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Hasslefree news and rumors @ 2021/01/20 23:23:43


Post by: Kid_Kyoto


New Year, new releases.

Happy New Year Everyone!

Apologies we didn't do a specific holiday email, you will see why when you work your way through this one, especially the bottom sections

Despite all the lower sections, we start 2021 in a really good place business wise, which is a pleasant surprise considering the last couple of years and still being in a pandemic etc. Our release schedule is back (okay, there's only 1 metal release but that's because of the theme, more metal next time!), stock is at good levels, we have a slew of unreleased minis all ready to go and a bunch of 2021 plans cobbled together, and hopefully improved, from the abandoned plans of last year.

So, there is a slight theme to our first release of 2021. It's subtle, so you may need to get your thinking caps on to work it out. I'm afraid we've had to use photos of greens as there was a delay in the resins arriving, but we'll get that fixed this week (see waaaay below). As it's been ages since we did this, let's just get on with it and leave everything else for the bottom half of the newsletter shall we ...


And some totally non-political non-satirical releases. Sorry I'm leaving out the fluff pieces to go with them.



Hasslefree news and rumors @ 2021/01/20 23:38:25


Post by: insaniak


I don't care who they're modelled off, I feel like my miniature collection has a powerful need for Hoody McRobeguy and Lady Lando Deering there.


Hasslefree news and rumors @ 2021/01/20 23:49:38


Post by: Kid_Kyoto


Thanks to a friend, I already have Chaos Lord Midas Bombast and Black Templar O'Bama on my desk

I didn't want to paint them till I was sure the joke would be funny.


Hasslefree news and rumors @ 2021/01/20 23:51:24


Post by: OrlandotheTechnicoloured


I've been waiting for a couple of these, now to see if I can find the cash


Hasslefree news and rumors @ 2021/01/20 23:51:45


Post by: Argive


Those are slick!

I feel like there is a market for this XD


Hasslefree news and rumors @ 2021/01/21 00:38:59


Post by: Casualty


I am cracking up at how good the expression on Nonspecific Last Guy is.


Hasslefree news and rumors @ 2021/01/21 02:02:36


Post by: BlackoCatto


Last one needs to look more confused but looks alright


Hasslefree news and rumors @ 2021/01/21 02:57:47


Post by: BobtheInquisitor


I guess it’s only a matter of time before we see minis of a traitorous shaman and a good man arbiter.


Hasslefree news and rumors @ 2021/01/21 06:59:18


Post by: Hanskrampf


Pretty nice models, let's hope they are released in metal in a timely fashion and not a few years later.


Hasslefree news and rumors @ 2021/01/21 12:33:11


Post by: =Angel=


Removed - please DON'T


Hasslefree news and rumors @ 2021/01/21 12:54:17


Post by: zedmeister


First release in an age and it's just a bunch of ex-president characatures. With things like Stargrave coming up and Kevin having a bunch of very nice things waiting for release (check his facebook), I'd have though a more varied release. Still, at least it stops me forking out this time round.

The last two are quite nice though...


Hasslefree news and rumors @ 2021/01/21 13:25:47


Post by: Coenus Scaldingus


 =Angel= wrote:
Removed - please DON'T
Yeah, let's not. For so many reasons.


Hasslefree news and rumors @ 2021/01/21 15:27:01


Post by: spiralingcadaver


 Coenus Scaldingus wrote:
Yeah, let's not. For so many reasons.
So many reasons.

Also, I've never really understood the appeal of these; like, it would take really liking a political figure for me to want a model representing them on the table, and I'm somewhat fond of political cartoons and satire, but for instance there's a vast world of difference between liking my army of space pirates led by a fallen hero turned to evil, vs. having someone I think is--umm, many words could go here but be censored--as the bad man leading my army.

Does anyone want to say why they like these?


Hasslefree news and rumors @ 2021/01/21 15:34:32


Post by: OrlandotheTechnicoloured


It's more that I want the mini than I care about It being satire too

who else does a dune related floaty fat man after all

and power armoured dude will work great as a LoC in my Nurgle force


Hasslefree news and rumors @ 2021/01/21 15:37:24


Post by: lord_blackfang


If only the power to sculpt a recognizable likeness of a real person at 28mm scale could be used for good.


Hasslefree news and rumors @ 2021/01/21 16:31:43


Post by: BlackoCatto


I mean there is Spectre Miniatures that does modern and is pretty neutral.


Hasslefree news and rumors @ 2021/01/21 16:55:05


Post by: Original Timmy


Why the need to kill the old thread that had been running since 2013!


Hasslefree news and rumors @ 2021/01/21 17:39:09


Post by: spiralingcadaver


 lord_blackfang wrote:
If only the power to sculpt a recognizable likeness of a real person at 28mm scale could be used for good.
It was an honest question, not a rhetorical criticism. I don't understand the appeal/market and I'm curious. No subtext.


Hasslefree news and rumors @ 2021/01/21 18:21:48


Post by: JoeRugby


Governor Drumph was already out in metal

As with all Hasslefree minis I’ve bought it was a lot of fun to paint up



I’ll use him as an objective marker or NPC in some game when games in person are a thing again.


Hasslefree news and rumors @ 2021/01/21 19:07:39


Post by: Hanskrampf


 spiralingcadaver wrote:
 Coenus Scaldingus wrote:
Yeah, let's not. For so many reasons.
So many reasons.

Also, I've never really understood the appeal of these; like, it would take really liking a political figure for me to want a model representing them on the table, and I'm somewhat fond of political cartoons and satire, but for instance there's a vast world of difference between liking my army of space pirates led by a fallen hero turned to evil, vs. having someone I think is--umm, many words could go here but be censored--as the bad man leading my army.

Does anyone want to say why they like these?

I don't like all of them, but I think they are good for a chuckle at least.
Also depends if the miniature is good or not. Yeah, I want that swordmaster/Jedi Obama, Biden, the woman (Harris?) and Darth Trump because I think they are good miniatures, that can find use as NPCs.

I also have a Trump ogre for my AoS army, it's a sweet miniature.


Hasslefree news and rumors @ 2021/01/21 19:39:42


Post by: BobtheInquisitor


The Harris mini could much more easily pass for a generic mini than the Trump or Obama minis, so I would be more likely to get that one.


Automatically Appended Next Post:
I also feel that the Trump sculpts are missing a trick by not adopting his famous postural quirk, especially the Baron sculpt. That would almost make the mini worth buying.


Hasslefree news and rumors @ 2021/01/22 12:08:33


Post by: KidCthulhu


I wanted to get the metal Baron for an NPC but he was gone so fast, I never even saw him on the website. I wasn't even sure if he got a proper release. Don't know if I like the model enough to buy the resin master.

These are all well sculpted and I got a chuckle but they're not motivating me enough to drop cash on 'em.


Hasslefree news and rumors @ 2021/01/22 14:50:02


Post by: BlackoCatto


 spiralingcadaver wrote:
 lord_blackfang wrote:
If only the power to sculpt a recognizable likeness of a real person at 28mm scale could be used for good.
It was an honest question, not a rhetorical criticism. I don't understand the appeal/market and I'm curious. No subtext.


Part of the issue is that miniatures of this nature depending on company can easily swing in favor of one way. Also some people just don't like real life stuff or figures.


Hasslefree news and rumors @ 2021/06/17 08:32:50


Post by: precinctomega


An update from Hasslefree went out today, but I'll summarize the important points:

1. Summer sale: use code SUMMER2021 to get a 20% discount.

2. No shipping in June due to a house move. Shipping will recommence in July.

3. If you have an outstanding issue with a Hasslefree order, Arty says:

"If we're already conversing, then we're on it. If we're not, please use the email bwartemis[AT]gmail[DOT]com* and bug me. ALL CAPS me, re-send an email from yesterday, do whatever ya like. I don't give a crap if your issue is you had a broken weapon in 2018. Free reign for two weeks! I am here and working the entire time.

*If you have emailed by replying to the newsletter or by emailing our orders or admin at domain name emails etc, there's a fair chance we didn't reply cos it got eaten. Our domain email is spotty and the spam filter is overactive. The new website will bring a change to that too."

4. If you're wondering why Hasslefree has had issues with some of its shipments (rough estimate is about 5% of them), the explanation is here (with some amendments for spelling and grammar from me):

I've [Arty] been pretty miserable the last couple of years. It's both affected the business and vicious circle-wise the business being affected has in turn affected me. 95% of you, as usual, have no idea what I'm talking about. Your orders were fine. I'm talking to the 5% (and since we have grown the business, 5% is not a small number of people) who got screwed by my condition.

The current incarnation of the business came about because Sal has a permanent illness. What's less known is that I do too, but up until recent years it's never really affected my life as more than a minor inconvenience. I also used to be married and we both ran the business. After I got divorced, we obviously lost half the man hours and by pure ridiculous coincidence, my condition got worse - a lot worse.

I've had 15 surgeries the last couple years - nothing life threatening but they all affected my work hours. We had never found time to replace my ex-wife and temporary help cannot fix serious issue orders. So that's where that 5% got screwed. I'd come back to work, catch up, start to fix issue orders and... new surgery or new disaster.

We've had a flood; I've torn a muscle that took
months to repair, we've had Sal almost break her neck falling down stairs and she's still awaiting surgeries. Hell, we've even had a global pandemic.

Now this isn't a 'feel sorry for me' kinda thing, think of it more as a 'If it makes you feel any better, I was miserable and frustrated too'. And Kev and Sal have had to bear some brunt. Bear in mind they live hundreds of miles away from the warehouse; they have virtually no ability to fix an issue, and that added to my misery because part of my job for the previous years was to make sure that didn't happen. My mental health was pretty garbage during this.

My condition isn't 'fixable'. It's permanent
but post pandemic I can get help again and I can manage it like I used to. I am back to work full time and everything is starting to feel like normal again. I've just spent a couple of weeks where 99% of messages and emails were pleasant, it was bloody great

So to anyone who got screwed, even though we've talked privately, I'm very sorry. Hopefully we've made it up to you. If we haven't, keep an eye on us and see if we're as back to normal as I claim. I'm confident.

And that's the last time I'm going to mention this past couple of years. I can't say there'll be no accidents or emergencies in the future obviously, nobody can. But we'll be more prepared this time, not constantly trying to play catch up.


I thought it would be useful to post this here for future reference.


Hasslefree news and rumors @ 2021/06/17 10:01:11


Post by: Pacific


Thanks for the update - crikey it really sounds like they have been through the ringer.

