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Made in au
Fresh-Faced New User




First time poster on Dakka
Thought people should know this. I recently sent an email to Australia HQ complaining about the hours of my local store (Newcastle, NSW) and how it seems to be closed when it should be open.
Well I got a reply today with the usual "sorry for your experience" and then it went on to say that they have received a few complaints about the store and are aware of the "ongoing staffing problem" and unfortunately the store will be closing for good in the New Year.

This message was edited 1 time. Last update was at 2017/12/19 11:44:15


 
   
Made in us
[DCM]
Bird from Hell






Congrats! Now maybe you can get a real store.

Laying low in a blood filled trench
Kill time 'til my very own death
On my face I can feel the falling rain
Never see my friends again

In the smoke, in the mud and lead
Smell the fear and the feeling of dread
Soon be time to go over the wall
Rapid fire and end of us all


[https://www.dakkadakka.com/dakkaforum/posts/list/745932.page]SELL ME YOUR FORGEWORLD ATLAS[/url] 
   
Made in au
Painting Within the Lines





Newcastle NSW

While we haven't hard the best of luck with staff I don't see them closing the shop

The Four Winds Tribe has returned to claim the Underhive for House Escher 
   
Made in au
Anti-Armour Swiss Guard






Newcastle, OZ

It just celebrated a birthday, too.

It was one of the first two stores opened in NSW outside of Sydney - and is still the ONLY GW between Sydney and the QLD border.

I've known (and gamed with) a couple of previous managers and staff, but it's a tiny dogbox that's stifling in summer because the aircon has never worked properly in all the years it's been there.

On the plus side, there is a Good Games not far down the road (FLGS) and a fairly good model hobby store 2 blocks away (so paints, glues, brushes and tools can be bought without being gouged).

I'm 49.
Old enough to know better, young enough to not give a ****.


 
   
Made in se
Furious Fire Dragon





While it's sad to lose an LGS, I think it'd be for the best if GW were to back out of the brick-and-mortar market. That's best handled by third parties who'll stock non-GW games as well, all for a wider appeal and luring people into their games from other franchises. Luckily there aren't many GW stores in Sweden, I think there's one in Stockholm and one in Gothenburg. The rest of the market is independent.

Craftworld Sciatháin 4180 pts  
   
Made in us
Longtime Dakkanaut




Sorry to hear that, OP. :(

Hope you can find another hobby store or they change their minds and keep it going. More places to play the merrier.

(Also I'm pro-GW shops, in areas that don't stock GW or have a place to play they're a life-saver.)

   
Made in us
[DCM]
Bird from Hell






Baron Klatz wrote:
Sorry to hear that, OP. :(

Hope you can find another hobby store or they change their minds and keep it going. More places to play the merrier.

(Also I'm pro-GW shops, in areas that don't stock GW or have a place to play they're a life-saver.)



But the existence of GW stores creates areas with nowhere else to play. Kill GW's retail stores and you get more independent stores, a win for the community.

Laying low in a blood filled trench
Kill time 'til my very own death
On my face I can feel the falling rain
Never see my friends again

In the smoke, in the mud and lead
Smell the fear and the feeling of dread
Soon be time to go over the wall
Rapid fire and end of us all


[https://www.dakkadakka.com/dakkaforum/posts/list/745932.page]SELL ME YOUR FORGEWORLD ATLAS[/url] 
   
Made in us
Longtime Dakkanaut




Well with how many of my retails went under new management and gutted themselves with the far away GW store remaining true I've had the opposite feeling about it.

Glory to the GW empire!
   
Made in au
The Marine Standing Behind Marneus Calgar






Versteckt in den Schatten deines Geistes.

Sorry Perry, but there ain't that many gaming stores in this country to begin with. Closing a GW store in Newcastle of all places won't cause the regular LGS's to come flooding back in. Chances are they were never there to begin with.



Anyway, so what's that now? Norsyd, gone. Hornsby, wouldn't pay the rent, so gone. Chatswood, moved over to Little Korea two blocks away from the centre of shopping. City, hidden in a basement under a Good Games (of all places). Parra, also next to a Good Games. Not many places.


This message was edited 1 time. Last update was at 2017/11/20 09:28:12


   
Made in fr
Dakka Veteran




 Peregrine wrote:
Baron Klatz wrote:
Sorry to hear that, OP. :(

Hope you can find another hobby store or they change their minds and keep it going. More places to play the merrier.

