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We trade, we buy them for cheaper on Ebay, or we just copy them.

Did he just admit to recasting bits in a letter to GW?

To be honest, asides from the spelling mistakes, his letter has been layed out so poorly that I doubt even the goons at GW who go through this stuff will spare it more than a passing glance. While he has valid points, he'll never get anywhere if he cannot conduct himself in a formal manner and communicate his thoughts and feelings in professional style.

I agree with some points except for bits and WD.

Darkvoidof40k wrote:To be honest, asides from the spelling mistakes, his letter has been layed out so poorly that I doubt even the goons at GW who go through this stuff will spare it more than a passing glance. While he has valid points, he'll never get anywhere if he cannot conduct himself in a formal manner and communicate his thoughts and feelings in professional style.

Just because he cannot express himself properly doe not make his points any less valid.

Whilst I disagree with the "bezerker" style of writing, 99% of what is said is true and needs to be said, as GW have their heads so far up their own arses it's just unreal. If you want to see how to conduct a coherent rant that hits it right out of the park just go get CM Punk.

Even I will say that the grammar is poor.

1) Teething problems. You expect some problems when a company starts a new range, and from what I have seen and heard in my Local GW the majority of people are happy.

2) I can understand GW not letting non-GW models in the store, you would not eat a Big mac in Burger king would you? Why should war-gaming be any different.

3) Yeah it is not that good and a bit of a rip off, but it is aimed more at the younger war-gamers.

4) It would be nice to be able to buy more bits from GW, but so would being able to teleport.

5) Most of the things in the FAQ just need people to use common sense and a brain.

6) Can't comment I'm not sure what 'ard boyz is.

Its the none GW models that annoys me the most.

My club plays out of warhammer world and we had a core of historical gamers who used GW's rule sets, because of how GW treated them they left and went elsewhere.

I want the 30 seconds of my life back that you stole by having me read it. Where can I send the bill?

That letter was nothing short of being rude.

I hope the Games Workshop execs who opened that e-mail delivers it to the appropriate department. They'll find the Deliver key marked Del on their keyboard.

It seems like the average rant post on /tg/, of course I dont know if they're still like this since I was banned during the admin reign of terror

Anyways if I learned one thing, it is that mail complaints to GW is as futile as fixing a car with only rubber toys. Most of their hate mail probably gets redirected to an auto spam folder and deleted promptly. Unless this is a physical letter in which it'll get a glance and tossed in the recycle bin. If someone who actually works there can correct me, please do so.

Just dont buy their stuff, my best policy.

Epic Fail in my opinion on so many levels.

If you are going to write any sort of complaint letter to GW and would like it to be taken seriously or even actually read then you need to:

a) Use a Spell Checker and Grammer Checker.
b) Take the 'emotion' out of it and quote facts.

Just like you walking into a shop and shouting at a member of staff would get you thrown out and not listened to, a letter like this just gets deleted.

I'm sure you are going to read this and toss it in your trash bin...

Sadly I think that if not read for a laugh they'll sling this rant in the bin before they reach the end.

As others have mentioned, a simple spell check goes a long way.

Now, I don't play GW games though I do love my tyranids and my marines I use other rule sets. So I look at this from a business perspective since I am not invested in GW either way.

If my company got this, it would simply be deleted after the first paragraph was read. Even if the points are valid, there seems to be a lack of specific examples, and a lack of evidence that the customer tried to address specific issues (like having received a miscast 'finecast' min, what steps did you take with my company to sort it out before this ranting letter?).

It comes across as immature and won't be taken seriously by anyone with any decision making authority in any company.

When you correspond with a company, especially if you want executive level attention, you have to determine what your goal of the communication is, and then construct the communication so as to achieve your goal. If the goal is to rant and rave, do not expect the communication to be taken seriously. If the goal is to have the company address an issue, ranting and raving does not go far.

