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![[Post New]](/s/i/i.gif) 2013/07/02 21:52:34
Subject: Shop assistant refuses to serve customer on her phone
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Major
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http://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/10156070/Sainsburys-worker-fights-back-against-mobile-phone-use-at-checkout.html This is an interesting story. A girl working in a shop refused to serve a customer unless they hung up their phone. By the look of it the customer complained and the store backed the customer. Understandably so as who can afford to lose a paying customer these days but it does raise an interesting question of manners. To be honest I can see both sides of this. I can see why it might be considered rude to carry on a conversation with someone else whilst being served in a shop, but on the other hand I'm one of those people who hates engaging in small talk with checkout assistants. I don't want to chit chat I just want to pay and leave and if I'm already engaged in a conversation with someone else, even if it is on the phone, I just don't see the point of ending in just for the sake of 2 minutes of awkward silence whilst the assistant rings through the shopping.
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This message was edited 1 time. Last update was at 2013/07/02 21:52:42
"And if we've learnt anything over the past 1000 mile retreat it's that Russian agriculture is in dire need of mechanisation!" |
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![[Post New]](/s/i/i.gif) 2013/07/02 21:55:44
Subject: Shop assistant refuses to serve customer on her phone
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Disguised Speculo
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I worked at a video rental store for like seven years, during which time I had no issues with processing customers who were on the phone and can't see why that would be a problem. 100% back the customer and the store here
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![[Post New]](/s/i/i.gif) 2013/07/02 21:56:59
Subject: Shop assistant refuses to serve customer on her phone
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Decrepit Dakkanaut
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Two levels.
a) Interpersonal level: rude behavior, should get positive social punishment i.e. starte, telling someone he's rude.
b) professional level: act like you are expected to and serve the customers.
The latter has precedence. Sure, it's poor social behavior to keep talking to someone on the phone, but you are working there and have to stand above said behavior. If you can't, deal with the consequences.
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![[Post New]](/s/i/i.gif) 2013/07/02 21:57:43
Subject: Shop assistant refuses to serve customer on her phone
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Lone Wolf Sentinel Pilot
WA
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Unless there's a rule that says no cell phone use during checkout, I don't see why a cashier thought they had the ability hold up a customers purchase.
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"So, do please come along when we're promoting something new and need photos for the facebook page or to send to our regional manager, do please engage in our gaming when we're pushing something specific hard and need to get the little kiddies drifting past to want to come in an see what all the fuss is about. But otherwise, stay the feth out, you smelly, antisocial bastards, because we're scared you are going to say something that goes against our mantra of absolute devotion to the corporate motherland and we actually perceive any of you who've been gaming more than a year to be a hostile entity as you've been exposed to the internet and 'dangerous ideas'. " - MeanGreenStompa
"Then someone mentions Infinity and everyone ignores it because no one really plays it." - nkelsch
FREEDOM!!! - d-usa |
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![[Post New]](/s/i/i.gif) 2013/07/02 22:38:39
Subject: Shop assistant refuses to serve customer on her phone
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Judgemental Grey Knight Justicar
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I dont understand why people are against this, I work at subway and you would not believe how iterating it is to try and make someone a sub when they are engaged on their cell phone, making me hold up every time he/she tries to listen to something important. Its just outright rude behavior and I support this person.
I think it sort of comes down to the customer thinking that because people in retail are in the low jobs that they can look down at us. I'm a uni student and also junior pilot, I need money, there's no need for my customers to instantly treat me like a bit of dirt from under there show. So show some manners people.
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![[Post New]](/s/i/i.gif) 2013/07/02 22:46:51
Subject: Shop assistant refuses to serve customer on her phone
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Decrepit Dakkanaut
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Working in fast food =/= working in Sainsbury's, where the only questions I expect to be asked are "Do you want help packing?" "Do you need a bag?" and "Do you have a nectar card?". If I am in a position to answer all three of those questions in the same time I would without using my phone, then there is nothing wrong. Nothing in the article mentioned that the customer had been ignoring the cashier's questions, just that the cashier took unwarranted offence and proceeded to attempt to blackmail the customer into complying with a personal wish.
