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Post by: DarkSoldier
I couldn't afford to back the Kickstarter, but I shall endeavour to buy something during the Halloween sale. I like the Hasslefree line and I want it to continue to prosper.
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Post by: Artemis Black
DarkSoldier wrote:I couldn't afford to back the Kickstarter, but I shall endeavour to buy something during the Halloween sale. I like the Hasslefree line and I want it to continue to prosper.
Working on a way to late pledge. The only KS exclusive was the Baker's dozen bonus mini. I'm sure we'll sort something, we had at least half a dozen people messaging us because KS/Stripe doesn't accept their particular credit card or whatever.
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Post by: Jeigh
Got a date for some red box restocks per chance? Only thing holding me back from a bit of a hasslespree at the moment.
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Post by: Vain
Same as Jeigh for me.
I know the reason for the delays but I am still squirming on getting a whole bunch of Modern Trooper heads, as well as a couple of impulse buys.
Restocks for the Restock God!
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Post by: Wehrkind
Concerning the Halloween sale and KS, is it possible to put in a Halloween sale order to be shipped with our KS stuff? It looks like the UK to US shipping for two orders would cost nearly as much as the models in one order. I don't need the Halloween sale stuff I want to buy soon, but I do need them 
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Post by: Artemis Black
 Wehrkind wrote:Concerning the Halloween sale and KS, is it possible to put in a Halloween sale order to be shipped with our KS stuff? It looks like the UK to US shipping for two orders would cost nearly as much as the models in one order. I don't need the Halloween sale stuff I want to buy soon, but I do need them
Someone else asked similarly. It is possible yes, just write in the comments box what you'd like done and we'll put it to one side
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Post by: Wehrkind
Great! I will put in an order tonight or tomorrow then. I am really glad you guys are taking that step for folks, because international shipping is one of the main reasons I haven't bought directly from HF for a while, and frankly I'd much rather you guys get the money from a model rather than just 30% or whatever the distributors pay.
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Post by: Desubot
Oh right i forgot. how does pledge management work i honesty dont know how kickstarter works.
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Post by: Artemis Black
 Desubot wrote:Oh right i forgot. how does pledge management work i honesty dont know how kickstarter works.
It doesn't until we sort out/pick a pledge manager, at which time we'll let everyone know how it works
Dameon
HF Minis
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Post by: OrlandotheTechnicoloured
Our biggest sale of the year!
Use the code 'HALLOWEEN2016' to get a whopping 20% discount of most things* and a discount of everything else.
Input the code on the final 'confirmation' page, at the top. If you hit the payment page you went too far.
(Don't write it in the comments box, it just makes me smile but does nothing ese  ).
*New releases, some red box, some other stuff, are all just reduced rather than the full 20% off)
The sale runs until the Tuesday after Bonfire Night, that's Nov 8th* for non UK people who have no idea what I just said
Please remember, no mail will be posted until the sale is over, the discount is in return for the slight wait
Oh, and for the big spenders, as always during promotions we have...
*extended a few days to allow us to attend Crisis, see below
Oh, and for the big spenders, as always during promotions we have...
Halloween Goody Bags
No Mail Until Nov 8th!
(This is a reminder newsletter 'but' it does have a number of new sections after the repeated sale one. It also has an update on the end date of the sale due to us attending a trade show in Belgium over Bonfire Night weekend)
Right, after a month of ups and downs that all led to minor delays/issues we 'really' need a break to catch everything up.
(The flu, a Kickstarter, my bathroom needed entirely replacing banishing me to a hotel and Jenn attending a family reunion in the States, all in one month!)
Our 'aaaaaargh, I just need a minute!' period is your gain! 
So, may I present, your gain...
The Big 2017 Halloween Sale!
Our biggest sale of the year!
Use the code 'HALLOWEEN2016' to get a whopping 20% discount of most things* and a discount of everything else.
Input the code on the final 'confirmation' page, at the top. If you hit the payment page you went too far.
(Don't write it in the comments box, it just makes me smile but does nothing ese ).
*New releases, some red box, some other stuff, are all just reduced rather than the full 20% off)
The sale runs until the Tuesday after Bonfire Night, that's Nov 8th* for non UK people who have no idea what I just said
Please remember, no mail will be posted until the sale is over, the discount is in return for the slight wait
Oh, and for the big spenders, as always during promotions we have...
*extended a few days to allow us to attend Crisis, see below
Oh, and for the big spenders, as always during promotions we have...
Halloween Goody Bags
Anyone spending £70 or more* will qualify for a Halloween Goody Bag. Goody bags will contain a variety of 'things', a free mini or 2 (themed appropriately), some 'bitz' such as sand or cogs and, of course, extra Halloween candy (i.e. it's sour!).
*Actual total paid, including discount, postage, VAT etc.
Larger spends qualify for larger goody bags, no limit on goody bag size We will also theme the goody bag to the order, so if you ordered Fantasy the free mini/s wil be Fantasy and so on.
New Resin Master - Archbaron von Drumpf Spaceclad
Archbaron Gloosus von Drumpf is an overlord of the Akulian Empire. While he rules with a tiny iron fist he is not well-liked by the people and keeps his power by sheer ruthlessness. His corpulent form is prime breeding ground for the many disease on his desert planet and he is forced to spend daily treatments floating in his healing tank to try to keep ahead of them. Due to this practise, and the many workers, nurses and slaves that have seen it, the most popular insult whispered around the slums of the city roughly translates to "As smart as his penis is large".
Seen here naked and floating.
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Post by: BrookM
Was about to shout "My eyes!" but I'd need a microscope first..!
Will there also be a clothed version? If so, will it be in a floating futuristic space suit? The pose and not-so-subtle hints as to the origins of the fluff blurb certainly seems to hint at this.
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Post by: Kid_Kyoto
Still time to order Dumph while he's still topical!
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Post by: Chairman Aeon
That can't be Dumph, the hands on that miniature are HUGE!
Iain.
PS. I'm saving my money for Boring Bureaucrat in Pantsuit.
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Post by: Padre
 BrookM wrote:Was about to shout "My eyes!" but I'd need a microscope first..!
Will there also be a clothed version? If so, will it be in a floating futuristic space suit? The pose and not-so-subtle hints as to the origins of the fluff blurb certainly seems to hint at this.
I think there's real potential there...
1
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Post by: Artemis Black
Anything with 'Skyclad' or 'Spaceclad' in the name gets a regular clothed version. Those are the codenames for 'finished dollies'
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Post by: Shadow Captain Edithae
Is Hasslefree suffering from a massive backlog of orders or something? I know they're busy with the Kickstarter, and had a lot of people on sick leave at the same time. I placed an order with them two months ago on September 8th. I've spent about 5 weeks trying to get in touch with them, occasionally getting an answer and a promise to "track down the paperwork" for my order as they couldn't figure out whether its been dispatched, only for several more weeks to go by without a response. I pm'd them on Facebook on Sunday and I know it was read but again they didn't answer. Its been two working days since then. I don't even particularly care that its late, I just want to be kept informed and reassured that it hasn't gotten lost in the post or something. 
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Post by: Dysartes
I'd suggest sending Artemis a PM with the details, Shadow Captain, given he works there
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Post by: Artemis Black
 Shadow Captain Edithae wrote:Is Hasslefree suffering from a massive backlog of orders or something? I know they're busy with the Kickstarter, and had a lot of people on sick leave at the same time.
I placed an order with them two months ago on September 8th. I've spent about 5 weeks trying to get in touch with them, occasionally getting an answer and a promise to "track down the paperwork" for my order as they couldn't figure out whether its been dispatched, only for several more weeks to go by without a response. I pm'd them on Facebook on Sunday and I know it was read but again they didn't answer. Its been two working days since then.
I don't even particularly care that its late, I just want to be kept informed and reassured that it hasn't gotten lost in the post or something.
The answer to the first part is 'yes' Which is why we're closed (We're not busy with the KS, that's Kev at the moment).
Built up a backlog of problems, including a few problem orders that couldn't seem to be dug out of the, can I say gak on here?, I'm sure I will find out when I hit post.
We also have 4 people who can read something on the FB page, not always the best situation sorry.
Email me directly on bwartemis at gmail dot com. It's what I'm using for exactly this kind of thing.
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Post by: Shadow Captain Edithae
 Artemis Black wrote: Shadow Captain Edithae wrote:Is Hasslefree suffering from a massive backlog of orders or something? I know they're busy with the Kickstarter, and had a lot of people on sick leave at the same time.
I placed an order with them two months ago on September 8th. I've spent about 5 weeks trying to get in touch with them, occasionally getting an answer and a promise to "track down the paperwork" for my order as they couldn't figure out whether its been dispatched, only for several more weeks to go by without a response. I pm'd them on Facebook on Sunday and I know it was read but again they didn't answer. Its been two working days since then.
I don't even particularly care that its late, I just want to be kept informed and reassured that it hasn't gotten lost in the post or something.
The answer to the first part is 'yes' Which is why we're closed (We're not busy with the KS, that's Kev at the moment).
Built up a backlog of problems, including a few problem orders that couldn't seem to be dug out of the, can I say gak on here?, I'm sure I will find out when I hit post.
We also have 4 people who can read something on the FB page, not always the best situation sorry.
Email me directly on bwartemis at gmail dot com. It's what I'm using for exactly this kind of thing.
Thankyou! Will send you an email shortly.
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Post by: Red_Ink_Cat
New Resin Master - Archbaron von Drumpf Spaceclad
Seen here naked and floating.
Wandered onto this thread out of boredom, and nearly died laughing. I was not expecting to find something like this.
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Post by: Lone Cat
^ A good mixture of Harem Lord Trump and Baron Harkonnen in Dune verse.
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Post by: Pugnacious_Cee
Artemis Black wrote: Shadow Captain Edithae wrote:Is Hasslefree suffering from a massive backlog of orders or something? I know they're busy with the Kickstarter, and had a lot of people on sick leave at the same time.
I placed an order with them two months ago on September 8th. I've spent about 5 weeks trying to get in touch with them, occasionally getting an answer and a promise to "track down the paperwork" for my order as they couldn't figure out whether its been dispatched, only for several more weeks to go by without a response. I pm'd them on Facebook on Sunday and I know it was read but again they didn't answer. Its been two working days since then.
I don't even particularly care that its late, I just want to be kept informed and reassured that it hasn't gotten lost in the post or something.
The answer to the first part is 'yes' Which is why we're closed (We're not busy with the KS, that's Kev at the moment).
Built up a backlog of problems, including a few problem orders that couldn't seem to be dug out of the, can I say gak on here?, I'm sure I will find out when I hit post.
We also have 4 people who can read something on the FB page, not always the best situation sorry.
Email me directly on bwartemis at gmail dot com. It's what I'm using for exactly this kind of thing.
Whew! Came into this thread to basically ask the same thing, relieved to see this answer. I'll also be sending you an email, I suppose. (Sorry!)
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Post by: Shadow Captain Edithae
Took them a couple days/weeks but they've located and shipped my order. 
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Post by: Artemis Black
This has also been written on the front of the website for about 2 weeks
I swear, I can't get anyone to read the front page of the site. If I relied on it to advertise a sale they'd pass with nobody bloody noticing we had one.
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Post by: Shadow Captain Edithae
Artemis Black wrote:This has also been written on the front of the website for about 2 weeks
I swear, I can't get anyone to read the front page of the site. If I realised on it to advertise a sale they'd pass with nobody bloody noticing we had one.
You have tabs for Browse, Fantasy & Steampunk, Modern & Post Apoc, SciFi & Weird War, Basing & Accessories, Artemis Blacks, but the home page tab is the big Hasslefree Miniatures banner at the top of the site. People (like me) probably assume its just a non interactable banner. I never even knew you had a front page until I was given a direct link, it never occurred to me to click the banner.
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Post by: Artemis Black
What kind of website doesn't have a front page!
*sigh* I suppose I could find room somewhere to stick a 'News' link or something, see if that helps. Woe is me etc.
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Post by: Desubot
Its funny because Dakka's home button is also the big dakka sign 
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Post by: Shadow Captain Edithae
Desubot wrote:Its funny because Dakka's home button is also the big dakka sign
Which I also did not know...
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Post by: Mathieu Raymond
Hi,
It's been a while since I ordered from Hasslefree, so I don,t remember. If I order Modern Trooper bodies that have a weapon in the description, does the weapon come as a separate piece that I can then just clip off and convert, or is it a solid piece?
It's just that so many of items have no pictures and almost the same description, I'm not sure anymore.
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Post by: CURNOW
The modern troopers have separate arm sets .
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Post by: Mathieu Raymond
The confirmation page says the discount code does not exist. :(
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Post by: Shadow Captain Edithae
Probably because you missed the deadline. Its currently 2:20 am UK time. Bonfire Night (5th November) finished two hours ago. The Great Halloween 2016 Sale!
From now until the 8th November, Bonfire Night, we are running our big 2016 promotion. More details HERE.
