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Made in us
Morally-Flexible Malleus Hearing Whispers




So in a quarterly earnings report, GW stated that it was considering going back to the way it used to do Pre-orders, where it just sent copies to brick and mortar stores, and you couldn't "Reserve" a copy. So now, scalpers get full reign, and very little if any sales boxes/kits will actually make it to the consumer.

Quote:
With our operations not at full speed and to ensure our customers never missed the Warhammer releases they really
wanted, we introduced a ‘pre-order promise’, guaranteeing every fan the chance to purchase the latest releases, without
fear of missing out. This is especially important for a hobby where collectability lies at the heart of the experience. As we
get back to normal operations this will be pragmatically reviewed.




Source:

https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbVNKZGp4QkdHNU5EQklQZk9NRFVUX2x0TDZKQXxBQ3Jtc0tsLWNOV3pTQmhvQWtTV2Y2OWd0TkFKT1N3Sk9xdGpHNFZDTFMzY3V4QkJIVDRSelZnYjRoa1ozajlXaU9wZWZpT3JKN1pNeVljTmJEcURiMFAxV2VPRWtZZk1QMkc2UkYzZU1aQTFwalU4ZVZUOGo1aw&q=https%3A%2F%2Finvestor.games-workshop.com%2Fwp-content%2Fuploads%2F2022%2F01%2F002-v-1-2021-22-half-year-report-Final-IR.pdf

This is a download link to their Annual report in PDF.

So What do we think? Is this a bad thing? Good for business, a Covid only incentive?

What are your thoughts?

I personally think this was a way to appease many upset customers during an extremely tumultuous period, and never intended to be a "Forever" promise. I think it makes sense for them to drop it, but I do think it was just good business to offer customers what they wanted, instead of a bunch of filler crap that never saw the table (Most Marine SCBs)
   
Made in us
Shadowy Grot Kommittee Memba




The Great State of New Jersey

the preorder promise backfired spectacularly with AoS Dominion. Lots of retailers overordered it and it was so easily available that retailers were getting pissed off because they couldn't cancel their orders and additional copies were being delivered to fulfill their commitments etc while they struggled to move what they already had.

In one case a local store ordered something like 500 copies, they received about 350 or so, sold ~200-250, and then a month later while they still had about 100 copies on the shelf, GW shipped them the remaining 100-150 copies outstanding and wouldn't accept cancellation, etc. A few other stores had similar issues but with much smaller numbers.

Its good for GW in the short term because they sell a lot but long term it hurts them because they have to maintain production of something longer, which prevents them from producing other kits. on top of that, they end up flooding their sales channels with products that don't sell which overall hurts the brand/game giving it the appearance of being less popular than it really is. stores then have inventory crowding up through shelves which they have to doscount to move (further harming brand perception), in some cases taking losses to get the space freed up - this makes stores likely to order smaller quantities while their shelf space is saturated, as well as less likely to order large amounts of product in the future which causes a lot of other problems. long-term, it also harms the sales of other kids, because the units found in that box end up being widely available for very cheap via trading and eBay, etc making it less likely that people will buy the actual standalone kits when they release.

CoALabaer wrote:
Wargamers hate two things: the state of the game and change.
 
   
Made in pt
Inquisitorial Keeper of the Xenobanks






your mind

Hope this doesn’t change before the new eldar boxset…

   
Made in us
Fresh-Faced New User




Sounds like to me the 'made-to-order' period at release is going to be on the chopping block.

I sympathize with any production managers on this. Made-to-orders at that scale and frequency are unpredictable, time sensitive, and would make planning out your production impossible to plan out. If your demand forecast was already off that you are doing a large amount of made-to-orders, than your forecast isn't going to predict the amount of made-to-orders that will happen.

One obvious answer would be to over-produce, but that clearly is unfavorable if it doesn't sell well; warehouse space is expensive and production equipment time was wasted. On thr other hand, to be able to do made-to-orders means you have to keep, to some degree, production equipment open/ready/unused/unplanned which isn't optimal either in large amounts.

