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yeah,
I've emailed my disappointment, asking for product or refund.
this is unacceptable.

Panic...

 Panic wrote:
yeah,
I've emailed my disappointment, asking for product or refund.
this is unacceptable.

Panic...

They won't give a refund. I've asked multiple times.

All we can do is sit here and get treated like gak.

yeah,
I think we should all email them. Let them know how unhappy we are.

service@prodos.co.uk

for what it's worth this was my email.


I've reported them to Kickstarter for keeping the KS page closed via a false IP dispute.
there can be no dispute the product is at retail.

I've also reported them to Kickstarter for not fulfilling pledges while selling at retail.

I recomment you guys also complain to KS
https://www.kickstarter.com/contact

Panic...

This post on the FB page

Please be advised that currently, emails asking for where your order is aren't being responded to. My job is to email retailers about where there orders are and that takes me 8 hours a day near-enough. Now imagine that task x1000 people waiting.

From experience, it's better to communicate openly on the status of all parcels at once, than to individuals. I know it's not the best customer service and I would prefer to call everyone with a daily update, but it's just not realistic right now.

Some are turning to humour now, because really what else there at this point?

One post "Me waiting for my KS copy"

So he spends 8 hours a day communicating with retailers.

And yet a weekly update to backers is fething impossible.

Ah, at least they admit that retailers are top priority and that backers are.. not sure where they fit in right now, if at all..

 Pacific wrote:
This post on the FB page

Please be advised that currently, emails asking for where your order is aren't being responded to. My job is to email retailers about where there orders are and that takes me 8 hours a day near-enough. Now imagine that task x1000 people waiting.

From experience, it's better to communicate openly on the status of all parcels at once, than to individuals. I know it's not the best customer service and I would prefer to call everyone with a daily update, but it's just not realistic right now.

The catch is that the above requires them to "communicate openly on the status" of ANY kickstarter parcels which apparently they haven't been doing for months.

And... just to check (because I was sure I had closed by pledge manager) and.. it was still open !



Guess I would have just been waiting even longer?!

Yeah, had mine closed as well.
Address yadda yadda.
It's a genius move to reopen the PM, tell everyone but don't tell them, everybody has to close yet again to make sure to receive the goods and then to have an excuse, why they haven't shipped.
Now imagine, if only every 10th backer has reclosed, that leaves a lot of BS reasons the can dish out, why retailers took priority - because PM was still open and it's not their business to let you know of this backer.
Stupid backers, be more money giving and less product demaning - to quote Homer very losely.

Luckily not every company is like that. Remeber those pics with the BattleSystems terrain back in the day? BS is not too far away from fulfilling their second KS within the same time, Prodos took for their single one. Wouldn't wonder, if they complete a fourth, until we have all the stuff we payed for.

And about refunds, remember about a year back: Blah blah blah backer has died (blah on their blah, not the death) we offered refund, but family declined.
So you have to die first, to get your money back. THAT is sad.

Reading that bit about retail comma taking 8 hours is just ridiculous. They even admit it's piss poor customer service. They basically now see KS as last people to supply to. They've used all their KS resin stock to supply retail and their own web store, and screw you guys.

If someone could direct me to where I need to go to complain to KS I would appreciate it, though I realise it won't do anything.

 Rick_1138 wrote:
If someone could direct me to where I need to go to complain to KS I would appreciate it, though I realise it won't do anything.

Sorry to tell you, but that's an absolute waste of time.
They will respond, with pre-written textblocks telling you, there's nothing they can do.
The only time I ever received a reaction from KS was when they banned me for a week, after I told a ... well, let's say, I told a less than average intelligent person just that and he went crying.

If they've reopened the pledge manager again but given no update it's become a farce and I'll never see it and should write off £155.

Done

I've also emailed them. Not happy!!

Just imagine the basic idea behind that.
They are about a year late and think, anybody waiting that long will actually still add to the long due order.
Makes you wonder, are they really that stupid or do they think their backers are nothing but moneygiving runts.
Sure, some might have jumped at it, but then there are people who open spammails again and again and get viruses on their PCs.

 Moses Bad wrote:
Just imagine the basic idea behind that.
They are about a year late and think, anybody waiting that long will actually still add to the long due order.
Makes you wonder, are they really that stupid or do they think their backers are nothing but moneygiving runts.
Sure, some might have jumped at it, but then there are people who open spammails again and again and get viruses on their PCs.

If you read the Prodos forums there ARE folks just wanting to pledge MOAR and who still think Prodos can do no wrong.

 CptJake wrote:
If you read the Prodos forums there ARE folks just wanting to pledge MOAR and who still think Prodos can do no wrong.

OK, maybe I should rephrase that.
They think everybody's so dumb AND only, because they chose to ignore/delete/bann all realistic comments - not even calling them negative.
Maybe they shipped out shrooms to some folks.
We all know what we get ourselves into, when backing a mini-game-KS, but up to this point, only one company I backed is actually worse than Prodos.

Didn't know I had to re-close my pledge, thanks for the heads up.

I'm hoping that I may at least eventually get the game for this.

Not the worst KS that I have backed (that goes to Foroftten Realms, for which I don't think I will ever get the minis..) but Prodos are making a good effort..

Mine was Drake II
Starter makes a peep every now and then (every six months roughly) gives empty promises which read like "I have not busted the money of one but two successful funded campaigns, please don't sue me".
Unfortunately, I can't.

 Moses Bad wrote:
Mine was Drake II
Starter makes a peep every now and then (every six months roughly) gives empty promises which read like "I have not busted the money of one but two successful funded campaigns, please don't sue me".
Unfortunately, I can't.