(No Mail until the sale is over!)
Please note: If you are awaiting an order or an email reply, this sale is allowing us to close and catch up on all oustanding issues. If you need to get a hold of us in a hurry then please use bwartemis at gmail dot com. Thanks, and apologies for any inconvenience!
Arty.
The post says November 8th but thats probably a typo.
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Post by: Mathieu Raymond
I'd like them honour that deadline, then. I'll be honest, I'm from a place where Bonfire Night doesn't mean a lot, since I saw Nov 8th in the text, I took that to be correct.
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Post by: Shadow Captain Edithae
Yes but on the other hand the date in the newsletter email was correct, November 5th. Which did you see? The blog post on the websites home page, or the newsletter email?
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Post by: greywulf
@Mathieu I would PM Artemis Black and see what he says.
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Post by: Vain
As greywulf says, ask politely and plead your case.
Worst case scenario nothing changes. Anything else and you are ahead...unless you acted like a jerk in your email and are on a No-Sell List. Don't be that guy.
Dammit, I need my Modern Trooper heads restocked. Ariadna cannot survive without their reinforcements!
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Post by: Mathieu Raymond
I saw the information posted here. Nothing else. We'll see.
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Post by: BrookM
A newsletter was sent out last night, it was indeed until the 8th of November.
edit.
The sale runs until the Tuesday after Bonfire Night, that's Nov 8th for non UK people who have no idea what I just said
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Post by: Vain
Good news for Mathieu!
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Post by: Artemis Black
The code broke Sunday for a few hours, was fixed from then until Midnight tonight
(Just got back from Belgium)
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Post by: BrookM
Spotted on Facebook, WIP:
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Post by: shasolenzabi
Baron Harkonnen!!!
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Post by: Pugnacious_Cee
I want that Baron figure more than I've wanted any mini in quite some time. Now we just need this to complete the set:
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Post by: Artemis Black
"ArchBaron" and he will be coming as part of a full desert planet empire.
Obviously not that pic though.
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Post by: BrookM
Got a shipping notice just now, all but forgotten about having ordered something during the sale, so should be expecting something two weeks from now, give or take.
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Post by: BrookM
Ooh, I got a small tube of Fizzers!
And a mini.
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Post by: Undead_Love-Machine
I was just attempting to fill out the kickstarter survey but I'm a bit stumped, is there anywhere I can go to see the current state of the WIP sculpts for the available figures?
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Post by: OrlandotheTechnicoloured
Kev's been posting them on his facebook as he works on them
https://www.facebook.com/Hasslefriesian/?hc_ref=PAGES_TIMELINE
remember you're not committing to anything on this one, just giving them a rough idea of how many of each they might need to make
(other than the signed art cards and Matt's Merch which they do want you to be more sure of)
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Post by: Undead_Love-Machine
Ta, the facebook page helped a bit.
Quite looking forward to receiving these, I've even got some gaming use planned for them as well as painting.
Oh, and some more space to fill on the lead mountain too
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Post by: Jimmy Zimms
Artemis Black wrote:"ArchBaron" and he will be coming as part of a full desert planet empire.
Obviously not that pic though.
Wait what? I came out my usual stealth lurk mode to confirm what I just read. The floating fat man is getting some religious far future space jihadis to go with? If so can we also expect house troopers and lion throne elites as well?
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Post by: Ian Sturrock
Has anyone else not received their Hallowe'en order, or a shipping notice, yet? I mailed them a couple of days back about it, and about adding some Black Friday / Cyber Monday deals to the order, but have heard nothing.
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Post by: Artemis Black
 Ian Sturrock wrote:Has anyone else not received their Hallowe'en order, or a shipping notice, yet? I mailed them a couple of days back about it, and about adding some Black Friday / Cyber Monday deals to the order, but have heard nothing.
We're currently slammed sorry, emails are behind. It looks like you were in the unlucky final batch of Halloween orders as we only got the tracking numbers for those back on Monday. (Next time you make an order, remind what you wanted on BF by using the comments box)
We're probably the only company looking forward to a quiet December
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Post by: Ian Sturrock
Thanks Artemis! Glad to hear you guys are busy.
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Post by: Vorian
Hrm, I was a bit put off by the Trump influence with the Baron but he's actually shaping up to be pretty awesome in his own right.
Deserty people will be an instant buy them all from me.
Artemis, are you expecting a restock of red box any time soon?
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Post by: Artemis Black
Vorian wrote:Hrm, I was a bit put off by the Trump influence with the Baron but he's actually shaping up to be pretty awesome in his own right.
Deserty people will be an instant buy them all from me.
Artemis, are you expecting a restock of red box any time soon?
Ooh, asking for an answer while semi-defending the orange sex pest....
Fine! Yes, hopefully/ Depends if what we ordered is in stock or not, will know this weekend exactly when/what. It'll include the items we haven't put up yet from the last KS though, and we already have a bunch of that, hoping for the rest of it with the restock to list it.
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Post by: MLaw
Vorian wrote:Hrm, I was a bit put off by the Trump influence with the Baron but he's actually shaping up to be pretty awesome in his own right.
Deserty people will be an instant buy them all from me.
Artemis, are you expecting a restock of red box any time soon?
TBH their decision to be political put me off ordering from them entirely. Why do businesses and celebrities think everyone gives a crap about their opinion?
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Post by: Killionaire
 MLaw wrote:Vorian wrote:Hrm, I was a bit put off by the Trump influence with the Baron but he's actually shaping up to be pretty awesome in his own right.
Deserty people will be an instant buy them all from me.
Artemis, are you expecting a restock of red box any time soon?
TBH their decision to be political put me off ordering from them entirely. Why do businesses and celebrities think everyone gives a crap about their opinion?
Apparently, you give a crap about their opinion.
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Post by: Vain
MLaw wrote:TBH their decision to be political put me off ordering from them entirely. Why do businesses and celebrities think everyone gives a crap about their opinion?
Because people do give a crap.
You have altered your shopping choices directly because of the action or opinions of this company. Other people could alter their shopping choices as well, though in the other direction.
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Post by: MLaw
I should clarify, it's not the position they've taken, it's that they've brought politics in it at all.
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Post by: Vorian
I wasn't defending Trump, I just would prefer a Baron that was just the Baron. He's sufficiently close to the folio society's version of the Baron that I can look at it and see a proper Baron and not Trump though I think.
I'd still prefer a version without the silly hair though :p
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Post by: Artemis Black
Vorian wrote:I wasn't defending Trump, I just would prefer a Baron that was just the Baron. He's sufficiently close to the folio society's version of the Baron that I can look at it and see a proper Baron and not Trump though I think.
I'd still prefer a version without the silly hair though :p
We don't have any rights to make a figure like that though, but a parody figure is just fine Automatically Appended Next Post: MLaw wrote:Vorian wrote:Hrm, I was a bit put off by the Trump influence with the Baron but he's actually shaping up to be pretty awesome in his own right.
Deserty people will be an instant buy them all from me.
Artemis, are you expecting a restock of red box any time soon?
TBH their decision to be political put me off ordering from them entirely. Why do businesses and celebrities think everyone gives a crap about their opinion?
Same reason as anyone else? And I would suggest you don't visit our facebook feeds
People seem to forget that political choices have a huge impact on businesses, and disproportionately on small businesses. Brexit not only meant we had to rework our entire next year business plan but screwed me personally as my wife is American and pays her american student loans in dollars. Trump will have economic impact acoss the world, his policies such as thsoe on climate change will affect my children and he's a reprehensible human being to boot.
People keeping quiet is generally ho bad things happen.
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Post by: Vorian
Well, hopefully you have plenty of water reclamation suit parodies lined up then!
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Post by: MLaw
Artemis Black wrote:Vorian wrote:I wasn't defending Trump, I just would prefer a Baron that was just the Baron. He's sufficiently close to the folio society's version of the Baron that I can look at it and see a proper Baron and not Trump though I think. I'd still prefer a version without the silly hair though :p
We don't have any rights to make a figure like that though, but a parody figure is just fine Automatically Appended Next Post: MLaw wrote:Vorian wrote:Hrm, I was a bit put off by the Trump influence with the Baron but he's actually shaping up to be pretty awesome in his own right. Deserty people will be an instant buy them all from me. Artemis, are you expecting a restock of red box any time soon?
TBH their decision to be political put me off ordering from them entirely. Why do businesses and celebrities think everyone gives a crap about their opinion?
Same reason as anyone else? And I would suggest you don't visit our facebook feeds People seem to forget that political choices have a huge impact on businesses, and disproportionately on small businesses. Brexit not only meant we had to rework our entire next year business plan but screwed me personally as my wife is American and pays her american student loans in dollars. Trump will have economic impact acoss the world, his policies such as thsoe on climate change will affect my children and he's a reprehensible human being to boot. People keeping quiet is generally ho bad things happen.
You misunderstand.. I'm all for you having an opinion. I hope everyone has one. The problem is, you are also the face of a business. If the American election has taught me anything, it's that professionalism is dying an agonizing death. That said, I think this is probably more of a philosophical debate where divergent opinions are going to persist regardless of the dialog.. and most importantly it's probably not appropriate for a N&R forum. Unless the rumor is that HF is running for public office.. which would be endlessly amusing. EDIT: I meant to mention this but kept editing down what I was going to say for brevity. Many artists create personal accounts and professional accounts. I am also an artist and I don't typically look for work through Facebook (as an example) but that's where I have found at least a few projects and I had not really thought to do what I suggested for myself until just now that we're having this conversation. So if anything, my clients will benefit from this discourse... though they have largely been from Poland and other countries that seem to not care about our politics.
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Post by: Ian Sturrock
I think that expecting artists not to ever make political art, or to have publicly known political opinions, is about as sensible and likely as expecting cats to form a nice orderly queue. And avoiding buying from political artists pretty much cuts the number of interesting music you can listen to or novels you can read to zero... I wouldn't be surprised if something similar happens with minis.
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Post by: Shadow Captain Edithae
Still, might be best to take it to the US Politics thread before this one becomes a War-zone.
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Post by: Alpharius
Well, that's won't actually happen - at least, not for long.
However, having said that, yes, that's a good idea...
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Post by: Artemis Black
I'm actually in agreement about 'personal' things, for example you won't see me make more than the more vague or generalised comments on my personal life on FB or via any work source etc.
I think our disagreement was that I don't consider politics to be personal. I would post about the prices of tin or tax laws and politics regularly affects those.
If our prices go up or down based on exchange rates, and those exchange rates are directly affected by a political decision, then it's weird not to mention it. Once you mention it I find it weird to have to try and not give an opinion on it.
We're not a nameless, faceless organisation
For example, Brexit screwed me personally. If I was living a very balanced monetary life and needed extra pay to cover that and HF wasn't in a position to afford that I would have to get a new job, which would likely have meant HF being sold. (Thankfully I didn't need a pay rise or anything, I'm just annoyed by it).
I don't think it's reasonable to expect us to not mention that we aren't too happy about something that could have meant the end of the business.
Politics isn't like religion or your favourite football team, it's directly linked to economics and business.
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Post by: Kid_Kyoto
IIRC Hasslefree is planning to be even handed with a woman in a Mao suit coming too.
If they'd hit at the same time it might not seem as political.
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Post by: Artemis Black
 Kid_Kyoto wrote:IIRC Hasslefree is planning to be even handed with a woman in a Mao suit coming too.
If they'd hit at the same time it might not seem as political.
Also true, we don't mind who we make fun of
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Post by: Vain
Could be a chance to do a "Tyrants of Future History" with popular culture character parodies.
There has to be a market of a Margaret Thatcher-esqe Gynoid with giant mechanical crushing hands. Maybe a under-dressed and Gormless Swimmer with a love of onions to represent the Australians...
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Post by: Artemis Black
 Vain wrote:Could be a chance to do a "Tyrants of Future History" with popular culture character parodies.
There has to be a market of a Margaret Thatcher-esqe Gynoid with giant mechanical crushing hands. Maybe a under-dressed and Gormless Swimmer with a love of onions to represent the Australians...
We have a new 'empire' to add to our sci-fi line, mostly by sculptors who aren't Kev. They might include some extra parody figures, so you never know what will show up
We're likely to run a KS to launch the line, as it's not by Kev it doesn't affect his work on the recent one we ran.
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Post by: BrookM
From Facebook:
"Do not, my friends, become addicted to twitter.... it will take hold of you, and you will resent its absence!"
Edit: Yes, it's an old WIP. But it stalled ages ago, so I've taken off the bits I didn't like and started again.
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Post by: kestral
Whoah! What is that thing? I want one.
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Post by: BrookM
And here comes a new ( WIP) challenger:
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Post by: Dr Mathias
Looking forward to getting the 'political' pieces, I have a Dune project in the works and I think the baron is ace.
I also have an early 90s Games Workshop Chaos harpy that looks an awful lot like Reagan... I believe they did a Thatcher as well?
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Post by: Dreadclaw69
I hope they do a female pirate in 28mm rather than 40mm, I'd like to use one as the basis for a Rogue Trader.
