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Post by: mrgrigson
Anyone out there who's ordered from the CMON store since black Friday gotten a shipping update or their order? I placed an order on December 2 and haven't heard anything since, and the account login is absolutely not doing so for me. I imagine with those prices that they were horribly swamped with orders, but I'm starting to wonder if they've fallen back into their New Wave Games habits.
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Post by: BobtheInquisitor
I placed two orders in late November and early December. I received the second order already but haven't received so much as a whisper about the first order. The first order was all discounted WoK, if that makes a difference.
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Post by: OrlandotheTechnicoloured
Nothing here, but I wasn't exactly expecting a speedy service
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Post by: Clanan
I emailed for an update a few days ago. They said their goal is to ship everything by Dec. 31.
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Post by: DarkTraveler777
Just called about my order placed on the 27th of November. The rep I spoke to said that orders from the 27th, 28th and 29th are packed and awaiting shipment so hopefully there will be movement soon.
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Post by: Illumini
I got one of my orders about a week ago, the other one nothing has happened with. The one I got was WOK stuff.
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Post by: OrlandotheTechnicoloured
Logging in to the store is a pain but this worked for me go to the forum http://www.coolminiornot.com/forums/ use the forgotten password link top right and use your store email address (trying to do so from the store page caused it to crash for me) this gives you an email with your user name (not your email but your actual name or some permutation of it) and a link to get a new password, use this to get a 2nd email use the user name and new password to log into the forum http://www.coolminiornot.com/forums/ and then navigate to the store (this works in chrome but not IE)
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Post by: mrgrigson
Thanks for the step-by-step! Worked perfectly for me, and my order is... still in process. But at least I can see it's there.
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Post by: ScarletRose
I placed two orders - 1 for Wrath of Kings stuff and one for other minis. The other minis arrived, the WoK stuff I haven't heard a peep on but it seems like there might be supply issues (from what I heard here).
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Post by: highlord tamburlaine
3 orders and they all ended up with WoK stuff in them.
So naturally nothing.
If it's true about orders placed on the 27th going out, maybe I'll see something soon?
I dipped into my unopened and unbuilt reserves instead to put under the tree since nothing I've ordered has shown up.
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Post by: BobtheInquisitor
 highlord tamburlaine wrote:3 orders and they all ended up with WoK stuff in them.
So naturally nothing.
If it's true about orders placed on the 27th going out, maybe I'll see something soon?
I dipped into my unopened and unbuilt reserves instead to put under the tree since nothing I've ordered has shown up.
My wife insisted I buy something else for her to give to me.
I may have forgotten to mention the other order.
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Post by: Gallahad
I made an order on Dec. 6th with some Christmas gifts for my sons, but I haven't heard anything about it. Their customer service phone number in the order email is also defunct. I did receive the order I made on Black Friday relatively quickly, so I was hoping that given a 19 day lead I could get them to deliver something before Christmas, but I guess not.
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Post by: BobtheInquisitor
The other CMON thread has an active number for reaching their customer service.
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Post by: Gallahad
Thank you, I hadn't seen that. I'll give them a ring.
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Post by: Smokestack
I placed an order on 12/01. Got it 12/09. It was mostly WoK stuff. It was missing a Darksword mini and a Wok thing that was out of stock. So due a $37 refund. I emailed them... CSR Kisada said they were behind on refunds and to allow 5-8 business days. That was the 11th. Still don't have refund yet. I emailed again but have not heard back...
My friend also placed a WoK order on the first and has not received any thing yet though...
I just placed another order today to get some more WoK stuff since the sale is ending soon.
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Post by: BobtheInquisitor
I also am due a refund for some Kabuki minis they didn't have.
Neither hide nor hair.
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Post by: BigDaddio
Unfortunately I have never had any "quick" experiences with an order from CMON, even outside of a great sale like this one. Earlier this year I ordered a book and pack of cards for one game, and instead they sent me ones for a completely different game. The story of getting the correct items in my hands is nearly unbelievable....so many mistakes were made by them.
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Post by: BobtheInquisitor
But was it important thematically for them to side trip to Las Vegas to hire the mailman?
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Post by: OrlandotheTechnicoloured
and now they're closing for the holidays so I suspect no shipping till the re-open (fair enough it's just going to get lot in the post if it sets off now)
CMON
Page Liked · 16 mins ·
..
