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baritowned wrote:Hey everyone, I want to apologize ahead of time if my post comes off as a bit angry or short, but after today's events, I'm not in the greatest of moods.

See, you do sound a teeny bit whiny...

baritowned wrote: Well, little do they know that I'm not coming back, and I'm probably going to be emailing their corporate office about how I was treated

And a bit more...

baritowned wrote:Not counting GW stores, because we all know that 99% of them are run by jerks anyway.

Ok I agree with Kevin.


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Frozen Ocean wrote: There's no basis for responding so negatively. -.-

There is when a bloke makes such a ridiculously bigoted and rude statement as shown above.

GW employ 10,000 people but 99% of them are scum bags because a kid who has been accused of being whiny says so?

feth me.. you dont think maybe that is a good piece of logic to lead people to the conclusion that maybe the OP is the one with the bloody attitude problem!?

Scott-S6 wrote:Whenever I suggest that to someone in the states they tell me that it's impossible over there....

A lot of people have the assumption that the USA is a barter based system. This is simply incorrect. The vast majority of retailers have prices set in stone with no control over those prices whatsoever. The amount of control each retailer has varies by retailer. Mom and Pop Stores usually have more lee-way with their product, but are still under no obligation to discount product, but the vast majority of corporation run stores have zero control. Sure, it may well be within someone's ABILITY to give discounted product, but usually their jobs are forfeit if they do, and people get fired for this stuff all the time.

Side note: Car dealerships are often used as a 'but I bartered' example, but the fact is, you didn't. You can think you did, but the 'barter' prices are built into the sticker cost of the car and are designed to be removed by the salesman to meet the individual 'needs' of the customer, so like it or not you're still paying what the dealership wants you to pay. This is a simple fact.

I worked at GameStop for many moons. The product prices are set. You (as an employee) can't even use your own Power Up Rewards card to give others a 10% discount on used games/stuff. They find out you're doing that, you're gone. It works the same EVERYWHERE else I've worked. For the little old lady haggling for groceries example, I can promise you that if the fact that the store manager was giving her regular discounted goods ever came to a higher ups attention, at the very least that manager would be given a negative review, which in turn negatively impacts his/her career. Why would you expect someone to put their own jobs in limbo just so you don't have to pay retail? That makes no sense, and is incredibly selfish of you to recommend that they do.

godswildcard wrote:

Scott-S6 wrote:Whenever I suggest that to someone in the states they tell me that it's impossible over there....

A lot of people have the assumption that the USA is a barter based system.

I've no idea why you thought I was talking about bartering...

Scott-S6 wrote:

carmachu wrote:TBH, if you cant play at home and you dont have a store or cant find a good one....do what we did from 2004 to 2011ish- get together with a bunch of good folks, form a club, rent your own space.

Whenever I suggest that to someone in the states they tell me that it's impossible over there....

Scott-S6 wrote:

carmachu wrote:TBH, if you cant play at home and you dont have a store or cant find a good one....do what we did from 2004 to 2011ish- get together with a bunch of good folks, form a club, rent your own space.

Whenever I suggest that to someone in the states they tell me that it's impossible over there....

I wont lie. It is not easy. It takes work and dedication. We shopped around for space, and found a nice little place with 2 rooms and a storage area for bits and stuff. Nice landlady of the building actually had a kid who played D&D and knew what we were using the space for. We set up as a non-profit and had a pres thru secretary.

But if you dont put the time and effort in, it will fail. The next generation that took over eventually didnt put in the effort and it closed down. Its not impossible, but its not easy by any regards either.

do you not have community rooms or church halls you can rent by the hr ?,thats what all the clubs ive been to in the uk are ..

SoloFalcon1138 wrote:

And I ask again, why does everyone believe that a discount is required for any dealer?.

I don't think anyone mentioned anything about a requirement at all. I just bought a motorcycle. They had a price and I offered less. They accepted and I saved $650. They were not required to do that just as I wasn't required to actually buy the motorcycle. We both have the freedom to do as we please. Now having said that if I was going to buy an entire army at once, say for around $500 or maybe even more, and a store owner didn't offer me a discount I would go and buy it somewhere else. Simple as that. I don't mind paying full price on something here and there but if I am spending a lot of money I will spend it where it gets me the most for my money (especially if I am going to have to wait a month to get my items!).


