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Made in us
[DCM]
[***]







Wirecat wrote:
Please excuse me for rising this question in a general news & rumours thread, but - have anyone contacted Hasslefree lately? I have placed an order with them in a last days of August, got an e-mail about it being sent on September 5th and since then - nothing. I've been trying their "admin" e-mail account for two weeks with no reply. Should I stop worrying and try something drastic like a chargeback? Thanks.


That's odd!

They're usually quite good/quick/communicative...

Please keep us up to date!

EDIT!

From their latest e-mail:


No Mail until November!

Right, listen up guys and gals!

We're closing for mail for the rest of the month. 'No' orders willl go out until we're back to work in November*

As always when we close for any reason and you lot have to wait for your orders there is a bonus!

May I present, the bonus....

* (unless you email us because of an emergency/bday/whatever and then we'll see what we can do).


The 'bonus' being the Halloween Sale...

So, they'll hopefully get back to you...soon?

This message was edited 2 times. Last update was at 2017/10/15 22:01:41


 
   
Made in nl
[MOD]
Indomitable Hell Rider of Glorious Renown






102nd Expeditionary Fleet

Wirecat wrote:
Please excuse me for rising this question in a general news & rumours thread, but - have anyone contacted Hasslefree lately? I have placed an order with them in a last days of August, got an e-mail about it being sent on September 5th and since then - nothing. I've been trying their "admin" e-mail account for two weeks with no reply. Should I stop worrying and try something drastic like a chargeback? Thanks.
All back-orders should be processed by now, though be wary, they are going off-line again for the rest of the month and any orders placed now, while at a 20% discount, aren't shipped until November.

Be ash and cinder forevermore!

V - 11 | T - 3 | 敗 - 40

DakkaDakka | Where you thank the mods for baning you! 
   
Made in us
[DCM]
[***]







Right...
   
Made in nl
[MOD]
Indomitable Hell Rider of Glorious Renown






102nd Expeditionary Fleet

Sorry, not ignoring you, just replying directly.

Be ash and cinder forevermore!

V - 11 | T - 3 | 敗 - 40

DakkaDakka | Where you thank the mods for baning you! 
   
Made in gb
FOW Player




HF Minis Office

Wirecat wrote:
Please excuse me for rising this question in a general news & rumours thread, but - have anyone contacted Hasslefree lately? I have placed an order with them in a last days of August, got an e-mail about it being sent on September 5th and since then - nothing. I've been trying their "admin" e-mail account for two weeks with no reply. Should I stop worrying and try something drastic like a chargeback? Thanks.


You've missed the front of the website and our FB page

While I've been in and out of surgery I've no had a chance o do things like check through our spam filter etc so there's an emergency email listed for these kinds of things sorry. Its bwartemis at gmail dot com, that'll ding my phone and I'll look into it for ya.


Automatically Appended Next Post:


The 'No Mail' only applies to new mail, as in all orders from the announcement of the sale. I haven't died, yet We can still sort out any outstanding issues that pop up etc

This message was edited 1 time. Last update was at 2017/10/16 06:30:02


 
   
Made in au
Veteran Inquisitorial Tyranid Xenokiller




Down Under

I got all excited for the restock...but sadly no restock of the Modern Trooper parts.

One day, one day!

Glory is fleeting. Obscurity is forever.




 
   
Made in us
[DCM]
[***]







 Artemis Black wrote:



The 'No Mail' only applies to new mail, as in all orders from the announcement of the sale. I haven't died, yet We can still sort out any outstanding issues that pop up etc


That is good to hear - and I hope your health issued are resolved positively, and soon!
   
Made in re
Focused Dark Angels Land Raider Pilot






 Artemis Black wrote:

You've missed the front of the website and our FB page
While I've been in and out of surgery I've no had a chance o do things like check through our spam filter etc so there's an emergency email listed for these kinds of things sorry. Its bwartemis at gmail dot com, that'll ding my phone and I'll look into it for ya.


Ouch ! That'd explain a lot... Fingers crossed for a quick recovery !