Thank you to everyone who has taken part in the holiday sale. It is coming to an end on Sunday, December 24 and at that time, the web store will be temporarily closed for our annual stock take. The web store will reopen on January 8. We will look forward to serving you in the New Year!
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Post by: Tamereth
I made an order on the 27th November for some WoK stuff in the sale, and have heard nothing so far.
I've tried sending an email to their customer services but have heard nothing so far.
Really shoddy customer service.
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Post by: BobtheInquisitor
I haven't heard anything about the order I made on Black Friday. My recent order came in, with one item missing, and they already refunded me for the missing item.
I wonder if they are just trying to clear out all the smaller, easier orders first or working backwards.
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Post by: highlord tamburlaine
Sure would be nice to know.
I had t come up with all sorts of emergency last minute gifts for people, no thanks to this sale.
My hopefully inevitable pile shall be the envy of Dakka!
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Post by: chaos45
IDK my plan is to give them another 30 days....then I'll just put in a complaint to paypal for non-shipment. Is ridiculous to wait over 30 days and not even get an update.
Another order I did with another game company is in the same limbo but at least I have gotten a couple emails from them explaining they were swamped and extremely behind in shipping out orders----and this order is for a much smaller dollar amount.
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Post by: BobtheInquisitor
Perhaps CMON are getting in on the 80's retro craze. "May take 6 to 8 weeks to arrive." It's like being a kid again.
But yeah, I'm surprised they haven't at least sent out an automated sorry for the delay message.
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Post by: judgedoug
CSR Charlie (CMON)
Dec 28, 15:48 EST
Hello Douglas,
Thank you for contacting us and we understand your concern. According to our records your order is processing for shipment.
We've experienced unusually high response due to the nature of the sale, but are working to get the orders out as fast as we can. The response was orders of magnitude greater than we anticipated due to the depth of discounts, the breadth of products on offer, and the enthusiasm of gamers across the globe.
We regret any inconveniences or hard feelings created by what was a good intention on our part and we hope you can forgive the delays as we work through this.
Once your order has been shipped you will receive an email that provides tracking information.
Thank you for your patience throughout this process.
Best regards,
Charlie
CMON INC.
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Post by: highlord tamburlaine
I got an email a while back saying they were attempting to get everything out by the 31st.
They're certainly running out of time. It's been over a month since I placed my first order, and have received everything else I've ordered since then, including my Wyrd Black Friday stuff, which got delayed due to casting issues, yet still managed to get here first. It's not like Wyrd didn't get bombarded with orders either...
Frustrating to say the least.
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Post by: BobtheInquisitor
To be fair, CMON probably sold as much Wyrd merchandise as Wyrd did, along with thousands of other items. That 75+% sale of theirs will be long remembered.
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Post by: Alpharius
CMON is notoriously, horribly slow during the best of times - and with this big holiday sale/clearance blowout, they're even slower.
On top of that, they noted that they're shut down until Jan. 8, so anything that hasn't shipped yet (as of I think the 24th) isn't shipping until then now...
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Post by: judgedoug
From BGG:
"I messaged CMON via Facebook about their shipping schedule during the holidays and Just received this response:
"Hi Mark, The Customer Support team won't be doing any shipping during that period, but they will be back at it on January 8th. Thanks! ^Sean""
So they took a 2 week vacation from shipping out orders despite being a month behind on fulfillment.
On a personal note, this is fething unacceptable for any company of any size to operate in such a slipshod manner.
Seems like 2017 was the year I shed awful companies - The War Store and CMON will both never get my money ever again.
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Post by: Hulksmash
Just wow....I mean I'm personally in no hurry considering what I saved but that's insane to me. I thought they were planning on shipping once they shut down as they wouldn't have any additional orders to put out so they could catch up.
Oh well, joins the list of if the price is right and I don't need it for a month or two I'll purchase locations.
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Post by: Alpharius
I'm fairly certain that they neglected to mention this 'shut down' during the sale, and it doesn't appear that any effort was made to ship anything out before this 'shut down' either.
I'm with both Hulk (would have bought anyway due to the WoK savings and not being in a rush) and Doug (pretty unacceptable with them being so behind to begin with - maybe 'only' take a week off?)) here though - they really need to figure this stuff out already.
They're lucky they've got almost the only place to buy Dark Age and WoK stuff online...
For obvious reasons! 
