spartan Scenics stuff like (presumably the big base type structures)?

The bar has been open a few months now

Does this explain the recent missed deliveries?

@ Pacific - the spartan scenics bits are some new 28mm detailing peices. I picked up the Cargo Bay, Barracks and Armoury packs. Each pack (£18-23 each) contains about 20 odd peices of resin furniture. I picked them up for a Necromunda table I'm looking at building but they look like they have been made for infinity. Very nice and a good deal too.

Oh and they tricked me into buying X-Wing too, which is an awesome game. Good salesmaning that man.

rich1231 wrote:
The bar has been open a few months now

Can confirm the prescence of said bar, and hot dog machine!

Given a choice between Wayland and Gifts for Geeks, where would you order from?

The new SM codex is cheaper through G4G, though I haven't ordered from them before and would be tempted to stay with Wayland purely as they're who I've always used before.

Cheers

Assuming you're prepared for a significant delay, probably Wayland, you'll be sure to get it eventually

(or perhaps quickly, you just can't be certain with the new releases)

None of the online sellers have been great about getting new codexes/models out promptly, at least in part due to GW failing to supply all they order

if HAVE to have it within the next couple of weeks GW direct is probably the way to go based on recent releases

Nah I don't need it immediately, though equally the sooner it arrives the happier I'd be.

Cheers for the response pal.

Gifts for Geeks are a good store I've ordered numerous things in the past and also visited the store on 1 occasion. The staff are really friendly and helpful. Ive heard some people say they can be slow from time to time but Ive not experienced this. Gamingfigures.com are also a very good store.
As far as wayland go I've had delayed orders and a bad experience where a staff member called me a liar on the phone.. not good. Its been 3 or 4 yrs since then so they may have got better but they dont get my custom.

Do not order from Gifts for Geeks if you're outside the EU and have to deal with customs. Both myself and a friend got packages where they over-listed the value of the items for customs purposes so I got to pay extra charges for no reason.

Stunty46 wrote:

As far as wayland go I've had delayed orders and a bad experience where a staff member called me a liar on the phone.. not good. Its been 3 or 4 yrs since then so they may have got better but they dont get my custom.

Stunty46, I apologise that you experienced this. I can not comment on anything from 4 years ago, but I know none of the current staff would ever do such a thing. If you do wish to give us another try I am sure you will be pleased with the service you receive.

Wayland games promise fast delivary and yet I've never had a order that took less than a week to come [i'm not happy ].

 sing your life wrote:
Wayland games promise fast delivary and yet I've never had a order that took less than a week to come [i'm not happy ].

Sorry you are unhappy with our service, perhaps it would help if I detail what our order status and product availability is like. Please note that all order turnaround times are indications rather than guarantees as variations in supply and demand can sometimes cause a backlog.

Available (X Ready to Ship) These items are currently in our warehouse and we will be used fulfil your order as soon as possible. If you have items in the order that have other statuses however, these items will be shipped once any outstanding have been received in our warehouse. This can mean that items in stock are delayed as we wait for Pre-Order items (for example) to be available.

If any of your items are listed as Available (Ships in 3-9 Working Days) then they will be ordered from our suppliers (usually direct from the manufacturer) and should arrive with us to ship within 3-9 working days.

'Pre-Order Now!' Such items will be available on the release date of the product (assuming we have received stock)

✪ Special Order Item (Shipping Times May Vary) These items vary in shipping times as their availability from the manufacturer/distributor may be sporadic.

I genuinely hope that helps, if you have any more questions or queries about your order history please contact us via our websites Helpdesk.

I have used Wayland Games a couple of times without incident, but then I wasn't ordering a new release and I didn't require the items within a set period.

I think that seeing them responding on Dakka is great. My Mrs is a "Social Media" guru/witch/farseer (gets paid for it, and everything) and occasionally has to go on the frontline and take abuse from the anonymous public when her employer gets flakk (they're a big company, having had a fair bit of bad press recently)

It isn't easy seeing your company get battered, so props to the lads for getting involved. And let us hope that they can sort out what ever the order-to-shipment bottle neck appears to be!

PEACE! Or WAR! depending on your outlook.

 Jake-Wayland wrote:

 sing your life wrote:
Wayland games promise fast delivary and yet I've never had a order that took less than a week to come [i'm not happy ].

Sorry you are unhappy with our service, perhaps it would help if I detail what our order status and product availability is like. Please note that all order turnaround times are indications rather than guarantees as variations in supply and demand can sometimes cause a backlog.

