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Correct, from a gaming locale standpoint MM has pretty much ceased to exist. But it still sells at a hefty discount, and does a healthy business, so it counts from a competitive business standpoint.

Noir wrote:

UsdiThunder wrote:

Yes the FLGS should always give good customer service to the customers even on a bad day. But if you come in as a customer with a chip on your shoulder then what do you expect in return?

Good polite customer service, no matter the mood I'm in. The store is selling goods, they don't have the option to be rude in return, not if they what are money. Thats how ALL stores work.

While a staff member should always be polite and courteous, this does not extend to accepting abusive, bullying or combative behaviour.

In my country, I heard stories of Yugioh players buying single cards online for cheap and selling them inside the FLGS without permission of the owner. This kind of practice hurt the store because players stop buying boosters. Then with the time, the store owner put rules that players should sell their cards outside the store.

Kaldor wrote:

Noir wrote:

UsdiThunder wrote:

Yes the FLGS should always give good customer service to the customers even on a bad day. But if you come in as a customer with a chip on your shoulder then what do you expect in return?

Good polite customer service, no matter the mood I'm in. The store is selling goods, they don't have the option to be rude in return, not if they what are money. Thats how ALL stores work.

While a staff member should always be polite and courteous, this does not extend to accepting abusive, bullying or combative behaviour.

Then you POLITELY yes POLITELY ask them to leave, and if the don't call the cop to have them removed. But, you never are rude too them, it reflects badly on store. People who can't handle that, should find a job there don't have to work with customer period.

The place I play warmahordes and the occasional game of magic and 40k at makes it's money in magic which doesn't really lose to online stores, so I feel they're safe.
As long as your FLGS have a means of making money (mine is a comic/magic/model/boardgame shop), they'll manage to stay open.

The more stuff you have, the more space you need, the more resources you consume and more work.

Balance to make more money.

I enjoy shopping in GW stores the most, but frankly the prices are too high compared to my FLGS, so i shop there 95% of the time (20% off GW is good!), and they dont try and make me buy every single paintbrush modelling tool and a random model that has that colour on it

The only thing I will buy in GW stores is their exclusive products. Not all of them, just a few.