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oni wrote: So as the title says, I bought the Sector Imperialis gameboard and I’m having some issues. I wanted gauge the situation by getting feedback from other people who bought this product. I’m curious if others have experienced the same things.
Here are my issues:
1. The three T section tiles are covered in oil. I suspect that this is mold release, but there’s a ton of it all over these tiles. They look like they’ve been gloss coated. I can barely handle them they’re so heavily coated in oil. The straight sections are fine.
2. The T sections aren’t 24”x24”. They’re actually 24”x23-7/8”.
3. I didn’t get any clips to hold the table together.
4. All of the tiles are warped. Now, this wouldn’t be an issue if I would have gotten some clips to hold things together. I have clips from my original RoBG, but they don’t work with the Sector Imperialis tiles.
5. The clip slots on the T sections are shallow, but the material is too thin for the original RoBG clips to grab and hold them. The clip slots in the straight sections are so deep that the original RoBG clips aren’t tall enough to even touch the plastic.
6. Because of 2 through 5 I cannot use the Sector Imperialis tiles with my original RoBG.
Has anyone else had these issues with the Sector Imperialis gameboard or is it just my luck that I would get a bad one?
I bought the Sector Imperialis gameboard two month ago and hat the same oil stuff on the T tiles. I washed them in the shower tried them and painted them. But mine weren't bent or anything. Please let us know how the ones are.
So common practice on a forum about table-top gaming and the products involved in such is to attack the person upset over their poor experience with a table-top gaming company.
Riiiight. Dakka logic strikes again.
Also, OP, are you just going to re-purpose the shoddy bits or are you just going to chuck them?
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There is a difference between being angry and firm with a company over a shoddy product and being a child about it. I always suggest voicing your displeasure at their product as that is what gets things fixed. Being "too reasonable" and accommodating gets you jack.
Don't yell or hyperventilate but tell them in no uncertain terms that is no resolution that doesn't end with you getting a fixed product.
This message was edited 1 time. Last update was at 2017/11/07 06:44:01
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Kirasu wrote: There is a difference between being angry and firm with a company over a shoddy product and being a child about it. I always suggest voicing your displeasure at their product as that is what gets things fixed. Being "too reasonable" and accommodating gets you jack.
Don't yell or hyperventilate but tell them in no uncertain terms that is no resolution that doesn't end with you getting a fixed product.
That.
And with GW it's even dirt easy since they will make sure you will have fixed product. Hell Forge World even has helped me out when *I* screwed up. They had no requirement to help me out and I didn't expect replacement. I just hoped maybe it would be possible to buy replacement part for vastly inflated price(but still cheaper than buying full set for one tiny piece)
In the end he will get what he paid for and some more. I know I would be happy about his end result. Free stuff!
This message was edited 1 time. Last update was at 2017/11/07 07:40:48
I'm glad they've stepped up the CS game after finecast. Hopefully they learned their lesson there and a checked-over-and-actually-usable board makes it was to you quickly!
So the new Sector Imperialis RoBG arrived last night.
1. The T sections still have a modicum of oil on them, but not so bad that I cannot handle the boards like with the first set. I'm going to try cleaning these in hopes that they'll be fine.
2. The details on the T sections in the new set are much more crisp. There is an immediate and obvious visual difference.
3. One straight section in the new set is so horribly warped that its edges literally bow up such that the very bottom of the warped tile sits higher than the top of the adjacent tiles. It's shaped like a bowl. The other tiles, while not perfect, are acceptable. I can use one of the straight sections from the first set and be good, but if this had gone to another customer they would need a replacement RoBG as well. Quite sad.
Things to note:
1. The brown box that the RoBG comes in has the manufactures name printed on it as well as GW's PO# for the production lot. The boards are then individually numbered. Both of the sets I received came from the same production lot and both have the same issues albeit of differing severity. It seems that this production lot has issues.
2. It's obvious that there are production issues at play here, I'm not entirely ignorant on plastic mold injection. Based on what I've seen, what I believe is happening is that the tiles are being removed from the mold to early. The plastic isn't being given enough time to properly cool and set; hence the warping and some destruction of detail. The oil on the surface may be related to early removal, but it's more likely due to a poor quality polymer. For example, if they're using recycled plastics.
I'm going to follow up with GW and inform them of these points. Hopefully I'll be able to remove the oil, but if it continues to seep out of the plastic additional action will be required on GW's part, but I'll cross that bridge if I get to it. Hopefully they'll get things sorted with the manufacturer.