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godswildcard wrote:

Scott-S6 wrote:Whenever I suggest that to someone in the states they tell me that it's impossible over there....

A lot of people have the assumption that the USA is a barter based system. This is simply incorrect. The vast majority of retailers have prices set in stone with no control over those prices whatsoever. .

Sorry you are incorrect. Having worked in retail for waaaaayyyyyy too long I can assure you that any store manage can and will discount an item for a customer if pushed hard enough or in the correct manner.

Scott-S6 wrote:

godswildcard wrote:

Scott-S6 wrote:Whenever I suggest that to someone in the states they tell me that it's impossible over there....

A lot of people have the assumption that the USA is a barter based system.

I've no idea why you thought I was talking about bartering...

Scott-S6 wrote:

carmachu wrote:TBH, if you cant play at home and you dont have a store or cant find a good one....do what we did from 2004 to 2011ish- get together with a bunch of good folks, form a club, rent your own space.

Whenever I suggest that to someone in the states they tell me that it's impossible over there....

Whoops! My mistake then! I think was reading and got mixed up! Apologies!

@Brettz

I've also worked retail for quite some time. Ability is not the question, legitimacy is. Of course a manager has the ability to go in and change a price. All POS systems are set to allow this for unique situations that occur (such as a gift certificate or coupon that should work not working, items that have been opened/damaged in the store, etc...). I'm not even saying that certain situations like that aren't up to the manager's discrection. What I'm saying is that its an illegitimate practice to change a company established price simply because a customer wants you to. Thats why when District or Regional managers discover things like this occuring, they fire the managers that practice this. Customer service issues are one thing, while giving discounts out for no reason are quite another. I have been a store manager in multiple retail locations, and this is how it works in all of them.

I'd also like to point out that walking into a retail store and demanding a discount until the manager either gives it to you or calls security is, while technically haggling, a pretty lousy thing to do.


bar·ter
   [bahr-ter]

verb (used without object)
1.
to trade by exchange of commodities rather than by the use of money.

But hey, don't take my word for it. If you think its a barter-based system, go take a goat into the mall and try and trade it for some jeans at Belk. Let me know how that turns out for you!

SoloFalcon1138 wrote: However, according to you, the place with all the discounts is "disorganized" and the place that is closer with a better gaming area does not offer discounts. So, where does ot sound like you spend more time?

The one that didn't offer a discount was 5 minutes away from my house. Distance was the key reason I went there.

SoloFalcon1138 wrote: And you are arguing with a clerk in a store because you blurt out discount and he says no?

I had a discussion with the Store Owner, not a clerk.

I asked if he would give a a discount for buying a whole army at one time. He ignored my question and attempted to ring up an entire army worth of models.
He didn't have most of it in stock, or even my consent to do so.

SoloFalcon1138 wrote:
Ever think he may not have the ability to discount merchandise? Maybe he wasn't given a script to counter people going "discount?", so he had to make it up on the spot?

That thought never crossed my mind. The whole previous history of items going on sale kind of lulled me into a false sense of security where the store owner could sell items at a discount.

SoloFalcon1138 wrote:
You want a discount?

Yes. I thought that was completely obvious right after the point where I asked nicely for one.

SoloFalcon1138 wrote:
Be a good customer who is known by name to the owner to be a good customer.

I know the guys wife and kid, and frequented the store on a weekly basis. I also dropped thousands of dollars there between 40K, Heroclix, D&D Miniatures, Mechwarrior, Superfigs, Reaper Miniatures, Paint, Modelling accessories, snacks, board games, Battletech, RPG books, etc....

Don't confuse me with some petulant child blindly walking into a place and demanding a discount.

SoloFalcon1138 wrote:
As I have said before, discounts are not an obligation.

They often a good business practice, like customer service, both of which were absent on this occasion.

SoloFalcon1138 wrote:
Don't demean amd embarass a person trying to work because he may or may not be able to discount something.

Don't attempt to demean amd embarass me for something you're only imagining I did..

SoloFalcon1138 wrote: If the discount was so important, why did you not go to the disorganized store across town?

It was across town. Going to the local establishment first seemed logical.

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If I go to ANY business and make a reasonable request and they get gakky with me because I had the audacity to ask for something, THEY are in the wrong, not me.

I work in a customer service related field. It's just not done that way. If you want to stay employed and in business you do not alienate your customer base.

