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Made in gb
Longtime Dakkanaut




Nottingham, UK

Today I went to get that nice limited edition marine. Always loved the rogue trader cover, and feel like doing one of these for GD. And it's been my birthday. Wanted a new toy of my own, as opposed to commission stuff.

Asked a staffer when I walk into Warhammer World what the casting rate is like on them. 100%, I'm told they're told. Heh.

Anyway, bought and OPENED IN STORE. First impressions were good, but it turns out the bottom of one of the greaves was borked, and the resin scenic base has a real thin spot. There was probably more, but store lighting at WHW is dire.
So, I go up to the counter. 'Can I have this replaced please?' (holding just the marine).
'No, sorry you have to go through customer services, 'cos it's limited edition.'
'That's awkward'
'Yeah, we know, sorry.'
I take a look at the fairly long queue... 'Can I have a full refund then please?'
'Yes, of course'.
'Cool, can I spend the refund immediately on another marine please?'
'Uhm, yess...'
'Bit of a pointless policy that then, isn't it?'


So, long story short, the second one comes out and seems to be cast better. Looking at it at home though, there's a fair few bubbles I didn't notice. Time to begin the replacements cycle. I've emailed off the pics below. I could probably fix all of these in a couple of hours' work, but for a £20 SINGLE FIGURE MODEL, I ain't gonna. These are just some of the bubbles too, there's a lot more on the base (mostly very easy fixes, so not of any concern).












So I'm going through the CS mill anyway it seems. Stupid Finecast.

As this is part of the process of getting the mini done, I'm including this stuff in the WIP log for everyone's general amusement.

 
   
Made in gb
Troubled By Non-Compliant Worlds





Lancashire. England

Thats pretty dire for a limited edition model, you'd assume they'd make sure they where mint condition ... glad i didn't order one in advance (O_o)

Good luck with the replacement of the replacement

T-M

   
Made in us
Boosting Space Marine Biker





Concord, CA

That is disheartening and frustrating in the extreme. Honestly, it's a joke that they won't even ensure a limited edition model is in acceptable condition before boxing it for sale.

Peace is an individual conquest; it has never been a deed of the masses. 
   
Made in us
Lord of the Fleet





Texas

Once again, finecast has shown to be a gamble


 
   
Made in us
The Hive Mind





What a joke. I'm sorry for your loss.

My beautiful wife wrote:Trucks = Carnifex snack, Tanks = meals.
 
   
Made in us
Irked Blood Angel Scout with Combat Knife




Maryland

OK so this scares the crap outta me. I bought one as a advance order. If it looks even half as bad as yours Im gonna bumrush customer service like the wrath of khorne.

Bringing the ass whoopin right to your doorstep with the Blood Angels since '96. 
   
Made in gb
Lit By the Flames of Prospero





Rampton, UK

It does take the **** if they cannot even get the 25th anniversary marine right.
   
Made in us
Shas'o Commanding the Hunter Kadre




Missouri

I own about 20 Finecast models. 15 Dark Eldar incubi, a haemonculus, Lelith, a lhamaean, a medusae, and Trazyn the Infinite. Everything but the haemonculus and Lelith looks kinda like what you have pictured there. I've tried fixing a couple of the models and even if it is possible, it's really tedious (I've spent more time assembling Finecast than metal models because of the defects in them), taking a couple hours as you said, and it's not really worth it considering how expensive the models are. This isn't what a $30, limited edition single figure should look like, even at half the price that's unacceptable. I'd say it's a joke but Finecast is already something of a running joke as it is so it goes without saying.

I'd have liked to get one of these models myself, but I'm not a big Space Marine fan, haven't been around since the Rogue Trader days so the anniversary celebration/nostalgia factor isn't really there, and because I fully expected to have to deal with the same problems that every other Finecast model has, and I'm sad to see I was right. Even for a limited edition release with a boasted 100% casting rate, GW doesn't give a feth.

Looking forward to your progress on this nonetheless...mostly out of morbid curiosity as to whether or not you ever receive an acceptable replacement to actually begin the project.

This message was edited 1 time. Last update was at 2012/02/25 18:30:52


 Desubot wrote:
Why isnt Slut Wars: The Sexpocalypse a real game dammit.


"It's easier to change the rules than to get good at the game." 
   
Made in us
Irked Blood Angel Scout with Combat Knife




Maryland

Sidstyler, if that many of your minis are defective Im fairly sure you can call customer services and ask (demand) replacements.


But on another note, I cant bring myself to totally hate failcast. Yes its expensive. Yes the quality control at this point is a joke. But when you get a good finecast mini, it really is outstanding. Im currently working on a conversion using Helbrecht model as a base. The $h!t Im doing to that mini would be impossible on the metal one. The quality control being terrible on something like a limited edition mini is really a huge shame. GW is really shooting themselves in the foot here, cause finecast could have really set them apart from their rivals. Instead they half-assed it. What a shame.

