Forum adverts like this one are shown to any user who is not logged in. Join us by filling out a tiny 3 field form and you will get your own, free, dakka user account which gives a good range of benefits to you: No adverts like this in the forums anymore. Times and dates in your local timezone. Full tracking of what you have read so you can skip to your first unread post, easily see what has changed since you last logged in, and easily see what is new at a glance. Email notifications for threads you want to watch closely. Being a part of the oldest wargaming community on the net. If you are already a member then feel free to login now.

Okay i bought like 300 bucks of GW stuff from a independent dist,
i got a bunch of finecast HQ with holes and gak that i dont want to fix!
5/10 models i ordered were bad enough that i didnt want to sit down and fix all their mistakes.
i opened them and cleaned them then keep finding holes and missing details.
and a box of terminators with crappy quality plastic.

should i complain and ask for a replacement for everything or ask for a refund, i want to play!

Call GW, their customer service will take care of you. They replace whole models regularly when there's Finecast problems. Also, you should probably change the thread title.

It's finecast. Don't bother with replacements, they'll be just as bad as the originals. Just demand a full refund.

 Peregrine wrote:
It's finecast. Don't bother with replacements, they'll be just as bad as the originals. Just demand a full refund.

Sure, except he may want the models. To, I don't know, play the game like he said in the OP.

 OverwatchCNC wrote:
Sure, except he may want the models. To, I don't know, play the game like he said in the OP.

What he wants doesn't really matter if GW can't provide it.

I have plenty of fine cast models, most of my eldar army is fine cast. Have had no bad sculpts at all. I prefer it to plastic any day. Just get replacements in my opinion. If they cant provide a good replacement then ask for your money back. Thats what id do.

 Peregrine wrote:

 OverwatchCNC wrote:
Sure, except he may want the models. To, I don't know, play the game like he said in the OP.

What he wants doesn't really matter if GW can't provide it.

No, of course it doesn't.

I went through 4 Venomthropes before I got a good cast, and I mean these were unuseable in every way. Just ask for replacements, and if the replacements are no good, call them again. They're very reasonable. Just keep the packaging as they may ask for batch numbers.

If you're near a GW branch, take them in and ask for replacements, and have a good look at the replacements first.

If not, just give them a call, you may need to send them mini's photos though.

Be prepared for a few rounds of replacements; the stuff is getting better but it's still pretty hit and miss.

Thanks guys, I sorta feel bad asking to get 5 models replaced but I payed like 100 bucks for them -_-;;

Don't feel bad, man. You should get what you pay for.

If you've paid a premium price you should expect a premium product. Don't expect anything else, and you should keep returning the miniatures until you receive one you are happy with.

Kinda curious about these "crappy plastic terminators" that you're referring to.

 cincydooley wrote:
Kinda curious about these "crappy plastic terminators" that you're referring to.

Even plastic kits are prone to miscasts once in a while. I had a Defiler that had a sprue that was mashed flat; called up GW and got a replacement post haste. For all their questionable decisions and practices, GW customer service is top notch.

 Pacific wrote:
If you've paid a premium price you should expect a premium product. Don't expect anything else, and you should keep returning the miniatures until you receive one you are happy with.

Well, they are "the highest quality miniatures the world has ever seen" and you should certaily not settle for something that a garage caster would be ashamed of

Whenever I get a bad one I just call GW and they've just sent me a new kit. I'm running about 60/40 good/bad with the finecast that I've got. When its perfect its great and even if its not if it is hole filling then I'm fine with it since I'd have to do a bunch of filing if it were metal. I draw the line at having to resculpt detail. I had a Golgfag that had a bunch of bubles and his dagger and gun both were missing their handles so I just called and had him replaced.

 Pacific wrote:
If you've paid a premium price you should expect a premium product. Don't expect anything else, and you should keep returning the miniatures until you receive one you are happy with.

Exactly, don't let them shout you down like they've been ordering their black shirts to do.

Filling a few holes in flat or areas with no detail is perfectly normal for any resin on the market (that I'm aware of and with exception to some resin-plastic hybrids). You should always expect at least a couple of holes on any resin model.

However where those holds appear and cause a loss of detail or where you get a generally badly cast section that isn't something you have to rebuild. Filling holes/gaps is one thing but if you've a loss of the detail then just phone GW directly and they will sort you out without any fuss at all (the most they'll ask for is for you to email a picture to them; which is never a bad thing as the more info they get the more they can spot for regular mistakes when packing and also adjust molds or the process to account for these errors).

GW has always maintained one of the best customer support lines there is and they've got a fantastic reputation for it. So don't be afraid, call up and they'll see that you get the quality you want without a fuss.

 Ravenous D wrote:

 Pacific wrote:
If you've paid a premium price you should expect a premium product. Don't expect anything else, and you should keep returning the miniatures until you receive one you are happy with.

Exactly, don't let them shout you down like they've been ordering their black shirts to do.

I've only seen a store do that once with a guy who opened up every single model for Lysander and then he proceeded to complain because all of them had heavy flash on them. The guy offered to clean the model for him and show him how to fill small pits but the guy wanted his money back. I would have drawn a line at the flash and said its a matter of learning to clean the model up. I understand the pitting issue and I know some fine cast can be messed up and some is just needs to be cleaned up.

The shops are understanding because they generally know what you want and can help you within reason. My advice would be see if the manager can fix it for you. If he offers to help correct it let them take a shot. Worst case they replace it.

Actually the worst case scenario is the manager trying to tell you your expectations are unreasonable and fur has a naturally bubbly texture anyway.

