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Now, I don't know what the truth is, but his last FB post is from 30th December, so he was not posting for the most of the last three weeks.
Personally I'm still willing to give him the benefit of the doubt. Sometimes gak happens in your life. And I really really want those minis.

Facebook burns another user!

I think that site has made PI's lives so much easier!

I got a response from Indigogo:

Jordan, Jan 21 13:08 (PST):
Hi _____,

Thanks for reaching out. I see that you claimed the Gunner perk for the campaign, Pirate Goblins Box Set. Perks are offers made and managed solely by campaign owners, so we've gone ahead and forwarded your question to the campaign owner of Pirate Goblins Box Set for you.

Indiegogo is an online crowdfunding site. This means that anyone can come and use our site to raise money for a project or a cause they're working on. Often campaign owners offer perks in return for contributions. Indiegogo does not manage the campaigns on our site, and campaign owners are in charge of distributing their perks.

Because your perk will be delivered by the campaign owner, we suggest contacting the campaign owners directly to ask about shipping dates. Unfortunately, Indiegogo Support does not have information on any specific perk's estimated shipping details. For more information on how to check on the status of your perk, check out our Help Center: http://support.indiegogo.com/entries/20500923-how-to-check-on-your-perks

If you reach out to the campaign owner and are not able to receive a response, please let us know!

Cheers,

Jordan

looks like a fob off to me. Will send a reply to them today and see how that pans out.

LGW

In other words:
"Hi, except for taking money, we have nothing to do with the Indiegogo campaigns. Please ask the campaign owner personally, if he is scamming you. Thanks."

 Kroothawk wrote:
In other words:
"Hi, except for taking money, we have nothing to do with the Indiegogo campaigns. Please ask the campaign owner personally, if he is scamming you. Thanks."

pretty much but I did reply to his email and Jordan emailed me back he has now sent an email to Bruno regarding my complaint but like most of our previous emails he might ignore them.

But from what I got from the reply he is going to remind Bruno of his agreement with indigogo and about his responsibilities regarding fulfilment of pledge rewards.

quite frankly I would almost fall off my chair if Bruno responded to me.

I did also mention to Jordan that in future I won't be using indigogo again. And even with Kickstarter I'll avoid those projects run by small time business and only consider those that have a proven track record of providing pledger's with their rewards.

this project has soured by view on indigogo...

LGW

I got the exact same reply from "Brian". I lit him up about the halfwit form letter, and got a second one back from someone else.

+1 on Indiegogo's craptastic PR. KS/ Indiegogo funding is almost at an end, anyway.

My better half has been pretty adament on that.

THIS was a pretty cruddy deal, either way. I really want to get in touch with Kev Adams and see if we can follow up on the project from another angle, though.

I'll attempt to contact him and see how it goes.

Initiate a chargeback via your CC/Visa provider. They won't give a feth what bs indiegogo want to claim.

I don't get why everyone is bitching about Indiegogo - they have nothing to do with the situation, and it's not their fault this guy isn't sending goblins to people. They just provide the front end and handle the money.

Kickstarter has a big disclaimer about "Kickstarter doesn't guarentee the project creator actually has the capability to produce the project." (paraphrasing of course) I'm sure Indiegogo does as well.

This is specifically the risk you take everytime you pledge for anything on Kickstarter/Indiegogo.

Bruno Galice posted an announcement 12 hours ago
Just to let you know that a batch of 30 parcels (or more if I found more time) will be ready to go to the post office tomorrow.

Bruno

I know it's not terribly informative, but I am still hopeful.

Schmapdi wrote:
I don't get why everyone is bitching about Indiegogo - they have nothing to do with the situation, and it's not their fault this guy isn't sending goblins to people. They just provide the front end and handle the money.

Kickstarter has a big disclaimer about "Kickstarter doesn't guarentee the project creator actually has the capability to produce the project." (paraphrasing of course) I'm sure Indiegogo does as well.

This is specifically the risk you take everytime you pledge for anything on Kickstarter/Indiegogo.

Really?