CptJake wrote:If the goal is to rant and rave, do not expect the communication to be taken seriously. If the goal is to have the company address an issue, ranting and raving does not go far.

This is the internet! All we know is ranting and raving!

For the love of all that is holy, please do not use text speak (omg) in formal, written communication.

I would like to see what the reply from GW is, in my experience they usaully try to reply to everything.
He has made all the points people have been saying for yonks now, I just hope GW actually adresses them before there customers disappear overnight. That could be a danger with the likes of mantic games coming through and a lot of Historical companies popping up with GW formats and plastic kits on par at half the price ...

That's good for a laugh, but no way to be taken seriously.

Meanwhile in Nottingham, England.

Hmmm, what have we here? A ranting email, apparently from someone that can not even manage use a spelling checker on the same program that he is using to send said email.

Yes, I think we will file this one under deleted items along with all the others. Now what’s for lunch?

The irony of people on dakka complaining about grammar. Most people on Dakka start a new line after every point, which isn't grammattical (lol). He brings up many good points, the chief being bitz sprues. Blind freddy could see it is a good idea to release them and always has been. In regard to what the OP said, it's entirely valid to discount everything he said because of his spelling.... I am now off to Oxford toff school to fnar fnar about the uneducated masses.

If a whole unit of Finecast models melted together there would be pics all over the web. I have to call BS on that.

Bullockist wrote:The irony of people on dakka complaining about grammar. Most people on Dakka.....

Are not sending an angry e-mail to a company/corperation.

Most folks typing into a text box without an organic spell check/grammar check function on Daka are not attempting to communicate with the executives of a large business... You (should) write for your target audience and do so with the goal of your communinication guiding you. The letter in the opening post fails badly in that light.

Look another GW Hater,I bet he still Plays.Also ,Blah,Blah,BlahBlahBlah.You get the idea another Broken record.

col. krazy kenny wrote:Look another GW Hater,I bet he still Plays.Also ,Blah,Blah,BlahBlahBlah.You get the idea another Broken record.

That should be sending a messege, me thinks.

Aye, I would agree with Slarg, whats the point of maoning, from the way they cracked down on moaning on the GW Facebook page they know they have issues - its just up to them to fix it. Moaning gets you no where except a miserable existance...

Funny to read, but i would imagine that's GW's reaction as well. Hard to take someone seriously that can't take their own writing serious either.

It's a pity, really, because immature rants like the one in the OP take away weight from geniunely well-spoken and valid complaints.

I liked the letter and well done for sending it! I wrote a letter to Jervis politely raising my concerns and lo and behold three and a half weeks later I got a reply! Now I'd like to tell you all that the letter answered my points but alas it didn't. All it was was a stock reply letter thanking me for taking the time to write aand ends with Jervis thanking me and saying its always good to hear what is happening in the melting pot that is the hobby. I think I see a pattern here as I wrote to him 3 years ago and got the same letter, so I'd say to anyone; send GW a letter in any format you wish as they are ignoring the polite ones also.

'He's fallen in the water!'

Slipstream wrote:

'He's fallen in the water!'

Was that a Goon Show reference?

mikhaila wrote:

theQuanz wrote:Guys, I think he is angry.
Wrong...no.

Angry...probably.

Wrong..yes. In that he's wasting his time if he wants anyone to read his rant. If you insult someone, don't expect them to care enough to read through your angry rant.

Angry, sure. But I'm confused, since it's not like this stuff all occurred at once, did he just have some nerd rage epiphany one morning and decide to go on a rampage?

GW stopped reading this after the first 2 sentences. People letters like this is the "reason" GW doesn't listen to its customers. Stop sending in garbage like this and ruining it for all the other customers who have valid points.

Sometimes when you try to show someone how smart you are you end up looking dumb!

Kanluwen wrote:I like how he started off by spelling "You're" wrong and went on ranting from there.

I'm not gonna dissect the rant-letter, but I seriously question the common sense/intelligence/sanity of anyone who would leave models in a trunk during the summer...