(Also I'm pro-GW shops, in areas that don't stock GW or have a place to play they're a life-saver.)



But the existence of GW stores creates areas with nowhere else to play. Kill GW's retail stores and you get more independent stores, a win for the community.

Not necessarily, as GW stores don't need to be as profitable. A game store will give exposure to the game, and bring in new players. But a portion of these players will actually buy their products online, instead of buying at the shop.
These people are still a source of income for GW, because no matter where they buy their GW crack, GW gets a cut. But they don't do much for the shop itself (they can still help if they build the community, but not as much).
If the shop is closing, it's an indication that there isn't a big healthy gaming community. A non-GW shop would probably struggle to stay in business.

Obviously non-GW shops offer other things which might help grow the community in other ways, or they can draw a significant portion of their revenue from other sources (MtG for instance). But still, I don't think a GW store closing is a good sign for the local gaming community, and really not a sign that another shop will soon open to fill the gap.
   
Made in gb
Longtime Dakkanaut




UK

fresus wrote:
But still, I don't think a GW store closing is a good sign for the local gaming community, and really not a sign that another shop will soon open to fill the gap.


Not only that but if the Australian highstreet is anything like the UK then small shops are in a very tough place these days. Even in a market where you don't have to compete with superstores selling products are discount rates (and loss leaders are cheaper than wholesale) the little hobyshop is in a tough spot to get enough income to cover all their various overheads. Heck go back 15-20 years and GW stores in the UK had 3 or 4 staff with generally 3 around at most hours; today the are down to 1 full time staff manager at all hours.

Running shops is stupidly expensive today and even when you get hobby stores most tend to gravitate toward things like Magic the Gathering - because it has a tiny footfall in terms of retail space to stock; in terms of overall stock diversity and in terms of space required to play. Plus ever few months everyone "has" to buy new cards. So it essentially works fantastic for the retail market


Wargames though are the opposite; big footprint to stock; wide stock range; big area required to play; higher individual unit prices (casual buying is far less of a thing - a good shopkeeper can coax another few packets out of a magic player; its a lot harder to coax £20 or more out of a casual encounter for a warhammer player).


If GW is pulling out its not a good thing as yes it means there's room for new competition to move in; but its bad because it suggests that there isn't sufficient market to sustain another store.

Honestly it wouldn't surprise me if we see GW twinning with something like Starbucks in the future; I know a lot of book shops are twinning with food outlets as food is one way to generate continued daily sales.
   
Made in us
[DCM]
Bird from Hell






 H.B.M.C. wrote:
Sorry Perry, but there ain't that many gaming stores in this country to begin with. Closing a GW store in Newcastle of all places won't cause the regular LGS's to come flooding back in. Chances are they were never there to begin with.


Someone else already pointed out that there's another store nearby.

Laying low in a blood filled trench
Kill time 'til my very own death
On my face I can feel the falling rain
Never see my friends again

In the smoke, in the mud and lead
Smell the fear and the feeling of dread
Soon be time to go over the wall
Rapid fire and end of us all


[https://www.dakkadakka.com/dakkaforum/posts/list/745932.page]SELL ME YOUR FORGEWORLD ATLAS[/url] 
   
Made in gb
Longtime Dakkanaut






In a Trayzn pokeball

 Overread wrote:

Not only that but if the Australian highstreet is anything like the UK then small shops are in a very tough place these days. Even in a market where you don't have to compete with superstores selling products are discount rates (and loss leaders are cheaper than wholesale) the little hobyshop is in a tough spot to get enough income to cover all their various overheads. Heck go back 15-20 years and GW stores in the UK had 3 or 4 staff with generally 3 around at most hours; today the are down to 1 full time staff manager at all hours.

Running shops is stupidly expensive today and even when you get hobby stores most tend to gravitate toward things like Magic the Gathering - because it has a tiny footfall in terms of retail space to stock; in

Yeah, my local GW used to have 2 people in it a decade ago but for the last 7 years it's been a one man show. According to the current manager the costs, rent for the shopping centre, electricity bills, the production costs for models they put on the shelves, delivery costs and his salary total to about £90,000 a year to keep the place open, last year he made the store £140,000. A few years ago though they barely made £90,000 a year, and apparently the shopping centre (it's an Intu if you're familiar with them) is putting up rates, so the store may go. It's sad, because while some seem to hate the GW shops, I really like the one near me.

