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Satellite of Love

Latest post on the GW Facebook page is a response to the comments over all the bad news from GW this week:

https://www.facebook.com/#!/notes/games-workshop/your-comments/227241343957370

Your comments
by Games Workshop on Wednesday, May 18, 2011 at 10:35am

Hi everyone,

Well, we can see that there are quite a few of you with strong feelings about several issues, and the threads have gone a little crazy. We’re sorry many of you feel frustrated. We have read all of your comments and because we (the web dudes) don’t have the power to act on any of them, be assured that we have passed your comments on to the higher levels of management in GW.

We want to continue posting pictures of your fantastic miniatures, and link to hobby related items. We would like future threads to remain relevant to the topic in question, so everyone else can have their voice heard and enjoy the discussions about the hobby we all love.

We’ve got your comments both in this thread and on those older posts, which will remain open for you to carry on the conversation there – please, feel absolutely free to do so, we will indeed read them. But in any new threads, we want to celebrate the creative efforts of others. Any comments that stray off topic will be removed.

Just remember that we must remove any strong language and abusive users, in consideration of our youngest fans.

The web team.


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Good work web dudes.

Anyway folks, keep trashing the Facebook page. It's clearly irritating somebody over there

   
Made in ca
Buttons Should Be Brass, Not Gold!






Soviet Kanukistan

I've tried to write a sensible letter, however I just can't find any tactful way of putting it. The crux of the matter is a GW management's lack of respect to their customers. As attitudes of management trickle down, this has saddly affected them on all levels.

1. Games Workshop truly believes that their customer base will believe ANY excuse that they put out. They also don't believe that their customer base has the ability (and or will) to debunk their claims. They also seemed to be trained to give out the same responses, even if the answers are incorrect or debunked by easily available information. It has gotten to the point where all their releases are starting to sound like:

"Sorry guys, we've had to issue a price correction on all the codexes because the lisencing fees for using the letter "a" has gone up. We have no choice but to pass this along to consumers."

2. This blackout of information. It not only frustrates the gamer base, but puts their front line employees in a bad position, as unintuitively, they don't know anything more than us. This has the result of creating frustration in the retail staff. Recently, I was in a GW store and inquired about availablitly of product had been discontinued and was rumoured to be going to "resin". The manager barely stopped short of calling me a idiot for believing "unfounded internet rumour" and insisted that no products were going to resin. When I challenged his assertion by saying that my FLGS had received a list of items that they could not restock, he basically insinuated that my information was incorrect and that either I was a liar or that my FLGS was a liar.

Needless to say, I didn't make any orders. This could have been resolved by providing their staff with proper information AND by changing their corporate view that customers are idiots.
   
Made in us
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Fort Worth, Texas

I did not participate in the online petition, GW boycott, etc. as I felt they did little if anything to bring attention to the problems/issues at hand. However, it escaped me how simple it is to write and snail-mail a complaint letter that wasn't filled with vitriol but was respectful and concerned. I know that our elected officials do receive them and count one letter as 100 voters opinions. Imagine if we sent bags and bags of the non-deletable snail mail letters! Email is too easy to ignore. Human nature, being naturally curious, tends to want to "open the envelope to see what's inside" vs. conveniently hitting the delete email command on a keyboard.

I just wrote a complaint letter last night and dropped it off in the mail this morning. We'll see what kind of response I get.
   
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Gathering the Informations.

Flashman wrote:Good work web dudes.

Anyway folks, keep trashing the Facebook page. It's clearly irritating somebody over there

Yeah...

The web guys who have to maintain the Facebook page.
   
Made in gb
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Southampton

Kanluwen wrote:
Flashman wrote:Good work web dudes.

Anyway folks, keep trashing the Facebook page. It's clearly irritating somebody over there

Yeah...

The web guys who have to maintain the Facebook page.


And maybe the person who makes their tea

   
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Fixture of Dakka






keezus wrote:I've tried to write a sensible letter, however I just can't find any tactful way of putting it. The crux of the matter is a GW management's lack of respect to their customers. As attitudes of management trickle down, this has saddly affected them on all levels.

