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Made in gb
Regular Dakkanaut




Hey.
I picked up my preorder box of Deathguard space marine heroes. I ordered the 6 pack as it guaranteed I would get 1 of each model.
But I just opened them up and it's given me a duplicate in one of the boxes (Bolter guy missing, 2 grenade guys)

Normally this is not an issue, I would go back to store, they'll replace model. Easy

But this isn't a normal case. As far as I know this whole batch is sold out, so there is no way to replace.

Anyone had a similar issue before where one section of a buy was wrong and they couldn't replace? What do they do?
I know I'll find out tomorrow when I go down, but having an idea what to expect is nice
   
Made in us
Gore-Soaked Lunatic Witchhunter







Email GW with pictures. They're more likely to have extra sprues lying around than your FLGS.

Balanced Game: Noun. A game in which all options and choices are worth using.
Homebrew oldhammer project: https://www.dakkadakka.com/dakkaforum/posts/list/790996.page#10896267 
   
Made in us
Mysterious Techpriest




Email GW with pictures. They're more likely to have extra sprues lying around than your FLGS.


Yeah - I've had one or two orders go wrong recently (mostly just not enough bases in a kit, or a kit packed with incorrect bases), and even with covid - I emailed customer service and attached the relevant photos and they were pretty great about fixing things. Took slightly longer than normal for obvious reasons, but not by much.

Edit: I just googled ablutions and apparently it does not including dropping a duece. I should have looked it up early sorry for any confusion. - Baldsmug

Psiensis on the "good old days":
"Kids these days...
... I invented the 6th Ed meta back in 3rd ed.
Wait, what were we talking about again? Did I ever tell you about the time I gave you five bees for a quarter? That's what you'd say in those days, "give me five bees for a quarter", is what you'd say in those days. And you'd go down to the D&D shop, with an onion in your belt, 'cause that was the style of the time. So there I was in the D&D shop..." 
   
Made in gb
Regular Dakkanaut




Cheers, It's an actual GW store I am going to anyway.

My worry was that there might not be spare sprues of this hanging around as it's seemingly sold out everywhere.

Will find out tomorrow and if no luck in store I'll email customer service
Thanks!
   
Made in gb
Dark Angels Librarian with Book of Secrets





Cardiff

Store will likely ask you to email customer service so save yourself a trip.

 Stormonu wrote:
For me, the joy is in putting some good-looking models on the board and playing out a fantasy battle - not arguing over the poorly-made rules of some 3rd party who neither has any power over my play nor will be visiting me (and my opponent) to ensure we are "playing by the rules"
 
   
Made in gb
Executing Exarch






Doohicky wrote:
Cheers, It's an actual GW store I am going to anyway.

My worry was that there might not be spare sprues of this hanging around as it's seemingly sold out everywhere.

Will find out tomorrow and if no luck in store I'll email customer service
Thanks!


Are warhammer shops open in the UK ?

I could do with a paint or two..

This message was edited 1 time. Last update was at 2020/11/16 23:06:41


https://www.dakkadakka.com/dakkaforum/posts/list/772746.page#10378083 - My progress/failblog painting blog thingy

Eldar- 4436 pts


AngryAngel80 wrote:
I don't know, when I see awesome rules, I'm like " Baby, your rules looking so fine. Maybe I gotta add you to my first strike battalion eh ? "
 
   
Made in gb
Fixture of Dakka







Depends which bit of the UK you're in, Argive.

They shouldn't be in England, I'm honestly not sure about NI, but may well be open in Wales and Scotland.

Because that's not confusing, or anything

2019 Plog - Dysartes Twitches - 2019 Output

My Twitch stream - going live at 7pm GMT Tuesday & Thursday, 12pm Sunday (work permitting).

Gamgee on Tau Players wrote:we all kill cats and sell our own families to the devil and eat live puppies.
 
   
Made in gb
Regular Dakkanaut




It's NI. They are open here
   
Made in gb
Fixture of Dakka







Any luck, Doohicky?

My set from Dark Sphere arrived this morning, so I've checked through - fortunately, no dupes.

2019 Plog - Dysartes Twitches - 2019 Output

My Twitch stream - going live at 7pm GMT Tuesday & Thursday, 12pm Sunday (work permitting).

Gamgee on Tau Players wrote:we all kill cats and sell our own families to the devil and eat live puppies.
 
   
Made in gb
Regular Dakkanaut




As suspected I had to email customer service. They got back to me today and I've sent photos of the boxes and duplicate sprues. So waiting for them to reply again
   
Made in us
Longtime Dakkanaut




I'm not GW's biggest fan overall, but the one thing I will say for them is that I have always had excellent interactions with their customer service (although these days you have to wait forever for an initial response). It's rather out of character with the shareholder-returns, bottom-line focused business strategy in recent years. But for whatever reason, they have really permissive return and replacement policies and good customer service support staff who are focused on, shock, actually helping people, instead of making them go away, the way a lot of corporate customer "service" is set up to do.
   
 
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