Bringing the ass whoopin right to your doorstep with the Blood Angels since '96. 
   
Made in us
Ancient Space Wolves Venerable Dreadnought




The oceans of the world

Way to go GW.
   
Made in us
Shas'o Commanding the Hunter Kadre




Missouri

The Duke of Vandals wrote:Sidstyler, if that many of your minis are defective Im fairly sure you can call customer services and ask (demand) replacements.


Well, I did. I got more gakky models. So I'm not buying it anymore.

Maybe when they start using the whole ass I'll start buying it again...though I'm sure by that point the price will have gone up once or twice more and it won't be worth buying anyway.

 Desubot wrote:
Why isnt Slut Wars: The Sexpocalypse a real game dammit.


"It's easier to change the rules than to get good at the game." 
   
Made in us
Doc Brown





San Diego

Spend your money on WarmaHordes instead, the models are always pristine.

Director at Fool's Errand Films a San Diego Video Production and Live Streaming company.

https://foolserrandfilms.com/

 
   
Made in us
Yellin' Yoof




Jacksonvile, Florida

Emerett wrote:Spend your money on WarmaHordes instead, the models are always pristine.


Now now, don't be that guy.


   
Made in us
Anointed Dark Priest of Chaos






Ekoi wrote:
Emerett wrote:Spend your money on WarmaHordes instead, the models are always pristine.


Now now, don't be that guy.



Yes, don't be a guy that enjoys quality and value for one's dollar...


++ Death In The Dark++ A Zone Mortalis Hobby Project Log: http://www.dakkadakka.com/dakkaforum/posts/list/0/663090.page#8712701
 
   
Made in us
Focused Fire Warrior





Thornton, Colorado

It's Brother-Captain Stern all over again, huh Winterdyne? Getting mine on the 28th supposedly. Anyone aware of any rituals or warding signs I should make at the mailbox?

 
   
Made in us
Irked Blood Angel Scout with Combat Knife




Maryland

CT GAMER wrote:
Ekoi wrote:
Emerett wrote:Spend your money on WarmaHordes instead, the models are always pristine.


Now now, don't be that guy.



Yes, don't be a guy that enjoys quality and value for one's dollar...



By all means, play what game you like. But Ive been apart of this hobby for the better part of my life. I love the fluff, I love the minis, and I love the game. I am however getting into hordes too. Its a fun game. But Im tired of hordes players scoffing when they see my angels, and talking down to me, like I somehow cant play both.

Bringing the ass whoopin right to your doorstep with the Blood Angels since '96. 
   
Made in ph
Utilizing Careful Highlighting





Manila, Philippines

I haven't bought much FW stuff, but my question is is the number of bubbles comparable to Finecast?


Automatically Appended Next Post:
...and belated happy birthday to you, winterdyne!

This message was edited 1 time. Last update was at 2012/02/26 04:27:07



 
   
Made in us
Focused Fire Warrior





Thornton, Colorado

In my experience FW doesn't suffer from as many voids (bubbles) due to pressure casting. However, FW's problems are pulling the cast early, which causes warping, or getting sloppy when mating the mold halves...which causes offset details.

This message was edited 1 time. Last update was at 2012/02/26 04:39:29


 
   
Made in ca
Resolute Ultramarine Honor Guard






Vancouver, BC

My 25th Anniversary was cast perfectly, as far as i can tell from what i've looked.

Main problem is going to be geting into the mood to paint a crimson fists guy, not to mention the head, and such...

 warboss wrote:
Is there a permanent stickied thread for Chaos players to complain every time someone/anyone gets models or rules besides them? If not, there should be.
 
   
Made in us
Crazed Cultist of Khorne




Houston, TX

I got mine, perfect cast.

Sucks for you dude ;/

This message was edited 1 time. Last update was at 2012/02/27 18:45:29


You can't spell Slaughter without Laughter!
 
   
Made in us
Most Glorious Grey Seer





Everett, WA

coyotius wrote:In my experience FW doesn't suffer from as many voids (bubbles) due to pressure casting. However, FW's problems are pulling the cast early, which causes warping, or getting sloppy when mating the mold halves...which causes offset details.
I've had a hell of a time with Forge World kits being warped. They also have their share of bubbles and "spooges" where extra resin forms a blob that obscures some detail. At least you can take Finecast back to a GW store if you've one close by and get it exchanged. Forge World takes a bit longer to get stuff straightened out.

Reading's for morons who can't understand pictures.

 
   
Made in gb
Scarred Ultramarine Tyrannic War Veteran






I don't know!

