Switch Theme:

GW UK shipping times  [RSS] Share on facebook Share on Twitter Submit to Reddit
»
Author Message
Advert


Forum adverts like this one are shown to any user who is not logged in. Join us by filling out a tiny 3 field form and you will get your own, free, dakka user account which gives a good range of benefits to you:
  • No adverts like this in the forums anymore.
  • Times and dates in your local timezone.
  • Full tracking of what you have read so you can skip to your first unread post, easily see what has changed since you last logged in, and easily see what is new at a glance.
  • Email notifications for threads you want to watch closely.
  • Being a part of the oldest wargaming community on the net.
If you are already a member then feel free to login now.




Made in gb
Perfect Shot Ultramarine Predator Pilot





UK

Has anyone ordered from GW since they reopened the web store and received their order yet?

I was about to put an order in but then noticed it said shipping within 28 days!

How long did it take your order to come?

This message was edited 2 times. Last update was at 2020/05/10 10:19:49


https://www.flickr.com/photos/brothercastor/
Ultramarines [1000]
Chaos Knights [1800]
 
   
Made in gb
Princeps of the Emperor's Titan!






About a week or so?

My Amuliuses arrived pretty quick out the gate once they’d reopened. My first order of various odds & sods was a week, give or take. And my final recent order remains pending.

Fed up of Scalpers? But still want your Exclusives?Why not join us?

 
   
Made in gb
Fixture of Dakka




UK

Don't forget its not just that GW has reduced numbers of staff working in their warehouse; there's also reduced numbers of staff working in all the delivery firms as well. Sorting offices are huge warehouses and they have to socially distance too - plus the whole postal service is seeing orders in excess of christmas periods.


There's a whole lot of parcels going around and the parcel forces are working with less staff than normal. Even if GW gets your parcel out fast it might arrive later because of the delivery firm.


It's why "next day" is basically not happening for anyone save for emergency deliveries.

   
Made in gb
Bonkers Buggy Driver with Rockets





Gods Country - ENGLAND

A small order as soon as the web store re-opened. Nothing as yet. My FLGS tells me that GW are prioritising FLGS re-stock and orders over their webstore customers.

A bit of everything really....... And where's the icons for DUST Tactics, Firestorm Armada, Super Dungeon Explore, Sedition Wars, Relic Knights, Epic Armageddon???? 
   
Made in gb
Fighter Ace




England

Order some paint first day the reopened, had to pay for courier shipping as included sprays. Nothing heard since.

Oddly if I had waited and ordered from a third party probably would have it already.

it's the quiet ones you have to look out for. Their the ones that change the world, the loud ones just take the credit for it. 
   
Made in gb
Fixture of Dakka




UK

Considering GW's stock from 3rd parties was basically stripped I'm not surprised. GW has fewer staff on hand and is likely getting record sales volume all in one go. Some delay is inevitable. Plus its going to take time for staff to get used to working with social distancing.

   
Made in gb
Lone Wolf Sentinel Pilot




UK

 Mad Doc Grotsnik wrote:
About a week or so?

My Amuliuses arrived pretty quick out the gate once they’d reopened. My first order of various odds & sods was a week, give or take. And my final recent order remains pending.



I've emailed customer services to ask if my Amulius can be changed from store to home delivery. I ordered via my phone and just clicked through and I have store delivery as a default. Plus I was only after one, not ten or however many you looted.

It might not make any difference if they can't as I'm not due home until 8 July anyway.

   
Made in gb
Spawn of Chaos





Blackpool

I ordered on the 3rd and I have heard nothing yet still says pending but money has gone from my account. Spent about £150 on paints, spray, glue and Blood Warriors. Just waiting now...
   
Made in gb
Princeps of the Emperor's Titan!






Does seem to be roughly a week. The Wracks I ordered for another Dakkanaut shipped but a few minutes ago.

Still no word on the MtO models, but patience enough there!