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This message was edited 1 time. Last update was at 2013/07/02 22:47:42
Mandorallen turned back toward the insolently sneering baron. 'My Lord,' The great knight said distantly, 'I find thy face apelike and thy form misshapen. Thy beard, moreover, is an offence against decency, resembling more closely the scabrous fur which doth decorate the hinder portion of a mongrel dog than a proper adornment for a human face. Is it possibly that thy mother, seized by some wild lechery, did dally at some time past with a randy goat?' - Mimbrate Knight Protector Mandorallen.
Excerpt from "Seeress of Kell", Book Five of The Malloreon series by David Eddings.
My deviantART Profile - Pay No Attention To The Man Behind The Madness
"You need not fear us, unless you are a dark heart, a vile one who preys on the innocent; I promise, you can’t hide forever in the empty darkness, for we will hunt you down like the animals you are, and pull you into the very bowels of hell." Iron - Within Temptation |
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![[Post New]](/s/i/i.gif) 2013/07/02 22:46:58
Subject: Shop assistant refuses to serve customer on her phone
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Longtime Dakkanaut
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Having worked at several coffee shops, I can tell you, donkey-caves talking on the phone are beyond irritating. That said, working in a service industry means having to put up with people acting like tools and treating you like trash with a smile on your face.
I always hang up before checking out/placing an order, however. It's basic courtesy.
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![[Post New]](/s/i/i.gif) 2013/07/02 22:56:14
Subject: Shop assistant refuses to serve customer on her phone
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Infiltrating Hawwa'
Through the looking glass
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People like the "victim" are totally not the kind of people to be apologizing to. I'm with some of the comments in the article; if you're having a face to face interaction with someone else, get off the damn phone.
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“Sometimes I can hear my bones straining under the weight of all the lives I'm not living.”
― Jonathan Safran Foer |
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![[Post New]](/s/i/i.gif) 2013/07/02 23:06:33
Subject: Shop assistant refuses to serve customer on her phone
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Lone Wolf Sentinel Pilot
WA
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Necroshea wrote:People like the "victim" are totally not the kind of people to be apologizing to. I'm with some of the comments in the article; if you're having a face to face interaction with someone else, get off the damn phone.
When I was a cashier, the only time that bothered me was when the person on the phone wasn't capable of multi-tasking. Other than that, I had no problem with it.
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"So, do please come along when we're promoting something new and need photos for the facebook page or to send to our regional manager, do please engage in our gaming when we're pushing something specific hard and need to get the little kiddies drifting past to want to come in an see what all the fuss is about. But otherwise, stay the feth out, you smelly, antisocial bastards, because we're scared you are going to say something that goes against our mantra of absolute devotion to the corporate motherland and we actually perceive any of you who've been gaming more than a year to be a hostile entity as you've been exposed to the internet and 'dangerous ideas'. " - MeanGreenStompa
"Then someone mentions Infinity and everyone ignores it because no one really plays it." - nkelsch
FREEDOM!!! - d-usa |
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![[Post New]](/s/i/i.gif) 2013/07/02 23:11:26
Subject: Shop assistant refuses to serve customer on her phone
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Infiltrating Hawwa'
Through the looking glass
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Gentleman_Jellyfish wrote: Necroshea wrote:People like the "victim" are totally not the kind of people to be apologizing to. I'm with some of the comments in the article; if you're having a face to face interaction with someone else, get off the damn phone.
When I was a cashier, the only time that bothered me was when the person on the phone wasn't capable of multi-tasking. Other than that, I had no problem with it.
Yeah, I'm referring to the people that tell you to hold on while they're talking to someone because they don't know how to stop talking and focus for mere seconds.
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“Sometimes I can hear my bones straining under the weight of all the lives I'm not living.”
― Jonathan Safran Foer |
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![[Post New]](/s/i/i.gif) 2013/07/02 23:14:56
Subject: Shop assistant refuses to serve customer on her phone
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Androgynous Daemon Prince of Slaanesh
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The only time it's acceptable to be on the phone while interacting with a service representative is when you are ordering food for somebody else and they are on the phone with you. And, of course, let the person assisting you know up front that is who you are on the phone with. It's easy to tell who has worked retail and who hasn't by the comments: those who have worked retail hate customers on their phones and those who haven't don't see what the big deal is. I applaud this girl based on the title. Haven't read the full article, but unless anything spectacular is said, it's pretty simple.