It would explain why the stock levels seem to have fluctuated quite a bit and some minis I have been waiting for for ages never seem to come into stock or just disappear from the website?

 spiralingcadaver wrote:
 Coenus Scaldingus wrote:
Yeah, let's not. For so many reasons.
So many reasons.

Also, I've never really understood the appeal of these; like, it would take really liking a political figure for me to want a model representing them on the table, and I'm somewhat fond of political cartoons and satire, but for instance there's a vast world of difference between liking my army of space pirates led by a fallen hero turned to evil, vs. having someone I think is--umm, many words could go here but be censored--as the bad man leading my army.

Does anyone want to say why they like these?


I agree their usage is limited certainly for GW games. I've got a pretty irreverent Raider force for Fallout and have got this guy leading the gang, nice bit of crossover to Mad Max and also everyone can see who it used to be (which is hopefully funny in game. I could imagine the Jedi-Biden might be a fun mini to sneak into SW: Legion too...

Spoiler:


Hasslefree news and rumors @ 2021/06/18 10:07:03


Post by: precinctomega


Does anyone want to say why they like these?


Perfect for solo/co-op games where you need a BBEG for you and your buddies to take down.

I have both Drumpf and Dr Evelyn to use as Bosses and/or Nemeses in Horizon Wars: Zero Dark.


Hasslefree news and rumors @ 2021/06/18 10:32:46


Post by: lord_blackfang


 spiralingcadaver wrote:
 Coenus Scaldingus wrote:
Yeah, let's not. For so many reasons.
So many reasons.

Also, I've never really understood the appeal of these; like, it would take really liking a political figure for me to want a model representing them on the table, and I'm somewhat fond of political cartoons and satire, but for instance there's a vast world of difference between liking my army of space pirates led by a fallen hero turned to evil, vs. having someone I think is--umm, many words could go here but be censored--as the bad man leading my army.

Does anyone want to say why they like these?


You don't have to approve of something to want to represent it on the table (although I have my suspictions about FOW players). You can knowingly run a warband of bad people.


Hasslefree news and rumors @ 2021/06/18 11:06:30


Post by: Donomar


Is that first pic in the OP (Suit jacket, tie and holding pistol) a limited edition or something as can't see it on their site?

Love that one, has just enough caricature and has a mild early 90s arcade game boss look to it...giving me a side scrolling beat em up vibe for some reason. Like something out of Final Fight


Hasslefree news and rumors @ 2021/06/18 11:21:15


Post by: BrianDavion


 lord_blackfang wrote:
 spiralingcadaver wrote:
 Coenus Scaldingus wrote:
Yeah, let's not. For so many reasons.
So many reasons.

Also, I've never really understood the appeal of these; like, it would take really liking a political figure for me to want a model representing them on the table, and I'm somewhat fond of political cartoons and satire, but for instance there's a vast world of difference between liking my army of space pirates led by a fallen hero turned to evil, vs. having someone I think is--umm, many words could go here but be censored--as the bad man leading my army.

Does anyone want to say why they like these?


You don't have to approve of something to want to represent it on the table (although I have my suspictions about FOW players). You can knowingly run a warband of bad people.


in fact do it right and the fact that you dissapprove of them could make it all the more amusing *shrugs*


Hasslefree news and rumors @ 2021/06/18 13:56:21


Post by: precinctomega


 Donomar wrote:
Is that first pic in the OP (Suit jacket, tie and holding pistol) a limited edition or something as can't see it on their site?

Love that one, has just enough caricature and has a mild early 90s arcade game boss look to it...giving me a side scrolling beat em up vibe for some reason. Like something out of Final Fight


https://hfminis.co.uk/shop?product=abercrombie~hfa203&category=modern-%26%0D%0Apost%252dapoc~modern-adventurers


Hasslefree news and rumors @ 2021/06/18 16:06:24


Post by: Theophony


 precinctomega wrote:
 Donomar wrote:
Is that first pic in the OP (Suit jacket, tie and holding pistol) a limited edition or something as can't see it on their site?

Love that one, has just enough caricature and has a mild early 90s arcade game boss look to it...giving me a side scrolling beat em up vibe for some reason. Like something out of Final Fight


https://hfminis.co.uk/shop?product=abercrombie~hfa203&category=modern-%26%0D%0Apost%252dapoc~modern-adventurers


Is it wrong that I want to put little eyes on the hair to make it look like it's hiding from him on his head?


Hasslefree news and rumors @ 2021/06/19 02:47:10


Post by: warboss


Do they use a particular distributor in the US for FLGS orders or is ordering direct the only option?


Hasslefree news and rumors @ 2021/06/21 05:25:58


Post by: Monkeysloth


Some US stores use to carry them up until around 2019, Fantazation and Game Kastle come to mind, but I think Noble Knight is the only one still stocking them and even then it looks like they only get in new releases months later. Considering how little presence they have in the online stores I don't think they have normal distribution as all 3 of those online sellers tend to work direct with British and EU businesses to have offerings the discount online stores don't have.

So if you really want stuff it's pretty much direct from the looks of it or waiting to see of NK gets something in.


Hasslefree news and rumors @ 2021/06/21 13:41:42


Post by: warboss


Thanks. The only mini I'm looking for has been out of stock on their site for over a year so it'll be a tough search regardless and definitely not worth ordering direct even if it was there at some point.


Hasslefree news and rumors @ 2021/06/21 21:47:04


Post by: Lucas Blackwolf


Has anyone recently ordered any Hasslefree from EU?


Hasslefree news and rumors @ 2021/06/23 10:58:06


Post by: Coenus Scaldingus


Lucas Blackwolf wrote:
Has anyone recently ordered any Hasslefree from EU?
Not since Brexit no.

Although recent experiences might not be entirely indicative anyway; new rules will start applying from July onwards, which will change things again. Probably shorten delays as it should somewhat bypass slow customs/postal services that might exist in the destination country?


Hasslefree news and rumors @ 2022/05/08 18:10:53


Post by: OrlandotheTechnicoloured


Hasslefree Minis
·
We started HF in January 2004 when Meg was 5 months old. It has grown with our family with Kev as our main sculptor. In the last few years times have changed. Brexit and Covid has had to change the way we think and work and also Kevs needs and wants as an artist have changed.

Kev used to work for GW 30 years ago. It has always been his dream to go back as a sculptor but it has neither been the right time nor the right opportunity. This changed last month as he was offered something that as his wife I would have been really angry if he had walked away from. So last week he started at Forgeworld Specialist Design Studio as a sculptor. There comes a time in life when you need to chase your dreams even if it seems a bit scary and now is the time for Kev to move on and see where it takes him.

The initial panic reaction is "what about HF?" and dont worry both Dameon and I are right beside you on this lol. It is a huge change for all of us but initially it wont affect HF as we have a fair few of his releases lined up to continue his work whilst we finish testing the sculptors we have been scouting x We will continue to build the existing ranges and add to them.

I like to think of it as 'interesting times ahead' rather than a 'run around and panic' moment but it definitely will take a lot to get used to for everyone, especially me as i have sat at the desk opposite him at home for the last 19 years lol.

So please join me in saying "thankyou" to him for his hard work over the years and "good luck" for pastures new.
Sally x


Hasslefree news and rumors @ 2022/05/08 18:14:45


Post by: Hanskrampf


 OrlandotheTechnicoloured wrote:
Hasslefree Minis
·
We started HF in January 2004 when Meg was 5 months old. It has grown with our family with Kev as our main sculptor. In the last few years times have changed. Brexit and Covid has had to change the way we think and work and also Kevs needs and wants as an artist have changed.

Kev used to work for GW 30 years ago. It has always been his dream to go back as a sculptor but it has neither been the right time nor the right opportunity. This changed last month as he was offered something that as his wife I would have been really angry if he had walked away from. So last week he started at Forgeworld Specialist Design Studio as a sculptor. There comes a time in life when you need to chase your dreams even if it seems a bit scary and now is the time for Kev to move on and see where it takes him.

The initial panic reaction is "what about HF?" and dont worry both Dameon and I are right beside you on this lol. It is a huge change for all of us but initially it wont affect HF as we have a fair few of his releases lined up to continue his work whilst we finish testing the sculptors we have been scouting x We will continue to build the existing ranges and add to them.

I like to think of it as 'interesting times ahead' rather than a 'run around and panic' moment but it definitely will take a lot to get used to for everyone, especially me as i have sat at the desk opposite him at home for the last 19 years lol.

So please join me in saying "thankyou" to him for his hard work over the years and "good luck" for pastures new.
Sally x


Interesting.
Wonder which range he will work on. I was also under the impression, that GW/FW completely moved to digital sculpting and I think Kev still does only greens?


Hasslefree news and rumors @ 2022/05/08 18:33:21


Post by: zedmeister


Kevs been working on digital sculpts for a little while now. He’s had a problem with his eyesight and has had to switch


Hasslefree news and rumors @ 2022/05/08 18:39:55


Post by: OrlandotheTechnicoloured






a couple of his recent 3d efforts the top was available to folk on his patreon, not sure if cobra commander was intended for anything or just practice


Hasslefree news and rumors @ 2022/05/08 18:46:48


Post by: Hanskrampf


Now that you mentioned it, I remember reading it in the newsletter some time ago lol
But haven't seen anything until now. Looks good and glad he's able to continue to work.

Thank you both.


Hasslefree news and rumors @ 2022/05/08 18:55:31


Post by: Tamereth


Excited to see what he’s working on over at forgeworld, but worried what this means for hassle free.

Also will be said his Facebook page will dry up, watching his wips was always nice.


Hasslefree news and rumors @ 2022/05/08 19:05:08


Post by: grahamdbailey


That's very good news for GW. Finally they'll have a sculptor that understands female anatomy and faces.


Hasslefree news and rumors @ 2022/05/08 19:35:59


Post by: BrookM


Chances are he'll be working on Necromunda, he's done custom sculpts in the past for his own warband that he used at WHW games / events IIRC.

From the newsletter:

So for those of you who didn't click the link, as of last week, Kev started a new adventure and worked his first week as a sculptor for Specialist Games (GW).

Before we get on to what this means for HF, I wanna say that I am proud of my friend and happy that he gets to do something he has long wanted to do - add his artistry to the tapestry of GW.