For customers, something to generate availability and offset scalpers needs to happen, full stop. Made-to-order was a working band-aid to the situation, but there is no way it's not causing production planning migraines. Hopefully they find a better solution and this is what they mean by reevaluating.
   
Made in us
Shadowy Grot Kommittee Memba




The Great State of New Jersey

 jeff white wrote:
Hope this doesn’t change before the new eldar boxset…


PreOrder promise wouldn't apply to the chaos v eldar boxset anyway. The only thing it applies to are limited release items that otherwise wouldn't be available individually. Things like Indomitus, Dominion, and other one-off boxsets where the minis contained inside are different from those found individual kits. Unless Eldritch Omens has unique sprues in it similar to Shadowspear, all the sprues will be available in separate kits, ergo no promise.

CoALabaer wrote:
Wargamers hate two things: the state of the game and change.
 
   
Made in us
Terrifying Doombull




 jeff white wrote:
Hope this doesn’t change before the new eldar boxset…

They already said eldar v chaos was getting the preorder promise:
Eldritch Omens is due to hit pre-order in February, and our pre-order weekend promise will ensure that anyone who orders a copy that weekend is guaranteed to get one.

https://www.warhammer-community.com/2022/01/12/5-things-you-need-to-know-about-eldritch-omens-from-craven-chaos-space-marines-to-elegant-aeldari/

If it does come up for review any time soon, I'd expect the answer to be 'keep it.' Why would they give up the direct sales?

This message was edited 1 time. Last update was at 2022/01/23 19:44:18


Efficiency is the highest virtue. 
   
Made in us
Ollanius Pius - Savior of the Emperor






Gathering the Informations.

chaos0xomega wrote:
the preorder promise backfired spectacularly with AoS Dominion. Lots of retailers overordered it and it was so easily available that retailers were getting pissed off because they couldn't cancel their orders and additional copies were being delivered to fulfill their commitments etc while they struggled to move what they already had.

In one case a local store ordered something like 500 copies, they received about 350 or so, sold ~200-250, and then a month later while they still had about 100 copies on the shelf, GW shipped them the remaining 100-150 copies outstanding and wouldn't accept cancellation, etc. A few other stores had similar issues but with much smaller numbers.

Whenever I see something like this, I have to question just how "local" this store's orders actually are. This sounds more like a "local" shop that also sells stuff pretty heavily online.

It also makes me wonder if they were actually charging people at time of interest or just doing a "reserve list".
   
Made in gb
Gore-Drenched Khorne Chaos Lord




chaos0xomega wrote:
 jeff white wrote:
Hope this doesn’t change before the new eldar boxset…


PreOrder promise wouldn't apply to the chaos v eldar boxset anyway. The only thing it applies to are limited release items that otherwise wouldn't be available individually. Things like Indomitus, Dominion, and other one-off boxsets where the minis contained inside are different from those found individual kits. Unless Eldritch Omens has unique sprues in it similar to Shadowspear, all the sprues will be available in separate kits, ergo no promise.


But the boxset is limited availability, it contains pamphlets that won't be reprinted and will have a unique SKU, it's about the same as telling us the black templar launch box shouldn't apply when it did.
   
Made in us
Shadowy Grot Kommittee Memba




The Great State of New Jersey

 Kanluwen wrote:
chaos0xomega wrote:
the preorder promise backfired spectacularly with AoS Dominion. Lots of retailers overordered it and it was so easily available that retailers were getting pissed off because they couldn't cancel their orders and additional copies were being delivered to fulfill their commitments etc while they struggled to move what they already had.

In one case a local store ordered something like 500 copies, they received about 350 or so, sold ~200-250, and then a month later while they still had about 100 copies on the shelf, GW shipped them the remaining 100-150 copies outstanding and wouldn't accept cancellation, etc. A few other stores had similar issues but with much smaller numbers.