Fed up of Scalpers? But still want your Exclusives?Why not join us?

 
   
Made in nl
[MOD]
Indomitable Hellrider of Glorious Renown






Cozy cockpit of an Imperial Knight

It takes about a week for it all to get processed and sent out, give or take, though personally I did pay extra for express shipping which might've bumped things up a bit, though this is only because Royal Mail is utter garbage once it crosses the Channel and turns an easy two-day delivery into one that takes six to eight weeks under normal circumstances.

If you've been waiting more than a week it might be wise to send them an email and have them check it out.

The Made to Order models have a waiting time of around 180 days, probably more due to the factory being off-line now.

Dakka's code of conduct a.k.a. the forum rules

Be ash and cinder forevermore!


DakkaDakka | Where you thank the mods for baning you! 
   
Made in gb
Quick-fingered Warlord Moderatus




United Kingdom

A week between ordering & shipping for me (UK).
   
Made in gb
Dakka Veteran





My order before lockdown arrived days ago.

Placed one on opening day and still sat on pending.
Kind of expected to be fair.

This message was edited 1 time. Last update was at 2020/05/11 10:38:15


 
   
Made in fi
Decrepit Dakkanaut





Ordered some LOTR stuff on 2nd day. So far they haven't sent it.

Well not totally unexpected on the situation. But not much I can do. I order direct from GW only mail order stuff which GW delivers insanely slow to FLGS if I order those from them.


At least they fixed ETA on mail from 24h to 28 days ;-)

This message was edited 3 times. Last update was at 2020/05/11 11:55:50


12 factions for Lord of The Rings
4339
11772 pts(along with lots of unpainted unsorted stuff)
5265 pts
5150 pts
~3200 pts Knights

 
   
Made in at
Rough Rider with Boomstick





I ordered a couple of paints since I expected LFGS' to not receive anything for months, but the reverse happened. After over a week they hadn't shipped anything and I prefer buying from independents anyway so I just asked them to refund the order.
   
Made in fi
Decrepit Dakkanaut





Well GW just sent note that the LOTR order from 2.5 was shipped.

12 factions for Lord of The Rings
4339
11772 pts(along with lots of unpainted unsorted stuff)
5265 pts
5150 pts
~3200 pts Knights

 
   
Made in vn
Fresh-Faced New User





I would suggest not ordering anything online right now for at least 3 months. Shipping times are messed. Have been waiting near 3 months for my shipment. No reply from gamesworkshop for 7 days now. They have this bad customer service setup where it takes apparently 5 days to simply reply to you. Then another 5 days to reply to what you replied... probably the worst customer service I’ve experienced in some time. Save yourself the stress and just don’t order from them. They are in a state of useless right now..
   
Made in gb
Storm Trooper with Maglight





United Kingdom

I made an on order on the day they started accepting them again in the UK (01/05/20). It’s still Pending... Kinda wish I’d ordered from Element Games/ Dark Sphere/ etc instead.
   
Made in gb
Mutilatin' Mad Dok




Gloucester

I ordered some paints and glue on the day they reopened.

This was courier delivery because of the glue.

It arrived after 7 days so not too bad

My pre order for Prophecy of the Wolf arrived 2 days after they reopened

This message was edited 1 time. Last update was at 2020/05/13 15:55:56


Arte et Marte


5000pts
5000pts
4000pts
Ogres: 2000pts
Empire: 6000pts 
   
Made in gb
Perfect Shot Ultramarine Predator Pilot





UK

Well I put in an order for some (non-essential) painting essentials, so we'll see...

https://www.flickr.com/photos/brothercastor/
Ultramarines [1000]
Chaos Knights [1800]
 
   
Made in bg
Dakka Veteran






Has anyone outside of the UK had any problems with Royal Mail?
Are there regular flights at the moment (considering the situation).
I want to place some orders, but given that my last parcel, sent when the crisis started via Royal Mail, got shipped to Malaysia (on top of being delayed), decided to check if postage is working adequately again, within reasonable limits ofcourse.
   
