Hasslefree News & Rumors Thread

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**BrookM**

Halloween sale, use code HALLOWEEN2020 for 20% off. Sale runs until 2nd of November or later and all orders placed before that date will not be shipped out until after that date. Spend 70 quid or more and you get a goodie bag with candy and their Halloween mini.

For those still waiting on their orders..

Right, due to lockdown affecting supply chains and my personal health we've been unable to properly reboot the business this year. It's been a pain for all involved.

However, we have made great strides lately, despite the restrictions.

This closure is allowing me to catch up on paperwork etc. and be ready for the supply chain to catch up (We have placed substantial orders with our suppliers so should be in good stock and also have new releases post sale)

However, there are also some outstanding issues awaiting either the supply chain to catch up or another fix of some kind. I will be contacting you within the next 24hrs about these.

If you do not get that contact from me, please email me on the below address. Mark it 'Urgent', as we consider any outstanding issues at this point of highest priority.

In fact, If you have any issues, no matter how old or how small, please email me on bwartemis@gmail.com

(not the domain address and please don't reply to this newsletter)

From Monday onwards I will get back to you within 48hrs (barring weekends) - GUARANTEED!

Hopefully those still waiting on their order(s) will finally get the stuff and get some closure.

**Soul Samurai**

It's unfortunate that they've been having so much trouble, but I'm glad tonhear that it sounds like they're getting back on top of things.

**Carlovonsexron**

Same- I've only ordered from them a few times, but I like the idea of them.

They, and really I mean Artimis had a lot of bad things happen to him (chronic injury with multiple failed surgeries to address, along with a divorce IIRC along with the kick starter stress on top of the regular job)

I've been hoping they would finally pull through and get back on top of things.

**BrookM**

Have put in a small order, don't have a lot of money to spend right now and a lot of the models I would like are still only available as expensive resins.

**Coenus Scaldingus**

Worth noting the newsletter also contains a warning that the region they're in may be in an severe corona-lockdown for another week after the promotion (i.e. after the 2nd of November), so there could be more of a delay than usual (whatever usual means these days).

Would love to hear if some of the people still waiting for A) products, and B) replies will get them in the given time period when reaching out to the email address posted above. I'd love to be assured Hasslefree has their stuff sorted out, both for them and for the customers involved.

**Ian Sturrock**

I've sent them an URGENT-marked email to remind them about my order from March, and asked for the 20% off to be applied to it. Not heard back yet but I only sent it a day or so back.

**BrookM**

From Facebook:

Covid, here we go again.

Wales is officially in a ‘firebreak’ lockdown. The retail unit is near Caerphilly.

Since the first lockdown in March, Dameon has mostly been living at the unit and it’s exhausting as well as not being the best environment for mental and physical health. We had been muddling through with one part-time staff member coming in but that may even be in doubt during the ‘firebreak’.

Postal runs are still slow and delayed, we use a local post office to drop orders off at and that has closed now a number of times due to staff self-isolating and awaiting test results. This has meant a longer run into Caerphilly to drop orders off at a larger post office. As Dameon doesn’t drive this again means we are reliant on friends/family to pick up/drop off.

Restocks are also relying on contract casters being able to work with the social distancing and their staff delays due to Covid.

We are still here, still mega-stressed and like a lot of small companies we wonder about how we can keep changing interventions to keep going.

Thankyou to everyone who is still supporting us through this chaos.

**Coenus Scaldingus**

Placed an order; let's see how long it will take to arrive (or indeed: be sent).

Nothing that I need urgently, as although one figure will be painted up as a gift, it will probably take months if not years before I can visit the intended recipient of said gift with the current state of the world.

Ended up including the two kitties from their Kickstarter as the basis for some Necromunda Phyrr Cats - quite the exciting race to see which arrives first: these ones, or any that FW can be bothered to make...

**BrookM**

From the newsletter:

No Mail until 9th November!

This newsletter is a re-issue, but with the new information patched in. Wales has been put under a temporary Coronavirus 'firebreak' until the 9th November. As such we are staying closed for mail until then.
That is the only change for now. We will keep you informed. I 'am' allowed to travel into work alone so I will stil be answering emails and solving oustanding issues when I am at the warehouse.

Thanks

Arty.

**Coenus Scaldingus**

Now confirmation that the sale is extended for a week, as no mail can go out until the 9th of November due to new corona-restrictions.

Edit: wow, 6 seconds too late!

**Ian Sturrock**

Well I mailed them 8 days ago, marked "Urgent", asking about my order from March... still nothing. :(

**Ian Sturrock**

No email back yet but my order arrived yesterday, along with lots of freebies!