You don't get it because it was a usual generic no mess project that was left to flounder by the creator. I, speaking for myself ,was given update that the "Figures were ready to go, but you won't get them for christmas", yet there was no update on the project for over three months. That was cool. No issue. The issue came when October.... Novermber..... December.... January... and no update/ communication what so ever.

If that is too hard for you to "Get", I'll continue.

When someone doesn't fulfill the terms of the project, Indiegogo has a place to put in a claim. If you put in a claim, explaining exactly what happened, provided information, and request them to take a look into it, and then get back a formletter pretty much saying, " Thats your tough luck, we have no responsibility".... Then that is a copout. Indiegogo got a good dose of the Grotsters special charm over that one. It made some of my musings on the subjects here that I got a vacation for seem tame by comparison.

I was contacted by two other people who work for Indiegogo who gave me much better service, feedback, and actually put it out there that they did something. They even went so far as to let me know that if there was no push forward on the project, that they gave me an offer if I still had an issue to get back with them at the end of the week.

SO if you want to get down to it, Indiegogo doesn't do itself any favors playing the "no responsibility card". It's much better to deal with a faulty project one on one and let them push the buttons, seeing as someone actually wants to try yet another project.

Screw around with peoples wallet, and see how far it will go a second time. This isn't feebey we're talking about here.

In case someone hasn't told you.... this "crowd funding" thing isn't going away any time soon. They make thier bank by a little something called "Fulfilling the project." You don't do that by peeing on someones shoes and taking thier money and running off.


That doesn't happen when you cop out on dealing with the issue and pushing for an answer on WTF is going on when it is stalled.

Bottom line results are like that.

@Grot 6
Now, I do not want to defend Bruno or anything ... but saying that there were no updates whatsoever during October, November and December is simply not true. I checked my mailbox a there are quite a few updates.
Namely on:
09/10/2012
23/10/2012
01/11/2012
27/11/2012
15/12/2012
then there is big Christmas/(alleged) hospital pause
19/01/2013

Perhaps you just did not get them for some reason (spam filter).

fulop78 wrote:

Bruno Galice posted an announcement 12 hours ago
Just to let you know that a batch of 30 parcels (or more if I found more time) will be ready to go to the post office tomorrow.

Bruno

I know it's not terribly informative, but I am still hopeful.

No explanation why the supposed "center for disabled folks" or the like didn't ship, then? And apparently he's now shipping them himself?

Did he ever post pics of the final sculpts, or the casts made from them?

Like I said before, it's possible he's just incompetent... but if so, he's Very incompetent...

 RiTides wrote:

fulop78 wrote:

Bruno Galice posted an announcement 12 hours ago
Just to let you know that a batch of 30 parcels (or more if I found more time) will be ready to go to the post office tomorrow.

Bruno

I know it's not terribly informative, but I am still hopeful.

No explanation why the supposed "center for disabled folks" or the like didn't ship, then? And apparently he's now shipping them himself?

Did he ever post pics of the final sculpts, or the casts made from them?

Like I said before, it's possible he's just incompetent... but if so, he's Very incompetent...

Yeah, no explanation at all.
Project gallery shows plenty of greens and casts and one picture even shows boxes full of miniatures. At closer inspection it is The pirate goblins. On one hand that is what makes this situation so frustrating for me (boxes were there about two months ago) on the other it makes me almost certain that this is not a scam and I will get them eventually.
It could be incompetence or simply just bad luck. I do not know enough to judge. Perhaps an unfortunate combination of both?

They definitely look good though

Unfortunately, I've seen a person post pics of casts of models, but then still not send... I don't know why someone would do such a thing, but it has happened.

Hopefully, he is just really bad at communicating and is in fact shipping them himself now. Either way, you should know very soon and can decide whether or not to chargeback through your credit card.

I'm guessing from the work glove in that pic, that it was taken at the caster. So he may have had a delay in getting the casts, such as postal theft.