While you're there, do you still do custom sculpts/requests please ? I'm planning a present for a friend of mine

This message was edited 1 time. Last update was at 2017/10/16 16:09:49


Virtus in extremis 
   
Made in nl
[MOD]
Indomitable Hell Rider of Glorious Renown






102nd Expeditionary Fleet

 Artemis Black wrote:
You've missed the front of the website and our FB page
You guys really need to update the slider with miniatures on your site, those are some old releases.

Be ash and cinder forevermore!

V - 11 | T - 3 | 敗 - 40

DakkaDakka | Where you thank the mods for baning you! 
   
Made in us
Legendary Master of the Chapter






Little loss about the ks

it says the manager is ready but i never got a link.

or are they talking about the smoke test group?

 Unit1126PLL wrote:
 Scott-S6 wrote:
And yet another thread is hijacked for Unit to ask for the same advice, receive the same answers and make the same excuses.

Oh my god I'm becoming martel.
Send help!

 
   
Made in lt
Druid Warder





 Artemis Black wrote:
You've missed the front of the website and our FB page

While I've been in and out of surgery I've no had a chance o do things like check through our spam filter etc so there's an emergency email listed for these kinds of things sorry. Its bwartemis at gmail dot com, that'll ding my phone and I'll look into it for ya.


Automatically Appended Next Post:


The 'No Mail' only applies to new mail, as in all orders from the announcement of the sale. I haven't died, yet We can still sort out any outstanding issues that pop up etc


Sorry, I have no use for any Facebook, and after web seller or shop sends an e-mail with "order status - shipped", I assume that any further communications should be carried through that e-mail or whatever else was in the "contacts" page. But this is irrelevant and has to wait if Your health condition is still serious.

It is just the first post item going missing in a long time, coupled with no replies and bank deadline for complaints approaching all together made me more jumpy than I usually am. Get well, all the rest can wait an' be sorted later.

Pledge 2017:
Infinity - Ariadna (8/10) : Hordes - Circle Orboros (7/10) : Alkemy - various (12/10) : Burrows-n-badgers (10/10) : KoW and misc fantasy (13/10)

Pledge 2018:
Infinity - Ariadna (11/10) : Hordes - Circle Orboros (11/10) : Alkemy - various (11/10) : Burrows-n-badgers (11/10) : KoW and misc fantasy (11/10) : Deadzone and misc Sci-Fi (11/10) : Warmachine - Convergence of Cyriss (14/0)

Pledge 2019:
Unbuilt remaining - 42, painted 39/75 
   
Made in gb
[DCM]
Decrepit Dakkanaut




UK




Hasslefree Minis

10 hrs ·


Red Box Clearance! - https://tinyurl.com/yc7c2lbe

I'm afraid we will no longer be carrying Red Box here in the UK.

A number of factors, including Brexit and collapse of the pound, have made it sadly unfeasible.

However, that means we have decided to add in our last incoming stock to the Halloween Spectacular! So if you ever wanted anything Red Boxy then now is your time to grab it!

Details of how to use the Halloween code to get 20% off the last of the Red Box stock in the newsletter linked above!

 
   
Made in nl
[MOD]
Indomitable Hell Rider of Glorious Renown






102nd Expeditionary Fleet

Also, they're not shipping out product until the 6th of November.

Be ash and cinder forevermore!

V - 11 | T - 3 | 敗 - 40

DakkaDakka | Where you thank the mods for baning you! 
   
Made in nl
[MOD]
Indomitable Hell Rider of Glorious Renown






102nd Expeditionary Fleet

I was wondering why my order hasn't shipped yet, they sent out an email just now:

You lot might finally have broken me!

800+ of you joined in our Halloween promotion! Smashing all previous records. And of course we've been open as normal for the last week since then too.

'However', while that is one of the better problems to have, it has pushed our posting process to the limit! Our small village post office, that we love, is not a massive fan of bags of 100+ orders showing up every day and so it may take at least another week to clear this lot.