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Post by: Vain
 Dreadclaw69 wrote:I hope they do a female pirate in 28mm rather than 40mm, I'd like to use one as the basis for a Rogue Trader.
Not a fan of either of these beautiful Rogue Trader/=][= bait models?
I love both of them.
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Post by: Dreadclaw69
They are both very nice minis, but I am looking for something that fits more of the pirate archetype visually. The first mini suggested looks more like a hired gun or mercenary, while the second looks more like an Inquisitor or Witch Hunter
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Post by: Artemis Black
Dreadclaw69 wrote:They are both very nice minis, but I am looking for something that fits more of the pirate archetype visually. The first mini suggested looks more like a hired gun or mercenary, while the second looks more like an Inquisitor or Witch Hunter
Regular pirates don't sell as well for us sorry. We missed the boat when Seventh Sea was a big KS, maybe that would have been an opportunity.
The 40mm one is a private project for someone else, we will likely end up selling a variant but it'll still be 40mm though
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Post by: BrookM
Evil genius and criminal mastermind Dr Evelyn Hill. Seen here with her pet, and unwitting confidant, Chairman Meow.
Edit: 31 mm to the top of her hair. Probably a sniff under 29mm to the top of her head.
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Post by: Dreadclaw69
Artemis Black wrote: Dreadclaw69 wrote:They are both very nice minis, but I am looking for something that fits more of the pirate archetype visually. The first mini suggested looks more like a hired gun or mercenary, while the second looks more like an Inquisitor or Witch Hunter
Regular pirates don't sell as well for us sorry. We missed the boat when Seventh Sea was a big KS, maybe that would have been an opportunity.
The 40mm one is a private project for someone else, we will likely end up selling a variant but it'll still be 40mm though
Thanks for the information
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Post by: Kid_Kyoto
Have we posted this?
Major Bazza Nairobi
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Post by: Artemis Black
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Post by: Kid_Kyoto
Tempted, but I think I'll wait (till I paint the dozen I ordered a year ago) I mean till the baron comes out.
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Post by: Dr Mathias
 Kid_Kyoto wrote:Tempted, but I think I'll wait (till I paint the dozen I ordered a year ago) I mean till the baron comes out.
I'm in the same boat
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Post by: Vain
I am almost squirming out of my skin for their modern trooper bits to be restocked. I have a USAriadna force of Grunts that are all waiting for Mongrel heads.
I am consoling myself with painting all my current Haqq models but they are shrinking quickly.
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Post by: BrookM
"Glory"
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Post by: Prestor Jon
Question for people with experience with metal Hasslefree miniatures, do you recommend pinning? I picked up Haleth and Dynamic Ulfred to paint up and stick on a Secret Miniatures base as a gift to a friend and Ulfred's arms are separate pieces with smooth flat joins. I'm tempted to just superglue them on so I don't have to worry about the pins being dead center but I don't want them to fall off later. They won't be used for gaming so they won't be handled much.
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Post by: Vain
I've scratched up the flat joins but never needed to pin any of my Hasslefree minis. That said I have mainly had their "regular sized" miniatures, not their bigger models. Not-Conan is probably the largest one I have bought.
Hopes that helps.
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Post by: ChaoticMind
I'd say some cross hatching / roughing up the surface would be the effort if you don't want to pin, i's easy enough and won't hurt.
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Post by: Maniac_nmt
Does anyone know if Hasslefree has quit selling to Fantization Miniatures? I'm still waiting for a back order for a Hasslefree mini from November (Hanako, which I had been hoping to paint for someone as a gift). They've otherwise been good about some Kensei and Bushido minis (sending partial orders as things were available).
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Post by: Padre
I was thinking I'd seen this pose before somewhere...got to love some Eddie tributes!
1
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Post by: OrlandotheTechnicoloured
 Maniac_nmt wrote:Does anyone know if Hasslefree has quit selling to Fantization Miniatures? I'm still waiting for a back order for a Hasslefree mini from November (Hanako, which I had been hoping to paint for someone as a gift). They've otherwise been good about some Kensei and Bushido minis (sending partial orders as things were available).
Its out of stock with hasslefree too http://www.hfminis.co.uk/shop?product=hanako~hfc013&category=modern-%26%0D%0Apost%252dapoc~modern-martial-artists
so could well be one of the ones they're going to have to remaster before their caster can produce any more
(worth dropping them a line to ask if its something that will be back in production soon, or not for the foreseeable future)
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Post by: Alpharius
Padre - that's a bit of old news there, but always good to see the Classics again!
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Post by: Artemis Black
Maniac_nmt wrote:Does anyone know if Hasslefree has quit selling to Fantization Miniatures? I'm still waiting for a back order for a Hasslefree mini from November (Hanako, which I had been hoping to paint for someone as a gift). They've otherwise been good about some Kensei and Bushido minis (sending partial orders as things were available).
Mould is dead, will be around 4-6 weeks before we get any in stock and can supply retailers. Sometimes it just happens with unfortunate timing, like maybe the retailer had an inventory error and we can't fix it for them.
Sorry!
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Post by: Dr Mathias
 Padre wrote:
I was thinking I'd seen this pose before somewhere...got to love some Eddie tributes!
I'm very ashamed to say I didn't think of the Trooper image when I saw that pose, which I really liked.
Good spot!
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Post by: Artemis Black
 Dr Mathias wrote: Padre wrote:
I was thinking I'd seen this pose before somewhere...got to love some Eddie tributes!
I'm very ashamed to say I didn't think of the Trooper image when I saw that pose, which I really liked.
Good spot!
*grin* as someone else said, it was openly mentioned repeatedly. It's base don a Matt Dixon art piece which is an homage to the Eddie piece
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Post by: Maniac_nmt
Artemis Black wrote: Maniac_nmt wrote:Does anyone know if Hasslefree has quit selling to Fantization Miniatures? I'm still waiting for a back order for a Hasslefree mini from November (Hanako, which I had been hoping to paint for someone as a gift). They've otherwise been good about some Kensei and Bushido minis (sending partial orders as things were available).
Mould is dead, will be around 4-6 weeks before we get any in stock and can supply retailers. Sometimes it just happens with unfortunate timing, like maybe the retailer had an inventory error and we can't fix it for them.
Sorry!
It happens, nice to know there is a replacement plan in place and going forward.
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Post by: Dr Mathias
Artemis Black wrote:
*grin* as someone else said, it was openly mentioned repeatedly. It's base don a Matt Dixon art piece which is an homage to the Eddie piece
Doesn't change the fact that I didn't recognize it despite being something of a Maiden fan
I was out of the loop when that KS was running, and didn't start following this thread until fairly recently. Other than that I have no excuses.
Very cool figure no matter what, I'll be picking one up.
If I may ask, is there a guess on the Drumpf Baron Harkonnen release date?
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Post by: Artemis Black
Dr Mathias wrote: Artemis Black wrote:
*grin* as someone else said, it was openly mentioned repeatedly. It's base don a Matt Dixon art piece which is an homage to the Eddie piece
Doesn't change the fact that I didn't recognize it despite being something of a Maiden fan
I was out of the loop when that KS was running, and didn't start following this thread until fairly recently. Other than that I have no excuses.
Very cool figure no matter what, I'll be picking one up.
If I may ask, is there a guess on the Drumpf Baron Harkonnen release date?
Archbaron Drumpf is part of a short kickstarter that was planned for around now but has been delayed due to my surgeries. Might have to wait until post-Salute now unfortunately as I don't think a late March kickstaretr is a god idea as half the UK are saving up for Salute We'll see.
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Post by: Padre
 Alpharius wrote:Padre - that's a bit of old news there, but always good to see the Classics again!
Oops...thanks for pointing that out...
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Post by: Vorian
Would there be other sand inspired people in that short kickstarter?
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Post by: Artemis Black
Vorian wrote:Would there be other sand inspired people in that short kickstarter?
It's a collection of minis, mostly not by Kev, that we have combined to form 'The Akulian Empire', another force in our sci-fi universe along with the Grymn, Galactic Navy and the Freebooters.
The Akulian Empire's home planet is desert-ish, they are a warring empire and heavily influenced by religion despite supposedly being a triumvirate ruled people (Politics-Religion-Armed Forces). So we have some monks and bald priestesses. We have their regular troops. We have some combat suits. Most of the people are blue-skinned but Archbaron Drumpf is orange-skinned due to the tank treatments for his diseases. Some of his followers have undergone treatments to turn themselves orange to show their devotion.
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Post by: Vorian
I shall keep an eye out
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Post by: Dr Mathias
Sad to hear the Archbaron will be a while yet, but that Kickstarter sounds like something I can safely say I will be backing
Thanks for the replies Artemis.
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Post by: Artemis Black
An example of the combat suits.
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Post by: Vorian
Very cool
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Post by: BrookM
Are these ever going to happen?
As in, proper metals and not resin? We asked about these at Salute last year(!) and the word was soon™, but we're almost a year on now...
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Post by: Padre
There DEFINITELY needs to be a not-Kyle McLachlan in one of those suits...
"And how can this be? For he IS the Kwisatz Haderach!!!"
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Post by: Ian Sturrock
Hammer Girl needs sunglasses if she is going to look properly like her namesake in The Raid 2.
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Post by: Artemis Black
 BrookM wrote:Are these ever going to happen?
As in, proper metals and not resin? We asked about these at Salute last year(!) and the word was soon™, but we're almost a year on now...
They are being altered, the sculpts as is there are identical except for hair and weaponry, and the weaponry is interchangeable.
So we are amending Mother Morrigan with some added doodads and both will come with a sprue of both sets of weapons.
At least that was the plan, and then the Kickstarter happened and these have remained on 'list'. You'll notice both are now unavailable as resin master to, which means those moulds have died and I am awaiting a hole in Kev's schedule to get the new ones done and remoulded.
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Post by: Azazelx
Ity's a gorgeous sculpt. Get it happening!
Also, any word on those white decals? I was holding off on that order we discussed to get decals along with models, and it appears that we've both forgotten about them a number of times.
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Post by: Kid_Kyoto
[Redacted] has been showing this on Facebook. 40mm
1
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Post by: Artemis Black
That's a private commission. We won't be selling it sorry.
There 'is' a dolly though ... Automatically Appended Next Post:  Azazelx wrote:Ity's a gorgeous sculpt. Get it happening!
Also, any word on those white decals? I was holding off on that order we discussed to get decals along with models, and it appears that we've both forgotten about them a number of times.
A lot of our decals are still out of stock sorry, every time it gets close to the top of the list to fix we've been knocked back a bit, most recently I've been in and out of jaw surgeries for a couple of months.
I am currently ok though and back to work full time so cross your fingers and wish real hard
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Post by: Kid_Kyoto
Artemis Black wrote:
That's a private commission. We won't be selling it sorry.
There 'is' a dolly though ...
Thanks for letting me know, it is a great figure though, perfect for [Redacted]
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Post by: DarkSoldier
[redacted]
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Post by: Azazelx
Artemis Black wrote:
Azazelx wrote:Ity's a gorgeous sculpt. Get it happening!
Also, any word on those white decals? I was holding off on that order we discussed to get decals along with models, and it appears that we've both forgotten about them a number of times.
A lot of our decals are still out of stock sorry, every time it gets close to the top of the list to fix we've been knocked back a bit, most recently I've been in and out of jaw surgeries for a couple of months.
I am currently ok though and back to work full time so cross your fingers and wish real hard
You were going to see if you could print them in white rather than it being an OOS issue. Hope your jaw is recovering and that future surgeries are not needed, or at least minimal.
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Post by: Crimson
Artemis Black wrote:
That's a private commission. We won't be selling it sorry.
There 'is' a dolly though ...
Damn, that's a cool design. I wish you'd make something like that in 28mm.
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Post by: Artemis Black
Azazelx wrote: Artemis Black wrote:
Azazelx wrote:Ity's a gorgeous sculpt. Get it happening!
Also, any word on those white decals? I was holding off on that order we discussed to get decals along with models, and it appears that we've both forgotten about them a number of times.
A lot of our decals are still out of stock sorry, every time it gets close to the top of the list to fix we've been knocked back a bit, most recently I've been in and out of jaw surgeries for a couple of months.
I am currently ok though and back to work full time so cross your fingers and wish real hard
You were going to see if you could print them in white rather than it being an OOS issue. Hope your jaw is recovering and that future surgeries are not needed, or at least minimal.
I meant they're out of stock as in we've failed to print 'any' of them properly. New printer, needs time to work out how to print the decals properly, had no time due to surgeries etc.
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Post by: PurpleSquig
Hey Artemis, do you have any plans to stock Tre's wolves and direwolves in your store? I saw that you already have Fenris, but I'd prefer to get the lot together!
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Post by: jmw23
Does anyone know if Hasslefree has a US distributor? I really want a Harby Hellboy-style fist, but I don't want to pay shipping from UK for just one model.