Right, so first up, don't panic, HF isn't going anywhere. In all honesty, if we didn't tell you the above, you wouldn't even notice a difference for quite some time. Due to my illness over the past couple years we have 100+ unreleased sculpts (physical and digital), plus plenty of half finished sculpts, dozens more undressed dollies, parts and so on for new hands to work with. We'll be releasing Kev product for the next year without breaking a sweat and his presence and artistic style will be felt a long time after that.

During that time we will work with other sculptors and will undoubtedly find someone or someones who can move forward with us. We've already worked with a handful of sculptors who know us and there's plenty more untapped potential out there.

While Kev, against all the laws of physics, leaves a large hole behind, I am more worried about the world going to hell in a handbasket causing issues for the business moving forward than him getting to make a Space Marine
I wonder how long until we will see this new stuff or even metals of resins that have been promised aeons ago, because they've been struggling as far back as 2016 from what I recall with getting new releases out.


Hasslefree news and rumors @ 2022/05/08 19:44:39


Post by: KidCthulhu


Maybe a GW windfall will help get some of Hasslefree's unproduced stuff come to fruition.


Hasslefree news and rumors @ 2022/05/08 19:46:29


Post by: Kid_Kyoto


Congratulations to Kev!

As a father I will never begrudge anyone taking a job for money or benefits. Obviously it's less of an issue in a country with a real health care system but it does make a difference.

But for Kev it means he gets to share his work with thousands of rabid GW fans and that's a definite bonus.

The only news I have to add is they're having a 20% off sale:

https://email.acid-product.co.uk/t/y-43D534C91FB1BF5F2540EF23F30FEDED?fbclid=IwAR1W6k4V3JMLJ_162CYh3YMCPu4QiwIRjRb6-x2YP9e1g9uvVih_Ntb808E

For 2 weeks (Until the 15th May) we're having a Spring Sale.

Everything is 20% off on the site.

Use the code SPRING2022 (on the final confirmation page before payment, don't write it in the comments box ) and it should remove 20% from everything in your basket.


Also the sci fi presidents are currently OOS but will return

https://www.facebook.com/HF.Minis.are.the.best/

All resin master sonly, which means they are off sale due to the happenings mentioned in the Newsletter.
The Sci-Fi ones will be in our upcoming Kickstarter.


Hopefully the KS is still on.

Finally you can check out Kev' sculpting blog here:

https://www.facebook.com/Hasslefriesian


Hasslefree news and rumors @ 2022/08/16 16:39:21


Post by: OrlandotheTechnicoloured


https://email.acid-product.co.uk/t/y-73E8E111D4159B3E2540EF23F30FEDED?fbclid=IwAR0HLtcUazBepGNTimfKlb-E5MY6qm4H5xl9ReG8E2_3fH4ho7gZhdxIb6s

the old hasslefree website is closing in 48 hours or so and will reappear hosted on a new server with new shop software (see link for details) probably a week or so later

and while they say they'll migrate everything across if your waiting on an order etc i'd make a copy of the info for your records before it happens just in case


Hasslefree news and rumors @ 2022/10/29 17:48:44


Post by: Kid_Kyoto


So... 2+ months later the site is back!

Yay.

https://hfminis.co.uk/

It's a soft launch so some lines are missing.

They are also not shipping anything until "at least November 14"

On the plus side there's a 20% off sale.



We're closing for regular mail until the above. 'No' sale orders willl go out until we're back to work, which wil be at least 14th November (see below for details)

As always when we close for any reason and you lot have to wait for your orders there is a bonus!

May I present, the bonus....

* (unless you email us because of an emergency/bday/whatever and then we'll see what we can do. Or you are one of the people mentioned lower down this newsletter).

The Big 2021 Halloween Sale!


Our biggest sale of the year!

Use the code 'HALLOWEEN2022' to get a whopping 20% discount off everything.

Input the code on the 'basket page', at the bottom right.
The system should also remind you on the checkout page, at the top.
If you are entering your Paypal details, you have gone too far!

We've also updated our system so the code can now be used multiple times by the same customer. This means if you come back for a second order within the sale it'll work again, try to make sure to mention in the second order comments box that you already ordered please!

The sale runs until at least November 14th*


There's also some new releases and halloween minis up.

So y'know, that's better than a sharp poke in the eye.


Automatically Appended Next Post:
OK I see a problem already, on my computer it's got a white background with yellow and white text...

AND the first few comments on Facebook are about long-missing orders.

Sigh. I really want to like Hasslefree, heck I was to LOVE Hasslefree but it's just too much... hassle.


Hasslefree news and rumors @ 2022/10/29 18:46:51


Post by: Smokestack


Is there only shipping to the UK? I cant see any shipping options for anyplace else..

EDIT: When you are in the checkout part it lets you change country options.


Hasslefree news and rumors @ 2022/10/29 21:58:31


Post by: Ian Sturrock


I mean I trust them to deliver eventually, and 20% off is nice. But I have been waiting about eighteen months for the Grymn power armour to be back in stock, and, well, by this point I've just ended up buying space dorf power armour from other manufacturers instead, because I got bored of waiting. Not sure there's much I still need from them.


Hasslefree news and rumors @ 2022/10/30 00:53:08


Post by: NH Gunsmith


As much as I enjoy a lot of their sculpts, probably going to pass on paying now for what I ordered to be shipped at an undetermined date sometime after November 14th... yeahhhh. Screw that


Hasslefree news and rumors @ 2022/10/30 21:23:28


Post by: BrookM


For those interested, there's a stream going on right now where the site owner is going over the mess that is the new site: https://www.twitch.tv/theartemisblack


Hasslefree news and rumors @ 2022/10/31 16:21:56


Post by: Theophony


The minis are great and the Hassle is free with EVERY purchase.


Hasslefree news and rumors @ 2022/10/31 16:30:08


Post by: privateer4hire


Now that is funny!


Hasslefree news and rumors @ 2022/10/31 16:33:05


Post by: warboss


 Theophony wrote:
The minis are great and the Hassle is free with EVERY purchase.


I wasn't expecting that truth bomb given some of the experiences in this thread. Lol.


Hasslefree news and rumors @ 2022/10/31 16:50:33


Post by: NAVARRO


Its difficult times for small companies so I hope they keep producing things.

With Sculptor moving to FW its going to be even more challenging.

I do find that on top of that, traditional sculpting is becoming increasingly rare. People either moving to software boring sculpting, selling STLS, hundreds of kickstarters of vapourware etc etc.

Oh well, good luck.


Hasslefree news and rumors @ 2022/10/31 17:16:51


Post by: Smokestack


Well, I placed a small order. Will see how it goes.

This guy is begging for a weapon swap. I am thinking a Wargames Atlantic conquistador sword for a rapier and replace the palette with a halfing buckler... and Pathfinder swashbuckler achieved.

The male wizard is just an awesome sculpt... and the underworld girl, cuz it was cheap.

[Thumb - 1.jpg]
[Thumb - 2.jpg]
[Thumb - 3.jpg]


Hasslefree news and rumors @ 2022/11/06 04:18:56


Post by: Kid_Kyoto


The sci fi Kickstarter is coming soon.

https://www.kickstarter.com/projects/hfminis/hf-minis-galactic-universe-sci-fi-miniatures?fbclid=IwAR2wPOCkY5eSBxzdn25klMlkL_HcWNCg_muSaW7zB4xEmsbQ5kqSsl3MIzc

I'll be on the lookout for the sci fi presidents


Hasslefree news and rumors @ 2022/11/06 13:21:24


Post by: warboss


So they're going to use a platform were the TOS literally state they don't have to give you anything in exchange for your money other than an explanation at best if they so choose? Given the pandemic, health issues, and their not infrequent delivery delays, I'd say treat th at as a donation until proven otherwise. Just for the record, I don't ascribe any nefariousness or malice to their potential and past issues but it would foolish to ignore them as with Mierce.


Hasslefree news and rumors @ 2022/11/06 14:19:05


Post by: Overread


If they are having big order problems before running a Kickstarter that's going to shoot the kickstarter in the foot fast.


Hasslefree news and rumors @ 2022/11/06 14:31:34


Post by: NH Gunsmith


 warboss wrote:
So they're going to use a platform were the TOS literally state they don't have to give you anything in exchange for your money other than an explanation at best if they so choose? Given the pandemic, health issues, and their not infrequent delivery delays, I'd say treat th at as a donation until proven otherwise. Just for the record, I don't ascribe any nefariousness or malice to their potential and past issues but it would foolish to ignore them as with Mierce.


My thoughts exactly, gonna be a huge nope from me. I would rather pay more once it hits retail so that I have something to back up getting a refund once it never arrives.


Hasslefree news and rumors @ 2022/11/06 14:36:18


Post by: Ian Sturrock


They have delivered on two KS in the past -- both like 6-12 months late, IIRC, but that's not too bad for a tiny operation, given that even the big firms tend to be late too.

I do get people's caution but I think I'd trust them a sight more than I would Mierce, or for that matter, Petersen Games (who are MASSIVELY late on all their current KS). As far as I know, despite many logistical snafus over the years, Hasslefree have always made good eventually.


Hasslefree news and rumors @ 2022/11/06 15:36:33


Post by: Psychopomp


 Ian Sturrock wrote:
As far as I know, despite many logistical snafus over the years, Hasslefree have always made good eventually.


You now know differently. They left out a miniature from one of my orders about 3 years ago, and have ghosted all my customer support emails ever since. This includes at least two of their "put the subject line in all caps and we'll make good on it" public notices.

Frankly, a single $6 miniature isn't a huge deal, no. However, the absolute lack of any response from them, AT ALL, even during times when they were pushing their customers to bring such issues to them, demonstrates such a lack of reliability on their part that I can't take the risk that maybe I'll get parts of future orders from them, maybe I won't, but I'll be paying either way.


Hasslefree news and rumors @ 2022/11/06 15:41:07


Post by: Ian Sturrock


Psychopomp -- fair enough! That is pretty crappy of them. :(

I had almost the opposite experience, in that I bought their Norse Dwarf multipack when it was first released, years back, and a two-handed axe arrived broken, and I just assumed I could fix it, so didn't ask for a replacement. About ten years later I still hadn't figured out how to fix it, and I decided I wanted to finally make that mini (I'd built the rest of the pack long since), so I asked them if I could buy just the axe. They sent me a free one with my next order.

Another time I asked about whether they could look out a Cote D'armes "Iron Grey" paint as it's my daughter's fave and she'd run out. HF's website said they were out of stock. Again it arrived as a freebie with my order!

