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Made in us
Regular Dakkanaut





San Antonio, Texas

soooo heres our email chat with his company

the end of the conversation comes first as this is copied directly from my email so if you want to read it front start to end scroll to the bottom other wise its in reverse.



From: Dicebucket Games
Sent: Tuesday, April 24, 2012 3:06 PM
To: Norgal
Subject: Re: My slow moving package!

Regardless of what you think, or what you have been told, you package is en-route. When the confirmation # does get updated / your package is delivered, this case you raged out and opened on paypal will get dropped, and the funds will be released back to us.

You are what makes all gamers look bad. I truthfully the situation to you in a calm and collected manner, and you rage out, make demands, and try to get your money back for something the we both know will be to you this week.

Feel free to not email us back, and never order here again. We're not a charity, nor do we have to put up with your stupidity. Enjoy your toys, as it seems your life revolves around them.

Ill be sure to post all this correspondence on any thread you decide to open up on any forum anywhere, I'm sure it will be entertaining to everyone, as our rep is quite good.
Thank You,
Dicebucket Games

On 4/24/2012 3:11 PM, Norgal wrote:
Thank you for your prompt response. I am rather taken back by your company’s sudden unprofessional tone. I made no demands in my emails and was simply keeping you informed of the situation, providing contact information, and making suggested recommendations as to how we could resolve the issue. I certainly never accused you of PRETENDING to ship, I did however tell you what my post office told me. If you had read the emails you would have even noted that I corrected the received by date given by the post office from the 20th to the 19th. Unfortunately for you, you do not get to simply toss your hands in the air and claim, I DID MY JOB, and not participate in following through and seeing that I receive the items for which I paid. Your comment “Your order shipped for free even!!”, does not make the issue any different. Whether or not I received free shipping is irrelevant to the fact the items have not arrived as they should have and the fact the package, according to the United States Post Office has never received the physical package form you only the electronic receiving information.

I have just come from my local Post Office, USPS Lockhill Station in San Antonio, Texas. The supervisor, Debbie, informed me after some research the package has not left Garner, NC. I just spoke with the post office at Garner, NC and was informed they received the Electronic Receiving Information on 4/19/2012 of the package, however, as of this date the package has not been received by his post office. He stated the item is a drop shipment and as of today, 4/24/2012 they have not received the package to begin moving it to us here in San Antonio. He also stated the package would have been delivered on 4/21/2012 HAD he received the package as he should have. So at this point, according to 2 US Postal Supervisors, you HAVE NOT done you job, you HAVE NOT mailed me a package and the post office has NOT received the package for mailing.

From: Dicebucket Games
Sent: Tuesday, April 24, 2012 1:29 PM
To: Norgal
Subject: Re: Fw: My slow moving package!

Im sorry but we will not be shipping you another package. The order WAS shipped on the date indicated. We ship from a rural area that contracts out their shipping (because there isn't enough money "to be made" for them).
Why would we pretend to ship you the order, then hold it for two days? Doesn't it make sense that some stupid bean counter at USPS decided to hold some struck somewhere till it was full?

That is not our fault. We DID our job. Your order shipped for free even!

It will hit a USPS hub here today or tomorrow I'm sure, as first class mail can take up to 10 days to receive counting weekends and all. You will see your package of toys is on the way, safe and sound. Check the postmark, we're not lying. Keep in mind too that this is Delivery Confirmation, not "tracking" like UPS or FED EX. It confirms when you receive it, not the route it takes.

If when you do get it, you want to return it, please contact us for that information.


Thank You,
Dicebucket Games

On 4/24/2012 12:49 PM, Norgal wrote:


From: Norgal
Sent: Tuesday, April 24, 2012 11:46 AM
To: store@dicebucket.com
Subject: Fw: My slow moving package!

I am sorry, I wanted to give you our contact info 000-000-0000. I would like new product shipped ASAP in priority or express mail or overnight, while you and the post office sort out my lost package. IF my product should ever be found and arrive here I will simply mark it return to sender. As you have delivery confirmation on the package, I clearly would not be able to keep the package. Also, once you initiate tracking for a lost package at your end you will be notified when it is found.

I would like to hear from you today regarding what action you are going to take with the post office and concerning my getting delivery of my product. Should I not hear from you I will have to initiate a dispute with paypal.

Thanky ou
From: Norgal
Sent: Tuesday, April 24, 2012 10:54 AM
To: store@dicebucket.com
Subject: Re: My slow moving package!




Well we now appear to have a larger issue than I am getting my package late. My local post office now confirms, as does the tracking, that the post office logged my package in on 4/19/2012, however, the estimated date of delivery was Saturday, Monday at the latest...event today BUT they do NOT have the package and their system simply shows they can expect to receive it. Please verify WHERE you sent it the address that was printed on the label and I suppose form your end you will have to contact your local post office and initiate a tracking to find my package. In the mean time what am I to do about my tanks? I have been waiting all this time for a package that it is now clear is LOST and may never come, please inform me of what your policy is for such matters. I looked up dicebucket.com but you do not have any phone contact information available.

