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As a bit of an antidote to the Maelstrom thread, I'd thought I'd start a fresh thread where people can praise retailers for doing it right.

I hope it gets to even half the length of the other one.

I'll start with three nominations

The Troll Trader. Been really helpful with supplying a Maxmini bit that wasn't listed on their site. Didnt want to pay the same amount in postage as the item would cost if I ordered direct. Prompt replies and efficiently dealt with.

Chapter House Studios. Has been completely obliging on several occasions. Most recently with a package that was returned as I failed to collect it. Not only are they resending it, but have swapped the bits about as my needs have changed.

Rocket Hobbies. My go to site for plastic GW. 25% discount and don't seemed to be plagued by the stock and slow dispatch issues of other retailers, at least not yet, they may become victims of their own success. Also efficiently dealt with a shortage on one order with no problems. I know the chap works really hard, purely by the times I've received email replies from him!

Id add Puppets of War.

After I started ordering from them direct vs. through their Ebay store, shipping times and communication greatly improved. Love their stuff.

Chokonit/Shaekonit - What with Wayland and Maelstroms difficulty in acquiring infinity models, this guy has been indispensable in feeding our addiction for this game! Great p&p and delivery times, pricing and the ability to split up box sets to ge the models you want - fantastic!

The more important issue is the prevalence of pastry in British slang.

You people are way too into your baked goods.

 Aerethan wrote:
The more important issue is the prevalence of pastry in British slang.

You people are way too into your baked goods.

Are you taking the pie out of us?

 Spuj wrote:

 Aerethan wrote:
The more important issue is the prevalence of pastry in British slang.

You people are way too into your baked goods.

Are you taking the pie out of us?

Nah, he's just off his crust. Frankly it's doing my loaf. But then a lot of Americans are fruitcakes.

I've been very happy with The Troll Trader (on ebay, havn't used the new store)

I also rate Arcane Miniatures, they don't do GW but for other ranges they are good value, and quick to ship when stuff is in stock

http://www.arcaneminiatures.co.uk/

Spuj wrote:

 Aerethan wrote:
The more important issue is the prevalence of pastry in British slang.

You people are way too into your baked goods.

Are you taking the pie out of us?

azreal13 wrote:

 Spuj wrote:

 Aerethan wrote:
The more important issue is the prevalence of pastry in British slang.

You people are way too into your baked goods.

Are you taking the pie out of us?

Nah, he's just off his crust. Frankly it's doing my loaf. But then a lot of Americans are fruitcakes.

This all just made my day. British slang and colloquialisms are awesome.

Trolltrader CS is great. quite informal, but rather informative as well. quick, too - just like the shipping. the site looks awful, but once you get past that, they're lovely. just don't use the ebay store, them having to pay ebay fees makes it that much more expensive

Miniature Market for me. Sure I pay quite a bit for shipping, but MM has cheap stock, ships really fast and is efficient at getting those orders out the door.

Thewarstore, I can what i want from them in 3 days.

+1 thewarstore.com Always good prices, stock, very well priced and fast shipping.

I've had good success with Reece's FrontLineGaming pre-order sales. I ordered the Rulebook, Chaos Space Marines Codex, and some other stuff (psychic cards, some finecast, etc) and got stuff in a timely manner.

I've also used the WarStore quite a bit in the past and have had excellent dealings with them. Neil run's a tight ship in my experience.

I've ordered bags from BattleFoam twice in the past. Received excellent customer service help in selecting the right trays.

The TrollTrader is awesome.I've never had any probs from them.

 azreal13 wrote:

 Spuj wrote:

 Aerethan wrote:
The more important issue is the prevalence of pastry in British slang.

You people are way too into your baked goods.

Are you taking the pie out of us?

Nah, he's just off his crust. Frankly it's doing my loaf. But then a lot of Americans are fruitcakes.

Wow, that seriously made me laugh out loud!

I will say that I have had great experiences with:
Maxmini
PuppetsWar
Kromlech
Bitspudlo
Chapterhouse
Sci-Fi Genre Games (amazon retailer and have bought direct from them)

I have bought stuff of Abaddon on eBay, he is really good especially for us Australian customers

I highly recommend

I've usuallly ordered through the usual big 2 in the UK.

But, ChapterHouse Studios have always shipped quickly and correctly. The shipping takes some time, but that's my fault for living all the way over here.

It might have been co-incidence, but a month after I queried KR Multicase about Landspeeder Storms, they released a tray for them.
There's never been a problem with the goods from them, and they package their stuff well. A single foam tray was wrapped in plastic, so it could be stuffed through the letterbox. No need to collect an undelivered large parcel, like I expected to have to do.

I've had good experiences with Wargames-workshop.co.uk who has just opened a second shop and order from the distributor twice a week so normally gets stuff in fast if it isn't on his shelves already (although he is a bit slow putting new stuff up sometimes) the other two good ones in my favorites page are Firestorm Games in Cardiff who gets re-stocks every week and has never failed to get my order out and Arcane who is my go-to guy for Malifaux.

TrollTrader on eBay has been brilliant whenever I've used them, good prices and quick delivery.

GIfts for geeks i have used a lot.

http://giftsforgeeks.org.uk/

Wayland Games has always done a good job for me.

I have had ocassion to swing by WG when near there for work and always found them to be a nice bunch of blokes who have not only shown me about the place (places now ) but also given out some good deals, discounts and the odd freebie!


Automatically Appended Next Post:
Oh and 4Tk gaming. Odd opening hours for the store if you have to call, but once you get your head around their set up it top notch.

Having mostly used Maelstrom for online stuff I needed to find some where new

Very impressed with my first order from Wayland, chose them due to there 'Live Stock' system. ordered at 9am packed and sent by 10:30am

Most Impressive.


Added..

Ok Literaly two minutes after posting this, the Postie knocked with my order.

Thursday morning - Friday lunch with std First class post

I know they wont always be this fast but - wow.

+1 Trolltrader has been excellent for me

I'm giving a vote of confidence to Firestorm Games. I've only used them once sofar, but my first order (a copy of the new FOW Open Fire set) arrived today after only being dispatched yesterday!

So thats my weekend sorted

Trolltrader are quite good as well, though I've only ever used their E-Bay store.

My FLGS is Wargamestore and it's awesome...

He holds more GW stock than an actual GW shop, along with things that would normally be direct only. This is along side pretty much the complete ranges for Malifaux, FoW, Dystopian wars and probably a dozen more games I'm forgetting.

He's a dead nice guy as well, highly recommended

Troll Trader

Miniature Market

Have never been disappointed with either of those two.

http://www.frpgames.com/

They have a lot of great stuff, especially in thier discounts bins.

They have some issues, but not enough to be showstoppers. Most of them have to revovle around not keeping enough stock, but they get restocked quickly, so you have to wait a little bit for some things.

Communication with them is perfection, though. Have never had a problem, and they were quick to let me know if there was an issue and helped them almost daily.

TheWarStore for me, every time, all the time.
Never had any problems, and Neil has some of the best customer service I've ever experienced.

+4 for the war store, just placed another order there

Does the Warstore ship to Australia? I find myself relying on eBay in order to buy things at prices that aren't absolutely ridiculous.