So I have a load of goodwill for them. I do believe you though and if I were in a similar position re: unfulfilled order, I probably wouldn't buy from them again.


Hasslefree news and rumors @ 2022/11/06 20:56:11


Post by: OrlandotheTechnicoloured


https://www.kickstarter.com/projects/hfminis/hf-minis-galactic-universe-sci-fi-miniatures

well they've already funded so if folk are interested the stuff will be made


Hasslefree news and rumors @ 2022/11/06 20:56:47


Post by: KidCthulhu


Hasslefree is one of the companies that either has amazing customer service (most of my dealings with them) or they totally drop the ball (the one time I spent a year trying to get a replacement of a ruined resin master they shipped me, they responded to only one of my emails, then ghosted me, and I eventually gave up).


Hasslefree news and rumors @ 2022/11/07 06:31:25


Post by: Kid_Kyoto


Still on the fence but everything looks GORGEOUS.



And even if the Sci Fi Presidents don't appear this might sway me.


Hasslefree news and rumors @ 2022/11/09 13:33:34


Post by: Kid_Kyoto


Well the Space Presidents are up, currently locked but that just about changes my mind.

They don't have the power armor Trump and Obama though, maybe they're coming.

I really think they need at least one more model, Pensive Mikhail, the former Vice Space Chancellor. That way I can do my Siege of the Galactic Parliament scenario complete with cultists chanting 'Hang Pensive Mikhail!'

Anyway enjoy.

[Thumb - 1abacb10fa123695620d5e59a142e57d_original.jpg]
[Thumb - 7deb64e4eb20bc30a2d2485f0201c473_original.jpg]
[Thumb - 768ca4482c5580b4be13b78101888dbd_original.jpg]
[Thumb - b6c12f2f9ec786c2c80536eaac6192e8_original.jpg]
[Thumb - b9c203c0bfaf6a81ac9c0534964130d9_original.jpg]
[Thumb - c2097eb2cfc733dc43761787afecba0a_original.jpg]


Hasslefree news and rumors @ 2022/11/10 05:11:27


Post by: Kid_Kyoto


Pledged for 6, I just love the presidents too much and, hate to say it, who knows how long HF will be around without Kev.


Hasslefree news and rumors @ 2022/11/16 12:29:16


Post by: Artemis Black


Allo Everyone!

I was sent the link to this thread to catch up with so thought I'd say a few words

First up, if you're owed anything from HF, let me know via some form of data protected method. I'm fine wf you want to DM me here, i think I get emails for that, will check after this, or via email to bwartemis at gmail dot com. Even if it's from like 3 years ago, in fact 'especially' if it's from 3 years ago

I won't post a huge explanation or anything, I don't really like that to be honest but past issues have been due to me getting sick. I have a genetic condition, a few years ago it got worse, it is currently better *touch wood*. Any 'dropped balls' were due to me being in and out of work and using all my available hours to make sure HF stayed alive during pandemics and Brexits and whatever, sometimes a non-normal issue fell between the cracks and that just sucks for whoever that was.

Our new setup is far more stable. Backup is in place should I do fall ill again but I am taking much better care of myself.

As for the Kickstarter, everything in the Kickstarter is fully sculpted, we won't be waiting on anything and won't be able to be let down by those things going wrong etc. That is 100% on purpose to make sure that anyone who is, completely understandably, doing a 'wait and see' will see something good not some other unforeseen disaster

And finally, to worries about us being sans Kev, it is obviously a detriment to the business, but we have a 'lot' of unreleased sculpts due to my aforementioned illness (there's 50+ sci-fi minis in the KS alone). Plus we purposefully have invested a lot of money in resin casts of 'bitz', weapons, heads, uncountable dollies etc. so moving forward we will be working with other sculptors but you will likely see a lot of Kev in the work coming from them as we'll be utilising our resources to better match future minis with the existing range,

If we couldn't so the above and continue 'HF' to be 'HF' then we'd likely have closed up shop when Kev moved to GW. It wasn't an overnight decision, plans were made and hopefully you can follow along.

(And yes, I have taken to livestreaming work some days of the week, so you can watch the day to day trapping of HF Minis. Everyone is welcome and if it's a work stream then work Q&A is basically permanent . Figured it would be a nice extra way to give people comfort that there are less cracks to fall between these days )


Hasslefree news and rumors @ 2022/11/16 14:16:34


Post by: KidCthulhu


Artie, thanks for coming in and clearing stuff up.

(FWIW, my Hasslefree broken model issue was so long ago, I don't even have the emails any more. But I have ordered since that time.)


Hasslefree news and rumors @ 2022/11/16 15:55:35


Post by: Psychopomp


 Artemis Black wrote:
First up, if you're owed anything from HF, let me know via some form of data protected method. I'm fine wf you want to DM me here, i think I get emails for that, will check after this, or via email to bwartemis at gmail dot com. Even if it's from like 3 years ago, in fact 'especially' if it's from 3 years ago


Sure, why not? I just forwarded you the email chain for the fourth time, so here's your fifth soft throw to drop this ball on. I anticipate more silence, again.


Hasslefree news and rumors @ 2022/11/16 16:28:51


Post by: Artemis Black


 KidCthulhu wrote:
Artie, thanks for coming in and clearing stuff up.

(FWIW, my Hasslefree broken model issue was so long ago, I don't even have the emails any more. But I have ordered since that time.)


Doesn't matter if you have the emails, drop me one at the above address and I'll see what I can check back on


Hasslefree news and rumors @ 2022/11/16 20:14:34


Post by: Talking Banana


Since you're here, Artemis, I have a question.

A while back Kev released a not-Kaleb Daark homage sculpt in resin. By the time I got there it was sold out, but the page said there's also a metal version, which I'd actually prefer.

Unfortunately, there's never been a metal version available on the website.

Is there any chance this sculpt might be re-released in metal some day? It's the best iteration of Daark that I've seen (there are a handful of other versions out there, besides the original GW on foot and mounted ones, but Kev's is definitely the best.)


Hasslefree news and rumors @ 2022/11/16 20:44:57


Post by: Illumini


That is a lot of cool minis. Might be the first kickstarter I back this year.


Hasslefree news and rumors @ 2022/11/16 22:50:55


Post by: Psychopomp


After three years, four ignored emails, and several posts on multiple forums warning people of the dangers of doing business with them, Hasslefree has finally made good and provided me a refund.

So, there you go. They do eventually make good on things, I guess? I'll leave it up to the buyer to decide if they want to risk that amount of time and effort to get their order, if they're one of those dropped balls.

I for one consider my business with Hasslefree done and gone.


Hasslefree news and rumors @ 2022/11/17 08:39:52


Post by: Kid_Kyoto


It's a tough call. I never felt there was any malice on the part of Hasslefree, just that they're overwhelmed and a small shop.

But yeah there's always a risk with a small business.


Hasslefree news and rumors @ 2022/11/17 11:13:12


Post by: Artemis Black


 Talking Banana wrote:
Since you're here, Artemis, I have a question.

A while back Kev released a not-Kaleb Daark homage sculpt in resin. By the time I got there it was sold out, but the page said there's also a metal version, which I'd actually prefer.

Unfortunately, there's never been a metal version available on the website.

Is there any chance this sculpt might be re-released in metal some day? It's the best iteration of Daark that I've seen (there are a handful of other versions out there, besides the original GW on foot and mounted ones, but Kev's is definitely the best.)


Do you have a pic?


Automatically Appended Next Post:
 Kid_Kyoto wrote:
It's a tough call. I never felt there was any malice on the part of Hasslefree, just that they're overwhelmed and a small shop.

But yeah there's always a risk with a small business.


As mentioned above, was entirely me getting sick. I mean mistakes were made obviously, but that happens everywhere. The issue was in fixing the mistakes, if I was in hospital again then that person had a higher percentage chance of being screwed.


Anyway, I think I'm going to try livestreaming from the home office today, so if anyone would like to come and ask any questions about the business or the Kickstarter or whatever really, I should be available later today at https://www.twitch.tv/theartemisblack

Fair warning, there'll probably be some politics on there today too as we've been releasing the political parody figs and some people take jokes better than others


Hasslefree news and rumors @ 2022/11/17 15:01:22


Post by: OrlandotheTechnicoloured


There is this one that does seem to be in stock in metal

https://hfminis.co.uk/product/kalee/

(NSFW bare breasts)

and a more dynamic clothed version

https://hfminis.co.uk/product/dynamic-kalee/

but i'm guessing you mean this one that i can only find as a thumbnail google has saved from an old dakka thread ?





Hasslefree news and rumors @ 2022/11/17 16:08:20


Post by: Ian Sturrock


Anyone know why the pics of minis are so low res on the new site? Did someone accidentally upload all the thumbnails as main pics?


Hasslefree news and rumors @ 2022/11/17 16:34:52


Post by: OrlandotheTechnicoloured


if you hit zoom you get a thumbnail so something odd is certainly going on


Hasslefree news and rumors @ 2022/11/17 17:33:28


Post by: KidCthulhu


So I just put in an order now that my ancient issue is being resolved. I'm actually happy how this is turning out.


Hasslefree news and rumors @ 2022/11/17 17:48:07


Post by: Talking Banana


 OrlandotheTechnicoloured wrote:
There is this one that does seem to be in stock in metal

https://hfminis.co.uk/product/kalee/

(NSFW bare breasts)

and a more dynamic clothed version

https://hfminis.co.uk/product/dynamic-kalee/

but i'm guessing you mean this one that i can only find as a thumbnail google has saved from an old dakka thread ?





No, the one I was referring to is Malak the Burned:



And now that I look at him again, I see that I must have been thinking of converting him into Daark, rather than him being a ready-made Daark homage. I think there's a good resemblance, but he's just carrying a normal axe, not Kaleb's iconic, organic Dreadaxe. Still, "Malak" is pretty close to "Malal," so Kev may have had Daark in mind even so.

Regardless, I'd still be very interested in buying him in metal. Any chance he'll be recast and re-released? He's currently listed as sold out in both resin and metal, which indicates that he was a strong seller for Hasslefree, even without exposed breasts or a perky butt. Surely that has to count for something.

Fun fact: Hasslefree used to sell Kaylee's Dreadaxe separately in resin. I still have one.


Hasslefree news and rumors @ 2022/11/17 21:49:24


Post by: Artemis Black


 Ian Sturrock wrote:
Anyone know why the pics of minis are so low res on the new site? Did someone accidentally upload all the thumbnails as main pics?


