Switch Theme:

Contact for Bitsand kits.co.uk  [RSS] Share on facebook Share on Twitter Submit to Reddit
»
Author Message
Advert


Forum adverts like this one are shown to any user who is not logged in. Join us by filling out a tiny 3 field form and you will get your own, free, dakka user account which gives a good range of benefits to you:
  • No adverts like this in the forums anymore.
  • Times and dates in your local timezone.
  • Full tracking of what you have read so you can skip to your first unread post, easily see what has changed since you last logged in, and easily see what is new at a glance.
  • Email notifications for threads you want to watch closely.
  • Being a part of the oldest wargaming community on the net.
If you are already a member then feel free to login now.




Made in be
Sneaky Striking Scorpion






Hi Folks...

I placed a large-ish order with bitsandkits and it hasn't arrived been a month since the order... sent multiple emails and had no response... i'm quite suprised by this as i have had quite good service from them before...

Does anyone happen to have a contact phone number for them? There isn't one listed on the site.

Best.

FTL

   
Made in gb
Quick-fingered Warlord Moderatus




United Kingdom

Don't have a phone number for them, but they've always replied when I've emailed kitsandbits@gmail.com

Open a PayPal case and see if that gets their attention.
   
Made in be
Sneaky Striking Scorpion






Will do great idea!

Thanks


FTl

   
Made in be
Sneaky Striking Scorpion






UPDATE: I have now sent several emails and opened a paypal case... absolutly no contact whatsoever and yet i get all their 'restock' emails so they are there, actively avoiding me by the looks of it... i also have their number via paypal. If i hear nothing by tomorrow i will call. If no response or contact by the weekend i will 'escalate to paypal'...

If anyone happens to know them personally, kindly remind them to practice a little customer service.

Thanks.

FTL


   
Made in gb
Raging-on-the-Inside Blood Angel Sergeant





Isle of Man, United Kingdom

This sounds similar to my experience sadly. They’re fine 90% of the time but if there’s a missing bit or some other problem they don’t respond to messages.

I'm the owner of The WAAAGH Studios, a commission painting service. If you have any commission work you'd like doing don't hesitate to message me or check out

My Website -

If you'd like to see some pictures of recently completed commissions check out this thread: http://www.dakkadakka.com/dakkaforum/posts/list/434887.page

as well as the studio Facebook page: http://www.facebook.com/TheWAAAGHStudios 
   
Made in gb
Sneaky Striking Scorpion






 AlexHeap wrote:
This sounds similar to my experience sadly. They’re fine 90% of the time but if there’s a missing bit or some other problem they don’t respond to messages.


Did you ever get any kind of resolution?

FTL


Automatically Appended Next Post:
Found this too...

http://domainofthegeek.blogspot.com/2012/03/bitz-site-review-bitsandkitscouk.html

As well as another discussion on here.

I escalated to paypal...

Hope i get a refund...

FTL

This message was edited 1 time. Last update was at 2019/11/15 12:07:01


   
Made in be
Regular Dakkanaut





I am in the exact same case.

I also placed a large-ish order, this one on the 29th of December, asking in the order comment section for them to provide me with a tracking number once the package would be sent.

Then on January 9, I received an email saying my order was despatched. No mention of a tracking number, so I emailed back asking for it.

Since then, I sent a few more emails and also tried via the contact button on the website.

So far, no answer at all …

It is extremely frustrating.

I haven't lost hope yet.

I also found the same review and it is quite worrisome, to put it mildly.

Any results escalating to paypal? I always prefer a direct resolution but if not possible then I'll escalate as well.

My preference of course goes to the package being delivered as it contains many bits which could allow me to finish several projects / conversions.
   
Made in au
Owns Whole Set of Skullz Techpriests






Versteckt in den Schatten deines Geistes.

Sometimes they don't communicate. It's weird.

I've had packages take a while to arrive, E-mailed them, and they've replied with a few days. Othertimes all I get is silence.

   
Made in ca
Painlord Titan Princeps of Slaanesh





Hamilton, ON

I've used Bits and Kits as one of my two major bit-suppliers for nearly eight years and I've never had any issue, even shipping to the Colonies.

Kinda surprised to hear they have a bit of a bad rep.

The Fall of Kronstaat IV
Война Народная | Voyna Narodnaya | The People's War - 2,898pts* painted (updated 11/01/20)
Волшебная Сказка | Volshebnaya Skazka | A Fairy Tale (updated 29/12/19, ep10 - And All That Could Have Been)
Kabal of The Violet Heart (updated 02/02/2020)
* as of Chapter Approved: 2018. Not a typo.

All 'crimes' should be treasured if they bring you pleasure somehow. 
   
Made in us
God-like Imperator Titan Commander





Halifax

Likewise. I've been ordering stuff for years, for like hundreds of Space Marines and stuff.

Maybe the Squats were all the Space Marines we made along the way.  
   
Made in gb
Quick-fingered Warlord Moderatus




United Kingdom

 H.B.M.C. wrote:
Sometimes they don't communicate. It's weird.

I've had packages take a while to arrive, E-mailed them, and they've replied with a few days. Othertimes all I get is silence.


Its the same for me - about 1 in 10 orders wont arrive, then it's 50/50 if they'll reply to an email (but if they don't PayPal has always refunded me).
   
 
Forum Index » Dakka Discussions
Go to: