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![[Post New]](/s/i/i.gif) 2012/04/28 02:48:02
Subject: RAGE @ games workshop
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Knight of the Inner Circle
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This is really the end of the line for me. So, GW has been making decisions that hurt our local store: removing tables, rearranging, over all making things wayyyy worse. The trainer who is a complete idiot would never work with our new manager in fixing the issues. This just in today, our manager was fired for bad sales. Am I the only one right now who wants to stop playing this hobby over stupid corporate management?
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![[Post New]](/s/i/i.gif) 2012/04/28 02:52:42
Subject: Re:RAGE @ games workshop
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Stormin' Stompa
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My local store seem's to be doing just fine. Maybe it's just your store, not a corporate thing.
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Ask yourself: have you rated a gallery image today? |
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![[Post New]](/s/i/i.gif) 2012/04/28 03:00:26
Subject: RAGE @ games workshop
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Longtime Dakkanaut
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I never play at games workshop stores, because there crowded, only have 3 tables, and the people there are generally bad.
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5000+ pts. Eldar 2500pts
"The only thing that match's the Eldar's firepower, is their arrogance".
8th General at Alamo GT 2011.
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Top General Railhead 2012
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28-9-1 In Tournaments As Eldar.
Maintained a 75% Win Ratio As Eldar in 5th Edition GT's.
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![[Post New]](/s/i/i.gif) 2012/04/28 03:03:01
Subject: Re:RAGE @ games workshop
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Knight of the Inner Circle
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Mr Nobody wrote:My local store seem's to be doing just fine. Maybe it's just your store, not a corporate thing.
Honestly, the sales were booming and we had a large gathering. Since they changed everything around, sales all dropped and people have found other places of playing.
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![[Post New]](/s/i/i.gif) 2012/04/28 03:24:28
Subject: Re:RAGE @ games workshop
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Devestating Grey Knight Dreadknight
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riverhawks32 wrote:Mr Nobody wrote:My local store seem's to be doing just fine. Maybe it's just your store, not a corporate thing.
Honestly, the sales were booming and we had a large gathering. Since they changed everything around, sales all dropped and people have found other places of playing.
The stores are a huge waste of money for GW. As such, they need to make as much money as possible to lessen the burden they pace on the rest of GW.
I don't know about your local area, but it seems to me that re-organising the store and sacking the manager there aren't things that GW would do just for kicks. They would have done it in an attempt to increase sales.
This is a good move on the part of GW corporate. We would all be complaining much more if they simply continued to employ people and allow low-sales stores to keep running, and as a result the entire GW behemoth is dragged down. It's a business and needs to be run as such.
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"Did you ever notice how in the Bible, when ever God needed to punish someone, or make an example, or whenever God needed a killing, he sent an angel? Did you ever wonder what a creature like that must be like? A whole existence spent praising your God, but always with one wing dipped in blood. Would you ever really want to see an angel?" |
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![[Post New]](/s/i/i.gif) 2012/04/28 03:33:58
Subject: RAGE @ games workshop
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Resolute Ultramarine Honor Guard
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We don't have a GW store near us, 2 hours to the closest, and I don't think anyone misses it. 3 decent FLGS (1 of which is excellent... Game Room, Washington, IL) and the other two are really solid.
Why deal with corporate backage when the local guys are better?
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![[Post New]](/s/i/i.gif) 2012/04/28 03:43:21
Subject: RAGE @ games workshop
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[ARTICLE MOD]
Fixture of Dakka
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They've been canning managers at stores near me for a while now. They seem completely unable to see that people don't go into the stores to buy things anymore because
a) they're usually out of stock. The managers no longer have any control over inventory, and the computer simply doesn't know what people are into. The computer says you should have two boxes of grey knights on the shelf. But if five people are making GK armies, that doesn't work so well. Managers used to be able to plan around that sort of thing.
b) the price increases keep driving more and more people to buy from discounters on the net. There's little a manager can do about this either.
But the managers take the blame for falling sales figures. Doesn't make sense to me. First take away their power to make changes, and then punish them when the corporate mandates don't work. Yeah, that's GW.
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![[Post New]](/s/i/i.gif) 2012/04/28 03:53:41
Subject: Re:RAGE @ games workshop
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Knight of the Inner Circle
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Kaldor wrote:riverhawks32 wrote:Mr Nobody wrote:My local store seem's to be doing just fine. Maybe it's just your store, not a corporate thing.
Honestly, the sales were booming and we had a large gathering. Since they changed everything around, sales all dropped and people have found other places of playing.
The stores are a huge waste of money for GW. As such, they need to make as much money as possible to lessen the burden they pace on the rest of GW.