From: Dice Bucket Games
Sent: Monday, April 23, 2012 5:38 PM
To: Lisa Marchionna
Subject: Re: My slow moving package!

Hi there,

I apologize for your frustration; this is actually an issue that we are trying to resolve with the local postal service. We did deliver your order to the postal facility on the specified date, in good faith that it would be processed in a timely manner. I am sorry that it seems that this did not happen. This was sent First Class Mail.
Thank You!
Dice Bucket Games

On 4/23/2012 2:54 PM, Lisa Marchionna wrote:
Invoice No. 2483

Ship To:
Victor Marchionna

2430 Northwest Military Highway
Apt 2108
San Antonio TX 78231
US

Confirmation No: B1660708BF
Order Date: 04/16/12
Payment By: PayPal

This is your shipment information;
Shipment: 9405510200881348332475

I received this in an email from you dated 4/18/2012. I called the local post office on 4/21/2012 and was informed the item was not received by the post office for shipping until the 20th, two days after your email says it was shipped. It has not arrived today, the post office here reports it has not been received and it was mailed PARCEL POST, or First Class mail........how did you mail this package? I see the estimate says standard shipping. However, I was not under the impression it was going to come parcel post and take over a week. What is really upsetting is the package was not received by USPS until the 20th, if it would have been shipped on the 18th like the email said, it would have been here by now even with parcel post shipping. You should not send emails stating items have shipped when they are going to be held for an additional 2 days. Customers look for the product and expect it when they are told it is shipped. the post office provides estimates from one destination to another, you create disappointment and frustration when you say it is shipped and then hold the package for two days.

This message was edited 1 time. Last update was at 2012/04/24 22:46:59


 
   
Made in us
[SWAP SHOP MOD]
Barpharanges






Limbo

Uhm...was this a Swap Shop trade or a transaction with some online company?

If the latter, this thread belongs more in Dakka Discussions.

If the former, please do make sure everything adheres to the Swap Shop Protocols for posting up Transaction Reports.

DS:80S+GM--B++I+Pwhfb/re#+D++A++/fWD-R+++T(O)DM+++

Madness and genius are separated by degrees of success.

Remember to follow the Swap Shop Rules and Guidelines! 
   
Made in us
Regular Dakkanaut





San Antonio, Texas

was here on dakka


with this guy "blood angel"

This message was edited 1 time. Last update was at 2012/04/24 22:34:12


 
   
Made in us
[SWAP SHOP MOD]
Barpharanges






Limbo

If you could reference the thread in question as well as amending the title of the OP to reflect the aforementioned protocols, it would be much appreciated.

EDIT: Nevermind, I went ahead and changed the title, but please do make sure you've read and familiarized yourself with our Transaction Report rules.

This message was edited 1 time. Last update was at 2012/04/24 22:47:47


DS:80S+GM--B++I+Pwhfb/re#+D++A++/fWD-R+++T(O)DM+++

Madness and genius are separated by degrees of success.

Remember to follow the Swap Shop Rules and Guidelines! 
   
Made in ca
Anointed Dark Priest of Chaos





British Columbia

Very unprofessional correspondence, if accurate.

 Crimson Devil wrote:
That's what 7th edition is about. Yelling "Forge the Narrative Pussy!" while kicking your opponent in the dick.
 BlaxicanX wrote:
A young business man named Tom Kirby, who was a pupil of mine until he turned greedy, helped the capitalists hunt down and destroy the wargamers. He betrayed and murdered Games Workshop.


 
   
Made in us
[SWAP SHOP MOD]
Barpharanges






Limbo

Gonna go ahead and remind people to not post in these threads unless they have some relevant information that can help mitigate things

DS:80S+GM--B++I+Pwhfb/re#+D++A++/fWD-R+++T(O)DM+++

Madness and genius are separated by degrees of success.

Remember to follow the Swap Shop Rules and Guidelines! 
   
Made in us
Skillful Swordsman





Best Coast

While i wouldn't normally worry about items that take a few extra days- and this doesn't seem like a case of you being cheated- the unprofessionalism in the e-mail exchange, coupled by the fact that you were not given the proper informaion, i unsettling. i hope that his gets worked out and dice bucket games also takes a step back and reevaluates the way they speak to their customer. good luck!

ogryn flesh: like beer goggles for miniatures.

"But do not despise the lore that has come down from the distant years; for oft it may chance that old wives keep in memory word of things that once were needful for the wise to know."