Whenever I see something like this, I have to question just how "local" this store's orders actually are. This sounds more like a "local" shop that also sells stuff pretty heavily online.

It also makes me wonder if they were actually charging people at time of interest or just doing a "reserve list".


The store is within a short driving distance of where I live and I go there 2-3 times a week, so it is very much a local store. The fact that they also have a robust online presence is irrelevant to the "localness" of it.


Automatically Appended Next Post:
Dudeface wrote:
chaos0xomega wrote:
 jeff white wrote:
Hope this doesn’t change before the new eldar boxset…


PreOrder promise wouldn't apply to the chaos v eldar boxset anyway. The only thing it applies to are limited release items that otherwise wouldn't be available individually. Things like Indomitus, Dominion, and other one-off boxsets where the minis contained inside are different from those found individual kits. Unless Eldritch Omens has unique sprues in it similar to Shadowspear, all the sprues will be available in separate kits, ergo no promise.


But the boxset is limited availability, it contains pamphlets that won't be reprinted and will have a unique SKU, it's about the same as telling us the black templar launch box shouldn't apply when it did.


The BT launch box got the promise because of the unique codex. Generally speaking "pamphlets" don't make the cut. Hexfire did not get a pre-order promise, nor did Fury in the Deep. Both contain "pamphlets" as well.

If they are doing a promise for Eldritch Omens I can only imagine its because the stuff in it will be similar to Shadowspear (with the exception of the Forgefiend).

This message was edited 1 time. Last update was at 2022/01/23 19:53:17


CoALabaer wrote:
Wargamers hate two things: the state of the game and change.
 
   
Made in us
Terrifying Doombull




Dudeface wrote:
chaos0xomega wrote:
 jeff white wrote:
Hope this doesn’t change before the new eldar boxset…


PreOrder promise wouldn't apply to the chaos v eldar boxset anyway. The only thing it applies to are limited release items that otherwise wouldn't be available individually. Things like Indomitus, Dominion, and other one-off boxsets where the minis contained inside are different from those found individual kits. Unless Eldritch Omens has unique sprues in it similar to Shadowspear, all the sprues will be available in separate kits, ergo no promise.


But the boxset is limited availability, it contains pamphlets that won't be reprinted and will have a unique SKU, it's about the same as telling us the black templar launch box shouldn't apply when it did.


Its also just wrong. Per GW directly, the preorder promise absolutely applies to Eldritch Omens.

This message was edited 1 time. Last update was at 2022/01/23 19:56:22


Efficiency is the highest virtue. 
   
Made in us
Ollanius Pius - Savior of the Emperor






Gathering the Informations.

chaos0xomega wrote:
 Kanluwen wrote:
chaos0xomega wrote:
the preorder promise backfired spectacularly with AoS Dominion. Lots of retailers overordered it and it was so easily available that retailers were getting pissed off because they couldn't cancel their orders and additional copies were being delivered to fulfill their commitments etc while they struggled to move what they already had.

In one case a local store ordered something like 500 copies, they received about 350 or so, sold ~200-250, and then a month later while they still had about 100 copies on the shelf, GW shipped them the remaining 100-150 copies outstanding and wouldn't accept cancellation, etc. A few other stores had similar issues but with much smaller numbers.

Whenever I see something like this, I have to question just how "local" this store's orders actually are. This sounds more like a "local" shop that also sells stuff pretty heavily online.

It also makes me wonder if they were actually charging people at time of interest or just doing a "reserve list".


The store is within a short driving distance of where I live and I go there 2-3 times a week, so it is very much a local store. The fact that they also have a robust online presence is irrelevant to the "localness" of it.

Not to be rude, but you kinda missed the point of why I mentioned it.

If a store is doing preorders, discounted, online? They're more likely to do larger #'s than a retail shop that is strictly B&M sales...but I would not be shocked if they also had cancellations or the like from that avenue.

Other part of my question was do they take the money at time of sale or reserve list because it's seemingly common for some people to just shotgun preorders all over the place in the hopes of getting some of these sets at the lowest prices.
   