I don't know about your local area, but it seems to me that re-organising the store and sacking the manager there aren't things that GW would do just for kicks. They would have done it in an attempt to increase sales.
This is a good move on the part of GW corporate. We would all be complaining much more if they simply continued to employ people and allow low-sales stores to keep running, and as a result the entire GW behemoth is dragged down. It's a business and needs to be run as such.
The thing is that the store was raking in the cash, sever core sets sold a week etc. For some reason they found it nessecary to rearrange the store to increase"sales area" Now we have a wide open space that is never used as everyone only buys from them to play in the store. I see your argument, however when the "attempts to increase sales" drive the store into the ground, there is something really wrong here. Plus, even other managers have said that the trainer is mostly to blame.....which of course no one listens to the gamers.
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![[Post New]](/s/i/i.gif) 2012/04/28 04:01:23
Subject: Re:RAGE @ games workshop
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Anti-Armour Swiss Guard
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Kaldor wrote:
I don't know about your local area, but it seems to me that re-organising the store and sacking the manager there aren't things that GW would do just for kicks. They would have done it in an attempt to increase sales.
Yup, one of those "the beatings will continue until morale improves" strategies that they are fond of employing.
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I'm OVER 50 (and so far over everyone's BS, too).
Old enough to know better, young enough to not give a ****.
That is not dead which can eternal lie ...
... and yet, with strange aeons, even death may die.
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![[Post New]](/s/i/i.gif) 2012/04/28 04:05:52
Subject: RAGE @ games workshop
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Dakka Veteran
Somewhere in the Galactic East
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Smitty0305 wrote:I never play at games workshop stores because the people there are generally bad.
Wow, thanks for that generous overglazing.
Redbeard wrote:
But the managers take the blame for falling sales figures. Doesn't make sense to me. First take away their power to make changes, and then punish them when the corporate mandates don't work. Yeah, that's GW.
Yea. My Local GW goes through managers frighteningly fast and with all the turmoil surrounding the GW stores in Maryland, I don't expect them to resign their lease when it expires next year...
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182nd Ebon Hawks - 2000 Points
"We descend upon them like lightning from a cloudless sky."
Va'Krata Sept - 2500 Points
"The barbarian Gue'la deserve nothing but a swift death in a shallow grave." |
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![[Post New]](/s/i/i.gif) 2012/04/28 04:08:33
Subject: RAGE @ games workshop
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Knight of the Inner Circle
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KplKeegan wrote:Smitty0305 wrote:I never play at games workshop stores because the people there are generally bad.
Wow, thanks for that generous overglazing.
Redbeard wrote:
But the managers take the blame for falling sales figures. Doesn't make sense to me. First take away their power to make changes, and then punish them when the corporate mandates don't work. Yeah, that's GW.
Yea. My Local GW goes through managers frighteningly fast and with all the turmoil surrounding the GW stores in Maryland, I don't expect them to resign their lease when it expires next year...
Whats up over yonder in Maryland?
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![[Post New]](/s/i/i.gif) 2012/04/28 04:21:34
Subject: RAGE @ games workshop
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Dakka Veteran
Somewhere in the Galactic East
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Too many store openings. Within the span of a decade they opened around four to five stores; two of them closed, the GW headquarters moved to Tennesse, the 'Battle Bunker' moved to Laurel of all places, and the Baltimore Gamesday doesn't exist anymore...
Stores aren't seeing attendence like they used to. I'm not sure if there's a root cause or not, but my Local GW sees alot of regulars, however, I don't put it past GW to totally ruin it...
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182nd Ebon Hawks - 2000 Points
"We descend upon them like lightning from a cloudless sky."
Va'Krata Sept - 2500 Points
"The barbarian Gue'la deserve nothing but a swift death in a shallow grave." |
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![[Post New]](/s/i/i.gif) 2012/04/28 04:42:01
Subject: RAGE @ games workshop
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Knight of the Inner Circle
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KplKeegan wrote:Too many store openings. Within the span of a decade they opened around four to five stores; two of them closed, the GW headquarters moved to Tennesse, the 'Battle Bunker' moved to Laurel of all places, and the Baltimore Gamesday doesn't exist anymore...
Stores aren't seeing attendence like they used to. I'm not sure if there's a root cause or not, but my Local GW sees alot of regulars, however, I don't put it past GW to totally ruin it...
Good point.
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![[Post New]](/s/i/i.gif) 2012/04/28 04:42:57
Subject: RAGE @ games workshop
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Gore-Soaked Lunatic Witchhunter
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It depends on what store you're at. I've never noticed any problems with the Seattle Bunker...