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Post by: OrlandotheTechnicoloured
With them always being so behind I wouldn't be surprised if they'd reached a point of promising people could take holidays at Christmas that they couldn't go back
(as I suspect they've probably been denying and delaying holidays most of the rest of the year in a vain attempt to get back on track after the warehouse move earlier last year ? I think it was the beginning of last year)
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Post by: lord marcus
Who else is thinking class action fraud here? I'm in the hole for an order too
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Post by: njtrader
I ordered as well, in early dec, not a peep from CMON.
One dude I know disputed his order with paypal, and was almost immediately refunded. Odd, since apparently they aren't refunding anything for 5-8 days.
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Post by: highlord tamburlaine
Getting tempted to dispute it with Paypal as well. I worry there are stock issues as it is, with the volume some of us were ordering.
As much as I'd like my cheap stuff, I like to actually not just throw money away on hopes and dreams of new shiny stuff- I've always got Kickstarter for that! 
I almost wonder which will come first- my sale stuff arriving or the next CMON campaign starting!
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Post by: lord marcus
highlord tamburlaine wrote:Getting tempted to dispute it with Paypal as well. I worry there are stock issues as it is, with the volume some of us were ordering.
As much as I'd like my cheap stuff, I like to actually not just throw money away on hopes and dreams of new shiny stuff- I've always got Kickstarter for that!
I almost wonder which will come first- my sale stuff arriving or the next CMON campaign starting!
Considering hate starts on the 16th, probably the campaign at this point.
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Post by: OrlandotheTechnicoloured
They posted on facebook late yesterday
The stock has been taken and the digital doors to the CMON webstore have been reopened! We are back up and running and ready for business. Thanks for your patience during this time! https://www.coolminiornot.com/shop/
and lots of customers immediately asked where their November (and December) orders were
CMON The customer support team is hard at work making sure those orders are fulfilled as quickly as possible. We appreciate your patience.
so I think stuff will slowly start trickling out again
(and stuff doesn't seem to be dealt with in date order as some reported arrivals from early December orders so I have a horrible fear that all those excess sale orders might just be in a pile to only be worked on when the 'normal' days work is done, speculation on my part, but that's my fear)
still even if it takes another 3 months it will still be faster (and a lot cheaper) than trying to source WoK stuff here in the UK
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Post by: lord marcus
 OrlandotheTechnicoloured wrote:They posted on facebook late yesterday
The stock has been taken and the digital doors to the CMON webstore have been reopened! We are back up and running and ready for business. Thanks for your patience during this time! https://www.coolminiornot.com/shop/
and lots of customers immediately asked where their November (and December) orders were
CMON The customer support team is hard at work making sure those orders are fulfilled as quickly as possible. We appreciate your patience.
so I think stuff will slowly start trickling out again
(and stuff doesn't seem to be dealt with in date order as some reported arrivals from early December orders so I have a horrible fear that all those excess sale orders might just be in a pile to only be worked on when the 'normal' days work is done, speculation on my part, but that's my fear)
still even if it takes another 3 months it will still be faster (and a lot cheaper) than trying to source WoK stuff here in the UK
That's a horribly canned response.and your suggestion of a separate pile for when regular work is done is both probably and sad
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Post by: DarkTraveler777
I just initiated a Paypal dispute claim.
Just really shoddy customer service, regardless of the savings their sale offered.
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Post by: BobtheInquisitor
Did any of you who are disputing the order buy any Kabuki minis not-Custodes?
Anyway, my life right now allows no time for hobbying, so I can wait for a couple more weeks.
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Post by: Alpharius
Same here - I'm content to wait.
For now.
(Probably up until day 59 since purchasing...)
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Post by: BigDaddio
I placed two orders during the CMON sale; one in the very first hours it began (received that order in early December). The second I placed on 11/29. Just got notice today that it's shipping. Will probably be here Saturday.
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Post by: highlord tamburlaine
Shock of shocks- I got a shipping notice for one (of three) orders I placed.
Oddly it was one of the later ones I placed too.
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Post by: Hulksmash
I placed mine on December 8th so I'm good for another month of waiting. But didn't the time frame increase from 60 days to 180 days for paypal. In which case I'll probably just let it ride till it shows up.
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Post by: Illumini
I have gotten shipping notice for my last order from black friday, so there is progress
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Post by: Gallahad
I've been trying to change the shipping address on my order. I've called their customer service number about ten times over the last two weeks, and left a message. I made the order on December 6th...
Anybody have any luck getting ahold of an actual human?