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Reality is a nice place to visit, but I'd hate to live there.
Manchu wrote:I'm a Catholic. We eat our God.
Due to work, I can usually only ship any sales or trades out on Saturday morning. Please trade/purchase with this in mind. |
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![[Post New]](/s/i/i.gif) 2013/07/02 23:16:43
Subject: Shop assistant refuses to serve customer on her phone
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Lone Wolf Sentinel Pilot
WA
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timetowaste85 wrote:The only time it's acceptable to be on the phone while interacting with a service representative is when you are ordering food for somebody else and they are on the phone with you. And, of course, let the person assisting you know up front that is who you are on the phone with. It's easy to tell who has worked retail and who hasn't by the comments: those who have worked retail hate customers on their phones and those who haven't don't see what the big deal is. I applaud this girl based on the title. Haven't read the full article, but unless anything spectacular is said, it's pretty simple.
Oh, ignore my previous post then. I forgot I never worked retail!
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"So, do please come along when we're promoting something new and need photos for the facebook page or to send to our regional manager, do please engage in our gaming when we're pushing something specific hard and need to get the little kiddies drifting past to want to come in an see what all the fuss is about. But otherwise, stay the feth out, you smelly, antisocial bastards, because we're scared you are going to say something that goes against our mantra of absolute devotion to the corporate motherland and we actually perceive any of you who've been gaming more than a year to be a hostile entity as you've been exposed to the internet and 'dangerous ideas'. " - MeanGreenStompa
"Then someone mentions Infinity and everyone ignores it because no one really plays it." - nkelsch
FREEDOM!!! - d-usa |
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![[Post New]](/s/i/i.gif) 2013/07/02 23:21:10
Subject: Shop assistant refuses to serve customer on her phone
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Decrepit Dakkanaut
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timetowaste85 wrote:The only time it's acceptable to be on the phone while interacting with a service representative is when you are ordering food for somebody else and they are on the phone with you. And, of course, let the person assisting you know up front that is who you are on the phone with. It's easy to tell who has worked retail and who hasn't by the comments: those who have worked retail hate customers on their phones and those who haven't don't see what the big deal is. I applaud this girl based on the title. Haven't read the full article, but unless anything spectacular is said, it's pretty simple.
I've never worked retail, and I fully support the shop worker. If it were me, you came into MY shop, not the other way round. As was said earlier, unless you are ordering for someone else and they are on the line, get off the fething phone while working with people in a face to face.
Police are in a form of "service industry", if you were pulled over, you tell the officer to hold on while you continued your oh-so-important conversation? Short answer is NO! In the age of being overly connected, we've lost one of the most basic of skills, and that is actual interpersonal skills, aka, how to act around people in public places.
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![[Post New]](/s/i/i.gif) 2013/07/02 23:28:12
Subject: Shop assistant refuses to serve customer on her phone
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Decrepit Dakkanaut
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Simple "your total is $x" and "do you have a rewards card" jobs, I don't see a problem with being on the phone (talking or browsing Dakka). The customer is still rude, but it doesn't affect the business.
If the customer is required to actually interact with the business (Like Subway or anything else where an actual two way conversation is required) then I don't have a problem with a business telling them to step out of line and come back when they are ready to order.
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![[Post New]](/s/i/i.gif) 2013/07/02 23:38:51
Subject: Shop assistant refuses to serve customer on her phone
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Lone Wolf Sentinel Pilot
WA
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Ensis Ferrae wrote: timetowaste85 wrote:The only time it's acceptable to be on the phone while interacting with a service representative is when you are ordering food for somebody else and they are on the phone with you. And, of course, let the person assisting you know up front that is who you are on the phone with. It's easy to tell who has worked retail and who hasn't by the comments: those who have worked retail hate customers on their phones and those who haven't don't see what the big deal is. I applaud this girl based on the title. Haven't read the full article, but unless anything spectacular is said, it's pretty simple.
I've never worked retail, and I fully support the shop worker. If it were me, you came into MY shop, not the other way round. As was said earlier, unless you are ordering for someone else and they are on the line, get off the fething phone while working with people in a face to face.
If it was YOUR store, sure! You can make whatever rule you want. If one of your employees made up a rule and refused service to a customer if they didn't follow it? That's silly.