I understand he didn't agree with me, but even as a customer, I was not rude or belligerent and he was.

On the whole discount or not, I don't think the owner's point of view is being completely understood.

At a FLGS, the owner has complete discretion about what kind of deals he makes. While his logic was pretty weak in failing to recognize that half profit is better than no profit, remember that there's also 'customer expectations' to think about.

The owner may decide that giving you the discount is not worth it because other customers will want a similar discount. He may not want to hassle with having to deny other folks a discount, especially if they ask him
"why can't I have a discount when that other guy did?".
You might say "it's just between us" but let's be realistic, word gets around.

Further, if he sets a policy that sales over $xx.xx dollars get a discount, he may have to extend that discount to all the gamers who presently buy armies and don't expect a discount.

If I was the FLGS owner, I would probably have cut you the deal. However, it's not hard to see why an owner would not like to create the environment where a discount (even for bulk purchase) becomes a customer expectation.

adamsouza wrote:-snip-

Just personal opinion after reading your story dude, I think both of you were in the wrong.

You asking for a discount (granted for a large order) does make you bit of a jerk in this case, tis a bit like going into Burger King and asking for a discount because you've just brought 50 super-sized Whopper meals. Perhaps if you had presented say a voucher that gave you a discount then perhaps there wouldn't have been an issue, over here in Britland we usually have to produce something like a student union card for example to get a discount in some of the LGS.

As for the store owner himself, this attitude and trying to ring up the order before saying half the stuff wasn't in stock really takes the biscuit. He should've just said "I'm sorry but I don't do discounts here, plus I'm going to have to order in half this stuff on next week's delivery. Do you still want to place the order?" Thats customer service, but at the end of the day he still holds the right to refuse service.

I don't see anything wrong with asking for a deal if the intention is to place a rather large purchase like an entire army. The exact wording of the request and tactfulness of the buyer goes a long way in those requests though. You can easily get denied if you don't approach it just right.

I don't play in stores. My group plays in each others homes. However, if I want to browse, or pick up a birthday gift for someone, I have two nearby that I can choose from. Neither are GW stores, just FLGS that carry GW games + some other stuff.

The one closest to me has a big range of products and offers 10% off and will order anything I want, also 10% off. The guy is knowledgible, enjoys the hobby, and has a nice store with good terrain and friendly patrons.

The other store doesn't offer any discount, but 10% really just offsets tax, so it's not a major selling point. However, the store is cramped, I've been there twice when they had no Air Conditioning running (Houston Texas in the summer is freaking hot, guys), and the owner didn't know anything about 40k, and wasn't willing to order anything for me. To top it off, a few of the patrons kept staring at my GF's chest the whole time. She was about to ask for the car key so she could go wait in the car when I had decided to just leave in frustration.

The first store I still visit from time to time. I've picked up paints, birthday presents, and a few impulse buys. I have no plans to return to the second store.

At my FLGS they have set up a custumer loyalty price and i joined a warhammer 40k group. They liked a other store just down the road. However, i have a 25% discount at my current FLGS because i only buy from them, and they are well staffed and well orginised. The other store has a bunch of old mean gamers who all in all after a few beers are swell folks. The other store dude said one day "Comrade Panda, why don't you buy from me?" I looked at him and smiled and said "Because Mr. Owner i have a discount at my other store i been going to for 4 years." The owner looked at me and while i purchase snacks and things from him he said "How large is your discount?" I told him " it's 25%" he shortly after told me he woud happily match it and throw in some tid bits and shineys if i purchased in bulk which i have been known to do. I faced him and said "would this be some kind of loyalty deal?" the owner nodded. "Sadly then i wouldn't be loyal to my other store...and i could potentially be swindeled by another store owner who does more than you and even tho you are doing more than my other store, i must be loyal to them." He both laughed and agreed i had the morle high ground and i still like you support him when i can and he still says i have that discount.

Lack of interest and distance made me leave my old store - too far to drive to not get a game in.

SoloFalcon1138 wrote:I would say the flaw on the script was the delivery. Blurting out "discount?" may not have been a strategic move...

And I ask again, why does everyone believe that a discount is required for any dealer? Ever think some of these guys would like to be able to pay for the place that you loiter in? Discounts are a reward, and they are on the owner to offer. If you know how to haggle, you might be able to deal, but seriously, stop whining because you can't arm-wrestle a discount out of someone. Be happy that they are open and willing to order your stuff. We all know its expensive, its like pointing out the weather, everyone knows it.