I can speak from experience of having several runs of models go 'missing' during shipping once they hit our local post office. It then can take several weeks to get a new batch made.

fulop78 wrote:
@Grot 6
Now, I do not want to defend Bruno or anything ... but saying that there were no updates whatsoever during October, November and December is simply not true. I checked my mailbox a there are quite a few updates.
Namely on:
09/10/2012
23/10/2012
01/11/2012
27/11/2012
15/12/2012
then there is big Christmas/(alleged) hospital pause
19/01/2013

Perhaps you just did not get them for some reason (spam filter).

No sir. No updates aside from October were to be had. As of now, though... I'll be cool for a week more, ( Whats one more week?)then we see if we get some goblins or not.

Honestly, I wasn't at all irritated until the big- "Getting them back from the caster, sorry thier a little late, you should get them after christmas..." Turned into," I gave them to the local mental house. I don't know what happened after that." If it was a bad joke, it was indeed in poor taste.

unless it was some sort of misinterpritation, and at this point, I don't think that might be out of the question.

...But what's the problem with shipping being handled by a social institution? It's done all the time over here - usually it's a bonus, those guys actually care for their job and have the time to pack properly (and since the average warehouse grunt isn't exactly a rocket scientist either... ) so usually it arrives in better condition than it would if it had been done in the 'regular' way.

It sure as hell beats bending paperclips for those guys

 Bolognesus wrote:
...But what's the problem with shipping being handled by a social institution? It's done all the time over here - usually it's a bonus, those guys actually care for their job and have the time to pack properly (and since the average warehouse grunt isn't exactly a rocket scientist either... ) so usually it arrives in better condition than it would if it had been done in the 'regular' way.

It sure as hell beats bending paperclips for those guys

Like I said, we shall see.

If a "Social Institution" can get me some gobbos and make it happen, I'll be all for that. I just want to expand on this issue.

THIS was supposed to be a funding project for "Priate Goblins", with an additional future project for funding of Pirate Dwarfs.

All in all, a startup for pretty much a miniatures line.

Question for you, at this point? WHAT exactly is the funding going to do with continued service of this nature?

Would you buy some goblins from a mail order with that sort of service, or are we exactly looking at a single run of "Pirate Goblins", being forced to execute the project, and not going to be continued after the initial funding?

The project made over $5,600.00 Is that enough to start up a miniatures line, or is that just only for the single run of Goblins?

Serious as a heart attack, Mike Adams did a steller job if the figures are this outsatnding looking. It owuld be a shame to not have these on avaialbility after the conclusion of this project. And to just go down like that? No, I think I'm going to have to throw down the gauntlet on this and contact someone over the future of this.

Especailly going down like this? Think about that for a second. I might be peeved on the point of conjectture over a delay, what if this is a single run, though?

If the "Mental House" at this point is a partner, then wheres the marketing department on the future of this project?

Are we in fact looking at a single run of these figures?

@Grot 6
I don't know what to say. I do have November updates in my mailbox ...

@Bolognesus
Social institution I have no problem with. I have to admit my prejudice - it sounded absurd in the context at that time, now that I think of it, I see it as a nice and good thing indeed. Bruno not following up and checking how the shipping went is ... well, not so nice.

On a positive (and off topic) side, I just received a message from UPS update that my copy of Seditions Wars is in the mail. Yay!

Grot 6
Well, the sculpting is a one-off expense and so is mold-making - I can't imagine he wouldn't be able to have extra runs made. At that point he, as someone who obviously wouldn't like doing the logistics himself, would be best off getting a simple blister cover designed (graphic design is cheap nowadays - too many graphic designers around! ) and just selling in bulk to a few webstores/distributors; that would give us as customers some assurance as well.
I'm a bit sad I didn't buy them at the time (project was over before I remembered to back it...) so I'd be happy to pick them up from some other channel sometime later.

@Fulop78
Yeah, it's a common response when people first hear of such things. Really though, it's a wonderful way to give people some purpose and with the way it's usually carried out, quality is actually superior.

Heh, just got my tracking code as well - delivery by monday, sadly :(

Who ships isn't the problem- saying he gave it to a center to ship, and now much later says he's doing it himself (with no explanation) is the problem.

Could be legit, but unexplained delay. Could be "bait and switch". Impossible to know atm, and his communication (or lack thereof) adds to the problem.