1. Games Workshop truly believes that their customer base will believe ANY excuse that they put out. They also don't believe that their customer base has the ability (and or will) to debunk their claims. They also seemed to be trained to give out the same responses, even if the answers are incorrect or debunked by easily available information. It has gotten to the point where all their releases are starting to sound like:

"Sorry guys, we've had to issue a price correction on all the codexes because the lisencing fees for using the letter "a" has gone up. We have no choice but to pass this along to consumers."

2. This blackout of information. It not only frustrates the gamer base, but puts their front line employees in a bad position, as unintuitively, they don't know anything more than us. This has the result of creating frustration in the retail staff. Recently, I was in a GW store and inquired about availablitly of product had been discontinued and was rumoured to be going to "resin". The manager barely stopped short of calling me a idiot for believing "unfounded internet rumour" and insisted that no products were going to resin. When I challenged his assertion by saying that my FLGS had received a list of items that they could not restock, he basically insinuated that my information was incorrect and that either I was a liar or that my FLGS was a liar.

Needless to say, I didn't make any orders. This could have been resolved by providing their staff with proper information AND by changing their corporate view that customers are idiots.


Here is the basis of writing a business letter. I picked one example from many that are out there. This ones from Perdue.

http://owl.english.purdue.edu/owl/resource/653/02/

As to the content?

You have two direct, points here. Start with that. DOn't carry on any more then a page or so. SAVE it, and keep it for the next 5 letters you send them with similer or different issues. Leave the letter to one or two issues. and give them the opportunity to respond.

Crank out about three and watch the fireworks. If they don't contact you, send two or three more, and call it a day. You put in the effort, they gave you an answer, one way or the other.

It's as simple as that.

Don't expect to have anything other then your letter sent to them, because that is just how it works. It is your letter, with the ten thousand other ones that will get the attention, because they say the same thing. NOT you personally.

Don't fall in love with the plan, though. As of now, you add to the letter writing, not buying anything from them and let them feel it for a quarter or two. If not, then they don't get any money again. The reasoning behind the price increase is precisly because people are not buying so much. THEY either are ignoring that fact, or are being misled by someone in thier organization to that effect. Put in amongst the letter-

How much you spend on GW products, WHAT exactly the issue is. What you want done about it.

If it's just to b!@#$, then forget it. Your getting nothing.

Tell them something to the effect of how you wrote your two points above, 1. I am displeased with the lack of foresight, I don't have a way to guage how much the new whatever is going to cost if I don't even know what is being released. Add in there that you feel you are being purposly misled or something to that effect. Pretty much what you wrote here as your basic idea with a couple of personal results because of thier decisions.

BAsicly, a no s!@# reason why you want to contact them and what they did wrong.



At Games Workshop, we believe that how you behave does matter. We believe this so strongly that we have written it down in the Games Workshop Book. There is a section in the book where we talk about the values we expect all staff to demonstrate in their working lives. These values are Lawyers, Guns and Money. 
   
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DEVON UK

It is very true what is being said, as i have recently started playing Dystopian wars, and over half of the club i play at never buy 40k, and on a rare occasion play it. Shortly i will be joining their ranks.
I wish i wasnt, but i cant afford the prices to be competative with the mass of veichles you need to buy to get there.

Btw may be a stupid question but i cant work out how to comment of that facebook thread?

This message was edited 1 time. Last update was at 2011/05/18 16:03:26


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I'm writing a similar e-mail. Here it is in full:

Criticism appreciated.

Dear marketing Geniuses,

Australian admirer and long time W40k/WHFB supporter here,

I would like to take this opportunity to sincerely thank you for your recent GW trademark masterstroke in tactical astartes style marketing (frome here on I'll be referring to it as operation Financial Rain). I feel that the embargo (Financial Rain) policy you have forced upon independent resellers of games workshop products can only improve the industry.

Discount services such as Maelstrom were facilitating the continuance of a hobby for people that I really felt did not deserve to participate. It put a common face on an upper class hobby. Personally, I know that roughly a third of the people regularly participating in the hobby at my local gaming store will thanfully no longer be supporting games workshop. This is a good thing for the more dedicated souls such as myself. This group includes Hordes of university and school students, busy parents and younger children that will thankfully no longer be the future of this grand hobby.