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"So, do please come along when we're promoting something new and need photos for the facebook page or to send to our regional manager, do please engage in our gaming when we're pushing something specific hard and need to get the little kiddies drifting past to want to come in an see what all the fuss is about. But otherwise, stay the feth out, you smelly, antisocial bastards, because we're scared you are going to say something that goes against our mantra of absolute devotion to the corporate motherland and we actually perceive any of you who've been gaming more than a year to be a hostile entity as you've been exposed to the internet and 'dangerous ideas'. " - MeanGreenStompa
"Then someone mentions Infinity and everyone ignores it because no one really plays it." - nkelsch
FREEDOM!!! - d-usa |
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![[Post New]](/s/i/i.gif) 2013/07/02 23:43:04
Subject: Shop assistant refuses to serve customer on her phone
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Longtime Dakkanaut
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I want this to be a rule, but a clerk doesn't get to just make store policy unilaterally.
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![[Post New]](/s/i/i.gif) 2013/07/03 01:03:33
Subject: Re:Shop assistant refuses to serve customer on her phone
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Longtime Dakkanaut
Squatting with the squigs
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I totally support the employee. I've worked in service areas most of my life, nothing is so important you cannot get off the phone to get what you are supposed to be doing done , and that is contributing to finishing the order with the cashier/service person and not holding anyone else up.
I'd like to see how all these "talking on the phones is ok" people go when trying to do their job and the person you are supposed to be interacting with (think of it like completing a contract) is not paying attention and doing a half arsed effort at communicating. Retail/service is not different to any other job , you expect the person to at least pay you the courtesy of paying attention , hanging up and apologising.
I mean it's great the person on the phone is having a conversation but there are other people involved in the interaction , not just them.
When I have worked in service before i have a policy of "the customer is right if they are polite" if they aren't and are being rude, they get a minimum of service. I don't see why someone thinks it is Ok to be rude, something hasn't worked out well, deal with your frustration , don't take it out on the employee with a tantrum.
I once said to a barrista who had a had a problem with a customer who didn't like their coffee " if they are being polite give them their money back and a new coffee , if they aren't just give them a new coffee", another customer in the line (who happened to be a suit - always feth wits them ) said " I've never heard of such a thing " I said "politeness doesn't cost you anything, impoliteness does" and he shut up.
Why are suit wearers nearly always feth wits????
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This message was edited 1 time. Last update was at 2013/07/03 01:05:30
My new blog: http://kardoorkapers.blogspot.com.au/
Manchu - "But so what? The Bible also says the flood destroyed the world. You only need an allegorical boat to tackle an allegorical flood."
Shespits "Anything i see with YOLO has half naked eleventeen year olds Girls. And of course booze and drugs and more half naked elventeen yearolds Girls. O how i wish to YOLO again!"
Rubiksnoob "Next you'll say driving a stick with a Scandinavian supermodel on your lap while ripping a bong impairs your driving. And you know what, I'M NOT GOING TO STOP, YOU FILTHY COMMUNIST" |
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![[Post New]](/s/i/i.gif) 2013/07/03 02:09:36
Subject: Re:Shop assistant refuses to serve customer on her phone
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Infiltrating Hawwa'
Through the looking glass
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Because they're wearing a suit and you're not. I imagine the whole lot of them are condescending arses.
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“Sometimes I can hear my bones straining under the weight of all the lives I'm not living.”
― Jonathan Safran Foer |
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![[Post New]](/s/i/i.gif) 2013/07/03 03:16:34
Subject: Shop assistant refuses to serve customer on her phone
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Hangin' with Gork & Mork
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I knew a guy who ran a store and had a cell phone jammer, and he would turn it on if people just came up to the counter and tossed merchandise on the counter at him like he was a serf and the lord just handed him some boots to clean.
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Amidst the mists and coldest frosts he thrusts his fists against the posts and still insists he sees the ghosts.
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![[Post New]](/s/i/i.gif) 2013/07/03 03:26:12
Subject: Shop assistant refuses to serve customer on her phone
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Dark Angels Librarian with Book of Secrets
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I have done, a little more passively, what she did in several places. I think more and more customers confuse the words service and servitude, they believe we are their bitches. Sorry, we are there to help, but when someone is on their phone, it makes helping them semi-impossible.
