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njpc wrote:Lastly: Battlefoam, please get the order number out of your post. That order number is tied to a consumers name, address, phone, and likely email. Its not right to throw that out in the open.

...It's only tied to a name/etc. in BF's own system, where they already have the information. While I don't know that it adds much, it certainly can't hurt anyone here.

Yodhrin wrote:
Nonsense. No company on this earth run by a professional gets into slanging matches in public; I've had disputes with Jenners, GW, Forge World, John Lewis, Argos, and a dozen other companies over the years, but not once has it occurred to me to consider that one of their employees might stumble across a thread on a forum where I was having a moan about those problems and proceed to post details -ANY DETAILS- relating to that dispute. You can make up all the excuses you like, but I find the idea that you'd be totally cool with a GW employee coming on here and, in their official capacity, getting into a back-and-forth with you in a thread where you had posted a critique to be laughable; it would be a goddamn nuclear apocalypse. As to facts, and a "path to resolution", tell me; is the PM function on this forum broken? No? Then there was no need whatsoever for any interaction in this thread. This isn't some monstrously unjust slander against the company, it's a legitimate complaint, and you resolve legitimate complaints with the customer, not by trying to minimise your liability in a public forum.

Uh, okay, dude, whatever you say. BF has a well-known and established presence here. This thread was not 'stumbled upon'. I doubt Romeo is meticulously chasing down dissenters online, and he certainly never cast the customer as dishonest, at least, not from my reading of this thread. I got that he wanted to provide a single and precise explanation of the full issue, especially since he could use it as an opportunity to publicly set the expectation about how they run their warranties on their bags.

I'm guessing you've never been in a situation where you're heavily vested as a small business, or probably in customer service, for that matter. You tend to go to great extents to protect your business as much as possible, because you actually feel every lost sale.

I also find my impressions of what both of us think happened curious.

You: "Battlefoam is wearing a top hat and black cape, twirling it's moustache while dumping personal information of people who besmirch it's name!"

Me: "Uh, they're a small company in a competitive field who live and die by their good name. They SHOULD be doing what they're doing, especially when it's on a forum they're known for frequenting enough to make public announcements in."

You: "Here's a list of all these massive big-name companies that are completely unrelated, and they handle business differently."

Me: "Yes. Yes they do."

MagickalMemories wrote:Automatically Appended Next Post:

optimusprime14 wrote:I have been in a company that sold parts (automotive performance parts). Our warranties started on the date or purchase, regardless of when the part was picked up or installed. I understand this. The reason you can't use delived date is even though UPS gives an estimated date, this is not a guarentee. We shipped UPS for everything and while most parts arrived on time, some were delayed. A date on the invoice is the simplest way of tracking waranties. From what I have heard from other companies, this seems to be a standard pratice.

So, if someone ordered a part & you shipped it 3 weeks later, the warranty started on order date and not date of shipment?

It's no secret I'm a BF fan, but I agree that the warranty should start on the shipment date, at worst.

Eric

It would be invoiced on the shipping date, we were unable to print an invoice untill the part is in stock. I understand there may be a difference in how BF works, but IMO a warranty has started the moment it leaves a company's doors.

Guys, this thread is to help.

To help the OP get his part and be satisfied -

It can also be to help BF by making suggestions that are beneficial to everyone about how to avoid this admittedly rare issue.

What it is not for is for random people to pop in and demand heads roll and get pissed at anyone who who can see 2 sides to the story.

So settle down, and if you want to talk about Battlefoam in general, good or bad, there are other threads in which to do it.

Stay on topic or the thread will need to be shut down, which I prefer it not to be as I think it would be in everyone's best interest to see this resolved amicably, which is the road it seems to be on.

Yodhrin wrote:
My mouth is actually hanging open in disbelief that anyone can seriously put forward such a spurious comparison.

Customer, posting anonymously, complains about a company's customer service.

Owner of the company and other CS employee, identified as such, posts specific details about that order, in an attempt to cast the anonymous customer as being dishonest.

In your mind, these things are totally equivalent, and the latter is not a complete iron-clad validation of the initial complaint? Damn, if you ever start a business, remind me never to order from you.

Whatever. You believe what you want to believe. I'll stick with the facts.
There is no anonymity on the internet, and Romeo didn't post anything that would bother ME, if posted about ME. Especially in a thread I started and gave out as many details as the OP did.

Furthermore, don't worry. If I start my own business, I'd be choosier about my customers, anyway.

Yodhrin wrote:When you get around to pointing out a flaw in my logic, let me know.

I wouldn't waste my time. When you get around to noticing it yourself, you know where to find me.

MagickalMemories wrote:....It's no secret I'm a BF fan...

Yodhrin wrote:Nawwwww, go'an, I'd never have guessed.

Juvenile sarcasm fail.
Grow up and have a mature conversation. Hmm?

njpc wrote:I'm not a huge fan of Romeo's confrontation nature at times.

This is not solely aimed at njpc:
When is the last time you saw Romeo act confrontational? Can anyone point to anything within, say, the last year? Eighteen months?
How long does someone have to "keep their nose clean," regarding being confrontational, before he is able to shrug off that label?

Eric

Alright that will do then... shame.