I've had the same problem too! But have yet to replace it! I've been told (fromGW) that they will ahve a look at it and if its a misscast (What they will class a rubbish-sorry misscast I don't know) they will replace it, but that I dout. Btw was your clear box which holds the min in not fully vacum formed too? But luckerly I got two (one for me and one for eaby) so if the buyer got the misscast on I'd probally have to nock off £10 or more! Back to topic, was your problem only air bubbles? Do you have holes in the rock part also? Got to admit the detail on that rock bit is amazing! One final question, what are you assembling yours as? Ie- small or large base?
[Thumb - space marine 40k 25 aniversery 011.JPG]

[Thumb - space marine 40k 25 aniversery 012.JPG]


   
Made in us
Boosting Space Marine Biker





Concord, CA

I picked up my anniversary models. I only opened one of them and it was in very good shape all things considered. There was a hole on part of the banner pole but thankfully it will be easily filled. Some warping as well but it fixed easily with hot water. Is it strange to feel lucky that your model was only slightly messed up??

I wonder how they'll resolve these issues if the model is really limited edition. I find it hard to believe they stockpiled a bunch just in case of miscast versions.

Peace is an individual conquest; it has never been a deed of the masses. 
   
Made in gb
Longtime Dakkanaut




Nottingham, UK

It'll be the large base for display / golden demon for me.
If I get a decent replacement I may use this one for a gaming piece, magnetising the captain so the rest of the base could be an objective marker.
I dunno, we'll see.

Hazzer- your sprue is seriously warped - is that backpack alright? It looks... off.

I have no idea how they'll handle replacements.

 
   
Made in us
Irked Blood Angel Scout with Combat Knife




Maryland

Im happy to see the parts i didnt like about the model (the helm and the ork head are separate. I bought the thing for the sole purpose of making a mold of that awesome powerfist and turning the rock and flag into a objective marker.

Bringing the ass whoopin right to your doorstep with the Blood Angels since '96. 
   
Made in gb
Battle-tested Knight Castellan Pilot






UK

I've got one coming in the post, I hope it doesn't have too many bubbles. Looking forward to your updates and hopefully story of customer service redemption??

Stick to the shadows - Strike from the darkness - Victorus aut Mortis - Ravenguard 1st Company 
   
Made in us
Focused Fire Warrior





Thornton, Colorado

Breotan wrote:
coyotius wrote:In my experience FW doesn't suffer from as many voids (bubbles) due to pressure casting. However, FW's problems are pulling the cast early, which causes warping, or getting sloppy when mating the mold halves...which causes offset details.
I've had a hell of a time with Forge World kits being warped. They also have their share of bubbles and "spooges" where extra resin forms a blob that obscures some detail. At least you can take Finecast back to a GW store if you've one close by and get it exchanged. Forge World takes a bit longer to get stuff straightened out.


I believe the "spooges" are from bubbles or tears in the mold rather than air in the resin, but yeah, due to shipping time it does take longer to get a replacement from FW.

Its strange that the outcry over fincast hasn't generated some sort of response like blastscape back when planetstrike came out. Remember that? They painted the resin masters for display but sold vacuum formed versions to customers?

 
   
Made in gb
Storm Trooper with Maglight






UK - Down South - GB

yikes, with all the shennanigans of the birthday events i didnt get round to checking mine. If it does have defects i shall be calling customers service (as the store had only 20 models) and they all were sold in less than 10mins from opening.

My experience with finecast is previously with internet only models like the lammasu and the great taurus. Both had some really large defects (bubbles, missing detail, the usual faults). I took them to local GW and was told to fix with green stuff. So i called customer services and they sent me out replacements within 2 days. Fortunately they were much better, otherwise i would have been asking for replacements.


Automatically Appended Next Post:
coyotius wrote:

Its strange that the outcry over fincast hasn't generated some sort of response like blastscape back when planetstrike came out. Remember that? They painted the resin masters for display but sold vacuum formed versions to customers?


Yes that was shocking, i called GW customer services and got £20 worth of credit as my blastscapes were paper thin and damaged in postage.

This message was edited 1 time. Last update was at 2012/02/26 22:55:02


 
   
Made in ca
Ferocious Blood Claw






+1

Did they even look at these?? Its freaking unbelievable, Finecast my A$$. This was my first Finecrap mini I've ever purchased. 20 Years of GW for me and I've never seen such terrible craftsmanship! I waited a long time since they released this stuff, then got this crap handed to me. First and last for me.

Can you spot the Fail?


Uploaded with ImageShack.us



Uploaded with ImageShack.us
   
Made in us
Boosting Space Marine Biker





Concord, CA

On the upside that fail montage with the disapproving models might be my favorite version of effectively channeled fincast rage yet. Kudos to you sir, and kudos again.

Peace is an individual conquest; it has never been a deed of the masses. 
   
 
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