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![[Post New]](/s/i/i.gif) 2013/07/03 03:40:08
Subject: Shop assistant refuses to serve customer on her phone
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Decrepit Dakkanaut
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SoloFalcon1138 wrote:I have done, a little more passively, what she did in several places. I think more and more customers confuse the words service and servitude, they believe we are their bitches. Sorry, we are there to help, but when someone is on their phone, it makes helping them semi-impossible.
If it is semi-impossible for you to checkout a person in a supermarket line while they are on the phone then you shoud be on welfare because you are clearly unable to do anything.
There are plenty of legitimate situations where being on the phone makes it hard to help you. A regular checkout register is not one of them.
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![[Post New]](/s/i/i.gif) 2013/07/03 03:42:12
Subject: Re:Shop assistant refuses to serve customer on her phone
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Longtime Dakkanaut
Squatting with the squigs
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If you want to talk on the phone whilst at a checkout, go to a self service checkout ,that way you can interact with a machine as much as you like.
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My new blog: http://kardoorkapers.blogspot.com.au/
Manchu - "But so what? The Bible also says the flood destroyed the world. You only need an allegorical boat to tackle an allegorical flood."
Shespits "Anything i see with YOLO has half naked eleventeen year olds Girls. And of course booze and drugs and more half naked elventeen yearolds Girls. O how i wish to YOLO again!"
Rubiksnoob "Next you'll say driving a stick with a Scandinavian supermodel on your lap while ripping a bong impairs your driving. And you know what, I'M NOT GOING TO STOP, YOU FILTHY COMMUNIST" |
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![[Post New]](/s/i/i.gif) 2013/07/03 03:59:52
Subject: Re:Shop assistant refuses to serve customer on her phone
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Decrepit Dakkanaut
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Bullockist wrote:If you want to talk on the phone whilst at a checkout, go to a self service checkout ,that way you can interact with a machine as much as you like.
At least the machine doesn't try to sell me the store credit card every time I check out...
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![[Post New]](/s/i/i.gif) 2013/07/03 04:14:15
Subject: Re:Shop assistant refuses to serve customer on her phone
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Longtime Dakkanaut
Squatting with the squigs
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mine do
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My new blog: http://kardoorkapers.blogspot.com.au/
Manchu - "But so what? The Bible also says the flood destroyed the world. You only need an allegorical boat to tackle an allegorical flood."
Shespits "Anything i see with YOLO has half naked eleventeen year olds Girls. And of course booze and drugs and more half naked elventeen yearolds Girls. O how i wish to YOLO again!"
Rubiksnoob "Next you'll say driving a stick with a Scandinavian supermodel on your lap while ripping a bong impairs your driving. And you know what, I'M NOT GOING TO STOP, YOU FILTHY COMMUNIST" |
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![[Post New]](/s/i/i.gif) 2013/07/03 04:40:41
Subject: Re:Shop assistant refuses to serve customer on her phone
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[MOD]
Making Stuff
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Bullockist wrote:I totally support the employee. I've worked in service areas most of my life, nothing is so important you cannot get off the phone to get what you are supposed to be doing done , and that is contributing to finishing the order with the cashier/service person and not holding anyone else up.
I'd like to see how all these "talking on the phones is ok" people go when trying to do their job and the person you are supposed to be interacting with (think of it like completing a contract) is not paying attention and doing a half arsed effort at communicating. Retail/service is not different to any other job , you expect the person to at least pay you the courtesy of paying attention , hanging up and apologising.
I used to think like this. Back in my retail days, I was certainly guilty of ignoring customers standing at the counter until they hung up the phone, unless there was a queue behind them...
But on consideration, I have to wonder if there is really any reason to get uppity about it. We've decided as a society (or at least, parts of that society have... other parts of it don't see the problem) that talking on a phone while interacting with other people is rude. But nobody complains about serving a customer who is simultaneously carrying on a conversation with the person standing beside them... It's just talking on phones that we object to.
And ultimately, the customer being rude is rarely a valid excuse to not serve them. If that were the case, I would have had a lot more free time in my years at Kmart...
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![[Post New]](/s/i/i.gif) 2013/07/03 05:28:31
Subject: Re:Shop assistant refuses to serve customer on her phone
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Dwarf High King with New Book of Grudges
United States
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Bullockist wrote:...(who happened to be a suit - always feth wits them) said " I've never heard of such a thing " I said " politeness doesn't cost you anything, impoliteness does" and he shut up.
