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blackforge wrote:
If you aren't a store regular or I don't know you, I'd probably have you open the starter set in the store.

And the person buying it would tell you to feth off?

And as already mentioned, in the UK you can return goods after opening them anyway so it is a totally pointless gambit on behalf of the GW staffer.

blackforge wrote:


If you aren't a store regular or I don't know you, I'd probably have you open the starter set in the store.

Yeah, because that leaves a good first impression on this new gamer you've potentially just acquired...

 Grimtuff wrote:

blackforge wrote:


If you aren't a store regular or I don't know you, I'd probably have you open the starter set in the store.

Yeah, because that leaves a good first impression on this new gamer you've potentially just acquired...

Or maybe he wants to keep his job.

 SilverMK2 wrote:

blackforge wrote:
If you aren't a store regular or I don't know you, I'd probably have you open the starter set in the store.

And the person buying it would tell you to feth off?

And as already mentioned, in the UK you can return goods after opening them anyway so it is a totally pointless gambit on behalf of the GW staffer.

Luckily, I'm not in the UK. I would kindly ask them to open the package in the store for the very reason posted before. If they said no, there wouldn't be anything I could do. Simple as that. I must be lucky in that we usually don't have that kind of person come into the store.

blackforge wrote:
If you aren't a store regular or I don't know you, I'd probably have you open the starter set in the store.

And then I say "nope, no thanks". And you either give me the voucher, or get a false advertising (which is illegal, btw) complaint and a call to GW management about you.

They cant force you to open the set . And GW's own refund policy is a no quibble exchange for any unopened kits .

So following GW's own rules i can take a friend in buy dark vengeance get our 2x £10 voucher then within the stated time frame return it and use the amount from d.v plus one ( maybe both ? ) vouchers aswell to buy what ever else i would want .

Not that i would its far easier and cheaper to just order from dark sphere or go 3 doors down from my local gw and buy stuff from the comic shop that has a 10% discount plus i dont have to talk a tramp into pretending to be a friend .

blackforge wrote:
Luckily, I'm not in the UK.

Yay for having few rights and protections!

blackforge wrote:

 SilverMK2 wrote:

blackforge wrote:
If you aren't a store regular or I don't know you, I'd probably have you open the starter set in the store.

And the person buying it would tell you to feth off?

And as already mentioned, in the UK you can return goods after opening them anyway so it is a totally pointless gambit on behalf of the GW staffer.

Luckily, I'm not in the UK. I would kindly ask them to open the package in the store for the very reason posted before. If they said no, there wouldn't be anything I could do. Simple as that. I must be lucky in that we usually don't have that kind of person come into the store.

If you do this and the customer becomes angry and complains to corporate, would corporate have your back? Or would they be upset that you are antagonizing a (potentially new) customer? I guess I am curious if this sort of gamble is "worth it" in the eyes of the company or if this is more a matter of a manager trying to micromanage problems that are not really problems.

Related question: When these vouchers are redeemed, does your store receive the full value of credit towards your sales numbers? If the answer is yes, then I fail to see any problem whatsoever. If people score some "free" vouchers by returning a starter set but redeem those vouchers in your store then your store is still coming out ahead in terms of sales.

Yeah head office would give you a kick up the arse for being a numpty .and yeah they would go towards your daily budget as they would count as income.

 SilverMK2 wrote:

blackforge wrote:
If you aren't a store regular or I don't know you, I'd probably have you open the starter set in the store.

And the person buying it would tell you to feth off?

And as already mentioned, in the UK you can return goods after opening them anyway so it is a totally pointless gambit on behalf of the GW staffer.

You can only return them if they're faulty, not as described or doesn't do what it's supposed to do. You can't just return them because you don't want them any more. If a store is letting you return stuff for no reason, it's because it's a store policy, NOT because they have to do it by law.

I don't know if there's any country that lets you (by law) return stuff just for the hell of it.

 CURNOW wrote:
...and yeah they would go towards your daily budget as they would count as income.

Depends on how GW account for vouchers internally. For one company I used to work for, redeemed gift vouchers didn't count towards daily totals as they were already counted at the time the voucher was purchased. So gift vouchers handed out in a promotion like this wouldn't count at all.



Pricing quibbles aside, it is good to see GW apparently making an effort to try to get people in store again.

AllSeeingSkink wrote:

 SilverMK2 wrote:

blackforge wrote:
If you aren't a store regular or I don't know you, I'd probably have you open the starter set in the store.

And the person buying it would tell you to feth off?