**Soul Samurai**

Ian Sturrock wrote:
No email back yet but my order arrived yesterday, along with lots of freebies!

I'm glad to hear that!

**Coenus Scaldingus**

Ian Sturrock wrote:
No email back yet but my order arrived yesterday, along with lots of freebies!

That's good to hear! (/read.) Guess they might be batch-processing orders, and you might hear back when they're batch-processing the email side of things later, or maybe they're just prioritizing getting the orders out - and to be fair, given the choice of receiving either, I presume most people prefer the products over an email saying they'll get their products.

**OrlandotheTechnicoloured**

From facebook, no sure if anybody here needs help on either project, but if you do or know somebody who does here I is....

Hasslefree

Sally here:

Evening folks. Lockdown again
Time to talk Kickstarters:

1: The final castings of Artemis 2.0 shipped a few weeks ago.

2: The Matt Dixon Kickstarter is almost sorted, there are a few that seems to be hanging around due to various things but Dameon is going to pass everything that’s left over to me in the next few days to tie up the loose ends.

As it currently stands I have had zero access to either the backer report or email conversations on the KS site for the duration of the project as Dameon had dealt with it all. There are some backers who have already approached me direct and as soon as I get the login details I will post an update with my email details so that I can resolve the last remaining niggles and get the project ‘put to bed’.

The email that I am using for the KS enquiries is separate to my usual HF one so that I can keep things separate and organised. It’s
LibbytheaxeATyahooDOTcoDOTuk.

If you have an outstanding Matt Dixon KS issue then please contact me there, anytime from now is fine. I will be collating Info to then pass to Dameon to ship. If needed I will book a few days off and drive down to Wales and pack/post them myself as I need everyone happy so we can move on.

Can I ask that if you see anyone who is querying the project that you direct them to this post or to my email above.

Thankyou to everyone who had been patient, we appreciate it.

**BrookM**

Latest newsletter:

Halloween Fulfillment

Allo Everyone

Just a quick update to let everyone know that Halloween Fulfillment is well underway and we are scheduled to have 95% of the orders out by end of this week. Hundreds have already gone (Despatch notifications are manual and I've been doing them in big clumps to save some time).

The last 5% have either been contacted or are being contacted (I never like saying 100% because mistakes happen, inventory errors, resin breakages etc. etc. plus we do get people not filling their addresses out correctly and the like)..

This newsletter is mostly because we have had a number of messages wondering why their order, placed while we were closed until the 9th November, hasn't shown up, so this will be an easy link to point them at *grin*

Thank you to the 'many' hundreds of people who made orders while we had a rest. We love the business but we did come back to work to a gigantic stack of orders, and due to the sale they were larger and more varied than the usual.

We are very much hoping that by the weekend we will have every single order sorted or the individual will know why and when it's due. Feels pretty good to say that after the last year

Newsletter again on Friday with a new update!

Arty.

**NH Gunsmith**

Ehhhhhh. Gonna give it another half a year to see if they have sorted themselves out before chancing another order with them.

**warboss**

I just want one fig in my case so it's not worth the shipping even if it was listed as in stock (which it isn't). :(

**BrookM**

Quite unexpectedly my order came in yesterday afternoon, with the dispatch email coming in a few hours later.

**Coenus Scaldingus**

No extreme timewarp shenanigans for me, but I did receive a shipping notification around midnight yesterday for my order placed during the recent sale. So they're clearly getting through them, and possibly working around the clock too...

**Lucas Blackwolf**

Following this with reserved optimism; I wanted to place my first order recently, but will wait a little bit for them to catch up ... And hope my order doesn't get stuck at Dover in the brexit debacle ...

**Ktulhut**

Still no sign of my order from June, and contacting them (or rather, getting a reply) has been next to impossible. Had to take it up with Paypal.

**KidCthulhu**

My last order with them was back in July and there wasn't an issue. I decided to chance another order yesterday, so fingers crossed.

**warboss**

If anyone has a spare Reman Halfling Minimus figure, I'd be willing to trade for/buy it.

**KidCthulhu**

I just got a shipping dispatch email for my order from December 9th

**warboss**

KidCthulhu wrote:
I just got a shipping dispatch email for my order from December 9th

2019 or 2020?

**KidCthulhu**

warboss wrote:
2019 or 2020?

2020, believe it or not.

**Ktulhut**

A week after escalating my claim with PayPal, I finally received a shipping notice for my June order.

**warboss**

Don't release it until you actually get it.

**Ktulhut**

warboss wrote:
Don't release it until you actually get it.

Yup. Fingers crossed for a few extras in with the order when/if it gets to me, it'd go a fair ways towards making me less salty about the whole thing.