My hobby blog, weekly updates hopefully http://www.dakkadakka.com/dakkaforum/posts/list/641714.page#7702117
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 Galas wrote:
But if we don't explode in a tide of hyperbole and exaggerations with every little piece of information. What would we talk about in these forums?
 
   
Made in us
[DCM]
Bird from Hell






fresus wrote:
Not necessarily, as GW stores don't need to be as profitable. A game store will give exposure to the game, and bring in new players. But a portion of these players will actually buy their products online, instead of buying at the shop.
These people are still a source of income for GW, because no matter where they buy their GW crack, GW gets a cut. But they don't do much for the shop itself (they can still help if they build the community, but not as much).
If the shop is closing, it's an indication that there isn't a big healthy gaming community. A non-GW shop would probably struggle to stay in business.


That sounds good in theory, but it isn't true. GW stores are expected to make a profit, and online sales do not count towards their numbers unless they are made in-store using the store's computer. Even ordering online from home for delivery to the store (a pretty clear sign that the store is at least a contributing factor in making the store) does not count as a sale for the store. So if a GW store is capable of making a profit and staying open then surely an independent store, with an even broader range of products to sell, can get numbers at least that good.

Laying low in a blood filled trench
Kill time 'til my very own death
On my face I can feel the falling rain
Never see my friends again

In the smoke, in the mud and lead
Smell the fear and the feeling of dread
Soon be time to go over the wall
Rapid fire and end of us all


[https://www.dakkadakka.com/dakkaforum/posts/list/745932.page]SELL ME YOUR FORGEWORLD ATLAS[/url] 
   
Made in au
Sinister Chaos Marine





Shame, but not surprising given where it is or, really, the state of their Aussie product.
   
Made in gb
Longtime Dakkanaut




UK

 CREEEEEEEEED wrote:
It's sad, because while some seem to hate the GW shops, I really like the one near me.


I think there's a big international difference; I notice that a lot who tend to dislike GW stores tend to not be in the UK market. I think also the UK market in general is very poor for geek-style shops. Even in quite big urban areas we just don't get them; where we do they are often tiny and thus not conductive to stocking/playing warhammer games on site. GW stores are lifeline in the UK market as they are often the only choice - and they are generally big enough to at least have a couple of tables.

I think overseas and esp in the USA there's a much healthier and larger general geek style market and availability of shops. So a store that only sells one single product range is up against more varied competition
   
Made in us
Ollanius Pius - Savior of the Emperor






Right behind you.

 Overread wrote:
 CREEEEEEEEED wrote:
It's sad, because while some seem to hate the GW shops, I really like the one near me.


I think there's a big international difference; I notice that a lot who tend to dislike GW stores tend to not be in the UK market. I think also the UK market in general is very poor for geek-style shops. Even in quite big urban areas we just don't get them; where we do they are often tiny and thus not conductive to stocking/playing warhammer games on site. GW stores are lifeline in the UK market as they are often the only choice - and they are generally big enough to at least have a couple of tables.

I think overseas and esp in the USA there's a much healthier and larger general geek style market and availability of shops. So a store that only sells one single product range is up against more varied competition

Yes and no.

Here in the US there are shops that have more varied product ranges, but with this you end up at the mercy of the person who is in charge of ordering and maintaining stock. If they aren't up to snuff, those other ranges can die off or become a millstone around the neck of the shop. Card games like Magic basically pay the bills for most of these shops as well.

Add to it that these are the kinds of shops where a "tournament appropriate table" can be a card table with some random pieces of scatter terrain and no LOS blocking and it becomes even sillier when they host tournaments or things like that.
   
Made in fr
Dakka Veteran




 Peregrine wrote:
fresus wrote:
Not necessarily, as GW stores don't need to be as profitable. A game store will give exposure to the game, and bring in new players. But a portion of these players will actually buy their products online, instead of buying at the shop.
These people are still a source of income for GW, because no matter where they buy their GW crack, GW gets a cut. But they don't do much for the shop itself (they can still help if they build the community, but not as much).
If the shop is closing, it's an indication that there isn't a big healthy gaming community. A non-GW shop would probably struggle to stay in business.


