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Hmm... mine has said Dispatched since the day after I ordered it. Will it change to 'shipped' at some point, or will it just show up randomly at my door?

I'm not even sure what 'dispatched' means... does that mean it's on it's way? or does that mean it's been pulled off a shelf and is sitting in a shipping room somewhere in the GW warehouse? (I get a mental image of the end of Raiders of the Lost Ark and wonder if they'll ever find the box again...)

Dispatched is basically the same as shipped, or should be.

My Space Hulk order is being shpped to my local GW store. FedEx has confirmed it will be delivered today.

I got mine last night Looks great, can't wait to slot it into my painting schedule.

Argh! Argh! Argh!

Everyone stop posting you have got yours!!!

I can't get mine until Friday.

I got mine yesterday. The (very MODULAR) cardboard tiles were so well cut that they practically fell right out of the frames. No tearing or those little cardboard tufts on the edges you end up with most of the time.

Genestealers then at all my termies. I think the dice are weighted, because I couldn't roll 6s to save my life (the terminators lives, actually).

So it's just Americans that are receiving it early? No Europeans yet? :(

Redemption wrote:So it's just Americans that are receiving it early? No Europeans yet? :(

Well, people in America, at any rate. I'm not American.

Redemption wrote:So it's just Americans that are receiving it early? No Europeans yet? :(

This is GW's revenge against me for complaining that we in the US rarely get our stuff early unlike Europe normally seems to. If FedEx is telling truth, I should have mine tomorrow. Sadly, FedEx has failed me before.

Well not everyone in the US, even if it's been delivered. My copies were delivered today, but I can't get ahold of them, GW will not release them.

If I had had them shipped to my house, I would have them already. But since boxes tend to arrive more reliably in good condition at the GW store for me, I had my copies of Space Hulk sent there, including the one for my young son, whom I've now had to disappoint. Now our copies of Space Hulk will just sit there at the store till Saturday.

There's also an issue with packing slips. Apparently there's also a mix-up with no packing slips being included in the shipments, so there's no way to tell which shipment is for which customer. This appears to be a wide-spread problem for most if not all of the shipments, at least from what I've seen locally at two different stores.

I don't criticize GW very often, but personally I think they are handling the delivery of this release quite badly. This is a bit of a mess with so many copies already at people's homes, hundreds if not thousands sitting in stores already paid for that they won't distribute for days to come, and no packing slips in the store deliveries to ensure orders are distributed properly. I don't like being penalized for having my merchandise sent to the store rather than my home and there was no mention up front when I placed the orders weeks ago that this would be an issue. I'm certain my credit card was charged when I placed the orders without delay. This is one instance where I am less than pleased and I called Customer Service to let them know that.

Received my Space Hulk today from GW. Opened it and looked at the figures.

http://www.youtube.com/watch?v=20HTTZWQJSA

Edit: Hey! My 3-minute timer only lasts for 2 minutes 43 seconds. WTF???

Someone else had a timer that ran 2:55.

The timers seem to be rather low quality.

Looks like they just raided a dentist offices and grabbed all their brush your teeth timers

Mine are supposedly sitting on my door step, waiting for me to get off from work. I am filled with warm fuzzies.

Fixing your timer shouldn't be hard. You can find sand and you should own a pin vice. Make a small hole add sand and seal it with hot glue or epoxy. But if I hear of anyone doing this to give themselves a 5 minute timer...

Mine arrived on my doorstep today (ordered through the GW website). Its a hefty box, I can't wait to break it open.

Fortunately, these will fit nicely with my Flesh Tearers :-)

BrassScorpion wrote:Well not everyone in the US, even if it's been delivered. My copies were delivered today, but I can't get ahold of them, GW will not release them.

If I had had them shipped to my house, I would have them already. But since boxes tend to arrive more reliably in good condition at the GW store for me, I had my copies of Space Hulk sent there, including the one for my young son, whom I've now had to disappoint. Now our copies of Space Hulk will just sit there at the store till Saturday.

There's also an issue with packing slips. Apparently there's also a mix-up with no packing slips being included in the shipments, so there's no way to tell which shipment is for which customer. This appears to be a wide-spread problem for most if not all of the shipments, at least from what I've seen locally at two different stores.

I don't criticize GW very often, but personally I think they are handling the delivery of this release quite badly. This is a bit of a mess with so many copies already at people's homes, hundreds if not thousands sitting in stores already paid for that they won't distribute for days to come, and no packing slips in the store deliveries to ensure orders are distributed properly. I don't like being penalized for having my merchandise sent to the store rather than my home and there was no mention up front when I placed the orders weeks ago that this would be an issue. I'm certain my credit card was charged when I placed the orders without delay. This is one instance where I am less than pleased and I called Customer Service to let them know that.

Good. While I got mine sent to my house (and they showed up already, thank goodness), you have every right to be angry, since you have PAID for the product and it is available to consumers (at some level). You shouldn't get penalized for going through the store. Frankly, it would increase pre-orders if you were allowed to pick them up when they arrive (while non-preorders wait until release date). This happened to me with the IG Codex and I was none too pleased. If it happened with SH or the upcoming SW, I'd probably actually rage. It's bad for customer service to have double standards for the same behavior (preordering and PAYING).

The only consolation I can tell you is that the product is worth the wait.