Azreal13 wrote: No, "behave how you want to behave, just don't be surprised if your behavior causes people to shake their heads when you act like a petulant child."
But enoughs enough, the irony is getting too strong and this is off topic.
I'll leave this tangent with this: You cannot dictate how people will react emotionally to a problem, which is something you seem to be pushing with your previous posts. Thinking that your viewpoint and approach to the world is the only valid one, and that others should modify their behavior to suit your rigid standards is childish.
Stating that someone shouldn't get angry over a problem that you do not share is the height of arrogance. It is their problem, not yours. You don't get to determine how they react.
Yes nobody can dictate but you cannot be surprised if you are met with pity if you act like petulant child.
In the end he got better off here than he would have been otherwise. He _benefitted_ from this.
I'd love to see where the OP acted like a petulant child. All I've seen in this thread is Kriswall be condescending to Oni, making assumptions about his person that were unwarranted, and Azreal13 chiming in with his opinion on how Oni should behave.
Oni "benefited" by getting what he ordered. That is a very generous interpretation of the events. Yes, he has extra, warped boards, but so what? Unless Oni places value on such flawed product he has only really received a delay in receiving what he originally paid for. Those are the facts. Warped boards aren't a bonus unless the end user has a use for them.
This isn't an instance of buying a Baneblade that was missing a bit, and getting a new kit. In that case the incomplete Baneblade can be easily salvaged and used. Warped table boards aren't exactly useable except with extreme effort, or as some on here want them, to be chopped up for projects. What if Oni doesn't want to take on that sort of project? What if the warped boards are valueless to him? Then he has benefited in no way from this delay.
Frankenberry wrote: So common practice on a forum about table-top gaming and the products involved in such is to attack the person upset over their poor experience with a table-top gaming company.
Riiiight. Dakka logic strikes again.
Also, OP, are you just going to re-purpose the shoddy bits or are you just going to chuck them?
Azreal13 wrote: No, "behave how you want to behave, just don't be surprised if your behavior causes people to shake their heads when you act like a petulant child."
But enoughs enough, the irony is getting too strong and this is off topic.
I'll leave this tangent with this: You cannot dictate how people will react emotionally to a problem, which is something you seem to be pushing with your previous posts. Thinking that your viewpoint and approach to the world is the only valid one, and that others should modify their behavior to suit your rigid standards is childish.
Stating that someone shouldn't get angry over a problem that you do not share is the height of arrogance. It is their problem, not yours. You don't get to determine how they react.
Yes nobody can dictate but you cannot be surprised if you are met with pity if you act like petulant child.
In the end he got better off here than he would have been otherwise. He _benefitted_ from this.
I'd love to see where the OP acted like a petulant child. All I've seen in this thread is Kriswall be condescending to Oni, making assumptions about his person that were unwarranted, and Azreal13 chiming in with his opinion on how Oni should behave.
Oni "benefited" by getting what he ordered. That is a very generous interpretation of the events. Yes, he has extra, warped boards, but so what? Unless Oni places value on such flawed product he has only really received a delay in receiving what he originally paid for. Those are the facts. Warped boards aren't a bonus unless the end user has a use for them.
This isn't an instance of buying a Baneblade that was missing a bit, and getting a new kit. In that case the incomplete Baneblade can be easily salvaged and used. Warped table boards aren't exactly useable except with extreme effort, or as some on here want them, to be chopped up for projects. What if Oni doesn't want to take on that sort of project? What if the warped boards are valueless to him? Then he has benefited in no way from this delay.
Frankenberry wrote: So common practice on a forum about table-top gaming and the products involved in such is to attack the person upset over their poor experience with a table-top gaming company.
Riiiight. Dakka logic strikes again.
Also, OP, are you just going to re-purpose the shoddy bits or are you just going to chuck them?
Haha, right?
Out of curiosity, what specifically was condescending? I counseled perspective in the face of what is, in truth, a comparatively minor concern. Nobody's life was at risk. Nobody's livelihood was in question. Nobody had to take the bus to work while the car was in the shop. Christmas wasn't cancelled. Etc, etc. What actually happened is that someone ran into a quality control issue with a game/toy luxury item that was quickly addressed by the manufacturer. Not a great outcome to buying a relatively high priced gaming item, but again... perspective.
Also, what specific assumptions did I make about his character? Keep in mind that what I actually said was that he was "coming off as the sort of entitled, "HELP ME NOW" sort that customer service reps love to hate." That's an observation of his stated actions. I have no idea what he's like as a person. I thought it very possible that he would have responded with something like, "Oh man... no, I haven't ever worked in customer service and had no idea that what I thought were average expectations might mark me out as seeming entitled and impatient." I'm sure Oni is a great guy/gal.
