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Made in gb
Mighty Gouge-Horn




Anor Londo

I’m waiting for an email back from FW about a missing part, I’ll post here when I get their response.

OP, it looks like the mold for Curze needs to be replaced, the detail is poor in many places, never mind the issues with the back. I’m guessing that they are reluctant to make a new mold as it’s probably not a big seller these days so it wouldn’t be cost effective for them.
   
Made in gb
The Daemon Possessing Fulgrim's Body





Devon, UK

tauist wrote:
I see. So before, yall had it too good and got used to it. Time to readjust expectations..

I remember being really weirded out when I got a huge delay in one shipment I ordered from GW, mailing then about it and they just sending me a new shipment of the exact same order.. In the end I ended up with two duplicates of that order once the postal ques cleared. Thought I musta gotten really lucky, had no idea it was their SOP in the past.

Anyways, I have a full-resin Land Raider coming from FW. I'll be sure to inspect the pieces once it ships just to make sure I don't need to return it straight away (for any reason).


What you and others perhaps missed is that under UK retail regulations, if a product is faulty when supplied mail order, then the retailer is responsible for the cost of return shipping. So if you've a product that's not fit for purpose, expecting it to be returned is just an increase in your costs which has no benefit over mailing a replacement straight out.

If a consumer just decides that they don't like the product, absolutely have a right of return, but if it is done on a "change if mind" basis, rather than with the agreement that the product is faulty, then they're liable for shipping costs. If I'd received an item I felt was below the expected standards from a company, then was told that I had to spend more cash on top of the already ludicrous price of that item to get rid of it in the chance of maybe getting my issues fixed if I bought another one, I'd be irritated.

So this idea that FW has historically been excellent after sales has always, at least in part, because it was simply the most expediant way for them to fulfil their legal obligations.




Automatically Appended Next Post:
 TwilightSparkles wrote:
You could have fixed it in the the time you've spent going back and forth and doing videos and pictures. I've had far worse and fixed it easily.


The only ways this can be true is if you've not understood the images as presented or you've got very low standards as to what is acceptably "fixed."

This message was edited 1 time. Last update was at 2020/08/01 15:52:41


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Ask me about
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Made in ca
Regular Dakkanaut




I won't buy Forge World. The amount of hassle and time I've had to spend on poorly-cast, warped, thin, double-cast products to get them looking okay is ridiculous - and to pay a premium for that? It stopped making sense for me a long time ago. I'd rather do without.
   
Made in gb
Mighty Gouge-Horn




Anor Londo

 Undead_Love-Machine wrote:
I’m waiting for an email back from FW about a missing part, I’ll post here when I get their response.

OP, it looks like the mold for Curze needs to be replaced, the detail is poor in many places, never mind the issues with the back. I’m guessing that they are reluctant to make a new mold as it’s probably not a big seller these days so it wouldn’t be cost effective for them.


Just to follow up, it’s been 14 days since I emailed Forge World and I have had zero response.

Not sure whether to email them again, or call customer service.
   
Made in ca
Stubborn Dark Angels Veteran Sergeant





Halifax, Nova Scotia

 Undead_Love-Machine wrote:
 Undead_Love-Machine wrote:
I’m waiting for an email back from FW about a missing part, I’ll post here when I get their response.

OP, it looks like the mold for Curze needs to be replaced, the detail is poor in many places, never mind the issues with the back. I’m guessing that they are reluctant to make a new mold as it’s probably not a big seller these days so it wouldn’t be cost effective for them.


Just to follow up, it’s been 14 days since I emailed Forge World and I have had zero response.

Not sure whether to email them again, or call customer service.


Last time I had missing Forge World parts they ghosted me for 6 months and it took emailing GW's CEO to get them to address the issue.
   
Made in gb
Mighty Gouge-Horn




Anor Londo

Bloody hell!


Edit: I got a response today, they are sending me out the missing part!

This message was edited 1 time. Last update was at 2020/08/11 15:46:12


 
   
 
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