The contempt I held for these "casual" gamers was without bounds and burns hotter than the Flames of War. I can now, however, rest assured that I will no longer be plagued by the constant requests for army advice, "friendly" games and the general mind numbing banter expected of me from these individuals. The wargaming hobby (better known to the educated as the GamesWorkshop Wargaming hobby) is better off.

Of course people will complain that this embargo (In retrospect I feel that rather than Financial Rain, operation Descent of Sales is a more apt term) is unfair. The web forums may and by all accounts ARE, uniting in their outrage and seeking out publicity in the realms of fair-trade media. So what. There may be widespread shouting from the rooftops that GW is acting in an un-Australian manner - yet we'll chuckle to ourselves because little do they know that we aren't concerned about Australian "values" in the GW Wargaming industry, and what's a bit of bad press but a minor nuisance!

The cretins may quail at the fact that Australians pay 40 to 80% more than the UK at local GW stores (relative in terms of currency conversion). I, however, understand that shipping and administration costs more than justify these understandable increases in retail prices for us. In fact, if anything I would welcome a price increase - after all it may be necessary in order to recoup potential market losses from the recent embargo AND how else is Mat Ward expected to pay for the bi-monthly enema brainstorming session I'm sure is necessary to produce so much bu11shit quality material every space marine release.

So as I sit here slowly stroking my neck beard and gazing over the bright Blue, Red and Grey armor of my Space Marines and their assorted WarMachines, I can't help but feel proud to be a part of the GW Wargaming industry. Kudos to you. May your continued sound marketing strategy (Descent of Sales) be the Bane of Legions of "casual" players everywhere.

Seriously though,
What the feth.

This message was edited 1 time. Last update was at 2011/05/18 16:19:09


since '01
since '04

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Gathering the Informations.

...
That's a terrible letter and you should feel bad.

Plus you spelled Mat Ward's name wrong. And made a neckbeard reference.
   
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Camas, WA

Hurrdurr2000 wrote:I'm writing a similar e-mail. Here it is in full:

Criticism appreciated.

Yawn. Are you looking for a pat on the back and a 'good job with your sarcasm!'?

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you need to "like" games workshop to post in the discussion

kind of ironic
   
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Hurrdurr2000 wrote:I'm writing a similar e-mail. Here it is in full:

Criticism appreciated.

Dear marketing Geniuses,

Seriously though,
What the feth.


Edited it for you.


Your just writing to b!@#$, and see above for what I said. I said if you don't have a clear issue, you are shouting to the heavens in your best 300 voice.


Other then that, good job.
[Thumb - Spanish_inquisition.jpg]




At Games Workshop, we believe that how you behave does matter. We believe this so strongly that we have written it down in the Games Workshop Book. There is a section in the book where we talk about the values we expect all staff to demonstrate in their working lives. These values are Lawyers, Guns and Money. 
   
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australia

I sent a similar letter about four months ago, never heard anything back

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on the rare occasion that i get i reply from gw they head it with 'hello there'. such amateurish responding only makes me more inclined to believe that gw are nothing more than gakkers.
to go from an ok company to an amateurish outfit with dollar signs in their eyes is beyond contempt.
i think it started to go pear shaped when they floated on the stock extange and then began making the lord of the rings miniatures in a different scale to their other lines. they would have given us more range for conversions and more sales would have gone to them.
gw -- money is a bonus, pleasing the customers is good practice, they return time and again to good companies. its not rocket science, you amateurs.
   
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Great email, I also encourage you to send it by post.

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ITT people who think they know how GW works. Make huge assumptions based on limited information. And in general show a lack of any sort of business, management, or economic knowledge.

For example. OP.

lukewild1982 wrote:
White dwarf used to be such an event every month, now its just a sales leaflet, pushing whatever overpriced thing you have to at the time. Where have the articles gone, I know your going to claim they are still there but they just aren't and you know they are not.

No. This is your opinion. Do not force your opinion on others. YOU feel that the articles are not there anymore. This is your opinion, and yours only. Others may or may not agree with this opinion, but in the end it is not up to you to decide if the articles are there or not.