 Grot 6 wrote:

The project made over $5,600.00 Is that enough to start up a miniatures line, or is that just only for the single run of Goblins?

In my experience, no, unless you are the sculptor and don't 'have to' pay yourself.

I hope these will be available in the future, because I wanted to back because I want pirate goblins.

Maybe I should just find the money to buy the masters and rights and make my own goblins!

 Grot 6 wrote:

Schmapdi wrote:
I don't get why everyone is bitching about Indiegogo - they have nothing to do with the situation, and it's not their fault this guy isn't sending goblins to people. They just provide the front end and handle the money.

Kickstarter has a big disclaimer about "Kickstarter doesn't guarentee the project creator actually has the capability to produce the project." (paraphrasing of course) I'm sure Indiegogo does as well.

This is specifically the risk you take everytime you pledge for anything on Kickstarter/Indiegogo.

Really?

You don't get it because it was a usual generic no mess project that was left to flounder by the creator. I, speaking for myself ,was given update that the "Figures were ready to go, but you won't get them for christmas", yet there was no update on the project for over three months. That was cool. No issue. The issue came when October.... Novermber..... December.... January... and no update/ communication what so ever.

If that is too hard for you to "Get", I'll continue.

When someone doesn't fulfill the terms of the project, Indiegogo has a place to put in a claim. If you put in a claim, explaining exactly what happened, provided information, and request them to take a look into it, and then get back a formletter pretty much saying, " Thats your tough luck, we have no responsibility".... Then that is a copout. Indiegogo got a good dose of the Grotsters special charm over that one. It made some of my musings on the subjects here that I got a vacation for seem tame by comparison.

I was contacted by two other people who work for Indiegogo who gave me much better service, feedback, and actually put it out there that they did something. They even went so far as to let me know that if there was no push forward on the project, that they gave me an offer if I still had an issue to get back with them at the end of the week.

SO if you want to get down to it, Indiegogo doesn't do itself any favors playing the "no responsibility card". It's much better to deal with a faulty project one on one and let them push the buttons, seeing as someone actually wants to try yet another project.

I get all of that is why you're mad. But short of breaking into his home and stealing all the gobbos from that picture and mailing them out to people I don't see what you expect Indiegogo to do?

"By clicking 'Continue,' you acknowledge that you understand that you are contributing to a work-in-progress and not making a direct purchase. Perks are managed by the campaigners and cannot be guaranteed by Indiegogo. Your click also acknowledges that you agree to the Indiegogo Terms of Service." <-- disclaimer when you pledge on Indiegogo.

Screw around with peoples wallet, and see how far it will go a second time. This isn't feebey we're talking about here.

In case someone hasn't told you.... this "crowd funding" thing isn't going away any time soon. They make thier bank by a little something called "Fulfilling the project." You don't do that by peeing on someones shoes and taking thier money and running off.


That doesn't happen when you cop out on dealing with the issue and pushing for an answer on WTF is going on when it is stalled.

Bottom line results are like that

Yes, and I'm sure this Bruno whoever has had his reputation sufficiently damaged that I doubt any of his future projects will go anywhere, or that any reputable mini producer would go anywhere near him.

I have several kickstarters waiting to be fulfilled - if Mr. Poots decides to take his 2 million dollars and move to the bahamas I wouldn't be irate at Kickstarter - all they really did was provide the storefront and handle the money (keeping him from making off with my credit card number!)

It's a risk, It's the nature of the game. And I know this thread has certainly made me (and probably others) much more wary about dealing with people I don't already "trust" to an extent.

Looks like a few people have actually started receiving their Goblins.

(Taken from the IGG comment page.)

kwindels said 6 hours

The goblins have also arrived in Belgium today. Postmark 27/02 in Epinac, France – arrived in Belgium 01/03

I thought there was to be a card with the art, but I may have missed an evolution on that front. The gobbo’s, dice and bases were all that really mattered.

If all goes well, a high res picture of the minis can be seen here

http://www.flickr.com/photos/kwindels/8519310408/sizes/k/in/photostream/

The fact that people have just started getting their orders really makes me wonder what happened to the 60 packages that Bruno 'claimed' to have posted almost a month ago...