It took us 2 days just to print and sort them all!

So, we very much appreciate your patience, the discount was there for this very reason, and we working on it every day! 'Every' day!

Arty.

Be ash and cinder forevermore!

V - 11 | T - 3 | 敗 - 40

DakkaDakka | Where you thank the mods for baning you! 
   
Made in gb
[DCM]
Decrepit Dakkanaut




UK



We are 14 years young today!

Hasslefree is officially a young adult! Time to start hating on the older companies for being out of touch and showing them how to use modern technology I think

To celebrate another year of success we have opened up a flash sale code, for the next day or so the code '14TODAY' will take 14% off your order, get in quick cos it'll be turned off when I remember tomorrow

Flash sale orders won't go out until the end of the week, as we're neck deep in KS fulfillment and holiday clearance for the first few days of the week.

 
   
Made in us
Legendary Master of the Chapter






Awwwwwwwww fuuuuuuu

I just put in an order for extra stuff from the KS thing :(


 Unit1126PLL wrote:
 Scott-S6 wrote:
And yet another thread is hijacked for Unit to ask for the same advice, receive the same answers and make the same excuses.

Oh my god I'm becoming martel.
Send help!

 
   
Made in de
Poisonous Tomb Scorpion






Nice, but I'm still waiting for my last order. Guess that's the unholy union of Christmas and Royal Mail for you.

Nehekhara lives! Sort of! 
   
Made in nl
[MOD]
Indomitable Hell Rider of Glorious Renown






102nd Expeditionary Fleet

Or blown away during the storm.

Be ash and cinder forevermore!

V - 11 | T - 3 | 敗 - 40

DakkaDakka | Where you thank the mods for baning you! 
   
Made in de
Poisonous Tomb Scorpion






I certainly hope they don't use the catapult to shoot my parcel across the Channel when it's windy. That's unprofessional. Wait, never mind. We're talking about Royal Mail.

Nehekhara lives! Sort of! 
   
Made in gb
Sister Oh-So Repentia





UK

I ordered a couple of minis in mid-November. Paid for 48 hour delivery.

A week later I got an email saying there had been a delay due to stock issues, but the minis were now dispatched. No trakcing number was provided though.

Nothing arrived by Christmas, basically a full month later. Unfortunately, though I had sent a whole bunch of chasing emails I hadn't seen the site's front page noting an alternative email address until mid-December, so nothing moved forward until I started a paypal dispute.

Took about another week or so for the minis to be dispatched with a tracking number. I received them last week (early Jan).

So all sorts of comms errors and delays, but finally sorted out. My only complaint still standing is I originally paid for special delivery and though Hasslefree and I agreed over email that the minis were already so late it wasn't worth posting 48 hour delivery and I'd be refunded the postage cost difference, no refund emerged.

EDIT: And now of course I feel terrible because having received and opened the late package I find Mr. Hasslefree added some sweets/candy plus two extra miniatures as an apology (both really awesome minis not just random stuff), which easily makes up for the problems I had last month. D'oh! Okay, I'm happy now

This message was edited 1 time. Last update was at 2018/01/10 00:10:53


 
   
Made in gb
[DCM]
Decrepit Dakkanaut




UK



Anything bought using this code won't ship until the end of the week, fair warning! The reason why is in the next section below.



Another fair warning, no complaining when new releases come out next week or some delayed restocks arrive etc. That's how these flash sales work

Oh, and in case you're wondering why on earth that is the code...




State of the HF Union


On Sunday I'll send out the yearly 'HF State of the Union' newsletter. We'll go over the past year and talk about plans for the future year etc. The following Sunday we'll restart our release schedule (No metal releases before Salute sorry, explanation in that newsletter).

I'm spending the weekend clearing the last of the sticky 'issues' then the week will see us clear the last of the KS pledges (minus those who haven't completed the pledge manager).