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Post by: Momotaro
jmw23 wrote:Does anyone know if Hasslefree has a US distributor? I really want a Harby Hellboy-style fist, but I don't want to pay shipping from UK for just one model.
PM'd you sir
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Post by: BrookM
Anybody know how or where to get in touch with them with regards to miscasts and sorting out a replacement?
My Rae came in today, but she's missing part of her arm. 
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Post by: insaniak
I'd go through the Contact link on their website.
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Post by: BrookM
I checked there and all I saw was an email address for the admin. 
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Post by: Maccwar
 BrookM wrote:I checked there and all I saw was an email address for the admin.
Arty will pick up email sent to the admin account. He's the one you will need to contact about any issues.
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Post by: BrookM
Okay, thanks lads, I'm writing them an email right now.
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Post by: Artemis Black
BrookM wrote:Okay, thanks lads, I'm writing them an email right now.
Writing me a pm is better in the run up to Salute, I can deal with it on the fly then
Edit: Oh, you already said your issue up there. Yeah course we can fix that. Just PM me here and I'll sort it for ya.
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Post by: BrookM
Righto, PM sent. I can certainly understand the run up to Salute being a busy one, most of the UK companies attending are locking down at the moment.
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Post by: Artemis Black
 BrookM wrote:Righto, PM sent. I can certainly understand the run up to Salute being a busy one, most of the UK companies attending are locking down at the moment.
Did this get sorted?
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Post by: BrookM
Artemis Black wrote: BrookM wrote:Righto, PM sent. I can certainly understand the run up to Salute being a busy one, most of the UK companies attending are locking down at the moment.
Did this get sorted?
Nothing has popped up yet.
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Post by: Artemis Black
 BrookM wrote: Artemis Black wrote: BrookM wrote:Righto, PM sent. I can certainly understand the run up to Salute being a busy one, most of the UK companies attending are locking down at the moment.
Did this get sorted?
Nothing has popped up yet.
Hmm, it was definitely sent. I'll check on it when back at work.
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Post by: Artemis Black
I am just gonna say here myself this was sorted, apparently BrookM is too shy
It'll also remind me I need to update this thread later with all new pretty pics!
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Post by: Mymearan
Every time I get a newsletter with new metal releases I just want all the models.
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Post by: Maccwar
I think I bought most if the new releases at Salute. I'm still kicking myself for not picking up some of the others.
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Post by: Vain
Hey Artemis, could I get a heads up what the likelihood that Hasslefree are going to get any restocks on the Modern Trooper parts? They have been out of stock for aaaaaaaages.
Specifically the Mongrel Heads. I have sent a couple of messages via facebook (well 2 over the past year or so, don't want to look pushy) but haven't had any response.
Cheers in advance.
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Post by: BrookM
Many apologies, I thought I had updated here as well.
But everything has been resolved good and proper.
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Post by: foostick
I ordered something on 26/04 - appreciating that there was Salute and a Bank Holiday but I still haven't had a dispatch email. Is there a significant backlog at all?
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Post by: OrlandotheTechnicoloured
They only went back to work post Salute on Monday (which was a bank holiday so no post going on then either)
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Post by: Artemis Black
Vain wrote:Hey Artemis, could I get a heads up what the likelihood that Hasslefree are going to get any restocks on the Modern Trooper parts? They have been out of stock for aaaaaaaages.
Specifically the Mongrel Heads. I have sent a couple of messages via facebook (well 2 over the past year or so, don't want to look pushy) but haven't had any response.
Cheers in advance.
They are currently awaiting Kev to finish the last modern trooper sprues so we can do them al at once and them be done. He does has a couple of months before our next big project and they are on the list, so cross your fingers he picks them Automatically Appended Next Post:  foostick wrote:I ordered something on 26/04 - appreciating that there was Salute and a Bank Holiday but I still haven't had a dispatch email. Is there a significant backlog at all?
We've been back to work 3 days, so yes We should be all caught up by weeks'e end though.
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Post by: Vain
Artemis Black wrote:
They are currently awaiting Kev to finish the last modern trooper sprues so we can do them al at once and them be done. He does has a couple of months before our next big project and they are on the list, so cross your fingers he picks them
Thanks for the update Art, I will wish hard, oh so very hard.
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Post by: foostick
Cheers for the update mate.
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Post by: BrookM
From Facebook:
Thanks to my renewed nerve problems and surgeries over the last couple of months we were overdue restocks, orders, emails, pretty much everything. Lots of you have been bugging me about when certain minis are back in. Well they've started arriving and more are coming in this week.
To make up for the delays we're having a quick 48hr (ish) flash sale. The code will be active until the end of Tuesday.
Enter 'FACEPAIN2' in the code box* for 15% Off your order.
*The code box is on the confirmation page, stop using the comments box!
Fair warning, no complaining when new releases come out next week or some delayed restocks arrive etc. That's how these flash sales work
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Post by: pogey
Kid_Kyoto wrote:Tempted, but I think I'll wait (till I paint the dozen I ordered a year ago) I mean till the baron comes out.
Is the baron ever coming out?
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Post by: Dr Mathias
There was a clothed hovering Baron shown at one point- I believe it was very limited release for some reason?
I too am awaiting that figure for my Dune project.
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Post by: Artemis Black
Dr Mathias wrote:There was a clothed hovering Baron shown at one point- I believe it was very limited release for some reason?
I too am awaiting that figure for my Dune project.
We sold it at Salute this year, but it's on hold for a more rounded sci-fi project. It'll be releases, possibly in a small KS, all at once.
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Post by: Dr Mathias
Artemis Black wrote:
We sold it at Salute this year, but it's on hold for a more rounded sci-fi project. It'll be releases, possibly in a small KS, all at once.
Thanks for the reply, appreciated. It's a great sculpt!
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Post by: Wirecat
Please excuse me for rising this question in a general news & rumours thread, but - have anyone contacted Hasslefree lately? I have placed an order with them in a last days of August, got an e-mail about it being sent on September 5th and since then - nothing. I've been trying their "admin" e-mail account for two weeks with no reply. Should I stop worrying and try something drastic like a chargeback? Thanks.
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Post by: OrlandotheTechnicoloured
 Our biggest sale of the year! Use the code 'HALLOWEEN2017' to get a whopping 20% discount of most things* and a discount of everything else. Input the code on the final 'confirmation' page, at the top. If you hit the payment page you went too far. (Stop writing it in the comments box! Anyone who writes it in the comments box is getting the worst flavour sweets!). We've also updated our system so the code can now be used multiple times by the same customer, meant to do that for a 'long' time! *The below new releases, red box, some other stuff, are all just reduced rather than the full 20% off, you'll see ) The sale runs until November. Please remember, no mail will be posted until the sale is over, the discount is in return for the wait Oh, and for the big spenders, as always during promotions we have... Halloween Goody Bags  Anyone spending £70 or more* will qualify for a Halloween Goody Bag. Goody bag will contain a variety of 'things', a free mini or 2 (themed appropriately), some 'bitz' such as sand or cogs and, of course, extra Halloween candy (i.e. it's sour!). *Actual total paid, including discount, postage, VAT etc. Larger spends qualify for larger goody bags, no limit on goody bag size We will also theme the goody bag to the order, so if you ordered Fantasy the free mini/s wil be fantasy and so on.
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Post by: Alpharius
Wirecat wrote:Please excuse me for rising this question in a general news & rumours thread, but - have anyone contacted Hasslefree lately? I have placed an order with them in a last days of August, got an e-mail about it being sent on September 5th and since then - nothing. I've been trying their "admin" e-mail account for two weeks with no reply. Should I stop worrying and try something drastic like a chargeback? Thanks.
That's odd!
They're usually quite good/quick/communicative...
Please keep us up to date!
EDIT!
From their latest e-mail:
No Mail until November!
Right, listen up guys and gals!
We're closing for mail for the rest of the month. 'No' orders willl go out until we're back to work in November*
As always when we close for any reason and you lot have to wait for your orders there is a bonus!
May I present, the bonus....
* (unless you email us because of an emergency/bday/whatever and then we'll see what we can do).
The 'bonus' being the Halloween Sale...
So, they'll hopefully get back to you...soon?
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Post by: BrookM
Wirecat wrote:Please excuse me for rising this question in a general news & rumours thread, but - have anyone contacted Hasslefree lately? I have placed an order with them in a last days of August, got an e-mail about it being sent on September 5th and since then - nothing. I've been trying their "admin" e-mail account for two weeks with no reply. Should I stop worrying and try something drastic like a chargeback? Thanks.
All back-orders should be processed by now, though be wary, they are going off-line again for the rest of the month and any orders placed now, while at a 20% discount, aren't shipped until November.
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Post by: Alpharius
Right...
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Post by: BrookM
Sorry, not ignoring you, just replying directly.
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Post by: Artemis Black
Wirecat wrote:Please excuse me for rising this question in a general news & rumours thread, but - have anyone contacted Hasslefree lately? I have placed an order with them in a last days of August, got an e-mail about it being sent on September 5th and since then - nothing. I've been trying their "admin" e-mail account for two weeks with no reply. Should I stop worrying and try something drastic like a chargeback? Thanks.
You've missed the front of the website and our FB page
While I've been in and out of surgery I've no had a chance o do things like check through our spam filter etc so there's an emergency email listed for these kinds of things sorry. Its bwartemis at gmail dot com, that'll ding my phone and I'll look into it for ya. Automatically Appended Next Post:
The 'No Mail' only applies to new mail, as in all orders from the announcement of the sale. I haven't died, yet We can still sort out any outstanding issues that pop up etc
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Post by: Vain
I got all excited for the restock...but sadly no restock of the Modern Trooper parts.
One day, one day!
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Post by: Alpharius
Artemis Black wrote:
The 'No Mail' only applies to new mail, as in all orders from the announcement of the sale. I haven't died, yet We can still sort out any outstanding issues that pop up etc
That is good to hear - and I hope your health issued are resolved positively, and soon!
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Post by: HudsonD
Artemis Black wrote:
You've missed the front of the website and our FB page
While I've been in and out of surgery I've no had a chance o do things like check through our spam filter etc so there's an emergency email listed for these kinds of things sorry. Its bwartemis at gmail dot com, that'll ding my phone and I'll look into it for ya.
Ouch ! That'd explain a lot... Fingers crossed for a quick recovery !
While you're there, do you still do custom sculpts/requests please ? I'm planning a present for a friend of mine
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Post by: BrookM
You guys really need to update the slider with miniatures on your site, those are some old releases.
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Post by: Desubot
Little loss about the ks
it says the manager is ready but i never got a link.
or are they talking about the smoke test group?
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Post by: Wirecat
Artemis Black wrote:You've missed the front of the website and our FB page
While I've been in and out of surgery I've no had a chance o do things like check through our spam filter etc so there's an emergency email listed for these kinds of things sorry. Its bwartemis at gmail dot com, that'll ding my phone and I'll look into it for ya.
Automatically Appended Next Post:
The 'No Mail' only applies to new mail, as in all orders from the announcement of the sale. I haven't died, yet We can still sort out any outstanding issues that pop up etc
Sorry, I have no use for any Facebook, and after web seller or shop sends an e-mail with "order status - shipped", I assume that any further communications should be carried through that e-mail or whatever else was in the "contacts" page. But this is irrelevant and has to wait if Your health condition is still serious.
It is just the first post item going missing in a long time, coupled with no replies and bank deadline for complaints approaching all together made me more jumpy than I usually am. Get well, all the rest can wait an' be sorted later.
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Post by: OrlandotheTechnicoloured
Hasslefree Minis
10 hrs ·
Red Box Clearance! - https://tinyurl.com/yc7c2lbe
I'm afraid we will no longer be carrying Red Box here in the UK.
A number of factors, including Brexit and collapse of the pound, have made it sadly unfeasible.
However, that means we have decided to add in our last incoming stock to the Halloween Spectacular! So if you ever wanted anything Red Boxy then now is your time to grab it!
Details of how to use the Halloween code to get 20% off the last of the Red Box stock in the newsletter linked above!
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Post by: BrookM
Also, they're not shipping out product until the 6th of November.
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Post by: BrookM
I was wondering why my order hasn't shipped yet, they sent out an email just now:
You lot might finally have broken me!
800+ of you joined in our Halloween promotion! Smashing all previous records. And of course we've been open as normal for the last week since then too.
'However', while that is one of the better problems to have, it has pushed our posting process to the limit! Our small village post office, that we love, is not a massive fan of bags of 100+ orders showing up every day and so it may take at least another week to clear this lot.
It took us 2 days just to print and sort them all!
So, we very much appreciate your patience, the discount was there for this very reason, and we working on it every day! 'Every' day!
Arty.
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Post by: OrlandotheTechnicoloured
We are 14 years young today!
Hasslefree is officially a young adult! Time to start hating on the older companies for being out of touch and showing them how to use modern technology I think
To celebrate another year of success we have opened up a flash sale code, for the next day or so the code '14TODAY' will take 14% off your order, get in quick cos it'll be turned off when I remember tomorrow
Flash sale orders won't go out until the end of the week, as we're neck deep in KS fulfillment and holiday clearance for the first few days of the week.