Made in us
Shadowy Grot Kommittee Memba




The Great State of New Jersey

I fail to see how that is at all relevant to the discussion. Point of the matter is that they ordered x many copies under the made to order promise, received their initial allotment, didn't sell through that, and then received the outstanding inventory under the terms of the promise without ability to cancel that. Said store, and many others, are swimming in unsold copies of the game. Whether or not they sell online or not is irrelevant. Just about every store I know over-ordered on the promise based on the demand for Indomitus previously vastly outstripping availability. In the case of Dominion, the reverse occurred.

CoALabaer wrote:
Wargamers hate two things: the state of the game and change.
 
   
Made in gb
Regular Dakkanaut




I’m really not shocked by this move, my FLGS still has more Dominion sets in stock than any of AoS starter sets in total. They also have a fair few of the Octarius boxes still in which were supposedly going to be rare and sell out quick. Bearing in mind this place isn’t super out the way and definitely doesn’t have a footfall problem.

GW did do this for the right reasons but ended up shooting themselves and their stockists in the foot with this, I can imagine that a stockists being outraged was probably a good reason for it getting binned. More than a few did lose money on some of the recent made to order runs.
   
Made in us
Ollanius Pius - Savior of the Emperor






Gathering the Informations.

chaos0xomega wrote:
I fail to see how that is at all relevant to the discussion. Point of the matter is that they ordered x many copies under the made to order promise, received their initial allotment, didn't sell through that, and then received the outstanding inventory under the terms of the promise without ability to cancel that. Said store, and many others, are swimming in unsold copies of the game. Whether or not they sell online or not is irrelevant.

It's exceedingly relevant actually. Stores that sell online tend to, as I've mentioned at least twice now, get more orders than stores that rely on foot traffic.

I keep noticing that you're avoiding my ask about whether they collect payment at time of sale or if they were basically doing a reserve list.
Just about every store I know over-ordered on the promise based on the demand for Indomitus previously vastly outstripping availability. In the case of Dominion, the reverse occurred.

...And it shocked nobody that happened?

This message was edited 1 time. Last update was at 2022/01/23 20:23:03


 
   
Made in ca
Librarian with Freaky Familiar






Ill be honest if a "local store" Ordered 500 copies and only sold 250, thats not an issue on GW, thats the store managers fault for WAY over estimating his customer base.

To many unpainted models to count. 
   
Made in us
Terrifying Doombull




We've been down this road before. You living in the backyard of what's essentially a redistributor's warehouse, means you're completely out of touch what other people are talking about when they try to get products through an LGS.

Your experience is simply irrelevant when you can get multiple copies out of the store's hundreds of copies, and the people you're talking to are lucky if they can lock down a single copy out of the 1 or 2 the store is ordering (if they even receive that many from GW, or are told in advance that they can't order the quantity they need to fulfill preorder requests).

Efficiency is the highest virtue. 
   
Made in us
Shadowy Grot Kommittee Memba




The Great State of New Jersey

 Kanluwen wrote:


I keep noticing that you're avoiding my ask about whether they collect payment at time of sale or if they were basically doing a reserve list.



Thats because I don't have an answer for you, I didn't get Dominion from that particular store. From my experience ordering the holiday battleforces from them, they did a reserve list for people who requested the item, but didn't post preorders for actual sale until their order allocation was locked in by GW, at which point the people on the reserve list had 48 hours to pay or lose their reservation. Not sure if thats how they handled Dominion or not.

We've been down this road before. You living in the backyard of what's essentially a redistributor's warehouse, means you're completely out of touch what other people are talking about when they try to get products through an LGS.

Your experience is simply irrelevant when you can get multiple copies out of the store's hundreds of copies, and the people you're talking to are lucky if they can lock down a single copy out of the 1 or 2 the store is ordering (if they even receive that many from GW, or are told in advance that they can't order the quantity they need to fulfill preorder requests).