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![[Post New]](/s/i/i.gif) 2012/04/28 05:31:19
Subject: Re:RAGE @ games workshop
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Longtime Dakkanaut
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im actually amazed the stores do any business at all in canada.
for example, canadian price for a box of terminators is 60 bucks plus tax which will be atleast 5 bucks. 65 bucks.
you would have to be insane to pay those prices when you can find it online for nearly half the price.
edit: thinking about it i know of 4 GW stores that have shut down. the only one that has stayed has been the one closest to me in a very rich neighborhood. go figure.
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This message was edited 1 time. Last update was at 2012/04/28 05:48:12
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![[Post New]](/s/i/i.gif) 2012/04/28 07:23:28
Subject: RAGE @ games workshop
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Numberless Necron Warrior
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Never had any problem at my local bunker, plenty of tables (well over 16 4x6), good staff, and plenty of room for hobbiers also.
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40k - Necrons
LOTR - Harad
Mordheim - Reikland |
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![[Post New]](/s/i/i.gif) 2012/04/28 07:40:52
Subject: Re:RAGE @ games workshop
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Fresh-Faced New User
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War gaming does not have to be an expensive hobby, but GW is an expensive hobby because it carry retail store as a marketing tool. These stores are shops but they are really run like a club.
Recently I thought about starting a gaming club and realise the maths (££) does not really adds up; the main cost is rental of a place; unless it is subsidised (by church or school or scouts), I think running a club will hardly break even; not to mention there is no way to keep the gaming boards at my home; alternatively model is to charge "pay per game" but it get very expensive, I know a club doing that and it is £5 a game for each player; the cost put me off from joining that club. This you may think is slightly off topic, but it shows the cost of running and maintaining a group of hobbyist is not cheap; and GW probably got the balance right by having making a loss in the store buy it generate further sale once the new comer is into the hobby.
It further generate more sale when someone else is buying for the new hobbyist; think of x’mas, birthday etc; the parent/ uncle etc do not know on-line store and just get from GW retail.
If it is not for the retail store "come in and play for free" I don’t think they will have enough new comers into the GW hobby and war gaming hobby in general; in my honest opinion I think other games own GW for getting people into the war gaming hobby.
However from what I have seen once the initial phase has passed i.e. the gamer get their first / second army; the gamer usually use the gw facility but they don’t buy from them; they rather buy on line / ebay / second hand. You may say why don’t GW stop selling through on-line retailer and only sell their product from their store; I think the issue is to do with market dominance.
Remember VHS and Betamax battle for videos market; where betamax is technically superior but decided to sell the video player and their tapes exclusively in their own stores; it is not the superiority of the product but the distribution channels that will give you market dominance; therefore GWS will still need other discount retailer / on line retailer to sustains its market dominance.
I think GWS got the balance right as well by create really a 3 tier market, first is the entry level stuff, box set and plastic stuff, second is the direct order only stuff (there is issue fine cast but they are really second teir); the third tier is forge world.
you probably can only get first tier stuff from the discount retailer but if you want to get more out of the hobby you really have to get at least some of the second tier products (think of Blood angel, almost all the character is direct order only; I got mine when they were metal).
And I bet that as the product goes up in the tier the profit margin follows as well.
As for the stores, I think they should arrange it to have mostly gaming area and then display area. The display is where drawn me in the first place for the art and details, it goes well with concerning parents as well as they can see their kids will develop some sort of a skill. But given the business model GW is running I believe the gaming area will largely determine the size of the club and therefore the number of hobbyist that it can support.
edit: forgot to add, my local store also have the gaming table reduced, it was 5 tables before, it is now down to 3. :(
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This message was edited 1 time. Last update was at 2012/04/28 07:54:28
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![[Post New]](/s/i/i.gif) 2012/04/28 10:34:10
Subject: RAGE @ games workshop
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Willing Inquisitorial Excruciator
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I live between 2 local stores, one an hours walk into the next town, the other bus journey to the city. And weve had problems with neither. Sure, depending on who you ask its seems is a loveit-hateit kind of thing, but hey what isnt. The smaller town stores a one man gig, because its only tiny. can walk from the door to the back wall in maybe 10 steps. And as such it reflects this, they only have 2 tables, and one they clear out to use as the painting table if nothings on, and thats most of what happens in that one (the painting). And the managers friendly as hell, rather than what seems to be the usual in the city store, ("oh you bought paint? here buy these 3 baneblades") hes actually really helpful. I only started the hobby a few months back, so i was unsure other than a vague idea from my codex. Did he try and sell me 3 of everything? No, he sat with me and gave me a better idea of what each unit can do and its uses, to help me make a better choice and buy what i need.