I went over it in the recent newsletters but basically the old site was bespoke, and had two issues of incompatibility with the modern site.

The first is that it stored images in bespoke folders, so all thumbnails were uploaded automatically but not the product images, I fixed that.

The second is that the new site doesn't use thumbnails per se, whereas our old site did. The new site uses a product image and dynamically resizes it for various things, such as thumbnails, wishlist images etc.

The problem with that second one is we don't 'have' full sized single shot images for most of our minis, we have thumbnails and composite advertising shots (the gallery image you see next to the blurry thumbnail on each of the product pages).

If we swapped them around, the thumbnails would be smaller versions of the composites, which is terrible as you wouldn't be able to see what they are.

So our only two solutions are to 'make' full sized single shot images of every mini or, the one we've chosen, get a plug in written that hides the first image on every page It's just not ready yet, once it is it'll fix that issue. For now, you just have to make an extra click on every page, annoying but liveable.


Automatically Appended Next Post:
 Talking Banana wrote:
 OrlandotheTechnicoloured wrote:
There is this one that does seem to be in stock in metal

https://hfminis.co.uk/product/kalee/

(NSFW bare breasts)

and a more dynamic clothed version

https://hfminis.co.uk/product/dynamic-kalee/

but i'm guessing you mean this one that i can only find as a thumbnail google has saved from an old dakka thread ?





No, the one I was referring to is Malak the Burned:



And now that I look at him again, I see that I must have been thinking of converting him into Daark, rather than him being a ready-made Daark homage. I think there's a good resemblance, but he's just carrying a normal axe, not Kaleb's iconic, organic Dreadaxe. Still, "Malak" is pretty close to "Malal," so Kev may have had Daark in mind even so.

Regardless, I'd still be very interested in buying him in metal. Any chance he'll be recast and re-released? He's currently listed as sold out in both resin and metal, which indicates that he was a strong seller for Hasslefree, even without exposed breasts or a perky butt. Surely that has to count for something.

Fun fact: Hasslefree used to sell Kaylee's Dreadaxe separately in resin. I still have one.


Malak was one of our new metal releases in the recent Halloween sale, someone doesn't get our newsletter!

I've just restocked Malak (and Vorgan), and the Halloween code is active for about 2 more hours, run!


Hasslefree news and rumors @ 2022/11/17 21:58:10


Post by: Kid_Kyoto


Power Armor Trump is up as a locked stretch goal. I also saw power armor Obama is coming but can't find the post.

[Thumb - 16d94c9aa858b77cde7a9eaf2446a0b9_original.jpg]


Hasslefree news and rumors @ 2022/11/18 08:02:49


Post by: Illumini


Not going to use the Trump-head, but that is a really great terminator lord in itself. Could possibly be an Abaddon proxy, depending on actual size


Hasslefree news and rumors @ 2022/11/19 10:11:28


Post by: Artemis Black


 Illumini wrote:
Not going to use the Trump-head, but that is a really great terminator lord in itself. Could possibly be an Abaddon proxy, depending on actual size


https://www.kickstarter.com/projects/hfminis/hf-minis-galactic-universe-sci-fi-miniatures/posts/3668604


Hasslefree news and rumors @ 2022/11/19 10:15:39


Post by: Kid_Kyoto


Power armor Obama is up now, locked though.

[Thumb - 8e6a1d8869beddaac9d14f828bc63f7c_original.jpg]


Hasslefree news and rumors @ 2022/11/19 10:44:45


Post by: Kid_Kyoto


Another scale shot with a Chaos Guard dude and a Star Grave Trooper.

[Thumb - 2022-11 Trump Obama Hasslefree.jpg]


Hasslefree news and rumors @ 2022/12/04 19:57:10


Post by: complex57


Well, down to the last few hours. I went ahead and grabbed the 'Armada' pledge (25 figures for @ $150).
Squad Hydra really did something for me and I liked enough of the over sculpts to go in on this project.
Still considering grabbing the 'Predator girl' add on.


Hasslefree news and rumors @ 2022/12/06 07:43:28


Post by: Kid_Kyoto


And closed at ~GBP40k

https://www.kickstarter.com/projects/hfminis/hf-minis-galactic-universe-sci-fi-miniatures

Let's all hope fulfilment goes smoothly. The miniatures world is just a better place with Hasslefree around.


Hasslefree news and rumors @ 2022/12/06 18:39:35


Post by: Ian Sturrock


My daughter and I backed. Couldn't quite justify the 25 minis package as we only wanted 13 minis between us. Some great deals there though, for some really characterful, cool minis.


Hasslefree news and rumors @ 2022/12/06 18:52:10


Post by: Smokestack


The minis looked great but dont really need any scifi minis. The one that could pass for fantasy (the lady with the basket-hilted sword) I figure i might as well wait for retail.

I did do an order in that last sale. It shipped mid- November, though I haven't received it yet. The minis are great, I have a big wish list...


Hasslefree news and rumors @ 2022/12/06 19:03:36


Post by: NAVARRO


Quite happy to know the KS did well and hopefully its going fulfil well too.



Hasslefree news and rumors @ 2022/12/06 19:54:01


Post by: Mars, God of War


All the non-politician miniatures look great and very appropriate for Frostgrave[edit]lol I meant Stargrave of course[/edit].
Except for Sister Liberty, who seems really for 40k and where I find the armor design quite ridiculous-looking .
But hey, one person's miss is another person's hit.


Hasslefree news and rumors @ 2022/12/12 09:09:08


Post by: Kid_Kyoto


Latest update is pledge manager in last January 2023, to give everyone's wallet time to recover.


Hasslefree news and rumors @ 2023/01/09 04:18:14


Post by: Azazelx


For those concerned about getting their stuff - I tried to place an order on their new website for the Halloween Sale, but their website gak itself when I created a new account and I lost the cart that my wife and I had put together over the previous 2 hours (£270-ish). I contacted them on FB to share my dismay and the fact that it made me give up and to their credit they got back to me a week or two later with a code.

I later placed a new order for £352.52 with the code and while I didn't get any free models for the large spend and just a few lollies (disappointed, yes) - I did receive the order in full.

I also placed an order (£35.76) during their smaller Black Friday sale, and I've also now just received that - with all models included.

So whatever else is going on, or has been going on with Hasslefree, I've gotten 2 orders (one quite large, one smaller) in full in the past couple of months, internationally over the holiday season and with the rolling Royal Mail strikes.

So there's that, at least...


Hasslefree news and rumors @ 2023/01/09 13:56:46


Post by: KidCthulhu


I'm still waiting on my order from 11/16/22. I emailed yesterday for a status updated. Fingers crossed.


Hasslefree news and rumors @ 2023/01/09 16:56:54


Post by: Smokestack


I placed a small order 10/31. It was delivered last week 1/3. Got my minis and some candy.

So took a while but not a super long delay.


Hasslefree news and rumors @ 2023/01/11 03:03:29


Post by: Azazelx


 KidCthulhu wrote:
I'm still waiting on my order from 11/16/22. I emailed yesterday for a status updated. Fingers crossed.


I did get shipping confirmation emails for both. if you didn't get one of those I'd be a bit concerned.
The smaller order placed and shipped earlier arrived more than a week after the larger order that was sent later. Because Post Office.


Hasslefree news and rumors @ 2023/01/11 03:55:12


Post by: KidCthulhu


My last two Hasslefree orders never had ship notifications. I would just get them after a month.


Hasslefree news and rumors @ 2023/01/16 17:28:22


Post by: Artemis Black


 KidCthulhu wrote:
My last two Hasslefree orders never had ship notifications. I would just get them after a month.


Previous websites notifications would sometimes break. for example if multiple people ordered very close to one another, which happened a lot during a promotion, or if I mass sent out shipping notifications instead of individually.

New site should not have those issues


Hasslefree news and rumors @ 2023/03/22 19:18:03


Post by: Kid_Kyoto


Has anyone heard word on the pledge manager?


Hasslefree news and rumors @ 2023/05/06 16:26:11


Post by: Kid_Kyoto


If anyone is wondering I saw this today, dated 4 days ago so May 2 (I wish sites would just post the damn date something was posted):


Apologies. Update coming this week.

As some of you may have noticed we missed a trade show this past week due to recent health issues amongst other things.

Manufacturing continues though,I'll post a list of which minis will be delayed this week and we can then put up the pledge manager without people choosing minis they didn't know will take longer than others


https://www.kickstarter.com/projects/hfminis/hf-minis-galactic-universe-sci-fi-miniatures/comments

So hopefully soon?



Hasslefree news and rumors @ 2023/05/18 10:03:06


Post by: Bubbatron


The most ironic name for a company ever!

Maybe they should change it to excusefree miniatures.....


Hasslefree news and rumors @ 2023/05/18 20:21:13


Post by: BrookM


It's sad to see the company slip and slide so much over the years, I used to be a regular customer but the spotty service and what seems to be ages for new minis showcased years ago to finally reach metal production has killed off all interest for me.


Hasslefree news and rumors @ 2023/07/02 20:01:06


Post by: Kid_Kyoto


Some light in the tunnel...


Hi Everyone

So a quick update to let you know that between my various hospital visits and tests I have mostly finished the Pledge Manager (Just working on the multi options to make sure they work correctly)

I 'was' hoping to get it out today, as I like launching things on a Sunday 'but' Backerkit are away for a long weekend and July 4th, and you have to have pledge manager son their system reviewed before you can launch.

So I get to finish off the last little things at my leisure while waiiting for them to get back and hitting the review button.

I don't anticipate any issues with the review so then we'll get straight into it and the next updates will be explaining how it all works


Art


By the time I get my Trump and Biden figures they'll be relevant again


Hasslefree news and rumors @ 2023/10/18 19:33:57


Post by: The_Minsk


Does anyone know if Hasslefree are still processing orders?


Hasslefree news and rumors @ 2023/10/18 20:40:52


Post by: KidCthulhu


I have no idea; I love their products but my more recent experiences with them have been less than hassle-free.


Hasslefree news and rumors @ 2023/10/18 20:54:12


Post by: OrlandotheTechnicoloured


They're dealing with a KS at the moment, and the most recent update says Artemis Black who runs their warehouse and well as dealing with the KS stuff has been out sick again

https://www.kickstarter.com/projects/hfminis/hf-minis-galactic-universe-sci-fi-miniatures

so while the warehouse does have pickers/packers it wouldn't surprise me if anything complicated like something out of stock or otherwise complicated in a normal order would also be delayed


Hasslefree news and rumors @ 2023/10/19 03:34:30


Post by: Kid_Kyoto


I knew it was a gamble when I backed this KS, and I really like their products but I can't see myself ordering from HF again.