And as already mentioned, in the UK you can return goods after opening them anyway so it is a totally pointless gambit on behalf of the GW staffer.

You can only return them if they're faulty, not as described or doesn't do what it's supposed to do. You can't just return them because you don't want them any more. If a store is letting you return stuff for no reason, it's because it's a store policy, NOT because they have to do it by law.

I don't know if there's any country that lets you (by law) return stuff just for the hell of it.

The entire United States? You can always return a product simply because you don't like it. That's a basic fact of retail.

I mean when I worked at Starbucks, I had people return their fething DRINKS because they didn't like them. There is nothing preventing anyone from returning a DV box for the lulz and GW is legally required to give you your money back.

 McNinja wrote:

The entire United States? You can always return a product simply because you don't like it. That's a basic fact of retail.

It's common practice, and good customer service, but not actually required by law in the US, UK or here in Oz. It's entirely up to the store (or their corporate head office) whether they choose to allow it or not.

 McNinja wrote:

AllSeeingSkink wrote:

 SilverMK2 wrote:

blackforge wrote:
If you aren't a store regular or I don't know you, I'd probably have you open the starter set in the store.

And the person buying it would tell you to feth off?

And as already mentioned, in the UK you can return goods after opening them anyway so it is a totally pointless gambit on behalf of the GW staffer.

You can only return them if they're faulty, not as described or doesn't do what it's supposed to do. You can't just return them because you don't want them any more. If a store is letting you return stuff for no reason, it's because it's a store policy, NOT because they have to do it by law.

I don't know if there's any country that lets you (by law) return stuff just for the hell of it.

The entire United States? You can always return a product simply because you don't like it. That's a basic fact of retail.

I mean when I worked at Starbucks, I had people return their fething DRINKS because they didn't like them. There is nothing preventing anyone from returning a DV box for the lulz and GW is legally required to give you your money back.

As far as I'm aware no states in the USA require a store to give you returns. It's at the discretion of the individual store. Though some states you will have to offer a refund if there was no refund policy clearly displayed when the item was purchased (ie. If it says "no refunds" at the counter then they don't have to offer you a refund, if there was no such sign, they do... but that's only certain states).

Of course in the USA a lot of stores (if not most?) just allow you to return goods because they know customers are less likely to come back if they've been burnt.

But if a store owner thinks you are abusing their good will in allowing you to refund items simply because you changed your mind, they can make a policy that prevents it. There's no law saying they MUST give a refund for no reason.

I think the real question is why go to such trouble? Like others have mentioned, buying at a discounter will net you almost as much if not more in savings.

It is a decent move by GW but really its too small to have an impact. Once a (actual) new player sees that $15 buys only half of a singe character model GW will lose most of the good will they just gained.

 NinthMusketeer wrote:
. Once a (actual) new player sees that $15 buys only half of a singe character model GW will lose most of the good will they just gained.

I don't think so. That's still a half-price character model.

Anyone with serious issues about GW's prices isn't likely to be buying starter sets from GW stores anyway.

That is in and of itself a problem.

This promotion is tiny, but it is a step in the right direction. So are the bundle boxed deals. But these are baby steps. Really really small baby steps. And to torture this analogy a little bit more, the baby then has to scale a massive wall that is GW's barrier to entry.

That barrier to entry remains their prices. With each new release they shift upwards, and it is getting more and more costly to get an army up and running.

GW can bring in all the voucher promos, bring a friend to work promos, bundle deals and re-done specialist games and it won't amount to anything if the sticker shock of seeing a single-frame plastic character scares them away from the game completely.

I don't know, is the promotion really intended to appeal to the new customer, or is it intended to appeal to the existing customers? To me it looks like nothing more than "we'll give you $15 to do our advertising for us", with the $15 to the new customer only there to be another thing for the current customer to use in their sales pitch. So yeah, that barrier to entry is still a problem, but I bet they're counting on their existing customers arguing that it's no big deal (honestly or not) so they can claim their $15.

AllSeeingSkink wrote:

 SilverMK2 wrote:

blackforge wrote:
If you aren't a store regular or I don't know you, I'd probably have you open the starter set in the store.

And the person buying it would tell you to feth off?

And as already mentioned, in the UK you can return goods after opening them anyway so it is a totally pointless gambit on behalf of the GW staffer.

You can only return them if they're faulty, not as described or doesn't do what it's supposed to do. You can't just return them because you don't want them any more. If a store is letting you return stuff for no reason, it's because it's a store policy, NOT because they have to do it by law.

I don't know if there's any country that lets you (by law) return stuff just for the hell of it.