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Post by: DarkTraveler777
 Gallahad wrote:I've been trying to change the shipping address on my order. I've called their customer service number about ten times over the last two weeks, and left a message. I made the order on December 6th...
Anybody have any luck getting ahold of an actual human?
Which number are you using? The 404 area code number that is on their e-mails does not work.
I was able to get someone on the phone in December with this number: 866-600-2427
Also, two days into the Paypal dispute and no action from CMON. 
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Post by: lord marcus
 DarkTraveler777 wrote: Gallahad wrote:I've been trying to change the shipping address on my order. I've called their customer service number about ten times over the last two weeks, and left a message. I made the order on December 6th...
Anybody have any luck getting ahold of an actual human?
Which number are you using? The 404 area code number that is on their e-mails does not work.
I was able to get someone on the phone in December with this number: 866-600-2427
Also, two days into the Paypal dispute and no action from CMON.
Just called, talked to a CSR Chelsie
She said my order is still in the queue, and when I pressed her for an ETA she said the pallets in the shipping Dept are stacked "way above my head, and I am not a short person"
This is ridiculously bad CS
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Post by: DarkTraveler777
 lord marcus wrote: DarkTraveler777 wrote: Gallahad wrote:I've been trying to change the shipping address on my order. I've called their customer service number about ten times over the last two weeks, and left a message. I made the order on December 6th...
Anybody have any luck getting ahold of an actual human?
Which number are you using? The 404 area code number that is on their e-mails does not work.
I was able to get someone on the phone in December with this number: 866-600-2427
Also, two days into the Paypal dispute and no action from CMON.
Just called, talked to a CSR Chelsie
She said my order is still in the queue, and when I pressed her for an ETA she said the pallets in the shipping Dept are stacked "way above my head, and I am not a short person"
This is ridiculously bad CS
You know, those pallets wouldn't be stacking up so high if they'd ship the orders out!
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Post by: lord marcus
Exactly!
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Post by: Gallahad
lord marcus wrote: DarkTraveler777 wrote: Gallahad wrote:I've been trying to change the shipping address on my order. I've called their customer service number about ten times over the last two weeks, and left a message. I made the order on December 6th...
Anybody have any luck getting ahold of an actual human?
Which number are you using? The 404 area code number that is on their e-mails does not work.
I was able to get someone on the phone in December with this number: 866-600-2427
Also, two days into the Paypal dispute and no action from CMON.
Just called, talked to a CSR Chelsie
She said my order is still in the queue, and when I pressed her for an ETA she said the pallets in the shipping Dept are stacked "way above my head, and I am not a short person"
This is ridiculously bad CS
I've been callng the right number. How are you guys getting anybody on the other end??? Grrr.
Very frustrating. I guess I'll try again!
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Post by: OrlandotheTechnicoloured
Greetings from the CMON Team,
We want to apologize to anyone affected by our shipping delays in relation to orders placed during CMON’s 2017 Holiday Sale and for any issues the delays caused during the holiday season. The response to the sale was huge compared to previous years, and, truthfully, we were not prepared. The number of orders far exceeded our expectations and our ability to keep pace.
Our team in the warehouse has been working tirelessly to pack and ship your orders, and we can say that all orders placed during the Holiday Sale will be shipped by January 26, 2018. If you are waiting on a response from our Customer Service team in regard to the status of your shipment, please know they are working as fast as they can to catch up with the heavy influx of tickets generated from the shipping delay. When your order ships, you will receive tracking information to the email we have on file.
Again, we apologize for any undue stress our delays have caused. We are using this as a learning experience as we strive to always increase or service to our customers who helped make CMON what it is today and will be in the future.
from todays CMON newsletter (which probably means the January date is realistic as those who aren't actually involved have now been made aware of the issue so missing the date risks them looking bad to a lot more folks than just those waiting)
from what I'm seeing on the reaper forums thread on this deliveries are happening now, but people are finding they're being refunded for stuff that CMON don't have (especially where duplicates were ordered),
others have started getting refunds via paypal claims
most annoyingly when your order went in seems to have no effect on when things are being fulfilled (a fairly major issue when stock is short/unavailable)
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Post by: judgedoug
So, two months to fulfill orders.
Well that explains their Kickstarter fulfillment speeds. It's just CMON's culture
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Post by: Tamereth
Having completely ignored my emails for an update over the last couple of weeks, CMON responded to my paypal request with a full refund within a couple of hours.