Made in gb
Princeps of the Emperor's Titan!






Hard to say.

When my GW stuff has shipped of late, it’s arrived the next day. But two items bought from eBay, and shipped the same day (tracking confirmed this), they took a week.

Fed up of Scalpers? But still want your Exclusives?Why not join us?

 
   
Made in bg
Dakka Veteran






Bugger... Local stocks aren't exactly varied - a man can't go on foverer on just ork boyz and truks
   
Made in gb
Fixture of Dakka




UK

 CoreCommander wrote:
Has anyone outside of the UK had any problems with Royal Mail?
Are there regular flights at the moment (considering the situation).
I want to place some orders, but given that my last parcel, sent when the crisis started via Royal Mail, got shipped to Malaysia (on top of being delayed), decided to check if postage is working adequately again, within reasonable limits ofcourse.


https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

Bulgaria (if your country flag is accurate) is on the list for having issues. As they say a lot of the normal flight pathways are closed, that's because a lot of mail used to hitch a ride with passenger planes. With so many not going on business nor holiday trips many of those planes are simply not flying and its not economical to put only the postage into the plane to have them fly with just that. So some networks are shut down or disrupted whilst international groups try to work out new pathways to deliver. This might just mean things take a really long time so they discourage you to avoid added complaints of "where's my parcel".
   
Made in bg
Dakka Veteran






Ah, thanks for the link. So it seems that with flights still being limited it is best to start looking for a truck transport alternative...
   
Made in gb
Perfect Shot Ultramarine Predator Pilot





UK

 Brother Castor wrote:
Well I put in an order for some (non-essential) painting essentials, so we'll see...


12 days so far, no shipping email...

https://www.flickr.com/photos/brothercastor/
Ultramarines [1000]
Chaos Knights [1800]
 
   
Made in gb
Aspirant Tech-Adept




UK

Mine got posted after 16 days, now waiting on the courier to deliver.

Imperial Soup
2200pts/1750 painted
2800pts/1200 painted
2200pts/650 painted
217pts/151 painted 
   
Made in gb
Perfect Shot Ultramarine Predator Pilot





UK

 Brother Castor wrote:
 Brother Castor wrote:
Well I put in an order for some (non-essential) painting essentials, so we'll see...


12 days so far, no shipping email...


I knew posting that would work! Shipping notice received today

https://www.flickr.com/photos/brothercastor/
Ultramarines [1000]
Chaos Knights [1800]
 
   
Made in gb
Perfect Shot Ultramarine Predator Pilot





UK

 Brother Castor wrote:
 Brother Castor wrote:
 Brother Castor wrote:
Well I put in an order for some (non-essential) painting essentials, so we'll see...


12 days so far, no shipping email...


I knew posting that would work! Shipping notice received today


Arrived today

15 days after ordering.

This message was edited 1 time. Last update was at 2020/05/27 17:39:37


https://www.flickr.com/photos/brothercastor/
Ultramarines [1000]
Chaos Knights [1800]
 
   
Made in gb
Princeps of the Emperor's Titan!






Ordered a clutch of paints Sunday evening.

They arrived this morning - but order is still showing as ‘Pending’ on the website, with no dispatch confirmation!

Wonder if I’ll get a second lot?


Automatically Appended Next Post:
Temporal Distort Detected

Just received notification the paints have shipped!

This message was edited 1 time. Last update was at 2020/05/28 10:15:54


Fed up of Scalpers? But still want your Exclusives?Why not join us?

 
   
Made in us
Basecoated Black





Lafayette, CO, USA

Not exactly applicable, but my USA order came through in much less than the 28 days they warned.
I ordered some a stack of plastic the second or third day they were open and it took about a week.

Doesn't really help you all in the UK, but . . . There are GW people out there.

   
 
Forum Index » Dakka Discussions
Go to: