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Made in ca
Fixture of Dakka




Canada

Hahaha fullheadofhair- I feel for you- I'm terrified I'll end up like Dilbert That's why I'm making sure I stay in the research side of things right now

"Nothing from the outside world can be imported into Canada without first being doused in ranch dressing. Canadian Techs have found that while this makes the internet delicious it tends to hamper the bandwidth potential. Scientists are working furiously to rectify the problem. "

--Glaive Company CO 
   
Made in us
Hooded Inquisitorial Interrogator





I can't place it, but I distinctly remember an article written by someone at Games Workshop referencing some mistake.  They made sure 'the lexmechanics responsible for this error were duly labotimized" or something similar.

Part of being a professional is being able to make your mistakes and weather the fall-out.  Should I pat your crotch and dry your little alligator tears after you printed millions of pages of useless garbage on my printing presses?

Part of public relations is spinning an error and making it a boon.  Privateer Press, through potent rhetoric, used this mistake to reemphasize their dedication to quality and customer satisfaction.  For that, they definately deserve an A.

And as any speech professor will tell you, a little ancedote or a bit of humor is needed to keep an audience engaged and to keep your message from sounding like a technical manual.

I don't know about where you work, but where I work, I'm expected to do my job.  My boss doesn't care if I had a fight with my girlfriend the night before or if I just feel really bloated today.  The office isn't a super-sanitized den of metrosexual coffee-talk.  I want you to enjoy your job but I don't want to have to carry a towel around so I can dry my shoulder off every time Jenkins mistakes your Prada penny loafers for clogs.

People that react well to criticism and can let a little light-hearted ribbing roll off their back are people you want to work for you.  I doubt he actually considered implementing a Jules Vernian electrostatic cerebral implant.  What he did consider was making light of what was likely a very costly mistake both in terms of money and reputation.

Instead of coldly stating that the employees responsible for this error have recieved corrective action, I think he did a good job closing his post out with a grin and a nod.

I've heard it said you can't please all of the people all of the time. If he only failed to please those of you who play Musical Chairs with one too many chairs, I think he did a pretty good job.

-Redstripe

Redstripe Envy: My thoughts as a freelance writer and wargamer. 
   
Made in us
[DCM]
Gun Mage






New Hampshire, USA

Say it with me folks... it was a JOKE... j-o-k-e.

Redstripe, you've hit the nail on the head, I couldn't have said it better myself, so I won't try.

 
   
Made in us
Fixture of Dakka




It pretty much boils down to the culture of the company as to what's passable and what isn't. Where I work company execs used to sneak up on people that they caught asleep on the job and put down a ring of acetone around them. They would then light the stuff and wake the person. Everyone, sleeper included, would have a good laugh and get back to work with no one "fired" except to be in a ring of fire. People also brought their rifles and pistols to work for stripping and cleaning and have them at their work station.
Things have changed a bit over the years as the company has grown quite a bit, but things are still much on the light side and something like the electrode comment would be small potatoes here.
   
Made in ca
Fixture of Dakka




Canada

Posted By Relapse 08/09/2006 9:09 PM
People also brought their rifles and pistols to work for stripping and cleaning and have them at their work station.



That's kinda scary from a Canadian's perspective!

"Nothing from the outside world can be imported into Canada without first being doused in ranch dressing. Canadian Techs have found that while this makes the internet delicious it tends to hamper the bandwidth potential. Scientists are working furiously to rectify the problem. "

--Glaive Company CO 
   
Made in us
Bounding Ultramarine Assault Trooper




I love how this thread quickly devolved into a GW bashfest.
Very big difference between typos and such spread across a book (which I admit is GW sloppy editing) and two full pages being printed with filler text. It's very easy to correct the two page mistake, it's not so easy to correct the dozen plus one line errors.

   
Made in us
Plastictrees



Amongst the Stars, In the Night

We're hardly bashing GW for having typos. They happen, and as mentioned previously, it's something prevalent to the wargames industry as a whole due to the generall lack of technical writting/editing discipline.

What we are bashing GW for is how they handle it, which is poorly. Every other company puts out an errata ASAP, either publishing one and including it with the game itself, or doing "living" FAQ's on their website. 40kv4 has been out for two years now and GW still hasn't answered basic ambiguities about that ruleset, not to mention the need to updated the old FAQs to the v4 rules.

Battlefront, the makers of Flames of War, just recently published their v2 rules and updated their rules compilations. All of which were either given away free to previous rulebook owners (ie: the new v2 rulebook in small format) or put up as PDF's on their website updating all of the past army books, again for free. So I don't buy that it's tough work crap, as other companies can and do provide that level of customer support and without charging a premium for it.

OT Zone: A More Wretched Hive of Scum and Villany
The Loyal Slave learns to Love the Lash! 
   
Made in ca
Fixture of Dakka




Canada

Indeed- it's much easier to dismiss critisisms as "bashing" then to think about them critically and what it means for your own view point.

"Nothing from the outside world can be imported into Canada without first being doused in ranch dressing. Canadian Techs have found that while this makes the internet delicious it tends to hamper the bandwidth potential. Scientists are working furiously to rectify the problem. "

--Glaive Company CO 
   
Made in fi
Junior Officer with Laspistol







Posted By redstripe 08/09/2006 3:28 PM
Should I pat your crotch and dry your little alligator tears after you printed millions of pages of useless garbage on my printing presses?

Not unless you want a sexual harassment lawsuit...

"The place they go towards is a place even less imaginable to most of us than the city of happiness. I cannot describe it at all. It is possible it does not exist. But they seem to know where they are going, the ones who walk away from Omelas." 
   
Made in us
Blood-Drenched Death Company Marine




It's very easy to correct the two page mistake, it's not so easy to correct the dozen plus one line errors.


Its quite easy to address when you have a large customer base bringing them to your attention. Most of the obvious mistakes are caught in the first week of release. Compiling those and posting an errata is easy, making GW care is hard.
   
 
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