Hasslefree news and rumors @ 2023/10/19 18:55:28


Post by: Illumini


Yeah, it's the same story time and again, something bad always happens with HF. Either these people are the unluckiest people alive, they have some serious chronic illnesses they should start planning around, or they are just making excuses.



Hasslefree news and rumors @ 2023/10/19 19:26:43


Post by: Maccwar


 Illumini wrote:
Yeah, it's the same story time and again, something bad always happens with HF. Either these people are the unluckiest people alive, they have some serious chronic illnesses they should start planning around, or they are just making excuses.



I've met those involved, the health problems are real, they are also really nice and I have a lot of time for them.


Hasslefree news and rumors @ 2023/10/20 07:47:15


Post by: Jadenim


 Illumini wrote:
Yeah, it's the same story time and again, something bad always happens with HF. Either these people are the unluckiest people alive, they have some serious chronic illnesses they should start planning around, or they are just making excuses.



I get the impression that it’s a mixture of all three, although rather than “making excuses” I’d characterise it as “being overly optimistic”.


Hasslefree news and rumors @ 2023/10/20 08:31:25


Post by: ekwatts


Possibly wildly off-topic, but does anyone know if the Fantasy Football cheerleader is ever coming back? I think it's been permanently out of stock for years.


Hasslefree news and rumors @ 2023/10/20 12:43:50


Post by: Maccwar


 ekwatts wrote:
Possibly wildly off-topic, but does anyone know if the Fantasy Football cheerleader is ever coming back? I think it's been permanently out of stock for years.


A load of the old moulds have worn out. IIRC the plan for this year was to go through and get some new ones made but it looks like that hasn't happened as expected.


Hasslefree news and rumors @ 2023/10/31 19:14:33


Post by: BrookM


For those interested, they're doing a Halloween sale, 20% off with the code HALLOWEEN2023, orders will not be shipped until after the 13th of November at the earliest.

Newsletter can be read here: https://email.acid-product.co.uk/t/y-e-xxldky-emtjmg-r/


Hasslefree news and rumors @ 2023/11/02 03:59:37


Post by: Kid_Kyoto


With the pledge manager alone (never mind fulfilment) almost a year late I can't see myself ordering from HF again.

Sorry to say it.


Hasslefree news and rumors @ 2023/11/02 07:40:01


Post by: BrookM


I only buy during sales these days, so if something goes wrong, it won't be as painful. Will Rae be miscast this time as well?


Hasslefree news and rumors @ 2023/11/15 21:42:27


Post by: BrookM


For those who have partaken of the Halloween sale, no mail will be sent out until the 20th at the earliest at this point.

So, a smentioned in the original newsletter somewhere below. We have had to extend the sale a few days. It will now run through this weekend. That's it though Sadly my meds didnot work out and needed assessment and coming off them caused withdrawal symptoms which cost me work time. So this will give me some of it back

If you are a new customer and don't want to see our newsletters, there should be an easy unsubscribe button accessible somewhere on your screen.

No Mail until at least 20th November!

Sale orders that are already in have already started being worked on. We have help for that while I am occupied fixing other issues.

Right, listen up guys and gals!

We're closing for 'regular' mail until the above. 'No' sale orders willl go out until we're back to work, which wil be at least 20th November (see below for details)

We will still be open during this time, I'll be sorting the Kickstarter and outstanding issues from my hospital stays etc.


Hasslefree news and rumors @ 2023/11/15 22:22:42


Post by: Sarouan


Last time I ordered from them with a similar sale, it took several months to receive something, and I had some miniatures missing. A couple more months later, I finally got everything with a few extras as apology.

Sadly, as a result, I always had second thoughts ordering something ever again from them.

I understand their situation, but I'm still baffled that even after all this time they seem to be unable to plan something more long term according to it (it's clear the health problems are more than chronic and will only get worse with time, at this point).


Hasslefree news and rumors @ 2023/11/17 03:42:41


Post by: Kid_Kyoto


I hate to say it but yeah, if - due to chronic illness - employees cannot do their job, you need to seek other options.



Hasslefree news and rumors @ 2023/11/17 13:24:01


Post by: KidCthulhu


It's a shame, really. I love Hasslefree's products, but many times it's just not worth the hassle.


Hasslefree news and rumors @ 2023/11/17 21:36:35


Post by: OrlandotheTechnicoloured


 Kid_Kyoto wrote:
I hate to say it but yeah, if - due to chronic illness - employees cannot do their job, you need to seek other options.



not so much an employee as a good friend who closed down his mini selling business to help out when Sally's ME & treatment got to the point she couldn't do all the stuff needed for the business so it wouldn't be easy especially as i bet he covers for her back office stuff when she's not well too (https://hfminis.co.uk/about-us/#:~:text=Kev%20and%20Sal%20(The%20Whites,HF%20steadily%20through%20this%20chaos.)



Hasslefree news and rumors @ 2023/11/18 03:05:46


Post by: warboss


For those wondering, ME is the most recent renaming of what is/was commonly known as Chronic Fatigue Syndrome (and a myriad of other names over the decades).


Hasslefree news and rumors @ 2023/11/29 08:54:39


Post by: TheGenuineMetz


I backed for a pretty large amount and I'm not happy. I didn't know about Hasslefree's history with kickstarter, only having a good impression from the few models of theirs I have purchased over the years. We're a year on now with no meaningful sign that any work at all has been done. No pictures of moulds, no pictures of cast minis, no pledge manager, nothing. Absolute shambles. If they can't maintain the most basic professional pretence they should close up shop and refund the backers.


Hasslefree news and rumors @ 2023/11/29 15:17:06


Post by: warboss


Just out of curiosity, were you aware of this thread or its predecessor? Obviously I'm not blaming you for their delays but am just asking. Companies like Mierce and Hasslefree have a long documented history of repeated issues with fulfillment that only worsens with crowdfunding.

I've personally been holding off for years from ordering despite wanting several minis from their lines but am not willing to risk it until they're all in stock (which has not been the case for roughly three years at this point). Heck, one mini is removed from their website even though is still accessible if you have the link so probably no chance at all I'll ever get that one.


Hasslefree news and rumors @ 2023/11/29 20:15:10


Post by: Illumini


Mierce in my experience is very quick to deliver anything not kickstarter. There are no issues buying something from their store


Hasslefree news and rumors @ 2023/11/29 22:00:12


Post by: warboss


 Illumini wrote:
Mierce in my experience is very quick to deliver anything not kickstarter. There are no issues buying something from their store


That is commonly reported but at other times historically it wasn't always the case. Regardless, do you think that the ability to force a refund upon them via your normal payment method as opposed to crowdfunding where that generally isn't the case plays a significant role in that?


Hasslefree news and rumors @ 2023/11/30 08:04:48


Post by: Illumini


It seems the big difference is that they have good control of anything that they can currently produce, while the kickstarters they need to get it designed and mastered first, and that seems to be where they have overreached earlier. However, they are still plowing through their backlog there, I think the rise of 3d modelling and printing has helped them.

Hasslefree on the other hand clearly has major issues creating any stock even for minis they have had for years


Hasslefree news and rumors @ 2023/11/30 08:26:10


Post by: TheGenuineMetz


 warboss wrote:
Just out of curiosity, were you aware of this thread or its predecessor?


I was not aware of them, shame on me for not doing my research I suppose. I pledged based on my prior experience with Hasslefree being a little slow but delivering quality models. I didn't realise they were going to be THIS slow.


Hasslefree news and rumors @ 2023/12/04 02:38:48


Post by: warboss


 TheGenuineMetz wrote:
I was not aware of them, shame on me for not doing my research I suppose. I pledged based on my prior experience with Hasslefree being a little slow but delivering quality models. I didn't realise they were going to be THIS slow.


No worries as I was just curious. Dakka gets occasionally mentioned unironically as a bunch of negative nancies so I figured I'd ask.

As for Hasslefree, is their website down for everyone? It just shows up a blank white page for me instead of a more typical error 404.


Hasslefree news and rumors @ 2023/12/04 03:52:25


Post by: Kid_Kyoto


Huh, just checked, down for me too.


Hasslefree news and rumors @ 2023/12/04 11:23:01


Post by: OrlandotheTechnicoloured


Dead for me too (i've messaged them on facebook)


Hasslefree news and rumors @ 2023/12/04 11:39:46


Post by: Maccwar


Seems to be working now


Hasslefree news and rumors @ 2023/12/04 17:53:11


Post by: warboss


Good to see it back up then since a communications disruption can only mean one thing...


Hasslefree news and rumors @ 2024/01/23 21:09:07


Post by: The_Minsk


I don’t suppose anyone has any news about hasslefree, has anyone received an order recently?


Hasslefree news and rumors @ 2024/01/23 22:04:32


Post by: Bubbatron


Living up to their name I see...


Hasslefree news and rumors @ 2024/01/23 22:17:21


Post by: KidCthulhu


I feel bad for them; they're nice people and their products are AMAZING but bad luck keeps throwing wrenches into everything.


Hasslefree news and rumors @ 2024/01/24 06:05:58


Post by: Kid_Kyoto




I really like the company and the products but...

I mean it's been more than a month since we were promised a pledge manager before Christmas (and almost a year since we were promised one for April).



I'm sure the money did not go to blackjack and hookers, but they're really ramming their reputation into the ground.


Hasslefree news and rumors @ 2024/01/24 12:27:50


Post by: OrlandotheTechnicoloured


It does seem things are really crumbling and you begin to wonder how they're going to pull things round


Hasslefree news and rumors @ 2024/01/24 14:09:41


Post by: Undead_Love-Machine


I think that the writing has been on the wall for a long time at this point.


Hasslefree news and rumors @ 2024/01/24 18:37:13


Post by: Apple fox


I love the minis I have from them, and always wanted more. So it’s very sad to see.


Hasslefree news and rumors @ 2024/01/24 19:47:24


Post by: BrookM


I am still waiting on my Halloween order to be shipped out.

Giving it another week and then I'll send an email, which will no doubt be ignored like so many others have had happen to them in the past here! If no reply by the end of February, I'll kick it up to Paypal and just ask for a refund through them.

Did check Facebook just in case, but nothing new there since December 31st. Nothing from Sally perchance? Anything new on the KS page itself, or are people being stonewalled there as well?

edit.