Returning 1 thing, GWs customer service is wonderful. Trying to return the same thing for the 4th time because no matter how many you get the mold was designed for metal and is gak, then they get a little pushy.
Don't let them try to tell you crappy models are reasonable, don't settle for anything less than what you decide needs replacing getting replaced.

When they are selling you "the highest quality models in the world" and most certainly charging you for it, i woul dnot settle for anything less than near perfection. Ive seen better garage kits than some of the trash gw try to label finecast.

Herzlos wrote:
If you're near a GW branch, take them in and ask for replacements, and have a good look at the replacements first.

One of my local players told me that now that there is a local GW store that the customer service phone reps will try to get people to go in and use the local store for replacements of defected models. Anyone confirm, deny?

It would seem sensible to me - if you are near to a location that has the model you desire is it not better to go there and get one or wait a week for verification/shipping of a replacement.

Seems like a reasonable option to me.

Me, I have 5 FC models and all are perfectly cast and have had more problems with metal over the years (though that 20 years of metal vs. 2 years of FC ).

The thing is returning to the OPs question if he wants a new models as others have indicated call GW, if however he wants a refund he'll have to return to the point of sale (I'm guessing not a GW store in the US?). At that point you are open to the vagaries of US consumer rights since you have opened and used (cleaned) the models. I know in the UK i'd be due a refund; some of the stories I hear in the US I wouldn't be so confident.

 Overread wrote:
Filling a few holes in flat or areas with no detail is perfectly normal for any resin on the market (that I'm aware of and with exception to some resin-plastic hybrids). You should always expect at least a couple of holes on any resin model.

Not on any non-garage cast resin models I've ever bought.


Automatically Appended Next Post:

 derek wrote:

Herzlos wrote:
If you're near a GW branch, take them in and ask for replacements, and have a good look at the replacements first.

One of my local players told me that now that there is a local GW store that the customer service phone reps will try to get people to go in and use the local store for replacements of defected models. Anyone confirm, deny?

That seems likely, as it lets them see the bad models. But it's better for you anyway as you can see the new models before you take them away.

However, don't let them convince you that it's just a side effect of resin; it's not. It's a side effect of rushed casting.

And don't let them sell you liquid green stuff to fix it yourself.

Yeah that's poor CS.

Buy Liquid GS because its a good product (it is!) but not as a band aid for a poor quality sculpt.

As for poor Resin product I have an axe to grind with Battle Front on that subject if we're naming names. Their tank hulls usually require allot of work.

Herzlos wrote:

 Overread wrote:
Filling a few holes in flat or areas with no detail is perfectly normal for any resin on the market (that I'm aware of and with exception to some resin-plastic hybrids). You should always expect at least a couple of holes on any resin model.

Not on any non-garage cast resin models I've ever bought.

It's always a question of luck. I've got multiple models from Spartan Games with no pits or bubbles; and others with them. Got a few resin models from Privateer press and got a few bubbles here and there. It's just part of Resin in general. Rather like flash and mold lines you might be lucky and not have to deal with them or only have minor issues, but you should always expect to deal with them.

Like I said where its on a flat smooth surface that can be fixed easily its fine, where its affected the detailing that's when you ask for replacements.


As for GW getting shirty if you're asking for replacements multiple times of the same model, get a camera and take some good pictures of the problem each time and go through email correspondence. You're then easing their fears (ergo you're not abusing their policy and service) and also providing key visual data as to where the problem is as well as showing its extent. Any company replacing something multiple times is going to get a little worried, especially when the company does not require return of the defective product to them.

 derek wrote:
One of my local players told me that now that there is a local GW store that the customer service phone reps will try to get people to go in and use the local store for replacements of defected models. Anyone confirm, deny?

I live 20 miles from a GW store. I've called GW Customer Service to replace my original and then three other Illic Nightspears. Never once did they ask me to go to the store. They simply replaced them no questions asked other than "Is there anything else I can do for you today?" The poor guy on the other end did have to listen to me rant about the quality and I did ask repeatedly if they could send me one in metal.

That's been my limited experience.

I should point out because of that and Battlefront not being able keep stock available I've shifted my spending back to buying GW products from my FLGS. Of All things I'm back to buying battalion box sets for Warhammer Fantasy bulking up on armies and starting a Beastmen army. Of course I have to source my characters from alternate companies or old GW metals from eBay.

It also depends on how bad the holes are. Almost any resin is going to have minor imperfections in the casting. If we are talking tiny bubbles on the inside of a thigh that we will never see.... that is just nitpicking. It is reasonable to want a replacement part or model if a face has a massive hole in it though.

Ambek wrote:
Okay i bought like 300 bucks of GW stuff from a independent dist,
i got a bunch of finecast HQ with holes and gak that i dont want to fix!
5/10 models i ordered were bad enough that i didnt want to sit down and fix all their mistakes.
i opened them and cleaned them then keep finding holes and missing details.
and a box of terminators with crappy quality plastic.

should i complain and ask for a replacement for everything or ask for a refund, i want to play!

Get a full refund, never buy forecast again, stick to plastics, and if you can get away with it, third parties. Convert wherever possible.

Make it the onus of GW to prove they deserve your patronage. Don't just make it a given.

I was missing the hull from my Baneblade when I opened the box, I called GW they sent and entirely new sealed Baneblade, talk about awesome bits! However before I converted it into a looted Baneblade I bought the Apocalypse Baneblade set and had enough bits to make the tank, so money spent and got two for the price of one. sweet!
I agree with the resin never being perfect, however if its more than just bubbles/holes get them replaced vs greenstuff. I don't think I have any Finecast yet... I would rather not have any. I recently got my LOTD which were all metals, I noticed yesterday on GW's sight they are listed as Finecast...