That sounds good in theory, but it isn't true. GW stores are expected to make a profit, and online sales do not count towards their numbers unless they are made in-store using the store's computer. Even ordering online from home for delivery to the store (a pretty clear sign that the store is at least a contributing factor in making the store) does not count as a sale for the store. So if a GW store is capable of making a profit and staying open then surely an independent store, with an even broader range of products to sell, can get numbers at least that good.

My point is that GW can afford to have a store that doesn't turn a profit by itself, because it also generates sales outside of the store.
It doesn't mean they do (I don't have any info on their internal business plans), but their situation isn't the same as an independent store.
   
Made in au
Grizzled Space Wolves Great Wolf





 Peregrine wrote:
 H.B.M.C. wrote:
Sorry Perry, but there ain't that many gaming stores in this country to begin with. Closing a GW store in Newcastle of all places won't cause the regular LGS's to come flooding back in. Chances are they were never there to begin with.


Someone else already pointed out that there's another store nearby.
The Good Games? They're a chain of hobby stores. If it's anything like the Good Games near me, getting a game of 40k or WHFB/AoS is much harder than at a GW store. Most nights are CCG/boardgame/RPG nights with the odd Warmahordes night thrown in. I stopped trying to get a game there when GW games completely fell off the events calendar.

If I wanted to play a GW based game and had the option of the local GW or the local Good Games, I'd go to the GW without a 2nd thought.

That said, I'd be happy for GW to close all their stores if it means they lower their bloody prices.

This message was edited 2 times. Last update was at 2017/11/20 12:25:09


 
   
Made in au
Preparing the Invasion of Terra






Brisbane, Australia

Yeah all the Good Games I know don't have the capability to hold any games of 40k or Age of Sigmar on a casual night, let alone an event due to lacking boards and terrain of any sort.

Come to think of it, I can't even think of one that has any GW products on the shelves.


It's also entirely likely that the 2 stores chromedog mentioned are the only other stores in Newcastle. I'm not sure, I've only been there once and not with any intention of checking out the local hobby scene.

EDIT: Wait, no there is one Good Games that I know that does and can now that I think of it, but the manager is also a member of a local 40k club and tends to host their events, which would be why.

This message was edited 2 times. Last update was at 2017/11/20 12:36:05


Multiple thin coats are always better than one thick coat.
 
   
Made in gb
Longtime Dakkanaut






In a Trayzn pokeball

 Peregrine wrote:
Even ordering online from home for delivery to the store (a pretty clear sign that the store is at least a contributing factor in making the store) does not count as a sale for the store.

Can confirm, the store manager complained at me for pre-ordering Dark Imperium from home to the store rather than just buying one the day they were released because GW doesn't count it as a store sale.

My hobby blog, weekly updates hopefully http://www.dakkadakka.com/dakkaforum/posts/list/641714.page#7702117
A tutorial on painting galaxies on cloaks: https://www.dakkadakka.com/dakkaforum/posts/list/717754.page
Minis painted since Jan 1st 2017: 50
Minis bought since Jan 1st 2017: 106 (the gap is mostly poxwalkers and plague marines)
 Galas wrote:
But if we don't explode in a tide of hyperbole and exaggerations with every little piece of information. What would we talk about in these forums?
 
   
Made in us
[DCM]
Pre Heresy Black Templar Librarian






North of Chicago, IL USA

KingRickRich wrote:
First time poster on Dakka
Thought people should know this. I recently sent an email to Australia HQ complaining about the hours of my local store (Newcastle, NSW) and how it seems to be closed when it should be open.
Well I got a reply today with the usual "sorry for your experience" and then it went on to say that they have received a few complaints about the store and are aware of the "ongoing staffing problem" and unfortunately the store will be closing for good in the New Year.


That sucks, dude.

When I was out running errands one Sunday, I swung by the GW nearest me to see if they had the 30th anniversary marine. They were closed. They are only open Tuesday through Saturday. Why the feth is a game store closed for half the weekend?

Crazy.

Forgeworld Download Page <-- Here there be cool stuff! DA:70S+G+M+B++I++Pw40k08+D++A++/fWD-R+T(M)DM+
 
   
Made in us
[DCM]
Ordinate






Baltimore, MD

Having a good GW store near me has been a benefit, even with two great FLGSs as well.