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Post by: Desubot
Awwwwwwwww fuuuuuuu
I just put in an order for extra stuff from the KS thing :(
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Post by: Geifer
Nice, but I'm still waiting for my last order. Guess that's the unholy union of Christmas and Royal Mail for you.
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Post by: BrookM
Or blown away during the storm.
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Post by: Geifer
I certainly hope they don't use the catapult to shoot my parcel across the Channel when it's windy. That's unprofessional. Wait, never mind. We're talking about Royal Mail.
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Post by: Casbyness
I ordered a couple of minis in mid-November. Paid for 48 hour delivery.
A week later I got an email saying there had been a delay due to stock issues, but the minis were now dispatched. No trakcing number was provided though.
Nothing arrived by Christmas, basically a full month later. Unfortunately, though I had sent a whole bunch of chasing emails I hadn't seen the site's front page noting an alternative email address until mid-December, so nothing moved forward until I started a paypal dispute.
Took about another week or so for the minis to be dispatched with a tracking number. I received them last week (early Jan).
So all sorts of comms errors and delays, but finally sorted out. My only complaint still standing is I originally paid for special delivery and though Hasslefree and I agreed over email that the minis were already so late it wasn't worth posting 48 hour delivery and I'd be refunded the postage cost difference, no refund emerged.
EDIT: And now of course I feel terrible because having received and opened the late package I find Mr. Hasslefree added some sweets/candy plus two extra miniatures as an apology (both really awesome minis not just random stuff), which easily makes up for the problems I had last month. D'oh! Okay, I'm happy now
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Post by: OrlandotheTechnicoloured
 Anything bought using this code won't ship until the end of the week, fair warning! The reason why is in the next section below. Another fair warning, no complaining when new releases come out next week or some delayed restocks arrive etc. That's how these flash sales work Oh, and in case you're wondering why on earth that is the code... State of the HF Union On Sunday I'll send out the yearly ' HF State of the Union' newsletter. We'll go over the past year and talk about plans for the future year etc. The following Sunday we'll restart our release schedule (No metal releases before Salute sorry, explanation in that newsletter). I'm spending the weekend clearing the last of the sticky 'issues' then the week will see us clear the last of the KS pledges (minus those who haven't completed the pledge manager). If you're concerned about anything relating to a HF website, please email us using BWARTEMIS at GMAIL dot COM (Not the domain name emails) , if you already have and haven't received an answer, I'll get to you this weekend as I clear literally everything out (Man, you have no idea how that will feel). If you'd like to bump your email to make sure, feel absolutely free. If you're concerned about a KS pledge, then you can email us if you wish, or they have now fixed the inbox glitch so I will be clearing those too. Sunday will also see the next proper Update there. We will be closing the pledge manager this week. As we'll consider it done, it will be closed and we can start releasing the miniatures to the general public, at their correct RRPs, next month.
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Post by: Kid_Kyoto
Poor neglected Hasslefree thread.
Some news!
They sent a newsletter listing the litany of health and personal disasters that befell them in 2018 but they are still in business and will have new models at Salute.
3
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Post by: BrookM
Yeah, was thinking of rebooting the thread once they started releasing new minis again post Salute.
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Post by: OrlandotheTechnicoloured
don't forget the email/domain issues that mean some questions and 'where's my order' are still not getting through to them
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Post by: Kid_Kyoto
Good point, here's the relevant part:
WHAT DO I DO IF I HAVE AN ISSUE?
If you have already talked to me via bwartemis@gmail.com, bump it. It'll save time and the information is already there.
(please make sure it isn't in all caps, or have giant photos attached etc. I'll still get it but it'll take a few days to dig it out of spam)
If you haven't already talked to me then please email Sal at MrsHFMinis@hotmail.com
This will allow Sal to collate the info while I'm busy prepping for Salute and then I can resolve your issue more quickly.
Sal is also currently handling the Hasslefree FB page (although you may also get a random answer from me).
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Post by: warboss
They've always been known for their zaftig occasionally scantily clad figs (and I've appreciated some of the designs over the years) but when did they start going full monty on every mini with complete nudes?
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Post by: Taarnak
 warboss wrote:They've always been known for their zaftig occasionally scantily clad figs (and I've appreciated some of the designs over the years) but when did they start going full monty on every mini with complete nudes?
Seems to be the way he works. Nude ->clothed ->conversion. People always seemed to want the nudes either to paint or as sculpting blanks so they started selling them more.
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Post by: Geifer
 Taarnak wrote: warboss wrote:They've always been known for their zaftig occasionally scantily clad figs (and I've appreciated some of the designs over the years) but when did they start going full monty on every mini with complete nudes?
Seems to be the way he works. Nude ->clothed ->conversion. People always seemed to want the nudes either to paint or as sculpting blanks so they started selling them more.
Seems like a good approach to me. They get more mileage out of a single sculpt and more people get the model they want. Win-win.
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Post by: Hanskrampf
Glad they are back on their feet again.
Might even oder from them again after going through a Paypal refund with them, because e-mails weren't answered at all for months.
Still lost money because of falling exchange rates :(
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Post by: Geifer
I wouldn't be so quick to consider them "back on their feet", personally. I placed my current order over four months ago and they are maybe starting to sort it out now. Which I guess is still better than the previous order which I had to wait 11 months on, with plenty of communication attempts that went unanswered.
That said, I do hope they get everything back in order and things go smoother in the future.
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Post by: BrookM
Damn, never figured things were that bad. 
Then again, I called quits and stopped following them last year when a miscast was replaced by another miscast. I decided not to follow up on it as the extra minis thrown in to make up for the long wait then were perfect casts at least.
One of these days I'll hopefully get my hands on a Rae that is not missing part of her arm or face.
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Post by: Low_K
Yeah I gave up on them last year also, didn't receive an order and no replies to mails or anything. Maybe in the future but have moved on towards other manufactorers.
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Post by: Danny76
Not ordered from them in years, but way back I was always happy with the quality etc.
So hope that they do get back up to scratch customer wise
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Post by: Darth Bob
I made an order from them fairly recently (back in September or October?) and I received the models in a timely manner without any casting problems.
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Post by: Geifer
Yeah, I want to add that when I eventually got my previous order, the model quality was fine and they threw in a couple of extras as an apology. It was just the very long time in between that was infuriating. I didn't actually expect such poor customer service from Hasslefree. Took me quite by surprise.
I don't think the majority of their customers had major issues over the last year or two. The last newsletter certainly makes it sound like that and you can see plenty of people posting on Facebook that they're happy with their latest order.
I just wish I wasn't always in the group that experiences massive problems. Hard not to take that personal after a while.
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Post by: BrookM
Yeah, just to chime in, that order has been the only Hasslefree order that's an aberration for me in terms of quality, previous orders had their usual excellent quality.
It just annoyed me to no end, because the mini was to be a gift to someone, ordered well in advance with the usual busy hubbub surrounding their prep for Salute kept in mind, so getting a miscast twice and being overly late killed things for me in a big way.
I still follow Kev on Facebook though, his interactions with some folks are just classic.
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Post by: Kid_Kyoto
HF definitely has the most personality of any company out there, only Heresy comes close but it's mostly bad news.
Wish them only the best.
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Post by: warboss
Maybe since Hasslefree has cranked up the nudity to 10.5 (a half point taken off for the strategically placed stars) the thread might deserve a NSFW warning in the subject?
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Post by: BrookM
When there are new releases later this year I'll reboot the thread and put in a proper warning then.
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Post by: Hybrid Son Of Oxayotl
I got some sexy incubus from them quite recently, the service was very good and the incubi well endowed.
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Post by: GorFrag
I'd love to buy some more stuff from them, but they just wont respond to Emails. i had an issue with a mini and they never fixed it or even talked to me.
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Post by: BrookM
They're still suffering from a myriad of problems, including having their backup email account taken down due to spam for some reason.
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Post by: OrlandotheTechnicoloured
probably the frustrating consequence of having to send a load of 'we've got your report of a problem', 'we're working of supplying your items now we know you made an order' and 'no you only ordered 24 hours ago, you shouldn't have it yet'
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Post by: BrookM
From Facebook:
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Post by: StygianBeach
Oh no, I hope they get things sorted.
I placed an order with them last year and it arrived quickly, one of my Warrior Priestess' weapons was miscast, but it came with 2 options so I just used the other weapon.
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Post by: OrlandotheTechnicoloured
problems seem to be continuing, hope Sal recovers fast Allo Everyone,
I'll do a proper post-Salute thank you later, or maybe a quick newsletter thanks but this is a quick announcement to cover the current state of things.
It was a 'rough' show this year, multiple hands down. But it was still good seeing everyone and thank you all for the many and varied well wishes and words of support etc.
If you follow Sal's page, you will know the next part, but for those who don't., Sal collapsed at the end of the show, medics were called and kept informed and we booked her into a hotel to stay in London for the night. She did manage to drive home the next day but fell ill again and is currently hospitalised but well and waiting for test results. I'll pass on any info that Sal wishes on that.
I'm fine,for the most part, I am walking around the unit like Hans Moleman but I'm not in hospital so I'm winning that one. 'Medically cleared' probably shouldn't immediately start with 'moving multiple tons of metal' but there yago.
Which means I am back to work, if a little slowly for today, and I will start getting back to everyone who messaged etc from the last few days later tonight and I should be back to normal tomorrow after another good rest.
(This means the people who messaged us over the last week will see their KS orders go out as we picked and put them to one side before leaving. Some already went last Tuesday so you may already have them. Once done I will put another call out and then if nobody responds to that we are drawing al ine under this KS and we will thank everyone etc.)
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Post by: BrookM
From Facebook:
Sally here:
At this point in time I am ready to just cry. Despite us explaining why there have been delays I am still getting abusive messages. I cannot physically be in two places at the same time and the morphine makes me sleepy.
I cannot ask the post office to deliver your order on a public holiday despite how desperately you need it and shouting at me is not going to get it to you any quicker. Orders taken to the post office yesterday won’t be processed until Tuesday as it’s Easter holidays ... that isn’t our fault and being rude to me won’t make the process any faster.
Dameon is currently working 6pm to 3am to catch up after the Salute closure. If you send him a message on here at 3pm then re-sending it every 10 minutes and then publishing an abusive visitor post after half an hour is not going to get him to work any faster, sorry.
Orders from the last 3 weeks have been delayed. We closed for Salute on 2nd April as the warehouse was packed up ready for the ‘Salute 2019’ show in Excel London on 6th April. This was clearly stated on this page.
We got back from London on 8th April and once unpacked and staff had had their legally-owed time off we started to get ready to fill any web orders that had come through whilst we were shut.
The delay was amplified by the fact that i collapsed at the Salute 2019 show and was in hospital for 5 days and am still not back at work. This also clearly stated on this page.
Yes last year we had some issues with temporary staff and a bag of orders lost from the post office and we have resolved 95% of those issues despite still being 2 members of staff down.
Logistically we ballsed up the Kickstarter 2 years ago, we know that and have learnt from those mistakes and are still trying to clear up the straggling orders that were not shipped. We have apologised profusely for this.
Despite our public profile we are a small business, family-run and can’t afford to have huge levels of staff unless we raise our prices which will also cause friction.
We can’t win and believe me if I had another way of supporting my family then I would walk away now and throw 15 years of hard work down the drain for mistakes made over the last few years. I can’t do that and shouting at customers is frowned upon so instead I get up and try and rectify every day. I understand your frustration but I also need you to accept that we are seriously trying our best.
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Post by: warboss
If you literally can't fulfill orders then the correct choice that will stop customers from jumping down your throat is to NOT TAKE ORDERS when you already have a long standing and ongoing issue with fulfillment. It really is that simple. Put the disclaimer up and hope that your loyal customers will return in a few days instead of inconviencing (whether temporarily or not) those loyal customers. I understand that it is a business and the spice must flow to pay monthly expenses but... if he's at the breaking point like that post suggests... it's better to step away for a few days and risk losing a portion of a few days worth of sales than risk throwing away 15 years of hard work down the drain. I'm not condoning harassment or bad behavior on the part of irate customers but the choice to take their money when you don't have the ability to fulfill your end is entirely on Hasslefree and not them.
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Post by: OrlandotheTechnicoloured
but they can fulfil orders,
just not while they're away at a show which was very clearly flagged up on the web page and the newsletter, (and at least some of the complainers appear to have used the discount code from said news letter which very much rubs salt in the wound)
Edit: as for Easter people who live in the UK should realise the post doesn't get delivered over the holiday, I can understand folk from outside the UK not understanding this, but then they shouldn't expect it to arrive immediately anyway as whatever gets sent out to them has a significant amount of traveling to do anyway
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Post by: Sarouan
Statement by warboss still applies, since they could also have closed the shop for the period they knew they couldn't fulfill orders (Salute 2019, in April) but chose not to.