If you're concerned about anything relating to a HF website, please email us using BWARTEMIS at GMAIL dot COM (Not the domain name emails) , if you already have and haven't received an answer, I'll get to you this weekend as I clear literally everything out (Man, you have no idea how that will feel). If you'd like to bump your email to make sure, feel absolutely free.
If you're concerned about a KS pledge, then you can email us if you wish, or they have now fixed the inbox glitch so I will be clearing those too. Sunday will also see the next proper Update there.

We will be closing the pledge manager this week. As we'll consider it done, it will be closed and we can start releasing the miniatures to the general public, at their correct RRPs, next month.

This message was edited 1 time. Last update was at 2018/03/09 21:55:43


 
   
Made in eg
[MOD]
Keeper of the Adeptus Arbites Flame






Cairo, Egypt

Poor neglected Hasslefree thread.

Some news!

They sent a newsletter listing the litany of health and personal disasters that befell them in 2018 but they are still in business and will have new models at Salute.

[Thumb - ei.jpg]

[Thumb - ei2.jpg]

[Thumb - ei3.jpg]


 
   
Made in nl
[MOD]
Indomitable Hell Rider of Glorious Renown






102nd Expeditionary Fleet

Yeah, was thinking of rebooting the thread once they started releasing new minis again post Salute.

Be ash and cinder forevermore!

V - 11 | T - 3 | 敗 - 40

DakkaDakka | Where you thank the mods for baning you! 
   
Made in gb
[DCM]
Decrepit Dakkanaut




UK

don't forget the email/domain issues that mean some questions and 'where's my order' are still not getting through to them

 
   
Made in eg
[MOD]
Keeper of the Adeptus Arbites Flame






Cairo, Egypt

 OrlandotheTechnicoloured wrote:
don't forget the email/domain issues that mean some questions and 'where's my order' are still not getting through to them


Good point, here's the relevant part:



WHAT DO I DO IF I HAVE AN ISSUE?

If you have already talked to me via bwartemis@gmail.com, bump it. It'll save time and the information is already there.
(please make sure it isn't in all caps, or have giant photos attached etc. I'll still get it but it'll take a few days to dig it out of spam)

If you haven't already talked to me then please email Sal at MrsHFMinis@hotmail.com
This will allow Sal to collate the info while I'm busy prepping for Salute and then I can resolve your issue more quickly.

Sal is also currently handling the Hasslefree FB page (although you may also get a random answer from me).

 
   
Made in us
Decrepit Dakkanaut






They've always been known for their zaftig occasionally scantily clad figs (and I've appreciated some of the designs over the years) but when did they start going full monty on every mini with complete nudes?

   
Made in us
Member of the Malleus






 warboss wrote:
They've always been known for their zaftig occasionally scantily clad figs (and I've appreciated some of the designs over the years) but when did they start going full monty on every mini with complete nudes?

Seems to be the way he works. Nude ->clothed ->conversion. People always seemed to want the nudes either to paint or as sculpting blanks so they started selling them more.

   
Made in de
Poisonous Tomb Scorpion






 Taarnak wrote:
 warboss wrote:
They've always been known for their zaftig occasionally scantily clad figs (and I've appreciated some of the designs over the years) but when did they start going full monty on every mini with complete nudes?

Seems to be the way he works. Nude ->clothed ->conversion. People always seemed to want the nudes either to paint or as sculpting blanks so they started selling them more.


Seems like a good approach to me. They get more mileage out of a single sculpt and more people get the model they want. Win-win.

Nehekhara lives! Sort of! 
   
Made in de
Experienced Maneater






Glad they are back on their feet again.
Might even oder from them again after going through a Paypal refund with them, because e-mails weren't answered at all for months.
Still lost money because of falling exchange rates :(



 
   
Made in de
Poisonous Tomb Scorpion






I wouldn't be so quick to consider them "back on their feet", personally. I placed my current order over four months ago and they are maybe starting to sort it out now. Which I guess is still better than the previous order which I had to wait 11 months on, with plenty of communication attempts that went unanswered.

That said, I do hope they get everything back in order and things go smoother in the future.

Nehekhara lives! Sort of! 
   
 
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