Terrible customer service. Won't ever bother ordering from them again.
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Post by: DarkTraveler777
 Tamereth wrote:Having completely ignored my emails for an update over the last couple of weeks, CMON responded to my paypal request with a full refund within a couple of hours.
Terrible customer service. Won't ever bother ordering from them again.
Similar experience. Took them almost a week to respond to the Paypal claim, but I received my refund at around 11:00 PM PST last night (Sunday).
Not ordering from them again. They've shown no interest in my business so I'll happily oblige and shop elsewhere.
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Post by: lord marcus
Still waiting
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Post by: OrlandotheTechnicoloured
The more recent (and smaller) of my two orders has got a tracking number and everything appears to be coming
now fingers crossed for the larger one which has the stuff i'm most interested in in follows suit swiftly
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Post by: judgedoug
I'm still waiting on an order from Blitzkrieg Miniatures from around that time. Equally as bad.
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Post by: Hulksmash
Just happy it's my non-gw game I'm waiting on and as such there is zero hurry or I'd probably be pissed by now. Especially since it looks like they might be dumping it. I can wait. Got to much adepticon stuff to do anyway.
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Post by: Bossk_Hogg
Got a shipping notice for my Confrontation Titan Dragon. They don't seem to be fulfilling in chronological order though, as I had placed a Wrath of Kings order earlier in the sale and it's currently in Limbo. Hoping I get my Hadross.
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Post by: lord marcus
 Bossk_Hogg wrote:Got a shipping notice for my Confrontation Titan Dragon. They don't seem to be fulfilling in chronological order though, as I had placed a Wrath of Kings order earlier in the sale and it's currently in Limbo. Hoping I get my Hadross.
You and me both in it for hadross
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Post by: Hulksmash
My order was a pretty massive amount of Teknes, Shael-Han and the bare minimum to have one of everything for Nasier. Hadross is the one faction I had zero interest in and I didn't really love any of the new units for the Goritsi that they had on sale so those stayed on the shelf too.
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Post by: Alpharius
Good thing then, as I bought all the new Goritsi and Teknes stuff, but only resisted Hadross due to the budget being stressed due to the time of year!
I'd have gone all in on Hadross as the new stuff for them is amazing.
Here's hoping that rumors of Wrath of Kings demise are just that, and here's hoping that CMON really does get everything shipped out by Jan. 26!
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Post by: lord marcus
 Alpharius wrote:Good thing then, as I bought all the new Goritsi and Teknes stuff, but only resisted Hadross due to the budget being stressed due to the time of year!
I'd have gone all in on Hadross as the new stuff for them is amazing.
Here's hoping that rumors of Wrath of Kings demise are just that, and here's hoping that CMON really does get everything shipped out by Jan. 26!
New stuff?
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Post by: lord marcus
I've decided if it's not shipped by next week to report C'mon to their local chamber of commerce
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Post by: Alpharius
They did note a date of 1/26 for everything to be shipped, so it looks like it hasn't been shipped by then, additional action may be needed.
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Post by: OrlandotheTechnicoloured
Well they did previously promise the end of December so I would not be surprised if we get an end of February promise in about 12 days time
but at least people are reporting stuff being sent in significant numbers now unlike the pre Christmas period where it didn't look like anything much was going on
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Post by: Monkeysloth
A guy in one of the painting groups I'm in that use to work for CMoN said that their warehouse crew is "very tiny" so probably this is the big reason it's taking so long as that's got to be less then 5 people. He also stated that when he visited earlier in the month they had been working 6 days a week non-stop outside of Christmas. CMoN really should have gotten more people working the warehouse as soon as it became apparent how popular the sale is --though they should have realized how popular selling things for like 80%-90% would have been since no one else really does that anymore on Black Friday.
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Post by: lord marcus
 Monkeysloth wrote:A guy in one of the painting groups I'm in that use to work for CMoN said that their warehouse crew is "very tiny" so probably this is the big reason it's taking so long as that's got to be less then 5 people. He also stated that when he visited earlier in the month they had been working 6 days a week non-stop outside of Christmas. CMoN really should have gotten more people working the warehouse as soon as it became apparent how popular the sale is --though they should have realized how popular selling things for like 80%-90% would have been since no one else really does that anymore on Black Friday.
yea seasonal help isn't hard to find. Automatically Appended Next Post: And my order is leaving the warehouse today. I have tracking info. Today is actually the 1 month mark
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Post by: Bossk_Hogg
Got my shipping order for my Hadross stuff. Order originally placed 12/11/17 if that helps anyone else.