 Cyporiean wrote:

I can speak from experience of having several runs of models go 'missing' during shipping once they hit our local post office. It then can take several weeks to get a new batch made.

Sure. But if that happened, would you say "I have them here!"?

Mr Gutsy wrote:
Looks like a few people have actually started receiving their Goblins.
The fact that people have just started getting their orders really makes me wonder what happened to the 60 packages that Bruno 'claimed' to have posted almost a month ago...

Bruno's full of gak. He's proved that several times over. That explains it.

I'll also be dubious until people a little father away than Belgium start getting their figures. It's kinda like people in Liverpool getting their Maelstrom orders while people from New Zealand get nada.


As for the "Social Institution" - well this is how Bruno described it. "Help Center for mentally inadequate center." I'm guessing that he means a supported workplace for people with an intellectual disability. We call them Sheltered Workshops here. I believe that was a load of gak as well, based on several reasons:

Sheltered Workshops are not charities in that they do not work for free for others. Often they are run by larger charity organisations, who have contracts with companies to produce a certain amount of simple menial work. - Bruno would have to pay them to do any of his work. The supported employees there get paid, as do their supervisors.

Bruno would also have had to pay for the postage costs in advance for 141 orders, many of them very slightly different, to god knows how many countries outside of his local post of France.

Essentially, people with an ID who have the capacity to do work this complex would be less likely to be in a supported workplace, and much more likely to have a regular job in a mainstream workplace.

Since I am one of those further a field (New Zealand) I will wait and see if my box is delivered by the Easter Bunny or Santa...

Like earlier mentioned I would like to see some backers outside the Europe zone to get theirs might make me a little happier.

Bruno can kiss his Pirate Dwarfs good bye who would want to endure this all over again. If you do sign up for the Dwarfs why don't you also join the work group he used to do the goblins.

LGW

I don't believe that the goblins exist at this point.

March, by the way- no gobbos.

I feel really bad for posting this on the site now after so much has gone wrong with the project.Hope it all gets sorted out soon as it would be a shame for them not to be released.
Kev Adams did a great job on the sculpts and I would have liked to have seen many more pieces for the range done too.
Kev has done quite a few Goblins for my range which are a bit different to others out there.So far fifteen have been released with another ten foot and one mounted one done who is riding a hermit crab.The master castings of these are away being painted up now.
I have been asked before about doing a KS project to get them released and the others which I have sitting too.Not really sure it is for me after seeing the things like this.
Hope things get sorted out and Bruno posts the miniatures out to people.Would be good if someone could pick the range up from him.

manic _miner wrote:
I feel really bad for posting this on the site now after so much has gone wrong with the project.Hope it all gets sorted out soon as it would be a shame for them not to be released.
Kev Adams did a great job on the sculpts and I would have liked to have seen many more pieces for the range done too.
Kev has done quite a few Goblins for my range which are a bit different to others out there.So far fifteen have been released with another ten foot and one mounted one done who is riding a hermit crab.The master castings of these are away being painted up now.
I have been asked before about doing a KS project to get them released and the others which I have sitting too.Not really sure it is for me after seeing the things like this.
Hope things get sorted out and Bruno posts the miniatures out to people.Would be good if someone could pick the range up from him.

You feel bad? Why?


Kev Adams supposedly did the sculpting, he didn't put together the bogus project. Why should your project have anything to do with this one anyway, unless your going to run it the same way?

If you have Kev Adams Gobbos, then thats a feather in your cap. One hasn't to do with the other in this case. You get the figures, you send them out, it seems pretty simple. Even with the delay- it doesn't take much to update, especially if you have time to kick around on FB on numerous occasions.

No one disputes the Kev Adams's figures. The issue on hand is that there is an outstanding project with money on hand, and promises made to make amends. This has not concluded satisfactorly, and Bruno has peoples money, and people have no figures. As of now there are a few people saying they got them, but not many.

The point of the project was that the figures were basic, no gak pirate gobbos. there was nothing wrong with the concept, the issue was that the project owner is gakking around and not fulfilling the project.