Dont get me wrong though, the city one isnt bad either, just i think there sales pushing is down to the fact its a larger 3 man store, but eh thats life when youv got that kind of room.
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![[Post New]](/s/i/i.gif) 2012/04/28 14:04:59
Subject: Re:RAGE @ games workshop
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Knight of the Inner Circle
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Dazuni, while this is a good idea for GW, it really is not practical. Anymore people come in, get interested, look at the prices and leave. Our store is all windows so the people playing are what draw attention and get people interested initially....and in this case they dropped us from 5 to 3 tables (but shoved them all in a corner) as well as removed a painting table (further cramming into one corner). So to say that it is less profitable for them to have gamers playing...I would say is conditional.
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![[Post New]](/s/i/i.gif) 2012/04/28 14:13:34
Subject: RAGE @ games workshop
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Fixture of Dakka
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GW Poole, where I normally play, is pretty amazing.
The staff are friendly, most players are good mannered and there's plenty of gaming space to enjoy.
@Smitty: Thank you so much for that generous blanket stereotyping. I'm sure because I have nobody in my local area so I have to go to GW I'm a terrible person.
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BlapBlapBlap: bringing idiocy and mischief where it should never set foot since 2011.
BlapBlapBlap wrote:What sort of idiot quotes themselves in their sigs? Who could possibly be that arrogant? |
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![[Post New]](/s/i/i.gif) 2012/04/28 14:27:24
Subject: Re:RAGE @ games workshop
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Dakka Veteran
Somewhere in the Galactic East
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riverhawks32 wrote:Anymore people come in, get interested, look at the prices and leave. Our store is all windows so the people playing are what draw attention and get people interested initially....and in this case they dropped us from 5 to 3 tables (but shoved them all in a corner) as well as removed a painting table (further cramming into one corner). So to say that it is less profitable for them to have gamers playing...I would say is conditional.
The price kills more potential players than anything else. Three tables aren't so bad in my store since everyone's experienced enough for fast games, but there isn't a whole lot of new-faced regulars coming in...
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182nd Ebon Hawks - 2000 Points
"We descend upon them like lightning from a cloudless sky."
Va'Krata Sept - 2500 Points
"The barbarian Gue'la deserve nothing but a swift death in a shallow grave." |
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![[Post New]](/s/i/i.gif) 2012/04/28 14:33:07
Subject: Re:RAGE @ games workshop
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Knight of the Inner Circle
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The only thing keeping the store afloat now is the veteran regualars....who we all now are not buying from the company directly.
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![[Post New]](/s/i/i.gif) 2012/04/28 14:54:48
Subject: Re:RAGE @ games workshop
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Wicked Warp Spider
A cave, deep in the Misty Mountains
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Well, my local store went from ok to terrible. There were two guys at the beginning with a small, but still decent space, and two full size gaming tables. Those guys quit, and were replaced by a not so good dude, but still alright. The store was rearranged, store space got halved and the tables taken away, leaving us with 3 half size tables...
Now even this guy has left and its all for the worst. I don't even go there anymore.
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Craftworld Eleuven 4500
LoneLictor on thread about an ork choking the Emperor:
LoneLictor wrote:I like to imagine the Emperor kills so many Orks that he ends up half buried beneath a pile of corpses, with only his head sticking out. A lone grot stumbles across him, and starts choking him.
Then Horus comes across the lone grot, somehow managing to kill the Emperor, and punts it into space. |
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![[Post New]](/s/i/i.gif) 2012/04/28 16:19:45
Subject: RAGE @ games workshop
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Longtime Dakkanaut
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Pretty much off topic, but Im surprised by how many people are talking about their stores in maryland/seattle/general americas lol.
Guess I just didnt realise how popular the game had gotten over in the colonies  I'm pretty sure the stores local to me (Bristol, UK) are still open and running the same as they always have done...
Although tbh, I still buy most of my stuff from ebay or discounted stores.. I just dont have the money to pay full price if there are other options available!
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![[Post New]](/s/i/i.gif) 2012/04/28 23:41:33
Subject: RAGE @ games workshop
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Horrific Howling Banshee
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KplKeegan wrote:Too many store openings. Within the span of a decade they opened around four to five stores; two of them closed, the GW headquarters moved to Tennesse, the 'Battle Bunker' moved to Laurel of all places, and the Baltimore Gamesday doesn't exist anymore...
Stores aren't seeing attendence like they used to. I'm not sure if there's a root cause or not, but my Local GW sees alot of regulars, however, I don't put it past GW to totally ruin it...