Available (X Ready to Ship) These items are currently in our warehouse and we will be used fulfil your order as soon as possible. If you have items in the order that have other statuses however, these items will be shipped once any outstanding have been received in our warehouse. This can mean that items in stock are delayed as we wait for Pre-Order items (for example) to be available.

If any of your items are listed as Available (Ships in 3-9 Working Days) then they will be ordered from our suppliers (usually direct from the manufacturer) and should arrive with us to ship within 3-9 working days.

'Pre-Order Now!' Such items will be available on the release date of the product (assuming we have received stock)

✪ Special Order Item (Shipping Times May Vary) These items vary in shipping times as their availability from the manufacturer/distributor may be sporadic.

I genuinely hope that helps, if you have any more questions or queries about your order history please contact us via our websites Helpdesk.

I will be ordering the AP ink set from WG and if I don't get it within a week I will stop buying your products [completaly].

All I request to immediatly know why the ACTUAL F K you are charging more for FW products on your website than the actual forge world website.

Dude, seriously, there's people complaining because other retailers have taken literally months to deliver product with no communication, and you're riding WG because they have taken a week to send you something and had the stones to apologise to you in public?

Classy.

Oh, and they offer Forge World as a service, they have to buy it at retail and add a small fee on top, as Forge World don't sell wholesale.

I believe they say that on their site?

Im more than happy with wayland. Maybe some times the delivered item takes more than promised but they work fine for me and always good comunicacion.

On the other hand I ordered some things more than a month ago from darksphere.co.uk. An Eldar codex arrived but nothing more. I just asked them and they said "wait" now im off with patience and you know what? two days without answer from them. Maybe they are waiting till I wont be able to make a paypal claim. or maybe not but this situation enrages me.

RUNE wrote:

On the other hand I ordered some things more than a month ago from darksphere.co.uk. An Eldar codex arrived but nothing more. I just asked them and they said "wait" now im off with patience and you know what? two days without answer from them. Maybe they are waiting till I wont be able to make a paypal claim. or maybe not but this situation enrages me.

You need warlord workshop mate.

azreal13 wrote:Dude, seriously, there's people complaining because other retailers have taken literally months to deliver product with no communication, and you're riding WG because they have taken a week to send you something and had the stones to apologise to you in public?

Compared to other sites that I have ordered GW products from [warlord workshop in particular took only a day to deliver a rhino kit to me], WG has quite atrocoiusly long delivary times.

Classy.

You are correct, I am indeedly classy



Oh, and they offer Forge World as a service, they have to buy it at retail and add a small fee on top, as Forge World don't sell wholesale.

I believe they say that on their site?

I understand what you say, however what I don't understand [at all] is why WG would want to sell FW products when even the services/prices on the official
site kick their ass [meaning that no-one will want to buy their FW other than ignorent elders wanting to get little Timmy/Maddy something nice for christmas]

Divines smile on you

I've written all my replies in bold.

P.S: I apoligise if I have caused any offence.

I believe FW can charge a ludicrous amount of postage as they calculate it as a percentage of order value, WG don't, so I'm sure there is a tipping point where it becomes cheaper, not willing to do the maths, might be wrong, but certainly factor in delivery and it becomes less daft.

Other people may be willing to pay extra to support an independent (unlikely, but possible) or simply too lazy to place orders in two places.

It costs them nothing to offer, they are transparent that they are charging over RRP, and clearly state that they are special order and may delay dispatch. It doesn't cost them anything to offer the service, my question to you is why wouldn't they? If nobody orders anything, they lose nothing, if people choose to use the service, they get money.

I've had things turn up the next day from WG too, and I've had things take a lot longer than a week from other companies, it doesn't mean anything.

We regularly get new names pop up offering great discount and near instant fulfilment on orders, only for the cracks to start to show in a few months as their business model and infrastructure start to implode. Wayland (and Dark Sphere) have been around for some time, and don't seem to be showing signs of going anywhere either, so will remain my favourite companies for all my online business (no preference of one over the other, tend to choose on an order by order basis)

I just can't see how you feel justified in throwing that attitude about for having to wait a whole week and still seem able to keep a straight face?

 azreal13 wrote:
I believe FW can charge a ludicrous amount of postage as they calculate it as a percentage of order value, WG don't, so I'm sure there is a tipping point where it becomes cheaper, not willing to do the maths, might be wrong, but certainly factor in delivery and it becomes less daft.

Other people may be willing to pay extra to support an independent (unlikely, but possible) or simply too lazy to place orders in two places.