 
   
Made in us
Dakka Veteran





North East (Erie), PA, USA

Well I have had some past trading experience with Dice Bucket (blood angel) it was a fairly routine trading experience aside from a minor mishap in the beginning where his paypal invoice never came through. That coupled with his slow PM time here on dakka led to me just sending the paypal normally. I got the items I bought in the normal time after this. I was a little wary due to the slow communication but I never once suspected him of such an outburst seeing as he corresponded very little and not very often with myself. I hope things get cleared up! If this is true then I am quite taken aback as it seemed fairly normal for myself.

40K:
The Purge
Vracksian Renegades
WAAAAAGH Scrappa Death Skullz  
   
Made in us
Regular Dakkanaut





San Antonio, Texas

glad your transaction with them was better than mine

i have a dispute with paypal now so its all back to normal on friday, still extremely aggravating.

gonna go ahead and just buy at my local gw and spend afew extra bucks

 
   
Made in us
Dakka Veteran





Every order I've made with them has come in Priority, all four of them.
   
Made in us
Regular Dakkanaut




I have made more than one purchase through the user in question here. Prompt, polite, and professional on his end.

If you sent me that nasty of an email, as a business owner, I would tell you to get bent. The USPS is probably one of the worst shippers, but once a tracking number is Generated it doesn't matter when the post office gets it. they're notorious for their problems.

Never find me saying bad things about blood angel or his shipping methods.

Paul
   
Made in us
Raging-on-the-Inside Blood Angel Sergeant




This kid does not know how the post office works :(

I have done hundreds of sales and trades and every now and then things get delayed a day or two - it hardly deserves this sort of hand waving and freakoutery...

The kid is disappointed they didn't come sooner and that is his prerogative but to get on her and try and slander my rep is a pretty please remember rule #1 thing to do. If you know this guy or are like this guy please never try to get cheap figs from me

I'll be sure to post up a transaction report when he successfully scams my hook ups out of free figs.

This message was edited 2 times. Last update was at 2012/04/25 02:46:02


 
   
Made in us
Androgynous Daemon Prince of Slaanesh





Norwalk, Connecticut

I've got another positive on the side of blood angel-I did business with him and was very happy-I'm actually going to be filling out another fairly large Empire order with him as soon as I get caught up on my student loans. This is likely an error on the part of the post office, which DOES suck-blood angel and Dicebucket have nothing to do with the post office misplacing your package. If they posted your tracking and it hasn't gone through the hub yet, that's STILL the fault of the post office-they should not provide a due date if they don't have the package in hand yet-if he did electronic tracking, he can get you a number, but this doesn't ensure he shipped RIGHT NOW, which should show a number but not an expected date. You've jumped the gun, and this is one more person siding with blood angel. I've kept silent on all transaction reports besides this one-I've dealt with BA, been recommended to him, and I stand up for those who I know to be honorable businessmen. Please everyone viewing this, don't hesitate to do business with BA-he's an honorable guy, and so is Dicebucket.

Reality is a nice place to visit, but I'd hate to live there.

Manchu wrote:I'm a Catholic. We eat our God.


Due to work, I can usually only ship any sales or trades out on Saturday morning. Please trade/purchase with this in mind.  
   
Made in us
Regular Dakkanaut





San Antonio, Texas

lol im in no way getting free figs here as they will be returned when/if they arrive thing you never took the item to the post office ive talked with your post office you had them print a shipping number and then never took the package in but still sent me the number your drop shipping with no product

also im not slandering you im simply posting what you intended to post in an attempt to slander me.
ive spoke with your post office and mine and what has happened is you sent a shipping number to a package that was never delivered to your post office ( meaning you never sent it from your end)


This message was edited 2 times. Last update was at 2012/04/25 02:33:11


 
   
Made in us
[SWAP SHOP MOD]
Barpharanges






Limbo

So I'll admit that I didn't really have a close look at the OP earlier today and am just now getting a chance to really read through it.

Judging by the dates involved, it's still quite early to be posting up a Transaction Report. As a reminder to everyone: please do remember that shipments *do* sometimes take a while and that all shipping companies do have some glitches that cause some delays in shipment and tracking. It's barely been a week since the original transaction took place and even during that time, a weekend was involved. Please try to have a bit of patience in these situations and wait to post only if nothing has still come about after about 2 weeks.

So again, please have a bit of patience before starting up a Transaction Report.


As a side note: victor.IG: please try to use proper punctuation and capitalization in your posts. It helps out considerably with understanding your posts and points. That said, I'm going to lock this thread for now since I suspect not much will come from this until we get some updates from the Post Office. PM me when/if you get more info.




DS:80S+GM--B++I+Pwhfb/re#+D++A++/fWD-R+++T(O)DM+++

Madness and genius are separated by degrees of success.

Remember to follow the Swap Shop Rules and Guidelines! 
   
 
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