That's part of what I was talking about. Those certificates are given to the service member and are not always automatically added to the personnel file, depending on the circumstances in which they were given. It is the service member's responsibility to make sure either their admin section submits the award citation/certificate to the personnel file, or the service member can submit it directly. If he didn't do this and ensure his personnel file was complete (which is not far fetched if he knew he was getting out and didn't need to worry about promotions or anything) it is quite possible that his personnel file could be missing any number of documents. The fact that the DOD pulled his personnel file and those awards were missing does
not mean that he was not awarded those medals.
Now, it doesn't mean that he couldn't have embellished his record and there is at least one award that is listed in his performance evals that is not listed on his DD214. There is also the possibility, as Jihadin and I have mentioned, that he could also have sealed awards not in his personnel file that were given for actions involving classified operations. We also know, based on the FOIA request response, that there is information in his personnel file that was not released.
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In addition, we know for a fact that the information released in the FOIA response is incomplete, because as far as I can tell, his certificates for his first and third Bronze Stars with V are in there, but not his second.