The Consumer Rights Act says that:
- goods must be of satisfactory quality, based on what a reasonable person would expect, taking into account the price
- must be fit for purpose. If the consumer has a particular purpose in mind, he or she should make that clear
- must meet the expectations of the consumer

"Hi, I just bought this and unfortunately it doea not meet my expectations; I would therefore like a refund please"

 SilverMK2 wrote:

AllSeeingSkink wrote:

 SilverMK2 wrote:

blackforge wrote:
If you aren't a store regular or I don't know you, I'd probably have you open the starter set in the store.

And the person buying it would tell you to feth off?

And as already mentioned, in the UK you can return goods after opening them anyway so it is a totally pointless gambit on behalf of the GW staffer.

You can only return them if they're faulty, not as described or doesn't do what it's supposed to do. You can't just return them because you don't want them any more. If a store is letting you return stuff for no reason, it's because it's a store policy, NOT because they have to do it by law.

I don't know if there's any country that lets you (by law) return stuff just for the hell of it.

The Consumer Rights Act says that:
- goods must be of satisfactory quality, based on what a reasonable person would expect, taking into account the price
- must be fit for purpose. If the consumer has a particular purpose in mind, he or she should make that clear
- must meet the expectations of the consumer

"Hi, I just bought this and unfortunately it doea not meet my expectations; I would therefore like a refund please"

Um..that would be legal expectations of it being fit for purpose not that you dont like the detail of the figures pr decided you want to change armys due to your local meta . Its all doesn't matter any way as their own refund policy that is extra to your statutory rights in the uk says this ...

They couldn't stop you returning the item without returning the voucher too unless that is stated in the t&c's. If it isn't, you can return it. Bear in mind though, that your statutory rights don't protect you in this, so if the manager knew what you were up too they could refuse the refund. Going through customer services would probably get that decision over turned, but then you've got the ball ache of all that for £10. CS probably wouldn't argue, a misbegotten £10 voucher represents about a 50p loss.

 Kanluwen wrote:

And I have a feeling that the first time someone tries the crap like Curnow was suggesting(buying a starter set, returning it later and using the gift cards), managers will start having people open the boxes there.

If they've got any smarts they can note on the receipt that the purchase included 2 vouchers, and any returns would require return of the vouchers too.

 JamesY wrote:
They couldn't stop you returning the item without returning the voucher too unless that is stated in the t&c's. If it isn't, you can return it. Bear in mind though, that your statutory rights don't protect you in this, so if the manager knew what you were up too they could refuse the refund. Going through customer services would probably get that decision over turned, but then you've got the ball ache of all that for £10. CS probably wouldn't argue, a misbegotten £10 voucher represents about a 50p loss.

Indeed, that's the thing. The receipt will note a "£10 voucher x2 promotion" and the receipt is necessary for a refund.

Quite frankly seeing this sort of discussion rage is probably the reason why the offers and sales dried up in the first place.

Like the easy enough to understand rules GW publish, there's always some chancer trying to game the system for benefit.

CURNOW (and his imaginary tramp friend); AoS may not be the game you wanted, but it is the game you deserve.

 SilverMK2 wrote:

blackforge wrote:
If you aren't a store regular or I don't know you, I'd probably have you open the starter set in the store.

And the person buying it would tell you to feth off?

And as already mentioned, in the UK you can return goods after opening them anyway so it is a totally pointless gambit on behalf of the GW staffer.

actually while stores often let you return stuff for 'change of mind' they have no legal obligation to do so for in store purchaces (they do online) so managers could, if they wanted to, say no returning starter sets

Asking me to open in loco just to make sure "I'm not up to shady practices" would mean losing most of the players I know right off the bat.

So... no.

GW have a very relaxed return policy. It doesn't need to be sealed for most stores to accept it back.

Am I missing something, or is there a lack of Hobbit in this offer?

 Buttery Commissar wrote:
GW have a very relaxed return policy. It doesn't need to be sealed for most stores to accept it back.

Am I missing something, or is there a lack of Hobbit in this offer?

I thought Hobbit was going web-only (as well as dying on its arse), which would make it difficult to buy in-store

Thats on the t&c's on the back of the voucher it can only be used to purchase hobbit products lol

As a person who's primary profession has been retail management for the last decade and who has actually worked for GW recently, I can tell you that most (all) managers couldn't care less if you make a return after grabbing the coups, especially if you just wanted to exchange for something else. Just do the right thing and make sure the box is in sellable condition (I.e. Unopened). Not a requirement, just courteous!