I also appreciate that you make vast sums of money on new army releases due to the novelty factor and that you need that rush of sales regularly otherwise you would have gone under, so my appreciation of your efforts is also frustrated by the fact that you did it for your sake rather than ours (the gamer).


1.) How do you know that GW makes "vast sums of money" on new army releases? How. Please do tell me. Do you have access to internal accounts of GW? No you do not. (I am assuming you are not an insider of the business.) You *ASSUME* GW makes vast sums of money when infact all you can do is not much more than guess.

2.) You state you are "frustrated by the fact that (GW) did it for their sake and not (the gamers). First and foremost, GW is a corporation. A corporation under law is basically another legal entity, in essence, another person.. My question to you is what makes your arrogant mind think you should deserve more than anyone else? What makes you think that anything anyone does should be for your sake, and not theirs?

Your price increases over the past ten or so years though have shocked me to my core. Your unbearable and ruthless attempts to squeeze every penny out of customers disgusts me.

TBQH if its so unbearable, then don't bear it. Simple. That said, I will ask you again, what makes you think GW is attempting to squeeze every penny out of customers? Do you have access to internal accounts? Additionally I will also go back to what I said before. What makes you so arrogant as to think you deserve more than another person(GW)? There are limited resources in this world, and everyone is fighting for the same thing. In this case, money. Everyone wants more money. Why do you deserve it more than GW? Why should GW lose a pinky just so you can keep an arm? For all intents and purposes, you're just being as selfish as GW for price hiking.

I'd post more, but tbqh, you can see the point. (Also I kinda need to run atm >__&gt

If you honestly "care" about the way GW is turning out APPLY to join GW management. Join the board of directors. Become a majority shareholder, and DO SOMETHING. Don't just whine.


tl;dr your rights are not being infringed upon. You have nothing to complain about. Stop bitching.

This message was edited 2 times. Last update was at 2011/05/19 08:42:58


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Kouzuki wrote:...what makes you think GW is attempting to squeeze every penny out of customers?


Did you honestly just ask this question? Regular, consistent price rises, reduction in actual physical models per box, decrease of points values in codices, none of these things strike you as GW trying to wring every last penny from you that they can?

Kouzuki wrote: Do you have access to internal accounts?]


Yep, it's called Financial Reports, something that every PLC has to release by law to both their shareholders and the wider public. Go onto their website and check it out, its right there for you to read. As such we have some form of factual basis on which to lay out our concerns.

I think you are utterly missing the point. Not many people here WANT GW to fold, quite the contrary, we want them to succeed as we enjoy the background, models and (to a lesser extent, the rules). However, the behaviour of the organisation coupled with their complete lack of communication with, or even recognition of, their customers makes it very, very hard for people to empathise with.

Oh, and your suggestions are, to be frank, utter drivel. Apply to join GW corporate? Join the board of directors? Become a majority shareholder? What a load of absoloute bollocks. Every time you claim that a politician has made a terrible decision do your peers tell you 'Well, why don't you just shut up and become a politician if you *care* so much?!'

We are upset from a CUSTOMERS point of view, and as such we are expressing our discontent as CUSTOMERS, something we are irrevocably, wholly and absolutely within our right to do.

GW is a big boy, and he cares less about you defending his actions than us degrading them, please keep that in mind for your next post.

L. Wrex

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Kouzuki wrote:
Your price increases over the past ten or so years though have shocked me to my core. Your unbearable and ruthless attempts to squeeze every penny out of customers disgusts me.

TBQH if its so unbearable, then don't bear it. Simple. That said, I will ask you again, what makes you think GW is attempting to squeeze every penny out of customers? Do you have access to internal accounts? Additionally I will also go back to what I said before. What makes you so arrogant as to think you deserve more than another person(GW)? There are limited resources in this world, and everyone is fighting for the same thing. In this case, money. Everyone wants more money. Why do you deserve it more than GW? Why should GW lose a pinky just so you can keep an arm? For all intents and purposes, you're just being as selfish as GW for price hiking.

tl;dr your rights are not being infringed upon. You have nothing to complain about. Stop bitching.


Agree.

People act like GW is scalping water in drought-ridden Africa by raising prices on plastic toys.