Well, Arty appears to be streaming Blood Bowl stuff, so he's still around.


Hasslefree news and rumors @ 2024/01/24 20:04:11


Post by: OrlandotheTechnicoloured


Nothing on Facebook apart from a Happy Christmas/New Year image which the KS also got,

Sally's active on her page though both with her Dog Rescue stuff (which could have been more tricky/involved recently as the UK gov have just banned another dog breed), and some personal stuff which i could easily see having eaten up a load of time

but still no real excuse them for not posting a sorry, we're still working on things to KS/the Hasslefree facebook page


Hasslefree news and rumors @ 2024/01/24 20:19:09


Post by: BrookM


Like I said, he's streaming as of typing this, but I'd rather not risk my Twitch account just to ask him what's what and risk getting banned.


Hasslefree news and rumors @ 2024/01/24 21:35:10


Post by: Coenus Scaldingus


Saw this over at LeadAdventureForum from a few weeks ago:
(Original post here: https://leadadventureforum.com/index.php?topic=144047.msg1838716#msg1838716)
« Reply #7 on: January 03, 2024, 04:54:00 PM »
Quote from: Too Bo Coo on January 02, 2024, 07:42:52 PM
I made an order like 6 or 7 months ago, their site said they had stock on the items I ordered, but then 6 weeks or so later I finally reached out. We went through the 'so sorry, let me look into this' before disappearing…. Twice.
Wrote them a few days ago after asking for a refund two months ago to zero reply (I could see they saw the message..) and jist said, 'ok, I guess no items, no refund so I guess I made an unintentional donation to your company'….
Very very disappointing, as this is hardly the first time. I know I'll hear ANOTHER story of some major personal issue, but frankly as this now seems to be a 'thing¡ for them, I really dont care. If there are so many issues that are this crippling for their business, perhaps its time to pack it in and close shop.
I really like Kev and Sally and I write this all with a very heavy heart, but enough is really enough…..
Sally here. I completely and utterly agree with every word that you are saying. Closing shop is something that has been at the forefront on my mind for the last year now.

The last few years have been a living nightmare for me too. I honestly wish I could go back 7 years and not let the business move to Wales.
At the time we thought it was the obvious next step up to a larger facility with designated workspaces then Brexit hit and we lost 40% of our business overnight that resulted in us doing some serious juggling behind the scenes to keep going. That business has not returned due to issues with import taxes and different countries sending back orders.
Then I had my accident and Dameon got very ill and we just seem to be chasing our tails constantly.
It has been a nightmare, neither of us has had an income for the last few years to try and keep restocks catching up.

There is a light at the end of the tunnel, The minis will go on we are just figuring out the best way to do it. It might mean completely downsizing and possible relocations, we don't know yet.

So really what I want to say is that I am very sorry for the issues that you all have had but change is afoot and hopefully we can get back on track and you all start to love us again x

Sally


Hasslefree news and rumors @ 2024/01/24 21:46:47


Post by: OrlandotheTechnicoloured


Cheers for passing this on, hopefully they'll clear the existing orders and KS and then think of the best way to go from there


Hasslefree news and rumors @ 2024/01/24 21:50:42


Post by: warboss


Nah, it'll be fine. I'm sure fulfilling those long overdue orders will be super easy... barely an inconvience!


Hasslefree news and rumors @ 2024/01/24 22:03:26


Post by: Undead_Love-Machine


From Sally's post it sounds like they are struggling to afford to restock. Their options at this point must be very limited indeed.

I'm not sure why they are having trouble shipping out items that are in-stock though?


Hasslefree news and rumors @ 2024/01/24 22:07:27


Post by: BrookM


Might also not have money for that? Or nobody is around to pack stuff up and send it out?


Hasslefree news and rumors @ 2024/01/24 22:17:27


Post by: NAVARRO


Brexit is no joke. Salute is another example of how hard it hit UK.

I hope they manage to resize to adjust to the 40% shrinkage.


Hasslefree news and rumors @ 2024/01/24 23:20:21


Post by: warboss


Just conjecture (based on experience watching various gaming trainwrecks) but when things get tough for a small company/project funds tend to be used to cover ongoing expenses rather than what they were initially intended for (like preorders and crowdfunding rewards). If the disruption is short/temporary, things go back to normal equally quickly as long as the delay/issues didn't affect incoming orders so that ongoing profit can cover back expenses for a while. If the issues persist for longer periods and negatively affect future orders due to the delays (despite increasingly desperate measures to remedy it like more frequent or more drastic sales), it's usually an unstoppable spiral unless something incredible happens like a big gofundme donation/angel investor/merger/acquisition.


Hasslefree news and rumors @ 2024/01/25 02:52:33


Post by: cygnnus


 warboss wrote:
Nah, it'll be fine. I'm sure fulfilling those long overdue orders will be super easy... barely an inconvience!


Oh reeeeeallly?

Valete,

JohnS


Hasslefree news and rumors @ 2024/01/25 04:57:13


Post by: Kid_Kyoto


At this point I wonder if it is best to sell the model lines and close down.

HF was never the most professional company, and now it is completely unreliable.

Everyone involved sounds like a great person, and they have suffered more than their share of misfortune, so maybe scaling back is the right thing.


Hasslefree news and rumors @ 2024/01/25 12:33:42


Post by: Overread


The difficulty is if they have any debt over them in addition to customer back-orders. That might put them in a position where they've so much outstanding that there isn't really much to "sell" of the company in value for what a buyer would get when they also get the debt as well.

Which sadly might mean it all ends up going through administration. Whilst that can mean the line gets bought out by someone else in entirety, it can also be a really messy situation where things get lost, missplaced, messed up and so forth.


I know when Wayland bought the Spartan Games stuff they had issues such as their moulds just being dumped on a pallet and the ID system used for categorising was linked to software that hadn't been maintained etc.... Just all the mess you get when a firm hits tough times and crumbles and then administrators box everything up and so forth.


Hasslefree news and rumors @ 2024/02/08 16:06:33


Post by: The_Minsk


Well the kickstarter has had a couple of updates now. No real news but at least they are communicating again.


Hasslefree news and rumors @ 2024/02/08 20:06:14


Post by: Tamereth


They have a fantastic range of models, I'd hope if the worst comes that somebody else would take it on as theres money to be made selling these figures. The current team have just had too many health issues to efficiently run a business.


Hasslefree news and rumors @ 2024/02/11 15:55:32


Post by: BrookM


A newsletter should be sent out sometime today, this was posted on the KS page yesterday.

I figured I'd use my good health check in to answer a couple of questions we got since my return.

We have had the resins made because the moulds for resin masters are individual and take a while, so they were all made in advance.

We also use resin masters to make metals, it's more expensive but it essentially means that the metals we produce are masters. Those are the metals you get, which is why we have a reputation for high quality metals.

We have had some of the metals produced, just some random ones in between my hospital visits but the bulk are awaiting figures from the ill-fated pledge manager. We don't want to get hundreds of mini x cast only to find out that only 5 of you want it

Why haven't we hired someone to take care of the KS? Sadly it just doesn't work that way. We're a small family business and hiring someone to try and take over a project and business they don't understand would take a lot of money, time and training and wouldn't be a permanent position for anyone qualified.

There 'is' help in place to handle fulfilment and there is an emergency plan in place should I disappear on a long term or permanent basis.

If the worst were to happen, Sal and the backup help would fulfil the Kickstarter as the last act of HF Minis as it currently exists. A little morbid, but I figure you all should understand that the KS wouldn't disappear.

I'll update again Sunday as I'm planning to put out a newsletter addressing similar stuff about our main business.
We do have to make sure we pay the rent so there's a warehouse to fulfil this 'from' after all

Art.


Hasslefree news and rumors @ 2024/02/11 16:08:28


Post by: warboss


 BrookM wrote:
A newsletter should be sent out sometime today, this was posted on the KS page yesterday.

Spoiler:
I figured I'd use my good health check in to answer a couple of questions we got since my return.

We have had the resins made because the moulds for resin masters are individual and take a while, so they were all made in advance.

We also use resin masters to make metals, it's more expensive but it essentially means that the metals we produce are masters. Those are the metals you get, which is why we have a reputation for high quality metals.

We have had some of the metals produced, just some random ones in between my hospital visits but the bulk are awaiting figures from the ill-fated pledge manager. We don't want to get hundreds of mini x cast only to find out that only 5 of you want it

Why haven't we hired someone to take care of the KS? Sadly it just doesn't work that way. We're a small family business and hiring someone to try and take over a project and business they don't understand would take a lot of money, time and training and wouldn't be a permanent position for anyone qualified.

There 'is' help in place to handle fulfilment and there is an emergency plan in place should I disappear on a long term or permanent basis.

If the worst were to happen, Sal and the backup help would fulfil the Kickstarter as the last act of HF Minis as it currently exists. A little morbid, but I figure you all should understand that the KS wouldn't disappear.

I'll update again Sunday as I'm planning to put out a newsletter addressing similar stuff about our main business.
We do have to make sure we pay the rent so there's a warehouse to fulfil this 'from' after all

Art.


I'm glad they have an emergency plan in place should he disappear long term. I'm not a backer but, if I was, I would be most curious about what the criteria for that plan kicking into action are because obviously being almost a year late at this point without even a pledge manager (according to the comments) in place yet to find out how much of what they need to make doesn't seem to be long term enough. Fortunately, I have the luxury of waiting (with my money) since I decided to instead just wait for the figs I want to hit retail and order them then instead. Still I will give credit where credit is due in that he hasn't gone radio silent so I do believe they're trying in some minimally effective way. Faint praise but praise nonetheless.


Hasslefree news and rumors @ 2024/02/11 19:16:11


Post by: Gomezaddams


HF was never the most professional company, and now it is completely unreliable.


So... thats not really fair.

I think people have forgotten that a lot of these businesses that started off in the early 00's as mom and pop companies are still just that - they may have been in business for twenty years but that doesn't mean they've enjoyed or benefited from the market growing, or even that they've been able to scale up there businesses; there still small fish, but the pond is bigger, and now theres... 3d printed lakes? Eh.

At the same time, the consumer went from 'Oh hey, it arrived in a week, thats amazing!' to 'Why isn't it here the next day, why am I paying for shipping, and why does it cost this much compared to X?' All the while, ignoring the crippling effects of COVID, inflation, metal prices, and Brexit.