Sure, if we completely ignore the part where I said (multiple times) that theres a number of other local stores who don't do e-retail who were similarly burned by GW. Reading is apparently not some peoples strong suit. The store in question here isn't even my primary store, so yeah no, I'm not "out of touch" or whatever nonsense it is that you're trying to push.

CoALabaer wrote:
Wargamers hate two things: the state of the game and change.
 
   
Made in us
Ollanius Pius - Savior of the Emperor






Gathering the Informations.

chaos0xomega wrote:
 Kanluwen wrote:


I keep noticing that you're avoiding my ask about whether they collect payment at time of sale or if they were basically doing a reserve list.



Thats because I don't have an answer for you, I didn't get Dominion from that particular store.

You could have simply said that the first time I asked about it.
From my experience ordering the holiday battleforces from them, they did a reserve list for people who requested the item, but didn't post preorders for actual sale until their order allocation was locked in by GW, at which point the people on the reserve list had 48 hours to pay or lose their reservation. Not sure if thats how they handled Dominion or not.

And there's your answer as to what might have happened to lead them to think they could shift 500 copies lol...

Holiday Battleforces weren't a Preorder Promise item. Dominion, the Black Templar box, the upcoming Eldritch Omens, both of the Kill-Team big boxes so far have all been "Preorder Promise" items.

We've been down this road before. You living in the backyard of what's essentially a redistributor's warehouse, means you're completely out of touch what other people are talking about when they try to get products through an LGS.

Your experience is simply irrelevant when you can get multiple copies out of the store's hundreds of copies, and the people you're talking to are lucky if they can lock down a single copy out of the 1 or 2 the store is ordering (if they even receive that many from GW, or are told in advance that they can't order the quantity they need to fulfill preorder requests).


Sure, if we completely ignore the part where I said (multiple times) that theres a number of other local stores who don't do e-retail who were similarly burned by GW. Reading is apparently not some peoples strong suit. The store in question here isn't even my primary store, so yeah no, I'm not "out of touch" or whatever nonsense it is that you're trying to push.

Anecdotally, the only stores local to me that were "burned by GW" on this?

They didn't make people put money down on preorder promise items.
   
Made in au
Owns Whole Set of Skullz Techpriests






Versteckt in den Schatten deines Geistes.

Kan's not actually arguing in favour of this change, is he?

Industrial Insanity - My Terrain Blog
"GW really needs to understand 'Less is more' when it comes to AoS." - Wha-Mu-077

 
   
Made in nl
Longtime Dakkanaut





chaos0xomega wrote:
I fail to see how that is at all relevant to the discussion. Point of the matter is that they ordered x many copies under the made to order promise, received their initial allotment, didn't sell through that, and then received the outstanding inventory under the terms of the promise without ability to cancel that. Said store, and many others, are swimming in unsold copies of the game. Whether or not they sell online or not is irrelevant. Just about every store I know over-ordered on the promise based on the demand for Indomitus previously vastly outstripping availability. In the case of Dominion, the reverse occurred.
Why should they be allowed to cancel it? When its made to order stuff and you order 500 they make 500 for you, so your obligated to buy the 500 that they made for you. Its not general inventory they were going to have anyway.
   
Made in gb
Decrepit Dakkanaut




UK

Outside of Dominion, which is an exception release not the normal, have we had any other disaster stories regarding this policy? My impression is that as things settle down the volume or orders should be settling as well. The last two years saw very erratic growth of sales and demands, both from people having more free time and hobby money (for a time) and also because of GW being shut down for a few months and having reduced production capacity.


With it looking like the UK will soon be stepping out of corona safety measures there's every chance that GW can see that they'll soon be able to run their factories and warehousing "as normal". Furthermore the market will settle down again as we return to full time work and going out and other activities.


So GW might well be feeling that their ability to predict pre-order volumes will improve and they won't need to run the print-on-demand aspect of this scheme so readily. Or at least as a general policy.