Also, he didn't say from who he got those abusive messages. Maybe it's from angry backers of their Kickstarter who still didn't get their stuff. Angry backers can be really angry and abusive, see the SDE Legends thread for examples.
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Post by: Hybrid Son Of Oxayotl
I'm not sure how other people do it, but I ordered from Hasslefree, entirely stopped caring about when the minis would arrived, focused on other things, and got a nice surprise when the minis arrived. So I'd rather have been able to order when I felt like ordering, and then having to “wait” a few more days (I ddin't wait I did other stuff instead) rather than having to come back later to do the order.
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Post by: warboss
 Hybrid Son Of Oxayotl wrote:I'm not sure how other people do it, but I ordered from Hasslefree, entirely stopped caring about when the minis would arrived, focused on other things, and got a nice surprise when the minis arrived. So I'd rather have been able to order when I felt like ordering, and then having to “wait” a few more days (I ddin't wait I did other stuff instead) rather than having to come back later to do the order.
That's generous of you but I don't think that not caring when or even if your paid in advance products arrive is currently nor should be the baseline for most customers. I'm glad that it works for you but I'll stick to expecting my minis in a reasonable time frame as specified at the point of order after getting ripped off on kickstarter on my first go. YMMV.
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Post by: Manchu
How about I order, get my minis, and the business owner can focus on other things and get a nice surprise when my payment eventually arrives.
The reverse is no less absurd.
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Post by: BrookM
From Facebook:
Hi Everyone,
Dameon here (Just to differentiate between myself and Sal )
I have just sent out the normal Easter newsletter 'but' there is a section in there for those of you who had an unresolved issue awaiting us getting back from Salute. Please read that as well as the below if you had an unresolved issue
Honestly, the truth is, I was just knackered and it took a few extra days to get properly back into it. Which bled us into Easter week. That's it. No big conspiracy, there's hardly any issues left and those that are are being resolved (resin ordered, inventory error etc, nothing major).
I'll be working Easter weekend (at the odd hours Sal mentioned ) literally just to let people know 'That was resolved, sorry I didn't let you know until now' as the resolved bit's been done already.
Also, please stop shouting at Sal, she's in another country and is literally collating the info to give to me as an amazing timesaver.
As an aside, cos it's a nice story, I recently solved an issue from a customerwho had a broken mini in their order over a year ago and 'didn't want to bother us'. So yes, I am now digging issues out from the back of the sofa to resolve even!
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Post by: ValentineGames
Hasslefree is the perfect example of customers being impatient witches who don't give a gak about anyone else except themselves while individually expecting struggling companies going through difficult times to bend to demands. Not polite questions. DEMANDS.
God I hate people so much these days.
Entitled little gaks.
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Post by: Hanskrampf
ValentineGames wrote:Hasslefree is the perfect example of customers being impatient witches who don't give a gak about anyone else except themselves while individually expecting struggling companies going through difficult times to bend to demands. Not polite questions. DEMANDS.
God I hate people so much these days.
Entitled little gaks.
What the gak?
Hasslefree literally dropped all communications for 3-4 months. No email, no newsletter, nothing.
Regardless of the reasons, that's bad business.
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Post by: AndrewGPaul
 Sarouan wrote:
Statement by warboss still applies, since they could also have closed the shop for the period they knew they couldn't fulfill orders (Salute 2019, in April) but chose not to.
Also, he didn't say from who he got those abusive messages. Maybe it's from angry backers of their Kickstarter who still didn't get their stuff. Angry backers can be really angry and abusive, see the SDE Legends thread for examples.
As already commented, they advertised on their site that there would be a delay. That why there was a discount available over the Salute weekend. This is standard practise and has been for decades. I’ll be generous and assume you were unaware of this.
In any case, if your order is delayed, that’s no excuse for abuse. Anger? Impatience? Yes, and it’s fair enough to express that. But there’s no excuse for insults and abuse, and any attempts to justify such are rather despicable. Especially when they’ve been open about how both members of the sales / customer service team have recently been suffering from serious physical and mental illness. Anyone who thinks “I don’t care if you’re hospitalised, I want my twenty quids’-worth of toys is scum, seriously lacking in common decency.
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Post by: tre manor
customer is always right. I hope things improve for them soon so that their fans can enjoy Kev's work.
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Post by: ValentineGames
That is never and has never been true.
I can tell you from experience the customer always thinks they are right. But they aren't.
 AndrewGPaul wrote:Anyone who thinks “I don’t care if you’re hospitalised, I want my twenty quids’-worth of toys is scum, seriously lacking in common decency.
Damn true
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Post by: warboss
 Manchu wrote:How about I order, get my minis, and the business owner can focus on other things and get a nice surprise when my payment eventually arrives.
The reverse is no less absurd.
Sounds about as reasonable to me! That's how distributors do it iirc.
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Post by: Hybrid Son Of Oxayotl
Manchu wrote:How about I order, get my minis, and the business owner can focus on other things and get a nice surprise when my payment eventually arrives.
The reverse is no less absurd.
They need to money to pay rent, food, etc.
You usually can survive without minis for a few more week just fine though.
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Post by: warboss
Hybrid Son Of Oxayotl wrote: Manchu wrote:How about I order, get my minis, and the business owner can focus on other things and get a nice surprise when my payment eventually arrives. The reverse is no less absurd.
They need to money to pay rent, food, etc. You usually can survive without minis for a few more week just fine though.
My guess is that Manchu needs money for all those things as well and doesn't relish the thought of just throwing away his money without his say-so even if it is technically classified as disposable income.
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Post by: Manchu
warboss wrote:My guess is that Manchu needs money for all those things as well and doesn't relish the thought of just throwing away his money without his say-so even if it is technically classified as disposable income.
An astute guess!
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Post by: BrookM
From Facebook, image spoilered because nudity:
Remember this (not so) little lady?
She wont be released through Hasslefree any time soon (there's about 18 months worth of releases to get through first) so I was pondering selling her myself as a limited edition.
The big question is: Kickstarter or Ebay? Which would you prefer?
All I can say is.. ouch. 18 month backlog.
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Post by: warboss
I wonder if the customer production queue for paid for items is that long or if he is just referring to the from master to production mould time.
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Post by: BrookM
The latter, he's been happily sculpting away all the time and those sculpts have yet to be put up for sale.
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Post by: Geifer
Hey, if they intend to stay in business for another eighteen months, maybe they'll even get around to sending me my stuff. Wouldn't that be something?
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Post by: RobertsMinis
In good news, for me anyway, I made a small order last week and it arrived within a couple of days.
Hope they get their health and everyone's orders sorted asap and get back to being the old Hasslefree - fast and reliable.
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Post by: Hybrid Son Of Oxayotl
I wanted to post on their Facebook group to ask for advices on painting their models (thought those questions I had in mind might be too raunchy for Dakka lol), but it was down. Anyone knows about it? Is it okay to ask raunchy questions about raunchy miniatures if you put a NSFW tag in the title ?
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Post by: BrookM
Did some checking, it would indeed appear that their page has been pulled. Maybe someone with access to their newsletters knows something more? Kev hasn't commented on it yet, not that I think he will, but it may be a recent thing.
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Post by: Gomezaddams
Just has a chat with Sal - she took the page down tp make some edits, and when she tried to publish it it didnt look right. Itll be back up shortly
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Post by: BrookM
Ah cheers, glad to hear it wasn't taken down by pissed off customers or the like.
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Post by: Hybrid Son Of Oxayotl
Good! Sorry for the needless upping of the thread, looking forward to posting there .
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Post by: BrookM
Two bits from Facebook:
Sally here:
I honestly understand how frustrating the last 18 months have been and for those who have stuck with us “Thankyou “ from Kev and I.
If it seems as if you are getting repeat requests for information from us it is because Dameon C Reynolds is overwhelmed in the unit catching up with orders and I am collating all of the issues each day and sending them to him so that he doesn’t have to waste time hunting for info through email/FB/messenger.
I can’t force you to give me repeat information however if you want me to get things resolved then please communicate with me. However please do not shout at me, do not swear at me, do not threaten me or abuse me .... I am a mum of 4 and kiddie tantrums don’t work.
Thankyou x
And from Kev:
The very first casting of my 75mm Artemis
A first cast, so still rough around the edges.
They're still looking at how to best sell this model, either through their own lagging online store, or through a crowdfunding platform.
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Post by: BrookM
Been a while since I last heard anything about Hasslefree, but the following popped up on Facebook earlier today:
Sally here:
Until a few years ago HF ran like a well-oiled machine and then unpredictable circumstances literally made it stop. It was always a juggle for casting new releases versus restocks of older figures but mostly we coped.
The ‘emergency stop’ 2 years ago hit the organisation and routine very hard, before long we found ourselves struggling to keep on top of everything that needed doing. There are still a few unresolved issues from that time but mostly I am assured they are sorted.
At last it seems like there might be a light at the end of the tunnel, we have releases due soon, restocks of both minis and other resources coming through and soon we will be able to start the long-awaited ‘catch-up’ of unreleased figures that Kev has still been sculpting even through the ‘emergency stop’.
We really do appreciate the way you have supported us throughout this difficult time and thank you all so much for sticking with us.
I went to the resin casters today so decided to share a few pictures that show the scores of as yet unreleased figures that I hope will give you reassurance that we are finally (fingers crossed) getting there x
So, hopefully soon we'll be seeing a lot of catching up with long overdue metal releases. I know I've been waiting on quite a few to happen for some time now.
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Post by: Kid_Kyoto
Lots of info in their regular email newsletter, but here's the key bit of interest.
https://www.hfminis.co.uk/
No Mail until 12th November!
Right, listen up guys and gals!
We're closing for regular mail until the above. 'No' sale orders willl go out until we're back to work on 12th November.
As always when we close for any reason and you lot have to wait for your orders there is a bonus!
May I present, the bonus....
* (unless you email us because of an emergency/bday/whatever and then we'll see what we can do. Or you are one of the people mentioned at the bottom of this newsletter).
The Big 2019 Halloween Sale!
Our biggest sale of the year!
Use the code 'HALLOWEEN2019' to get a whopping 20% discount off everything.
Input the code on the final 'confirmation' page, at the top. If you hit the payment page you went too far.
(Stop writing it in the comments box! Anyone who writes it in the comments box is getting the worst flavour sweets!).
We've also updated our system so the code can now be used multiple times by the same customer. This means if you come back for a second order within the sale it'll work again, try to make sure to mention in the second order comments box that you already ordered please!
The sale runs until November 12th.
Please remember, no mail will be posted until the sale is over, the discount is in return for the wait
Oh, and for the big spenders, as always during promotions we have...
Halloween Goody Bags
Anyone spending £70 or more* will qualify for a Halloween Goody Bag. Goody bag will contain a variety of 'things', a free mini or 2 (themed appropriately), some 'bitz' such as sand or cogs and, of course, extra Halloween candy.
*Actual total paid, including discount, postage, VAT etc.
Larger spends qualify for larger goody bags, no limit on goody bag size We will also theme the goody bag to the order, so if you ordered Fantasy the free mini/s wil be fantasy and so on.
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Post by: warboss
We'll glad accept payment today for a hamburger Tuesday? I suppose advertising the delay is significantly better then leaving people wondering.
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Post by: Kid_Kyoto
warboss wrote:We'll glad accept payment today for a hamburger Tuesday? I suppose advertising the delay is significantly better then leaving people wondering.
A 2 week delay in shipping, announced in advance because a small family business is taking a vacation and, by the way, here's a 20% off sale.
I'd say that's more than exemplary. Automatically Appended Next Post: Oh and the Kickstarter models are hitting retail if you've been waiting.
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Post by: BrookM
There's usually a delay when they're doing a sale. Still waiting on them putting out new models (i.e. metals), though it looks like it's finally kicking off at long last.
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Post by: warboss
 Kid_Kyoto wrote:
A 2 week delay in shipping, announced in advance because a small family business is taking a vacation and, by the way, here's a 20% off sale.
I'd say that's more than exemplary.
Only if it actually is only two weeks. The history gleaned from following this thread seems to imply otherwise all too frequently. I'll admit though that I have no personal experience though with ordering from them direct.
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Post by: Coenus Scaldingus
warboss wrote: Kid_Kyoto wrote:
A 2 week delay in shipping, announced in advance because a small family business is taking a vacation and, by the way, here's a 20% off sale.
I'd say that's more than exemplary.
Only if it actually is only two weeks. The history gleaned from following this thread seems to imply otherwise all too frequently. I'll admit though that I have no personal experience though with ordering from them direct.
I wouldn't say frequently. There was a specific period of time in the recent past where, due to issues explained in some detail afterwards, orders were unacceptably delayed without this being communicated at the time.
To the best of my knowledge, this period is over. While I have not ordered from them recently, none of my orders over the past I don't know how many years have taken more than a couple of days to be sent from what I recall.
