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2020/07/07 23:04:45
Subject: Can you change the delivery address of a GW order?
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Hallowed Canoness
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I'm really not sure where to put this thread, I hope it is the right place. I put up some order for the exclusive Sister miniature, during lockdown, but I recently learned that I had to move for my job. Is there a way to change the delivery address? I can't find any, and I really don't want to miss my model!
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"Our fantasy settings are grim and dark, but that is not a reflection of who we are or how we feel the real world should be. [...] We will continue to diversify the cast of characters we portray [...] so everyone can find representation and heroes they can relate to. [...] If [you don't feel the same way], you will not be missed"
https://twitter.com/WarComTeam/status/1268665798467432449/photo/1 |
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2020/07/07 23:06:32
Subject: Can you change the delivery address of a GW order?
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[MOD]
Making Stuff
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Contacting GW customer service is more likely to get you a useful answer.
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2020/07/22 07:03:28
Subject: Can you change the delivery address of a GW order?
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Boom! Leman Russ Commander
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Hybrid Son Of Oxayotl wrote:I'm really not sure where to put this thread, I hope it is the right place. I put up some order for the exclusive Sister miniature, during lockdown, but I recently learned that I had to move for my job. Is there a way to change the delivery address? I can't find any, and I really don't want to miss my model!
Yes, Customer Services by email is the way ahead.
I recently tried to change the delivery address online and, like you, found out there is no way to do it.
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2020/07/22 08:38:07
Subject: Can you change the delivery address of a GW order?
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Longtime Dakkanaut
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Online orders for many companies don't have easy online forms to fill in to change addresses as it would bypass security measures designed to help prevent/limit stolen cards being used. Just give customer service a call or email as others have said and they'll sort it. GW customer service are great for going above and beyond.
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2020/07/22 09:01:58
Subject: Can you change the delivery address of a GW order?
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Ship's Officer
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I had to change my delivery address after making an order in early june. I tried to call and apparently due to covid they don't have people taking calls. That may have changed since then, I don't know. So I had to email them and give them the correct address. They responded pretty quick and solved the issue.
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2020/07/22 23:11:41
Subject: Can you change the delivery address of a GW order?
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Hallowed Canoness
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Thank you all.
I did send a first email on the 10th, in English, before getting an automated answer in French (I'm French but didn't notice the email address was for French support because it's just gwdirect@gwplc which seemed very much like an international address), then another email saying the same thing on Monday, and I just got a very nice and polite answer where they just ask which new address I want. Very happy with the result .
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"Our fantasy settings are grim and dark, but that is not a reflection of who we are or how we feel the real world should be. [...] We will continue to diversify the cast of characters we portray [...] so everyone can find representation and heroes they can relate to. [...] If [you don't feel the same way], you will not be missed"
https://twitter.com/WarComTeam/status/1268665798467432449/photo/1 |
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