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It sounds like you're getting a new game board for free without having to send back the old one, and all you had to do was send an email and make a followup phone call 2-3 business days after the initial complaint was made? That's pretty solid customer service. I'm not sure what your end game is here. Did you want an explanation of what went wrong, or did you want a new board? Keep your eyes on the prize, my friend. You got what you wanted in a very reasonable time frame.
I'm guessing that you've never worked in customer service? I don't now, but I have in the past and you're coming off as the sort of entitled, "HELP ME NOW" sort that customer service reps love to hate. Realistically speaking, you're an adult who is getting worked up because you have to wait a bit before playing with some new toys. I would counsel perspective, my friend.
Kriswall wrote: I counseled perspective in the face of what is, in truth, a comparatively minor concern.
Even giving you the benefit of the doubt your "counsel" was pretty damn tone deaf if you were actually trying to urge patience.
Kriswall wrote: Also, what specific assumptions did I make about his character? Keep in mind that what I actually said was that he was "coming off as the sort of entitled, "HELP ME NOW" sort that customer service reps love to hate." That's an observation of his stated actions. I have no idea what he's like as a person. I thought it very possible that he would have responded with something like, "Oh man... no, I haven't ever worked in customer service and had no idea that what I thought were average expectations might mark me out as seeming entitled and impatient." I'm sure Oni is a great guy/gal.
Nice. The "I wasn't calling you stupid, I said you were acting stupid" defense. I am not saying you are full of gak, but your post comes off as being full of gak.
I wasn't urging patience at all. I was urging perspective. If you're going to attack me, at least read what I wrote.
I also never mentioned the word stupid. If you're going to attack me, at least paraphrase me properly.
It's hard to take you seriously.
In any case, it sucks that the replacement boards came in damaged. These sort of large products definitely aren't GW's specialty, but you'd think they'd at least quality check the replacement before sending it out.
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Kriswall wrote: I wasn't urging patience at all. I was urging perspective. If you're going to attack me, at least read what I wrote.
I'll admit that was a typo. Patience and Perspective, in the heat of typing I used the wrong "P" word.
Kriswall wrote: I also never mentioned the word stupid. If you're going to attack me, at least paraphrase me properly.
That is rich coming from your statement above about reading. If you cannot see what I was doing with my stupid comment, well, I can't help you. I'll simply offer a *whoooooosh* sound effect as something clearly went over your head.
Are you satisfied? You asked for where you were condescending but aren't offering a defense of your original statements so are we done here?
On a quick side note, US customers talk to the customer service office in Memphis, TN.
Anyway, they hadn’t gotten back to me because they’re swamped with customer service issues.
Initially I was told that I would have to wait for them to get to my email and that this would take several days. Of course this was entirely unacceptable and I made it known. The customer service rep. then searched out my specific email to attend to the matter. I would have thought this would be standard operating procedures for someone who calls, not try to blow them off.
So with zero comments, zero explanation from GW’s side a new gameboard is being sent to me.
Fingers crossed that the new one is the “high quality” and “finely crafted” product they claim it to be.
It sounds like you're getting a new game board for free without having to send back the old one, and all you had to do was send an email and make a followup phone call 2-3 business days after the initial complaint was made? That's pretty solid customer service. I'm not sure what your end game is here. Did you want an explanation of what went wrong, or did you want a new board? Keep your eyes on the prize, my friend. You got what you wanted in a very reasonable time frame.
Why does it have to be an either or thing? If Oni wanted an explanation but didn't receive one from GW, that is frustrating for Oni, especially after a $300+ purchase. Part of resolving customer issues is listening to customers, and resolving the issue. Part of Oni's issue is he laid out good money for a shoddy product. Receiving a replacement on a defective item is the bare minimum GW legally has to do to make the situation right. Assuring Oni that this was a fluke is the customer service aspect of the rep's job. From Oni's perspective it looks like the CS rep failed there.
So? Why in your expert customer service opinion does it have to be one or the other? Why can't Oni expect a reasonable explanation for the problem AND get a replacement for GW's poor QC? If your response is "the GW rep probably doesn't know why the boards were greasy and warped" well, again, then Oni wasn't helped to his satisfaction. If he wanted to understand how the boards could be shipped out in the shoddy state they were apparently in, and didn't receive that answer, GW's customer service failed. And it is a failure because it will leave doubt in the customer's mind, and potentially prevent another large ticket purchase. It leaves the customer wondering if GW has QC issues and may make them pass on another game board, or something equally as large and expensive.
Again, customer service is making sure the customer with a problem becomes a happy customer without a problem. GW fixed their screw up but they didn't handle Oni's issue to his satisfaction.
Kriswall wrote: These sort of large products definitely aren't GW's specialty, but you'd think they'd at least quality check the replacement before sending it out.
After years and thousands of dollars spent I can tell many odd stories about GW customers support, but what I neved could do is to blame their approach towards admitting mistakes and sending replacements (phisical or in vouchers).
They are fcking jesuses of customers satisfaction, they even gifted me books when i ordered them in wrong language.
Kriswall wrote: I wasn't urging patience at all. I was urging perspective. If you're going to attack me, at least read what I wrote.
I'll admit that was a typo. Patience and Perspective, in the heat of typing I used the wrong "P" word.
Kriswall wrote: I also never mentioned the word stupid. If you're going to attack me, at least paraphrase me properly.
That is rich coming from your statement above about reading. If you cannot see what I was doing with my stupid comment, well, I can't help you. I'll simply offer a *whoooooosh* sound effect as something clearly went over your head.
Are you satisfied? You asked for where you were condescending but aren't offering a defense of your original statements so are we done here?
On a quick side note, US customers talk to the customer service office in Memphis, TN.
Anyway, they hadn’t gotten back to me because they’re swamped with customer service issues.
Initially I was told that I would have to wait for them to get to my email and that this would take several days. Of course this was entirely unacceptable and I made it known. The customer service rep. then searched out my specific email to attend to the matter. I would have thought this would be standard operating procedures for someone who calls, not try to blow them off.
So with zero comments, zero explanation from GW’s side a new gameboard is being sent to me.
Fingers crossed that the new one is the “high quality” and “finely crafted” product they claim it to be.
It sounds like you're getting a new game board for free without having to send back the old one, and all you had to do was send an email and make a followup phone call 2-3 business days after the initial complaint was made? That's pretty solid customer service. I'm not sure what your end game is here. Did you want an explanation of what went wrong, or did you want a new board? Keep your eyes on the prize, my friend. You got what you wanted in a very reasonable time frame.
Why does it have to be an either or thing? If Oni wanted an explanation but didn't receive one from GW, that is frustrating for Oni, especially after a $300+ purchase. Part of resolving customer issues is listening to customers, and resolving the issue. Part of Oni's issue is he laid out good money for a shoddy product. Receiving a replacement on a defective item is the bare minimum GW legally has to do to make the situation right. Assuring Oni that this was a fluke is the customer service aspect of the rep's job. From Oni's perspective it looks like the CS rep failed there.
So? Why in your expert customer service opinion does it have to be one or the other? Why can't Oni expect a reasonable explanation for the problem AND get a replacement for GW's poor QC? If your response is "the GW rep probably doesn't know why the boards were greasy and warped" well, again, then Oni wasn't helped to his satisfaction. If he wanted to understand how the boards could be shipped out in the shoddy state they were apparently in, and didn't receive that answer, GW's customer service failed. And it is a failure because it will leave doubt in the customer's mind, and potentially prevent another large ticket purchase. It leaves the customer wondering if GW has QC issues and may make them pass on another game board, or something equally as large and expensive.
Again, customer service is making sure the customer with a problem becomes a happy customer without a problem. GW fixed their screw up but they didn't handle Oni's issue to his satisfaction.
Kriswall wrote: These sort of large products definitely aren't GW's specialty, but you'd think they'd at least quality check the replacement before sending it out.
Welcome to the grievance of the OP.
I'm not sure why me being wrong is so absolutely important to you. Kinda pitiable.
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Kriswall wrote: I'm not sure why me being wrong is so absolutely important to you. Kinda pitiable.
I actually don't care that you are "wrong" about anything retail related, I care about how people act on here. You pounced on a guy for venting online about a frustrating purchase, and then when called on it, you attacked me.
You still haven't answered a basic question I asked on page 1, and since the conversation has moved on it isn't really important. But it shows your pattern in this thread. You've deflected throughout the thread and made personal attacks. You even attacked me after I responded to your request to to point out why I had an issue with your post. So, please don't try and shift this to me going after you personally, because I am not. I simply saw Oni getting the raw deal from you and others and spoke up.
Kriswall wrote: I'm not sure why me being wrong is so absolutely important to you. Kinda pitiable.
