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Made in us
5th God of Chaos! (Yea'rly!)




The Great State of Texas

Little lord Fauntleroy wrote:
Frazzled wrote:
It doesn't help that I'm usually carrying around a few stone tipped throwing spears, just in case (call me a traditionalist-mammoth will shine again!). have a flashback and the giant plastic marine fails his neanderthal close combat weapon save...


Still a fan of Stone tipped spears I see ? I prefer Iron mysef, but to each his own !

Hey if stone tipped spears were good enough for dad, they're good enough for me!

-"Wait a minute.....who is that Frazz is talking to in the gallery? Hmmm something is going on here.....Oh.... it seems there is some dispute over video taping of some sort......Frazz is really upset now..........wait a minute......whats he go there.......is it? Can it be?....Frazz has just unleashed his hidden weiner dog from his mini bag, while quoting shakespeares "Let slip the dogs the war!!" GG
-"Don't mind Frazzled. He's just Dakka's crazy old dude locked in the attic. He's harmless. Mostly."
-TBone the Magnificent 1999-2014, Long Live the King!
 
   
Made in gb
Fixture of Dakka




Manchester UK

Stone-tipped is better for home defence too.

 Cheesecat wrote:
 purplefood wrote:
I find myself agreeing with Albatross far too often these days...

I almost always agree with Albatross, I can't see why anyone wouldn't.


 Crazy_Carnifex wrote:

Okay, so the male version of "Cougar" is now officially "Albatross".
 
   
Made in ca
Cackling Chaos Conscript





Northern BC

Kanluwen wrote:But Vile...can you really expect to be remembered at what (essentially) is the fast food job of the hobby world?

That's the issue here. People seem to have problems with "not being remembered" or "hassled" at a corporate chain...but it's a minimum wage job, not a family business like your Sentry Box or Imperial Hobbies sound to be.


Hey, Kanluwen, sorry it took so long to get back to this... been a busy week and I've finally got a chance to get back on...

Anyway, to the topic at hand, I remember going into the first GW that opened up in Vancouver, BC, in 1991 (shortly before we moved north). In the few months we went there, we were recognized and dealt with quite nicely. The manager at the time always greeted me by first name, and took me downstairs in there Gastown store to show me the huge Mighty Empires map/campaign they were doing. When he found out we were moving, he offered (against company policy) to do mail orders for us, which he did right up to his removal...

Sadly, as you now point out, GWs have become a "fast food" chain. But even there, should you not try to get to know your customers, and adjust to the regulars accordingly. If you do, you become something more than "just a chain." Because quite frankly, I'll go to the place where I get treated politely on a regular basis. Despite the plethora of discount online web stores, Sentry Box gets most of my mail order business because of the way I've been treated. Imagine if GW could learn that idea...

-Vilegrimm
   
Made in us
Ollanius Pius - Savior of the Emperor






Gathering the Informations.

See, but therein you're dealing with a manager(potentially the most stable position in a GW franchise) rather than a redshirt/register monkey.

My whole point in that comment was that people seem to recognize that redshirts have a high turnover--but for some reason expect the outgoing redshirt to pass the word on to the new staff about their preferences.
   
Made in gb
Tzeentch Aspiring Sorcerer Riding a Disc





staffordshire england

They offered me coffee and a biscuit, the other day.
I only went in to keep warm, and look at grots.
Then I asked them if they'ed heard anything about all these C+d letters. Then I said people were getting fed up with GW and were boycotting their stuff.

dunno if I'll get coffee and biccies again



Its hard to be awesome, when your playing with little plastic men.
Welcome to Fantasy 40k

If you think your important, in the great scheme of things. Do the water test.

Put your hands in a bucket of warm water,
then pull them out fast. The size of the hole shows how important you are.
I think we should roll some dice, to see if we should roll some dice, To decide if all this dice rolling is good for the game.
 
   
Made in ca
Cackling Chaos Conscript





Northern BC

Kanluwen wrote:See, but therein you're dealing with a manager(potentially the most stable position in a GW franchise) rather than a redshirt/register monkey.

My whole point in that comment was that people seem to recognize that redshirts have a high turnover--but for some reason expect the outgoing redshirt to pass the word on to the new staff about their preferences.



See, I would find no problem with a new redshirt approaching me asking about preferences, etc. It's when the same person approaches me with the same pitch when I'm an obvious regular that would start to irk, and tell them politely to leave me alone, and I'll ask for help when I need some.

It's kind of like this... again from personal experience:

Last year, my wife and I happened to hit the "local" games store for the "worldwide" RPG day. As we were browsing the D&D books, the fellow manning the freebies table came over to us:
him: "Hello! Do either of you know someone who plays RPGs?"
me: "Yes, both of us do." (granted, we are both in our 40s, so look out of place for some folks)
him: "Well, what games do you play?"
me: "We've played D&D since 2nd edition, Deadlands, Hell on Earth, Paranoia, Noir, GURPS..."
him: "Well, you're my new best friends! Come look at this stuff!..."
At which point we went over to the table and he gave us a spiel on the product being handed out (and a lot of the product). Here was an (obviously) experienced seller who, while he didn't know us, politely got our attention and drew us into his pitch, which we enjoyed and came out of by buying more than we thought we would.

Compare with this:
About 4 years ago, while down in Abbotsford we went to the local games store there (Wiser's). We entered, said hello to the persons behind the till, and started browsing. I headed further into the store, and my wife picked up a box of Chaos Marines for me and went to pay. The young fellow behind the till rang the sale up, then brought out a "Welcome to the GW Hobby!" pamphlet and said to her:
him: "Here, I'll give you a pamphlet."
her: "No, thanks."
him: "But it's free."
her: "No thanks."
him: "But it will tell you all about the GW Hobby."
her: "I don't need it."
him: "It's no problem..."
her: "Look... my husband has an 18,000 pt. Chaos Marine army, and I have a 4,000 pt. Imperial Guard force."
him: "You're right. You don't need this."

At which point, after the sale was through, the young fellow took us to the back area to show off their gaming area, including a room you could reserve for gaming with your buddies. We chuckled about it afterwards (we're usually pretty laid back), but I can see how some people would become annoyed. Rather than approach and see if my wife played or not, he automatically assumed she knew nothing about the game. Of course, she has had more than one of these encounters before, but they're getting less and less.

So in the end, it should not matter if you're experienced or not. How you approach people makes a big difference, and a new redshirt can still do well enough if they gauge the reactions of their customer. When you think of it, where do the new Managers come from? I know in Vancouver, it was a redshirt that was promoted up the first time, so obviously they can learn something...

-Vilegrimm
   
Made in us
Ollanius Pius - Savior of the Emperor






Gathering the Informations.

See, in that second case I'd have just said "I already play, but thanks" and you save yourself some irritation

Yeah. Getting asked repeatedly, especially if you're a regular and the redshirts know you would probably get frustrating. As it is...I don't think it's one of those things really worth getting worked up over, either way.
   
 
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