It sucks for the OP.

My Painted Armies
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Made in us
[DCM]
Pre Heresy Black Templar Librarian






North of Chicago, IL USA

 Polonius wrote:
Having a good GW store near me has been a benefit, even with two great FLGSs as well.

It sucks for the OP.


Yeah, I'm pretty spoiled to have 1 good FLGS in walking distance (~1 mile), one OK FLGS that's a 5 minute drive, and one EXCELLENT FLGS that's an hour drive.

Forgeworld Download Page <-- Here there be cool stuff! DA:70S+G+M+B++I++Pw40k08+D++A++/fWD-R+T(M)DM+
 
   
Made in us
Posts with Authority






 Overread wrote:
 CREEEEEEEEED wrote:
It's sad, because while some seem to hate the GW shops, I really like the one near me.


I think there's a big international difference; I notice that a lot who tend to dislike GW stores tend to not be in the UK market. I think also the UK market in general is very poor for geek-style shops. Even in quite big urban areas we just don't get them; where we do they are often tiny and thus not conductive to stocking/playing warhammer games on site. GW stores are lifeline in the UK market as they are often the only choice - and they are generally big enough to at least have a couple of tables.

I think overseas and esp in the USA there's a much healthier and larger general geek style market and availability of shops. So a store that only sells one single product range is up against more varied competition
Not just international - it can vary state to state, city to city.

Some people have nothing but good to say about their local GW, others have horror stories - and I have no trouble believing both.

The guy that runs the local store seems like an okay guy - but the store came very close to closing the first year. (They were looking for somebody to buy their lease.)

I do not know about other stores - but Rountree's changes saved this store from closing.

I am not a regular customer - I favor a friendly not-so-local game store that is thirty minutes away. I think that I have shopped at the Warhammer store three times - and the difference between the first two visits and the third was very impressive - the third time, I wasn't the only customer - and there were folks actually *GASP!* buying miniatures. (I was buying flock, static grass, and liquid green stuff - I needed it for a commission, and the GW store is right next to where I work.)

This is a bad time for retail, in general, a niche store - like a gaming store - needs to have something beyond the merchandise to offer their customers. The Interweb is almost always going to be the cheaper option.

The Auld Grump

Kilkrazy wrote:When I was a young boy all my wargames were narratively based because I played with my toy soldiers and vehicles without the use of any rules.

The reason I bought rules and became a real wargamer was because I wanted a properly thought out structure to govern the action instead of just making things up as I went along.
 
   
Made in au
Anti-Armour Swiss Guard






Newcastle, OZ

 H.B.M.C. wrote:
Sorry Perry, but there ain't that many gaming stores in this country to begin with. Closing a GW store in Newcastle of all places won't cause the regular LGS's to come flooding back in. Chances are they were never there to begin with.



Anyway, so what's that now? Norsyd, gone. Hornsby, wouldn't pay the rent, so gone. Chatswood, moved over to Little Korea two blocks away from the centre of shopping. City, hidden in a basement under a Good Games (of all places). Parra, also next to a Good Games. Not many places.




It's not the GGTH store's fault that GG moved in above them*. When GW moved into that location, the store above was a SF bookshop (Galaxy). It's also been a music store. That basement bunker was a vast improvement over the "Hidden in the Hilton's basement" previous store.

*Unlike Miranda's store, which did move in below the local GG store (they had to wait for the lease in westfield to expire).

I'm 49.
Old enough to know better, young enough to not give a ****.


 
   
Made in au
Grizzled Space Wolves Great Wolf





It seems back in the day GW used to open near existing hobby stores to steal their sales, now local hobby stores are doing the same to GW. An FLGS opened just 5 minutes walk down the street of my local GW and while the GW still seems to be doing well I can't help but think the FLGS must be taking some of its thunder. The other day I was in the GW store and after them not having what I wanted walked down to the FLGS and saw the exact same customers I'd just seen 10 minutes earlier in the GW store.

GW being open stupid hours doesn't help. The manager tries his best to be open late on weekends and whatnot, but far too often I've arrived at the GW on one of its closed days or in the manager's lunch break. Seriously so bloody annoying when you take the time to drive to the GW only to find a locked door and a sign saying out to lunch.