I am very interested in how his visit to the Dragons Den to get funding goes. I can't see the tiniest chance of him getting any funding.

Does anyone have the link to the pledge manager? I closed it so long ago I no longer have it. Thanks!

Here you go

http://calc.prodos.co.uk/panel#login

Aeneades wrote:
I am very interested in how his visit to the Dragons Den to get funding goes. I can't see the tiniest chance of him getting any funding.

Oh, I think he does have a chance ... like an unattended baby during a zombie outbreak.

Wait, I have to re close their incredibly broken pledge manager again? You're fething kidding! Last time took weeks of putting up with their useless it guy, now I have to do it again?

@ Pacific, thanks! Muchly appreciated! Unfortunately, my work won't let me onto that site, so I'll have to see what shinnanigans are going on when I get home. O_o

They're apparently going to let GenCon attendees pick up copies for friends; if anyone is really itching to get theirs, I'd be happy to pick copies up. Will only cost you shipping.

I probably have room to mule up to 4 additional copies, so if you're interested PM me.

Hi everyone! I'm looking for an AvP:tHB pledge. I will be at Gen Con and can pick it up.

Any of you looking to sell? If so, send me a PM please so we can discuss it.

I will also be demoing at the Ninja Division booth. If you'd like to trade your game for product from the Ninja Division booth, let me know and we can talk.

PM'ed you. it's not exactly a basic pledge but might tickle your fancy

This is Rumour Control, here are the Facts' for Friday July 17, 2015:

By now, I find this sort of insulting ...

First batch of approval of the second wave has come back to us today.
Alien Queen, Facehuggers, Alien Warriors, Alien Royal Guard, Predalien, Alien Crusher, Power Loader, Colonial Marines Sergeant, Weyland-Yutani Commandos, Sentry Guns, Female Predator, Linn Kurosawa (AvP Arcade), Dutch Schaefer (AvP Arcade), Predator Hellhound, Predator Berserker.
These are the pre-production versions. Production samples will be sent next week in full retail packaging to 20th Century Fox for approval of the models and packaging. The rest of the items have just been sent, at pre-production, for approval too.

How Timey Wimey.

All of Wave 2 will ship to Kickstarter backers before we sell anything to retail. At retail release we will be releasing 1 or 2 items per faction every 2 months or so, so backers will get them all far before retailers have access to them. We think that this is the right way to treat this situation given what has recently happened with the boxed set. We have checked and this is perfectly fine.

Right, haven't we heard this rumour ... sorry ... tune before? Seeing is believing - I haven't seen corebox yet and you can guess the rest.

Prodos Games LTD is proud to announce Ninja Division Publishing LLC as the North American publisher for Alien vs Predator: The Hunt Begins. Alien vs Predator will be joining Ninja Division Publishing’s range of incredibly successful products including: Super Dungeon Explore, Ninja All-Stars, and Relic Knights.
There is also great news for North and South American Kickstarter backers, in that Ninja Division will be handling your Kickstarter shipments. They have kindly agreed to handle the Wave 1 fulfillment of the Alien vs Predator Kickstarter for those territories in one great big push during the month of August. This means that everyone will get their products at roughly the same time, rather than the staggered shipments which would occur with the fulfillment handled by Prodos Games direct. Wave 2 fulfillment is still planned to be shipped by Prodos Games direct, at a later date.

Emphasis on later ... maybe their quota of soon has finaly run out.

Ninja Division Publishing has also allowed a space for Prodos Games on their stand at GenCon 2015! Kickstarter backers can come to the booth to receive their copy of Alien vs Predator directly. We will also be answering questions and showing off some of the fantastic figures from the game. Please be advised that the game will not be available for general purchase. The available copies are only for Kickstarter backers. While we will bring as many copies as we can, the game will be available on a first-come-first-served basis. Any remaining copies at the end of GenCon will be sent back to the Ninja Division Publishing warehouse and shipped to other patiently waiting Kickstarter Backers that could not attend the event.
We are still shipping from Poland to all territories except for North America and South America. These will be handled by Ninja Division as stated previously.

Like ... we can check it out, huh?

We are still negotiating teaming with a UK distributor to get the UK shipments out at a faster rate.
We have increased our output to a guaranteed minimum 120 copies a day, we are in the process of ramping up.

And how many of those are retail and how many are backers? With 120 a day, they should be done in a month ... wait, isn't that like end of next week, according to what they said when they'd start?

This past week, almost our entire KS shipment capacity has been allocated to creating a bulk shipment to Ninja Division to fulfil Kickstarter shipments in North and South America at Gencon and following the event.
You may pick up pledges for your friends at Gencon, as long as you have a printed copy of their pledge manager.

Ah, now I know, why I have a notification and nothing else ...

We are not selling to retailers at the moment for 4-6 weeks, whilst we fulfil KS shipments. Obviously, we have the first batch that we are still working through simultaneously, but we know that taking more orders will be non-conducive to completing the KS in a fast and efficient way.

Because you have already fulfilled the retailers?

We are keen to move forwards in a positive light, we are aware of the issues, complaints and problems with this project so far and we are working to resolve them positively. We would once again like to stress that people are entitled to be upset by some of the actions made and that we hope we can provide support to those people and meet their expectations in the future.

Oh, this is pure comedy. "Positive light", dudes, you are walking in utter darkness. "We are aware" And you don't care, see your handling in the forums or FB or all in all. Wait ... is anybody here upset by some of the actions or almost if not all of them? I know, I'm the latter.

The sculpts for wave two mentioned were reported as being approved except for the packaging quite some time ago. How surprising they actually weren't.