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Post by: Alpharius
It does!
I procrastinated and ordered on the last day of the sale - the 24th I think?
I’d say it will be a while. But they did promise (!) that all would shipped by this Friday...
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Post by: Gallahad
Well, despite calling their customer service number over a dozen times since Jan. 4th and leaving voicemail, etc. my order placed on December 6th is now winging its way to a relatives house 600 miles away.
Hooray.
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Post by: Todosi
I just got my shipping notice. Looks like they are catching up on the backlog.
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Post by: Hulksmash
I just figure if I don't have my stuff by the time I go to Adepticon I'll just walk around their booth with a bag, hand them my paid invoice, and walk off with my stuff. That should work right?
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Post by: DarkTraveler777
 Hulksmash wrote:I just figure if I don't have my stuff by the time I go to Adepticon I'll just walk around their booth with a bag, hand them my paid invoice, and walk off with my stuff. That should work right?
Need a shopping assistant? I'd love to watch that go down!
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Post by: Hulksmash
Sure! We'll even point out that I'm saving then shipping
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Post by: ScarletRose
Just got a shipping notice with tracking number from CMoN, looks like they'll meet the deadline of the 26th, at least for me.
Still not sure it was worth a 2 month wait, but on the other hand the deals were super good.
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Post by: Alpharius
Same here!
And they HAVE to be getting close to being finished/caught up as I ordered on the last day of the sale.
I got my tracking number yesterday and it will be delivered tomorrow - huzzah!
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Post by: OrlandotheTechnicoloured
well my order from the 27th still shows no progress (although the one from the 29th is on the move), but they've got almost a day to get it out the door before I can be unsurprised at further delays
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Post by: Hulksmash
Still nothing here. One day closer to shopping for my stuff at their booth...
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Post by: highlord tamburlaine
Still waiting on two orders myself...
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Post by: BobtheInquisitor
I got tracking info for my post from before Black Friday.
107904
Post by: DanceOfSlaanesh
Got a shipping notice now, ordered on black friday had a big order with alot of different stuff.
Estimate delivery 30 days, oh well the confrontation titan dragon is totally worth it 
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Post by: Hulksmash
26th came and went and no notification of shipping. Sad...
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Post by: highlord tamburlaine
I got a shipping notice!
I got so excited I clicked on the email with the shipping notice...
...and it was just for some bases. 
Progress, somewhat, at least!
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Post by: BobtheInquisitor
I got mine. Another item listed as R (and I will watch for the refund). Also, there was an item I bought because the description said resin, but what I received is metal. Not cool, Cool Mini.
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Post by: highlord tamburlaine
Depending upon what that metal is Mr. Inquisitor, we might need to compare loot piles in the near future and keep you safe from those heretical metals. I have a few resins that actually are resin and were listed as resin so you might be interested because they are resin.
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Post by: BobtheInquisitor
I sense a Shadows of Brimstone game coming on. I even got some of the Kaosball Cowboys to use as more advanced characters.
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Post by: Hulksmash
I'll be darned. Got a tracking number today. Sweet.
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Post by: Monkeysloth
Same. All my WoK stuff. My infinity order I got before Christmas.
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Post by: highlord tamburlaine
All my sweet sweet fishmen are finally coming home too. About  time.
Now about getting it all painted before we do this song and dance again next year!
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Post by: thekingofkings
like a weird gamer "me too" moment, got my shipping notice tonight
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Post by: OrlandotheTechnicoloured
Email here too (so late but only by a few hours, i'm pleasantly surprised)
now for the tedious waiting for the big box to sail across the briney sea
Edit: Just noticed they've sent it priority mail (which is more than I paid for), moderately impressed with that, maybe as they missed the deadline they'd set on the 26th
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Post by: lord marcus
be aware hadross folks.
got my box of stuff. out of 2 boxes of shell crackers, one head was a malformed blob,
shame they don't give alternate heads, as now I am trying to figure out how i want to go about remaking the head
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Post by: thekingofkings
lord marcus wrote:be aware hadross folks.
got my box of stuff. out of 2 boxes of shell crackers, one head was a malformed blob,
shame they don't give alternate heads, as now I am trying to figure out how i want to go about remaking the head
thanks for the heads up, that was the one box i didnt get  but yeah that is some suckage, they are usually pretty good about replacements though.