Ergo things return to normal and GW returns to normal operations. This scheme also likely messes with their international ordering because of the tight windows in which it takes place.




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Does anyone have any insight as to how, if at all, this may affect the bottom line consumer? The local hobbyist?
   
Made in us
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The Great State of New Jersey

 Kanluwen wrote:


Holiday Battleforces weren't a Preorder Promise item. Dominion, the Black Templar box, the upcoming Eldritch Omens, both of the Kill-Team big boxes so far have all been "Preorder Promise" items.


And incidentally I can still find multiple copies of the above (sans the unreleased Eldritch Omens) on the shelves of basically all the local stores (especially that black templars box, all the local stores seem to have between 3-6 copies each on the shelf, one store in particular was giving them away free on black friday to anyone who bought more than $250 of GW product in a single purchase to try to get rid of all the extra boxes they had). Theres one store in particular that also happens to have 8 copies of Chalnath sitting on its shelves - and its not the online retailer).

Why should they be allowed to cancel it? When its made to order stuff and you order 500 they make 500 for you, so your obligated to buy the 500 that they made for you. Its not general inventory they were going to have anyway.


Didn't say they should be allowed to cancel.

Many stores overordered for releases prior to the adoption of the made to order promise, and then GW would cut their allocations to a fraction of what they ordered (for example, there was a post on dakka a year or two ago about a store in germany that ordered like 5000 copies of something, I think it was Indomitus, and then GW turned around and only gave them something like 120 copies). To stores that were able to get a decent sized lot of inventory that exceeded their local demand it was like they found gold as they could meet demand for their local regulars and take the leftovers and overcharge for them on eBay for them and make a great profit on the sales of those boxes - that dynamic encouraged stores to try to overorder and hope that GWs allocation hammer wouldn't hit them and they would be able to get the excess copies they wanted so that they could make some extra cash. When GW lifted the allocations and said they were going to fill everyones demand, a lot of stores either didn't realize it (as is the case with one of my regular stores) and didn't adjust their order quantities/demand estimates accordingly, grossly overestimated global demand and thought that it was a "sure thing" no matter what, or thought they were the only smart guys in the industry and ordered a ton so that they could cash in when everyone else sold out and didn't have any stock left to meet their demand.

It would hurt GW in several different ways to allow cancellations after the fact, but it also hurts them to fulfill those orders, because as I said previously flooding their sales channels with unsellable product creates a lot of problems. Its a lose-lose situation, hence why GW is re-examining the policy and will probably be making some changes in order to clamp down on those problems.


Automatically Appended Next Post:
FezzikDaBullgryn wrote:
Does anyone have any insight as to how, if at all, this may affect the bottom line consumer? The local hobbyist?


I would imagine nothing really changes for us? The pre-order policy is basically a new thing for the COVID era, without it things go back to the way they were before. If it continues - well I think for the most part nothing really changes, as the policy only really applied to a handful of products released in the past couple years. The only tangible impact it will have is that a select few supposedly limited products won't be available in excessive quantities for months after release at potentially bargain basement prices as stores try to clear out excess stock. Other than that, not much changes other than a potential return to the "artificial scarcity' situation that lead to the implementation of the policy in the first place - but I htink that was mostly down to GW under-producing inventory in light of production bottlenecks due to COVID more than anything else, so presumably that issue should eventually go away

This message was edited 1 time. Last update was at 2022/01/23 23:25:39


CoALabaer wrote:
Wargamers hate two things: the state of the game and change.
 
   
Made in us
Terrifying Doombull




FezzikDaBullgryn wrote:
Does anyone have any insight as to how, if at all, this may affect the bottom line consumer? The local hobbyist?

If they stop doing the preorder promises?

GW produces their initial lowball amount of stock, and it gets snapped up by scalpers, and the 'local hobbyist' gets nothing or pays through the nose on ebay.
Its how it worked when they started doing more and more 'limited time' boxes and before the preorder guarantees. No reason it wouldn't go back to that.