Guys a street date is there for a reason, if the FLGS sells you your copies early they could lose the right to sell GW products, its the same thing with wizards of the coast, and the video game industry. You guys wouldnt have a gripe if the personal shipping date was pushed back, but it seems GW sent every order at once. Our rep is already confirming they have at least a few extra from stores reducing their order...

Except that hundreds, possibly thousands of people who had these sent to their homes already have them. Remember, most customers aren't members of this forum or posting here. If you've got a few dozen people here saying they got theirs at home already, then many more times that number of people out there have gotten these at their homes already.

I understand the philosophy on the street date and trying to be fair to trade accounts, but this policy rarely ends up working equitable for everyone in the end. Every time I bump into this policy it's a nuisance and there have been times when I didn't pre-order something just to avoid this very issue. And if it's going to be a huge issue, it should have been made clear up front when they charged my credit card weeks ago for this.

Pre-orders are often a mixed bag. Usually they work out okay and as expected, but there have been times when I've had some really unhappy results. Example, when I pre-ordered the stratagems set (with resin markers) for Cities of Death, it literally took them 6 months to fill the order. I never had an explanation or apology, it just showed up one day 6 months after I "advance ordered" it.

When the Foundation Paint set was released, that was the first time I bumped into this pre-order/release date issue, only I was not warned ahead of time. Up till then, when my pre-orders came in they just gave them to me. When that one came in I made a 1-hour round trip to the store to pick it up only to be turned away. That was the first, but clearly not the last time this issue has proved inconvenient for me. However, this is the first time I raised a bit of a fuss over it. At this point, I'm just tired of it and I felt the need to express that to GW directly.

The reason thousands...hahahahha, thousands, of people have them is because GW is lazy, and bulk shipped everthing at once, meaning personal customers and trade accounts recieved on the same day. Much bigger companies understand this and either A) Send em seperately or , B) not sell them at all to personal customers. You guys knew the date when the game would come out, and really shouldn't complain that you can't get yours early. Just because he got his, and she got hers doesnt mean we should all freak out when you can't pick up yours. Sit patiently, or cancel your order and by from GW, i bet you the saturday shipment will be in your hands before you can get another one.

Just adding a bit of the email i recieved: SPACE HULK – The orders for your copies were placed on Thursday August 27, these should start arriving about Wednesday this week please remember that the date they can be sold is Saturday September 5th, we currently have a few copies of Space Hulk left from those accounts that reduced their quantity so if you need anymore let us know ASAP.


Its not our fault, support your FLGS or at least your LGS

My order came this morning, and I'd like to say I am super happy. What actually happened was I opened the box, super happy, and immediately became super annoyed. The insides were mostly alright but the timer was smashed into a billion pieces and there was sand EVERYWHERE. I played a round tonight and all the pieces kept skating around on little flecks of sand. I wound up vacuuming the table repeatedly but still haven't got it all.

I'm not going to complain to GW since I already have a stopwatch for SH, but I wish they had put the timer into a box or baggie.

My timer was not damaged, but the side of one of the game boxes I received was totally smashed. I thought about returning it to the local store, but decided just to open it. Getting it early is worth a little damaged box, and I still have two that were undamaged.

Mez

Everyone's priorities are different. I have to say that I expect my game, which with tax costs more than $100 US, to be in pristine condition when I get it. Damage of any kind is not acceptable. It's a premium, limited edition product and I'm not accepting damaged merchandise. In such a case, I can wait a few days to get what I paid for, which is a new condition copy of the game, not something that already appears used and abused.

*sigh*

Still nothing.

BrassScorpion wrote:Everyone's priorities are different. I have to say that I expect my game, which with tax costs more than $100 US, to be in pristine condition when I get it. Damage of any kind is not acceptable. It's a premium, limited edition product and I'm not accepting damaged merchandise. In such a case, I can wait a few days to get what I paid for, which is a new condition copy of the game, not something that already appears used and abused.

QFT

Woo hoo!

My Space Hulk order is now showing 'dispatched' on the GW UK website.

That means it should arrive in the Oxford Street shop on Friday and with luck they will let me take it home for the weekend.

Ha! I ordered it from the UK and have it before someone in the UK. I find that really odd.

H.B.M.C. wrote:Ha! I ordered it from the UK and have it before someone in the UK. I find that really odd.

So unfair since I ordered a week ago and mind is still showing as order being processed, with a note at the bootom saying this item is no longer available, although I am glad you got yours

Local store got their preorders yesterday. They called me up today and told me to come pick it up. Spent a few hours putting that beast together. Its quite choice

yay. Mines came in the post yesterday.

Best looking board game I ever saw!

Ouze wrote:My order came this morning, and I'd like to say I am super happy. What actually happened was I opened the box, super happy, and immediately became super annoyed. The insides were mostly alright but the timer was smashed into a billion pieces and there was sand EVERYWHERE. I played a round tonight and all the pieces kept skating around on little flecks of sand. I wound up vacuuming the table repeatedly but still haven't got it all.

I'm not going to complain to GW since I already have a stopwatch for SH, but I wish they had put the timer into a box or baggie.

I would give them a polite letter about it. There's expecting to get what you paid for on a brand new product and there's being a dick, and expecting them to send you a new timer is definitely the former.