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Post by: chaos0xomega
I got a roughly $100 order of Hadross minis from the sale today.
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Post by: BigDaddio
lord marcus wrote:be aware hadross folks.
got my box of stuff. out of 2 boxes of shell crackers, one head was a malformed blob,
shame they don't give alternate heads, as now I am trying to figure out how i want to go about remaking the head
Snap a photo of it and email their support people. They will send a replacement (probably of the entire model).
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Post by: Bossk_Hogg
Got my last shipment finally! I have to say, I'm impressed w the WoK restic. We've come a long way since Sedition wars/Deadzone!
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Post by: ScarletRose
Got my last shipment finally! I have to say, I'm impressed w the WoK restic. We've come a long way since Sedition wars/Deadzone!
I'm still not a fan of the material, but it certainly is easier to work than Privateer's restic.
And for the price I can't complain that much.
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Post by: lord marcus
BigDaddio wrote: lord marcus wrote:be aware hadross folks.
got my box of stuff. out of 2 boxes of shell crackers, one head was a malformed blob,
shame they don't give alternate heads, as now I am trying to figure out how i want to go about remaking the head
Snap a photo of it and email their support people. They will send a replacement (probably of the entire model).
no response yet. been since i first posted about it.
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Post by: BobtheInquisitor
Has anyone actually received any of their refunds? If so, how was it handled? I paid by PayPal but haven't seen either of the refunds they owe me.
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Post by: DarkTraveler777
 BobtheInquisitor wrote:Has anyone actually received any of their refunds? If so, how was it handled? I paid by PayPal but haven't seen either of the refunds they owe me.
Are you referring to refunds of the entire order or refunds of missing product?
I received a refund for my full order. I filed a dispute with Paypal, CMON sat on it for a week and then issued a refund. Not sure how they are handling refunds of out-of-stock items.
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Post by: Hulksmash
My rather large WoK shipment should be here today!
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Post by: BobtheInquisitor
DarkTraveler777 wrote: BobtheInquisitor wrote:Has anyone actually received any of their refunds? If so, how was it handled? I paid by PayPal but haven't seen either of the refunds they owe me.
Are you referring to refunds of the entire order or refunds of missing product?
I received a refund for my full order. I filed a dispute with Paypal, CMON sat on it for a week and then issued a refund. Not sure how they are handling refunds of out-of-stock items.
I meant for missing product. Sorry for the lack of clarity. They cancelled two items from my orders, but I haven't seen an actual refund.
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Post by: OrlandotheTechnicoloured
Hmm customs demand for my first order is very low,
I fear there is a whole bunch of stuff missing, but at least it's in the UK, now I just need to wait for Saturday to get it
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Post by: thekingofkings
Same here, a day earlier than USPS said it would, the entire order complete
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Post by: Monkeysloth
BobtheInquisitor wrote: DarkTraveler777 wrote: BobtheInquisitor wrote:Has anyone actually received any of their refunds? If so, how was it handled? I paid by PayPal but haven't seen either of the refunds they owe me.
Are you referring to refunds of the entire order or refunds of missing product?
I received a refund for my full order. I filed a dispute with Paypal, CMON sat on it for a week and then issued a refund. Not sure how they are handling refunds of out-of-stock items.
I meant for missing product. Sorry for the lack of clarity. They cancelled two items from my orders, but I haven't seen an actual refund.
I had some items that were out of stock in my Infinity order (cyber Monday). Got the package about a week before Christmas and the refund 2 or so weeks later.
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Post by: OrlandotheTechnicoloured
My 2nd order arrived well packed and safe (and the first now shows up as in transit)
a couple of WoK sets I couldn't add to the cart when I did the first order, a studio mcvey LE elephant man and several steampunk minis. I was expecting all 4 guild of harmony minis to be the later metals but am pleasantly surprised 3 are the original LE resin complete with certificates
it was worth the wait, but by just admitting they had problems and everything was going to take ages (just send everybody an email people) would have made it a less stressful experience
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Post by: Taaloc
Bit of a headscratcher really. Mine was also low (£18 including parcelforce handling charge) so I was pleasantly surprised when the (huge) box arrived yesterday that nothing was missing, given everything that I have seen about missing stuff so far. I ordered everything that was still in stock from the Wrath of Kings range- most of it, basically- and a few limited edtions for some other things. I notice on the parcel tracking that the customs charges were issued and then revised, don't know what happened there.
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