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Post by: Geifer
 Coenus Scaldingus wrote: warboss wrote: Kid_Kyoto wrote:
A 2 week delay in shipping, announced in advance because a small family business is taking a vacation and, by the way, here's a 20% off sale.
I'd say that's more than exemplary.
Only if it actually is only two weeks. The history gleaned from following this thread seems to imply otherwise all too frequently. I'll admit though that I have no personal experience though with ordering from them direct.
I wouldn't say frequently. There was a specific period of time in the recent past where, due to issues explained in some detail afterwards, orders were unacceptably delayed without this being communicated at the time.
To the best of my knowledge, this period is over. While I have not ordered from them recently, none of my orders over the past I don't know how many years have taken more than a couple of days to be sent from what I recall.
Good for you. I'm still waiting for my order from the last Halloween sale.
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Post by: Alpharius
That seems excessive.
You should contact them about this...post haste!
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Post by: Geifer
 Alpharius wrote:That seems excessive.
You should contact them about this...post haste!
I've done that repeatedly since January. Every 4-8 weeks I'd even get a reply with an apology and the promise they'd look into it.
Just this week they said it was sorted out. So, did they put my order in the box and left it to rot in their warehouse? Did they send it out? Am I going to get a dispatch notification? Am I going to get tracking that I originally paid for?
Who knows?
Their communication is abysmal and their ability or willingness to fix problems is even worse.
They're probably just trying to break the previous record. I think I've even posted it in this thread, but the order I placed two years ago took 11 months to get to me. Suffice it to say I'm done with Hasslefree* as soon** as I have my current order. They had their second chance, I'm not going to do this a third time.
* terrible name choice if you ask me
**euphemism for "hopefully in this lifetime"
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Post by: OrlandotheTechnicoloured
Yes that was part of the period when Artemis was in and out of hospital & deep in KS related problems so it's likely they don't even realise you've not got it (either because the missed it, or they shipped and the post office/customs lost it)
now they're mostly back to normal they should be able to sort it out and appologise
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Post by: Kid_Kyoto
 Geifer wrote:
Good for you. I'm still waiting for my order from the last Halloween sale.
Ouch this is terrible.
2935
Post by: Psychopomp
So I got an order about a month and a half ago, and one of the miniatures was on the invoice but not in the box. Since then, I've sent two emails and a Facebook message and not heard a peep.
Is this normal Hasslefree customer service?
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Post by: Undead_Love-Machine
It’s normal service since Artemis/Dameon has been involved with the company
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Post by: dekinrie
Yep I'm waiting for an order from September emailed 7 times including 3 from the release of the Halloween newsletter that stated 24 hour turnaround on any emails , nice minis abysmal customer service
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Post by: Zenithfleet
Officially it's because he's had a lot of health problems.
Obviously the real reason is that 'Dameon' is a clever anagram designed to throw the space inquisition off the scent.
FWIW, I've ordered occasionally during the 'bad years' (to Australia) and never had any real dramas. I do recall at least one email I didn't get a reply to, but the actual orders showed up within a reasonable timeframe.
... I've probably just jinxed myself saying that. 
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Post by: BrookM
Newsletter time:
The good news
Hi Everyone.
Just a quick blast to give out some news.
Firstly, a big 'Thank You' to everyone who participated in our Halloween promotion. It was a great success for us and we appreciate the continued support for the business.
In fact we have already managed to get 25% of the many hundreds of promotional orders out the door and more are being packed as I type.
I also took the downtime to solve a number of outstanding issues that had been plaguing us (and the customers involved). However there is now a slight spanner in the works...
The bad news
The Good News
Hi Everyone.
Just a quick blast to give out some news.
Firstly, a big 'Thank You' to everyone who participated in our Halloween promotion. It was a great success for us and we appreciate the continued support for the business.
In fact we have already managed to get 25% of the many hundreds of promotional orders out the door and more are being packed as I type.
I also took the downtime to solve a number of outstanding issues that had been plaguing us (and the customers involved). However there is now a slight spanner in the works...
The Bad News
I'm not at the office. I'm at home and unable to walk.
Don't freak out, it's not permanent or anything, as those of you who are long time customers of HF know I broke my back when I was younger and sometimes it decides to remind me of that.
I should be fine in a couple of days, I am taking painkillers and rest. However it means I'm not at the office. Which in turn means I can't update anyone on the good work we did over the last week as my notes are there and also I can't answer any enquiries that require knowledge that is at the office.
I 'can' read emails etc. remotely on my tablet, but this is a notice that for the next couple of days that'll be sketchy.
This is 'not' a return to problems, should my back not be the usual 'few days out' then I will arrange proper cover but I am expecting to be back at work for the weekend and will be working it to catch up the missing days.
Our metal and resin manufacturers are busy with orders for us, packages are still being picked and packed so we're not totally shut down or anything, just slightly delayed.
You can still continue to contact me directly on bwartemis@gmail.com for emergencies/issues
Thanks
Arty.
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Post by: Hanskrampf
Gave them another shot with this year's Halloween sale, because the additonal versions of the KS models were too nice to pass up. Paypal would've got my back anyway if this ended up dead in the water again.
Received it yesterday, so looks like they are working as promised.
Good quality casts, as before. Hope they become one of the good guys again, though the latest newsletter doesn't look very promising.
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Post by: Soul Samurai
Thanks for posting the update BrookM. I'm quite fond of Hasslefree, so I did take advantage of the sale to pull the trigger on some models I've had my eye on. Still waiting for them, but that's fine; I'm not in a hurry.
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Post by: Zenithfleet
Got my Halloween order too. Not jinxed! 
518
Post by: Kid_Kyoto
Good to hear!
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Post by: BrookM
Newsletter time:
Hi Everyone.
Well that took a few days longer than expected., For those who didn't get/read the last newsletter I was home injured.
I broke my spine when I was younger and every now and again my body reminds me. Only I'm apparently old now so it took a few days longer than I'm used to get back to a working percentage.
However...
The Good News
I'm Back!
We have cleared over half of the sale orders, the rest should go out this week along with issue orders fixed before my injury.
I am going to spend a bulk of the next couple of days sending out emails and despatch notifications and then hopefully be done in time for...
Well, I think we all know what's happening in a couple of days!
Don't forget, you can still continue to contact me directly on bwartemis@gmail.com for emergencies/issues, I have some people to get back to from my away time and I'll be doing that asap.
Thanks
Arty.
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Post by: Casbyness
I am praying for a new Elsa proxy miniature that reflects her appearance at the end of Frozen 2!
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Post by: warboss
 Casbyness wrote:I am praying for a new Elsa proxy miniature that reflects her appearance at the end of Frozen 2!
Never saw the first and have no plans on seeing the second (although I have nothing against the series... it just doesn't interest me personally). I'm curious though about what the look is. Could you post a pic? (spoilered or not depending on if that costume matters to the plot)
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Post by: BrookM
The Artemis Black Friday Special!
Well, after you guys slammed our Halloween Special, why not keep it going!
We're super slammed right now, especially with my time off due to injury but we can't let this weekend float by without our incredibly popular Black Friday page making a comeback!
Let's see what we can do!
You said Black Friday page?
Yup, you heard me, there is a special Artemis Black Friday page with a number of miniatures at 50% off! We've chosen 70 products across a variety of categories, both old 'and' new.
There will just be 10 each of these available, so it's first come first served, just like the real thing Try not to elbow any old ladies on the way to the checkout!
Some new resins in there as well, but I'll wait until they do them in metal instead, hopefully in time for Salute 2020.
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Post by: Soul Samurai
Oh damn! "Rick Wreckless" eh? Gonna have to pick that guy up!
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Post by: corgan
Could anyone assist me of contacting Hasslefree? I still haven't received my latest order and my pledge of the Kickstarter it launched and any attempt of contact (e-mail, direct calling) brought no result (there was no reply).
I even tried to communicate via their Facebook/Messenger account and although I have received a reply mentioning that my staff would be dispatched immediately, months have past and any furhter attempt of communication has failed.
If anyone could provided any assistance I would be grateful.
Thank you.
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Post by: Hanskrampf
 corgan wrote:Could anyone assist me of contacting Hasslefree? I still haven't received my latest order and my pledge of the Kickstarter it launched and any attempt of contact (e-mail, direct calling) brought no result (there was no reply).
I even tried to communicate via their Facebook/Messenger account and although I have received a reply mentioning that my staff would be dispatched immediately, months have past and any furhter attempt of communication has failed.
If anyone could provided any assistance I would be grateful.
Thank you.
Nope, sorry. They rarely (never) answer.
Open a Paypal claim to get your money back. That either gets you an answer or your money.
78350
Post by: corgan
 Hanskrampf wrote: corgan wrote:Could anyone assist me of contacting Hasslefree? I still haven't received my latest order and my pledge of the Kickstarter it launched and any attempt of contact (e-mail, direct calling) brought no result (there was no reply).
I even tried to communicate via their Facebook/Messenger account and although I have received a reply mentioning that my staff would be dispatched immediately, months have past and any furhter attempt of communication has failed.
If anyone could provided any assistance I would be grateful.
Thank you.
Nope, sorry. They rarely (never) answer.
Open a Paypal claim to get your money back. That either gets you an answer or your money.
Thank you for your reply and the suggestion Hanskampf! Therefore I understand that this is a general issue and other people confront the same problem.
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Post by: Geifer
corgan wrote: Hanskrampf wrote: corgan wrote:Could anyone assist me of contacting Hasslefree? I still haven't received my latest order and my pledge of the Kickstarter it launched and any attempt of contact (e-mail, direct calling) brought no result (there was no reply).
I even tried to communicate via their Facebook/Messenger account and although I have received a reply mentioning that my staff would be dispatched immediately, months have past and any furhter attempt of communication has failed.
If anyone could provided any assistance I would be grateful.
Thank you.
Nope, sorry. They rarely (never) answer.
Open a Paypal claim to get your money back. That either gets you an answer or your money.
Thank you for your reply and the suggestion Hanskampf! Therefore I understand that this is a general issue and other people confront the same problem.
So I'm in the thirteenth month of waiting for my order now. My advice is the same as Hanskrampf's, if you can make a claim through Paypal, do it. If you don't have anyone with the clout to force these people's hands, they'll do exactly nothing for you.
And while you're at it you may want to consider never giving them your business again. I'm sure you can see why I would make such a suggestion.
60720
Post by: OrlandotheTechnicoloured
corgan wrote:Could anyone assist me of contacting Hasslefree? I still haven't received my latest order and my pledge of the Kickstarter it launched and any attempt of contact (e-mail, direct calling) brought no result (there was no reply). I even tried to communicate via their Facebook/Messenger account and although I have received a reply mentioning that my staff would be dispatched immediately, months have past and any furhter attempt of communication has failed. If anyone could provided any assistance I would be grateful. Thank you.
I'll give it a try for you and point them at this thread, right that's done, hopefully i'll hear back soon (or they'll get in touch with you both via PM on here), i'll post an update if I hear anything
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Post by: corgan
 OrlandotheTechnicoloured wrote: corgan wrote:Could anyone assist me of contacting Hasslefree? I still haven't received my latest order and my pledge of the Kickstarter it launched and any attempt of contact (e-mail, direct calling) brought no result (there was no reply).
I even tried to communicate via their Facebook/Messenger account and although I have received a reply mentioning that my staff would be dispatched immediately, months have past and any furhter attempt of communication has failed.
If anyone could provided any assistance I would be grateful.
Thank you.
I'll give it a try for you and point them at this thread
Thank you so much for the interest and the effort. Just for verification purposes Kickstarter backer number is 68 and the order at their webisite is #68778.
I have provided them this information a number of times but without any effect. I really do not undesrtand what the issue is. The minis are available since a long time and everything has been paid.
In any case I really thank you for your asistance.
60720
Post by: OrlandotheTechnicoloured
Got a response back right away, they want to check if either of you have tried emailing bwartemis@gmail.com (this is the address that I've just had a reply from so if you've not give it a go), I've pm-ed you both too just in case you don't check the thread
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Post by: corgan
OrlandotheTechnicoloured wrote:Got a response back right away, they want to check if either of you have tried emailing bwartemis@gmail.com (this is the address that I've just had a reply from so if you've not give it a go),
I've pm-ed you both too just in case you don't check the thread
Have replied to your message and would like to thank you publicly here for your contribution.
74568
Post by: dekinrie
I'm in the same boat sent 8 emails, 6 to the bwartemis@gmail.com about my missing order no reply though that's only from September
7375
Post by: BrookM
Latest newsletter:
Holiday Closure Times
Right Everyone, we close on Friday 20th and Re-Open January 6th.
Those are our 'official' closing hours for the Holidays but as everyone who runs their own business knows, I'll be working various days throughout that period and wil be ablt to answer emails etc.
If you need something as an emergency, either email me on bwartemis at gmail dot com or include it in the comments section of the order and we will do our best!
Where Are We At?
Well that's a stack of a couple hundred postal sheets I now have to go through to let people know their orders went out before Christmas. We tried to prioritise international orders to give them a better shot.