I've seen the FLGS employees ask customers to get them coffees and afternoon snacks and whatnot because they only have 1 staff on in the low periods But at least the damned thing is actually open when I need it to be open because they alternate staff and have more than 1 person on during busy hours.

This message was edited 1 time. Last update was at 2017/11/21 13:01:33


 
   
Made in gb
Pewling Menial





North-East UK

 Overread wrote:
 CREEEEEEEEED wrote:
It's sad, because while some seem to hate the GW shops, I really like the one near me.


I think there's a big international difference; I notice that a lot who tend to dislike GW stores tend to not be in the UK market. I think also the UK market in general is very poor for geek-style shops. Even in quite big urban areas we just don't get them; where we do they are often tiny and thus not conductive to stocking/playing warhammer games on site. GW stores are lifeline in the UK market as they are often the only choice - and they are generally big enough to at least have a couple of tables.

I think overseas and esp in the USA there's a much healthier and larger general geek style market and availability of shops. So a store that only sells one single product range is up against more varied competition


Sorry, would have to disagree, here up North in the UK we have TONS of gaming stores and clubs and tend to be very tightly close knitted and communal. In Newcastle NE, UK we have three geeky stores and two of them are gaming orientated and ones and a Forbidden Planet mega-store all in one street in the centre of the town and a GW closer to the centre of the town next to a bank.

Sunderland has three gaming stores and outside of those there are quite a few elsewhere complimented by a ton of clubs.

It might be different down in the Midlands and the South, but in the North East it's thriving!

This message was edited 2 times. Last update was at 2017/11/21 15:16:41


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In a Trayzn pokeball

 The Warp Forge wrote:

It might be different down in the Midlands and the South, but in the North East it's thriving!

Yeah within the M25 there really isn't much.

My hobby blog, weekly updates hopefully http://www.dakkadakka.com/dakkaforum/posts/list/641714.page#7702117
A tutorial on painting galaxies on cloaks: https://www.dakkadakka.com/dakkaforum/posts/list/717754.page
Minis painted since Jan 1st 2017: 50
Minis bought since Jan 1st 2017: 106 (the gap is mostly poxwalkers and plague marines)
 Galas wrote:
But if we don't explode in a tide of hyperbole and exaggerations with every little piece of information. What would we talk about in these forums?
 
   
Made in au
Anti-Armour Swiss Guard






Newcastle, OZ

 Matt.Kingsley wrote:
Yeah all the Good Games I know don't have the capability to hold any games of 40k or Age of Sigmar on a casual night, let alone an event due to lacking boards and terrain of any sort.

Come to think of it, I can't even think of one that has any GW products on the shelves.


It's also entirely likely that the 2 stores chromedog mentioned are the only other stores in Newcastle. I'm not sure, I've only been there once and not with any intention of checking out the local hobby scene.

EDIT: Wait, no there is one Good Games that I know that does and can now that I think of it, but the manager is also a member of a local 40k club and tends to host their events, which would be why.


The Good games does stock GW, and has a regular 40k night, as well as having regular bolt action, AoS, Batman and Infinity game nights (in addition to its usual card nights. It also has free parking out the back. Which is a rarity in this town.

The other store I mentioned is more of the "non gaming hobby" store. Model kits, model railway, slot cars, r/c stuff, and the like. 20 years ago, they DID carry GW, but then GW opened up their own store 2 blocks away and constantly stuffed around their re-orders. They carry the full range of Vallejo paints, though.
Which works for me.

The GW is only open wednesday to sunday and while it closes for lunch, the "manager" is usually only having lunch next door at the pub (the hours aren't good for me, as I tended to find myself in that area on monday or tuesday mornings (I have a doctor 2 doors down from it). I haven't been in it for a few years as a result.
Also, the recent chaos around the light rail construction AND the local leg of the national motor racing calendar (V8 "supercars" or something) has meant the street is usually closed to traffic AND there's no parking nearby anyway (because the aforementioned traffic chaos).
With no rail line (it got closed down a few years ago) it severely limited the ability of people to get into the place.

This message was edited 1 time. Last update was at 2017/11/22 05:11:54


I'm 49.
Old enough to know better, young enough to not give a ****.


 
   
 
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