I actually don't care that you are "wrong" about anything retail related, I care about how people act on here. You pounced on a guy for venting online about a frustrating purchase, and then when called on it, you attacked me.
You still haven't answered a basic question I asked on page 1, and since the conversation has moved on it isn't really important. But it shows your pattern in this thread. You've deflected throughout the thread and made personal attacks. You even attacked me after I responded to your request to to point out why I had an issue with your post. So, please don't try and shift this to me going after you personally, because I am not. I simply saw Oni getting the raw deal from you and others and spoke up.
You win. I'm a terrible person. To be fair, though... you're stirring the pot a heck of a lot more than I am. I also think characterizing my comments as "pouncing" is a little melodramatic, but then, I'm generally pretty even tempered and have a bone spur in one knee. I don't pounce very often.
I stand by my comment that, from a retailer's perspective, the OP's actions can seem entitled and with unrealistic expectations, born, no doubt, from a misunderstanding of GW's issue resolution policies... which is why I asked the very relevant question about customer service experience. Games Workshop has excellent customer service, if not excellent quality control. The OP called and then (presumably) immediately sent an email. A handful of business days passed without a resolution, as is very normal. The emails go into a queue and are handled on a first come, first serve basis. The OP didn't seem to understand this and expected that he should be bumped to the front of the line... ahead of people who lodged a complaint before he did. This unwillingness to wait until your turn has come is frequently interpreted by those in the service field as entitled impatience. Yes, they will help you immediately if you turn noisy, but, as I said, they "love to hate" this sort of noise.
Since you're so dead set on your question, I'll answer it. He's allowed to want an explanation as to what went wrong. I was simply asking if that's what he wanted because in the majority of instances, the person with the complaint doesn't actually care what went wrong. There is usually only a need to be made whole. It's extremely unusual for anyone in customer service to have any idea whatsoever why there would be a defect with a specific product that went through manufacturing, packaging, storage in a warehouse and finally, shipment to the end customer. A million different things could have gone wrong. I'm inclined to agree with the OP's assessment, though. It was probably an issue with the plastic used, which could cause all of the issues he saw.
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I'm guessing that you've never worked in customer service? I don't now, but I have in the past and you're coming off as the sort of entitled, "HELP ME NOW" sort that customer service reps love to hate. Realistically speaking, you're an adult who is getting worked up because you have to wait a bit before playing with some new toys. I would counsel perspective, my friend.
Kriswall while your intentions may not have been ill intended but I can assure you that most people will read the above from you as hostile at best and an outright insult at worst. The last sentence there is suggesting that the OP was not acting in an adult manner, which is an insult as it all but says that they are being childish. A better way to approach it may have been to counsel perspective because GW will make it right in all likelihood, that it's just a matter of time, and that they will likely end up with some extras, not because the OP needs to act like an adult.
Man... last time I ever try to provide calm and experience based, but negative feedback on this forum. I'm the bad guy for pointing out that someone may be perceived as having overreacted or as acting entitled. Thankfully, there are so many White Knights around to defend Oni's honor from my vicious predations.
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Yodhrin wrote:No idea why it would even have mold release on it in the first place
silent25 wrote:Especially since they were covered in oil/grease. Plastic doesn't have a release agent.
Plastic casting does use oil, maybe not all the time but at least some times if not all. I don't know if it's a mould release or to lubricate the moulds. As far as I'm aware GW does not make large plastic items in house, they're outsourced so what you're familiar with in GW plastic may not apply to these kits.
I've bought model planes that were caked in oil, it seems to happen especially on short-run kits (stuff like Special Hobby, Eduard, etc, but not on Tamiya, Airfix, etc). Often the coat of oil is so heavy that it leaves your hands slimy after handling it and there's no way paint would stick to it without washing it off.
oni wrote:Hopefully I'll be able to remove the oil, but if it continues to seep out of the plastic additional action will be required on GW's part, but I'll cross that bridge if I get to it. Hopefully they'll get things sorted with the manufacturer.
It should absolutely not be seeping out of the plastic, it should just be coated on the outside.
The best thing I've found to use is dish soap, it cuts through the oil really well and doesn't leave a residue itself. Warm dish soap water and a brush is what I use, rinse it off with water afterwards.
If it's actually "seeping" out of the plastic then that's something I've never heard happen before.
This message was edited 1 time. Last update was at 2017/11/14 16:21:41
Oil is sometimes applied to the molds for storage especially in damp climates to prevent corrosion, but should be cleaned before being put back into the injection machine.
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