He has already replied and explained that he was well known to the store, but i am going to make this an extreme case a total stranger walking through the door:

He came (a assumed stranger) and offered to buy you a significant amount of product and adopt your shop as his supplier from here on at an introductory discount rate, for product which you do not have but he will gladly wait until it is convenient for you to order it. You decided you would be better off not making any profit at all and loosing a potential customer. To me it is obvious this was the wrong call. I have worked the Car industry for a while and we would often pay for loyal customers repairs even outside warranty to keep them in the family, its an investment, exceptions of all kinds are made for track record or valuable customers and this is exactly the kind of relationship the poster was trying to start. Lol even druggdealers know better than that store owner...


I honestly dont get where you got this idea that LGS are the end all be all object of your devotion. May be you are still dependent on your parents income or have a difficult time getting it organized, but let me tell you there is nothing better than a gaming club much better than a LGS which´s single and only goal is for you to buy stuff.
I remember when i was in high-school we came to an agreement with a bar owner for Saturdays afternoons, the bar(which did not have much business at those times, it picked up at night) would be closed for us on the condition we consumed something there, we moved the tables for wargaming or RPGs, it was all bears/burgers mixed and war gaming all afternoon long.

haendas wrote:I don't see anything wrong with asking for a deal if the intention is to place a rather large purchase like an entire army. The exact wording of the request and tactfulness of the buyer goes a long way in those requests though. You can easily get denied if you don't approach it just right.

This, exactly. "Hey, I was looking at possibly buying a large collection of Blood Angels today, and I'd really like to give you the business for it. What kind of offer can you make me on the following? I'd like the SM battleforce, the BA battleforce, two landraiders, a stormraven, two boxes of Death Company, Astorath, 2 Furioso Dreadnaught kits and 4 boxes of terminators, plus the codex (around $6-700). I agree that any owner who doesn't offer at 20% discount on such a purchase with that tone of voice doesn't deserve the business. The word "possibly" suggests I might get it, I might not, followed by "what kind of offer can you make," which is a friendly way of saying my purchase depends on your offer being sufficient. Ten percent off? I'll go online. 15%? Getting better, but not enough. 20%? Now we're talking. Here's my credit card. Yes, I picked a fairly straightforward list of stuff that they should have fully in stock, only questionable part is them having 4 boxes of terminators (2 of each kind is possible, not a guarantee).

timetowaste85 wrote: Ten percent off? I'll go online. 15%? Getting better, but not enough. 20%? Now we're talking. Here's my credit card. Yes, I picked a fairly straightforward list of stuff that they should have fully in stock, only questionable part is them having 4 boxes of terminators (2 of each kind is possible, not a guarantee).

So what you are saying is that there is no value in the FLGS for you. You are asking for a 20% off price which is roughly the same as most online dealers. Except that the online dealer has much less overhead, while the FLGS owner has a storefront and bills. Also, the FLGS gets it to you right away, probably supplies you with gaming tables and is likely a focal point for the local gaming community.

You're entitled to hold out for whatever price you want, and shop where you want, but to assume that the FLGS should match online prices is just not realistic.

timetowaste85 wrote: 15%? Getting better, but not enough.

Really? You won't pay 5% more than online for the convenience of buying it in person and having a place to play? That seems a bit unreasonable.

My FLGS gives me a discount that basically cancels out the tax. I can get better at an online shop, my usual go to place is The Warstore, and I do utilize the online guys. But I also use the local place and always purchase something whenever I play there.

For me the extra money I spend by not having a discount is basically my rent for having a good place to play. I don't ever purchase an entire army at once, but the $10 extra I spend when I pick up a box of terminators (which would be closer to a normal purchase for me) is okay for me since I can't really meet people to play with at the Warstore.

Eilif wrote:

timetowaste85 wrote: Ten percent off? I'll go online. 15%? Getting better, but not enough. 20%? Now we're talking. Here's my credit card. Yes, I picked a fairly straightforward list of stuff that they should have fully in stock, only questionable part is them having 4 boxes of terminators (2 of each kind is possible, not a guarantee).

