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4/10

meh

Well er I have a whole list load!!!!
They are;
Over priced
Kick you out if the shop if you have done nothing wrong (Yes happened to me ;0)
Rarely let you pitch up and play a game freely
Wont let you play if you have a large amount of none gw bits in your army
Will threaten to kick you out or say something is "apparently illegal" (Like saying you have cast something to save you money instead of you having to buy 10 of them)
Did I mention they are over priced?
I could go on...

HAZZER

DarknessEternal wrote:

CorvidMP wrote:
By extension I think its pretty clear GWS is doing something wrong, especially since this is our HOBBY, its what we do for fun. I don't see how a company responsible for stuff we do for fun can find a 6/10 average rating acceptable, when a credit card company would be firing people over that.

I question why people who would list their satisfaction as such frequent a web forum entirely about a game that they hate.

It's not hate I'm talking about, it's the people rating GW a 5 or 6. Mildly irked customers are more the order of the day, and they can be a problem for a business even more so than the hate filled net trolls, because they can be very fickle customers- more likely to spend their time or money elsewhere, and I don't mean stomping off and forswearing the company forever after, just redirecting their money/attention elsewhere for a bit (be it other mini companies, video games, basket weaving- whatever).

The point of my post is that by the metric other companies use to determine customer satisfaction they aren't doing so hot, which isn't good long term, and I want them to succeed long term trust me- I have several grand invested in their products that I would like to be able to continue to enjoy over the years.

DarknessEternal wrote:I question why people who would list their satisfaction as such frequent a web forum entirely about a game that they hate.

Because hating GW and hating the game are not the same thing.

H.B.M.C. wrote:

DarknessEternal wrote:I question why people who would list their satisfaction as such frequent a web forum entirely about a game that they hate.

Because hating GW and hating the game are not the same thing.

Well said LOL!Because you can still like the game and buy the modles cheeper online but hate gw for pricing them at such rediclous prices!So you have to but them online or will waste money!!!

HAZZER

My Score: 7/10

Pros
+6 for great universe and overall fluff
+6 for plastic model quality
+2 for customer service. Had to call twice, very helpful and accomodating both times
+1 for placing some tutorials on their website

Total +15

Cons
-3 for price and price hikes. I can still afford it thanks to online discounters.
-2 for lack of finecast quality control
-2 for speed that we see updated codices/models for those armies still lost in past editions
-1 for vagueness in some of the rules

Total -8

Final Score - 7/10

I like their Universe and the Black Library.

I like the concepts of a "free" universe put forward in Apoc, but they do little to spread this idea to their core systemes. They are still overly hung-up on "Officialdom".

I like their support of FW to expand the Universe in ways and places that GW will not go.

I miss the Black Gobbo and White Dwarf as an actual resource for the hobby as opposed to an ad.

I like that they provide everything a hobbyist could need such as terrain, models, paints, etc. However, their attitude towards it is a bit disappointing and close minded.

I love their Specialist Games, and am sad that they let them go to waste.

Plastic Models and Kits are great, but the price has put them in a place where I no longer find value in them.

The constant edition changes is tiresome to me. Let's get some core rules and design philosophy and stick with it please.

Overall a 5/10. I wish them no ill, but I won't do much to support them either. The great thing is, they could win my loyalty and more importantly $$$ back with a bit of effort and a strategy.

6/10. Enjoy the origins and history but strongly dislike the game mechanics from 3rd Ed onward (one size fits all, move as many models on and off the table in the shortest time possible). As a veteran player I feel abandoned by the company and game because I do not meet the target demographic. I understand the purpose of business is to turn a profit but I am not happy with the methods they employ to accomplish this.

But 6 out of 10 is still pretty good. The miniatures are amazing, the community is awesome, and there's always hope for 6th Ed. And 7th. And 10th. I'm not going anywhere.

I honestly don't get all the despise for Finecast. Aside from the price hike (which I suppose is reason enough to dislike it), I don't think the models are of less quality as the pewter ones are/were. In my mind, being they are lighter, they are easier to transport, and being made of less dense material, are not as fragile, considering the amount of pieces some of these models are built with. Granted I don't own a lot of Finecast models (2, to be exact) but I do foresee myself buying a few more in the future, especially if they release models for IC's that I really enjoy playing.

Back on topic, I voted 7/10. The GW store in NY isn't bad, and while their prices are obviously subject to what their company sets them at, the atmosphere is very pleasant. The staff are generally helpful with ideas of painting and modeling, and are all around friendly people. My only gripe with it is that it's a lot smaller than I'd imagine a place for tabletop gaming should be. In my mind, with the amount of income GW generates, this store can and should be in a place at least 3 times the size they're currently occupying.

HAZZER wrote:

H.B.M.C. wrote:

DarknessEternal wrote:I question why people who would list their satisfaction as such frequent a web forum entirely about a game that they hate.

Because hating GW and hating the game are not the same thing.

Well said LOL!Because you can still like the game and buy the modles cheeper online but hate gw for pricing them at such rediclous prices!So you have to but them online or will waste money!!!

HAZZER

That's the thing. Due to the secondary market GW takes the resale price into consideration when setting a price. This is a similar practice to many industries. Take books for example. So even if you are buying in the resale market technically you are still supporting GW... But who wouldn't? It's a great company.

I don't like how people rant on GW's 8th edition rules. They are balancing the game and making it fairer.

10/10
Best store. Ever. Great stores, Great rules, Great Models, Great Staff, Great Customer Service, Great Business Tatics.

And that's a comment I thought I would never read from an Aussie

Ye gods, if you had seen them 10 years ago by that reckoning your head will have exploded!

Ultramarinescout wrote:10/10
Best store. Ever. Great stores, Great rules, Great Models, Great Staff, Great Customer Service, Great Business Tatics.