I'm not a big fan of all of the shuffling around MD either. The closest GW to me now is Pasadena and that place is SMALL. I think they have like one table. GW annapolis used to be cool when it was in the mall, they had a ton of space, but I went into the new GW annapolis about a year ago and was struggling just to find a box of battle wizards due to how cramped their tables are, and the amount of gamers.
I don't really get the move of Game Day to Chicago, though I'm happy that at least opened a Battle Bunker in the MD area again. It's too bad that bowie is like a 35-40 minute drive and Games and Stuff is literally less than 5 minutes away. If Games and Stuff had Realm of Battle gameboards, there would literally be no incentive to go anywhere else, GnS can give you 10% to frequent customers on top of a 10% discount for orders not stocked.
I think it's worth noting that GW's current hiring policy is to train store managers only currently, so it's relatively easy for them to replace people who they think under-perform. They're no doubt getting more candidates for store manager than store openings. They're also looking for the type of people who aren't going to complain about things like merchandising issues and outside interference on their sales. They are looking for true plastic hustlers, who will pull in good figures year round, regardless of competition. True "yes men" who continue to advance their numbers despite whatever crap a regional manager or GW corporate changes.
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![[Post New]](/s/i/i.gif) 2012/04/29 00:08:32
Subject: RAGE @ games workshop
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Speedy Swiftclaw Biker
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As someone who lives in Bowie, I can say that the Battle Bunker seems to be doing fine. There's like two dozen full-size tables taking up slightly over half the store, and I've never had a problem finding anything on the shelves if it was in stock.
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![[Post New]](/s/i/i.gif) 2012/04/29 06:48:24
Subject: RAGE @ games workshop
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Kabalite Conscript
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I live in NYC where the closes gameshop happens to be GW in Manhattan which is an hour away by subway. Fortunately there doesn't seem to be any of the issues you guys are facing in yours. Although I don't really ever see anyone buy anything but maybe it's just me.
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![[Post New]](/s/i/i.gif) 2012/04/29 06:54:30
Subject: RAGE @ games workshop
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Avatar of the Bloody-Handed God
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Redbeard wrote:But the managers take the blame for falling sales figures. Doesn't make sense to me. First take away their power to make changes, and then punish them when the corporate mandates don't work. Yeah, that's GW.
The store manager told me this, I didn't really understand it so I'll try to recall what I remember ( no doubt I'll be missing pieces of info )
In order to close down a store, they need to hire a bunch of new staff and manager.
They dont care for the staff's competence of attendance as they just need someone to fill the store for 1 month.
After 1 month they'll fire all the staff ( they weren't even properly trained ) they'll "reboot" the shop.
I can't remember what reboot meant or what advantage this has for GW, maybe you know?
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![[Post New]](/s/i/i.gif) 2012/04/29 18:01:06
Subject: Re:RAGE @ games workshop
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Knight of the Inner Circle
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That is sad. Their marketing strategy will eventually run them into the ground.
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![[Post New]](/s/i/i.gif) 2012/04/29 22:06:54
Subject: RAGE @ games workshop
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Regular Dakkanaut
United Kingdom
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It's fascinating how GW approaches have changed since i worked for them back in the early 90s. That was the time when Ansell sold the company on to the accountants and they moved from a for gamers by gamers approach to a purely commerical sell-sell-sell approach.
When that started they brought in several new things which made life harder: first they changed the stocks to Citadel only. They cut out the RPG lines etc. Then they instructed us to get rid of regular customers. Their rationale seemed to be that a new customer spends lots and then as they become a regular they stop buying so much and come in to shoot the breeze. We were ordered to actively discourage regulars by not speaking to them and concetrating on speaking to new arrivals and especially kids. To enforce this secret shoppers were deployed to catch staff who spoke to regulars.
I left after I witnessed the cold-bloodedeness of that regime first hand. I got in one day to find the regioanl manager (who was a deeply unpleasant man) and a couple of guys I did not know in the shop. He asked who I was and I asked him where the manager was as I had seen him a couple of days previously and I was expecting him to be in. he told me he had had issues with the store and therefore had come in and sacked all the staff present. I survived because I was not in that day, although he cheerfully told me he would have scaked me too. he said the policy was a clean sweep, sack the entire store staff and start over.
They seem much keener on regulars now and actively try to make you at least comfortable. They have rowed back on a lot of their harsher policies such as not being allowed to use older generations of Citadel figures, no conversions, etc. They let you play with unpainted figures too. In my day people could not come into the shop with their own armies and play games like they can now.
One of the reasons I got back into this was the new attitude and set up of the stores. When I quit I vowed I would never give them another single penny of my cash.
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Quis custodiet ipsos custodes? |
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