So what you are saying is that there is no value in the FLGS for you. You are asking for a 20% off price which is roughly the same as most online dealers. Except that the online dealer has much less overhead, while the FLGS owner has a storefront and bills. Also, the FLGS gets it to you right away, probably supplies you with gaming tables and is likely a focal point for the local gaming community.

You're entitled to hold out for whatever price you want, and shop where you want, but to assume that the FLGS should match online prices is just not realistic.

timetowaste85 wrote: 15%? Getting better, but not enough.

Really? You won't pay 5% more than online for the convenience of buying it in person and having a place to play? That seems a bit unreasonable.

Look at the value of what I'm putting out there-around $650 worth of stuff. I make $100 purchases at the game store that I like all the time. They ALSO do 25% off coupons a couple times a month-I buy at 25% off AND at regular store price, back and forth. I buy something every time I play there. Thursday I played a game of Battletech and left with paying full price for the 6th edition rulebook, psyker cards, plus two packs of Warhammer Invasion. All I got off was $10 from having already spent over $100 on non-discount days. I've spent over $1000 in that store, and I've only started seriously buying there in the past year. So yes, I find it fair to request a 20% discount off of a $600 purchase. Of course, I know that I can get 25% off that same $600 purchase on one of the days I have a coupon.

If you use the gaming tables of a store and like the store, then you should buy your products at the store.

Discount or no discount.

People who use a gaming store as a club but refuse to buy anything from said gaming store because they can get it online often end up with a non-existent gaming store that has gone out of business.

Remember, an independent gaming club will often have to charge £2-£5 per meetup because that's what they need to pay the rent on the place. If you're getting a free, high-quality gaming space from your LGS, you owe them.

I agree that you should financially support your LGS if you game there regularly, but you don't "owe" them. That gaming space is there is entice you to play, provide them with free advertising for their product, keep you in the store longer so you'll be likely to buy more, and build good will and rapport with the customers. If they want to be a "gaming" store they need to create an environment and have space for people to meet and play with the product they sell. That gaming space isn't there out of the goodness of their heart, it's a business move.

I dont see the problem with asking for a discount anywhere tbh, apart from maybe a supermarket, and it does not make you a jerk because you ask for some money off.
If you dont ask you dont get, there is no harm in trying, i would not however, storm out and go elsewhere when my suggestion was turned down, that seems childish to me.

Rayvon wrote:I i would not however, storm out and go elsewhere when my suggestion was turned down, that seems childish to me.

I don't think anyone has suggested storming out in a childish manner.

Well for me I am in between a rock and a hard place, my local FLGS offers to order 40k, but I have yet to see them do it. Yet I have tried to do so many times, but they never get in and I have given up going there considering they pretty much cater to only warmachine and MTG. The other problem is that the second closest FLGS is located 150(240 km) miles away. But the other one has a great staff and from what I have seen friendly and not a bunch of greedy arses(I was actually told that for some stuff I am better off going to some certain websites). Now first time I went there I only spent around 200$ but suprisingly they gave me a 10% discount, but that may have been because they thought I was stoned off my ass, reasonable considering I bought 2 squads of marines, 3 squads of Imperial guard, and an ork codex.

As to the whole aspect of locations to game. I completely agree it can be a complete pain in the ass to find a place to game. My place is quite frankly too small to do it in. And the nearest FLGS that I will patronize is 150 miles away. I am lucky and a friend of mine has alot of space to play warhammer in, but frankly if he left it would be much harder to arrange games.

P.S. I think the word you all are looking for is Haggle not barter


Edit: Just to alleviate some of the WTFs I purchased the marines for deathwatch, Imperial Guard for my own uses, and Ork Codex for a friend

kronk wrote:I don't play in stores. My group plays in each others homes. However, if I want to browse, or pick up a birthday gift for someone, I have two nearby that I can choose from. Neither are GW stores, just FLGS that carry GW games + some other stuff.

The one closest to me has a big range of products and offers 10% off and will order anything I want, also 10% off. The guy is knowledgible, enjoys the hobby, and has a nice store with good terrain and friendly patrons.

The other store doesn't offer any discount, but 10% really just offsets tax, so it's not a major selling point. However, the store is cramped, I've been there twice when they had no Air Conditioning running (Houston Texas in the summer is freaking hot, guys), and the owner didn't know anything about 40k, and wasn't willing to order anything for me. To top it off, a few of the patrons kept staring at my GF's chest the whole time. She was about to ask for the car key so she could go wait in the car when I had decided to just leave in frustration.