The entitled ignorant whining 'fans' who feel they have the right to a cheap luxury product disgust me. They refuse to actually boycott because they are selfish and still want 40k, new models and the game to play, but they want things to be cheaper even though CLEARLY the market can and will bear the price increases. Why should it be cheaper? Why do people pretend the relation ship with GW is anything but that of a customer and all GW owes you for your money is a box of plastic? Buying 10k of plastic doesn't make you part owner, doesn't give you stock, doesn't give you a right to control how the company runs. They got your money and that is all they care about.

All I see are drug addicts who will still pay the increased price and there will be ZERO drop in sales, there will not be a mass exodus to some other gaming system and the prices will go up and stay up.

When you are a customer, you only have two choices... Buy or not buy. There is no 'buy but pass along my severe discontent with things with my moneys.' The only valid way to express your discontent as a CUSTOMER is to not buy. But crack-addicted addicts can't stop their addiction can they? Claiming you have 'the right' to express your discontent is an entitled attitude because you don't have the right to be heard. And why should they? When they still get your money it drowns out the self-important noise the supposed to be listened to.

Maybe if all you whiners actually stopped buying stuff instead of writing letters, the lack of sales would force them to then look into why sales have dropped. Hard for them to actually listen to your letters when sales keep going up and so do profits.

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Lycaeus Wrex wrote:
Did you honestly just ask this question? Regular, consistent price rises, reduction in actual physical models per box, decrease of points values in codices, none of these things strike you as GW trying to wring every last penny from you that they can?


Yes. I did. If GW has priced their products even one cent/penny/whatever under where marginal cost is equal to marginal revenue, then they are not trying to wring every last penny from you.




Yep, it's called Financial Reports, something that every PLC has to release by law to both their shareholders and the wider public. Go onto their website and check it out, its right there for you to read. As such we have some form of factual basis on which to lay out our concerns.


No. Those are published accounts and for all intents and purposes reveal nothing about the company except what they want you to see.. Look at Enron, and more recently Lehman Brothers etc. If you have access to internal accounts, you have what is called insider information. Chances are, unless you are an insider, you do not have this information.


I think you are utterly missing the point. Not many people here WANT GW to fold, quite the contrary, we want them to succeed as we enjoy the background, models and (to a lesser extent, the rules). However, the behaviour of the organisation coupled with their complete lack of communication with, or even recognition of, their customers makes it very, very hard for people to empathise with.


Missing the point? If you don't want GW to fold but you want lower prices? You don't want GW to fold but you want to get more content? You don't want GW to fold but you want.... etc? Sorry but gak doesn't work that way. First things first, most countries in the world IIRC except Japan are undergoing inflation. That in and of itself is reason to pin up prices.

Who cares if the corporation "empathies" with customers. Quite frankly if you want GW to succeed, then buy. Keep buying. Buy all you possibly can, regardless of price. If GW succeeding is honestly what you want.


Oh, and your suggestions are, to be frank, utter drivel. Apply to join GW corporate? Join the board of directors? Become a majority shareholder? What a load of absoloute bollocks. Every time you claim that a politician has made a terrible decision do your peers tell you 'Well, why don't you just shut up and become a politician if you *care* so much?!'


Yes. Become a politician. Unless you have that sort of resolve, you are just whining, and obviously not something you want enough.


We are upset from a CUSTOMERS point of view, and as such we are expressing our discontent as CUSTOMERS, something we are irrevocably, wholly and absolutely within our right to do.

GW is a big boy, and he cares less about you defending his actions than us degrading them, please keep that in mind for your next post.


I'm not defending GW. I am giving constructive? criticism to help these people who really care to send something to GW, a letter that is actually worth GW's time reading.

This message was edited 6 times. Last update was at 2011/05/19 12:00:49


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Princeton, WV

nkelsch wrote:

Agree.

People act like GW is scalping water in drought-ridden Africa by raising prices on plastic toys.

The entitled ignorant whining 'fans' who feel they have the right to a cheap luxury product disgust me. They refuse to actually boycott because they are selfish and still want 40k, new models and the game to play, but they want things to be cheaper even though CLEARLY the market can and will bear the price increases. Why should it be cheaper? Why do people pretend the relation ship with GW is anything but that of a customer and all GW owes you for your money is a box of plastic? Buying 10k of plastic doesn't make you part owner, doesn't give you stock, doesn't give you a right to control how the company runs. They got your money and that is all they care about.

