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Made in us
Commoragh-bound Peer



San Diego

I've made purchases from Doc's Discount Game (also known as The Discount Game Store on Ebay) a few times over the years with positive results. They offered some pretty deep discounts and free shipping which I found very attractive when I was looking to start a new 40k army. The only downside was they would take their sweet time pulling the orders and shipping them to me but I really didn't mind cause it was a long term project and I wasn't in a rush.

About a month and a half ago, with 8th ED on the horizon and speculation swirling about the new GW pricing policy, I decided to place a very large order with them to fill the gaps in my projects and save some seriously moolah. Usually they prefer taking the orders via email but this time they insisted I do it through their Vendio store front, no problem. They thank me for my business and tell me they hope to get the package out by the end of the following week. First week goes by, nothing, then the second week GW drops their new pricing policy and a few hours later DDG sends out an email stating that because of the new policy their GW discounts would drop from 25-35% to a flat 15% on all GW products. Good thing I put in that order when I did right? That order would have been over $100 more! Few days later I receive a tracking number and a notice that my order has been shipped. Tracking my package the next day I see that my package was picked up and taken to the USPS office. I check tracking once every couple days to see the progress but nothing has changed. Im not too worried cause I have had packages not get scanned at certain points and still arrive just fine. But after about 10 days with no delivery im concerned. Tracking says its still sitting back at the USPS office. after 2 weeks I reach out to DDG and update them on my package, no response so I contact the USPS and open a case. After a few days Im contacted by a Supervisor from that USPS office and he tells me that a hold has been placed on my package. Apparently while the package was physically addressed to me in California, the electronic tag and tracking bar code were addressed to someone in Boston Mass, so now its sitting there in package purgatory. On top of that since my name and address doesn't appear as the primary address (aka the electronic tag/tracking bar code) I cannot file a missing package claim. The only 2 who can make a claim and have the package either returned or forwarded are random Boston dude or DDG. But here is the really fishy part, as im talking with the USPS Supervisor, he gives me a physical description of my package and based off the dimensions (about the size of a large box of cereal) he gives me there is noooo waaaayyy it is my complete order. Mind you that I ordered 9 boxes of squads and even if they were all OOB NOS there is no chance they would fit into a package that size. I take all this new information and I forward it to DDG along with the USPS Supervisors contact info to release the package to me and my address. A few days later DDG responses that they have no idea how that could have happened and that rather than waiting for the package to be returned they are just going to reship my order ASAP. That was 16 days ago. No packages. No models. No return emails. No return phone calls.

I would love some advice. Has anyone had similar issues with online vendors? How did you end up fixing your situtaton? I have not contacted paypal yet because despite all the GIANT RED FLAGS im still holding out hope that I will come home from work one day and my package will be waiting for me....

Thank you for listening to my drunken rant about my first world plastic soldier addiction.
   
Made in us
Stone Bonkers Fabricator General






Home Base: Waconia, MN (Minneapolis)

I've used doc's quite a bit. I've had more than my number of oopsies with them on their end but they have always more than made up for it with me. They aren't fast but they've always come through. I'd just contact them again or discuss how to get your money back via email.

Best Painted (2015 Adepticon 40k Champs)

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Made in us
Commoragh-bound Peer



San Diego

 Hulksmash wrote:
I've used doc's quite a bit. I've had more than my number of oopsies with them on their end but they have always more than made up for it with me. They aren't fast but they've always come through. I'd just contact them again or discuss how to get your money back via email.


Im not sure what else I can do at this point. Ive seriously done all the hard work for them. I gave them the USPS case number and instructions on how to clear my package so literally all it would take is a 5 minute phone call. My package was supposed to arrive 28 days ago and in that time ive sent them 8 emails and 2 phone calls. The one response I recieved was ...
"I am sorry to hear that!
I am going to re-ship your order this coming week.
Thanks for your business and patience!!!"

and that was 17 days ago at this point

You said they always make it up to you. Im curious, what did they do?
   
Made in gb
Cunning Chieftain






For consumer protection, contact PayPal asap.

I get wanting to believe best intentions, but there's time limits to refunds.

Fed up for Scalpers? Why not join us? 
   
Made in au
Regular Dakkanaut







Once you open a Paypal dispute, DO NOT close it until you've got the goods in your hands, as you will not be able to reopen it.

Some sellers will give you a story about their system not being able to process it while it's open, they're just trying to con you.

Just having the dispute open will often get you a faster response (though I know nothing about this specific seller)
   
Made in us
Hunter with Harpoon Laucher




Castle Clarkenstein

Open a paypal dispute, and you will get your money back. Don't settle outside of paypal, don't close dispute until money is back.

Those "Red Flags" are your brain telling you the smart thing to do. Don't worry about it.

And guess what? Any reputable merchant would absolutely expect you to do that. I've had packages lost by ups and had to file claims, or get them returned a month later, mangled by ups or usps. I totally expect a customer to want their money back. Not a big deal, part of doing business.

Scam artists lie and work hard to make you feel bad. A good business re-assures you that it's not your fault, and lets fix your problem.

This message was edited 1 time. Last update was at 2017/06/03 21:55:29


....and lo!.....The Age of Sigmar came to an end when Saint Veetock and his hamster legions smote the false Sigmar and destroyed the bubbleverse and lead the true believers back to the Old World.
 
   
Made in us
[DCM]
Pig Thief





Everett, WA

Okay, I just got my order from Docs. Basically, after a lengthy delay, I sent an email and opened a PayPal dispute. He replied a couple of days later and by the end of the week I had my order. I've closed my dispute as resolved and everything worked out. I'm unlikely to use Docs in the future but he did ship my order out eventually.

I suggest the OP do the same if he hasn't done so already.



Reading's for morons who can't understand pictures.

 
   
Made in us
Commoragh-bound Peer



San Diego

::UPDATE::

The day after my previous post I received a package from DDG and sure enough its was small like the USPS supervisor described it. The tracking bar code was X'd out and there was a hand written note saying "to deliver as written" so I guess the USPS got wise and forwarded my package themselves because I still never heard back from DDG. Inside was only about 1/2 of my stuff with a letter apologizing for the incomplete order. They promised the rest would ship within the week and that they would throw in a couple extra sprues for my trouble. Well Its been 2 months now since i placed my original order and I still do not have all my models. I sent a final email saying that I wanted a refund and to return the models I had already received. I contacted Paypal and they said I still had plenty of time to open a dispute if i wanted to. So i am going to wait 24 hours for a response before doing so.
   
Made in us
Executing Exarch






Good luck. This is kinda/sorta what happened with my last order - so no more Doc's for me.
   
Made in us
[DCM]
Pig Thief





Everett, WA

As I said above, Doc responded pretty quick once I opened a dispute with PayPal.


Reading's for morons who can't understand pictures.

 
   
Made in us
The Hammer of Witches





A new day, a new time zone.

 Breotan wrote:
As I said above, Doc responded pretty quick once I opened a dispute with PayPal.


I would imagine that there's a certain amount of sincerity in that 'they will make things right,' but until you actually open a dispute there's no pressure or timeline for 'gak, okay now I really have to do something about this.'

Maybe I'm just being too generous.

"-Nonsense, the Inquisitor and his retinue are our hounoured guests, of course we should invite them to celebrate Four-armed Emperor-day with us..."
Thought for the Day - Never use the powerfist hand to wipe. 
   
 
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