People see HF as being in business for 20 years, and expect a workforce, in-house manufacturing, snazzy designer packaging... and don't really understand whats involved in getting an maintaining a company that can do all that.

Am I saying all this is right or 'an excuse'? No... but I think people lose perspective when things have gone wrong and been so challenging for such a long time. Clearly, from Sals post, this is something thats been considered heavily.

I think over the next few years a lot of British companies are going to face some harsh realities and as consumers, we'll be worse off for it.


Hasslefree news and rumors @ 2024/02/11 19:29:47


Post by: warboss


 Gomezaddams wrote:

At the same time, the consumer went from 'Oh hey, it arrived in a week, thats amazing!' to 'Why isn't it here the next day, why am I paying for shipping, and why does it cost this much compared to X?' All the while, ignoring the crippling effects of COVID, inflation, metal prices, and Brexit.


That sounds horrible. Can you quote the examples of that in the thread?


Hasslefree news and rumors @ 2024/02/11 19:41:17


Post by: NAVARRO


 Gomezaddams wrote:
HF was never the most professional company, and now it is completely unreliable.


So... thats not really fair.

I think people have forgotten that a lot of these businesses that started off in the early 00's as mom and pop companies are still just that - they may have been in business for twenty years but that doesn't mean they've enjoyed or benefited from the market growing, or even that they've been able to scale up there businesses; there still small fish, but the pond is bigger, and now theres... 3d printed lakes? Eh.

At the same time, the consumer went from 'Oh hey, it arrived in a week, thats amazing!' to 'Why isn't it here the next day, why am I paying for shipping, and why does it cost this much compared to X?' All the while, ignoring the crippling effects of COVID, inflation, metal prices, and Brexit.

People see HF as being in business for 20 years, and expect a workforce, in-house manufacturing, snazzy designer packaging... and don't really understand whats involved in getting an maintaining a company that can do all that.

Am I saying all this is right or 'an excuse'? No... but I think people lose perspective when things have gone wrong and been so challenging for such a long time. Clearly, from Sals post, this is something thats been considered heavily.

I think over the next few years a lot of British companies are going to face some harsh realities and as consumers, we'll be worse off for it.


Spot on. The only thing I would add is that Its not " in a a few years" its happening right now and last year at salute was an eye opener. Several companies vanished and I had chats with old friends, company owners, and it is grim.

HF did a lot of good things in the past when things were different, I really hope they can turn this around and get back into those days.


Hasslefree news and rumors @ 2024/02/11 21:44:11


Post by: BrookM


I think fairer would be to say they were very professional in the past, both Sally and Kev were absolute joys to talk to, both at Salute and over social media concerning queries, but things have taken an absolute nosedive in terms of quality after the change of guard.

I don't expect miracles, post Brexit shipping has become hellish to say the least and while I am not part of the "order now, deliver tomorrow" crowd, I do find it very disappointing how poor the communications have been. It's not just the KS crowd waiting on gak to happen, plenty of people who made use of their Halloween sale would also love to know why the promised delivery dates have been missed.


Hasslefree news and rumors @ 2024/02/12 00:31:52


Post by: Gomezaddams


That sounds horrible. Can you quote the examples of that in the thread?


Which bit? This is the general impression I've gotten from this thread and others - usually focusing on smaller, longer-established British manufacturers...

Spot on. The only thing I would add is that Its not " in a a few years" its happening right now and last year at salute was an eye opener. Several companies vanished and I had chats with old friends, company owners, and it is grim.


Salute last year was just... sad. I had plenty of money to splurge, and brought most of it back. Fewer indie companies, more retailers, and those that could have done more just didn't bother (the Corvus Belli stand was bizarre).

Its a cycle though - the less companies make at the show, the less financially viable it is, so there's less stands to visit, so there's fewer reasons to go... and when companies stop going, they don't tend to go back. Heresy is a prime example here.

I think fairer would be to say they were very professional in the past, both Sally and Kev were absolute joys to talk to, both at Salute and over social media concerning queries, but things have taken an absolute nosedive in terms of quality after the change of guard.


Thing is, I don't think its as simple as that. Health has undoubtedly been a massive factor, but it's also scale and time.

Having a small company with 2 dozen products run out of a back room is one thing - having a warehouse and thousands of products is an entirely different beast. Each code you add, means X amount extra in restock, X amount of space needed to hold it, and X amount of potential problems - I can't imagine the logistics and financial implications of that for a large company, let alone one that's all down to one person. And we're not even talking about all the other hats like processing the orders, advertising and social media, trade shows...


Hasslefree news and rumors @ 2024/02/12 10:19:39


Post by: OrlandotheTechnicoloured


Also remember Kev White is now working for GW so can't be involved in Hasslefree stuff any more, and isn't on social media posting new sculpts which remind customers that Hasslefree exists


Hasslefree news and rumors @ 2024/03/17 09:18:29


Post by: BrookM


Back in January I sent a message to the seller asking for clarification and as expected, no reply. In February I received a generic email from the seller asking ME why my order hasn't arrived yet.. have again replied asking for clarification as to why my order hasn't been sent out yet. But nothing since then, he's also been ghosting the KS project again, so I've decided to cut my losses and taken it up with Paypal.

For those who have placed an order during the Halloween sale, I'd highly recommend doing the same if like me you have no more faith in this company.



Hasslefree news and rumors @ 2024/03/17 09:37:08


Post by: warboss


Does Paypal have a 6 month window for making a claim?


Hasslefree news and rumors @ 2024/03/17 10:16:35


Post by: Geifer


 warboss wrote:
Does Paypal have a 6 month window for making a claim?


They did a few years ago when it was relevant to me. I'd be sure to check if you have an outstanding order with Hasslefree. I wouldn't take my chances with them.


Hasslefree news and rumors @ 2024/03/17 10:56:12


Post by: BrookM


There is still a six month window, your Paypal transaction will tell you until the exact day how long you still have to file a claim, so don't wait too long. Mine was late April, but I've decided not to wait any longer.


Hasslefree news and rumors @ 2024/03/17 11:06:06


Post by: warboss


Ok, good to hear and that's why I asked as, for those who bought during that sale, the deadline would be coming up next month potentially.


Hasslefree news and rumors @ 2024/03/17 18:51:38


Post by: BrookM


Are you fething kidding me.. This just came in.

Hi There

If you are receiving this it's because your order has been delayed due to a problem with a metal mini.

Since my return to work I have resolved numerous issues but the one thing I couldn't do was have metal cast quickly. Your order 'is' being resolved, all missing metals have been ordered as a matter of emergency but we cannot speed up the casters more than just asking sorry.

If you are ok waiting for your order then nothing more for you to do. If you don't want to wait, you can reply to this email and I'll tell you which mini was an issue and we can go from there

Dameon
HF Minis
Well, sent him a reply telling him I cancelled, I look forward to a potential reply a month from now.


Hasslefree news and rumors @ 2024/03/17 20:37:12


Post by: warboss


 BrookM wrote:
Are you fething kidding me.. This just came in.

Hi There

If you are receiving this it's because your order has been delayed due to a problem with a metal mini.

Since my return to work I have resolved numerous issues but the one thing I couldn't do was have metal cast quickly. Your order 'is' being resolved, all missing metals have been ordered as a matter of emergency but we cannot speed up the casters more than just asking sorry.

If you are ok waiting for your order then nothing more for you to do. If you don't want to wait, you can reply to this email and I'll tell you which mini was an issue and we can go from there

Dameon
HF Minis
Well, sent him a reply telling him I cancelled, I look forward to a potential reply a month from now.


I suppose the half glass full way of looking at it is that they solved numerous issues with your order other than producing and shipping the mini you paid for. So I guess an end to world hunger and peace in the Middle East incoming then?


Hasslefree news and rumors @ 2024/03/17 22:46:10


Post by: BrookM


 warboss wrote:
 BrookM wrote:
Are you fething kidding me.. This just came in.

Hi There

If you are receiving this it's because your order has been delayed due to a problem with a metal mini.

Since my return to work I have resolved numerous issues but the one thing I couldn't do was have metal cast quickly. Your order 'is' being resolved, all missing metals have been ordered as a matter of emergency but we cannot speed up the casters more than just asking sorry.

If you are ok waiting for your order then nothing more for you to do. If you don't want to wait, you can reply to this email and I'll tell you which mini was an issue and we can go from there

Dameon
HF Minis
Well, sent him a reply telling him I cancelled, I look forward to a potential reply a month from now.


I suppose the half glass full way of looking at it is that they solved numerous issues with your order other than producing and shipping the mini you paid for. So I guess an end to world hunger and peace in the Middle East incoming then?
I got a swift reply not long after with the offer to ship out what's available right now alongside a partial refund of the missing mini, but at this stage I am so done with this all and going with a full refund, minus shipping (Paypal doesn't refund that, but I can live with it). Plus heh, the missing mini is the one I had initially wanted the most as it was to be a gift, but at this point, not going to bother any more, what little faith and confidence I had left is all gone.


Hasslefree news and rumors @ 2024/03/17 23:09:08


Post by: KidCthulhu


This is so heartbreaking, as there was a time where Hasslefree was amazing. I still love their products, but they're getting impossible to actually obtain!


Hasslefree news and rumors @ 2024/03/18 00:48:14


Post by: warboss


 BrookM wrote:
I got a swift reply not long after with the offer to ship out what's available right now alongside a partial refund of the missing mini, but at this stage I am so done with this all and going with a full refund, minus shipping (Paypal doesn't refund that, but I can live with it). Plus heh, the missing mini is the one I had initially wanted the most as it was to be a gift, but at this point, not going to bother any more, what little faith and confidence I had left is all gone.


Well, I'm glad you at least are getting the lion's share back. I wasn't aware that paypal doesn't refund shipping though admittedly I haven't filed a claim in almost a decade and the last 2-3 were through Ebay via Paypal by proxy when they were still owned together so it's long out of date.


Hasslefree news and rumors @ 2024/03/18 01:46:27


Post by: Apple fox


 KidCthulhu wrote:
This is so heartbreaking, as there was a time where Hasslefree was amazing. I still love their products, but they're getting impossible to actually obtain!


I think it’s that there is so much unknown, like I assume some minis are being sent out. People must be getting some of there orders.
I am sure if they made a post with, these 5 minis have a stock of 10. They would get some orders, and able to send them out.
For myself I would probably jump on a few minis if they went up with a yes there is stock, and we can send them out ASAP.

But I myself am far too sick to follow up on Emails for minis over what could be months :( just so much Unknown involved.