Its pretty much a question of whether GW wants to sell to their customers, or fund a secondary market.

Efficiency is the highest virtue. 
   
Made in us
Ollanius Pius - Savior of the Emperor






Gathering the Informations.

chaos0xomega wrote:
 Kanluwen wrote:


Holiday Battleforces weren't a Preorder Promise item. Dominion, the Black Templar box, the upcoming Eldritch Omens, both of the Kill-Team big boxes so far have all been "Preorder Promise" items.


And incidentally I can still find multiple copies of the above (sans the unreleased Eldritch Omens) on the shelves of basically all the local stores (especially that black templars box, all the local stores seem to have between 3-6 copies each on the shelf, one store in particular was giving them away free on black friday to anyone who bought more than $250 of GW product in a single purchase to try to get rid of all the extra boxes they had). Theres one store in particular that also happens to have 8 copies of Chalnath sitting on its shelves - and its not the online retailer).

Cool, so how much of it was their initial allocation vs what was preordered?

(for example, there was a post on dakka a year or two ago about a store in germany that ordered like 5000 copies of something, I think it was Indomitus, and then GW turned around and only gave them something like 120 copies)

Are you sure you're not confusing this with the lil' hole in the wall shop in TN that complained about having ordered $32k worth of Indomitus and not received them?

This message was edited 1 time. Last update was at 2022/01/24 00:14:45


 
   
Made in us
Storm Trooper with Maglight






Voss wrote:
FezzikDaBullgryn wrote:
Does anyone have any insight as to how, if at all, this may affect the bottom line consumer? The local hobbyist?

If they stop doing the preorder promises?

GW produces their initial lowball amount of stock, and it gets snapped up by scalpers, and the 'local hobbyist' gets nothing or pays through the nose on ebay.
Its how it worked when they started doing more and more 'limited time' boxes and before the preorder guarantees. No reason it wouldn't go back to that.

Its pretty much a question of whether GW wants to sell to their customers, or fund a secondary market.


Basically this. Not a fan of this change.

Before the preorder promise thing was implemented you'd get people all over the threads here discussing how they couldn't get their hands on what they wanted, even when they showed up on opening on preorder day. It also discouraged flip-flopping and debating if you *really* wanted the box set, as it was jump on the preorder immediately, or don't get it at all.

From a customer perspective, the preorder promise is fantastic. Order within a specific timeframe and you are guaranteed the box, albeit maybe a few months down the road. Even as someone who finds GW prices far too high in general, I can appreciate that. It also helps stop the impulse buying as you have a week or two to actually decide if you want it, instead of NOW NOW NOW OR ITS GONE! Plus, it cuts back on scalpers grabbing up all the available product and selling at absurd prices.
   
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Cardiff

It’s not a change yet. They say they’ll review it as their supply goes back to normal. Sky has notfallen.

 Stormonu wrote:
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NE Ohio, USA

FezzikDaBullgryn wrote:
Does anyone have any insight as to how, if at all, this may affect the bottom line consumer? The local hobbyist?


I imagine it'll affect me the exact same way it did before any of this pre-order/made-to-order promise stuff.
I've never had a problem getting a copy of whatever's releasing through my FLGS.
   
Made in ca
Librarian with Freaky Familiar






ccs wrote:
FezzikDaBullgryn wrote:
Does anyone have any insight as to how, if at all, this may affect the bottom line consumer? The local hobbyist?


I imagine it'll affect me the exact same way it did before any of this pre-order/made-to-order promise stuff.
I've never had a problem getting a copy of whatever's releasing through my FLGS.


If anything its going to strengthen the good ol boy group of FLGS will be holding the product for the people in the inner circle of the FLGS

To many unpainted models to count. 
   
Made in gb
Preparing the Invasion of Terra






 JohnnyHell wrote:
It’s not a change yet. They say they’ll review it as their supply goes back to normal. Sky has notfallen.

Ssshhhh let the people be angry over something that hasn't happened yet/might not happen.
   
 
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