I like my suit, though I do not wear it every day.
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This message was edited 2 times. Last update was at 2013/07/03 05:34:28
Life does not cease to be funny when people die any more than it ceases to be serious when people laugh. |
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![[Post New]](/s/i/i.gif) 2013/07/03 05:33:23
Subject: Re:Shop assistant refuses to serve customer on her phone
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Longtime Dakkanaut
Squatting with the squigs
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just because i think it doesn't mean i say it. The always is also a gross exaggeration , but hell, I'm on an forum.
Insaniak I always serve a customer, it's just that if they are rude they get basic service, in and out, no questions or offers of help or conversation, just here's your product you wanted, that's my money and bye.
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My new blog: http://kardoorkapers.blogspot.com.au/
Manchu - "But so what? The Bible also says the flood destroyed the world. You only need an allegorical boat to tackle an allegorical flood."
Shespits "Anything i see with YOLO has half naked eleventeen year olds Girls. And of course booze and drugs and more half naked elventeen yearolds Girls. O how i wish to YOLO again!"
Rubiksnoob "Next you'll say driving a stick with a Scandinavian supermodel on your lap while ripping a bong impairs your driving. And you know what, I'M NOT GOING TO STOP, YOU FILTHY COMMUNIST" |
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![[Post New]](/s/i/i.gif) 2013/07/03 05:48:44
Subject: Re:Shop assistant refuses to serve customer on her phone
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The Dread Evil Lord Varlak
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People have a thing against people who wear suits now?
The hell?
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“We may observe that the government in a civilized country is much more expensive than in a barbarous one; and when we say that one government is more expensive than another, it is the same as if we said that that one country is farther advanced in improvement than another. To say that the government is expensive and the people not oppressed is to say that the people are rich.”
Adam Smith, who must have been some kind of leftie or something. |
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![[Post New]](/s/i/i.gif) 2013/07/03 06:54:08
Subject: Re:Shop assistant refuses to serve customer on her phone
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Longtime Dakkanaut
Squatting with the squigs
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I'm not suitist but after about 15-20 years in service I tend to try and avoid serving businessmen (or suits - small business people tend to be ok, it's the guys in big companies that tend to be less than helpful) .
The number of times I've had a table of people embarrassed by drunken suit guy because he decides it's good to take the piss out of the waiter is immense, or treat the service person like crap. It happens too often.
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My new blog: http://kardoorkapers.blogspot.com.au/
Manchu - "But so what? The Bible also says the flood destroyed the world. You only need an allegorical boat to tackle an allegorical flood."
Shespits "Anything i see with YOLO has half naked eleventeen year olds Girls. And of course booze and drugs and more half naked elventeen yearolds Girls. O how i wish to YOLO again!"
Rubiksnoob "Next you'll say driving a stick with a Scandinavian supermodel on your lap while ripping a bong impairs your driving. And you know what, I'M NOT GOING TO STOP, YOU FILTHY COMMUNIST" |
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![[Post New]](/s/i/i.gif) 2013/07/03 06:57:49
Subject: Re:Shop assistant refuses to serve customer on her phone
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Chalice-Wielding Sanguinary High Priest
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I worked in retail, in a corner-shop-newsagent type place, but back in the days before mobiles were really as popular. That said, you'd still get the odd customer trying to get served while messing with their personal organiser (yes, back then), or having a long-ass conversation with their mates when it's clear you're waiting on them.
When that happened, I'd give them a few moments to catch up but if they took too long or were otherwise being a numpty they'd get their items cancelled and I'd move on to the next person in the queue... who invariably was just as frustrated at the idiot holding up their day and completely on my side.
Oh, and I did pick up on this...
"I won't be shopping there again, I'll go to Waitrose in Dartford instead."
Waitrose have a reputation for overly expensive but admittedly high quality stuff. That means their customers have a reputation for being stuck-up rich ponces too...
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This message was edited 1 time. Last update was at 2013/07/03 07:03:11
"Hard pressed on my right. My centre is yielding. Impossible to manoeuvre. Situation excellent. I am attacking." - General Ferdinand Foch |
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