All I see are drug addicts who will still pay the increased price and there will be ZERO drop in sales, there will not be a mass exodus to some other gaming system and the prices will go up and stay up.

When you are a customer, you only have two choices... Buy or not buy. There is no 'buy but pass along my severe discontent with things with my moneys.' The only valid way to express your discontent as a CUSTOMER is to not buy. But crack-addicted addicts can't stop their addiction can they? Claiming you have 'the right' to express your discontent is an entitled attitude because you don't have the right to be heard. And why should they? When they still get your money it drowns out the self-important noise the supposed to be listened to.

Maybe if all you whiners actually stopped buying stuff instead of writing letters, the lack of sales would force them to then look into why sales have dropped. Hard for them to actually listen to your letters when sales keep going up and so do profits.


I do agree with you. People will still pay the prices for these models. Mostly it all ends up being internet bitching that eventually recedes when some lovely new eye candy of a model comes out.

The only thing that bothers me is the constant price increases. If I would have gotten into the game years ago and it had luxury prices, then I might now have complained as much. But seeing a ork battlewagon go from $50.00 to $66.00 in two years is absurd.

   
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nkelsch wrote:.
Maybe if all you whiners actually stopped buying stuff instead of writing letters, the lack of sales would force them to then look into why sales have dropped. Hard for them to actually listen to your letters when sales keep going up and so do profits.


Except they don't. I guess we should really sticky the annual threads discussing GW financial results since so many people ignore the figures and just post what they think is happening. Let me reiterate; GW sales are falling and have been falling consistently for many years now. The only reason they have managed to keep profitable is by continually jacking up prices to cover the short fall in sales and by extreme cost cutting measures. Neither policy is an effective strategy for long term survival.

So the 'whiners', as you so eloquently put it, are voting with their wallets. Not yet in the numbers to make GW sit up and take notice but in numbers nonetheless.

This message was edited 1 time. Last update was at 2011/05/19 11:47:36


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Unfortunately, there will probably be a "Hobbit" spike next year, so they'll go back to thinking this strategy works.

   
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Flashman wrote:Unfortunately, there will probably be a "Hobbit" spike next year, so they'll go back to thinking this strategy works.


Quite probably. I blame LOTR - that's what started all this!

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Rowlands Gill

Flashman wrote:Unfortunately, there will probably be a "Hobbit" spike next year, so they'll go back to thinking this strategy works.


Will there be? I'm not so convinced.

Firstly, the LotR spike was not just because of the film promotion, but primarily in the UK, Europe and Oz because of TV advertising by DeAgostini for the partwork magazine that included Citadel miniatures. It generated a lot of interest that was felt in the stores - loads of people saw the TV ads, saw the GW logo and walked into their nearest store to buy a box of the Fellowship. Clear evidence of this is that in 2002-4 there was nowhere near the level of sales spike in the US where DeAgostini didn't release their partwork compared to massive spikes in the UK and Europe (and to a much lesser extent Oz).

Secondly, the LotR films were a new phenomenon, the Hobbit is a prequel. There won't be anywhere near the same level of buzz. Everyone who is a wargamer and liked the LotR already knows the Hobbit is coming. There is very little excitement about the forthcoming Hobbit releases on such forums as TLA or OR as people know that they will likely be very expensive and the game will be a typical GW game with all the usual baggage that entails. Most Tolkien-loving wargamers are pretty jaded with GW right now. Sure they will buy *some* figures but it is unlikely top be the massive sales phenomenon that LotR was.

Just my 2p, but its what I'm expecting in 2012/13.

If I were asked to put a gues on the size of the numbers, I'd say a 10% jump in sales lasting 2 years, maybe 3 with the DVD releases. It'll get them out of a hole (again), but won't buy Mark Wells a private jet. and in 2016 the shareholders will be baying for his blood when the turnover returns to 40k/WFB-only levels again.