Wait... don't you work for GW? I thought I saw you mention that your work for them, or did at one point.

@ mattyrm (because I don't want to post again so soon)

You mean his enthusiasm for GW products.

Ultramarinescout wrote:10/10
Best store. Ever. Great stores, Great rules, Great Models, Great Staff, Great Customer Service, Great Business Tatics.

I admire his enthusiasm for the hobby.


Automatically Appended Next Post:

mattyrm wrote:

Ultramarinescout wrote:10/10
Best store. Ever. Great stores, Great rules, Great Models, Great Staff, Great Customer Service, Great Business Tatics.

I admire his enthusiasm for the hobby.

EDIT - Jervis Johnson had me in a headlock and managed to type that last sentence. Ive slapped him about now though don't worry.

1/10 for being a giant douche bag in general.

It really doesn't matter how much someone on here says they (dis)like GW. They still hand them their wallet.

Worglock wrote:It really doesn't matter how much someone on here says they (dis)like GW. They still hand them their wallet.

Some people do. Some people do not. I spend $25 per month at my local GW store compared to 2 years ago in which I spent 3 to 5 hundred per month. The corporation got me really angry, especially the one store concepts here in the US to give Kirby is damn dividend. Oh and now there are no red shirts in my region now. Everyone is in a black shirt and are known as "Hobby Specialists".

When asked about the decrease in spending I go with the following.
No longer am I able to buy bits from your store.
No longer am I able to custom built terrain due to GW Edict on using Realm of battle boards/their terrain.
No longer is there a painting academy where you can actually learn things on how to paint and get something neat in return.
No longer am I able to have a decent game due to the rug rats overrunning the store as they snub the vets whom many were buying product until all of the recent changes.

I only pay $25 per month (on the average) so I can try, yes try to get a game in every once in a while with some of my friends.

Local Friendly game stores in my area were wiped out once GW moved on in. Only game store in a 20 mile radius.

My anger is on the Corporation and its most recent policies which is harming the game. I vote with my wallet and if they do not want my money then someone else will.

In a very nice way I told the regional manager that the Benjamins are always in my pocket just waiting for something good to come my way.

I am still waiting.

Worglock wrote:It really doesn't matter how much someone on here says they (dis)like GW. They still hand them their wallet.

You know, I'm curious - exactly how, Worglock, do you know our spending habits?

I believe a couple of calls are in order.

And you're wrong, by the way. I can't speak for others, but I can attest that I haven't given GW a single cent for almost half a year now, and going strong. My Marine's are sitting up in the attic, waiting for the Christmas break so I can put them on eBay. I'll be keeping 5 Black Templar Sword Brethren (which I got from a friend, for free. Ha!) just to paint. And to show future generations that, yes, GW once made metal models.

My Flames of War and Battletech miniatures, on the other hand, are well on their way to being painted. Certainly more so than my GW figures ever were.

Worglock wrote:It really doesn't matter how much someone on here says they (dis)like GW. They still hand them their wallet.

Privateer Press has my wallet. GW has my lunch money.

GW is perfectly happy with my lunch money because so many other
people give them their wallet.

Worglock wrote:It really doesn't matter how much someone on here says they (dis)like GW. They still hand them their wallet.

Nope, sorry to disapoint you but the only things that I bought from GW in the past 5+ years have been painting supplies (yes, I know that their brushes are overpriced pieces of crap, but for some reason I can't get the same results with brushes from other brands and I love their washes).

PP is currently in charge of my wallet while BF, Infinity and Malifaux sometimes take it to go to the mall!

Worglock wrote:It really doesn't matter how much someone on here says they (dis)like GW. They still hand them their wallet.

Shame the financial statements say otherwise

7/10

Points off for the ridiculous pricing (2) , and the WD becoming a catalogue rather than a hobby-based magazine.

I went 6/10. After 22 years of being a fan I still love GW's concepts and the universe they created, I will always be a 40k fan.

But.... The heart and soul of what made GW great has been dead for many years now, I cant ever see a time when the games they create will again feel like they belong to the customer.

My vote would be for 4 or 5 ish out of 10. You know, it is amazing that after all these years, GW still haven't completely managed to alienate me from their games, despite their apparent disdain for veteran gamers. That being said, I haven't bought anything from GW in nigh on 2 years - other companies like PP, Mantic and Brushfire get my money now and will continue to do so. As already pointed out earlier, a dislike of GW does not equate to a dislike of the games; it is just incredibly frustrating as a fairly loyal patron over the years, to witness some of the more baffling decisions they have taken.

I really wouldnt be too happy if i was GW management seeing this poll. I mean, 9 and 10 are the mallest fraction, and 95% of the poters have many negative statements to poste. Either its just (for some weird reason) that dakka hates gw, or, more likely, GW doing something seriously wrong.

If this poll has 500 or so votes someone should send it to them .

MrMerlin wrote:I really wouldnt be too happy if i was GW management seeing this poll. I mean, 9 and 10 are the mallest fraction, and 95% of the poters have many negative statements to poste. Either its just (for some weird reason) that dakka hates gw, or, more likely, GW doing something seriously wrong.

If this poll has 500 or so votes someone should send it to them .

It doesn't mater. GWs business model doesn't care about customer retention wich means that they don't care about the opinion of anyone in this forum.

I make the current average 5.57.

MrMerlin wrote:I really wouldnt be too happy if i was GW management seeing this poll.

The majority is 6/10 or higher. They would be pleased.

DarknessEternal wrote:

MrMerlin wrote:I really wouldnt be too happy if i was GW management seeing this poll.

The majority is 6/10 or higher. They would be pleased.

Both of you have just provided a lovely example of the nature of subjectivity