The first store I still visit from time to time. I've picked up paints, birthday presents, and a few impulse buys. I have no plans to return to the second store.

I'm not sure if we can truely pass judgement on the quality of the second store until you post a pic of your girlfriend...

I haven't left my FLGS because I quite like the store itself but some of the people in the community make the gaming less fun. My FLGS runs everything from 40k to WarmaHordes to Malifaux to other things like TCGS, D&D, to board games and various video games and such. The store is full of very nice people and I have been going there for about 9 years even though it is 60miles from my house. I enjoy going there and I buy some models from them and they even sell used models and they have a box full of random bits as well (which is nice when you need certain heads or weapons). As for the community it is full of very nice people but there are 2 people who only play cheese lists and make the game less fun. No matter whether it is 40k or WHFB they only play to win and never for the fun of the game. Whenever I have to play them it makes me kinda sad and makes me want to never play again but I just have to think that when I play them to expect a nonfun game and just get on with it. If more people were like them I would probally leave the FLGS as a place to play but I will always buy from them.

Well i wouldnt put up with that at all. But instead of just walking out you should of stood up for yourself and not let people talk to you like that.

I will admit though this sounds a bit made up. You're not adding to this at all?

baritowned wrote:What has made you leave your FLGS?

it closed...

baritowned wrote:
Not counting GW stores, because we all know that 99% of them are run by jerks anyway.

no offense here,but you are kinda hypocritical there.

you generalize all the people that run gw stores and you probably havent been in more than 5 gw stores.
maybe they think you are a jerk too?

I don't see anything wrong for asking for a discount. I regularly do, but generally I try to do it in a way thats not puting them on the spot. I'd just look around ask some questions and ask what the stores discount policy was on large bulk orders. I try to buy local when i can but to be honest at least for around were i live its impossible.

I understand the whole overhead argument an all that it makes since. You have to look at it from the customers perspective though. My wife and I work hard and we have a lot of bills and responsiblities. I only have around $60 a month to spend on games or whatever so I'd like to get as much for my dollar as possible. I dont mind spending a little more to support local but not large amounts.

Wether you have to much overhead or anything else isnt really the customers problem. We can get the product elsewhere if we have to but I prefer to do business in person within my community. I will go outside of it if I must though.

Our local stores used the same arguments as the overhead and everything under the sun to exuse there high prices, their all out of business now. So who does that hurt the customer or the business. I as the custmor can go online or to another location thats more oriented on the customer.

wowsmash wrote:I don't see anything wrong for asking for a discount. I regularly do, but generally I try to do it in a way thats not puting them on the spot. I'd just look around ask some questions and ask what the stores discount policy was on large bulk orders. I try to buy local when i can but to be honest at least for around were i live its impossible.

I understand the whole overhead argument an all that it makes since. You have to look at it from the customers perspective though. My wife and I work hard and we have a lot of bills and responsiblities. I only have around $60 a month to spend on games or whatever so I'd like to get as much for my dollar as possible. I dont mind spending a little more to support local but not large amounts.

Wether you have to much overhead or anything else isnt really the customers problem. We can get the product elsewhere if we have to but I prefer to do business in person within my community. I will go outside of it if I must though.

Our local stores used the same arguments as the overhead and everything under the sun to exuse there high prices, their all out of business now. So who does that hurt the customer or the business. I as the custmor can go online or to another location thats more oriented on the customer.

I agree that the overhead of running a store is the store owner's problem. You don't need to help out the store owner with his overhead.
But If you prefer to support community businesses in person, that is *your* problem, and the store doesn't need to help you do it.

Online sellers have much much lower overhead than brick+mortar stores, and thus can still make a profit moving products at lower prices. The b+m store can't. No matter how much you want a discount and feel that you deserve one, or threaten to take your business elsewhere, there is a point below which the store *cannot* make a profit. These stores that you say went out of business; it was far better for them (the owners) to shut their doors than to stay open by operating at a loss.

My local gaming store for example, simply cannot operate by selling GW stuff at a 15% discount. They tried for a limited period and did not get the 100% increase in turnover they needed to make it profitable. The owner plans to buy his meals for the night on that 15%. Its a problem with the store for multiple reasons, but its no use me getting angry at them and saying 'you should be happy I want to give you any money at all'.