I suspect the real motivation for buying up the Hobbit licence was not to make loads of direct profit off the licence, but to prevent another company from being able to do so. This way they may make a small profit, but more importantly won't lose any sales to a competitor who might produce a fantastic game at a reasonable price with lovely models and thereby gain a leg up the competition ladder, eating into GW's sales. A major franchise like The Hobbit might be enough to boost the likes of a Privateer Press much closer to GW than they are already.

This message was edited 1 time. Last update was at 2011/05/19 12:15:44


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Made in us
Blood-Raging Khorne Berserker





I don't even KNOW anymore.

lukewild1982 wrote:neither do I but hey I have done SOMETHING, I invite you all to do SOMETHING instead


I'm doing something. I'm supporting GW's competition by buying their stuff instead.
   
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Bloodthirsty Chaos Knight






I commend those who are taking the time to write and send letters. Those emailing and recieving the "Hi there fellow hobbyist, wow look at our new stuff" casual slang replies, please take the time to email them back showing dissapointment at such an unprofessional attitute to replying to those emails

I however am with those who believe that despite any number of complaints, nothing will change. I remember grand openings in GW where you could get some stuff nice and cheap or even free with deals they offered in the store on the day. Now even those are a distant memory. The prices will continue to rise with R and D and the rising costs of plastics as reasons. But has anyone looked at the changes in model companies prices the past years as well?
It was pointed out to me by people who buy and build the the kits that it is not just GW who have seen such rises for their products.
While we're at it, let's face it everyones disposable income is getting smaller and small with "costs of ttransporting" essentials such as food cause those prices to rise as well. Vote with your wallets people, as your disposable income gets smaller look into either other pass times or other ranges.
I hate to say this here but when AoW released 20 models at £20 which I sincerely hope will be their normal price to model count ratio no one said anything een though model per model costs the same as say a box of GW goblins.

Oh and GW's hot wind about best toy soldiers, premium products etc etc, and importantly quality, look at the avatar of war models and a LOT of the gamezone range. Much nicer models and more sickeningly GW are claiming 4th edition WHFB dragon ogres are the best in the worlld?

I think I'll take up smoking again, I honestly believe it's cheaper and probably less addictive from GW still having sales at their prices.

   
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UK

we will see, I am sending my letter tomorrow. Not having great hope it will change anything but it does look like they are getting much, much more flak from customers than they ever had before and people are dropping from GW as well (at least down where I live).

Even GW fanbois that usually swarm threads like that are pretty quiet this time (apart from Kouzuki). Certainly ones I know personally didn't know what to say in the last "Week Of Best GW Decisions Ever"

I read a new slogan for GW somewhere on the internet : "Rape: now on Advance Order"

   
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Flashman wrote:
Phototoxin wrote:Do we want to say that by friday we will all send a letter of complaint to GW about the price increase and/or move to resin and/or Oz/Kiwi problem?


Done. Come on everyone. Just copy and paste one of your ordered thoughts into a word document, print and stick it in the post during your lunch break.


+1 on this! I will be composing a letter, politely written and to the point, if all of us can do the same it will all add up.

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Cambridge, UK

What a shame about so many of the reactions of people. I do not really undersand most of your points of opposition. I do not have access to personal accounts of Games Workshop but have enough business knowledge that to realise that releasing a new range in miniatures will result in an influx of sales and I am not really sure where you point in questioning that would be. Your moaning at the fact that people are ranting and seem to be blind to the fact that your moaning about people ranting.

I don't really play games anymore and merely enjoy painting and modeling from that vast array of companies we have available to us, so in many ways I have already protested with my wallet.

Apparently my opinion on White Dwarf is not the case and its full of fascintating articles and in depth writings, I am deeply sorry for missing the issue that contained this in the last 3 years and would love a back issue if anyone has it.

Some people have attacked this thread and for reasons I still can't really see. If you firm fans of GW and want to defend them then thats fine and completely your right to do so, also I see many many reasons for you to do just that. Sadly though your talking to people in an extremely rude and oppinutive way and I think maybe this thread that I started needs to be closed before it gets out of hand. We are attacking GW for the reasons we have all stated, your attacking individuals for their opinions. I thinks that puts it simply enough. I urge anyone to stand up and be heard when they feel that things are not being done correctly and I urge those to write to the ones responsible for that.

If your going to do something wrong, do it right!!!!
 
   
 
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