It costs them nothing to offer, they are transparent that they are charging over RRP, and clearly state that they are special order and may delay dispatch. It doesn't cost them anything to offer the service, my question to you is why wouldn't they? If nobody orders anything, they lose nothing, if people choose to use the service, they get money.

I've had things turn up the next day from WG too, and I've had things take a lot longer than a week from other companies, it doesn't mean anything.

We regularly get new names pop up offering great discount and near instant fulfilment on orders, only for the cracks to start to show in a few months as their business model and infrastructure start to implode. Wayland (and Dark Sphere) have been around for some time, and don't seem to be showing signs of going anywhere either, so will remain my favourite companies for all my online business (no preference of one over the other, tend to choose on an order by order basis)

I just can't see how you feel justified in throwing that attitude about for having to wait a whole week and still seem able to keep a straight face?

I get it Azreal, You're a Fanboi of wayland games.

I'm not an especially huge fan of Wayland or anything, but azreal13's post there is nothing but reasonable and polite - especially when answering your Forge World related question. Your posts, however, are not.

I don't think I've ever had any non-Amazon-Prime order delivered in less than a week. What is this voodoo?

Is this some weird consequence of England being the size of a large US county? I knew the country was small, but "a week and a day for delivery is unreasonable" small? It takes longer to ship a parcel from Frontierland to Tomorrowland, even if you pay for Monorail.

I'm used to three weeks for delivery on most things, so I too find this "it should be here within a week" mindset a little hard to understand. I guess the UK really is small country that has less area than one of our great lakes.

I have one thought on Wayland:

Order only what is confirmed as in stock by viewing the individual item page. Don't order stuff on the way, or pre-order or anything. Just stuff in stock. It'll both ship quickly and arrive quickly.

 BobtheInquisitor wrote:
I don't think I've ever had any non-Amazon-Prime order delivered in less than a week. What is this voodoo?

Is this some weird consequence of England being the size of a large US county? I knew the country was small, but "a week and a day for delivery is unreasonable" small? It takes longer to ship a parcel from Frontierland to Tomorrowland, even if you pay for Monorail.

It isn't unusual to receive things the day after they are posted, we have a good postal system and a relatively small geographical area for them to cover. It takes larger parcels perhaps 48-72 hours on average, but I would be surprised for an item to take longer than a week if it was in stock when I ordered it, but I wouldn't be complaining unless there was no sign of movement at the end of week two at the earliest (and that would be more "polite enquiry" than complaint)

For instance, the post is so efficient, that I am fairly sure Amazon deliberately slow down processing Super Saver Delivery orders for 24 hours, otherwise there would be no advantage to them offering, and charging for, a 1st class service, as more often than not, they would arrive at the same time!

 azreal13 wrote:

 BobtheInquisitor wrote:
I don't think I've ever had any non-Amazon-Prime order delivered in less than a week. What is this voodoo?

Is this some weird consequence of England being the size of a large US county? I knew the country was small, but "a week and a day for delivery is unreasonable" small? It takes longer to ship a parcel from Frontierland to Tomorrowland, even if you pay for Monorail.

It isn't unusual to receive things the day after they are posted, we have a good postal system and a relatively small geographical area for them to cover. It takes larger parcels perhaps 48-72 hours on average, but I would be surprised for an item to take longer than a week if it was in stock when I ordered it, but I wouldn't be complaining unless there was no sign of movement at the end of week two at the earliest (and that would be more "polite enquiry" than complaint)

For instance, the post is so efficient, that I am fairly sure Amazon deliberately slow down processing Super Saver Delivery orders for 24 hours, otherwise there would be no advantage to them offering, and charging for, a 1st class service, as more often than not, they would arrive at the same time!

Yea, I agree anything up to a fortnight is acceptable for me too, although I would expect stuff within the week, anything over a fortnight and I wont be a happy bunny unless I have had some explanation.
Royal mails services vary a lot I have found, sometimes they can get stuff to you the next day and sometimes even when its not christmas it can take up to a week just for a letter, hell I can sometimes gety stuff to aus quicker than I can to scotland !!

 Azazelx wrote:
Your posts, however, are not.

Er, what?

 sing your life wrote:

 Azazelx wrote:
Your posts, however, are not.

Er, what?

 sing your life wrote:

I will be ordering the AP ink set from WG and if I don't get it within a week I will stop buying your products [completaly].

All I request to immediatly know why the ACTUAL F K you are charging more for FW products on your website than the actual forge world website.

If you can't see how this post could be viewed as rude, verging on outright hostile, I wouldn't like to have to deal with you in any capacity IRL.