Despite my injury stealing a bunch of valuable time, we cleared about 99% of the Halloween and Black Friday Orders plus a number of outstanding isues that contacted us.
Some people will now be getting tracking details or despatch emails before they get a reply to their emails etc. sorry as we had to prioritise orders first.
However, we are on track to close for Christmas issue free!
It will be bloody glorious.
Arty.
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Post by: NH Gunsmith
So has Hasslefree gotten themselves back on track? Was thinking about ordering some models, but really don't feel like fighting to get them.
23558
Post by: zedmeister
 NH Gunsmith wrote:So has Hasslefree gotten themselves back on track? Was thinking about ordering some models, but really don't feel like fighting to get them.
Can't speak for service to foreign locales, but I ordered a bunch during mid december including the relatively newly released metals and got them within the week.
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Post by: OrlandotheTechnicoloured
They don't seem to have sorted out the folk I was trying to help above dissapointingly
78350
Post by: corgan
Unfortunately not. And no contact so far.
111864
Post by: Geifer
Yep, same for me.
It seems from other folks getting their stuff that Hasslefree is at least partially working as they should, but since I can't even get a reply to my many messages for months let alone get my order or my money back I feel compelled to leave a warning about ordering from Hasslefree being a gamble at this time.
Sad, really.
74568
Post by: dekinrie
I got some contact with Sally before xmas by using the email on facebook they replied to me had a good dialogue and they passed my details on to dameon who sent me an email asking my details replied to that but never got anything after that I've given up not taking the chance on another order again
7375
Post by: BrookM
20% off on all purchases for the entire weekend with the following code at checkout: FORTYFOUR
29120
Post by: NH Gunsmith
 BrookM wrote:20% off on all purchases for the entire weekend with the following code at checkout: FORTYFOUR
While the discount is sweet, this thread has made me not want to order from them...
1478
Post by: warboss
I appreciate the update but I can't help but think that the 44 code is in reference to the percentage chance you have of getting your order in any reasonable timeframe. Caveat emptor.
120424
Post by: ValentineGames
Probably best to ask hasslefree directly.
Not just go by a thread on the most biased forum on the Internet.
1478
Post by: warboss
 ValentineGames wrote:Probably best to ask hasslefree directly.
Not just go by a thread on the most biased forum on the Internet.
Quoted for hilarity. So the forum is biased but the company itself isn't? Lol.
120424
Post by: ValentineGames
 warboss wrote: ValentineGames wrote:Probably best to ask hasslefree directly.
Not just go by a thread on the most biased forum on the Internet.
Quoted for hilarity. So the forum is biased but the company itself isn't? Lol.
Anyone who's been on the Internet for 5 minutes knows dakkas reputation. Don't kid yourself.
This place is second only to what warseer was like.
60720
Post by: OrlandotheTechnicoloured
While I hate to say it some customers are having issues including the ones in this thread I've tried to help
(sadly unsuccessfully as I managed to make initial contact and then sent their info on nothing has happened, and I've been unable to get any further reply)
I'm sure it's not deliberate, but some orders are falling into a big black hole
It won't stop me ordering (or recommending their stuff which is generally excellent) but it would make me keep an eye on the time left to make a claim via paypal or credit card just in case
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Post by: warboss
OrlandotheTechnicoloured wrote:
It won't stop me ordering (or recommending their stuff which is generally excellent) but it would make me keep an eye on the time left to make a claim via paypal or credit card just in case
Probably the best choice given the conflicting experiences reported in the thread. You never know if your order will make its armor save the next time.
123
Post by: Alpharius
ValentineGames wrote: warboss wrote: ValentineGames wrote:Probably best to ask hasslefree directly.
Not just go by a thread on the most biased forum on the Internet.
Quoted for hilarity. So the forum is biased but the company itself isn't? Lol.
Anyone who's been on the Internet for 5 minutes knows dakkas reputation. Don't kid yourself.
This place is second only to what warseer was like.
Have you always been "ValentineGames" here of Dakka Dakka or were you once...someone else?
Anyway, I've ordered from Hasslefree and have always received my minis, sometimes not as quickly as the time before.
Some people are apparently still having issues receiving product they've ordered.
Hasslefree is a 'small business' and as such, things sometimes don't run as smoothly as everyone would like.
Overall, I'd still order from them.
7375
Post by: BrookM
As for the sale, decided to order some minis, including Rae, which will hopefully not be another-another miscast, third time's the charm right?
For those who make use of the sale, keep in mind that it may take some time for your order to get to you, this is usually the case when they're having a sale and have said as much in the newsletter.
60720
Post by: OrlandotheTechnicoloured
Better hope she's not some sort of evil killer robot eh?
7375
Post by: BrookM
As long as the model is not missing an arm or facial details like the last two times, I don't care what's under the skin.
111864
Post by: Geifer
I got my order last week, just shy of sixteen months after order date (and a lot of mostly one-way communication).
Unsurprisingly I'm not in a hurry to place another one, but at least I finally got it and have one less thing to worry about.
60720
Post by: OrlandotheTechnicoloured
That's brilliant news Geifer (if very late), glad you got there in the end
45504
Post by: Soul Samurai
That's a hell of a wait. I got an email with a tracking number a few weeks back for my Halloween order. I was pretty swamped for a few weeks but I finally tried to check the tracking number. The post's website didn't find anything. I sent Hasslefree another email.
I have always loved Hasslefree, but right now they are not living up to their name.
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Post by: Ian Sturrock
I've been ordering from them for many years without any issue. I am not disputing that others have had long waits or even not received their orders, but I suspect they're a vocal minority. Understandably vocal -- if I'd not received something I'd probably be having a moan about it at least once a week till it showed. But it's rarer that satisfied customers post, I reckon.
Made a small order (5 minis) in the sale, anyway. My biggest issue with HF has always been the relatively slow speed they get new metals released: I own almost everything they've made that I have some vague use for, by now.
45504
Post by: Soul Samurai
Ian Sturrock wrote:I've been ordering from them for many years without any issue. I am not disputing that others have had long waits or even not received their orders, but I suspect they're a vocal minority. Understandably vocal -- if I'd not received something I'd probably be having a moan about it at least once a week till it showed. But it's rarer that satisfied customers post, I reckon.
I've ordered from them several times in the past and was very happy, this is the first time I'm having trouble. They seem to be in a rough patch right now is all. I'm not calling on the villagers to storm the castle with pitchforks or anything. I really do hope they sort their issues out; like I said I am fond of them.
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Post by: Psychopomp
This thread reminded me that it's been six months, and I still haven't had a reply regarding my missing miniature. I sent one last try, and if I don't hear anything back, I'm writing Hasslefree off as a company too risky to send money to.
The irony of their name is fairly heavy. Perhaps they should change it to Hasslefull?
30672
Post by: Theophony
 Psychopomp wrote:This thread reminded me that it's been six months, and I still haven't had a reply regarding my missing miniature. I sent one last try, and if I don't hear anything back, I'm writing Hasslefree off as a company too risky to send money to.
The irony of their name is fairly heavy. Perhaps they should change it to Hasslefull?
The Hassle is FREE with every order.
45504
Post by: Soul Samurai
2935
Post by: Psychopomp
Oh, well done, good sir! Well done!
73549
Post by: Reavsie
Thought I'd take advantage of the 20% off and bought Not-Ash and Not-Blaine.
Order placed last Sunday and just received this morning, so I'm pretty happy with that considering the problems that others have encountered.
Couple of sweeties included too - will find homes for them with the family as I don't really do sweets. Even more so now since going low carb.
29120
Post by: NH Gunsmith
 Reavsie wrote:Thought I'd take advantage of the 20% off and bought Not-Ash and Not-Blaine.
Order placed last Sunday and just received this morning, so I'm pretty happy with that considering the problems that others have encountered.
Couple of sweeties included too - will find homes for them with the family as I don't really do sweets. Even more so now since going low carb.
Oh wow, that is a good sign at least. Now if they would finally release some of their sci-fi resin masters in metal I might be willing to take the gamble and place an order.
78973
Post by: Hybrid Son Of Oxayotl
I didn't get mine though. I mean the hassle, I got the order just fine .
7375
Post by: BrookM
Got my order in just now, no miscasts, so happy, means I can finally gift that Rae to that someone.
120424
Post by: ValentineGames
Not long ago everyone was gaking on hasslefree miniatures as they struggled with a kickstarter and severe health conditions and problems with Facebook business and it seemed new problems each week.
Everyone kicked them when they were down and enjoyed doing it too.
It was a true showing that the community has some real scumbags.
But I remained patient as everyone demanded blood.
And now I made an order last week and BOOM here it is 26 figures.
Thanks awesome hasslefree!!!
1
518
Post by: Kid_Kyoto
Good to hear the ship may be righting.
33564
Post by: Vermis
ValentineGames wrote:Not long ago everyone was gaking on hasslefree miniatures as they struggled with a kickstarter and severe health conditions and problems with Facebook business and it seemed new problems each week.
Everyone kicked them when they were down and enjoyed doing it too.
It was a true showing that the community has some real scumbags.
But I remained patient as everyone demanded blood.
You are truly the most mature and fair among us. 
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Post by: warboss
ValentineGames wrote:Not long ago everyone was gaking on hasslefree miniatures as they struggled with a kickstarter and severe health conditions and problems with Facebook business and it seemed new problems each week.
Everyone kicked them when they were down and enjoyed doing it too.
It was a true showing that the community has some real scumbags.
But I remained patient as everyone demanded blood.
And now I made an order last week and BOOM here it is 26 figures.
Thanks awesome hasslefree!!!
Feigning moral superiority while simultaneously calling fellow posters scumbags who simply wanted a timely delivery of products they paid for really doesn't reflect well on you. I'm glad you got your products so quickly though and hopefully the dastardly folks who posted they were waiting for months have gotten theirs too.
120424
Post by: ValentineGames
Good job I said "the community has some" not all then isn't it.
But of course people interpret SOME however they decide.
It is pretty scummy to demand people work the day after collapsing at a show.
Or (but not as scummy) demanding they answer Facebook messages when Facebook wasn't allowing them.
Mind you. It was allot worse over on Lead Adventure Forum.
33564
Post by: Vermis
ValentineGames wrote:Good job I said "the community has some" not all then isn't it.
But of course people interpret SOME however they decide.
7.8
Deft backpedalling marred by a slightly clumsy gaslight finish.
I didn't know what had happened. When I saw your post about 'scumbags' I was filled with my own sense of outrage and looked back in the last few pages here. Some ( ) opinions about Hasslefree range from 'ungracious and uncaring' to outright abusive (The latter being those couple of horror stories from facebook rather than here) but there's still a seed of understandable frustration buried under there, and perhaps a lack of the full picture.
But guy, you're taking it way too personally in return. Especially now. What's your angle in being so antagonistic now, months later, when things have died down and Hasslefree are getting on their feet again? What's the point of waving a box of minis under people's noses and crowing like that? Can't you be happy with your new lead, let other people be happy for you, and let them see quick service from HF rather than beat them over the head with it?
Deep breaths VG. In through the nose, out through the mouth.
What did you buy? Is it nice? What are you going to use it for?
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Post by: warboss
ValentineGames wrote:Good job I said "the community has some" not all then isn't it.
But of course people interpret SOME however they decide.
It is pretty scummy to demand people work the day after collapsing at a show.
Or (but not as scummy) demanding they answer Facebook messages when Facebook wasn't allowing them.
Mind you. It was allot worse over on Lead Adventure Forum.
Gee... I wonder how I could have interpreted your post ON DAKKA to be referring to this forum that you hold in such obvious high regard...
ValentineGames wrote:
Anyone who's been on the Internet for 5 minutes knows dakkas reputation. Don't kid yourself.
This place is second only to what warseer was like.
ValentineGames wrote:Probably best to ask hasslefree directly.
Not just go by a thread on the most biased forum on the Internet.
I'll give you props though for being as consistent in your attitude towards for the forum your feelings towards the customers that you as a business are supposed to be serving. Of course, I may just be "misinterpreting" your username's meaning and your post too yet again...
ValentineGames wrote:Hasslefree is the perfect example of customers being impatient witches who don't give a gak about anyone else except themselves while individually expecting struggling companies going through difficult times to bend to demands. Not polite questions. DEMANDS.
God I hate people so much these days.
Entitled little gaks.
So... to recap... customers who post experiences contrary to your opinion are are entitled, impatient, biased, scumbag little gaks because they want what they paid for in a timely fashion. And they're the toxic ones, right?
7375
Post by: BrookM
Kindly stay on topic and keep things polite, that goes for everybody.
I am also looking for someone to run a new Hasslefree N&R thread so we can retire this one, someone who is willing to keep the OP up to date with the latest news and releases. Thanks!
120424
Post by: ValentineGames
 Vermis wrote:
What did you buy? Is it nice? What are you going to use it for?
Just gonna paint them. Do some solo gaming of random stuff.
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